Fidelity National Home Warranty

Home Warranty Plan Details and Reviews for Fidelity National Home Warranty

Fidelity National Home Warranty
Customer Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating2.9 2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating

Write an honest review now !

1850 Gateway Blvd STE 400 Concord, CA 94520-8446 AZ, CA, CO, FL, GA, ID, IL, MO, NV, OR, TX, UT, WA
888-351-0908 $350-$445
Premium $350-$445
Deductible $65
Effective 30 Days
Total Reviews 416
Years In Business 22
BBB Rating A+
Complaint Resolution Y
Offers Online Claims Y
Coverage Area Selected States Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Missouri, Nevada, Oregon, Texas, Utah, Washington

Call Now for a Quote
 888-351-0908

Fidelity National Home Warranty (FNHW) has been serving homeowners for over 20 years. The company began as Alliance Home Warranty in 1995 and was later acquired by Fidelity National Home Warranty in 1998. In 2000, the company acquired the Chicago Title, that had Chicago Home Warranty as a part. 2001 saw the two companies merge as one under the Fidelity National Home Warranty. The company operates in Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Missouri, Nevada, Oregon, Texas, Utah, and Washington.

Warranty products and other home solutions are the main services offered by FNHW. The company also has a host of marketing tools intended for real estate professionals. The company’s official website can be used to collect information about the products and services. Users can get free quotes, sign up for plans and subscribe for newsletters all through their website.

The company's home warranty products come in the form of three plans.

Standard plan coverage for

  • Single Family
  • Townhouse/ Condominium
  • Mobile home
  • Duplex
  • Triplex
  • Fourplex
  • Guest house (under 750 sq.ft)
  • Guest house (over 750 sq.ft)
Comprehensive plus plan coverage for
  • Single Family
  • Townhouse/ Condominium
  • Mobile home
  • Duplex
  • Triplex
  • Fourplex
  • Guest house (under 750 sq.ft)
  • Guest house (over 750 sq.ft)
New construction plans
  • New construction standard plan
  • New construction comprehensive plan
All these plans are for homes under 5000 sq.ft. For homes that are larger than that, you will be required to speak with the company executives directly. Prices for these plans can be obtained on the company's website.

Reviews & Ratings

Pine Mountain Club - CA 05-25-2017
Virgil Pattarino , Pine Mountain Club CA
Posted On 05/25/17
Review No. 110443
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our propane heater went out, we called Fidelity, they immediately set us up with a repairman, both experiences were professional and helpful. The repairman installed the new heater better than the pre-existing unit. After the installation, it was discovered that the unit was for natural gas (the box did not designate what gas) when I called back to Fidelity, there was no argument, but again professional and helpful people, they reordered a part, installed it and it works great! view less
Our propane heater went out, we called Fidelity, they immediately set us up with a repairman, both experiences were professional and helpful. The repairman installed the new heater better than the pre-existing unit. After the installation, it was discovered that the unit was for natural gas (the box did not designate what gas) when I called back to Fidelity, there was no argument, but again
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# 110443
Plano - TX 05-22-2017
MPN , Plano TX
Posted On 05/22/17
Review No. 110352
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Satisfied with our first service call, and repair. no painful arguing over the required repairs or cost like other companies. Wished to receive a breakdown of out of pocket costs, or an invoice. Was erroneously charged twice for service fee, but was refunded later.
# 110352
Friendswood - TX 05-22-2017
Sreeram Parupudi , Friendswood TX
Posted On 05/22/17
Review No. 110333
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer for over 6years. Great customer service. Never had to call twice. Never denied service for what was suggested by the repairman. It is one of the few companies that cover salt water pools. No issues with pool coverage as well.
It may be helpful to know that the comprehensive coverage doesn't include W/D but is an addon option.
Overall great home warranty company. No plans to change unless moving out of the area. view less
Customer for over 6years. Great customer service. Never had to call twice. Never denied service for what was suggested by the repairman. It is one of the few companies that cover salt water pools. No issues with pool coverage as well.
It may be helpful to know that the comprehensive coverage doesn't include W/D but is an addon option.
Overall great home warranty company. No
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# 110333
Sherwood - OR 05-20-2017
Joe , Sherwood OR
Posted On 05/20/17
Review No. 110305
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Called in the afternoon with leaking hot water tank. Spoke with plumber at 5pm and by 10am next morning a new hot water tank was installed. Polite service department, helpful and understanding of a frustrating situation. The contractor took all the necessary information, had the plumber out, they were polite, professional, clean and got the job done.

Thank you, we'd sign up again tomorrow if warranty was due and plan to when the time comes! view less
Called in the afternoon with leaking hot water tank. Spoke with plumber at 5pm and by 10am next morning a new hot water tank was installed. Polite service department, helpful and understanding of a frustrating situation. The contractor took all the necessary information, had the plumber out, they were polite, professional, clean and got the job done.

Thank you, we'd sign up
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# 110305
Tyler - TX 05-19-2017
Mike A , Tyler TX
Posted On 05/19/17
Review No. 110294
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First time to make claim when water heater when out. Able to get through immediately on phone. Had plumber out that morning and repair done promptly and well. Very positive experience.
# 110294
Henderson - NV 05-03-2017
Becky A Edwards , Henderson NV
Posted On 05/03/17
Review No. 109924
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
So far, I'm pleasantly surprised at their response and service. Had to have two item replaced with new. No hassles; no questions. Repairman said it needed to be done and it was done. Will go to them first when warranty runs out for a quote.
# 109924
Plano - TX 04-20-2017
Murali Chintaman , Plano TX
Posted On 04/20/17
Review No. 109617
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have been with Fidelity for the past 7 years and they are the leaders in handling claim service and ensuring maximum customer satisfaction.
# 109617
Phoenix - AZ 04-06-2017
Jose Fleites , Phoenix AZ
Posted On 04/06/17
Review No. 109381
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
So glad I did not pay for this but was offered as part of the home buying process. In one year, we had to open 4 tickets for an AC issue. Each time the company that came out was worse than the previous. We finally hired our own company to determine the issue and they found it in 10 minutes. After that it was a nightmare process. Do yourself the favor and either find another firm or save the money should you need to do a repair. view less
So glad I did not pay for this but was offered as part of the home buying process. In one year, we had to open 4 tickets for an AC issue. Each time the company that came out was worse than the previous. We finally hired our own company to determine the issue and they found it in 10 minutes. After that it was a nightmare process. Do yourself the favor and either find another firm or save
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# 109381
Northhollywood - CA 03-28-2017
Oscar , Northhollywood CA
Posted On 03/28/17
Review No. 109260
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I had a water heater leak so I place in a service request. HW arranged a plumbing company to come out the four days. Within 72 hours after their first visit I had a new water heater installed; only having to pay the $65 service fee. I was a bit skeptical because it's winter and not having hot water is not fun; however, after the plumbing company contacted me the process was hassle-free even though I expected a lot of runaround. So far so good with this warranty company. view less
I had a water heater leak so I place in a service request. HW arranged a plumbing company to come out the four days. Within 72 hours after their first visit I had a new water heater installed; only having to pay the $65 service fee. I was a bit skeptical because it's winter and not having hot water is not fun; however, after the plumbing company contacted me the process was hassle-free even
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# 109260
Scottsdale - AZ 03-08-2017
Vezeau , Scottsdale AZ
Posted On 03/08/17
Review No. 108993
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Useless product. Called to have our microwave's electric controls fixed: Garrett from All Star Appliance Repair said No, too old and it is not a 'functionality'. Asked to have our washer machine fixed; Garrett says no because we wash our socks with our gym clothes and EVERYONE knows that you must wash your socks with towels and because we do not wash our socks with our towels this voids the warranty. I am not making this up. Unbelievable!!! view less
Useless product. Called to have our microwave's electric controls fixed: Garrett from All Star Appliance Repair said No, too old and it is not a 'functionality'. Asked to have our washer machine fixed; Garrett says no because we wash our socks with our gym clothes and EVERYONE knows that you must wash your socks with towels and because we do not wash our socks with our towels this voids
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# 108993
Dayton - NV 02-28-2017
Henry J DeMello , Dayton NV
Posted On 02/28/17
Review No. 108869
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I called because of a water leak around the hot water heater. Fidelity had a repairman out the next morning to take a look at the water leak. The repairman said that the hot water heater had to be replaced. Arrangement's were made to have the hot water heater replaced the next morning. Fidelity called and said that I would have to pay a $150.00 update charge. My house is 12 years old and the only update that was done was a drain pan was installed under the hot water heater and a small piece of pipe connected underneath the gas connection. A nice little rip off!! view less
I called because of a water leak around the hot water heater. Fidelity had a repairman out the next morning to take a look at the water leak. The repairman said that the hot water heater had to be replaced. Arrangement's were made to have the hot water heater replaced the next morning. Fidelity called and said that I would have to pay a $150.00 update charge. My house is 12 years old and the
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# 108869
Fountain Hills Az - AZ 02-27-2017
Ben Huot , Fountain Hills Az AZ
Posted On 02/27/17
Review No. 108864
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The Home Warranty paid for itself in one event. The Hot Water tank began leaking on a Saturday. By Monday the new tank, shut-off valve and receptical pan were in place. NO COMPLAINTS WHAT SO EVER.
# 108864
Lyford - TX 02-10-2017
Mark U , Lyford TX
Posted On 02/10/17
Review No. 108570
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a claim for a new house I purchased and the home warranty was included in the closing. My house was found to have termites after the initial termite inspection and the home warranty covered it. There was no in network provider so I was able to use who I wanted and all I had to pay the was the deductible. The company was very fast sending the reimbursement check.
# 108570
Houston - TX 02-06-2017
Ricardo , Houston TX
Posted On 02/06/17
Review No. 108457
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I had a water heater leak so I put in a service request. They arranged a plumbing company to come out the very next day. Within 24 hours I had a new water heater installed; only having to pay the $65 service fee. I was a bit skeptical that it would be this hassle-free and expected a lot of runaround. So far so good with this warranty company.
# 108457
Lancaster - CA 02-05-2017
Lisa M , Lancaster CA
Posted On 02/05/17
Review No. 108455
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am so happy to have a home warrenty, without it I would have to spend my winter months cold. I called Fidelity Home Warranty service the next day I had someone at my home to fixed my thermostat and renewed some broken parts to my heater and my cost was $65 the deductable. Thanks God because money is so tight and I couldn't afford to to fix the heater. Thanks you FNHW.
# 108455
Tyler - TX 02-04-2017
Anita Dinwiddie , Tyler TX
Posted On 02/04/17
Review No. 108450
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have received excellent customer service from the representatives at Fidelity and the companies that service repairs. This is the first home I have purchased where the agent included the home warranty in the sale of the house. My air conditioner had to have two separate claims within four months, the hot water heater had to be replaced, and the gas stove top is also being replaced. We pay $65 for each service call. We give high marks to Fidelity! view less
I have received excellent customer service from the representatives at Fidelity and the companies that service repairs. This is the first home I have purchased where the agent included the home warranty in the sale of the house. My air conditioner had to have two separate claims within four months, the hot water heater had to be replaced, and the gas stove top is also being replaced. We pay
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# 108450
San Marcos - CA 02-03-2017
Nancy Connors , San Marcos CA
Posted On 02/03/17
Review No. 108442
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Discovered our water heater was leaking on a Sunday afternoon. Placed a service request online right away and within 2 hours had phone response as well as an email letting me know what company would be contacting us to schedule service. The company called shortly after and scheduled us for 12-2 on Monday. They arrived on time and replaced the water heater. We were advised beforehand that, in addition to the deductible, we would need to pay an additional amount (about $150) for replacement of items not covered by the home warranty that are required in California. Overall, we were happy with the service and how promptly the problem was handled. view less
Discovered our water heater was leaking on a Sunday afternoon. Placed a service request online right away and within 2 hours had phone response as well as an email letting me know what company would be contacting us to schedule service. The company called shortly after and scheduled us for 12-2 on Monday. They arrived on time and replaced the water heater. We were advised beforehand that, in
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# 108442
Murphy - TX 02-03-2017
James , Murphy TX
Posted On 02/03/17
Review No. 108441
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our heater went out Saturday morning at 7:30am. I called into Fidelity at 8:30am and was speaking to a live agent within 15-20 seconds. I explained the situation and also that during the day we should be fine but that the night the temperature may dip down into the 30's and would need to stay at a hotel. The put us high on the queue. They provided the number ton HVAC company and when I was on the phone with them (9:15 am) I received another call from Fidelity stating that they found another technician that can come within the hour. The part we needed wouldn't be available until Monday morning but by 12pm that day we were up and running with a new motor for our furnace. Overall the impact to my family was minimal and my talking time to insurance company was a total of 10 minutes. view less
Our heater went out Saturday morning at 7:30am. I called into Fidelity at 8:30am and was speaking to a live agent within 15-20 seconds. I explained the situation and also that during the day we should be fine but that the night the temperature may dip down into the 30's and would need to stay at a hotel. The put us high on the queue. They provided the number ton HVAC company and when I was on
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# 108441
Palmdale - CA 02-03-2017
Larry w Bishop , Palmdale CA
Posted On 02/03/17
Review No. 108436
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Our washing machine stopped working. We were told it needed a new inner and outer drum. The repair was too high to repair. We were offered a new machine or money in lieu of the new machine. We opted for the money and up graded our washer and dryer. Very happy with the service we have received with Fidelity Home Warranty.
# 108436
Woodland Hills, CA - CA 02-03-2017
Linda , Woodland Hills, CA CA
Posted On 02/03/17
Review No. 108433
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We were given this warranty 15 years ago when we purchased our house and have renewed it every year since! They are helpful and have always provided excellent service and connect us to very competent repair folks
# 108433
Johns Creek - GA 02-03-2017
Darshan Shah , Johns Creek GA
Posted On 02/03/17
Review No. 108432
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This is the best Home Warranty company. They are very courteous, professional and timely. It's easy to work with the people on the phone and they follow-up.
# 108432
Woodland - WA 01-02-2017
Larry Hooper , Woodland WA
Posted On 01/02/17
Review No. 107927
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The house we are in was a bank owned and no home warranty was provided. I had never had a home warranty that was not provided by the seller of a house. I searched out and bought a home warrant from Fidelity National Home Warranty on my own. We had a couple of issues, nothing very major, and they took care of it quickly and efficiently. Really took the headache out of it. So when the policy came up for renewal this year, I did another thing I had never done before, I renewed on my own the home warranty with Fidelity. Everything was going along well, until about two weeks prior to Christmas when we started having trouble with our hot water heaters.

The first service company they assigned no showed a couple of appointments, so Fidelity found another company who offered to come out immediately. The company recommended both water heaters be replaced. Within 24 hours we had two water heaters, more efficient than the old ones, and Fidelity covered it all without a hassle. I give that plumbing company 5-star kudos, and I give Fidelity National Home Warranty 5+ kudos. I never plan on not having a home warranty ever again. One or two service calls a year make it more than worthwhile.

This is the third house on which we have had a Fidelity National Home Warranty and the fourth annual policy. The best "insurance policy" I have ever bought!

Larry H. view less
The house we are in was a bank owned and no home warranty was provided. I had never had a home warranty that was not provided by the seller of a house. I searched out and bought a home warrant from Fidelity National Home Warranty on my own. We had a couple of issues, nothing very major, and they took care of it quickly and efficiently. Really took the headache out of it. So when the policy
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# 107927
Renton - WA 11-17-2016
John , Renton WA
Posted On 11/17/16
Review No. 107177
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Fidelity National Home Warranty, is running a business base on deceiving practices, the Home warranty that they offer provide a wide coverage on almost every aspect that may need repairs or replace on any home in USA. But here is the catch: if the repair cost more than what the company wants to pay they decline the coverage, if the repair involve an old equipment that it reaches the end of their service life, they will decline the coverage base on made up excuses like it was a preexisting condition, or the repair is not part of the coverage, the damage part on the equipment is not covered by us, etc.

I have a problem with my fresh water pipes in the house that are old and some of them are showing traces of past leaks that has sealed by them self by the natural mineral sediments on the water. When I called and informed the home warranty that they are some visible leaks and the pipe needs a repairs they immediately acknowledge the situation, they asked for specific details and they make the decision that they will take care of it and in order to create a work order you have to pay immediately the $65 Fee and they will send a technician. As soon the technician arrived and called the home warranty and tells them exactly the same information that I provided previously, the Representative asked the technician for the repair cost. As soon he told them the cost, the home warranty refuses the coverage and let me know that they won’t cover preexisting conditions. How could you know if it is a preexisting condition if you don’t find the problem until it happens? Everyone that purchase a house it will have a preexisting conditions and they are clear on their website they will cover any problem on any house doesn’t matter how old it is. So why they are looking for an escape route every time you need them to step in and do what they advertise they will do in can you need them.

When I confronted the rep and asked for an explanation, the rep started to raise the voice on me and be snappy, rude and offensive to my person. Even the technician was surprise on how rude and offensive that rep was to me.

I called latter to Fidelity National and asked to talk to the Manager and after they “investigate” the case they stand their ground of refusing the coverage using the excuse of preexisting condition even that type of repair is covered by the information on their pamphlet and also on the web. When I asked for the reimbursement of the $65 because a service was never rendered, they also refuse to refund the money because they said it was an administration fee. He never apologized to me for the way the representative handle the situation.

If you look online there are several hundreds of complains against this company for the same situation, refusal of coverage base on made up excuses.

In conclusion this company will charge you upfront for coverage and every time you call for a service they will charge you again $65 even if they know that they won’t cover that. This type of bad business practices should stop and be punish, so we don’t have this type of business around scamming people under “legal” business practices.

view less
Fidelity National Home Warranty, is running a business base on deceiving practices, the Home warranty that they offer provide a wide coverage on almost every aspect that may need repairs or replace on any home in USA. But here is the catch: if the repair cost more than what the company wants to pay they decline the coverage, if the repair involve an old equipment that it reaches the end of
... view more
# 107177
Westminster - CO 11-09-2016
Beth Ann Mott , Westminster CO
Posted On 11/09/16
Review No. 106966
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
BEWARE! I had been a very satisfied client recommending Fidelity to my real estate clients until a recent claim they denied for a furnace leaving my new homeowners out in the cold. The furnace was inspected prior to closing and although older, there was no carbon monoxide leak. Fidelity claimed it was "preexisting" and denied. DO NOT USE Fidelity. I am moving onto a company with integrity as their's is lacking along with any willingness to work with a long time customer. view less
BEWARE! I had been a very satisfied client recommending Fidelity to my real estate clients until a recent claim they denied for a furnace leaving my new homeowners out in the cold. The furnace was inspected prior to closing and although older, there was no carbon monoxide leak. Fidelity claimed it was "preexisting" and denied. DO NOT USE Fidelity. I am moving onto a company with integrity as
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# 106966
Parker - TX 09-26-2016
Gayle Romans , Parker TX
Posted On 09/26/16
Review No. 106111
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Our central air conditioner unit caught on fire and contact was made on the 8th of September; and the a/c company came out on September 12, 2016. Today is September 26th and we are still waiting as Fidelity deploys ever delay technique possible, short of accusing us of starting the fire.

I doubt this will get my a/c in any faster; but if it helps ruin them or gets them to act like a honest company, I'm glad I posted. view less
Our central air conditioner unit caught on fire and contact was made on the 8th of September; and the a/c company came out on September 12, 2016. Today is September 26th and we are still waiting as Fidelity deploys ever delay technique possible, short of accusing us of starting the fire.

I doubt this will get my a/c in any faster; but if it helps ruin them or gets them to act
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# 106111

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