over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
Last updated: September 25, 2023
CITY:
Raleigh
COUNTRY:
Wake County
STATE:
NC
POPULATION:
489514
AREA CODE:
919
ZIP CODES COVERED:
27601, 27602, 27603, 27604, 27605
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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
They are one of the leading home warranty providers in the industry. They have skilled and licensed technicians who provide top-notch services. A standout feature of their services is that they do not require a home inspection.
APHW has been in the industry since 1999. The company is known for providing roof coverage and accepting invoices for repairs from technicians they couldn't dispatch. APHW offers several benefits to its customers, such as allowing the customers to get their preferred technicians, among others.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
Check out the best home warranty companies in north carolina
Gary Delaney, Raleigh
On Jun 28, 2022
American Home Shield (AHS)
Excellent response, contractor contacted us the next day. After assessment, AHS decided to replace rather than repair some A/C components. The contractor’s work and AHS’s quick decision making allowed the installation to be completed quickly, avoiding a prolonged wait in 90+ degree temperatures.
Joseph Grissom, Raleigh
On May 19, 2022
Lowe’s Protection Plans
After hours (close to 10 total) of waiting to get through to the warranty service center my friend finally got someone on the phone. An appointment was scheduled. Between 8 and 5 on a certain day. No one showed up or called. service center said they had no record of the appointment. Schedule another one. Also between 8 and 5 on a given day. Again a no show. Both days she had to close her shop to be home while waiting for a no show service person. Service center this time gave her the number of a plumber to call. She called the plumber. Plumber does not service that area. Called back to service center. They told her they would contact her and give her another plumber within 2 business days. She is waiting. So far she has been without hot H2O for over 2 weeks. LOWES DOES NOT STAND BEHIND THEIR WARRANTIES. DO NOT BUY AN APPLIANCE FROM LOWES OR AN EXTENDED WARRANTY. This would be a great, and easy, class action suit. If you are reading this and all the other reviews, you have been warned. I'll rate their warranty at a -5. They don't even deserve a 1. Of course I have to at least give them an undeserved 1 star rating in order to submit my review. They deserve nothing!
Sandra, Raleigh
On Mar 02, 2022
American Home Shield (AHS)
D*** was great. He knew instantly what the problem was and was able to fix it very quickly. It is working great now and couldnt have gone any smoother.
Emelda Lewis, Raleigh
On Dec 19, 2020
American Home Shield (AHS)
I have no problem with American Home Shield Warranty, I have always get my issues resolute, when I have contact AHS with an issue. However, I had an broken faucet in my kitchen and I was informed that the faucet was too hard on the faucet, but the wear and tear on for twenty years can cause to break and this was alarming to me about the kitchen faucet. I have since replaced the faucet.
LONNIE SHEFFIELD, Raleigh
On Sep 17, 2020
American Home Shield (AHS)
REPAIRMAN WAS ON TIME COURTEOUS VERY PROFESSIONAL AND GOT IT RIGHT THE FIRST TIME. VERY HAPPY WITH THE CONTRACTOR THAT WORK FOR AMERICAN HOME SHIELD. I WOULD BE LOST WITH OUT MY HOME WARRANTY PLAN
William Bolick, Raleigh
On Sep 05, 2020
American Home Shield (AHS)
Our refrigerator was determined to be unrepairable after several visits from two different AHS service providers. AHS quickly provided us with generous replacement options. We continue to be satisfied customers of AHS.
Renee Ricks, Raleigh
On May 15, 2020
American Home Shield (AHS)
I heard back from the repair company the same day. My work was completed the next day. The repair guy already had the part that my dryer needed so I didn’t have to wait for him to order it. From the time I placed my service request to the time my dryer was fix took 2 days. I’m grateful, thanks!
Phil, Raleigh
On Jul 15, 2019
American Home Shield (AHS)
We have been extremely disappointed in the service thus far. We’ve been trying to get our AC repaired since mid-May. The insurance company blames the repair company and the repair company blames the insurance. First, it took almost 10 days to get a response from the insurance people. The repair people finally showed up but the insurance only covered $10/pound of the refrigerant, which was $100/pound plus the service fee. It all leaked out within a couple of weeks. They came back and looked again and said we needed a part for the system, which had to be ordered. The insurance company first said they had no record that the part had been ordered and several days later said the part was in! In the meanwhile, we can only speak with someone in the Philippines with the insurance company and the AC repair company no longer answers their phone and their voicemail is full. The temperatures are in the mid to upper 90s and we can’t get anyone to do anything. It’s been two months and nobody has updated or contacted us...we keep calling and getting nowhere. Worse service ever!
Paula, Raleigh
On Mar 13, 2019
American Home Shield (AHS)
I have had AHS for years in 2 different states. With one exception I have excellent service. Even the one contractor who came out and was not satisfactory AHS sent a different contractor at no additional cost. The problem was resolved. My most recent repair on a toilet was done quickly and right.
Daniel Rolando, Raleigh
On Jan 05, 2019
American Home Shield (AHS)
I have not received worse customer service in my life. I found the wait times to be inordinately long (1+ hour with no call back option), and the employees to be unhelpful in resolving my issue when I finally did speak to someone. The repairman did not inspect all the items on the service contract, yet reported that he did. Neither the company or AHS will get back to me. I would not renew with them if I was paid.
Cruz, Raleigh
On Nov 20, 2018
American Home Shield (AHS)
Great and prompt service. Very much worth it.
Kelli Holloway, Raleigh
On Aug 07, 2018
American Home Shield (AHS)
VERY DISSATISFIED with American Home Shield! Going on 10 days with no a/c in my home and have been transferred to the most rude customer service supervisor on the planet! We have an infant child in our home and can\'t even get a real answer on when our unit is to be fixed. Do NOT I repeat DO NOT do business with them, you will regret it!
Jacqueline Bond, Raleigh
On Jul 24, 2018
American Home Shield (AHS)
I have never had a problem with my service request or the technicians that provide the service. I am very pleased in that aspect. However, when you call them you are on hold forever and a day just to talk to someone. My only complaint, is the call time.
Anthony Tumolo, Raleigh
On Jun 14, 2018
American Home Shield (AHS)
Absolutely miserable to deal with.....going to have to look elsewhere.
Angela Green, Raleigh
On May 21, 2018
American Home Shield (AHS)
Each time I have contacted American Home Shield, they were helpful, professional, and responded quickly to my requests. The repair companies were also prompt and professional. I am very satisfied with American Home Shield and their service providers.
Dolores Burnett, Raleigh
On Apr 18, 2018
American Home Shield (AHS)
Recently had a \'new\' garbage disposal installed which was used infrequently. But due to 60 day warranty, I will now have to pay another service fee to check out the \'new\' disposal which is not working. With this kind of policy, vendors can install substandard equipment, scheduled to last a minimum of time and get paid again for a recall. Very unfortunate. I've been a customer for 20 years. My last few service calls were either no-shows or disappointing service in some instances.
Alfonso Thomas, Raleigh
On Mar 02, 2018
American Home Shield (AHS)
Technician was professional , on time and knowledgeable about item being serviced.
Melissa Sharpley, Raleigh
On Feb 20, 2018
American Home Shield (AHS)
The repair man called me within 3 hours of reporting it to AHS and scheduled an appointment. He was here on time and needed a part for my very old appliance. He was back in three days with the part and the appliance was fixed to my satisfaction.
James Risher, Raleigh
On Jan 27, 2018
American Home Shield (AHS)
I am disgusted by the amount of time I have been on hold with your customer service team. I have called multiple times over the past several weeks and have waited 30 minutes, 65 minutes, and finally hung up yesterday after waiting 15 minutes. I have never paid so much for something with this poor of customer service. I currently have 3 homes covered by your company which has totaled $2,000.00 and cannot get anyone on the phone to help me. I would like to have a refund of some sort paid to me.
C Rhodes, Raleigh
On Jan 01, 2018
American Home Shield (AHS)
I absolutely love AHS. I am not a Mrs Fixit and barely can hang up a picture alone. This protection gives me a preface of mind and sense of security.
