Save Big On The Appliance Repair Costs
SilverBack Home Warranty Review 2024
Established in 2018, SilverBack Home Warranty has been one of the notable names. This Silverback Home Warranty Review dives deep into the company's plans, coverage, claim process, and customer experiences to help you discover if Silverback lives up to its name.
Submit Your Details & Get A Quote Now!
Save Big On The Appliance Repair Costs add this
Plans costs
$33-$50
Service fee
$75, $100, $125
5 Years in
Business
30 Days Waiting
Periods
states
Headquartered in Utah, Silverback Home Warranty has grown nationwide, impressing customers with its home protection plans. They offer three tiers: Blackback (basic appliances), Silverback (expanded coverage), and King Kong (comprehensive).
This review, resulting from analyzing contract documents, website content, and user reviews, helps homeowners understand:
- Plan details and coverage
- Claim process and customer service
- Silverback Home Warranty reviews from customers taking their services
Why SilverBack Home Warranty?
SilverBack Home Warranty offers 6 rekey services at discounted prices
SBHW offers coverage irrespective of the appliances and systems’ age
SilverBack Warranty offers customizable plans
The company has 24/7 emergency claim service
HomeWarrantyReviews.com
4.2/5 (2)
Trustpilot
3.33/5 (18)
4.3/5 (246)
Pros & cons
Pros
- Proper Coverage Options
- Flexible deductible options
Cons
- No Online Chat Support
Enquire For Cost-effective home warranty plans
Protect Your Home Appliances And Systems Starting As Low As $1.5/Day
Plans & Coverage Of SilverBack Home Warranty
The SilverBack Warranty provides three plans to its customers: the BlackBack Plan, the SilverBack Plan, and the King Kong Plan. However, there is even an à la carte section where the homeowners can choose customized items and pay accordingly, which many home warranty companies do not offer.
- BlackBack Plan: Provides coverage for vital home systems
- SilverBack Plan: Covers all the items in BlackBack along with window a/c units, registers, and coolant.
- King Kong Plan: Covers a combination of both plans and additional household items such as ceiling fans, exhaust fans, and smoke detectors.
Here is a detailed list of the coverage offered by the company:
|
Items |
BlackBack |
SilverBack |
King Kong |
| Re-Key Service | ✓ | ✓ | ✓ |
| Pre-Season Tune-Up A/C & Heating | ✓ | ✓ | ✓ |
| One A/C Unit | ✓ | ✓ | ✓ |
| One Heating Unit | ✓ | ✓ | ✓ |
| Heat Pump | ✓ | ✓ | ✓ |
| Evaporative Cooler | ✓ | ✓ | ✓ |
| Drain Line Stoppages | ✓ | ✓ | ✓ |
| Plumbing Pipe Leaks | ✓ | ✓ | ✓ |
| Toilets | ✓ | ✓ | ✓ |
| Water Heater | ✓ | ✓ | ✓ |
| Tankless Water Heater | ✓ | ✓ | ✓ |
| Garbage Disposal | ✓ | ✓ | ✓ |
| Electrical System | ✓ | ✓ | ✓ |
| Panels & Subpanels | ✓ | ✓ | ✓ |
| Junction Boxes | ✓ | ✓ | ✓ |
| Circuit Breakers | ✓ | ✓ | ✓ |
| Electrical System | ✓ | ✓ | ✓ |
| Panels & Subpanels | ✓ | ✓ | ✓ |
| Junction Boxes | ✓ | ✓ | ✓ |
| Circuit Breakers | ✓ | ✓ | ✓ |
| Trash Compactor | ✓ | ✓ | ✓ |
| Garage Door System | ✓ | ✓ | ✓ |
| Built-In Microwave Oven | ✓ | ✓ | ✓ |
| Dishwasher | ✓ | ✓ | ✓ |
| Oven/ Range / Cooktop | ✓ | ✓ | ✓ |
| Smoke Detectors | ✓ | ✓ | ✓ |
| Pressure Regulator Assembly | ✓ | ✓ | |
| Window A/C Units | ✓ | ✓ | |
| Haul Away/Disposal | ✓ | ✓ | |
| Registers | ✓ | ✓ | |
| Coolant Recapture/ Recovery/ Recharge | ✓ | ✓ | |
| Showerheads, Arms & Faucets | ✓ | ✓ | |
| Shower Diverter Valves | ✓ | ✓ | |
| Angle Stops & Gas Valves | ✓ | ✓ | |
| Interior Hose Bibs | ✓ | ||
| External Hose Bibs | ✓ | ||
| Water Heater Expansion Tank | ✓ | ||
| Ceiling Fans | ✓ | ||
| Exhaust Fans | ✓ | ||
| Refrigerator (Per Unit) | ✓ | ||
| Washer/Dryer | ✓ | ||
| Prepaid Service Call Fee ($60 Value) | ✓ | ||
| No-Fault Coverage | ✓ |
Optional Coverage
Here’s the optional coverage offered by the home warranty company at an extra price:
|
Items |
Cost |
|
Refrigerator (Per Unit) |
$65 |
|
Washer/Dryer |
$120 |
|
Prepaid Service Call Fee ($60 Value) |
$50 |
|
Stand Alone Freezer |
$65 |
|
Water Softener |
$85 |
|
Additional Water Heater |
$85 |
|
2nd Kitchen (Per Unit) |
$100 |
|
Basement Apartment/ Mother-In-Law Suite |
$240 |
|
Central Vacuum |
$65 |
|
Septic System And Pumping |
$150 |
|
Booster Pump/Sump Pump |
$115 |
|
Additional Sq Ft |
$85 |
|
No-Fault Coverage |
$85 |
|
Water/ Gas / Sewage Line Coverage |
$220 |
|
AC Protection |
$185 |
Coverage Limitations & Exclusions
SilverBack Home Warranty has a limit of up to $1200, less than the market standards. However, the company has no age restrictions on appliances and covered systems.
Read our blog on Home Warranty Coverage to learn more about what a home warranty covers.
SilverBack Home Warranty Cost
The Blackback Plan is priced at $400, the Silverback Plan at $500, and the King Kong Plan at $600 annually.
SilverBack Home Warranty offers its clients the option to choose their service call fee. The deductible options are $60, $75, $100, and $125 per service visit.
|
Plan |
Cost (per annum) |
|
BlackBack Plan |
$400 |
|
SilverBack Plan |
$500 |
|
King Kong Plan |
$600 |
The basic plan cost is higher than that of other competitors since it doesn’t cover the major appliances and systems, including ceiling fans and refrigerators. However, homeowners can take advantage of the customized options plans provided by the company.
Note: This pricing is for homes going through a real estate purchase.
Review Of Plans, Coverage & Customer Service Of SilverBack Home Warranty
SilverBack is a new home warranty company trying to mark its presence in the market. However, it has received an average rating of 3.3/5 on BBB, which shows the company has opportunities to improve its services.
Review Of SilverBack Home Warranty Plans & Coverage
- SilverBack Home Warranty’s plans are among the most comprehensive in the market with the most basic plan covering 26 items and the combo plan covering over 40 items.
- The limitation of SilverBack Home Warranty’s coverage is $1,200 per annum, which is considerably lesser compared to the market standards.
- The company doesn’t offer monthly payment options for customers, as they offer just annual payment options.
Review Of SilverBack Home Warranty’s Customer Services
- Most issues underline the complaints related to claim denials and problems in reaching the customer representative team.
- Recent reviews are from happy customers who particularly appreciated the à la carte option offered by the company.
- The rating of 3.3 out of 5 on BBB and 4.2 out of 5 on Google reviews show that the customer services of SilverBack Home Warranty is commendable in general.
So, we recommend interested homeowners get a quote and read the sample contract before deciding.
SilverBack Home Warranty’s Claim Filing Procedure: Phone Number, Web Portal, & Online Form
- Call SilverBack Home Warranty’s phone number, 833-750-6400.
- You can also submit the claim on their website’s claims portal.
- Customers can file claims 24/7 on their online portal and through phone call.
- SilverBack Home Warranty will assign an independent service technician to come over and check your home system/appliance.
- You’ll be asked to pay the service call fee. After this, the technician will check whether the repair/replacement is covered under the plan and proceed accordingly.
Conclusion
This SilverBack Home Warranty review covers the company’s plan, trustworthiness, coverage limits, and customer feedback. We have considered everything from the premiums, deductibles, and exclusions.
The company is new to the market but has been able to expand its services throughout the country, and homeowners are happy with the company’s quality and speed. However, we recommend the homeowners take a quote from the company and read its sample contract carefully to understand the terms and conditions.
Quick Details About The Company
Here are some of the details related to the SilverBack Home Warranty:
| Founder |
Jason Cook |
| Year Of Establishment |
2018 |
| CEO |
Jason Cook |
| Address |
333 E Main St, Lehi, UT 84043, USA |
| Type Of Company |
Private |
Why Should You Trust Us?
- All information provided in this review originates directly from SilverBack Home Warranty's official page and their sample contract.
- We meticulously evaluated SilverBack Home Warranty's service agreement to streamline and enhance their descriptions.
- Our analysis included reviewing over 290 customer reviews from various platforms to grasp customers' perspectives and concerns.
- This comprehensive review reflects 27 hours of in-depth research devoted to understanding every facet of the company.
Frequently Asked Questions (FAQs)
How Long Does The SilverBack Home Warranty Last?
A.
SilverBack Home Warranty lasts 12 months at a time, for which you must pay a low service fee on covered systems and appliances. After this period, you can extend or cancel your home warranty plan.
Where Is SilverBack's Headquarters Located?
A.
SilverBack’s headquarters is located in Eagle Mountain, Utah.
Does Silverback Home Warranty Cover Pre-Existing Conditions?
A.
SilverBack Home Warranty covers pre-existing conditions on new and old appliances. However, they are not covered for homes not going through a real estate purchase.
What is the BBB Rating Of SilverBack Home Warranty?
A.
The Better Business Bureau does not yet accredit the SilverBack Home Warranty.
Is SilverBack Home Warranty Worth It?
A.
SilverBack Home Warranty is worth it, as they provide six rekey services at discounted prices, customizable plans, and 24/7 emergency claim service.
However, one thing you shouldn’t miss here is reading the terms and conditions of the company to check the exclusions and inclusions.
You May Also Be Interested In
Based on 918 Reviews Premium$43 - $79
Service Fee$75
Limit$3K/item
|
Based on 43 Reviews Premium$45 - $60
Service Fee$70
Limit$15K
|
Based on 4,579 Reviews Premium$44 - $47
Service Fee$60 - $75
Limit$3K/Item
|
Customer Reviews On SilverBack Home Warranty
Check out what existing customers are saying about SilverBack Home Warranty.
Home Warranty Blogs
As a homeowner, you know the joy of your space and the responsibility ...
Ever feel like your AC is auditioning for a percussion band with its l ...
The garbage disposal, a modern marvel of kitchen convenience, can quic ...