Residential MD Home Warranty

Home Warranty Plan Details and Reviews for Residential MD Home Warranty

Residential MD Home Warranty

Premium: $540
Deductible: $85
Effective:
Web: residentialmd.com
Customer Service 2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating
Service Timeliness 2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating
Repair Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Total Reviews: 33
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Reviews & Ratings

Pages: [3] 2 1 Next

    Alexandros Gourtzelis, Concord - CA 07/10/14
      Rating : 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Customer Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Service Timeliness: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Repair Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Overall Rating: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

    The top oven broke on my dual oven and so far we've had 4 technicians come out all but one of which didn't know what they were doing. One even tried fixing the lower oven which has been working the whole time even though he was told the top was broke. After each visit the technician says he needs to order a new part. After the first time, presumably because other parts are more expensive, Residential MD says they are not going to pay for it because it has been tampered with when their authorized technicians have been the only ones to touch it. When I finally get them to come out again, at $85 each time, the new technician never has an idea what the last one did and doesn't seem to have the right parts because there's another part he needs to order. The last one didn't even bring a part and then told us the previous technicians replaced the wrong parts and to stop using it because it isn't safe and that I may now need a completely new one. I now have an oven that is in worse shape and they are refusing to answer my calls. It seems only a scam to me. I'm considering my legal options now and filing any and every report I can. view less
    The top oven broke on my dual oven and so far we've had 4 technicians come out all but one of which didn't know what they were doing. One even tried fixing the lower oven which has been working the whole time even though he was told the top was ... view more
     Rate this review: Add rating 0  Subtract rating 0  #55
    Alex Gourtzelis, Concord - CA 07/10/14
      Rating : 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Customer Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Service Timeliness: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Repair Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Overall Rating: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

    Put a repair request on June 3. Service Co. came in,looked around the oven and indicated that one of the two circuit boards had to be replaced. The board was replaced two weeks later and the unit still did not work. He repairman indicated that the other board needed replacement. He left and we received a call from Residential MD that the repair co. indicated that someone had tampered with the other circuit board and they would not repaired it. Why didn't he notice this in his first visit when he figured that one of the boards needed replacement. The two boards are right next to each other. Following my conversation with Residential MD they sent another co out. This new co. looked at the unit and said the board is not the issue and that the unit had to be replaced by Residential MD. The we get a call from them saying that they will not repairing the unit since someone had tampered with the unit. My question is why did the first service man replaced one board and when it was time to replace the second one it became a tampering issue. I guess they are saying that the unit was working properly and it was tampered with and that's why it does not work. it does not make any sense. Another case of collecting your money and when it is time to do repairs, they find all kinds of reasons not to repair it. STAY AWAY FROM THEM AND IF YOU HAVE AN ACCOUNT CANCEL IT NOW BEFORE THEY STEAL MORE OF YOUR MONEY!!!!!!!!!!!!!!!!! view less
    Put a repair request on June 3. Service Co. came in,looked around the oven and indicated that one of the two circuit boards had to be replaced. The board was replaced two weeks later and the unit still did not work. He repairman indicated that ... view more
     Rate this review: Add rating 0  Subtract rating 0  #54
    Doreen Schifano, Romulus - MI 07/07/14
      Rating : 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Customer Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Service Timeliness: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Repair Service: 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
    • Overall Rating: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

    I have Residential Md gold home warranty service and wil NOT be reccomending them to anyone! I had a tankless water heater that was no longer heating up the water unless the pressure was very low. It was an older unit(probably 15 years +) and had not been descaled in a long time and the service compay hired by Residential MD Gold "thought" that would fix it. It didn't and almost 2 months later when they finally got a "second opinion" company to come out,they said the vent pipe was the wrong diameter and that because of the innapropriate installation of this water heater....that's why it failed and NOT the sediment build up. I call BS!! If that was the case it would have failed years ago and it's obvious that they just didn't want to cover it because it would be expensive. So not only did they hire a company that didn't know enough about tankless hot water heaters to tell me anything on the first trip what the problem was...they also took 2 months of me calling repeatedly(approx 5 times)to even get a quote and then they say they won't cover it. I'm disgusted at their claim to make home ownership easy. This was anything but easy and now they have over $600 of my money for NOTHING! I am not willing to give them another chance to waste my time and money on a BS service. view less
    I have Residential Md gold home warranty service and wil NOT be reccomending them to anyone! I had a tankless water heater that was no longer heating up the water unless the pressure was very low. It was an older unit(probably 15 years +) and had ... view more
     Rate this review: Add rating 1  Subtract rating 0  #53
    Bonnie Jackson, Germantown - MD 07/03/14
      Rating : 5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
    • Customer Service: 5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
    • Service Timeliness: 5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
    • Repair Service: 5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
    • Overall Rating: 5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating

    I have been with 'Redsidential MD Home Warranty' since 05/19/2012. The first time that I ever filed a claim was on 05/29/2014. Water was leaking on my 'unfinished' basement floor. The AC guy came out and determined that the hose for the air conditioner had a blockage. He fixed it and it's been fine ever since. Of course, this was not a major problem. The true test of their service will be when/if I need to place a claim for a substantial repair/replacement. I'm wondering if I will I run into any of the road blocks identified in the previous reviews that have been posted by the many dissatisfied 'Redsidential MD Home Warranty' customers? I want to remain optimistic but I'll have to wait and see...or maybe, I'll shop around for another quality Home Warranty company to see if they fair any better. I read most of the posted reviews which are extremely helpful. view less
    I have been with 'Redsidential MD Home Warranty' since 05/19/2012. The first time that I ever filed a claim was on 05/29/2014. Water was leaking on my 'unfinished' basement floor. The AC guy came out and determined that the hose for the air ... view more
     Rate this review: Add rating 0  Subtract rating 0  #52
    Bryan, Austin - TX 06/21/14
      Rating : 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Customer Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Service Timeliness: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Repair Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Overall Rating: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

    I am interested in joining a class action suit as well. I have 2 properties. In addition to the Residential Gold program, I was also enrolled in Residential Referral, which the CSR could not explain. I have paid over $1000 to these scam artists over the past year. I seriously wonder how people who work for this company sleep at night. view less
    I am interested in joining a class action suit as well. I have 2 properties. In addition to the Residential Gold program, I was also enrolled in Residential Referral, which the CSR could not explain. I have paid over $1000 to these scam artists ... view more
     Rate this review: Add rating 1  Subtract rating 0  #51
    Stephanie Allport, Jupiter - FL 06/16/14
      Rating : 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
    • Customer Service: 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
    • Service Timeliness: 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
    • Repair Service: 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
    • Overall Rating: 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating

    This a follow-up for post #48. So far this claim has been handled in a timely and satisfactory manner. RMD is replacing my entire outside A/C unit. I only have to pay a nominal fee for permitting and disposal.
     Rate this review: Add rating 1  Subtract rating 0  #50
    Jennifer Hendricks, Boulder - CO 06/15/14

    I have also just discovered the fraudulent behavior of Ocwen and Residential MD. The $54.95 charge was added to my mortgage bill during the annual re-calculation of the escrow amount last year. I just looked through my checkbook and found that I deposited $4 as "refund from Ocwen escrow." That's probably the bogus charge. I have emailed Residential MD's customer service address. I will be calling Ocwen and Residential MD tomorrow, and I am in the process of filling out an online complaint with the state attorney general's office. view less
    I have also just discovered the fraudulent behavior of Ocwen and Residential MD. The $54.95 charge was added to my mortgage bill during the annual re-calculation of the escrow amount last year. I just looked through my checkbook and found that I ... view more
     Rate this review: Add rating 0  Subtract rating 0  #49
    Stephanie Allport, Jupiter - FL 06/12/14

    I've had Residential MD for almost 2 years now and can honestly say I've been satisfied with their customer service. Fortunately, I have only had to use them 3 times. Once for my washer; the service was fast and they reimbursed me for replacement in a timely manner. Twice for my A/C; the first time was last October and the service guy was a moron, he did get the thing working but after 2 burned out fan motors, installed a larger heavy duty motor to keep it running. Needless to say my electric bill has been outrageous. The last service call was yesterday. Thank goodness they have a new service company. The tech was pleasant and recommended they replace my entire unit as it is 15 years and and no longer cools.
    After reading these reviews I am very apprehensive about the outcome of this claim. Customer service said I should know something within 24 hours. I will post here with updates. view less
    I've had Residential MD for almost 2 years now and can honestly say I've been satisfied with their customer service. Fortunately, I have only had to use them 3 times. Once for my washer; the service was fast and they reimbursed me for replacement ... view more
     Rate this review: Add rating 0  Subtract rating 0  #48
    WILLIAM PARKER, SAN ANTONIO - TX 06/09/14
      Rating : 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Customer Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Service Timeliness: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Repair Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Overall Rating: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

    WE HAVE HAD THIS WARRANTY FOR ABOUT 3 YEARS THRU OUR MORTGAGE COMPANY.THE SERVICE HAS BEEN SUBPAR TO SAY THE LATEST.WE HAVE HAD MULTIPLE PROBLEMS.THE LATEST HAS BEEN WITH OUR A/C.WE HAVE HAD THIS UNIT SERVICED TWICE A YEAR.IT'S AN OLD UNIT AND WE LIVE IN TEXAS,SO WE ARE CAREFUL TO TAKE CARE OF IT BECAUSE OF THE HEAT.IT WAS NOT COOLING EFFECTIVELY,SO WE CALLED RMD.THE TECHNICIAN SAID IT WAS DUE TO POOR MAINTAINENCE AND THE COIL NEEDED TO BE CHANGED.WE DISAGREED AND HAD A SECOND OPINION.AGAIN,IT WAS THE COIL BUT THE SECOND DID'NT SAY IT WAS POOR MAINTAINCE.WE CALLED RMD MULTIPLE TIMES,NEVER SPEAKING TO THE SAME PERSON TWICE,SAID A SUPERVISOR WOULD CALL BACK-THEY NEVER DID.NOW,WE HAVE MADE A COMPLIANT TO OUR MORTGAGE COMPANY AND ARE CONSIDERING CHANGING TO ANOTHER WARRANTY COMPANY. view less
    WE HAVE HAD THIS WARRANTY FOR ABOUT 3 YEARS THRU OUR MORTGAGE COMPANY.THE SERVICE HAS BEEN SUBPAR TO SAY THE LATEST.WE HAVE HAD MULTIPLE PROBLEMS.THE LATEST HAS BEEN WITH OUR A/C.WE HAVE HAD THIS UNIT SERVICED TWICE A YEAR.IT'S AN OLD UNIT AND WE ... view more
     Rate this review: Add rating 0  Subtract rating 0  #47
    William Sather, Lakeville - MN 06/09/14
      Rating : 5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
    • Customer Service: 5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
    • Service Timeliness: 5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
    • Repair Service: 5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
    • Overall Rating: 5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating

    I also got one of the checks to confirm enrollment and had no trouble determining I was entering a contract, I even called them to clarify some points in the contract. My heat pump failed a year or so after I bought the warranty and Residential MD replaced the unit completely in a very timely manner and called several times to make sure the work was being done. I am very impressed by this company. view less
    I also got one of the checks to confirm enrollment and had no trouble determining I was entering a contract, I even called them to clarify some points in the contract. My heat pump failed a year or so after I bought the warranty and Residential ... view more
     Rate this review: Add rating 0  Subtract rating 0  #46
    E. C., San Jose - CA 06/07/14

    No valid contract should be triggered by depositing a check. This is an underhanded scam on unsuspecting people who mistake this check for an escrow refund check. OCWEN Mortgage took over my loan from GMAC. Around the same time I received this check that looked very much like an escrow refund check which I deposited. Soon after, my mortgage went up, but again I thought it had to do with changing Mortgage companies and OCWEN holding more in escrow than GMAC. Ironincally I could have used this insurance had I known I had it, but since I didn't and therefore didn't follow proper procedure they refused to reimburse me for any of the costs. I cancelled this policy Friday 10 months into it, and will be starting the process to change mortgage companies on Monday to a company with a lower rate.OCWEN should also be held accounable for partnering with a company that has to do business this way in order to get customers. AWFUL marketing practices, and I would be more than happy to join a class action on this out of principal. view less
    No valid contract should be triggered by depositing a check. This is an underhanded scam on unsuspecting people who mistake this check for an escrow refund check. OCWEN Mortgage took over my loan from GMAC. Around the same time I received this ... view more
     Rate this review: Add rating 0  Subtract rating 0  #45
    John Berlind, Burlington - All 05/31/14
      Rating : 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Customer Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Service Timeliness: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Overall Rating: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

    In reviewing my mortgage payment history through Ocwen, I discovered an "optional product" payment of $54.95 per month that it turns out I had been paying for 9 months. I never consciously did anything to enroll in this program and had never heard of Residential MD. Ocwen cancelled the policy but left me to deal with Residential MD on my own regarding past payments. (In that process I received some absolutely ABYSMAL customer service from Ocwen). I am in the midst of dealing with Residential MD now (they claim to need 21 business days to look into my case), and it's not clear how it will turn out, but if I get anything less than a full refund, I will do everything in my power to make life miserable for them. On the other hand, if they come back with a refund and full explanation I will repost here. The postings here lead me to believe this will not turn out well. view less
    In reviewing my mortgage payment history through Ocwen, I discovered an "optional product" payment of $54.95 per month that it turns out I had been paying for 9 months. I never consciously did anything to enroll in this program and had never ... view more
     Rate this review: Add rating 1  Subtract rating 0  #44
    Joanne McKinnon, Knoxville - TN 05/21/14

    Found out when I finally got a paper statement through Ocwen they had been detucting 54.95 a month since June 2013 without my permission.
    When I called after talking to several people they said they would investigate how I supposedly signed up. "Sometimes by not responding to a vendor, the assumes that you accepted the coverage." ARE YOU kidding me? They are not refunding but I will be talking to a lawyer. view less
    Found out when I finally got a paper statement through Ocwen they had been detucting 54.95 a month since June 2013 without my permission.
    When I called after talking to several people they said they would investigate how I supposedly ... view more
     Rate this review: Add rating 0  Subtract rating 0  #43
    John Freedman, Lacey - WA 04/25/14

    Same thing as others. I receive many checks, deposited paltry $3.50 thinking it was mortgage/escrow refund to find Residential MD charging $55/month as "Optional Service". Only reason I caught this was I received a paper bill. Total scam. Will be contacting Attorney General's office of state. view less
    Same thing as others. I receive many checks, deposited paltry $3.50 thinking it was mortgage/escrow refund to find Residential MD charging $55/month as "Optional Service". Only reason I caught this was I received a paper bill. Total scam. Will be ... view more
     Rate this review: Add rating 1  Subtract rating 0  #42
    Paul, Jersey City - NJ 04/18/14
      Rating : 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Customer Service: 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
    • Service Timeliness: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Repair Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Overall Rating: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

    Got scammed $384.65 by Residential MD (Cross Country) - DON'T DO BUSINESS WITH THESE PEOPLE. I am told I received a check in May or June 2013 if cashed I was held to a policy. I own multiple properties and received checks all the time for over payment of escrow - some large some small. My mortgages have been transferred so many times it's hard to keep track of who's who. I didn't know there could be so much harm in cashing a check (and don't even remember it). They have been deducting each and every month. When I called Ocwen they refused to refund and told me I had to call cross country directly which I did. To no great surprise they did not have a telephone number for me on file (why would they I never consented to a policy). I have three mortgage policies with OCWEN this is the only one I got scammed with thank God. At all times I was covered by a Home Warranty Policy by One Guard (who I might say I do recommend). So why the hell would I buy a second policy. The ONLY SAVING GRACE for Ocwen was the customer service rep AMBER in SC who took my call. She didn't lose her cool with me. I think the automatic response should have been however that we apologize and will provide you with a full refund. I need to finish up this review in order to prepare my letter to the Florida Attorney General's office. This sharp practice needs to end right now. How many less sophisticated homeowners are being taken advantage of today by RESMD OCWEN GMAC? How many RES MD policies are there in the system with steady deductions from innocent victims without even one single repair request? I want the Florida AG to investigate and I want RESMD to cut out their bullshit responses on this forum and answer that question straight up!!! RES MD you have chosen the wrong person to scam. I am an attorney with many many years of litigation experience and you will pay for messing with me and my family. view less
    Got scammed $384.65 by Residential MD (Cross Country) - DON'T DO BUSINESS WITH THESE PEOPLE. I am told I received a check in May or June 2013 if cashed I was held to a policy. I own multiple properties and received checks all the time for over ... view more
     Rate this review: Add rating 0  Subtract rating 0  #41
    eRelations Specialist Residential MD, Sunrise - FL 04/18/14

    Re #39

    John Motler, we apologize for any misunderstanding there may have been regarding billing. Please know, our process is to obtain authorization directly from our members in order to charge for payment of warranty premiums. As we discussed on Thursday, our Membership Services Department is in the process of verifying your enrollment and will provide you with the results directly.

    -eRelations Specialist Residential MD
    /sm view less
    Re #39

    John Motler, we apologize for any misunderstanding there may have been regarding billing. Please know, our process is to obtain authorization directly from our members in order to charge for payment of warranty premiums. As ... view more
     Rate this review: Add rating 0  Subtract rating 0  #40
    John Motler, Littleton - CO 04/17/14
      Rating : 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Customer Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Service Timeliness: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Repair Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Overall Rating: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

    I like many people here cashed an obscure check for 3:50 thinking it was an escrow refund or something. Never explicitly signing up for any warranty plan. Definitely a scam that OCWEN seem compliant in. Would be interested in pursuing a lawsuit with other interested parties(jmotler@msn.com) view less
    I like many people here cashed an obscure check for 3:50 thinking it was an escrow refund or something. Never explicitly signing up for any warranty plan. Definitely a scam that OCWEN seem compliant in. Would be interested in pursuing a lawsuit ... view more
     Rate this review: Add rating 0  Subtract rating 0  #39
    eRelations Specialist Residential MD, Sunrise - FL 04/17/14

    Re #37

    Hicks, thank you for your feedback. We are sorry to hear that you feel this way. We want to take a second look and investigate the specifics of your situation. We aim to provide a high level of customer service in order to make home management easy on you. Give us a chance to address your concerns directly. Please send us an email (eRelations@ResidentialMD.com) include the address for your property, a telephone number and the best times to call you.

    -eRelations Specialist Residential MD
    /sm view less
    Re #37

    Hicks, thank you for your feedback. We are sorry to hear that you feel this way. We want to take a second look and investigate the specifics of your situation. We aim to provide a high level of customer service in order to ... view more
     Rate this review: Add rating 0  Subtract rating 0  #38
    Hicks, Mary Esther - FL 04/14/14
      Rating : 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Customer Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Service Timeliness: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Repair Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Overall Rating: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

    The same thing happened to us as the person in #13. Now we have to find another company for an est. or use the company that Residential MD uses. $85.00 walked out the door with no help what so ever. They should put in Large print what they WILL NOT COVER instead of what they will. view less
    The same thing happened to us as the person in #13. Now we have to find another company for an est. or use the company that Residential MD uses. $85.00 walked out the door with no help what so ever. They should put in Large print what they ... view more
     Rate this review: Add rating 0  Subtract rating 0  #37
    eRelations Specialist Residential MD, Sunrise - FL 04/08/14

    Re #35

    Richard Frizell, we apologize for any misunderstanding of billing for Residential MD. Rest assured, our process is to obtain authorization directly from our members in order to charge for payment of warranty premiums. We would like to address your concerns directly and provide you with enrollment authorization details. Please contact our Membership Services Department at (800) 474-4047 or send an email to eRelations@ResidentialMD.com and provide your name, property address and phone number with best time to contact you.

    -eRelations Specialist Residential MD

    /sm view less
    Re #35

    Richard Frizell, we apologize for any misunderstanding of billing for Residential MD. Rest assured, our process is to obtain authorization directly from our members in order to charge for payment of warranty premiums. We ... view more
     Rate this review: Add rating 0  Subtract rating 0  #36
    richard frizell, philadelphia - PA 04/07/14

    They got me too. $54.95 a month since last July. OCWEN is part of this mortgage fraud along with Residential MD. and should be hit with a class action law suit. Ocwen gave me a work order # for their investigation into providing a refund. I asked for proof of authorization a month ago and I have not yet been informed that I cashed a check for $3.50--but I might have. SCAM is right. After all the dirty dealings and mortgage co. failures and fallouts, you would think they would try to run a clean ship. HAH!! The honest dollar is only enough for the honest man. view less
    They got me too. $54.95 a month since last July. OCWEN is part of this mortgage fraud along with Residential MD. and should be hit with a class action law suit. Ocwen gave me a work order # for their investigation into providing a refund. I ... view more
     Rate this review: Add rating 4  Subtract rating 0  #35
    eRelations Specialist Residential MD, Sunrise - FL 03/25/14

    Re #33

    Carolyn Politis, We apologize for any misunderstanding of billing for Residential MD. Rest assured, our process is to obtain authorization directly from our members in order to charge for payment for warranty premiums. We would like to address your experience. We will investigate the specifics of your enrollment and report back to you as soon as possible.

    eRelations Specialist Residential MD
    /sm view less
    Re #33

    Carolyn Politis, We apologize for any misunderstanding of billing for Residential MD. Rest assured, our process is to obtain authorization directly from our members in order to charge for payment for warranty premiums. We ... view more
     Rate this review: Add rating 0  Subtract rating 0  #34
    Carolyn Politis, Ruckersville - VA 03/24/14
      Rating : 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Customer Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Repair Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Overall Rating: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

    This company started taking money out of my mortgage account in June 2013 for a product that I did not authorize. They say they give you 30 days free and then if you do nothing (which I did as I did not want the product) they begin charging you for it. Totally unethical and we have lost $540.00 because our mortgage co does not send us statments so we only just found out about this charge. Our mortgage was with Wyndham Capital, it was sold to Green Tree and then OCWEN (all in one month). view less
    This company started taking money out of my mortgage account in June 2013 for a product that I did not authorize. They say they give you 30 days free and then if you do nothing (which I did as I did not want the product) they begin charging you ... view more
     Rate this review: Add rating 0  Subtract rating 0  #33
    eRelations Specialist Residential MD, Sunrise - FL 03/21/14

    Re #31

    John Ranyak, I apologize for any misunderstanding of the billing for Residential MD. Rest assured, our process is to obtain authorization directly from our members in order to charge for payment of warranty premiums. I would like to address your experience. Please send me an email at eRelations@ResidentialMD.com and provide your name, property address and phone number with the best time to contact you. I will investigate the situation and report back to you as soon as possible.

    --Stephanie eRelations Specialist Residential MD view less
    Re #31

    John Ranyak, I apologize for any misunderstanding of the billing for Residential MD. Rest assured, our process is to obtain authorization directly from our members in order to charge for payment of warranty premiums. I would ... view more
     Rate this review: Add rating 0  Subtract rating 0  #32
    John Ranyak, Lantana - FL 03/19/14
      • Customer Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

      Got an unsolicited call from RMD (via Green Tree Mortgage) offering "informative" booklet on a service plan costing $46/mo. I agreed to their sending the information for my consideration. After agreeing, I was told I would have 3 days to decline the service after which I would be charged the first month's premium. I refused and said I agreed to see the plan not to be conditionally enrolled in an UNSEEN plan and said don't send it. Now I expect Green Tree will be charging me as they did so many others that did not agree but getting scammed with a "credit check". Hang up on any RMD callers and complain to your mortgage banker. It's a predatory insurance sales tactic using a sensitive connection to unscrupulous home mortgage companies. view less
      Got an unsolicited call from RMD (via Green Tree Mortgage) offering "informative" booklet on a service plan costing $46/mo. I agreed to their sending the information for my consideration. After agreeing, I was told I would have 3 days to decline ... view more
       Rate this review: Add rating 0  Subtract rating 0  #31

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