Nrg Home Services

Laurie Clark, Midland, TX

On Oct 16, 2023

Never had a contract w them. Continued to bill me in May 2023 even though I stopped service w Direct Energy. Took me almost an hour today with an extremely aggressive agent David. He didn’t take my adamant wanting to cancel as a deterrent for his diatribe and cost for the policy and it’s benefits. Said I had a balance of $14 that I’d have to pay before they could cancel my account whic ..Read Full Review

Never had a contract w them. Continued to bill me in May 2023 even though I stopped service w Direct Energy. Took me almost an hour today with an extremely aggressive agent David. He didn’t take my adamant wanting to cancel as a deterrent for his diatribe and cost for the policy and it’s benefits. Said I had a balance of $14 that I’d have to pay before they could cancel my account which I never set up with them. I had to even cancel a credit card because they kept billing me. I paid the $14 just to get them to cease and desist. And when they told me I was being recorded, I told David he was being recorded as well. Don’t get conned into this company. It’s almost impossible to cut ties w them. If they continue to bill, next stop is TX Attorney Generals office for illegal and deceptive trade practices. ..View less

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Brandon Wilder, Austin, TX

On Jul 21, 2023

This company is a pure money grab. They will do everything and I mean everything in their power not to pay anything. Trying to cancel once you are on the plan is also an incredibly difficult process meant for you to give up before cancelling.

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Begum , Jamaica, NY

On Dec 30, 2022

Unsatisfactory ! When called , they said they have no Vendor available, and left you without heat, and asked to find Liscense vendor and if terms and conditions permit they will reimburse! They gave a vendors name and telephone # Jet*** heating and cooling , another scamming vendor , who says someone will call you back, but never does ! And they left me without heat for 12 days! I called local heating a ..Read Full Review

Unsatisfactory ! When called , they said they have no Vendor available, and left you without heat, and asked to find Liscense vendor and if terms and conditions permit they will reimburse! They gave a vendors name and telephone # Jet*** heating and cooling , another scamming vendor , who says someone will call you back, but never does ! And they left me without heat for 12 days! I called local heating and plumbing service twice and payed from my own Pocket! Makes no sense wasting money on them! ..View less

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