The Warranty Group (Aon)
Customer Reviews ( on a scale of 5 )
Service Plan
Aon Home Warranty is one of the trusted home warranty companies. Aon is now re-branded as The Warranty Group company.
Notes and Disclaimers- In the earlier days, we collected ratings, but did not collect the review comments from users. So the total # of user ratings may not match with the total # of comments in some cases.
- Premium and deductible pricing info was taken from internet resources and may have changed recently. Please call insurance provides for latest pricing info
Complete review not available. Ratings are copied from old rating system
Text review not available. Ratings copied from old rating system
Complete review not available. Ratings copied from old rating system
Complete review is not available. Ratings copied from old rating system
“If you use their services, eventually they’ll cancel you!”
We have been with this company for over 5 years. However, when it came time to renew, we didn’t hear from AON/TWG (either by call or letter). So, I decided to call and make and inquiry. I renewed, and thought all was copecetic, until I got a call back from the CSR. She stated that we were “blocked” from renewing. She couldn’t give a reason-had no clue why-just that we could NOT renew. Even when I called supervisors, they too, refused to renew us. Also, they had no answer why we were (blocked) canceled. I was flabbergasted, for I had NO IDEA why this was so?! Ws it because we filed 4 claims last year? They weren’t exorbitant, and besides, they had accepted the claims. Later on, one CSR suggested that it may have been because of our “over usage” of the insurance. WHAT? Nowhere in the contract is this stipulated, nor did anyone ever tell us we may have renewal troubles. So, you can have home warranty coverage, but make sure you don’t use it!! Isn’t that what a home warranty is for??? We’d always paid promptly with renewals and service fees, but we still cannot get an answer why we are not being renewed. Even with the myriad of calls, inquiries, etc., we still have no idea. AON/TWG told me I had to write my request, (wait 6-8 wks.) to the underwriting dept. They in turn would contact me (in writing) to PERHAPS explain why.
My suggestion is go with another company that is upfront and professional with their clients. I am finding that there are a lot of other reputable home warranty companies out on the market. Find one that doesn’t make the client “jump through hoops” and waste their time trying to get unattainable answers!