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Nations Home Warranty

Home Warranty Plan Details and Reviews for Nations Home Warranty

Nations Home Warranty

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888-351-0908

Rating Timeline
Customer Service 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
Service Timeliness 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating1.9 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
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P O Box 59009 Dallas Texas 75229
888-351-0908 $410 - $535
Premium $410 - $535
Deductible $60
Effective 30 days from enrollment
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 22
Total Reviews 53
Complaint Resolution No
BBB Rating B+
Executive Profiles Sharon Harrison - , President and CEO -
No. of Employees 0-10
Headquarters Dallas, Texas
Address P O Box 59009 Dallas Texas 75229
Alias NA

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Protect Your Appliances Now

Call Now for a Quote
888-351-0908

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-

Incorporated as Nations Residential Services in Texas, Nations Home Warranty (NHW) began its operations in 1996. The company is headquartered in Dallas. During it’s initial days, the company has provided services to Dallas/ Ft. Worth area, offering concierge service to each homeowner.

The company claims that they have one of the best customer service facilities and that their plans are designed to help a homeowner run the house smoothly. A major portion of the employees are Dallas residents, this attributes a “neighborly” feel to the company, claims the staff.Incorporated as Nations Residential Services in Texas, Nations Home Warranty (NHW) began its operations in 1996. The company is headquartered in Dallas. During it’s initial days, the company has provided services to Dallas/ Ft. Worth area, offering concierge service to each homeowner.

The company claims that they have one of the best customer service facilities and that their plans are designed to help a homeowner run the house smoothly. A major portion of the employees are Dallas residents, this attributes a “neighborly” feel to the company, claims the staff.

Nations Home Warranty has a live customer service facility that is active 24/7 and staffed by professionals who are experienced in handling claims. The company also maintains a large network of independent contractors.

For online services, customers can visit the company’s official website. Details about the various plans and their pricing can be obtained online. New customers can also purchase plans and become members by submitting a form online. Existing customers can manage their accounts and even renew the plans to continue enjoying their services.

Nations home warranty offers a set of comprehensive and tailor made plans to both homeowners and real estate agents. Depending on whether the residence is a condo/ house, plans and premiums vary. For homeowners, the following options are available

  • Basic Package - $425
  • Upgrade Package - Preferred Plan - $480, Ultimate Plan - $585

The Basic Package offers minimum, but reasonably good coverage and includes almost all major systems and appliances in the home. Upgrade Packages enhance the coverage already provided by a basic plan. Additional items like termite control, lawn sprinkler system, garage door opener etc can be added as per the customer’s wish.

For real estate agents, the plans are similar but the pricing changes moderately.
  • Basic Package - $435
  • Upgrade Package - Preferred Plan - $490, Ultimate Plan - $595

Reviews & Ratings

Coppell - TX 07-04-2018
RYAN TROTTER Coppell TX
Posted On 07/04/18
Review No. 128863
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Beware of this company. Don't be fooled the reason it's so cheap for one year is a reason. Customer service is poor and very un patient. They dont cover much for your house so it's a waste of money. Save your time and dont sign up. Frank the operations manager is a hot headed guy that will find any way not to cover damages. They hire poor technicians also.
# 128863
Fort Worth - TX 05-22-2018
Mad N Keller Fort Worth TX
Posted On 05/22/18
Review No. 126718
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
five stars ! yes five stars !

five stars for deceit and deception , false and misleading advertisement , for there ability to continue to remain in business , for there dishonest practice
if you want to throw five hundred dollars in the dumpster, please call billy or one of his reps 214/522-6464
or . if you want to help keep other people from this pitfall . here is how to file a complaint with the agency that regulates the license : trec.texas.gov/public/ho… view less
five stars ! yes five stars !

five stars for deceit and deception , false and misleading advertisement , for there ability to continue to remain in business , for there dishonest practice
if you want to throw five hundred dollars in the dumpster, please call billy or one of his reps 214/522-6464
or . if you want to help keep other people from this pitfall .
... view more
# 126718
Coppell - TX 01-19-2018
Tim Malone Coppell TX
Posted On 01/19/18
Review No. 121860
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've used Nations for years - at least 15 on my current home and 18 on my rental home. Nations is the best of the bunch. I had American Home Shield for my house for 1 year because it was paid for in the closing by seller. They sucked. I immediately changed to Nations when the time period ended. These coverages are an insurance policy at the same time they hold home owners accountable to maintaining their properties. I highly recommend Nation to anyone and everyone I come across. It's never a perfect process but it is well worth the investment. I just placed a claim an hour ago. view less
I've used Nations for years - at least 15 on my current home and 18 on my rental home. Nations is the best of the bunch. I had American Home Shield for my house for 1 year because it was paid for in the closing by seller. They sucked. I immediately changed to Nations when the time period ended. These coverages are an insurance policy at the same time they hold home owners accountable to
... view more
# 121860
Crowley - TX 01-13-2018
Brooke Taylor Crowley TX
Posted On 01/13/18
Review No. 121540
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is completely worthless! i wish i had only read the reivews before using this company. their contractors were called to my daughters home on a furnace check and basicly told her her unit was no good and took pics of "rust" in the furnace. she was told she would get a credit bc she had the warranty to be used to purchase a new one. They are totally in bed with the contractors they have. I called to let them know how unhappy we were with them and they really showed they could care less. view less
This company is completely worthless! i wish i had only read the reivews before using this company. their contractors were called to my daughters home on a furnace check and basicly told her her unit was no good and took pics of "rust" in the furnace. she was told she would get a credit bc she had the warranty to be used to purchase a new one. They are totally in bed with the contractors they
... view more
# 121540
Burleson - TX 01-13-2018
Amy Brewer Burleson TX
Posted On 01/13/18
Review No. 121539
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company scammed me into buying a new unit because supposedly it was not working correctly due to lack of maintenance. System seemed to be heating fine beforehand. I had just purchased the house less than a month before and only wanted a furnace check up. After it was all said and done I had been approved for credit and had purchased a new unit inside and out.!!!! Felt I was totally taken advantage of and now I am stuck with an extra bill for 5 years. Very frustrating when I call Nations and they don't care that their customer feels taken advantage of. view less
This company scammed me into buying a new unit because supposedly it was not working correctly due to lack of maintenance. System seemed to be heating fine beforehand. I had just purchased the house less than a month before and only wanted a furnace check up. After it was all said and done I had been approved for credit and had purchased a new unit inside and out.!!!! Felt I was totally
... view more
# 121539
Little Elm - TX 01-12-2018
Satish K Little Elm TX
Posted On 01/12/18
Review No. 121512
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The most horrible home warranty company i ever worked with. Hopeless customer service and their operations team are a bunch of lier. They make false statement just to get your ticket closed. I had them to arrange an appliances company to come home to work on our dryer They did not fix my problem, they took $65 co-pay and then blamed it on us as the cause of the problem and got the ticket closed by mentioning false statements. NEVER TRUST THESE PEOPLE AND NEVER GIVE THEM YOUR BUSINESS. I am a realtor and understand the true meaning of customer service which really means nothing to NATIONS. view less
The most horrible home warranty company i ever worked with. Hopeless customer service and their operations team are a bunch of lier. They make false statement just to get your ticket closed. I had them to arrange an appliances company to come home to work on our dryer They did not fix my problem, they took $65 co-pay and then blamed it on us as the cause of the problem and got the ticket
... view more
# 121512
Frisco - TX 01-12-2018
Satish K Frisco TX
Posted On 01/12/18
Review No. 121511
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The most horrible home warranty company i ever worked with. Hopeless customer service and their operations team are a bunch of lier. They make false statement just to get your ticket closed. I had them to arrange an appliances company to come home to work on our dryer They did not fix my problem, they took $65 co-pay and then blamed it on us as the cause of the problem and got the ticket closed by mentioning false statements. NEVER TRUST THESE PEOPLE AND NEVER GIVE THEM YOUR BUSINESS. I am a realtor and understand the true meaning of customer service which really means nothing to NATIONS. view less
The most horrible home warranty company i ever worked with. Hopeless customer service and their operations team are a bunch of lier. They make false statement just to get your ticket closed. I had them to arrange an appliances company to come home to work on our dryer They did not fix my problem, they took $65 co-pay and then blamed it on us as the cause of the problem and got the ticket
... view more
# 121511
Dallas - TX 11-27-2017
Yvonne Dallas TX
Posted On 11/27/17
Review No. 118873
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They give you a 5 hour window for a service man to show up. Seriously? Extremely limited coverage. Complete waste of money
# 118873
Sanger - TX 11-14-2017
Rick Ramsey Sanger TX
Posted On 11/14/17
Review No. 118454
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Terrible in every way. I think they only use contractors who can't get customers any other way. They always have an excuse why you aren't covered.+
# 118454
Frisco - TX 11-14-2017
Rick Ramsey Frisco TX
Posted On 11/14/17
Review No. 118452
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worse than worthless. they wanted me to pay $739 my portion to replace a hot water heater with a second rate product. I got the top-of-the-line water heater for $325 and removed the old one and installed the new one in 40 minutes total.
# 118452
dallas - TX 10-30-2017
laine dallas TX
Posted On 10/30/17
Review No. 117944
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Had nearly 10 AC visits a bill for nearly 3k and my AC still not working properly... i have to wait until the unit completely fails for them to work on and even then... i doubt they will replace it.
# 117944
Allen - TX 09-07-2017
KPF Allen TX
Posted On 09/07/17
Review No. 115811
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I have had their warranty service for one year, and actually renewed for the coming year. I give them 3 stars, because it depends on what they are servicing, as to the response time and efficiency. I had had several problems with my AC unit. The first time, I had to call the owner direct and push her to get some results (105 degrees and the unit wouldn't cool). Since then, response time on the AC's has been good and I am willing to give them 3 stars. The AC vendor, Element Mechanical, is good, timely and the copay saves me a lot of money. I even had one unit go bad this year and it was replaced and back on line within 4-5 days.

Refrigerator service is another story. Two times, I have had problems with my 9 year old Sub-Zero, and it has taken FOREVER to get it fixed. Thank heavens, we have a second frig in the garage. The current problem is a simple fix, but has now dragged on for over two weeks, "waiting" on a simple valve for the water dispenser. The vendor, BHB Appliance, claims that Nations has to order the part, but there is a distributor in Dallas, so why the delay? The BHB man came out 5 days after turning in the notice. Then a few days later the valve on the ice maker seems to have failed. Coincidence? - I don't know, but I have out of town guests coming in a week, but no have ice or water. I have called someone who will have things fixed in 2 days. So right now, I only give them 2 stars... view less
I have had their warranty service for one year, and actually renewed for the coming year. I give them 3 stars, because it depends on what they are servicing, as to the response time and efficiency. I had had several problems with my AC unit. The first time, I had to call the owner direct and push her to get some results (105 degrees and the unit wouldn't cool). Since then, response time on the
... view more
# 115811
Dallas - TX 09-06-2017
Jordan Dallas TX
Posted On 09/06/17
Review No. 115740
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Do not use them! They offer a complimentary lock change but when you can't even get your key in to use the new lock-they want to charge you to come back out and fix it! I can't ever use my front door to take my baby in walks. Like any normal person, I thought I would see if maybe it needed time to loosen up, so I waited to call to save Nations money. I am sorry I have a baby at home that consumes my time. This is ridiculous to charge me for something their service provider did incorrectly. Please don't use them. view less
Do not use them! They offer a complimentary lock change but when you can't even get your key in to use the new lock-they want to charge you to come back out and fix it! I can't ever use my front door to take my baby in walks. Like any normal person, I thought I would see if maybe it needed time to loosen up, so I waited to call to save Nations money. I am sorry I have a baby at home that
... view more
# 115740
Plano - TX 08-29-2017
Scott Smith Plano TX
Posted On 08/29/17
Review No. 115547
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Called them because my ice machine in my freezer quit working. Their vendor, BHB Appliance Services changed some sort of chip. They told me to give it a few hours to start working. It never worked. After numerous attempts to correct the situation through Nations Home Warranty, it never got fixed. During this process, on more than 5 occasions, Either Nations or their vendor, They didn't return calls to set appointments, or missed appointments. This went on for about a month. All the while having to go to the store to buy bags of ice. Nations refused to send another vendor. So I'll be hiring someone else to do the work, sending Nations the invoice and a demand to pay letter. How can a home warranty company have such bad vendors, and still say in business? By the look of all the bad reviews on here, it seems likely they will be out of business soon. I'll be doing all I can to help that happen with social media reviews, and word of mouth... especially to my family members who are realtors in the DFW market. view less
Called them because my ice machine in my freezer quit working. Their vendor, BHB Appliance Services changed some sort of chip. They told me to give it a few hours to start working. It never worked. After numerous attempts to correct the situation through Nations Home Warranty, it never got fixed. During this process, on more than 5 occasions, Either Nations or their vendor, They didn't return
... view more
# 115547
Dallas - TX 05-09-2017
R Dallas TX
Posted On 05/09/17
Review No. 110032
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Save your money and time...plumbers would only unclog outside washer drain when clogged drain was inside of home, they said it was not included and did not know how to unclog inside drains. Called in to question this service but no call back in months.....stay away...
# 110032
Fort Worth - TX 12-21-2016
J Foster Fort Worth TX
Posted On 12/21/16
Review No. 107733
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Absolutely the most unethical business I've ever dealt with. Cannot find any positive reviews online except the testimonial page of their website. BUYER BEWARE Frank and Holly are horribly rude CS reps. Frank is verbally aggressive with female clients that stand up to his passive/aggressive tactics.....find another company. Don't get burned like we did.
# 107733
Frisco - TX 11-02-2016
SB Frisco TX
Posted On 11/02/16
Review No. 106840
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This is a SCAM. Used them for 3 years for my rental properties and Nothing was covered with the exception of rekeying service with a $60 copay. In all other cases some clause or reason how it is not covered or the contractor wanted more money than the copay. In my experience going without home warranty and using some other service providers is working out cheaper. I asked them to cancel my month to month warranty and sent in writing by email, but haven't gotten any response on my cancellation notice. view less
This is a SCAM. Used them for 3 years for my rental properties and Nothing was covered with the exception of rekeying service with a $60 copay. In all other cases some clause or reason how it is not covered or the contractor wanted more money than the copay. In my experience going without home warranty and using some other service providers is working out cheaper. I asked them to cancel my
... view more
# 106840
Irving - TX 08-22-2016
Sharib Irving TX
Posted On 08/22/16
Review No. 105211
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The company will not honor any claim that requires cost more than $100. They refused bot the claims for AC as they needed some $600 repair. This is simply a SCAM. RUN ASAP from this company.
 Rate this review: Add rating  Subtract rating  
# 105211
Plano - TX 08-12-2016
R.P Plano TX
Posted On 08/12/16
Review No. 104828
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
3 reviews
1.0 star rating 8/12/2016
I wish they have negative star , cause Nations deserve it worst home warranty ever!! My kids single handle faucet the fell off while my daughter is brushing her teeth, i explained the problem to the representative so they sent Scout Plumbing , turns out that it is not covered AGAIN . They said it's not normal wear and tear and that it broke. There goes another $60 down the drain . view less
3 reviews
1.0 star rating 8/12/2016
I wish they have negative star , cause Nations deserve it worst home warranty ever!! My kids single handle faucet the fell off while my daughter is brushing her teeth, i explained the problem to the representative so they sent Scout Plumbing , turns out that it is not covered AGAIN . They said it's not normal wear and tear and that it broke.
... view more
# 104828
Dallas - TX 06-28-2016
David Terrell Dallas TX
Posted On 06/28/16
Review No. 102703
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Just a worthless company. A line busted on the a/c in the atic and almost nothing was covered by them. What is the point of these companies. I have six rental properties and they all do this. Nations seems worse than most though.
 Rate this review: Add rating  Subtract rating  
# 102703
Mansfield - TX 04-28-2016
Jess N Mansfield TX
Posted On 04/28/16
Review No. 100242
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
As they boast customer service, I would have to say I had the opposite experience with them.
I called for an A/C fix on Thursday at noon. And they said they would send someone out on Monday!! That is 5 days from the call time.
As I politely asked to see if they would call a different contractor to get this done earlier, and they were quite adamant and on the point of rude when they specifically said this was all within their stated policy.
Although, I understand they were in their stated time limits, I felt they could have tried to do a bit more. Such as call a different contractor to see if they COULD get it done sooner.

I have Choice Home Warranty for my other rental properties and should have stuck with them. I tried to support local companies, but NOT if they dont have 24 hour service, such as Choice. Its an easy choice to switch. And they were less expensive yearly!

Nation's customer service was absolutely less than their boasted "great customer service". Will not be renewing! view less
As they boast customer service, I would have to say I had the opposite experience with them.
I called for an A/C fix on Thursday at noon. And they said they would send someone out on Monday!! That is 5 days from the call time.
As I politely asked to see if they would call a different contractor to get this done earlier, and they were quite adamant and on the point of rude when
... view more
 Rate this review: Add rating  Subtract rating  
# 100242
Richardson - TX 01-06-2016
Lois Ferrara Richardson TX
Posted On 01/06/16
Review No. 96250
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Called for HVAC repairs. Contractor came out twice. Wasn't able to get a replacement part due to the age of the equipment. Heat failed twice in a week during the November freezing weather. Went without heat two weekends (used borrowed electric radiators and wore coats). Nations will only pay a reasonable amount to the customer for the part that can't be replaced. So, you might get a small check, but your equipment is still broken. We ended up just buying an entire new HVAC system as with winter temps, we could not risk being without heat. I tried to cancel the contract for a refund now that we have a totally new system, but they won't refund. So, they keep the money and don't have to make repairs. I suspect most of these home warranties work this way. I won't ever buy one again. view less
Called for HVAC repairs. Contractor came out twice. Wasn't able to get a replacement part due to the age of the equipment. Heat failed twice in a week during the November freezing weather. Went without heat two weekends (used borrowed electric radiators and wore coats). Nations will only pay a reasonable amount to the customer for the part that can't be replaced. So, you might get a small
... view more
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# 96250
Arlington - TX 10-23-2015
Sal Alvarez Arlington TX
Posted On 10/23/15
Review No. 93306
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company has gone from bad to worst, as they now just tend to deal and contract very poor companies that provide services for their customers, I purchased my current home in early February, home came with appliances, including the refrigerator which as of just a few days starting to defrost and water started going everywhere out of it, called Nations, and they sent out a techinician, situation evaluated and of course Nations found a way to get out of repairing as they claim that due to pre-existing poor lack of maintenance that this appliance seized to work, and according to the Operations Manager, Frank Latko, which of course had to be someone of poor lack customer service, stated that I was in the oblication when I bought the home to have checked the appliances and per his words "should have checked in the internet what I needed to do to maintain the current applicances", bottom line, this company nowadays lacking character managed to get out of repairing our home appliance and now end up with a broken device, this is in a nutshell from all the diffenrent stories that I received the previous day after long conversations with their customer service skills, if you are in the market for a home warranty company, would not recommend at all this company anymore!! view less
This company has gone from bad to worst, as they now just tend to deal and contract very poor companies that provide services for their customers, I purchased my current home in early February, home came with appliances, including the refrigerator which as of just a few days starting to defrost and water started going everywhere out of it, called Nations, and they sent out a techinician,
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# 93306
Frisco - TX 06-03-2015
R. Wilson Frisco TX
Posted On 06/03/15
Review No. 87841
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Called on June 1 to ask about termination of contract procedure as house sold and we are moving out of town. Was told to send an email stating last date service was wanted. Asked about refund of premium already withdrawn for the month and was told to include request in email.

Sent email stating that June 2 would be last day we wanted coverage and asked for refund of remaining fee.

Received prompt return email stating coverage terminated as requested, no mention of refund.

Called today, got a different customer service rep who said that no refunds were given unless you gave them a 5-day notice of intent to terminate. Now had the first rep told me that, when I specifically asked the procedure for refund, I could have extended the coverage 4 days, even though house is empty and sold, but would have received refund of balance.

Was told that contract states this policy. However, my call and question did not ask what was in contract, I called to ask what to do to cancel and receive a refund, a question that clearly was handled to the benefit of the company and not the consumer.

After reading the previous reviews, it appears that Nations' quality of service, as well as customer care, has deteriorated dramatically in the years we have used them. Absolutely do not recommend them any more. Buyer Beware!! view less
Called on June 1 to ask about termination of contract procedure as house sold and we are moving out of town. Was told to send an email stating last date service was wanted. Asked about refund of premium already withdrawn for the month and was told to include request in email.

Sent email stating that June 2 would be last day we wanted coverage and asked for refund of remaining
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# 87841
Garland - TX 05-30-2015
Murad Garland TX
Posted On 05/30/15
Review No. 87723
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have used Nations for about 5 years for my three rental homes and I am about to cancel my service with them. They always find ways not to fix the issue by pointing out different exclusions. The service reps are not very knowledgeable and they always give contradicting explanations.
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# 87723
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