Complete Appliance Protection
Deductible: $0
Effective: Closing or after 30 days
Web: completeprotection.net
Coverage Area: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Idaho, Illinois, Indiana, Kansas, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, Maryland, New Jersey, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Texas, Tennessee, West Virginia, Wyoming
Canada - Alberta, Manitoba, New Brunswick, Nova Scotia, Ontario, Prince Edward Island
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Complete Appliance Protection, Inc. (CP), is a home warranty company based in Kansas. CP provides a unique appliance protection plan with $0 deductible/service fee which is unique in the industry.
I own several rental homes and have always kept Home Warranty plans on them and the house we live in. During our last move we chose to go with Complete Appliance Protection. After moving in we had several issues that we didnt expect and that the inspectors had missed. CPA handled everything for us quickly without any calls or searches for sevice people required from us like we have had to do with other high rated companies which I wont mention. We really were impressed. You can actually talk to real people and not get stuck playing the phone game. They were on top of it from the first call until everything was fixed to our satisfaction. We have two other homes and as soon as the warranty contracts expire, we are going to protect them with Complete Protection too.
We found Complete Protection while searching on the internet for a new company. The first thing that caught our attention was “zero” down and reviews by other customers. We picked a great company. The customer service is above average in getting a service rep to our home. The work on our dryer, which is seven years old, was done professionally and quick. We couldn’t be more pleased with this company and would recommend them to everyone. You won’t be disappointed.
I had a horrible experience with a home warranty company about 7 years ago and thought they were a sham. A friend mentioned how glad they’d been for purchasing a home warranty on their house and so I reconsidered using one and researched them. I’m so happy I chose CP, the reviews are accurate. They’re customer service is great, they give you various choices of local businesses to help and these companies they work with have been reliable. When my a/c went on the fritz, I had a local company out within 24 hours to fix my a/c and more recently to fix my fridge. Do read the fine print of the contract and don’t expect them to replace your $10K a/c unit, but when it comes to overall maintenance and upkeep they are there for you 110%. I received the service you would expect, which was a great experience and no hassles. They may be a tad more expensive than the average, but it’s worth it in your time, headaches with other companies and the quick resolutions your immediate problem…and you don’t have to endure a fighting match to get your issue fixed. I highly recommend CP!
Having a home warranty through Complete Appliance Protection is one of the best investments I have made. I am extremely satisfied with the quality of services I have received from CAP. The representatives are always friendly and quick to respond to my repair needs. Overall, I highly recommend this company to anyone looking for quality service.
Complete Appliance Protection is by far the BEST home warranty company out there. We previously had other home warranty companies, but they were not timely in responding to our inquiries, there was a lot of “we don’t cover this or that,” and more importantly, the people they sent did shoddy repairs, which resulted in repeated calls for the same problem.
We did a fair amount of research before buying another warranty and CAP was highly rated. We have called them to fix a number of our appliances. They always answer the phones promptly and in a friendly manner, the companies they send are always professional, and in the instance of our appliances that exceeded cost for repairs – they told us they would reimburse us up to the defined limit. There are no hidden clauses, no bait-and-switches, just good service.
Another reviewer mentioned not to use this if you want to replace appliances – that isn’t the goal of these companies – it’s to protect your investment, not replace it. While their initial costs are generally higher than other warranties, their courteous service and responsiveness, the caliber of technicians they send, and their no-fine-print business model makes them stand head and shoulders above other companies.
We purchased an older home with original appliances (20+ years). Since we weren’t in a position to replace the appliances immediately, we purchased an appliance warranty from CAP. It was the best decision made, we have already needed to replace our stove & dishwasher and have our refrigerator serviced. CAP has excellent customer service, repair timeliness and allows us the ability to choose our repair service company. The one downfall is that the replacement credit toward a new appliance could be greater but overall we are extremely happy with CAP!
I signed up with this company based off the positive reviews from this website. I had to make my first claim last week for a leaking water heater. I actually forgot that I had added a water heater to my basic plan until something told me to pull out my CAP policy. I gave them a call early that morning and someone answered right away. I explained what was happening with the water heater, the rep asked me a few basic questions about the water heater, and then gave me some contractors to call. I have a handyman that I use for plumbing and electrical so I asked if I could use him and to my surprise they said of course! I called my handyman and he was there in 2 hours with the new water heater. CAP asked him a few questions before he started and that was it. CAP told me they would send me a check for the replacement and service call fee. The total was $318. That obviously only covered about 1/3 of the total cost with labor but that sure did help especially before the Holidays. My handyman was very impressed that he didn’t have to jump through any hoops for the claim either.
If you are thinking about using CAP, make sure you read their replacement policy that clearly outlines what they will pay to replace an item. I bought the Kitchen package and added a trash compactor and water heater separately.
Overall I’m very happy with my choice to go with this company.
CAP was recommended by our home inspector, who was recommended by a trusted friend. We have been very pleased. We’ve had our Oven, Washer, Ice Maker, Cooktop, AC & Water Heater taken care of through the policy. The service has been excellent! Thanks.
I should start by saying we’ve had a very negative experience in the past with another home warranty company and have had several friends share their negative experiences so when we purchased our home and chose complete protection as our home warranty company, we didn’t really think we’d ever 1) need them and if we did need them 2) we would have so much hassle it wouldn’t be worth the process. But this wasn’t the case!
What I loved about our experience:
1) The same lady ALWAYS answered our calls, Angela. This made me feel like this wasn’t just another huge company where I didn’t matter, but this was a small business that really cared about taking care of their customers. And they answer the phone 24/7!
2) They were very timely about their response on sending out a company to check out our appliance. The company they provided was excellent, as well. Very knowledgable and honest.
3) Though of course it would’ve been nice to receive more money to replace our broken appliance, it was a reasonably sufficient amount to replace it with a bottom of the line appliance.
4) When we submitted our claim, I didn’t feel like they were trying to disprove us the whole step of the way. But came from an angle of believing that we really had a problem and they truly wanted to help resolve our issue.
I’d recommend Complete Appliance Protection for anyone!
I had another company before CAP and they were awful. No service on the weekends and hard to get hold of. Excellent customer service, return calls in a timely manner and had service within hours on a Sunday. Great company! I highly recommend them.
I have had a warranty program with CAP for many years. I have always been satisfied, even delighted. No hassle ever; very straight forward help. For $48/month, I think it is an excellent deal. They have taken good care of me everytime. I definitely recommend CAP.
I are extremely impressed with Complete Applicance Protection and the way they do business. From quickly answering the phone in person, to their amazingly simple, immediate and stress-free authorization process, to allowing customers to choose their own service companies, to sending reimbursement checks out quickly. It’s all good! If only all insurance companies were so pleasant and simple to work with. As I looked through this site, I saw that other companies had a deductible — CAP does not, and that’s really nice, too.
I am a huge cynic, and look for ‘the catch’ in most transactions. I am pleased to say I cannot find one in dealing with CAP. I recently bought a mobile home which needed some cosmetic repairs, but I was told everything was in working order. Within 2 months, both the refrigerator and air conditioner had problems. CAP staff was friendly, efficient and gave me a work order number and repair tech info and no hard time. Only small glitch was the fridge tech stopped doing warranty work and he was the only one CAP had on file, in our somewhat-rural area. I had to find my own. Minor inconvenience. He was so impressed with CAP he is now doing work for them. Everything in great working order and I have peace of mind.
The original plan came with coverage for a dishwasher, which we don’t have. CAP let me substitute another appliance (the previously mentioned refrigerator) which was a big savings. I also like the no co-pay.
I had experience with AHS when I lived in the Philadelphia area. Nothing but trouble, so I have seen other home warranty companies. I like the way CAP does business.
Wonderful, prompt & friendly customer service. I can choose from all available appliance repair technicians (who are also prompt, reliable and friendly). We purchased an older home with original appliances so we anticipated replacing the 20+ year old items, I just wish the published credit rates were a bit higher. You have to go ‘bare-bones’ with replacement but every little bit helps.
I have had two experiences with Complete Appliance Protection. One was immediately positive and the other was eventually positive. In the first case, when our air conditioner died and the temperature was over 100 degrees, CAP immediately referred me to an excellent repair company the took care of the problem right away. In the second case, when our oven died, CAP referred me to a repair company that came out the next day and said they would order parts and get back to me. Unfortunately two weeks later they had not called me and were not returning my calls. So, I called CAP instead. The CAP representative apologized profusely and explained the due to other similar complaints the repair company had been terminated as a provider just that very morning. I was then asked to please contact any local repair company I choose and have the oven repaired. They explained the they would prefer to pay the company directly but if the company would not agree to those terms I’d need to pay them and CAP would reimburse me. This turned out to be the case and CAP reimbursed me within a week of my submitting the bill. Overall I could not be happier with CAP!
I have been using this warranty company for the past 2 years and have had to use them on 4 different occasions for kitchen appliances. I have always received excellent customer service with a live person answering the phone. I have the option to use one of the company’s preferred providers and not pay a dime out of pocket or I can use someone of my choice and get reimbursed for the charges. When I needed to do this I was reimbursed promptly. I never had a repair request questioned or denied and I have always been treated with prompt courteous service, with a service call able to be scheduled usually within a day. I have used other warranty companies in the past where I have had to pay a service call fee and found that a “band aid solution” was used to try to solve a problem and then I had to have repeated service calls to address issues, sometimes even having to wait days to have an a/c unit repaired. This has never been the case with Complete Protection.
I found this company by reading reviews on this site. The biggest factor that attracted me was the $0 call out fee with no pre-set limits. Every time I called the company, a live person (non-IVR) answered the phone. The company also has no pre-existing condition clause. I phoned in for an electrical repair I needed, and they let me choose my own electrician. I am extremely satisfied and strongly recommend this company. I got my girlfriend to sign up also. The only thing I wish they offered was sprinkler system addon.
My home warranty with AHS expired Nov. 2010,and before I did an automatic sign-up,I thought it would be wise to research some review’s.Glad I did I read some real horror story’s on a lot of these review’s.So I picked CAP based on the positive feedback. It proved to be good choice. I had to have our oven circut board replaced this past Jan. also just had the a/c fixed this Aug. That bill was $406 and remember $0 deductable.What I also liked was the feedback from the quality repairman they use;they told me CAP is one of the best outfits to deal with.So that being said I truely think that they are the real deal.
We have had Complete Appliance Protection for several year and have had to use the protection plan several time on major appliances and small appliances,and not once have we had any problems with our rep Jim and staff. We call and they produce. The protection plan has more than once paid for itself. I would recommend this service to everyone.
I have had this coverage for over 2 years. My son learned about it and told me how satisfied he was with a difficult service call. The kept after it until it was resolved. I then signed up for the protection. Sure enough, my son was right. Had an oven, and air conditioning (twice) service calls and was very satisfied. I would not be without the coverage as it had paid for itself in service fees. Keep up the good work CAP! One of my service calls took a little longer to get someone here, but I think it was a holiday or weekend. It wasn’t CAP’s fault.
Polite warm body answered the phone, got me a case number immediately, A/C repair guy called very shortly after and showed up that afternoon. A/C tech worked very hard to get our A/C working better and indicated CP took very good care of him on the money side. No issues, very happy w/ them, all this very shortly after just buying our house.
I have found this company to have excellent Customer Service. ***You get to talk to a real person when you call, not a message that says we will call you back***I researched many companies before signing up and found this warranty company to be the only one in the BBB with great ratings. Not long after purchasing my home I had an issue with the heat pump, new to me since I moved from FL. The repair was done very quickly and now works fine. And CAP Inc. even provides a FREE yearly AC/Heat Pump check up. Thank you CAP Inc
We have been very pleased with both the CP representatives and the recommended service companies. They are always friendly and quick to respond to repair issues. We recently had a performance problem with our AC unit and CP had a service provider out to us almost immediately. Unfortunately all of our home issues have gone beyond the basic coverage, but we are still impressed with the promptness and professionalism of CP.
The heating and cooling plan really works for me. I am with CAP for a year now, and I just received my third repair authrization number (yes, our system is old). I like CAP because there is per call no service fee, although the plan only covers a portion (fixed amount) when you need a replacement of the whole unit. I prefer this way, so I recommend CAP for those who are willing to spend some money when you need a brand new replacement, but not for fixing what you have.
Highly recommend this company, they do exactly what they say they will do! I really looked around before purchasing a home warranty and I do believe this one is the best. The man who services my appliances says hes does lots of home warranty service work and he says by far this is the easiest one to work with, he said they respond quickly and pay up fast. He was amazed at the terms of the contract and that they didn’t refuse to do the work. I guess other companies that he works with are not that easy to get the work authorized or treat the customers fair. I just decided to replace my old dishwasher instead of fixing it and the company paid the scheduled reimbursement cost within 10 days. I really feel I have treated very fairly by this company! I give them a 5 star rating!