Residential MD Home Warranty
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. |
Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine.
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Residential MD is another company like AHS and the others that advertise how great their service is and fail miserably to live up to their advertised level of service and care. They state the will cover pre-existing conditions but will try to avoid upholding their contractual responsibility. Our coil eroded and they claimed that I should have visually inspected the system to verify its condition like I am a HVAC expert. They do not return calls as they say they will, their customer service is rude and disrespectful and will argue as opposed to being customer centered.
Great warranty so far…..used it for AC and they paid for a new unit (air handler)
I have currently had this company for about 3months and i must say i was about to end my contract based off of the reviews i read and i am glad i did. I had a hot water heater to go out on a wed and they had it replaced in a matter of hours. then the following week i had a circuit board to go out on my heating unit and now they have replaced it. i just want to say the you residential gold and please do not believe all of what you read in these reviews. Check it out for yourself i did and i am glad
When this service came to us via our mortgage company we were skeptical, however the representative said we had nothing to worry about, we explained we have been living in our home for 16yrs and he still said everything would be fine. So when we placed a claim on our water heater we thought everything would work out.
Boy were we wrong. They immediately denied our claim, we even had the owner of the contracting company trying to speak with them and after 5 minutes on the phone with them he told them that his plumbing company would no longer like to be associated with them for the way the situation was handled.
We were then told it wouldnt be covered because it was a KNOWN condition ( since the water heater was so old we should have known it was expected to fail )
So basically only new things can be covered.
The customer service was terrible, often transferring us to different departments and taking 2 days just to terminate their business with them.
I have been with them for almost a year. Its been the best thing I have done. By going with them. They replaced both my washer and dryer that was 15 years old spent 1000 on my refridge to replace door for ice maker to work. Also fixed my ac unit that is old. So anyone says their not good is lying. Mine is already paying for its self. Now bext year could be a dif story. But so far so good.
Please be aware! When you sign up with Residential MD that isn’t really the name, it is a brand name of a contract that is used. The real company name is Cross country Home Services.
My furnace stops working at 8:30pm, with outside temp of 20 and below. I called the residential MD “warranty company” to respond by sending over a repair person within 2 hours as they assured me when I purchased the service. After 4 hours of phone run around, they told me that someone would be over by 12:00pm the next day. At 7:00am I received a call from that repair man informing me that he wouldn’t make it at all and for me to call the company and tell them he wouldn’t be coming. Once the repair guy shows up and (I must admit he repair was good) he realized the problem, he had to call the “warranty company” get approval (Really?). Meanwhile the clock is ticking and charges are going up. The cost was only $202.07 the warranty company didn’t even want to pay that. After a long argument they agreed to pay for half of the cost. As I said before, please beware! Don’t sign up with these crooks!
We have had the worst experience ever with the vendor selected to repair our washing machine. We are going on three weeks since the vendor came out to diagnose the problem and we have had to call the warranty company several times to find out when they would come out and make the promised repair.
Further we have also requested to speak to a supervisor or manager at Residential MD Home Warranty regarding how we were treated by their vendor and none was available.
We were promised a window of 12pm to 5pm today March 8th and after we called your company again the vendor told us he can not get to us today. Poor Service.
I signed up with RESIDENTIAL MD (Homesure of America) in 2012. IMO, they’re a licensed company with a legal right to scam consumers!
My advice to you is to look elsewhere. RESIDENTIAL MD (Homesure of America) will use tactics with their repairmen and contracts to avoid repairing your appliances.
I feel I’m paying them $45 dollars a month for them to creatively figure out a way to go up on premiums and find loops holes so they can avoid fixing appliances they advertise insurances for.
Residential MD aka Homesure (not sure what the name was before that!! Since they changed their name strategically and the link they provide for their BBB (Better Business Bureau) rating actually was a link and rating for a similarly named business. WATCH OUT CONSUMERS—YOU HAVE BEEN WARNED.
I’m sure they will change their name again in a few months.