Top Rated Home Warranty Companies in El-paso, texas

Review: American Home Shield keep an eye on the things that should be automatic. When thing go wrong any covered item in my house, I can depend on American Home Shield to get it fixed. There is no reading reviews on site, consulting Yelp or Angie's list, asking my neighbors, or find out who is the best for the job. AHS takes car of that for me. At the same time, AHS keep my cost down, and cash flow in line. I know I won't be overcharged! Because I pay monthly, my cash flow is spread out and changes painful thousand dollar bills in one $100 charge, and it's fixed.

Review: I do not have the insurance since I am in an apartment, but I needed repair on my dryer. AHS cost was less than the company I bought the appliance from. Engel was my service man. He called and gave me a time he would be here and was on time. He explained what was wrong and repaired it quickly. He was very friendly and professional. I recommend!!

Review: I have been impressed with AHS response time previously. However, I had to cancel a service request with the vendor. This cancelation is not shown on my account. I called this morning and was on hold for 28 minutes with no response. I've now been on hold this evening for 37 minutes and still no response. I'm unable to reschedule the request online and need to speak to someone in customer service.

Review: I got the warranty when I purchased my home in Murchison through the realtor. If I would have had to pay for it, I probably would not have gotten it, but because it was part of the purchase package that we got using the realtor, I agreed to take it for one year. I am not big on "additional" warranties, but I have been well pleased with this one. Since our property was an older property, several things have been wrong with it that all I had to do was contact American Home Shield, give them the $75.00 deductible and forget about it. They would contact a contractor, the contractor would contact us for an appointment, come out and evaluate and repair anything that was wrong with what ever we had called about. If it was not repaired to my satisfaction, all I had to do was contact American Home Shield again and they would take care of everything. We have used our policy 4 times now and have not had any problems. Two times for plumbing problems and two times for appliances. They always come through. I would highly recommend them to anyone making the purchase of an older home.

Review: I am glad to have a home warranty. As a first time home buyer, I have found the warranty plan very helpful with maintenance of HVAC and appliances. So far it’s been a great investment.

Review: I have been with ORHW company since 2002 when we bought our home. Everything has been great with their service other than some useless repair contractors they use. The first bad contractor cost us over $300.00 for a hotel room because of the Texas heat being in the hundreds without cooling. The good contractors apparently stopped using them. I have used them over the years for a.c. and heating repairs of which some contractors they send out are obviously not professionals. My latest issue is the reason for getting on this forum. We had our compressor short out on 1/6/2015. Contacted ORHW on that day and got into an argument with a very rude customer service lady that refused to send out the good repair contractors that I had used with them for years. She wanted to send out a company they had sent many years ago that screwed up big time. It took 2 weeks and three trips for another Co. to come out and figure what all they had messed up. So I finally agreed to allow another co. to come out after talking to a very nice polite lady that explained in detail why the Co. I preferred was no longer on their list. Which had to do with some Ins. paper work at that time. The Co. they sent out the best that I can figure out is only answered with a cell found that is hundreds of miles from my location. I can't even find them on the internet and there is almost 300 of them located where they are. The repair person that was sent out is over an hours drive from my location. I can't find an office building for them anywhere. Bottom line is they delayed ordering a new compressor by one day and that may not have happened if I hadn't called to check. Then the compressor wasn't ordered till I believe on the 1/8/15. I was informed it would take 3 to 5 business days to arrive at contractors location. Now we are talking about no central heat in our home with the temperatures well below freezing outside for roughly 5 to 7 days straight. It is now 1/18/15 which is one day short of 2 Weeks and the heat is still not fixed and not heard from the contractor at all. I can't even get them to answer their phone. Contacted ORHW and found out the contractor is saying the compressor is not there yet. 3 to 5 business days? Who are they trying to kid? Today is at least the 6th day. My wife and I are not spring chickens (aged) plus can't afford to rent somewhere to stay. Sorry service this go around with ORHW. After this experience with ORHW and the fact the are losing good contractors. My wife and I are seriously considering not renewing next year.

Review: Great Company They will help you cut some of the Replacement Cost

Review: This company was a mess. Their repair and waiting time took almost 2 weeks to get it repaired. They don't want to replace the dryer with a new one. Called them many times and they always say the earliest their technician can come is within 48 hours but the technician did not came at all.

Review: American Home Shield works promptly getting a service technician scheduled. The companies have all been professional and do a good job. They are honest as well.

Review: I’ve had 2 AHS warranties and have been very disappointed with both. Very little is actually covered when you put in a claim. Their electrician lied on his report so that my repair wouldn’t be covered. Three additional electricians came to my house and said my repair should’ve been covered. American Home Shield has rude customer service reps who will raise their voice on the phone with you if you disagree with them. I will never purchase another warranty from AHS.

Review: American Home Shield has been awesome when we send in a claim they have someone contact us within 24 to 48 hours. They deduct the $100.00 when the person actually comes to our home to fix whatever is wrong. No worries. Our air conditioner heat pump went out. It took a little longer to get a new one in (Texas heat a lot were breaking down). We paid the $100.00 and a little extra for a top off on freon. The service people they contract with are always very nice and respectful. We have used the service three times now. Plumbing, air conditioner and washing machine.

Review: An evaporator coil needed to be replaced in my AC unit. AHS covered $300 and I was stuck with an additional $1800. Hardly a home warranty, more like an avenue for the subcontractor to make money.

Review: This past visit from AHS was right on. No problem with customer service, the technician was friendly an knowledgeable. He explained what he was doing when repairing. Nice job!

Review: I had a very positive experience with American Home Shield. My a/c went out, and they sent a company to fix it. I was told that the company who originally installed the new fan had to come and rewire it. I called AMS, told them my dilemma, they contacted the original company and the next day, that company came and repaird the fan and my a/c was up and running. The operators at AHS are very nice, patient and helpful. So glad I have this service!

Review: I would like to be able to speak to a real person when I call but as of late that has not happened. I also would like to have questions answered about the company that you recommend or at least have the option to pick another company. I am a little disappointed with AHS right now and the company that came to my house last for repairs.

Review: I did like when take 10 ten days com out fix repair that's bad.

Review: Seller of my house bought me the warranty to begin with and renewed for a few years. When my disposal was leaking, they sent a tech briefly inspect the problem then told my wife that was an installation issue. Told her the AHS doesn't cover and he would replace it for $350.00. Got on the phone with him, he thinks I'm rude and refused to talk to me. AHS refused to do anything. Put it this way, they probably has an excuse for every problem you have.

Review: I bought a Troy-Bilt TB30R riding lawn mower from Lowes, including a Lowes extended 4-yr. warranty. It was delivered October 11, 2017, and broke down with a cracked engine block October 12, 2017. I called the warranty service (877-77 LOWES), and they scheduled a pickup for repair date three weeks later, November 3, 2017. No one showed up to pick up the mower. I called their contact number and it was disconnected. I called Lowes warranty center, they couldn\'t reach the pickup crew by telephone either, and at first offered another pickup three more weeks later. I explained to the customer service representative that my lawn was growing, six weeks to pickup is a long time, and she suggested I have the mower repaired by a local Troy-Bilt service under the manufacturer\'s warranty. Then file for reimbursement via email with Lowes warranty service. She emailed me a claim form (attached) which I filed via email November 15, 2017. All of those documents are attached. Lowes warranty service owes me reimbursement for (see claim form): Delay of repair service beyond two weeks ($50) Pickup service charge for repair ($45) Rental of a backup mower (loss of use) ($34.53). It has been 5 months, many telephone calls, and the claim has not been processed. There is a different excuse each time I call as to why it has been moved to the bottom if the inbox, or has been deactivated. At the conclusion of one of the telephone calls, the customer service representative told me, "Don\'t call us again, we will call you when it is settled." If you look at Lowes feedback on this product, toggle "most relevant" to "lowest to highest rating", you will see a pattern in non-payment/non-processing of extended warramty claims. https://www.lowes.com/pd/Troy-Bilt-TB30R-10-5-HP-Manual-Gear-30-in-Riding-Lawn-Mower-Mulching-Capable/50119601 There are many great reviews which is why I bought it. But if you select the worst reviews, they are all people who have had problems with the product, and have struggled for months with Lowes warranty service to no avail. See attachment for some of these consumer comments on warranty service. It seems they collect the warranty fee ($200), maintain a courteous but powerless customer relations department, but never process claims.

Review: Purchased Warranty when purchasing my home. With the purchase of my home I had a home inspection and a licensed contractor to inspect the Central Air Units and they were in working order and functioning as expected. The electricity could not be scheduled to be turned on for two days after my closing. The day I start to clean the house and prepare to move in, the outside unit stopped working. I contacted the company and they denied my claim stating due to the electricity not being turned on, on the day the policy was written, they would not cover the repair/replacement of the unit. Regardless of my previous inspections showing it in working order.

Review: I had a year in which I had to use their service more than once. A/C repair (still managed to cost me $900 out of pocket) and a couple of pool repairs. What did OR do? They dropped me after many years of being a loyal customer over 3 different homes and multiple referrals. The only reason I was dropped is because I used the service. Their only remedy was to offer me a list of other services. Not only that, they gave me less than 30 days notice which will likely leave me uncovered for weeks once I select a new plan.