Best Home Warranty Companies In jacksonville, arkansas

Brandon Looney, Jacksonville

On Aug 10, 2016

American Home Shield (AHS)

Long Story. We moved into a house in 2010. It was an older house with an older A/C unit. Once a summer, we would need service techs to come out and fix some minor wear and tear on the unit. Last summer, we had to have service techs come out a total of 3 times. On their second trip, an HVAC tech hooked up a component backwards and blew up sever...View Moreal of the components on our outside unit. AHS paid for everything which was nice. 2016 - April thru July. We notice that our A/C isn't working properly. Called AHS. They sent out a different contractor to look at the unit and they determined that the previous contractor did not tighten a component properly and thus caused a freon leak. We had to pay for the overage on the freon replacement. A/C worked for about a month before the unit did not cool again. Same contractor came out and replaced a component. A/C worked for three days and then contractor came out and found another freon leak. They tried to charge us to replace the unit at which point we asked for a second opinion. Total 3 visits. 2016 Late July thru Present. Second opinion determined that problem with A/C unit was normal wear and tear and that the contractor had put the wrong size parts on the unit causing it to be irreparable (if you're following that means they ruined our unit and then tried to charge us to replace it). AHS paid for the new unit. The unit worked for about a week and stopped. Hired an outside contractor who determined that the AHS contractor installed the unit improperly (did not install a P-Trap per manufacturer instructions). AHS sent their contractor out again and instead of following the advice of the outside contractor, told us it was a drainage problem and dug up a pipe in our back yard telling us we would have to keep it clear of water. It rained that night and the hole he dug filled with water. Called AHS and they are sending their contractor out again to complete the work order as assigned the first time. The owner of the firm said she would see to it personally and asked my wife if it was dripping water outside. When my wife said she didn't know, the contractor said "So you're not going to help yourself? OK." She's supposed to come out today. Total number of visits 5. The three A/C contractors mentioned above are the ONLY contractors covered by AHS in our area. Each contractor takes oftentimes longer than the 48 hours to call, sets appointments days later unless directed by AHS that it's an expedited request, and this last contractor not only didn't install the A/C unit so that it wouldn't short out but was personally rude to my wife. I have a feeling that their contractors are only in business because they have applied to accept home warranty contracts. I'm seriously considering changing out home warranty company when our contract runs out in December.View Less

Paul and Donna Worthy, Jacksonville

On Dec 22, 2014

American Home Shield (AHS)

Last contractor was Fix It Quik, they are totally professional and your experience with them will be great! I highly recommend them to anyone. I think that overall our experience with AHS has been very good