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Home  /   Companies /   American Fidelity Home Warranty (AFH)
icon Last updated: September 17, 2019

American Fidelity Home Warranty (AFH)

American Fidelity Home Warranty (AFH)
0 / 5
Based on 23 Reviews | Write A Review

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Estimated Appliance Coverage

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Estimated System Coverage

1

No. Of Active States

No

Complaint Resolution Program

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American Fidelity Home Warranty (AFH) REVIEWS

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Gordon Jensen, Las Vegas, NV

On Aug 30, 2014

I had a one year contract that expired on 10/15/2012. I called in for a repair of my water softner around the first week of August 2012. All I got was gone out of bussiness message several different times. If a class action suit is started I would be happy to join. I just read something about addreses and emails have to match, everythings matches except for my email as I was forced to change it as it wa ..Read Full Review

I had a one year contract that expired on 10/15/2012. I called in for a repair of my water softner around the first week of August 2012. All I got was gone out of bussiness message several different times. If a class action suit is started I would be happy to join. I just read something about addreses and emails have to match, everythings matches except for my email as I was forced to change it as it was hacked according to yahoo. My old email was slimjade42@ yahoo.com and now is stretch3484@yahoo.com ..View less

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Richard Bannan, Port Charllotte, FL

On Jul 20, 2013

Company went out of business, Not licensed to sell services in the State of Florida. Anyone in the state of Florida may sue them in local court per the insurance commissioner. Since it was a LLC here is some helpful information for people and they have not filed bankruptcy so they are not under federal protection. The CEO is Jerry Amin and he owns an insurance agency that oddly enough uses the same ..Read Full Review

Company went out of business, Not licensed to sell services in the State of Florida. Anyone in the state of Florida may sue them in local court per the insurance commissioner. Since it was a LLC here is some helpful information for people and they have not filed bankruptcy so they are not under federal protection. The CEO is Jerry Amin and he owns an insurance agency that oddly enough uses the same address as the home warranty did. Here is some information. Be advised Per the insurance commissioner since they were not licensed and did not have authority to sell or provide insurance services that committed fraud and that is a crime in the state of Florida they just need people to start filing complaints or one major suit against AFHW and the owners. Jerry@jpeterassociates.com 866-949-1930 If anyone has talked to an attorney or is thinking about talking to an attorney about filing suit against this company and individual owners who are liable for damages because they were committing fraud. please me know. I have tons of documents with information on it. Would be willing to work with someone in this matter. This company owes me over 900.00 since we paid for a two year warranty nwh@nwhinc.net is my email ..View less

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Total Mechanical, Waukesha, WI

On Nov 13, 2012

This Company was not Licensed to insure in State Of Wisconsin Thier policy is a complete consumer Fraud DO NOT DO BUSINESS WITH THIS COMPANY THEY HAVE FAILED TO PAY THEIR CONTACTORS AND HONNOR THEIR CONTRACTS legal actions are pending against American Fidelity HW

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Jeffrey Hildenbrandt, Omaha, NE

On Oct 23, 2012

The compsny has shut its doors after promising to pay a contractor I used. Now I am stuck with an additional $757 to pay in addition to the $250 I already paid. They did not notify us, I was informed last night when the contractor had to come to door to let me know. Went from an A to and F rating by BBB. Thank goodness the contractor is willing to work with me! Bought en entire year in Feb-Mar and the s ..Read Full Review

The compsny has shut its doors after promising to pay a contractor I used. Now I am stuck with an additional $757 to pay in addition to the $250 I already paid. They did not notify us, I was informed last night when the contractor had to come to door to let me know. Went from an A to and F rating by BBB. Thank goodness the contractor is willing to work with me! Bought en entire year in Feb-Mar and the sevice was completed on 4/6/12. They went under shorlty after than and have disconnected their phones, shut down down their website and now will only "correspond" via and email portal on their old site. I do not expect I will be hearing back from them. ..View less

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Jeff, Frisco, TX

On Sep 06, 2012

I had pretty much the same problems as everyone else. I had two claims and they would not cover them and claimed that it was a "pre-existing condition". How can they come to that conclusion without sending someone out first? I got an email from the company on July 13th saying I would get a refund for the warranty. Still have no received one. The owner has taken our money and ran.

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R BANFORD, LAWRENCEVILLE, GA

On Sep 05, 2012

OUT OF BUSINESS!!!!!! CLOSED DOORS!!!!!!!!!

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Ryan, Norfolk, VA

On Aug 18, 2012

company closed without prior notice. big rip off. terrible service while with them.

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GEORGE KERNER, SEALY, TX

On Aug 03, 2012

You wonder what government agency gave this people a license to take money from the public and does not do any service! They never return the phone calls that we make, do not send anyone to do any repairs. DOES NOTHING! STAY AWAY FROM THIS COMPANY THEY WILL TAKE YOUR MONEY AND NOT RETURN ANY OF YOUR CALLS AND DO NOTHING! WE HAD OUR FIRST EXPERIENCE WITH OUR POOL! THE WATER GOT GREEN AND NO ONE EVER C ..Read Full Review

You wonder what government agency gave this people a license to take money from the public and does not do any service! They never return the phone calls that we make, do not send anyone to do any repairs. DOES NOTHING! STAY AWAY FROM THIS COMPANY THEY WILL TAKE YOUR MONEY AND NOT RETURN ANY OF YOUR CALLS AND DO NOTHING! WE HAD OUR FIRST EXPERIENCE WITH OUR POOL! THE WATER GOT GREEN AND NO ONE EVER CALLED OR SEND ANYONE TO DO ANY REPAIRS. WE HAD TO FIND WHAT WE NEEDED TO DO OURSELVES TO REPAIR OUR OWN POOL, AND IT COST US MORE FOR WAITING FOR THIS COMPANY! SECOND, OUR SEPTIC SYSTEM BROKE AND WE AGAIN CALLED AND NO CALLS WERE EVER RETURNED, NO ONE TO ANSWER OUR CALLS AND NO EMAILS WERE EVER RETURNED. OUR EMAILS WERE NEVER ANSWER. AGAIN STAY AWAY FROM THIS COMPANY! THEY WILL TAKE YOUR MONEY AND YOU WILL GET NO SERVICE! ..View less

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N Hanna, Ellicott City, MD

On Jul 11, 2012

Big scam. Still waiting for service call for over 3 months. They never return phone calls and no service is provided. Does any one know which government agency issues their liscence

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C. Nathan, Columbia, MD

On Jul 11, 2012

This company is definitely in the business of taking your money and not processing any claims. The first time I used them was for an A/C repair a little over a month ago. The A/C tech. told me that Fidelity tried to get him to charge me $70.00 for my service charge instead of $50.00. Fortunately, the tech. refused to overcharge me. In less than a month, I started having the same problems with A/C. Was ..Read Full Review

This company is definitely in the business of taking your money and not processing any claims. The first time I used them was for an A/C repair a little over a month ago. The A/C tech. told me that Fidelity tried to get him to charge me $70.00 for my service charge instead of $50.00. Fortunately, the tech. refused to overcharge me. In less than a month, I started having the same problems with A/C. Was told by A/C company that unit cannot be repaired, only replaced. Was told by Fidelity that I was covered for a replacement, but haven't heard from them since. Every Fidelity rep. I've spoken with takes my name, phone number, and claim number and says they'll forward this info to the Claims Dept. Right. Temperatures in this area have been extreme at over 100 degrees for days in a row. I signed up with Fidelity because they had an A+ rating with the Better Business Bureau just a few months ago. I checked the BBB site again yesterday and not only has Fidelity been downgraded to an F rating, but their accreditation has been revoked and BBB has issued an alert for this company because of numerous and unresolved customer complaints. I can't think of a better reason to stay away from this company. ..View less

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jerry black, crosby, TX

On Jul 10, 2012

ac went out on 6-11-12 ac company came out 6-13 said compressor was out and he could not get one,wanted 1800 to replace ,warranty would pay that but agreed to cash out for $850 have yet to see the money paid the $50 called american fidelity 7 or 8 times only one time was my call returned no money no money have they took out the monthy payment in july yet they have not paid my claim WE HAVE CANCEL CLAIM ..Read Full Review

ac went out on 6-11-12 ac company came out 6-13 said compressor was out and he could not get one,wanted 1800 to replace ,warranty would pay that but agreed to cash out for $850 have yet to see the money paid the $50 called american fidelity 7 or 8 times only one time was my call returned no money no money have they took out the monthy payment in july yet they have not paid my claim WE HAVE CANCEL CLAIM # 80144908 MY PHONE # 2813244575 AMERICAN FIDELITY PHONE # 1-800-607-1680 or claims@americanfidelityhw.com ..View less

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P. Fliegner, LUCERNE VALLEY, CA

On Jun 25, 2012

This company is a scam!! Took our money for 7 months then when we had a claim we got no return call and then the "answering service" guy hung up on me twice and refused to give me his name and even said that he had no supervisor and that there was no phone # that I could call to speak to someone at the company directly. SCAM SCAM SCAM!!!!! Don't give these crooks a penny of your money. I only w ..Read Full Review

This company is a scam!! Took our money for 7 months then when we had a claim we got no return call and then the "answering service" guy hung up on me twice and refused to give me his name and even said that he had no supervisor and that there was no phone # that I could call to speak to someone at the company directly. SCAM SCAM SCAM!!!!! Don't give these crooks a penny of your money. I only worry that they will just change their names and continue to do their shady business under another D.B.A. ..View less

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Lawrence Hayes, Encinitas, CA

On Jun 18, 2012

Stay away from this company. They work very hard not to acknowledge your claims, and to find anyway to get out from their commitments. Worst service I have ever experience.

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Wayne Crawford, Frederick, MD

On Jun 13, 2012

Terrible, terrible service! Contacted AFW in early May for AC service. Unit was "repaired" a few days later, but stopped working less than one month later. Called again, but did not hear back after 4 days, so called again. Was hung up on, treated rudely. Called the next day, was treated very rudely, continually put on hold for more than 10 minutes, transferred to answering service (durin ..Read Full Review

Terrible, terrible service! Contacted AFW in early May for AC service. Unit was "repaired" a few days later, but stopped working less than one month later. Called again, but did not hear back after 4 days, so called again. Was hung up on, treated rudely. Called the next day, was treated very rudely, continually put on hold for more than 10 minutes, transferred to answering service (during business hours) and hung up on twice. Stay away. ..View less

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shamika mason, miramra, FL

On Jun 04, 2012

Thus company is a scam . my first claim was in feb .no response , no show. secound claim march talked to a fake apologetic supervisor who assured me i would be called back (lies) its june no call back every rep i call has no notes of further calls .im for sure after reading other reveiews this company is definitly a scam advertising ,and prices sound great , but beware its not worth the aggravation this ..Read Full Review

Thus company is a scam . my first claim was in feb .no response , no show. secound claim march talked to a fake apologetic supervisor who assured me i would be called back (lies) its june no call back every rep i call has no notes of further calls .im for sure after reading other reveiews this company is definitly a scam advertising ,and prices sound great , but beware its not worth the aggravation this company is a SCAM ..View less

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margaret, somis, CA

On Jun 04, 2012

I filed a claim for my oven and received an email that a particular repairman would be contacting me within 24 hrs. After not hearing from him for several days I called him and he told me that he was not a provider for American Fidelity and did not know why they told me he would be contacting me. I called AFHW and left a message with an answering service. No return call, but I received another email st ..Read Full Review

I filed a claim for my oven and received an email that a particular repairman would be contacting me within 24 hrs. After not hearing from him for several days I called him and he told me that he was not a provider for American Fidelity and did not know why they told me he would be contacting me. I called AFHW and left a message with an answering service. No return call, but I received another email stating that I would be contacted by a different repairman within 24 hours. Several days later, after not hearing from the 2nd provider, I called the provider who told me that I was well outside his service area and that he had advised AFHW that he would not be accepting the job. After discussing my situation he agreed to come out but 6 weeks and 2 visits later my oven still does not work. 2nd CASE: 2 weeks ago I filed a claim for my AC. I received an email advising that I would be contacted by a service provider within 24 hours. I have heard nothing. I have called AFHW several times but have always reached an answering service and no one ever calls back. I do not believe that this is a real company. ..View less

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anthony corsaro, north las vegas, NV

On Jun 02, 2012

Everyones reviews here are right on the money. They withdraw your cash and you are not allowed to make a claim. Total scam. I am hiring a lawyer to look into these shady business practices. I am going to sue them if not given all my cash back. Please stay away.

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Andrea Barber, Henderson, NV

On May 30, 2012

I have had a claim out on our a/c for 13 days and it is still not repaired. The company that came has not fixed it properly and has had several no show appts. My air is not working during the peak times, called several times, not response. We will not be renewing our contract in July!

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Erin, Covington, LA

On May 23, 2012

I've made two claims with this company. The first claim was because our dryer was not working properly. It took me 8 days to get a response from the warranty company. I called 5 times, I emailed and every time I called I got the answering service who says they have NO idea why their phones are rolled over. What a crock!!! This second time, I made a claim because my air conditioner went out. I was sent ..Read Full Review

I've made two claims with this company. The first claim was because our dryer was not working properly. It took me 8 days to get a response from the warranty company. I called 5 times, I emailed and every time I called I got the answering service who says they have NO idea why their phones are rolled over. What a crock!!! This second time, I made a claim because my air conditioner went out. I was sent an e-mail that someone would call me within 24 hours. Several days have gone by and I still have not received word. I called the service person who was sent to me in my e-mail and they said they do not like working with this company because there are too many stipulations and restrictions on ordering parts and what not and that they are forced to buy the cheapest products. This company seems very fishy and is not very timely. I'm going to be cancelling this service!!! ..View less

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B. Brown, Savannah, GA

On May 22, 2012

I was so very impressed with the marketing ads, the hyped up promises made by the sales reps and the phony demo coverage contract, that I was more than glad to sign up with AFH. On 3/21/2012 I signed with AFH and cancelled with a company that I had been with for several years. Reason being, they offered more coverage in the home for less money and a lower deductible. On 5/7/2012 I entered a claim for ..Read Full Review

I was so very impressed with the marketing ads, the hyped up promises made by the sales reps and the phony demo coverage contract, that I was more than glad to sign up with AFH. On 3/21/2012 I signed with AFH and cancelled with a company that I had been with for several years. Reason being, they offered more coverage in the home for less money and a lower deductible. On 5/7/2012 I entered a claim for what appeared to be a possible electrical wiring problem. At NO TIME was I able ro speak with anyone in the claims department! I was always told that someone from that department would contact me (how odd!). I NEVER received a call from anyone at AFH. NO ONE! Well.... eight calls and 21 later, nothing had changed. It was not until I contacted my bank to file a dispute and block all further drafts, was I contactef by someone claiming to be a manager. She was very apologetic yet phony. When asked who the CEO was, I was told somone named Jerry Ammen. When I asked to be directed to him or his assistant, I was told that she would relay any messages, because she was a manager. I was assured that the account was canceled , I would receive a full refund and no further drafts would be made from my account. In my persoal opinion, I beleive that America gidelity Home Warrenty is a SCAM! Buyers Beware! ..View less

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