The Warranty Group (Aon)
Home Warranty Plan Details and Reviews for The Warranty Group (Aon)
Premium: $379
Deductible: $75
Effective: 30 days after enrollment
Web: thewarrantygroup.com
Deductible: $75
Effective: 30 days after enrollment
Web: thewarrantygroup.com
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Aon warranty have been as The Warranty Group.
I am a contractor who does work for The Warranty Group, and I believe they are more than fair! If homeowners would read their policy and maintain their appliances, this insurance is well worth the price. We’ve done work with few other warranty companies over the past 20 years, and The Warranty Group by far covers more repairs and offers cashout if cost of repair exceeds cap limits. Homeowners expect to be able to pay $390 for the policy, never maintain their appliances, and get new ones when theirs break. Doesn’t work that way!
Bought home with clean inspection report and home warranty for 1 year provided by seller. We have made 3 legitimate claims – ceiling fan, gas leak, and most recently the furnace($1200). All these items passed the MEP – none have been paid by TWG warranty. These guys are scammers of the first order and their so called “warranty” is garbage. Their contract even contains a clause wherein they attempt to indemnify themselves from being sued – because they know it’s coming – they seem determined not to be out a penny.
i called for service, and was told to call contracter myself . i had repair done ,sent in bill and you refused to pay all i got was some razzle dazzle bs story. thanks for nothing
I bought the home warranty with my home purchase. I used it twice, and it more than paid for itself. Once was to fix the heating in the house, and the second was to replace (!) the hot water heater with just a tiny deductible. Overall I was very happy with the service. Both times the responders were fairly swift. If I didn’t have those problems, I probably would’ve thought the money was worth the peace of mind anyway.
We have had the same warranty since we bought our home 20 years ago. The name of the warranty company has changed many times. The Warranty Group will be the end of our association with this coverage. We had AC issues and the technician was completely incompetent and un-timley– 2 lost days of work with no resolution to the AC problem. We had an independent AC company come out to address the problem. They were appalled when they saw what The Warranty Group recommended technician had done. The independent company fixed what they could and we have had working AC since. Of course, now that we’ve had an independent company work on the unit, it is no longer covered by The Warranty Group. There is no way I can recommend this company– and we, of course, will not be renewing our contract with them.
We bought TWG Home warranty in 2007 when we bought the house, on the recommendation of the realtor. In 4 years, we have used their services twice for minor roof repairs and twice for AC problems. They did not have any roofer in our area. They let us choose a roofer and reimbursed us promptly. The AC failed both times Friday evening in extremely hot weather. They did send a service guy Monday morning each time and he could fix the problem same day. Another time garage door failed and they said the specific problem (broken spring)was not covered. We got it fixed on our own. Overall, I think we have received reasonable service for the money paid (approx $600-700 per year with some options). If you are a first time home buyer, it is worth having a home warranty for a few years until you get familiar with the house and its problems and also get to know repair persons in your area. You will have someone to call. But one should not expect the company to take care of expensive or frequent repairs.
I recently have a dry wall repair after leak inspection. The warranty group found a local contractor to do the work. The contractor inspected and quoated. The warranty group only allow him to do half of the work without paying another half which needs to finish and paint and bring the dry wall look like before… It’s only $100 and this company does not even want to pay for it… Please seriously consider your decision when you choose warranty for your home.
I HAVE THE HOME WARRANTY PROTECTION PLAN BOUGHT BY THE SELLERS WHEN I PURCHASED MY HOME FROM THEM TO COVER ALL APPLIANCES FOR A YEAR. THE COVERAGE IS HORRIFIC! THERE ARE SO MANY LIMITATIONS AND RED TAPE TO GO THROUGH! I HAVE NEVER BEEN SO AGGRIVATED WITH A COMPANY! THIS COMPANY AND ITS EMPLOYERS ARE IMCOMPETENT & RUDE! MY HEAT WENT OUT IN DEC 2010 AND I HAVE GOT NOTHING FROM THIS COMPANY EXCEPT THE RUN AROUND STILL WAITING ON THE CHECK AND ITS LATE JAN 2011. NOT TO MENTION A COPY OF THE CONTRACT STILL HAS NOT BEEN SENT EITHER! PLACED MANY CALLS AND SEEMS NO ONE EVER KNOWS WHAT ANYONE ELSE DOES OR WHERE TO TRANFSER YOU. I WILL NEVER BUY ANY KIND OF PLAN FROM THIS COMPANY AGAIN… THE HEADACHE IS NOT WORTH IT. I HAVE WORKED IN CUSTOMER SERVICE MY ENTIRE LIFE AND THIS WOULD NEVER BE ACCEPTABLE TO ANY OF MY EMPLOYERS… NOT SURE HOW THEY GET BY WITH IT OR HOW THEY ARE STILL IN BUSINESS! BEWARE AND STAY AWAY FROM THIS COMPANY!
i just started doing work with this company and i would definitely say they are a fly by night company. i am a certified hvac technician and been doing work for over 7 years. this company wants to push denials and not pay even peanuts to the contractor. its horrible they give us $230.00 for a replacement of a furnace. they will send multiple service techs before anything is done for you ! BEWARE OF THIS COMPANY THEY ARE A SCAM ! THEIR REPS MOST OF THEM ARE NICE ! yet there are a few that really hate spending money. they don’t want to do shit ! keep your numbers down or else you wont get work ! i just don’t show up to there calls !
dont expect quick or polite service! if they say they will call you back, dont wait by the phone! Supervisors need to go back to the entry level positions and re-learn what their job entails!
I have been dealing with this company on my auto gap insurance for almost 11 months. We had our gap insurance though them and had to file a claim on the car last Sept. I have been dealing with a service rep named Blanca that as gone as far as saying I never sent in any of the paper work they need. To bad for them I had it certified mail and show they recieved it. She has had the nerve to be rude to both my husbend and I, we are still fighting for them to take care of this with no results,guess the next step is to take all our copies of the documentation we have to a lawyer. I will never get any kind of service though this company again!!!!
As a contractor (30 years) who has worked for several home warranty companies in the past, AON is FAR, FAR superior than virtually every other company. I am taking the time to write this because it is absolutely true. They cover most everything, beyond what any other company provides and their authorizations are instantaneous. TRULY, this is the warranty I would purchase……
My plan expired on 5/5/2010 and I had mailed out the check on 4/5/2010. AON cashed it on 4/8/2010. In May I received another letter said it’s expired please renew soon. I called in on 5/5 and some guy told me they will research the check and get back to me ( didn’t happen). After a week, I called again he told me it has been taking care of and they found my check. As of today 7/12, I called in to report a problem, they told me my plan was expired and they never had any notes indicated that I had called in twice in May..don’t even mention my being cashed check. I had been waiting in line for 30 minutes and the answer I got is sorry, you have to call in tomorrow again and the premium department will research your check again. It’s horrible and I am pissed.
I assume my Circuit City Protection Plan for my TV was taken over by The Warranty Group/AON when Circuit City went out of business. A few weeks ago my picture started going green and then a few days later a message would be on the screen when I turned the TV on stating that the projection lamp was nearing the end of it’s life and needed to be replaced. The TV is almost 4 years old which is definitely longer than average for a projection lamp. After initially being informed via messages for the Circuit City phone number that Assurant had acquired the warranty. After a few phone calls and emails they informed me that The Warranty Group/AON held the warranty.
When I called AON I reached customer service and they put me through to technical support. I was told that they would trouble shoot it with me and they wanted me to reset the lamp warning. I wasn’t satisfied with that so I asked to speak to CS again and was told that this was normal. I told her that I didn’t want to reset the lamp that it was clearly going bad and that I wanted it replaced. She said they didn’t send out lamps because when the customer received them that the lamps would go bad if they just sat there and weren’t installed immediately. Now I’m not sure why anyone would just let them sit there but I asked her how the manufacturer could afford to make lamps per special order because if what she was telling me was true then they obviously couldn’t keep any in stock. She of course fumbled and had no real answer. I agreed to speck to another tech person who was a complete jerk. He wanted me to reset the lamp also. When I told him that I didn’t have a reset option, only a yes or no to say whether the lamp was replaced, he said that is what I needed to do. He also told me the lamp warning message was nothing and I shouldn’t pay attention to it. When I told him I thought what they were doing was bogus and that I felt they were trying to avoid replacing the lamp because my warranty was set to expire at the end of July he became really rude and yelled that he wasn’t going to argue with me. I told him that was fine that I wanted to be connected to another CS person which he did. The first thing I asked was what state they were in because I would need that info for the Attorney General office of their state, things changed immediately. I told “Josh” that what they were trying to do was bogus and that if I reset the lamp replacement setting that when it did go out they would find a way out of replacing it or it would go past my warranty expiration date. Needless to say after 2 CS people and 2 tech reps my lamp arrived 3 days later. So much for not sending lamps out. They are a joke.
IF YOU HAVE A REPAIR COST OVER $1000.00 THEY TURN AND TWIST NOT TO PAY THEY START BEING VERY TECHNICAL ASKING FOR BLOOD SIMPY NOT TO COVER I THINK THEY SHOULD SAY NO ENGINE,TRAS OR ANYTHING OVER 1000.00 IS NOT COVERD IN THEIR CONTRACT
my experience with Warranty group is very bad overall. In turn I have some good words for A&E (contractor company) who repeatedly tried to resolve 2 year old issue with my microwave and in turn replaced all parts of it but still could not fix it. All this time they did not give up =))
Warranty Groups “Admin group” is horrible and trys to push things back to the customers or their contract service groups. Warranty Group was unable to take the responsibility of not being able to fix the issue. In turn tried to play game of expired warranty (Its been 2 years they are trying to repair the same problem). I already overpaid them by one year during which microwave was not working) I was surprised that this was the best they came up with. Upon confronting Admin referred the case to another contract service group “J&R” as if they are going to fix this issue .. Huh.. how frustrating and ignorant of Warranty group to stand up and say “yes” to get a resolution on this long lasting problem.
These people had AWFUL phone customer service. Their contractors would say they would show up, REPEATEDLY, and not show up. I would take mornings off work, they wouldn’t show up, I’d lose money/work time, and then they would do it all over again. When I complained to the company, they did nothing about it. They sent contractors who several times were incompetent to fix the problem at hand. Then, we got a letter from their parent company, Virginia Surety, that they were discontinuing our policy. These people were good around 2004, but they have deteriorated in recent years. They are AWFUL! Do yourself a favor and shop somewhere else!!!!
Our air handler failed. the first company they sent out tried to pressure us into using them by threatening fines for Freon leaks. The next company they sent was straight but it wound up costing us over $1,000 because they do not cover work needed to replace connecting ductwork, etc. blah blah blah. I’m on this site because I will not renew with Warranty Group.
The Warranty company is a joke. We need a new Furnace and they are going to cover $600. Our estimate for a new furnace is $2000 They say they can buy the furnace for $340 dollars and will only pay another 300 to do the install. Try and see if you can get anyone to install the furnace that cheap?
They were not very friendly on the phone and not helpful
I would not recommend this warranty company to anyone please stay away
I’ve been their customer for 3 years. On “Internal Plumbing System” the “COVERED” part reads “Leaks and breaks of water, drain,gas,waste,or vent lines…” I had a leak under our kitchen sink which I tried to locate before I called them. The plumber they sent claimed the leak was caused by the piping line connected to the spray attachment of the faucet. Under “NOT COVERED”, their contract says,”leaks,breaks, collapse or damage to water,drain,gas waste,or vent lines caused by freezing, roots,rocks or earth movement..faucets and fixtures..So after having their approved plumber come out they refused to pay for his service call and ANY OF THE REPAIRS because the water leakage was somehow connected to the faucet line. To my way of thinking, this is “vague, ambiguous and misleading”. I asked to speak to a manager or supervisor about this. The representative said that I couldn’t and that there was nothing that could be done, although she would speak to her manager about my complaint. I even tried to reason with them, saying they should at least pay for the service call this time considering how deceptive and misleading the wording of their contract was. So far they have just ignored my complaint and have shown no interest in protecting a relationship with a longer-term customer like us. Make sure you read their contract very carefully before you become a customer of The Warranty Group and know ahead of time that “the customer isn’t always right” with this organization.
I bought GAP coveraget hrew tis company when I p[urchased my car last august. I was in a bad car accident in April and i still have yet to see any type of settlement check. i have called several time to find out what is going on and everyone goves me the same spiel. Your claim is being processed. I have ended up making 3 payments on an auto loan I don’t have because of them! Iwill NEVER use them again!
Had a pool pump go bad, called the 1-800 number, which was answered promptly, and told that their pool specialist would soon contact me. Amazed when phone rang 10 minutes later and it was the assigned local pool company ready to make an appointment the next day. I was working that day, but they told me no problem, they would come in through the side pool door and just leave the check for the deductible in the pump control cabinet. When I got home from work the job was done. Correctly, apparently, since no trouble so far after several months. They even cleaned up afterwards so you didn’t know they’d been there. Pleased so far, though just received renewal request and they raised the annual price about a $100. Going to renew, though.
I used the warranty group for a circuit city warranty and must admit the process was as slow as snails. However, I called the CEO’s office and “BAM” the pace quickened tremendously. I was acquainted with a supervisor and received a direct line…and wow patience paid off.
Appreciate the info guys, thanks
I have an extended warranty that I purchased with Circuit City. I have been waiting since before weeks before the Super Bowl and I still hve not had anyone to my house to look at my TV. I had to repair what I could myself. I sent two Faxes and they referred my claim to Precision Television. They provided absolutely no information to Precision although I provided it all when I faxed. Last I heard , was they were waiting for approval for the repair yet nobody has even looked at my TV. I will be contacting my lawyer. They should be sued, because they will not do anything. I have had to purchase a bulb for my Sony and replaced the fans on my own and I have not been reimbursed either.