Fidelity National Home Warranty

Home Warranty Plan Details and Reviews for Fidelity National Home Warranty

Fidelity National Home Warranty
Rating Timeline
Customer Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating3 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating

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1850 Gateway Blvd STE 400 Concord, CA 94520-8446 AZ, CA, CO, FL, GA, ID, IL, MO, NV, OR, TX, UT, WA
888-351-0908 $350-$445
Premium $350-$445
Deductible $65
Effective 30 Days
NHSCA Membership Yes
Coverage Area Selected States Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Missouri, Nevada, Oregon, Texas, Utah, Washington
Years In Business 22
Total Reviews 419
Complaint Resolution Yes
BBB Rating A+
Executive Profiles Bill Jensen - President, Cathy Tristant - Executive Vice President
No. of Employees 300
Headquarters Concord, CA
Address 1850 Gateway Blvd STE 400 Concord, CA 94520-8446
Alias Fidelity Home Warranty, Alliance Home Warranty Company, Chicago Home Warranty

Call Now for a Quote
888-351-0908

Get a Home Warranty Quote to Protect Your Appliances
Fidelity National Home Warranty (FNHW) has been serving homeowners for over 20 years. The company began as Alliance Home Warranty in 1995 and was later acquired by Fidelity National Home Warranty in 1998. In 2000, the company acquired the Chicago Title, that had Chicago Home Warranty as a part. 2001 saw the two companies merge as one under the Fidelity National Home Warranty. The company operates in Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Missouri, Nevada, Oregon, Texas, Utah, and Washington.

Warranty products and other home solutions are the main services offered by FNHW. The company also has a host of marketing tools intended for real estate professionals. The company’s official website can be used to collect information about the products and services. Users can get free quotes, sign up for plans and subscribe for newsletters all through their website.

The company's home warranty products come in the form of three plans.

Standard plan coverage for

  • Single Family
  • Townhouse/ Condominium
  • Mobile home
  • Duplex
  • Triplex
  • Fourplex
  • Guest house (under 750 sq.ft)
  • Guest house (over 750 sq.ft)
Comprehensive plus plan coverage for
  • Single Family
  • Townhouse/ Condominium
  • Mobile home
  • Duplex
  • Triplex
  • Fourplex
  • Guest house (under 750 sq.ft)
  • Guest house (over 750 sq.ft)
New construction plans
  • New construction standard plan
  • New construction comprehensive plan
All these plans are for homes under 5000 sq.ft. For homes that are larger than that, you will be required to speak with the company executives directly. Prices for these plans can be obtained on the company's website.

Reviews & Ratings

fairfield - CA 07-19-2017
Jay , fairfield CA
Posted On 07/19/17
Review No. 112868
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I am currently on hold going 43 minutes now. Our AC went out in triple digit heat. When I called for service, they were unable to find a repair person at all; high call volume. They suggested that I call around myself. I did. When I call to get reimbursed (still on hold by the way),Im fed the line, "why did I use service without asking them first?"
I called another number using a different phone pretending to be a new customer. My wait was less than 2 minutes.
If I pay you to help me and you send me looking for help myself... Im still on hold 50 minutes guys. I tried using a different phone explaining that we have the receipts for what turned out to be a simple fix and only seek that which we spent to bring the unit back in working order. Not the amount of money it cost since we left our house and had to stay with a friend, NOT the money I spend dining out because it was unthinkable to cook in 98 degrees: just the amount to repair.
I am completely and utterly done with this company. I have been with them for 5, yes 5 years and this is the treatment we receive the first time we ask them to pay. Complete disrespect and disregard of others time. I am still holding by the way 60 minutes!!!! view less
I am currently on hold going 43 minutes now. Our AC went out in triple digit heat. When I called for service, they were unable to find a repair person at all; high call volume. They suggested that I call around myself. I did. When I call to get reimbursed (still on hold by the way),Im fed the line, "why did I use service without asking them first?"
I called another number using a
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# 112868
Olympia - WA 06-03-2017
Denise Willis , Olympia WA
Posted On 06/03/17
Review No. 110654
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
We have had more than a few claims each year for the past 3 years. Each claim was handled very well, though unfortunately for us many have been right before a weekend, and it has been difficult finding repair providers as quickly as we would have liked. Fidelity tends to respond and follow through with whatever they promise including providing reimbursement in a timely manner for a big claim.
# 110654
Dallas - TX 05-30-2017
Kathy Dowdy , Dallas TX
Posted On 05/30/17
Review No. 110528
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have had issues with my A/C for over 2 1/2 months now and each time they have sent vendors out that either won't or aren't capable of fixing the problem. This weekend I had to have an emergency company come out as FHW said it would be Tuesday before they could get anyone out (this was on Saturday - have not had A/C since then and in Texas that is unbearable). After 3 hours the tech said what I knew all along that I need a new A/C. I found a very qualified contractor that quoted me almost half off of what the emergency repair company did and they have declined an "outside" contractor to do the work. They would prefer to send one of their own - one that will put a band-aid on the issue and not do the right thing. I have even more secondary damages now and have already spent $1,500 to fix the secondary damage from two months ago that they do not cover. Biggest scam I have ever dealt with...had just renewed only because I knew that the issue wasn't really fixed. Stay far away from this company for your own sake!! view less
I have had issues with my A/C for over 2 1/2 months now and each time they have sent vendors out that either won't or aren't capable of fixing the problem. This weekend I had to have an emergency company come out as FHW said it would be Tuesday before they could get anyone out (this was on Saturday - have not had A/C since then and in Texas that is unbearable). After 3 hours the tech said
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# 110528
Pine Mountain Club - CA 05-25-2017
Virgil Pattarino , Pine Mountain Club CA
Posted On 05/25/17
Review No. 110443
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our propane heater went out, we called Fidelity, they immediately set us up with a repairman, both experiences were professional and helpful. The repairman installed the new heater better than the pre-existing unit. After the installation, it was discovered that the unit was for natural gas (the box did not designate what gas) when I called back to Fidelity, there was no argument, but again professional and helpful people, they reordered a part, installed it and it works great! view less
Our propane heater went out, we called Fidelity, they immediately set us up with a repairman, both experiences were professional and helpful. The repairman installed the new heater better than the pre-existing unit. After the installation, it was discovered that the unit was for natural gas (the box did not designate what gas) when I called back to Fidelity, there was no argument, but again
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# 110443
Plano - TX 05-22-2017
MPN , Plano TX
Posted On 05/22/17
Review No. 110352
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Satisfied with our first service call, and repair. no painful arguing over the required repairs or cost like other companies. Wished to receive a breakdown of out of pocket costs, or an invoice. Was erroneously charged twice for service fee, but was refunded later.
# 110352
Friendswood - TX 05-22-2017
Sreeram Parupudi , Friendswood TX
Posted On 05/22/17
Review No. 110333
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer for over 6years. Great customer service. Never had to call twice. Never denied service for what was suggested by the repairman. It is one of the few companies that cover salt water pools. No issues with pool coverage as well.
It may be helpful to know that the comprehensive coverage doesn't include W/D but is an addon option.
Overall great home warranty company. No plans to change unless moving out of the area. view less
Customer for over 6years. Great customer service. Never had to call twice. Never denied service for what was suggested by the repairman. It is one of the few companies that cover salt water pools. No issues with pool coverage as well.
It may be helpful to know that the comprehensive coverage doesn't include W/D but is an addon option.
Overall great home warranty company. No
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# 110333
Sherwood - OR 05-20-2017
Joe , Sherwood OR
Posted On 05/20/17
Review No. 110305
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Called in the afternoon with leaking hot water tank. Spoke with plumber at 5pm and by 10am next morning a new hot water tank was installed. Polite service department, helpful and understanding of a frustrating situation. The contractor took all the necessary information, had the plumber out, they were polite, professional, clean and got the job done.

Thank you, we'd sign up again tomorrow if warranty was due and plan to when the time comes! view less
Called in the afternoon with leaking hot water tank. Spoke with plumber at 5pm and by 10am next morning a new hot water tank was installed. Polite service department, helpful and understanding of a frustrating situation. The contractor took all the necessary information, had the plumber out, they were polite, professional, clean and got the job done.

Thank you, we'd sign up
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# 110305
Tyler - TX 05-19-2017
Mike A , Tyler TX
Posted On 05/19/17
Review No. 110294
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First time to make claim when water heater when out. Able to get through immediately on phone. Had plumber out that morning and repair done promptly and well. Very positive experience.
# 110294
Henderson - NV 05-03-2017
Becky A Edwards , Henderson NV
Posted On 05/03/17
Review No. 109924
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
So far, I'm pleasantly surprised at their response and service. Had to have two item replaced with new. No hassles; no questions. Repairman said it needed to be done and it was done. Will go to them first when warranty runs out for a quote.
# 109924
Plano - TX 04-20-2017
Murali Chintaman , Plano TX
Posted On 04/20/17
Review No. 109617
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have been with Fidelity for the past 7 years and they are the leaders in handling claim service and ensuring maximum customer satisfaction.
# 109617
Phoenix - AZ 04-06-2017
Jose Fleites , Phoenix AZ
Posted On 04/06/17
Review No. 109381
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
So glad I did not pay for this but was offered as part of the home buying process. In one year, we had to open 4 tickets for an AC issue. Each time the company that came out was worse than the previous. We finally hired our own company to determine the issue and they found it in 10 minutes. After that it was a nightmare process. Do yourself the favor and either find another firm or save the money should you need to do a repair. view less
So glad I did not pay for this but was offered as part of the home buying process. In one year, we had to open 4 tickets for an AC issue. Each time the company that came out was worse than the previous. We finally hired our own company to determine the issue and they found it in 10 minutes. After that it was a nightmare process. Do yourself the favor and either find another firm or save
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# 109381
Northhollywood - CA 03-28-2017
Oscar , Northhollywood CA
Posted On 03/28/17
Review No. 109260
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I had a water heater leak so I place in a service request. HW arranged a plumbing company to come out the four days. Within 72 hours after their first visit I had a new water heater installed; only having to pay the $65 service fee. I was a bit skeptical because it's winter and not having hot water is not fun; however, after the plumbing company contacted me the process was hassle-free even though I expected a lot of runaround. So far so good with this warranty company. view less
I had a water heater leak so I place in a service request. HW arranged a plumbing company to come out the four days. Within 72 hours after their first visit I had a new water heater installed; only having to pay the $65 service fee. I was a bit skeptical because it's winter and not having hot water is not fun; however, after the plumbing company contacted me the process was hassle-free even
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# 109260
Scottsdale - AZ 03-08-2017
Vezeau , Scottsdale AZ
Posted On 03/08/17
Review No. 108993
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Useless product. Called to have our microwave's electric controls fixed: Garrett from All Star Appliance Repair said No, too old and it is not a 'functionality'. Asked to have our washer machine fixed; Garrett says no because we wash our socks with our gym clothes and EVERYONE knows that you must wash your socks with towels and because we do not wash our socks with our towels this voids the warranty. I am not making this up. Unbelievable!!! view less
Useless product. Called to have our microwave's electric controls fixed: Garrett from All Star Appliance Repair said No, too old and it is not a 'functionality'. Asked to have our washer machine fixed; Garrett says no because we wash our socks with our gym clothes and EVERYONE knows that you must wash your socks with towels and because we do not wash our socks with our towels this voids
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# 108993
Dayton - NV 02-28-2017
Henry J DeMello , Dayton NV
Posted On 02/28/17
Review No. 108869
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I called because of a water leak around the hot water heater. Fidelity had a repairman out the next morning to take a look at the water leak. The repairman said that the hot water heater had to be replaced. Arrangement's were made to have the hot water heater replaced the next morning. Fidelity called and said that I would have to pay a $150.00 update charge. My house is 12 years old and the only update that was done was a drain pan was installed under the hot water heater and a small piece of pipe connected underneath the gas connection. A nice little rip off!! view less
I called because of a water leak around the hot water heater. Fidelity had a repairman out the next morning to take a look at the water leak. The repairman said that the hot water heater had to be replaced. Arrangement's were made to have the hot water heater replaced the next morning. Fidelity called and said that I would have to pay a $150.00 update charge. My house is 12 years old and the
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# 108869
Fountain Hills Az - AZ 02-27-2017
Ben Huot , Fountain Hills Az AZ
Posted On 02/27/17
Review No. 108864
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The Home Warranty paid for itself in one event. The Hot Water tank began leaking on a Saturday. By Monday the new tank, shut-off valve and receptical pan were in place. NO COMPLAINTS WHAT SO EVER.
# 108864
Lyford - TX 02-10-2017
Mark U , Lyford TX
Posted On 02/10/17
Review No. 108570
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a claim for a new house I purchased and the home warranty was included in the closing. My house was found to have termites after the initial termite inspection and the home warranty covered it. There was no in network provider so I was able to use who I wanted and all I had to pay the was the deductible. The company was very fast sending the reimbursement check.
# 108570
Houston - TX 02-06-2017
Ricardo , Houston TX
Posted On 02/06/17
Review No. 108457
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I had a water heater leak so I put in a service request. They arranged a plumbing company to come out the very next day. Within 24 hours I had a new water heater installed; only having to pay the $65 service fee. I was a bit skeptical that it would be this hassle-free and expected a lot of runaround. So far so good with this warranty company.
# 108457
Lancaster - CA 02-05-2017
Lisa M , Lancaster CA
Posted On 02/05/17
Review No. 108455
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am so happy to have a home warrenty, without it I would have to spend my winter months cold. I called Fidelity Home Warranty service the next day I had someone at my home to fixed my thermostat and renewed some broken parts to my heater and my cost was $65 the deductable. Thanks God because money is so tight and I couldn't afford to to fix the heater. Thanks you FNHW.
# 108455
Tyler - TX 02-04-2017
Anita Dinwiddie , Tyler TX
Posted On 02/04/17
Review No. 108450
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have received excellent customer service from the representatives at Fidelity and the companies that service repairs. This is the first home I have purchased where the agent included the home warranty in the sale of the house. My air conditioner had to have two separate claims within four months, the hot water heater had to be replaced, and the gas stove top is also being replaced. We pay $65 for each service call. We give high marks to Fidelity! view less
I have received excellent customer service from the representatives at Fidelity and the companies that service repairs. This is the first home I have purchased where the agent included the home warranty in the sale of the house. My air conditioner had to have two separate claims within four months, the hot water heater had to be replaced, and the gas stove top is also being replaced. We pay
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# 108450
San Marcos - CA 02-03-2017
Nancy Connors , San Marcos CA
Posted On 02/03/17
Review No. 108442
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Discovered our water heater was leaking on a Sunday afternoon. Placed a service request online right away and within 2 hours had phone response as well as an email letting me know what company would be contacting us to schedule service. The company called shortly after and scheduled us for 12-2 on Monday. They arrived on time and replaced the water heater. We were advised beforehand that, in addition to the deductible, we would need to pay an additional amount (about $150) for replacement of items not covered by the home warranty that are required in California. Overall, we were happy with the service and how promptly the problem was handled. view less
Discovered our water heater was leaking on a Sunday afternoon. Placed a service request online right away and within 2 hours had phone response as well as an email letting me know what company would be contacting us to schedule service. The company called shortly after and scheduled us for 12-2 on Monday. They arrived on time and replaced the water heater. We were advised beforehand that, in
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# 108442
Murphy - TX 02-03-2017
James , Murphy TX
Posted On 02/03/17
Review No. 108441
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our heater went out Saturday morning at 7:30am. I called into Fidelity at 8:30am and was speaking to a live agent within 15-20 seconds. I explained the situation and also that during the day we should be fine but that the night the temperature may dip down into the 30's and would need to stay at a hotel. The put us high on the queue. They provided the number ton HVAC company and when I was on the phone with them (9:15 am) I received another call from Fidelity stating that they found another technician that can come within the hour. The part we needed wouldn't be available until Monday morning but by 12pm that day we were up and running with a new motor for our furnace. Overall the impact to my family was minimal and my talking time to insurance company was a total of 10 minutes. view less
Our heater went out Saturday morning at 7:30am. I called into Fidelity at 8:30am and was speaking to a live agent within 15-20 seconds. I explained the situation and also that during the day we should be fine but that the night the temperature may dip down into the 30's and would need to stay at a hotel. The put us high on the queue. They provided the number ton HVAC company and when I was on
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# 108441
Palmdale - CA 02-03-2017
Larry w Bishop , Palmdale CA
Posted On 02/03/17
Review No. 108436
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Our washing machine stopped working. We were told it needed a new inner and outer drum. The repair was too high to repair. We were offered a new machine or money in lieu of the new machine. We opted for the money and up graded our washer and dryer. Very happy with the service we have received with Fidelity Home Warranty.
# 108436
Woodland Hills, CA - CA 02-03-2017
Linda , Woodland Hills, CA CA
Posted On 02/03/17
Review No. 108433
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We were given this warranty 15 years ago when we purchased our house and have renewed it every year since! They are helpful and have always provided excellent service and connect us to very competent repair folks
# 108433
Johns Creek - GA 02-03-2017
Darshan Shah , Johns Creek GA
Posted On 02/03/17
Review No. 108432
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This is the best Home Warranty company. They are very courteous, professional and timely. It's easy to work with the people on the phone and they follow-up.
# 108432
Woodland - WA 01-02-2017
Larry Hooper , Woodland WA
Posted On 01/02/17
Review No. 107927
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The house we are in was a bank owned and no home warranty was provided. I had never had a home warranty that was not provided by the seller of a house. I searched out and bought a home warrant from Fidelity National Home Warranty on my own. We had a couple of issues, nothing very major, and they took care of it quickly and efficiently. Really took the headache out of it. So when the policy came up for renewal this year, I did another thing I had never done before, I renewed on my own the home warranty with Fidelity. Everything was going along well, until about two weeks prior to Christmas when we started having trouble with our hot water heaters.

The first service company they assigned no showed a couple of appointments, so Fidelity found another company who offered to come out immediately. The company recommended both water heaters be replaced. Within 24 hours we had two water heaters, more efficient than the old ones, and Fidelity covered it all without a hassle. I give that plumbing company 5-star kudos, and I give Fidelity National Home Warranty 5+ kudos. I never plan on not having a home warranty ever again. One or two service calls a year make it more than worthwhile.

This is the third house on which we have had a Fidelity National Home Warranty and the fourth annual policy. The best "insurance policy" I have ever bought!

Larry H. view less
The house we are in was a bank owned and no home warranty was provided. I had never had a home warranty that was not provided by the seller of a house. I searched out and bought a home warrant from Fidelity National Home Warranty on my own. We had a couple of issues, nothing very major, and they took care of it quickly and efficiently. Really took the headache out of it. So when the policy
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