Complete Appliance Protection
Deductible: $0
Effective: Closing or after 30 days
Web: completeprotection.net
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 17 Rate this Company!
Coverage Area: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Idaho, Illinois, Indiana, Kansas, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, Maryland, New Jersey, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Texas, Tennessee, West Virginia, Wyoming
Canada - Alberta, Manitoba, New Brunswick, Nova Scotia, Ontario, Prince Edward Island
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Complete Appliance Protection, Inc. (CP), is a home warranty company based in Kansas. CP provides a unique appliance protection plan with $0 deductible/service fee which is unique in the industry.
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The folks at CAP have always been friendly and helpful.When they give me the authorization #, I call the servicing company and they come right out and take care of the problem.I am completely satisfied.
I have found this company to be very reliable
as often as I can I recommend their services. They have friendly representatives
We have been with this company for nine years and have always had great service; couldn’t be better.
I have been a customer since 1999 and every service request I have made has been taken care of immediately in an extreemly professional manner without any hassles. As a homeowner, I would highly reccommend Complete Appliance Protection.
I have been a customer for only a few months, but am blown away by their customer service. I get a live person every time I call, NO automated menus, a real person, it’s GREAT! I had to replace my refrigerator and I was able to go to a couple of local stores and pick out exactly what I wanted and have it delivered the next day. I just wish there reimbursement schedule was a little richer, but it’s nice knowing upfront exactly what I’m going to get. A lot, lot better than the company I had before.
We have used Complete Appliance Protection for several years. They are immediately responsive, easy to deal with, and do what they say. We have never had any difficulty in using this company. They also have a real person answer the pohone and make decisions on the spot. Top notch in every respect.
The customer service is outstanding…I have tried several home warranty companies and CAPP has been the most honest and reliable of my bunch. Their reimbursement is a bit low when a appliance is to be replaced, but after all the hassle from other companie, I can appreciate the honesty. At least there are no hidden rules or excuses to not cover a claim. I am pleased with CAPP.
WELL I’VE BEEN PAYING THESE GUYS FOR ABOUT 4 MONTHS AND I HAD MY FIRST HOME BREAK DOWN (DISHWASHER). A REAL PERSON DID ANSWER THE PHONE BUT THE REFERALS HE GAVE ME NEVER CALLED ME BACK OR DIDN’T ANSWER. I GUESS THEY DIDN’T WANT TO DO THE LEG WORK OF CONTACTING THE COMPANY FOR ME . SO NOW I CAN’T GET A HOLD OF ANYONE. I CALLED BACK AND LET CP KNOW MY SITUATION AND WAS TOLD I COULD CALL MY OWN GUY AND CP WOULD REEMBURSE ME. A LITTLE NERVOUS HOW THIS IS GONNA WORK OUT BUT I WILL REPORT BACK. SO FAR NOT TOO IMPRESSED
HENRY
After placing my previous rating I would like to re-rate CP to excellent because they followed up with me immediately after and took care of my situation. CP called me and sent over a repair man who was both on time and professional. The nice thing about this service is that there is no deductable. I was in the end happy with my service and glad they remembered me when I called because when I was with American Home Shield I had to explain my situation to everybody I talked to, everytime I called I had to start all the way over. Thanks
The service is always 1st rate. Always friendly, courteous, a person, “a nice, courteous person” answers my call. I am frazzeled, they are calm. Never had any problems with this company & I recommend them to anyone who mentions a problem that their service will cover. It is a relief to have this service & very reasonable.
Jim and Nancy are both excellent to talk with, personalized service,could not be more happy. I just can’t say enough positive notes on this company, very reasonable price wise also!
Great warranty company. Dramatically better than the previous home warranty company I dealt with. Customer service is really impressive. They have exceeded my expectations. Only issue has been their vendors taking time to respond, but as soon as I called Complete Protection, they resolved it or gave me another vendor to contact to resolve my problem.
Very friendly and enjoyable people to talk with. My dishwasher repair was handled very well. The technician that came out was very professional. The best part was no service fee on my end. Complete Appliance is a definite recommendation to homeowners.
I love this company! I’ve had horrible experiences with other warranty companies in the past so I was very hesitant to get another one. The quality of customer service at Complete Appliance Protection truly blew me away! When my AC went out this summer I was dreading a huge hassle but was delighted to find out how quick and easy the process is. I would recommend this company to anyone looking for a good value.
We had a pre-existing AC issue. We called on the 31st day of having the service. (There is a 30 day waiting period) The AC issue that we had is usually not covered under most warranties. The service guy called the warranty company just knowing it wouldnt be approved. CAP told the service guy “Fix it and get it done” within 30 seconds. The cost would have been $600 if we werent covered. We didnt have a deductible and sent someone out the same day. The service guy was so impressed he is going to let his friends know about the company as he was worked with many before. Complete Appliance protection was a great investment and has paid for itself the first eligible day of service. I would definately recommend! We chose the Full house package for $60 a month, but they have a basic AC option for about $28 and it goes up as you add in things like washer & dryer, kitchen appliances etc… until you get the ultimate package of the full house appliances, electricity and inbound plumbing. We chose to have everything covered including an extra freezer in our garage for $6 extra. Very happy with the service.
never received a welcome packet. They said it was online. I am legally blind so reading can be hard. They only cover 500 dollars replacement on an A/C unit. the outside unit costs over 2000 dollars. who would buy a 25% policy on their car? no one! this is a complete rip off. Their only response was “its all in black and white” Well thanks for nothing. I will never recommend this company to anyone and I will go out of my way to warn people of this company. American home shield pays over 2000 dollars for an outside A/C replacement. There policy might cost a bit more, I don’t know but whatever it is I will pay it for honest and complete protection.
Was a little reluctant to use a home warranty program because of force stipulations I’ve heard of but after reading reviews and asking several questions to the call center I felt comfortable gong with CP for a month or 2 to see how it panned out on older appliances I had thrown in on a short sale deal. CP was able to cover the appliances and I repaired the AC promptly (even the repair company I chose rated CP a A++) Will be with them for the rest of the year – they definitely eased my mind… AWESOME company!!!