The Warranty Group (Aon)

Home Warranty Plan Details and Reviews for The Warranty Group (Aon)

The Warranty Group (Aon)
Customer Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness 2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating
Repair Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating2.2 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Total Reviews: 52
Total Quotes : 24
Premium $399
Deductible $75
Effective 30 days after enrollment
Years In Business 2016
BBB Rating
Complaint Resolution
Offers Online Claims
Coverage Area Nationwide (USA)



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 (888) 826-8212

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Aon warranty have been as The Warranty Group.

Aon warranty have been as The Warranty Group.

Reviews & Ratings

Farmington - CT 08-12-2016
John,Farmington CT
Posted On 08/12/16
Review No. 104803
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
After reviewing comments I agree, this is not a company I would recommend to anyone. Also agree it is a fly by night enterprise. They have wasted my time and cost me two years in premiums. Worst customer service I have ever experienced. Customer beware.
# 104803
Farmington - CT 08-12-2016
John,Farmington CT
Posted On 08/12/16
Review No. 104802
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I signed up with Warranty Group two years ago, recently submitted two claims, both denied. For example they do not cover oil heated hot water heaters. They do not cover electronic components on air conditioners. Customer service is undoubtedly the worst I have ever experienced. Each time I called, no matter which day, I or the technician waited at least 30 minutes for someone to answer the phone. The last technician actually gave up and left our residence. Reviewing customer feedback, I now see why I was experiencing such poor service. view less
I signed up with Warranty Group two years ago, recently submitted two claims, both denied. For example they do not cover oil heated hot water heaters. They do not cover electronic components on air conditioners. Customer service is undoubtedly the worst I have ever experienced. Each time I called, no matter which day, I or the technician waited at least 30 minutes for someone to answer the
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# 104802
Baltimore - MD 06-23-2015
Crystal,Baltimore MD
Posted On 06/23/15
Review No. 88612
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I have used AON/The Warranty group since 2004 and had no problems with getting things repaired or replaced. I like the option that you can pick your own contractor and don't have to use their vendors if you don't want to. We had our roof repaired, water heater, hot tub and washing machine replaced without any problem. I have been overwhelmingly happy.
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# 88612
Wesley CHapel - FL 05-04-2015
Denise,Wesley CHapel FL
Posted On 05/04/15
Review No. 86946
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
the worst company. they sent someone out to check hot water heater. The person was incompitant to the point where they didn't want to shut the water off and let it keep leaking. the name of the company was tri-state Heating and air conditioning inc. The company stated my hot water heater was improperly installed. The hot water heater split inside the tank and caused the heater to leak 40 gallons of water and some until the water was shut off by the home owner.
The Warranty group will not honor the warranty because of the company Tri-State miss diagnosis. I know how to pay a real plumbing company 1300.00 to install a new hot water heater because the home warranty group does not want to send out for a second opinion. In this case all these companies are a waiste of money. sad but true. view less
the worst company. they sent someone out to check hot water heater. The person was incompitant to the point where they didn't want to shut the water off and let it keep leaking. the name of the company was tri-state Heating and air conditioning inc. The company stated my hot water heater was improperly installed. The hot water heater split inside the tank and caused the heater to leak 40
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# 86946
Ashland - KY 03-10-2015
Crystal Horton,Ashland KY
Posted On 03/10/15
Review No. 85673
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I am truly disappointed with this home warranty company. I just renewed the warranty in Feb. 2015 and we had to file a claim for our plumbing. I had called several times to make sure the work would be covered and was assured all would be paid. They first authorized one amount but the work took longer and I was told to call back if we needed to get more time authorized. I called back and was told everything was fine and just let them know the total. I sent in the invoice and expected a check for the full amount. I received a check significantly less than what the repairs cost. When I called to check, I was told they will look into and call me back. I received this promise from several representatives but never received a call back. I called back today and was told they will not be covering what they approved and promised to cover. I requested a supervisor and was told it would take 2 days. I last spoke with Kenny and when I mentioned I will have to share my negative experience with others. Kenny said that he didn't care if I shared my negative experience and they didn't care about that. I strongly suggest going with another warranty group as this group doesn't care about the satisfaction of its customers and doesn't honor their promise. view less
I am truly disappointed with this home warranty company. I just renewed the warranty in Feb. 2015 and we had to file a claim for our plumbing. I had called several times to make sure the work would be covered and was assured all would be paid. They first authorized one amount but the work took longer and I was told to call back if we needed to get more time authorized. I called back and
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# 85673
Jacksonville - FL 03-26-2014
G Hawkins,Jacksonville FL
Posted On 03/26/14
Review No. 72482
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am very surprised with all the negative comments. I have had AON/The Warranty Group since 1999 when I purchased my home. We have had no issues with them. We have had several items repaired and replaced. We have had problems with some of the Technicians, who work for the contractor (which was very rare), but when we called to complain, they sent out a different contractor. The customer service agents have been great each time we called, and we have not been left stranded on any repairs. I would highly recommend and will continue to renew my policy. Well worth it. view less
I am very surprised with all the negative comments. I have had AON/The Warranty Group since 1999 when I purchased my home. We have had no issues with them. We have had several items repaired and replaced. We have had problems with some of the Technicians, who work for the contractor (which was very rare), but when we called to complain, they sent out a different contractor. The customer
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# 72482
Alpharetta - GA 08-21-2013
John K,Alpharetta GA
Posted On 08/21/13
Review No. 65282
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
AWFUL. Service provider came to clean a septic system and could NOT find tank - REALLY! Then wanted the $75 service fee, which I sensibly refused to pay, as there was no service. AHS froze my account and would not provide other services, until I paid septic provider for doing nothing. Must be great to be one of their contracotrs - get refered, show up, don't do anything, collect $75, if homeowner refuses to pay, AHS holds homeowner hostage. view less
AWFUL. Service provider came to clean a septic system and could NOT find tank - REALLY! Then wanted the $75 service fee, which I sensibly refused to pay, as there was no service. AHS froze my account and would not provide other services, until I paid septic provider for doing nothing. Must be great to be one of their contracotrs - get refered, show up, don't do anything, collect $75, if
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# 65282
Glen Burnie - MD 01-17-2013
John,Glen Burnie MD
Posted On 01/17/13
Review No. 50398
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I have always had good luck with this company. The phone reps are always nice. Some service providers are better than others but for the most part are solid. The coverage has easily paid for itself over the five years we've had it.
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# 50398
Bristow - VA 06-27-2012
Emily S.,Bristow VA
Posted On 06/27/12
Review No. 34794
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I have had this service for 4 years, since then, I have had my gas range replaces, my dishwasher repaired and am now having my refrigerator replaced due to a bad compressor.

The customer service reps are ok. By no means go above and beyond but have been pleasant. They scheduled service tech on my most recent issue within 3 days and they have come to the conclusion that it should be replaced.

Being a recently divorced mom of a 16 year old, I don't know what I would do without this... well yeah I do. I would be out a grand on a refrigerator/freezer; a couple of hundred bucks on a dishwasher and about $1700 for a gas range with downdraft.

The only advice I would give anyone is KNOW THEE SPECS OF YOUR CURRENT APPLIANCE! On my gas range, they tried to replace it with one without a downdraft. Knowing this information allowed me to get a correct replacement which was about a $700 difference.

I would recommend to ANYONE! view less
I have had this service for 4 years, since then, I have had my gas range replaces, my dishwasher repaired and am now having my refrigerator replaced due to a bad compressor.

The customer service reps are ok. By no means go above and beyond but have been pleasant. They scheduled service tech on my most recent issue within 3 days and they have come to the conclusion that it
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# 34794
Yuma - AZ 05-16-2012
Zane Loney,Yuma AZ
Posted On 05/16/12
Review No. 31127
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
You really need to read the fine print. Yes, they cover alot of items, but not usually the items on the appliances that you need fixed. I have used them for over 6 years now, and I am finished.
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# 31127
carlsbad - NM 03-23-2012
l fried,carlsbad NM
Posted On 03/23/12
Review No. 27057
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I do not understand the point in having insurance through this company. They have wasted alot of my time. Its been a hassle and a half. Our dishwasher broke, they company they sent out to check it was rude and didn't even turn I their paperwork on the problem... A month later after countless phone calls, we were finally called back. The representative was rude and short with us when informing that they would replace it with a new unit. We came to an agreement about a model and date/ time of installation, but turns out it was a lie... The company just dropped it off and said there there was a 3rd party to install it.... And turns out that 3rd party had 48 hours to contact us for installation .... So now I have a dishwasher in a box sitting in my living room waiting to be hooked up 2 months from the date we called the warranty group to make a claim in the first place.... AND the installer was scheduled to come this afternoon and never showed up! No call! No NOTHING!!!!! we may have a new washer (in a box in my livingroom), but this insurance has done nothing to give us peace of mind!!!! Its a waste. view less
I do not understand the point in having insurance through this company. They have wasted alot of my time. Its been a hassle and a half. Our dishwasher broke, they company they sent out to check it was rude and didn't even turn I their paperwork on the problem... A month later after countless phone calls, we were finally called back. The representative was rude and short with us when
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# 27057
- 09-22-2011
Kari, Las Vegas, NV
Posted On 09/22/11
Review No. 15496
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am a contractor who does work for The Warranty Group, and I believe they are more than fair! If homeowners would read their policy and maintain their appliances, this insurance is well worth the price. We've done work with few other warranty companies over the past 20 years, and The Warranty Group by far covers more repairs and offers cashout if cost of repair exceeds cap limits. Homeowners expect to be able to pay $390 for the policy, never maintain their appliances, and get new ones when theirs break. Doesn't work that way! view less
I am a contractor who does work for The Warranty Group, and I believe they are more than fair! If homeowners would read their policy and maintain their appliances, this insurance is well worth the price. We've done work with few other warranty companies over the past 20 years, and The Warranty Group by far covers more repairs and offers cashout if cost of repair exceeds cap limits. Homeowners
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# 15496
- 09-21-2011
Robert B. Vance Jenks, OK
Posted On 09/21/11
Review No. 15463
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Bought home with clean inspection report and home warranty for 1 year provided by seller. We have made 3 legitimate claims - ceiling fan, gas leak, and most recently the furnace($1200). All these items passed the MEP - none have been paid by TWG warranty. These guys are scammers of the first order and their so called "warranty" is garbage. Their contract even contains a clause wherein they attempt to indemnify themselves from being sued - because they know it's coming - they seem determined not to be out a penny. view less
Bought home with clean inspection report and home warranty for 1 year provided by seller. We have made 3 legitimate claims - ceiling fan, gas leak, and most recently the furnace($1200). All these items passed the MEP - none have been paid by TWG warranty. These guys are scammers of the first order and their so called "warranty" is garbage. Their contract even contains a clause wherein they
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# 15463
- 08-09-2011
steve fotenos 2168 moonstone cir el dorado hills ca
Posted On 08/09/11
Review No. 13919
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
i called for service, and was told to call contracter myself . i had repair done ,sent in bill and you refused to pay all i got was some razzle dazzle bs story. thanks for nothing
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# 13919
- 07-29-2011
Ken, Henderson, NV
Posted On 07/29/11
Review No. 13629
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I bought the home warranty with my home purchase. I used it twice, and it more than paid for itself. Once was to fix the heating in the house, and the second was to replace (!) the hot water heater with just a tiny deductible. Overall I was very happy with the service. Both times the responders were fairly swift. If I didn't have those problems, I probably would've thought the money was worth the peace of mind anyway. view less
I bought the home warranty with my home purchase. I used it twice, and it more than paid for itself. Once was to fix the heating in the house, and the second was to replace (!) the hot water heater with just a tiny deductible. Overall I was very happy with the service. Both times the responders were fairly swift. If I didn't have those problems, I probably would've thought the money was
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# 13629
- 05-23-2011
Diane Benton Missouri City TX
Posted On 05/23/11
Review No. 12010
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
We have had the same warranty since we bought our home 20 years ago. The name of the warranty company has changed many times. The Warranty Group will be the end of our association with this coverage. We had AC issues and the technician was completely incompetent and un-timley-- 2 lost days of work with no resolution to the AC problem. We had an independent AC company come out to address the problem. They were appalled when they saw what The Warranty Group recommended technician had done. The independent company fixed what they could and we have had working AC since. Of course, now that we've had an independent company work on the unit, it is no longer covered by The Warranty Group. There is no way I can recommend this company-- and we, of course, will not be renewing our contract with them. view less
We have had the same warranty since we bought our home 20 years ago. The name of the warranty company has changed many times. The Warranty Group will be the end of our association with this coverage. We had AC issues and the technician was completely incompetent and un-timley-- 2 lost days of work with no resolution to the AC problem. We had an independent AC company come out to address the
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# 12010
- 04-28-2011
KARKAL, SECANE,PA
Posted On 04/28/11
Review No. 11581
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
We bought TWG Home warranty in 2007 when we bought the house, on the recommendation of the realtor. In 4 years, we have used their services twice for minor roof repairs and twice for AC problems. They did not have any roofer in our area. They let us choose a roofer and reimbursed us promptly. The AC failed both times Friday evening in extremely hot weather. They did send a service guy Monday morning each time and he could fix the problem same day. Another time garage door failed and they said the specific problem (broken spring)was not covered. We got it fixed on our own. Overall, I think we have received reasonable service for the money paid (approx $600-700 per year with some options). If you are a first time home buyer, it is worth having a home warranty for a few years until you get familiar with the house and its problems and also get to know repair persons in your area. You will have someone to call. But one should not expect the company to take care of expensive or frequent repairs. view less
We bought TWG Home warranty in 2007 when we bought the house, on the recommendation of the realtor. In 4 years, we have used their services twice for minor roof repairs and twice for AC problems. They did not have any roofer in our area. They let us choose a roofer and reimbursed us promptly. The AC failed both times Friday evening in extremely hot weather. They did send a service guy Monday
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# 11581
- 03-22-2011
Alan
Posted On 03/22/11
Review No. 10921
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I recently have a dry wall repair after leak inspection. The warranty group found a local contractor to do the work. The contractor inspected and quoated. The warranty group only allow him to do half of the work without paying another half which needs to finish and paint and bring the dry wall look like before... It's only $100 and this company does not even want to pay for it... Please seriously consider your decision when you choose warranty for your home. view less
I recently have a dry wall repair after leak inspection. The warranty group found a local contractor to do the work. The contractor inspected and quoated. The warranty group only allow him to do half of the work without paying another half which needs to finish and paint and bring the dry wall look like before... It's only $100 and this company does not even want to pay for it... Please
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# 10921
- 01-26-2011
AMIE BURTON REAGAN TN
Posted On 01/26/11
Review No. 10158
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I HAVE THE HOME WARRANTY PROTECTION PLAN BOUGHT BY THE SELLERS WHEN I PURCHASED MY HOME FROM THEM TO COVER ALL APPLIANCES FOR A YEAR. THE COVERAGE IS HORRIFIC! THERE ARE SO MANY LIMITATIONS AND RED TAPE TO GO THROUGH! I HAVE NEVER BEEN SO AGGRIVATED WITH A COMPANY! THIS COMPANY AND ITS EMPLOYERS ARE IMCOMPETENT & RUDE! MY HEAT WENT OUT IN DEC 2010 AND I HAVE GOT NOTHING FROM THIS COMPANY EXCEPT THE RUN AROUND STILL WAITING ON THE CHECK AND ITS LATE JAN 2011. NOT TO MENTION A COPY OF THE CONTRACT STILL HAS NOT BEEN SENT EITHER! PLACED MANY CALLS AND SEEMS NO ONE EVER KNOWS WHAT ANYONE ELSE DOES OR WHERE TO TRANFSER YOU. I WILL NEVER BUY ANY KIND OF PLAN FROM THIS COMPANY AGAIN... THE HEADACHE IS NOT WORTH IT. I HAVE WORKED IN CUSTOMER SERVICE MY ENTIRE LIFE AND THIS WOULD NEVER BE ACCEPTABLE TO ANY OF MY EMPLOYERS... NOT SURE HOW THEY GET BY WITH IT OR HOW THEY ARE STILL IN BUSINESS! BEWARE AND STAY AWAY FROM THIS COMPANY! view less
I HAVE THE HOME WARRANTY PROTECTION PLAN BOUGHT BY THE SELLERS WHEN I PURCHASED MY HOME FROM THEM TO COVER ALL APPLIANCES FOR A YEAR. THE COVERAGE IS HORRIFIC! THERE ARE SO MANY LIMITATIONS AND RED TAPE TO GO THROUGH! I HAVE NEVER BEEN SO AGGRIVATED WITH A COMPANY! THIS COMPANY AND ITS EMPLOYERS ARE IMCOMPETENT & RUDE! MY HEAT WENT OUT IN DEC 2010 AND I HAVE GOT NOTHING FROM THIS COMPANY
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# 10158
- 12-11-2010
JEREMY LOS ANGELES C.A
Posted On 12/11/10
Review No. 9548
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
i just started doing work with this company and i would definitely say they are a fly by night company. i am a certified hvac technician and been doing work for over 7 years. this company wants to push denials and not pay even peanuts to the contractor. its horrible they give us $230.00 for a replacement of a furnace. they will send multiple service techs before anything is done for you ! BEWARE OF THIS COMPANY THEY ARE A SCAM ! THEIR REPS MOST OF THEM ARE NICE ! yet there are a few that really hate spending money. they don't want to do shit ! keep your numbers down or else you wont get work ! i just don't show up to there calls ! view less
i just started doing work with this company and i would definitely say they are a fly by night company. i am a certified hvac technician and been doing work for over 7 years. this company wants to push denials and not pay even peanuts to the contractor. its horrible they give us $230.00 for a replacement of a furnace. they will send multiple service techs before anything is done for you !
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# 9548
- 08-12-2010
Michelle Perez Fairbanks, AK
Posted On 08/12/10
Review No. 7622
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
dont expect quick or polite service! if they say they will call you back, dont wait by the phone! Supervisors need to go back to the entry level positions and re-learn what their job entails!
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# 7622
- 08-09-2010
Sandra Pueblo, Co
Posted On 08/09/10
Review No. 7552
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have been dealing with this company on my auto gap insurance for almost 11 months. We had our gap insurance though them and had to file a claim on the car last Sept. I have been dealing with a service rep named Blanca that as gone as far as saying I never sent in any of the paper work they need. To bad for them I had it certified mail and show they recieved it. She has had the nerve to be rude to both my husbend and I, we are still fighting for them to take care of this with no results,guess the next step is to take all our copies of the documentation we have to a lawyer. I will never get any kind of service though this company again!!!! view less
I have been dealing with this company on my auto gap insurance for almost 11 months. We had our gap insurance though them and had to file a claim on the car last Sept. I have been dealing with a service rep named Blanca that as gone as far as saying I never sent in any of the paper work they need. To bad for them I had it certified mail and show they recieved it. She has had the nerve to be
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# 7552
- 07-24-2010
Jim D. Cinn Ohio
Posted On 07/24/10
Review No. 7324
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
As a contractor (30 years) who has worked for several home warranty companies in the past, AON is FAR, FAR superior than virtually every other company. I am taking the time to write this because it is absolutely true. They cover most everything, beyond what any other company provides and their authorizations are instantaneous. TRULY, this is the warranty I would purchase......
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# 7324
- 07-12-2010
shu, Tempe AZ
Posted On 07/12/10
Review No. 7179
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My plan expired on 5/5/2010 and I had mailed out the check on 4/5/2010. AON cashed it on 4/8/2010. In May I received another letter said it's expired please renew soon. I called in on 5/5 and some guy told me they will research the check and get back to me ( didn't happen). After a week, I called again he told me it has been taking care of and they found my check. As of today 7/12, I called in to report a problem, they told me my plan was expired and they never had any notes indicated that I had called in twice in May..don't even mention my being cashed check. I had been waiting in line for 30 minutes and the answer I got is sorry, you have to call in tomorrow again and the premium department will research your check again. It's horrible and I am pissed. view less
My plan expired on 5/5/2010 and I had mailed out the check on 4/5/2010. AON cashed it on 4/8/2010. In May I received another letter said it's expired please renew soon. I called in on 5/5 and some guy told me they will research the check and get back to me ( didn't happen). After a week, I called again he told me it has been taking care of and they found my check. As of today 7/12, I called in
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# 7179
- 06-13-2010
Clarence Gelwicks- Chambersburg, PA
Posted On 06/13/10
Review No. 6829
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I assume my Circuit City Protection Plan for my TV was taken over by The Warranty Group/AON when Circuit City went out of business. A few weeks ago my picture started going green and then a few days later a message would be on the screen when I turned the TV on stating that the projection lamp was nearing the end of it's life and needed to be replaced. The TV is almost 4 years old which is definitely longer than average for a projection lamp. After initially being informed via messages for the Circuit City phone number that Assurant had acquired the warranty. After a few phone calls and emails they informed me that The Warranty Group/AON held the warranty.

When I called AON I reached customer service and they put me through to technical support. I was told that they would trouble shoot it with me and they wanted me to reset the lamp warning. I wasn't satisfied with that so I asked to speak to CS again and was told that this was normal. I told her that I didn't want to reset the lamp that it was clearly going bad and that I wanted it replaced. She said they didn't send out lamps because when the customer received them that the lamps would go bad if they just sat there and weren't installed immediately. Now I'm not sure why anyone would just let them sit there but I asked her how the manufacturer could afford to make lamps per special order because if what she was telling me was true then they obviously couldn't keep any in stock. She of course fumbled and had no real answer. I agreed to speck to another tech person who was a complete jerk. He wanted me to reset the lamp also. When I told him that I didn't have a reset option, only a yes or no to say whether the lamp was replaced, he said that is what I needed to do. He also told me the lamp warning message was nothing and I shouldn't pay attention to it. When I told him I thought what they were doing was bogus and that I felt they were trying to avoid replacing the lamp because my warranty was set to expire at the end of July he became really rude and yelled that he wasn't going to argue with me. I told him that was fine that I wanted to be connected to another CS person which he did. The first thing I asked was what state they were in because I would need that info for the Attorney General office of their state, things changed immediately. I told "Josh" that what they were trying to do was bogus and that if I reset the lamp replacement setting that when it did go out they would find a way out of replacing it or it would go past my warranty expiration date. Needless to say after 2 CS people and 2 tech reps my lamp arrived 3 days later. So much for not sending lamps out. They are a joke. view less
I assume my Circuit City Protection Plan for my TV was taken over by The Warranty Group/AON when Circuit City went out of business. A few weeks ago my picture started going green and then a few days later a message would be on the screen when I turned the TV on stating that the projection lamp was nearing the end of it's life and needed to be replaced. The TV is almost 4 years old which is
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# 6829
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