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Fidelity National Home Warranty (FNHW) is part of Fidelity National Financial (FNF), one of the largest title insurance and settlement services providers in the United States. FNF is regularly featured in the Fortune 500 list. As a result of coming from such a business group, the users expect FNHW to offer top-notch services.

After analyzing its users’ feedback and our editorial team’s detailed research, we have documented the Fidelity National Home Warranty review. 

This comprehensive review intends to enlighten with:

  • Plans and coverage options offered by Fidelity National Home Warranty
  • The company’s limitations & exclusions 
  • Claim Filing Procedure
  • Genuine customer reviews

Why Fidelity National Home Warranty?

affordable_pricing

Fidelity National Home Warranty has over 40 years of experience in the industry

qualified_local_techinician

The company offers pest control and re-key in its all plans.

affordable_plans

FNHW provides a cash payment option instead of physically repairing or replacing the item.

HomeWarrantyReviews.com

twohalf_star

2.1/5 (783)

Consumer Affairs

one_star

1/5 (54)

Yelp

onehalf_star

1.5/5 (2,401)

Explore Verified Consumer Reviews for Fidelity National Home Warranty

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Corinne Burrell , CA, Granite Bay
five_star

I’ve had Fidelity Home Warranty since 2000, three different homes. They have never denied a claim, have sent out professional workers and have saved me headaches galore. I’ve had many claimed over the years and am always happily surprised they continue to renew my contract yearly. I can\'t say enough good things about Fidelity. I’ve read bad reviews abou them and am puzzled because my experience has been stellar.

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Kate DeLange , CO, Littleton
five_star

I have been with this company in 3 different homes I’ve owned! 2 weeks after moving into new home my old hot water heater died. Within 2 days brand new one was installed. Dishwasher wouldn’t drain they were out with new pump and was fixed and still running well. Sink faucet replaced, toilet replaced. Washer fixed! They just keep showing up for me and my friends who I’ve recommended to fidelity. All I know who have this warranty couldn’t be happier!!! They are so worth it, every time!

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Angela Gresham , CA, El Cajon
five_star

I called Fidelity National because my heater had stopped producing heat. Much to my surprise the technician that called lived in my complex, the next building over. He was at my door 10 minutes later fixing my heater. He also changed my filter at no charge. He was professional, courteous and knowledgeable. I\'ve had this warranty for 2 years and it seems to be worth it so far.

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Dina , CA, Redding
five_star

I cannot stress enough how awesome this warranty has been for us. Going on my 3rd year renewing right now. I pay $75 per service call. Let me see what I can recall so far. Oil stove ( alternate source of heat, in addition to central ) Couldn’t find any companies to come work on my unit. They allowed me to find a licensed company, hire , repair, and pay on my own, then they reimbursed me within a week just under $900. Had 3 plumbing issues, about $800 worth, all fixed in one day and very satisfied. Double ovens, stainless steel, Kenmore. Digital board quit working, got brand new kenmore double ovens installed Ana’s purchased from Lowe’s. Extremely satisfied. Dishwasher dispenser quit opening, that repair took a long time, but he replaced a bunch of parts in there, works like new Had a toilet leaking from the base, had a small grumpy plumbing company come out, saw 2 weeks later it was not fixed, got upset and called fidelity, I told them I didn’t trust the guy and don’t want him back in my home, they sent me a new company out, he fixed it properly, and no 2 nd service call charged to me. They have exceeded all of my expectations thus far.

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Hector Gonzalez , CA, Palm Desert
five_star

My heater was not working. So I called my home warranty company & they sent out a company called Anthem. They did an amazing job! Fidelity over delivered! Thank you! I highly recommend Fidelity Home Warranty!!! The technician that worked on my unit was Julian Ramirez & his colleague. They were both very knowledge, professional experts, friendly & hard working! 5 Stars!!!! Thank you!!!!

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Sharon Tanner , TX, Rockwall
five_star

I was shocked to see all the low reviews, but I have called Fidelity 3 times for repairs. The first call, they came out, technician looked at two of our appliances, they could not be repaired and he submitted his report to Fidelity. They replaced both our dishwasher and refrigerator. As we checked out the specs on the replacement fridge, we noticed the ice-maker capacity had less volume than our original. My husband called Fidelity and they reviewed specs and offered another model that met all the previous specs/bells/whistles. I was in shock how easy that process overall was. I am skeptical of home warranty companies and chalked it up the excellent experience to being a fluke. Fast forward 2 months, our Heater went out this week. We called the company that installed the unit & no help there. We called Fidelity in the afternoon and they had someone able to come out the next morning. Repair technician had us up and running the same day.

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Pros & cons

Pros

  • Offers pest control in all plans
  • Provides priority services in case of emergency
  • Licensed and pre-screened technicians are available

Cons

  • Does not offer an option to subscribe to monthly plans

Enquire For Cost-effective home warranty plans

Protect Your Home Appliances And Systems Starting As Low As $1.5/Day

Plans & Coverage Of Fidelity Home Warranty

Fidelity National Home Warranty plans vary from state to state. The company offers five plans: Standard, Standard Plus, Comprehensive Plus, Enhanced, and Enhanced Plus, with various state-specific coverage options. 

The table below presents a detailed list of items covered under all Fidelity National Home Warranty plans:

Plans 

Standard Plan 

Standard Plus Plan

Comprehensive Plus Plan

Enhanced Plan

Enhanced Plus Plan

Heating System
Plumbing System
Plumbing Stoppages
Water Heater (Gas Or Electric)
Ductwork
Electrical System/Doorbell
Smoke & Carbon Monoxide Detectors
Pest Control
Telephone Wiring
Re-Key
Central Vacuum System
Dishwasher 
Trash Compactor 
Built-In Microwave 
Range/Oven/Cooktop
Ceiling/Whole House/Exhaust/Attic Fans (Built-In)
Garage Door Opener
Kitchen Exhaust Fan
Mismatched Systems
Improper Installations, Repairs Or Modifications 
Removal Of Defective Equipment
Refrigerant, Recapture, Recovery & Disposal
Permits
Code Violations 
Faucets/Shower Heads/Shower Arms/Interior Hose Bibs
Heating System (Registers/Filters/Grills/Heat Lamps)
Home Improvement Installation Option
Air Conditioning/Evaporative Cooler 
Clothes Washer & Dryer Option
Pre-Season Hvac Tune-Up Option
Kitchen Refrigerator with Water Dispenser & Ice Maker
Smart Home Option
Water Heater Expansion Tank
Radiant/Hot Water/Steam Heat
Water Softener/Reverse Osmosis Filtration System Option
Enhanced Slab Leak Limit/External Pipe Leak Option
Stoppages Due To Roots
Code Violation/Modification

Optional Coverage

By paying an additional fee, customers can add the following items to their selected plans:

Find out what else your home warranty cover by taking a free quote here!
Find out what else your home warranty cover by taking a free quote here!
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Find out what else your home warranty cover by taking a free quote here!
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Coverage Limitations & Exclusions

Fidelity National Home Warranty has limitations & exclusions on access, diagnosis, repair and replacement for each system. The company provides an aggregate limit to some essential items like $5,000 for kitchen appliances and $1,500 for Heating & air conditioning systems.  

While the contract contains detailed information, here’s a quick reference for the major Fidelity National Home Warranty coverage limits (all coverage limits apply in the aggregate unless otherwise specified).

Items

Limits

Heating System

$1,500

Plumbing System

$1,000

Ductwork

$1,000

Kitchen Appliances

$5,000

Air Conditioning

$1,500

Below are the coverage limits of optional items:

Optional Items 

Limits

Kitchen Refrigerator / Washer / Dryer Options (per unit)

$5,000

Radiant Hot Water / Steam, Water Heater / Heating Units, Water

Sourced, Air Transfer, Diesel, Oil, or Hydraulic Systems

$1,500

Pool/Spa

$1,500

Appliance Limit Upgrade Option

$5,000

Well Pump Option

$1,500

Additional Refrigerator Coverage Option

$1,000

Ductwork

$1,000

Outdoor Kitchen Option

$1,000

Limited Roof Leak Repair

$1,000

HVAC Zone Control Option

$500

Water Softener / Reverse Osmosis (RO) Water Filtration System 

$500

Ornamental Fountain Motor / Pump Option

$500

Septic Tank System

Aerobic, Effluent, Sewage Ejector, & Grinder Pump

$500

Limited Roof Leak Repair Option

$1,000

Smart Home Option

$5,000

Fidelity National Home Warranty plans cover home systems and appliance failures due to normal wear and tear. However, the company does not cover:

Note – Your contract can include additional limitations and exclusions. Before you buy the warranty, we advise you to read the sample contract carefully.

Fidelity National Home Warranty Cost

The pricing of Fidelity National Home Warranty plans ranges between $405 – $825 annually, and the deductible is $85 per claim.

Cost of Yearly Fidelity National Home Warranty Plans in California:

Plans 

Standard Plan

Standard Plus Plan

Comprehensive Plus Plan

Enhanced Plan

Enhanced Plus Plan

Single Family 

$405

$490

$535

$625

$825

Condo / Town Home / Mobile

$360

$445

$475

$555

$740

Duplex

$530

$615

$660

N/A

N/A

Triplex

$745 

$830

$935

N/A

N/A

Fourplex

$955

$1,040 

$1,215 

N/A

N/A

Service Call Fee

$85

Note – The above pricing is for homes in California under 5,000 sq. ft. and in a real estate transaction. To know more about pricing in your location, take a free quote!

Review Of Plans, Coverage & Customer Service Of Fidelity National Home Warranty

Fidelity National Home Warranty (FNHW) has over 40 years of experience serving in 10 states. The company prioritizes diverse customer needs and offers different plans to homebuyers, sellers, and real estate agents. 

Review Of Fidelity National Home Warranty Plans & Coverage

Review Of Fidelity National Home Warranty’s Customer Services

After a thorough evaluation, the company has tried to design Fidelity National Home Warranty pricing structures and plans that cater to customers’ needs. However, the company must establish itself as a reliable and customer-centric service provider.

Fidelity National Home Warranty Claim Filing Procedure: Phone Number, Web Portal, & Online Form  

You can file a service claim using the quick claim feature on their website. Alternatively, you can initiate the claim by calling Fidelity National Home Warranty customer service at 1-800-308-1420.

Conclusion

In conclusion, while Fidelity National Home Warranty is a popular name in the house warranty market, there are concerns regarding the company’s online experience, cancellation policy, and customer service. 

Therefore, potential customers should ensure that FNHW properly aligns with their requirements before committing.

Looking for the finest home warranty? Get your free quote right here!
Looking for the finest home warranty? Get your free quote right here!
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Looking for the finest home warranty? Get your free quote right here!
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Quick Details About The Company

Let us have a quick glance at the company’s primary details:

Founder/CEO

Lorna Mello

Year Of Establishment

1974

Address

1850 Gateway Blvd, #400, Concord, CA 94520

Type Of Company

Private 

Why Should You Trust Us?

Frequently Asked Questions (FAQs)

Q.

How Long Does Fidelity National Home Warranty Last?

A.

Fidelity Home Warranty plan lasts for one year with an option to renew the existing plan after the end of the contract term.

Q.

How Can I Renew My Current Fidelity National Home Warranty Plan?

A.

You can renew your plan by calling Fidelity National Home Warranty customer service number at 1-800-862-6837 or logging into your customer portal on their website.

Q.

Can I Purchase A Plan For Old Appliances?

A.

Yes, Fidelity’s plans cover appliances irrespective of their make, model, or age. The appliance has to be in working condition when the plan is purchased.

Q.

How Long Does It Take FNHW To Process Service Requests?

A.

FNHW processes service requests in 3 hours on working days and within 48 hours during weekends or holidays. The company also offers to expedite service requests in case of emergency.

Q.

How many states are covered By Fidelity?

A.

Fidelity National Home Warranty offers its services in 10 states – Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, and Washington.

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Customer Reviews On Fidelity National Home Warranty

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We Follow These Rules To Keep It Clean

We allow reviews only from genuine customers of home warranty companies, past or present. Your review should be genuine and not provided in the expectation of monetary rewards from any company.

Reviews from employees of home warranty companies or named competitors are not encouraged. We will also not allow reviews that are too short or abusive. We may withhold reviews that in our discretion do not meet the above criteria.

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