Top Rated Home Warranty Companies in El-paso, texas

Review: The attendant that came out to the house was very knowledgeable and was able to get straight to the point. I had a new sink the very next week with no additional cost.

Review: My last contact with AHS did not involve a contractor. I called to get information about information displayed on the website. I am in the process on trying to find a general contractor. I was hoping AHS could recommend local contractors. The representative did inform me that the contractors shown on the website were not for recommended hire. I was left dissatisfied: not with AHS, just with this situation overall. AHS has provided reliable and reputable support probably to the point that when I need assistance outside of their purview I am not as comfortable or quickly seeking it. It's a shame since this is a market that is virtually untapped.

Review: I have contacted AHS twice for 2 seperate services. All was well.

Review: This company is good about servicing small inexpensive breakdowns, but buyer beware! Anything that is considered an expensive fix, they will use reasons to not do the work. Their company has sent out yearly technicians to service our ac's. Now that we have a big expense with freon and a leak the AC contractor they sent came up with the reason that we had expensive electrical problems. After 16 years we have had multiple techs, including the ones their company has sent) to fix small problems and leaks--and yet no one has ever mentioned any electrical problem. They are relying on the opinion of a AC guy who is not licensed as a electrician to decide the problem. We feel this company is just looking for a way to get out of this. We also had to call them and argue with them (useless) since no one has the courtesy to call us while we suffer in the heat. Waste of time and a waste of money!

Review: I couldn’t have been happier with my experience. This was my first time using AHS and it was super easy. I got a call the next day from the plumber and they were out in no time to fix me up. The plumber even worked on his day off to get my hot water working. Thanks AHS!

Review: Our AC unit was going out and we called American Home Shield three different occasions, the first time we call no one showed up, the second time they charged me a service fee of 55.00 to my credit card and told me someone from the the AC company will be contacting me within 24 hrs, no one never contacted me or showed up. The customer service rep for American Home Shield did not want to refund me the service fee until I threaten to cancel my contract which I should have did at that time because I have had bad experiences every since. The third time was same complaint with AC they rather patch my AC unit up instead of replacing according to the contract. Please Do Not Use This Company....

Review: We recently had an issue with our plumbing. American Home Shield sent a contractor out immediately to resolve the issue. The contractor showed up on time and was very professional. We will definitely stay with this company for all of our home repairs!

Review: That I have been very fortunate to have my home warranty as I have had several different systems that needed attention/replacement and that my contract has more than paid for itself with all the work that I have had done.

Review: Seriously a huge money waste and time kill , takes forever to get through and schedule repairs . Repair men show up at unscheduled time , cannot fix anything and want their 75.00 Dissemble things don\'t put screws back Everything is bent and off, Then Ametican homedheild don\'t cover the trumped up services on repairs , I had a plumber who refused to fix a clog in my jet tub , and an electrician who would not replace a gfi. And air conditioning guy disassemble my panels then throw screws on floor and literally leaving it even more broken . I have never wasted more time and money o. No service service plan , It is a money racket , Do not use Save your money. Local services way cheaper . What\'s the point of paying the premium d the monthly charges and service. Also for nothing !!!O!!! Help !

Review: We discovered a leak under our guest bath. The leak appears to be under the slab. AHS has a limit of $1000 for this repair (because we paid for a premium policy, otherwise it would be $500). They said in this situation they just pay the limit, less the service call fee which they did in a timely manner. So,.. they fulfilled their contract with only a little discussion as to whether or not it was covered. However, most of us purchase insurance with the thought that we are protecting ourselves from very expensive losses like this one (estimated to be $5000-$10,000) or and airconditioner replacement etc,... If I pay several years of premium ($597) and the service call fee ($75), and am limited at a very low loss cap, have I really insured or saved anything. You be the judge. Overall, I was disappointed that they didn't repair my problem, but happy that they contributed towards the solution. Hope that helps.

Review: Overall, I am very pleased with American Home Shield. A couple of times there was a problem with contractor's being notified in a timely manner and another time the contractor did not take my check because he was misinformed as to how the process works. That made for a lengthy time of having my microwave repaired. I always recommend friends and other people to use your service.

Review: The fridge quit and started to thaw out. Contacted AHS for repair on Thurs and got a technician who was not available till next Tues b/c it was Labor Day wknd. Phone AHS for another technician who came on Fri within 2 hours and repaired the fridge with minimum lost of frozen items

Review: We love the way AHS Warranty, response right away on a work request;also, the contractor they select they do a great job, on our specific needs. We are so glad to have this home warranty coverage with AHS, and my family recommends it often to our family and friends, The contractor that has come to our house is very professional in their work and cleanliness is great. Having acguired AHS Warranty contract is the best thing I have done for my home. I had this contract now for 1 year and will continue to participate. The communication with the company and contractors is excellent and timely. Thank you.

Review: Had several issues come up in a couple months time. All were handled in a timely fashion by professional, courteous people. Response was always very fast, and the issues were all resolved quickly and in one visit. .

Review: I have older appliances in my kitchen and from time to time, they show their age. However, whenever I have called AHS for service, they seem to find the perfect repair person for the job. An rarely do they have to come back with an additional part. They always seem to have everything needed for the repair. I really appreciate that .

Review: The process to request service is very easy. The response from the contractor was quick and the problem was corrected the next day for service on one of my air conditioning units.

Review: I have been with this company for quite a few years now and have never had an issue.

Review: The AHS plumber replaced the flapper, fill tube and fill valve in one of my commodes. Service was perfect. The only reason I am not giving it a full 5 stars is because it took longer than expected to schedule and the cost is the deductible, ($100).

Review: Up until my issue with my water heater, I would have given 5 stars for every category. The contractor that was sent out, I believe, did not do his best to fix the issue. So of course, he said he could replace the entire water heater but it would cost $300 more dollars. I was not happy with that.

Review: Last summer, my AC stopped working. American Home Shield repeatedly sent the same incompetent contractor - Denny's AC and Heating - to fix the system, which he never did. The contractor was rude, often late, and twice did not show up. As a consequence, my family of five was left without air conditioning in 100-degree-plus temperatures for two weeks until AHS finally allowed me to choose my own contractor, who was able to repair the problem in one day. This year, my well pump, for which I have bought extra coverage, burned out and needed to be replaced. My husband was in an accident earlier this year and is now a quadriplegic. I tried to call AHS before hiring the contractor, and I was on hold for 45 minutes. Due to the extenuating circumstances in our home and not wanting to risk being without water for several days as we did air conditioning last year, I authorized a local company to repair the pump so we could have water running the same day. AHS will now not cover the claim, even though I have an invoice from the contractor who has offered to speak to AHS, as well as home health care who has also offered to speak with AHS. I asked to speak with a supervisor four days ago, and have yet to receive a return phone call. I do not recommend this company at all.