The Warranty Group (Aon)
Home Warranty Plan Details and Reviews for The Warranty Group (Aon)
Premium: $379
Deductible: $75
Effective: 30 days after enrollment
Web: thewarrantygroup.com
Deductible: $75
Effective: 30 days after enrollment
Web: thewarrantygroup.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 34 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 34 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Aon warranty have been as The Warranty Group.
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dont expect quick or polite service! if they say they will call you back, dont wait by the phone! Supervisors need to go back to the entry level positions and re-learn what their job entails!
I have been dealing with this company on my auto gap insurance for almost 11 months. We had our gap insurance though them and had to file a claim on the car last Sept. I have been dealing with a service rep named Blanca that as gone as far as saying I never sent in any of the paper work they need. To bad for them I had it certified mail and show they recieved it. She has had the nerve to be rude to both my husbend and I, we are still fighting for them to take care of this with no results,guess the next step is to take all our copies of the documentation we have to a lawyer. I will never get any kind of service though this company again!!!!
As a contractor (30 years) who has worked for several home warranty companies in the past, AON is FAR, FAR superior than virtually every other company. I am taking the time to write this because it is absolutely true. They cover most everything, beyond what any other company provides and their authorizations are instantaneous. TRULY, this is the warranty I would purchase……
My plan expired on 5/5/2010 and I had mailed out the check on 4/5/2010. AON cashed it on 4/8/2010. In May I received another letter said it’s expired please renew soon. I called in on 5/5 and some guy told me they will research the check and get back to me ( didn’t happen). After a week, I called again he told me it has been taking care of and they found my check. As of today 7/12, I called in to report a problem, they told me my plan was expired and they never had any notes indicated that I had called in twice in May..don’t even mention my being cashed check. I had been waiting in line for 30 minutes and the answer I got is sorry, you have to call in tomorrow again and the premium department will research your check again. It’s horrible and I am pissed.
I assume my Circuit City Protection Plan for my TV was taken over by The Warranty Group/AON when Circuit City went out of business. A few weeks ago my picture started going green and then a few days later a message would be on the screen when I turned the TV on stating that the projection lamp was nearing the end of it’s life and needed to be replaced. The TV is almost 4 years old which is definitely longer than average for a projection lamp. After initially being informed via messages for the Circuit City phone number that Assurant had acquired the warranty. After a few phone calls and emails they informed me that The Warranty Group/AON held the warranty.
When I called AON I reached customer service and they put me through to technical support. I was told that they would trouble shoot it with me and they wanted me to reset the lamp warning. I wasn’t satisfied with that so I asked to speak to CS again and was told that this was normal. I told her that I didn’t want to reset the lamp that it was clearly going bad and that I wanted it replaced. She said they didn’t send out lamps because when the customer received them that the lamps would go bad if they just sat there and weren’t installed immediately. Now I’m not sure why anyone would just let them sit there but I asked her how the manufacturer could afford to make lamps per special order because if what she was telling me was true then they obviously couldn’t keep any in stock. She of course fumbled and had no real answer. I agreed to speck to another tech person who was a complete jerk. He wanted me to reset the lamp also. When I told him that I didn’t have a reset option, only a yes or no to say whether the lamp was replaced, he said that is what I needed to do. He also told me the lamp warning message was nothing and I shouldn’t pay attention to it. When I told him I thought what they were doing was bogus and that I felt they were trying to avoid replacing the lamp because my warranty was set to expire at the end of July he became really rude and yelled that he wasn’t going to argue with me. I told him that was fine that I wanted to be connected to another CS person which he did. The first thing I asked was what state they were in because I would need that info for the Attorney General office of their state, things changed immediately. I told “Josh” that what they were trying to do was bogus and that if I reset the lamp replacement setting that when it did go out they would find a way out of replacing it or it would go past my warranty expiration date. Needless to say after 2 CS people and 2 tech reps my lamp arrived 3 days later. So much for not sending lamps out. They are a joke.
IF YOU HAVE A REPAIR COST OVER $1000.00 THEY TURN AND TWIST NOT TO PAY THEY START BEING VERY TECHNICAL ASKING FOR BLOOD SIMPY NOT TO COVER I THINK THEY SHOULD SAY NO ENGINE,TRAS OR ANYTHING OVER 1000.00 IS NOT COVERD IN THEIR CONTRACT
my experience with Warranty group is very bad overall. In turn I have some good words for A&E (contractor company) who repeatedly tried to resolve 2 year old issue with my microwave and in turn replaced all parts of it but still could not fix it. All this time they did not give up =))
Warranty Groups “Admin group” is horrible and trys to push things back to the customers or their contract service groups.
Warranty Group was unable to take the responsibility of not being able to fix the issue. In turn tried to play game of expired warranty (Its been 2 years they are trying to repair the same problem). I already overpaid them by one year during which microwave was not working)
I was surprised that this was the best they came up with.
Upon confronting Admin referred the case to another contract service group “J&R” as if they are going to fix this issue .. Huh.. how frustrating and ignorant of Warranty group to stand up and say “yes” to get a resolution on this long lasting problem.
These people had AWFUL phone customer service. Their contractors would say they would show up, REPEATEDLY, and not show up. I would take mornings off work, they wouldn’t show up, I’d lose money/work time, and then they would do it all over again. When I complained to the company, they did nothing about it. They sent contractors who several times were incompetent to fix the problem at hand. Then, we got a letter from their parent company, Virginia Surety, that they were discontinuing our policy. These people were good around 2004, but they have deteriorated in recent years. They are AWFUL! Do yourself a favor and shop somewhere else!!!!
Our air handler failed. the first company they sent out tried to pressure us into using them by threatening fines for Freon leaks. The next company they sent was straight but it wound up costing us over $1,000 because they do not cover work needed to replace connecting ductwork, etc. blah blah blah.
I’m on this site because I will not renew with Warranty Group.
The Warranty company is a joke. We need a new Furnace and they are going to cover $600. Our estimate for a new furnace is $2000 They say they can buy the furnace for $340 dollars and will only pay another 300 to do the install. Try and see if you can get anyone to install the furnace that cheap?
They were not very friendly on the phone and not helpful
I would not recommend this warranty company to anyone please stay away
I’ve been their customer for 3 years. On “Internal Plumbing System” the “COVERED” part reads “Leaks and breaks of water, drain,gas,waste,or vent lines…” I had a leak under our kitchen sink which I tried to locate before I called them. The plumber they sent claimed the leak was caused by the piping line connected to the spray attachment of the faucet.
Under “NOT COVERED”, their contract says,”leaks,breaks, collapse or damage to water,drain,gas waste,or vent lines caused by freezing, roots,rocks or earth movement..faucets and fixtures..So after having their approved plumber come out they refused to pay for his service call and ANY OF THE REPAIRS because the water leakage was somehow connected to the faucet line.
To my way of thinking, this is “vague, ambiguous and misleading”. I asked to speak to a manager or supervisor about this. The representative said that I couldn’t and that there was nothing that could be done, although she would speak to her manager about my complaint. I even tried to reason with them, saying they should at least pay for the service call this time considering how deceptive and misleading the wording of their contract was. So far they have just ignored my complaint and have shown no interest in protecting a relationship with a longer-term customer like us. Make sure you read their contract very carefully before you become a customer of The Warranty Group and know ahead of time that “the customer isn’t always right” with this organization.
I bought GAP coveraget hrew tis company when I p[urchased my car last august. I was in a bad car accident in April and i still have yet to see any type of settlement check. i have called several time to find out what is going on and everyone goves me the same spiel. Your claim is being processed. I have ended up making 3 payments on an auto loan I don’t have because of them! Iwill NEVER use them again!
Had a pool pump go bad, called the 1-800 number, which was answered promptly, and told that their pool specialist would soon contact me. Amazed when phone rang 10 minutes later and it was the assigned local pool company ready to make an appointment the next day. I was working that day, but they told me no problem, they would come in through the side pool door and just leave the check for the deductible in the pump control cabinet. When I got home from work the job was done. Correctly, apparently, since no trouble so far after several months. They even cleaned up afterwards so you didn’t know they’d been there. Pleased so far, though just received renewal request and they raised the annual price about a $100. Going to renew, though.
I used the warranty group for a circuit city warranty and must admit the process was as slow as snails. However, I called the CEO’s office and “BAM” the pace quickened tremendously. I was acquainted with a supervisor and received a direct line…and wow patience paid off.
Appreciate the info guys, thanks
I have an extended warranty that I purchased with Circuit City. I have been waiting since before weeks before the Super Bowl and I still hve not had anyone to my house to look at my TV. I had to repair what I could myself. I sent two Faxes and they referred my claim to Precision Television. They provided absolutely no information to Precision although I provided it all when I faxed. Last I heard , was they were waiting for approval for the repair yet nobody has even looked at my TV. I will be contacting my lawyer. They should be sued, because they will not do anything. I have had to purchase a bulb for my Sony and replaced the fans on my own and I have not been reimbursed either.
THIS COMPANY IS IMPOSSIBLE TO DEAL WITH.I DON’T EVEN KNOW FOR SURE WHAT NAME THEY ARE USING. WHEN YOU FAX THE INFO IT GOES TO A CHICAGO NUMBER UNDER WARRANTY GROUP. BUT THE SEVICING COMPANY IS UNDER AON. THEY ALSO REFER TO A MAILING ADDRESS IN COLORADO. MY TV IS NOW OVER 2 MONTHS WAITING TO BE REPAIRED. THE SERVICING DEALER CAN’T GET TO ANYONE TO GET APPROVAL. THERE IS NO WAY FOR ME TO TALK TO ANYONE EXCEPT WAITING FOR NEARLY AN HOUR AND THEN IT IS NO HELP. THEY BLAME THEIR SERVICING DEALER FOR NOT SUBMITTING THE PAPERWORK FOR APPROVAL AND THE DEALER SAYS THEY HAVE SENT IT LONG AGO. NOW WHEN YOU CALL THAT NUMBER IT SAYS IT IS EXPERIENCING AN OVERLOAD OF CALLS (SURPRISE?) SO E-MAIL YOUR REQUEST. IT GOES TO SOMEONE IN A COMPANY CALLED ASSURANCE WHICH HAS RESPONDED(MIRACLE OF MIRACLES) WHICH REFERRED ME TO THE NUMBER THAT REFERRED ME TO THEM (ARE YOU KEEPING UP?) AFTER 2 E-MAILS FROM ASSURANCE THEY STATED THAT THEY DIDN’T HANDLE TV’S. I CHALLENGE YOU TO GO TO THE WARRANTY GROUPS WEBSITE AND YOU WILL SEE THERE IS NO WAY FOR A CONSUMER TO CONTACT THEM AND GET HELP. AND AON’S WEBSITE IS ABOUT GLOBAL TERRORISM OR SOMETHING. I AM THOROUGHLY DISGUSTED WITH THEM AND I KNOW THERE IS A LOT OF PEOPLE OUT THERE EXPERIENCING THE SAME FRUSTRATIONS. I THINK BECAUSE IT IS A CIRCUIT CITY PURCHASE THEY KNOW WE HAVE NO POWER OF RECOURSE THROUGH THE COMPANY (CIRCUIT CITY) I UNDERSTAND THIS COMPANY ALSO HANDLES ULTIMATE ELECTRONICS TOO. I INVITE ANY CONSUMER AGENCY TO TRY AND JUST TALK TO A PERSON USING THE PHONE NUMBERS ALL THEIR WEBSITES GIVE YOU. THE SERVICING DEALER IS TELLING ME THAT IT WILL EVENTUALLY GET APPROVED. i’LL BELIEVE IT WHEN I SEE IT.
I had them for one year and I called twice for plumbing emergencies which they refused to cover. But then, my central a/c unit died and they replaced it with a new one for about $400 out of my pocket. It took about 4-6 weeks before they finally came out and installed it but it was last fall when the weather was mild. Haven’t even used it yet as a matter of fact. But anyway, I’m glad I had the warranty cover most of that so my overall feelings about this company are not too bad anymore. Especially after reading all the reviews of this and the other companies. This warranty was given to me when I bought the house (Nov 07) and I let it lapse mostly because I couldn’t afford to pay 500 or 600 dollars or whatever it was going to be for another year. They did want me back though. They called a couple of times. I would consider going back to them, unless I knew of a better company, if I ever get another home warranty. Actually, I should give them a “2″ for Customer Service…
The worst possible customer service I have ever encountered. The unbelievable runaround with no true answers or call backs is truely criminal. Any manufacturer that that would hire this company to handle their warranty business will not last and should be embarrased and ashamed of themselves. My frustration just continues to go on and on with now end in sight. It re-enforces to me that paying for a warranty for electronics is a big waste of money.
Submitted service request over one month ago. Took just over one week to get the first call back and then they sent a local TV repair tech to evaluate. He submitted the evaluation the next day. It has now been three weeks and NO reply.
They do not answer the phones. They ONLY accept faxes. I have sent 6 faxes since the repair tech came over, with no reply.
While we do not live and breathe by the existence of our TV, we paid good money for the warranty, we are paying a hefty sum monthly for HD and cable service, and yet we can not watch TV.
I wish that a ZERO were available on the satisfaction scale.
Don’t answer the phone…Looooong on hold times, without answering the phone….need to really dig to find their mailing address, don’t have an email address….extremely criminal customer service.
WE have found they are prompt with getting someone out to your house, AS LONG AS YOU MAKE THE CALL and not them!
We had our air conditioner repaired 4 times in one summer! We of course were given the run around and they blamed it on the manufacturer, so of course I called and they sent one of their technicians out and I told him what I thought of their product since the unit was only 4 years old and already tearing up!!!
We have made maybe 2 other claims, one on the garbage disposal which was fixed in one trip, the other the heater which took 2 trips. Now I’ve got a call into them today for our oven, not even sure if it is covered. But what I found out the last call we made was that the deductible had gone up instead of $50 it was $60 and I asked why they told me becuase of the amount of insurance we have, I asked if this was the type of business we did we never received a letter telling us this and we didn’t like that at all. Seems like no place anymore knows about CUSTOMER SERVICE. Wonder if they will return my call today? I was put on hold long enough to leave a message for someone to call me back. How long will we have to go without an oven? Will it even be covered? are these warranties a scam, you know when I was a single parent I panicked when I thouhgt I wouldn’t have the money to renew since it was only $50 a call and sometimes it was hunders of dollars for a repair. is it just like car insurance–you are betting against yourself that you WILL wreck.
i bought an item with an extended warranty with a company that had its own repair center. As the company started to decline, they closed their repair center and sold all warranty contracts to this company. After the store closed…of course I needed a repair. There was a run around about how they couldn’t find me in their system. Eventually, after 1.5 hours on hold!!! they found me and told me where to send the item. They also told me that if the repair center could not repair the item, i would get money to buy a new one. The repair center, after three weeks of telling me “only a couple more days” told me they were sending it somewhere else and it would take another few months. I decided to call the insurance company and see how many ‘centers’ my item would have to bounced around to before it was deemed unrepairable.
When speaking to the agent, she said, “it doesn’t matter what any of our representatives have told you, you need to follow what is in your contract.” when I explained that my original contract was through the store I bought the item from, and that I had nothing in writing from their company, she decided to transfer me to a supervisor. I am on hold while writing this. I have been waiting for this ’supervisor’ for over an hour now. I have to say this is the worst customer service i have ever encountered. How am i supposed to trust a company when their employee say whatever they want, practically making up policies to appease their clients, then covering their tracks by stating that “it doesn’t matter what our employees say…” completely absurd. In my opinion, this company should have sent me a contract with all information as soon as i instigated the repair so that i would have something to follow. I will never deal with this company again, and hope to see my item…which I may say I make a living with…within the next year!
The warranty company had us contact multiple companies and upon calling each company, each company said we don’t work with TWG. Meanwhile, our waterheater is leaking and about to bust. This had to be by far the worst warranty company on the face of the earth.
All in all AON is a good warranty service we have used them for the past 2 years and are getting ready to renew with them again. They have never given us problems getting items fixed and have twice now reimbursed me for problems. The first one was when they sent a contractor out to work on a toilet. The contractor could not find the part to fix it, so I did and AON paid me back for the part with no questions asked. I jsut had to send the bill in. The most recent is I had a heating guy out and there was a problem with one of my ducts. When he called the company to get approval to repair the problem he was told that ductwork was not covered. I had to pay the entire diagnostic bill. I called them after he left and explained that ductwork was not listed in the not covered section of my warranty and they quickly agreed to send me a check for both the diagnostic minus my deductable and for the repair of the ductwork. I will definately stay with AON. BTW They are now known as The Warranty Group.