Fidelity National Home Warranty Review 2023

Fidelity Home Warranty Plans and Coverage

Fidelity Home Warranty plans can vary from state to state. For example, the company offers four plans with different coverage options to California homeowners. 

The Standard Plan comprises essential components such as plumbing systems, HVAC systems, interior telephone wiring, select electrical systems, garage door openers, built-in house and ceiling fans, central vacuum systems, water heaters, and pest control.  

Building upon the coverage of the Standard Plan, Fidelity Home Warranty’s Comprehensive Plus warranties go beyond standard coverage by including additional benefits. This extended plan covers the removal of defective equipment and certain expenses associated with mismatched systems, code violations, and improper installations, repairs, or modifications.

The Enhanced plan offers all-inclusive coverage, covering all components included in the previous packages. Additionally, homeowners can choose optional coverage for smart home systems, clothes washer and dryer sets, and kitchen refrigerators equipped with two compressors. 

The Enhanced Plus plan from Fidelity Home Warranty goes extensive by providing coverage for all the components included in the above packages. In addition to the comprehensive coverage, this plan includes protection against stoppages caused by roots, water heater expansion tanks, radiant or steam heat systems, and increased coverage amounts for code violation issues.

The table below presents a detailed list of items covered under all Fidelity Home Warranty plans:

Note- The contract limits the access, diagnosis, repair, and replacement per system or unit during the contract term as follows: 

Optional Coverage

By paying an additional fee, customers can add the following items to their selected Fidelity plans:

• Air Conditioning/Evaporative Cooler
• Pool/Spa Equipment
• Clothes Washer/Dryer (Per Set)
• Kitchen Refrigerator (One Each) Kitchen
• Refrigerator/Water Dispenser And Ice Maker
• Additional Refrigeration
• Well Pump/Septic Tank System/Sewage
• Ejector Pump
• Limited Roof Leak Repair
• Appliance Limit Upgrade
• Ornamental Fountain/Motor And Pump
• Water Softener/Reverse Osmosis
• Leak Limit/External Pipe Leak
• Installation Option
• Outdoor Kitchensmart Home
• Pre-Season HVAC Tune-Up
• Seller’s Comprehensive

Fidelity Home Warranty Exclusions

Fidelity Home Warranty plans cover home systems and appliance failures due to normal wear and tear. The company does not cover

• Misuse or abuse
• Missing parts, failures due to fire, flood, lightning, earthquake, storms, accidents, or vandalism
• Animals, pets or pests, power failure or surge
• Soil movement, structural changes, manufacturer’s defect
• Cosmetic defects
• Computerized, remote energy management systems
• Diagnosis, repair, or removal of mold, mildew, rot, or fungus

Note – Your contract can include additional limitations and exclusions. Before you buy the warranty, we advise you to read the sample contract carefully.

Fidelity Home Warranty Cost

The Standard Plan for a single home in California is priced at $300 per year, offering basic protection. The pricing suits those on a budget and seeking essential coverage. 

The Comprehensive Plus Plan, with very little additional coverage, costs $430 annually. The Enhanced Plan starts from $520 annually, and the Enhanced Plus Plan starts from $630 annually. These plans are priced on the expensive side, considering the extent of their coverage and the price point.

Cost of Fidelity Home Warranty Plans in California:

Note – The above pricing is for homes under 5,000 sq. ft. and in a real estate transaction.

Find the details of service charges in California below:

Trustworthiness & Customer Service of Fidelity Home Warranty

Fidelity National Home Warranty (FNHW) has over 40 years of experience serving homeowners, builders, and realtors. By prioritizing customer satisfaction, the company offers different plans for homeowners, agents, and brokers.

Although the company benefits from being associated with a prominent company, it is essential to consider customer feedback and experiences when evaluating its overall performance. And notably, being a part of one of the largest title insurance and settlement services providers, Fidelity has received a below-average Google rating of  1.7 from  2600 users.

However, Fidelity’s empathy towards its customers is shown in its responses on the Better Business Bureau (BBB) platform. Over the past year, they have successfully closed 424 out of 1900 complaints, showcasing their commitment to addressing customer concerns.

As for the plans, the company offers four plans which aren’t standard in the industry. All versions of plans include coverage like pest control, rekey, and central vacuum system. By including such services in their standard plan, Fidelity Home Warranty tries to accommodate homeowners’ needs in their budget. This effort to provide value-added services within their standard offering is notable.

Also, Fidelity offers optional coverage for a wide range of home features, including pool equipment, ornamental fountains, and outdoor kitchens. This means you can tailor your coverage to fit your specific needs and protect the items most matter to you.

Suppose you are searching for a home warranty option that provides a diverse range of coverage and allows you to select a payment plan that suits your needs. In that case, Fidelity National Home Warranty may be a favorable choice for you.

 How To Buy A Home Warranty From Fidelity Home Warranty?

You can buy a home warranty plan on Fidelity’s website or obtain a free quote right away from HomeWarrantyReviews.com. After that, you can complete your order after carefully reading the small print.

Check out all the other factors that could influence your decision to buy in our comprehensive guide on how to purchase a home warranty.

Fidelity Home Warranty Claim Filing Procedure

You can file the service claim on the website or by calling Fidelity home warranty’s toll-free phone number.

• Once your request has been raised, a qualified service technician is assigned for inspection within 3 hours. However, it may take up to 48 hours during weekends and holidays.
• Fidelity also allows you to hire your service technician or contractor.
• The service technician will then set up an appointment by calling the registered phone number, paying a visit, and examining the appliance or the system.
• Once the problem is identified, the technician repairs or replaces the appliance upon approval from Fidelity. 
• A service fee or deductible of $75 is payable to the technician when they visit.

Methodology

At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:

• Cost-effective: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
• Coverage: We compare the plans offered by different home warranty companies. The coverage includes systems, appliances, and additional offerings.
• Claims: We look at customer reviews and determine how satisfied they were with the claims filing procedure, settlement, and response times.
• Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
• Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart from the competition.
• Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.

Editorial Note on Fidelity Home Warranty

After a thorough evaluation of Fidelity Home Warranty, our editorial team finds that the company has made efforts to design plans and pricing structures that cater to customers’ needs.

While the company provides coverage starting at $300 p.a. for various home systems and appliances, customer feedback highlights the need to improve claim handling efficiency and responsiveness. 

Despite the competitive pricing, the company must prioritize timely and satisfactory claims resolution to enhance overall customer satisfaction. By addressing these areas of concern, Fidelity Home Warranty can further establish itself as a reliable and customer-centric service provider.

Conclusion

In conclusion, while Fidelity National Home Warranty is a former player in the house warranty market, there are significant concerns regarding the company’s online experience, firm cancellation policy, and customer service. 

Therefore, it is advisable for potential customers to thoroughly research and consider alternative options that align more closely with their needs and expectations.

Quick Details About The Company

Let us have a quick glance at the company’s primary details: