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Fidelity National Home Warranty

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Home Warranty Plan Details and Reviews for Fidelity National Home Warranty

Fidelity National Home Warranty

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888-351-0908

Rating Timeline
Customer Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating2.9 2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating
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1850 Gateway Blvd STE 400 Concord, CA 94520-8446 AZ, CA, CO, FL, GA, ID, IL, MO, NV, OR, TX, UT, WA
888-351-0908 $350-$445
Premium $350-$445
Deductible $65
Effective 30 Days
NHSCA Membership Yes
Coverage Area Selected States Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Missouri, Nevada, Oregon, Texas, Utah, Washington
Years In Business 23
Total Reviews 444
Complaint Resolution Yes
BBB Rating A+
Executive Profiles Bill Jensen - President, Cathy Tristant - Executive Vice President
No. of Employees 300
Headquarters Concord, CA
Address 1850 Gateway Blvd STE 400 Concord, CA 94520-8446
Alias Fidelity Home Warranty, Alliance Home Warranty Company, Chicago Home Warranty

Write an honest review now !

Get A Home Warranty Quote
Protect Your Appliances Now

Call Now for a Quote
888-351-0908

Fidelity National Home Warranty (FNHW) has been serving homeowners for over 20 years. The company began as Alliance Home Warranty in 1995 and was later acquired by Fidelity National Home Warranty in 1998. In 2000, the company acquired the Chicago Title, that had Chicago Home Warranty as a part. 2001 saw the two companies merge as one under the Fidelity National Home Warranty. The company operates in Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Missouri, Nevada, Oregon, Texas, Utah, and Washington.

Warranty products and other home solutions are the main services offered by FNHW. The company also has a host of marketing tools intended for real estate professionals. The company’s official website can be used to collect information about the products and services. Users can get free quotes, sign up for plans and subscribe for newsletters all through their website.

The company's home warranty products come in the form of three plans.

Standard plan coverage for

  • Single Family
  • Townhouse/ Condominium
  • Mobile home
  • Duplex
  • Triplex
  • Fourplex
  • Guest house (under 750 sq.ft)
  • Guest house (over 750 sq.ft)
Comprehensive plus plan coverage for
  • Single Family
  • Townhouse/ Condominium
  • Mobile home
  • Duplex
  • Triplex
  • Fourplex
  • Guest house (under 750 sq.ft)
  • Guest house (over 750 sq.ft)
New construction plans
  • New construction standard plan
  • New construction comprehensive plan
All these plans are for homes under 5000 sq.ft. For homes that are larger than that, you will be required to speak with the company executives directly. Prices for these plans can be obtained on the company's website.

Reviews & Ratings

Anaheim - CA 04-10-2018
O N Anaheim CA
Posted On 04/10/18
Review No. 125039
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We got the home warranty as part of the home purchase for 1 year. Shortly after moving in the fridge started to leak and the insurance refused to pay the repair.
# 125039
Marshall - TX 03-21-2018
Amanda Rohrbaugh Marshall TX
Posted On 03/21/18
Review No. 124127
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrible, horrible company. DO NOT CHOOSE THIS COMPANY!!!! Will not cover repairs. Will find some excuse not cover the repairs. Our garage power would not work but the power to the house would. There was a wiring problem somewhere between the garage and the house. My husband explained this when we called to fill the claim. Fidelity representative said yes that will be covered and the electrician came out the next day. The claim was submitted to Fidelity but was denied. Fidelity stated the wiring or connection problem would not be covered.
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Horrible, horrible company. DO NOT CHOOSE THIS COMPANY!!!! Will not cover repairs. Will find some excuse not cover the repairs. Our garage power would not work but the power to the house would. There was a wiring problem somewhere between the garage and the house. My husband explained this when we called to fill the claim. Fidelity representative said yes that will be covered and the
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# 124127
El Paso - TX 03-19-2018
Jackie El Paso TX
Posted On 03/19/18
Review No. 123983
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Buyers beware! If possible I would’ve given no stars. Awful company, want to take your money, have you paid things in advance before they even touch anything. Don’t waste your money for time not to mention customer service is awful. Will never buy a policy with them again!
# 123983
Friendswood - TX 03-17-2018
Robert Gleichman Friendswood TX
Posted On 03/17/18
Review No. 123924
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Fidelity rejected an 18 year old water heater replacement because the plumber send to review the claim ( with no credintals in failure analysis) stated rainwater from a leaking vent seal caused the failure. After investigating, the corrosion rate from continuous contact with wrought steel and water was 20-40 mills/year. The rainwater would have to be in constant contact with the failed inlet nipple for 20 years to fail. I pointed this out to Fidelity however they placed the burden of proof on me ( not my findings but another plumber) with me bearing the non refundable cost.
Bottom line, stear clear of this conpany. They are more interested in formulating the reason to not cover the claim than seeking out the logical failure mode.

Also, the plumbing company they send out summarized all of the extra cost they would need above and beyond the coverage to perform the task if approved. I challenged the necessity of the extras with respect to the local plumbing codes and they did not have a valid rebuttal. Bottom line they planned to profit from my anticipated ignorance - poor integrity Fidelity Home Warranty partner company for sure. view less
Fidelity rejected an 18 year old water heater replacement because the plumber send to review the claim ( with no credintals in failure analysis) stated rainwater from a leaking vent seal caused the failure. After investigating, the corrosion rate from continuous contact with wrought steel and water was 20-40 mills/year. The rainwater would have to be in constant contact with the failed inlet
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# 123924
ventura - CA 03-15-2018
yvonne becerra ventura CA
Posted On 03/15/18
Review No. 123836
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had both electrical (breaker box) and kitchen plumbing problems. The electrical contractor was pleasant, and replaced a breaker, but said the issue was because of the age of the house, a tract home built in 1963. Since he said that he couldn't do more, I did not renew my contract at the end of the year. It is now six months later and the breaker still goes out on a regular basis, and right now won't even come back on. Right now I am lacking electrical power to half of my house. Fidelity says there is nothing they can do because I didn't call back within 30 days. The reason I didn't call is because the electrician told me he couldn't do more.
The same for the kitchen sink drainage. I asked for a stronger garbage disposal because the current one backs up. They plumber blamed it on 50 years of grease build up. After removing the grease, it still backed up. He came out again. Said everything is ok. Well, same thing, 8 months later and it still backs up. So, needles to say, Fidelity National Home Warranty did not resolve these two situations. No reason for me to renew. No reason for anyone to use this company. Just call a local reputable recommended electrician and plumber for best results. DO NOT USE THIS COMPANY.
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I had both electrical (breaker box) and kitchen plumbing problems. The electrical contractor was pleasant, and replaced a breaker, but said the issue was because of the age of the house, a tract home built in 1963. Since he said that he couldn't do more, I did not renew my contract at the end of the year. It is now six months later and the breaker still goes out on a regular basis, and right
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# 123836
Dallas - TX 03-13-2018
Husam Dallas TX
Posted On 03/13/18
Review No. 123713
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This is the second time this company give me the run around and scam.
When I call for the service they tell it is covered then when the technician comes home he tells me the service is not covered and they charged me $75. They refuse to refund the money.
This happened many times .this is another scam they do to siphon money from customers.
# 123713
WARNER SPRINGS - CA 02-24-2018
KERRY WOODARD WARNER SPRINGS CA
Posted On 02/24/18
Review No. 123155
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They appear to be arbitrary in their assignment of services. Last year I had two items repaired by one service. This year they state it is two different services [@ $75.00 per service].

My heater went out during one of the coldest periods in recent history. They finally got someone out to repair it four days later!

I have no confidence in what service I may get, how much it will cost, or when it will get repaired. My intent was to NOT have to worry these details. My mistake. Never again. view less
They appear to be arbitrary in their assignment of services. Last year I had two items repaired by one service. This year they state it is two different services [@ $75.00 per service].

My heater went out during one of the coldest periods in recent history. They finally got someone out to repair it four days later!

I have no confidence in what service I may
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# 123155
Temple - TX 02-23-2018
Shelley Coston Temple TX
Posted On 02/23/18
Review No. 123125
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company provides NO assistance. We had an emergency situation with a septic tank pump flooding our new home on a Friday evening. Due to the urgency of the matter, we were advised to contact a repairman to replace the pump to avoid further infraction to our property and home. When filing our claim with Fidelity National immediately after the repair, we were told the emergency status of our situation would be considered. Here we are 12 days later only to find out due to our inquiry, that this company "quick closed" our claim without review due to the fact we did not contact them first. We were expected to contact them on a Friday night and WAIT until available business hours to remedy the matter. This company does not provide coverage when needed. We provided the receipt for repairs and advised them immediately thereafter of the matter. However none of that matters. They denied our claim without review of the emergency circumstances due to the fact that we 'did not call them first"; AND failed to notify us of their decision. This company is not worth doing business with under any circumstance! view less
This company provides NO assistance. We had an emergency situation with a septic tank pump flooding our new home on a Friday evening. Due to the urgency of the matter, we were advised to contact a repairman to replace the pump to avoid further infraction to our property and home. When filing our claim with Fidelity National immediately after the repair, we were told the emergency status of
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# 123125
Phoenix - AZ 02-22-2018
Monica A Phoenix AZ
Posted On 02/22/18
Review No. 123084
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I would not recommend this home warranty company my AC went out about a month or so after I purchased my home took almost a month to get it replaced in the middle of the summer and the basic items need to be replace with the new AC was the AC stand etc. it did not cover I had to pay the $65 deductible plus $1500 dollars out of pocket . The contractor RED Wolf AC company was the worst experience also its a mom and pop owners that came to my home the wife barely speaks English and the husband tone was just rude right off the back we had to keep calling to get updates between the home warranty company and the contactor I still am confused as to why I had to pay anything if the AC unit was old and had to be replace period there for it needed a new stand to hold the AC unit was not on a flat roof and on a 2 story home you would think its a new AC unit it might not fit the same or the old frame needed to be replaced for safety reason with it being so old it would be covered. view less
I would not recommend this home warranty company my AC went out about a month or so after I purchased my home took almost a month to get it replaced in the middle of the summer and the basic items need to be replace with the new AC was the AC stand etc. it did not cover I had to pay the $65 deductible plus $1500 dollars out of pocket . The contractor RED Wolf AC company was the worst
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# 123084
Marina del Rey - CA 02-12-2018
Joni Vernars Marina del Rey CA
Posted On 02/12/18
Review No. 122703
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I was a customer of Fidelity on two condos for over 10 years. Their suppliers usually cared about their work, but dealing with Fidelity was a problem more than once. The final straw was when I cancelled my contract because I had to move out of state. I was charged for the service costs they incurred while my contract was intact. They charge you for all of the money they pay out during the year you cancel your contract! When I renewed, they told me that the money I paid for the year would be prorated back to me. NO ONE EVER MENTIONED WHAT THEY REALLY DO. This is not a company I would recommend doing business with.
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I was a customer of Fidelity on two condos for over 10 years. Their suppliers usually cared about their work, but dealing with Fidelity was a problem more than once. The final straw was when I cancelled my contract because I had to move out of state. I was charged for the service costs they incurred while my contract was intact. They charge you for all of the money they pay out during the
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# 122703
Willows - CA 02-10-2018
Tod Gohl Willows CA
Posted On 02/10/18
Review No. 122637
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This is a typical insurance company. They want your money and take their time paying for anything if at all.
Watch your contract closely as they use it regularly to get out of payments.
Each service call will cost you $75.
Moved into our house in June, had a home inspection done prior to buying the house. In August the AC gave out. It took two months to finally get the AC replaced and that was after they challenged my home inspection and gave the contractor so much grief for not fixing the issue the way THEY thought it should be repaired.
You have to call or go online to ask for service. It can take them up to two days to even contact a contractor and probably another two days to get service.
My well pump quit and so I called a contractor myself and he was able to come out the next morning and replaced the pump. Fidelity would not pay for the service or the new pump even though it was covered just because I didn't contact them first.
This company is a money grabbing sham. I wouldn't recommend it to anyone!! view less
This is a typical insurance company. They want your money and take their time paying for anything if at all.
Watch your contract closely as they use it regularly to get out of payments.
Each service call will cost you $75.
Moved into our house in June, had a home inspection done prior to buying the house. In August the AC gave out. It took two months to finally get the
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# 122637
Oroville - CA 01-29-2018
Deborah Dills Oroville CA
Posted On 01/29/18
Review No. 122216
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrible service. So many services are not covered so it's like they are "weasels". squirming out of things that should be covered; i.e. blowout of my plumbing line to a stopped-up toilet.

They do not refund any monies if you cancel a service request and find someone else to service your needs. Will NEVER recommend Fidelity Home Warranty to anyone. The only reason I have them is because the seller of my home chose them... and paid 1/2 a year's coverage. view less
Horrible service. So many services are not covered so it's like they are "weasels". squirming out of things that should be covered; i.e. blowout of my plumbing line to a stopped-up toilet.

They do not refund any monies if you cancel a service request and find someone else to service your needs. Will NEVER recommend Fidelity Home Warranty to anyone. The only reason I have them
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# 122216
everett - WA 01-16-2018
Sara everett WA
Posted On 01/16/18
Review No. 121648
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Fidelity is great. They are respectful of my needs, approve repairs quickly and even offered $0 deductible for a particular issue out of my control that ended up causing me personal problems. They aren't the ones I have a problem with.

Their service providers are sometimes awful. I've had a claim on a washer open for a month and due to the company that services it both making me reschedule medical clients just to be there for a window of time I don't get to know about until the morning of, and because replacing parts and not testing the unit before he leaves is the norm, I STILL am having to make multiple appointments, and take time off of work that I can't afford, for them to fix an issue that frankly should have been fixed the first time.

I had another contractor that did a fantastic job. So, fidelity itself seems great and I'll definitely renew. But they'd better start looking for better contractors. view less
Fidelity is great. They are respectful of my needs, approve repairs quickly and even offered $0 deductible for a particular issue out of my control that ended up causing me personal problems. They aren't the ones I have a problem with.

Their service providers are sometimes awful. I've had a claim on a washer open for a month and due to the company that services it both making
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# 121648
Tucson - AZ 01-09-2018
Diana Tucson AZ
Posted On 01/09/18
Review No. 121383
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have been very pleased with the service from my home warranty plan with Fidelity and have continued to renew their plan for several years now.
# 121383
SAN ANTONIO - TX 12-29-2017
Michael Hall SAN ANTONIO TX
Posted On 12/29/17
Review No. 120670
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Paid 65 bucks to send someone to look at my Heater, guy shows up, checks tha Amps and says it's not your heater, change the circuit breaker. Get a call from Fidelity says that they don't cover that and were keeping your money for 2 minutes worth of work. Complete waste of time!
# 120670
Tustin - CA 12-15-2017
Kyle Xiao Tustin CA
Posted On 12/15/17
Review No. 120034
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
First they used a completely irrelevant note in the inspection report to decline my claim, then they refused to refund the copay for the wrong person they sent initially. And their representatives changed their tone as soon as they heard my order number, meaning they are probably trained to make you feel uncomfortable or even agitate you if they want to decline your case. I will never use Fidelity for any services again and I recommend you do not either. As consumers, we need to punish bad business behaviors. view less
First they used a completely irrelevant note in the inspection report to decline my claim, then they refused to refund the copay for the wrong person they sent initially. And their representatives changed their tone as soon as they heard my order number, meaning they are probably trained to make you feel uncomfortable or even agitate you if they want to decline your case. I will never use
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# 120034
Reno - NV 11-27-2017
Edwin Louis Jostmeyer Reno NV
Posted On 11/27/17
Review No. 118886
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had fidelity now for about 4 maybe 5 years and I have to say so far so good, i have had A/C leaks, Stove issues, Washing machine and dryer problems a bad toilet leak they did not cover the damage from the leak which was like 3k but they did cover everything else including a new toilet, a nice one, so not perfect but very good.
# 118886
Houston - TX 10-21-2017
Holley Houston TX
Posted On 10/21/17
Review No. 117454
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Don’t expect much from this company. They will not help you in the event something major goes out (like your AC unit). They say they cover “repairs,” but will use parts other than what your system needs calling these parts “modifications,” which convientnly they do not cover. When asked why they can’t just use parts that match my system, they say that’s not who they “contract” with. They also use the worse contractors who incorrectly diagnose the problems your system is having. They are basically useless and you will have to spend a lot of your own money to fix any problem that might occur with your home. Very unprofessional company who do not put their customers first. view less
Don’t expect much from this company. They will not help you in the event something major goes out (like your AC unit). They say they cover “repairs,” but will use parts other than what your system needs calling these parts “modifications,” which convientnly they do not cover. When asked why they can’t just use parts that match my system, they say that’s not who they
... view more
# 117454
Chandler - AZ 10-12-2017
Maria Chandler AZ
Posted On 10/12/17
Review No. 117091
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
AC went out August 31,2017 its now October 11, 2017 and I have been out of our Arizona home due to these people giving me the run around! Will not renew worst mistake ever dealing with these people!!!! Do not waste your money or time! I have contacted the BBB
# 117091
Los Angeles - CA 09-18-2017
Dominique Los Angeles CA
Posted On 09/18/17
Review No. 116239
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Rude customer service flat out. I will not be renewing.
# 116239
Chandler - AZ 08-30-2017
Noneya Bizness Chandler AZ
Posted On 08/30/17
Review No. 115639
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have been living with no AC in the middle of summer for over a week! These people are idiots and didn't even care to fix the problem. They finally got sent the request in which I gave them a week ago. Do NOT take this warranty company. They only leave you depressed and sweaty! I don't leave reviews ever! But you should know to not go near this company that doesn't care about you and helping fix a MAJOR issue! Zero stars! view less
I have been living with no AC in the middle of summer for over a week! These people are idiots and didn't even care to fix the problem. They finally got sent the request in which I gave them a week ago. Do NOT take this warranty company. They only leave you depressed and sweaty! I don't leave reviews ever! But you should know to not go near this company that doesn't care about you and helping
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# 115639
Romeoville - IL 08-25-2017
laura Jacobs Romeoville IL
Posted On 08/25/17
Review No. 115245
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
if I could give this company ZERO stars I would! They are completely unprofessional and completely stink at customer service. I purchased a home in June 2017. My Realtor ( who is a complete moron too and is VERY close to me filing against his E&O over this) said at closing he ordered the home warranty that the seller paid for. 2 weeks after closing, my ice maker on my fridge acts up. I call the number on the pamphlet my agent gave me. Fidelity, who i am told bought out the company my agent ordered the policy through- has no idea who I am or who my agent is. No record of a warranty being ordered. My realtor "never ordered anything" ( basically saying my realtor was lying) I am obviously annoyed by this. I am told this "will be looked in to" since someone has the $600 check. Fast forward through MULTIPLE calls and no call backs, I find that the check came back to the title company. The Title company contacted them and received the wrong address to re-send the check. Then it became " we have no idea what that address is" sure enough, it is an address registered to the previous home warranty company that supposedly no longer exists. My title co. stops the check and sends AGAIN to what is to be the correct address. It is overnighted. I am out of town for a week and call today to follow up. They took over a week to open the overnighted envelope and order the warranty. Now the sales person tells me after explaining my headaches and what I went through the past month & 1/2 says " are you having an issue is that why you are calling"? and proceeds to ask questions. Then she drops a bomb and says "well since we are past the 30 days mark, we have to put your account on hold for 30 days for any claims" completely frustrated that I will have to wait another month to get this fixed, she proceeds to tell me that " oh and the complaint you have now will not be covered since you said this happened right after closing and the policy was not active until yesterday" What!!??? after talking with a very rude supervisor who let me explain all over again, proceeded to be very loud with me over the phone and actually had the nerve to raise her voice at me! We finally ended with " send my money back to the title company & I will order a policy through someone else" and " you will be getting Sh...tty reviews from me because this was not fair and you are a bunch of systers" view less
if I could give this company ZERO stars I would! They are completely unprofessional and completely stink at customer service. I purchased a home in June 2017. My Realtor ( who is a complete moron too and is VERY close to me filing against his E&O over this) said at closing he ordered the home warranty that the seller paid for. 2 weeks after closing, my ice maker on my fridge acts up. I call
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# 115245
Los Angeles - CA 08-11-2017
Matt West Los Angeles CA
Posted On 08/11/17
Review No. 114268
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Fidelity is awful. I have now been on hold for an hour and once I did speak to Angelo from Authorizations, he was terribly rude. It seemed like the last thing he wanted to do was be on the phone doing his job. I had to wait three weeks for someone to tell me that there was no shower head available for my shower. Slowest service ever.
# 114268
Phoenix Area - AZ 08-06-2017
Rob S Phoenix Area AZ
Posted On 08/06/17
Review No. 113938
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've never had a better warranty experience with any product! My home warranty was provided when I purchased my home. I will definitely be renewing my warranty for years to come. I had an AC issue and I have an infant in my home. The repair company was there within the hour and repairs were completed within an hour of that. My home is cool, my baby is safe and my family is happen.
# 113938
Los Angeles - CA 08-04-2017
David Owens Los Angeles CA
Posted On 08/04/17
Review No. 113858
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I wish I could give them 0 stars! This company moves like snails and has terrible customer service. Every time I call, I hold for about an hour and then speak to someone who really doesn't seem to care, like Michelle from authorizations, that my AC has STILL not been fixed in 90 degree weather. This has been a waste of time and money.
# 113858
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