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Home  /   Companies /   Colonial Home Warranty
icon Last updated: February 8, 2019

Colonial Home Warranty

Colonial Home Warranty
0 / 5
Based on 420 Reviews | Write A Review

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Estimated System Coverage

1

No. Of Active States

No

Complaint Resolution Program

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Colonial Home Warranty REVIEWS

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Linda Steffensmeier, Saint Paul, MN

On Jun 18, 2019

Good news they are iut of business..scammers

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Crites Heating And Cooling, Ofallon , MO

On Mar 25, 2018

We used to sub contract for this rip off establishment until they were owing me Thousands of dollars in labor and parts for jobs that I had completed! Found out that they had closed with still owing hundreds of contractors holding the bag and still having jobs that hadn’t been completed yet. I will never re-coop my loses from this company and still I completed the unfinished jobs out of my pocket j ..Read Full Review

We used to sub contract for this rip off establishment until they were owing me Thousands of dollars in labor and parts for jobs that I had completed! Found out that they had closed with still owing hundreds of contractors holding the bag and still having jobs that hadn’t been completed yet. I will never re-coop my loses from this company and still I completed the unfinished jobs out of my pocket just to maintain a good standing with the customers that had been ripped off as well! Sorry for anyone else who had to be ripped off by this joke for a company! ..View less

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Colonial Home Warranty, Bossier City, LA

On Jan 12, 2015

Purchased a multi-year warranty and when I filled a claim found out they went out of business. Spend several months trying to find out how to get my money back and found out today that Colonial Home Warranty is currently represented by Richard B Honig (http://hlgslaw.com/attorneys/honig-richard/) while the point of contact for those of us trying to recoop our funds is Nancy Issacson (http://www.greenbaum ..Read Full Review

Purchased a multi-year warranty and when I filled a claim found out they went out of business. Spend several months trying to find out how to get my money back and found out today that Colonial Home Warranty is currently represented by Richard B Honig (http://hlgslaw.com/attorneys/honig-richard/) while the point of contact for those of us trying to recoop our funds is Nancy Issacson (http://www.greenbaumlaw.com/attorneys-Nancy-Isaacson.html). Hope this helps everyone else and crossing my fingers we can be properly reimbursed. ..View less

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Morgan, Katy, TX

On Aug 14, 2014

I purchased a years contract and my water heater is now of the fritz. I went to call them and see that they are out of business. The more I read about how they scammed people after 2012 to purchase contracts they would never honor is unbelievable. I just need to know what I need to do to get my money back?

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Paul Twehues, Austin, TX

On May 01, 2014

I'm also a disgruntle consumer that fell for Colonial Home Warranty which just filed for bankruptcy. Now I have to deal with XPD Home Warranty who isn't any better. They claim to have 24/7 support but you can't reach anyone after 5pm. The website, they claim is up and running but when I access it to check my claim status, there is nothing there. I tried to submit a claim for my septic system about 3 mont ..Read Full Review

I'm also a disgruntle consumer that fell for Colonial Home Warranty which just filed for bankruptcy. Now I have to deal with XPD Home Warranty who isn't any better. They claim to have 24/7 support but you can't reach anyone after 5pm. The website, they claim is up and running but when I access it to check my claim status, there is nothing there. I tried to submit a claim for my septic system about 3 months ago that was after hours. I waited till the next morning to submit it because they have no after hour service and they said they had no contractors available for 3 weeks. (I would like to see the owner of XPD live without toilets for 3 weeks.) If we wanted to find our own, they would only cover a portion of it since we didn't use their contractor. I just paid myself. I just filed another claim for my well pump that supplies drinking water to our house. It went out after 5pm "of course" and I couldn't wait till morning so I called a local contractor. The local contractor helped me get water for the evening and came out the next morning. I called XPD again and they of course wouldn't cover the call out because it wasn't their contractor. After I was able to get water service again, it was found that the well pump had a broken shaft. My XPD contract states they will cover parts only. That's fine except they decide what parts and how much they should cost, not the actual cost of the well pump. I replaced it with the exact same pump and they only cover 10% of the actual cost of the pump. I've been trying for 3 weeks to get the settlement paperwork for the claim and they for some reason can't send emails with attachments. Stay away from XPD and anything to do with XPD. They are thieves and do everything they can not to pay what they are responsible for. Never do business with XPD. I'm letting everyone I know not to deal with XPD and all the realtors in this area tell their clients not to deal with XPD. ..View less

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Lanny Teague, Sanger , TX

On Apr 16, 2014

Well finally I have some good news to post to this critical site. Several of the warranties I had with colonial were "farmed" out to XPD. Apparently Colonial couldn't operate in TX. I was able to contact XPD a couple weeks ago and cancel 9 policies. I can't believe it I actually got almost half my money back!! SOOO--If your property is in TX you may have a small chance of getting to cancel ..Read Full Review

Well finally I have some good news to post to this critical site. Several of the warranties I had with colonial were "farmed" out to XPD. Apparently Colonial couldn't operate in TX. I was able to contact XPD a couple weeks ago and cancel 9 policies. I can't believe it I actually got almost half my money back!! SOOO--If your property is in TX you may have a small chance of getting to cancel and get money back. If your property is located in TX and you bought a colonial warranty it will say something about XPD on the warranty paperwork, along with a number for XPD. Call them, its worth it if they are still answering the phone. ..View less

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Brenda Jackson, Milwaukee, WI

On Apr 15, 2014

I too am a victim of this company. Purchased a 3 year contract in advance in April 2013. Needed a water tan replaced and they gave me a song and dance about having to wait 30 days after the contract became active before a replacement could be made. Had to purchase a new water tank with no help from Colonial. Now the plumbing company sending me a letter threatening to sue me if Colonial don't pay for ..Read Full Review

I too am a victim of this company. Purchased a 3 year contract in advance in April 2013. Needed a water tan replaced and they gave me a song and dance about having to wait 30 days after the contract became active before a replacement could be made. Had to purchase a new water tank with no help from Colonial. Now the plumbing company sending me a letter threatening to sue me if Colonial don't pay for the services. I told them I paid my portion and they need to talk to Colonial for any other monies owed. Talked to the Bankruptcy court and they advised me to file a proof of claim ASAP and seek legal help. ..View less

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Lanny Teague, Sanger, TX

On Apr 14, 2014

XPD may not be the parent company of Colonial. However, they do handle all Colonial Warranties in TX. If you have a property located in TX it will say that on the policy in fine print. XPD handles claims in the same CRAPPY way Colonial does. Stay away!!! And yes XPD will deny all knowledge of Colonial. Imagine that, they handle their claims but don't know a thing about them or even how to reach them ..Read Full Review

XPD may not be the parent company of Colonial. However, they do handle all Colonial Warranties in TX. If you have a property located in TX it will say that on the policy in fine print. XPD handles claims in the same CRAPPY way Colonial does. Stay away!!! And yes XPD will deny all knowledge of Colonial. Imagine that, they handle their claims but don't know a thing about them or even how to reach them. ..View less

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Kristi Kuykendall, The Woodlands, TX

On Apr 14, 2014

For those of you looking for a place to call, XPD actually owned Colonial Home Warranty. They don't answer the phones either but the presidents name is Robert Levy and his direct line is 302-884-6727. He doesn't respond but I'm thinking if enough of us call at least he will be just as annoyed as all of the people they hung out to dry.

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Kristi Kuykendall, Spring, TX

On Apr 03, 2014

OK. So I started calling XPD since they apparently took over the claims from Colonial. Now you can't get through to them either. I have had a claim outstanding for 5 months. How do we file a class action suit against them?

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mike, woodland hills, CA

On Mar 31, 2014

company went into BK. no longer in business

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Manishee Gupta, San Jose, CA

On Mar 28, 2014

I wish i could give them -5. I have 3 homes all insured by them. I too fell in their trap of buying 3 year plan. They wiggled out of every claim I have made so far on any of my properties. This last one was a straw on the camel's back. Our Microwave broke and we were leaving for the weekend. We came back and reported the claim on Tuesday. They accepted the claim sent the contractor, and once they fig ..Read Full Review

I wish i could give them -5. I have 3 homes all insured by them. I too fell in their trap of buying 3 year plan. They wiggled out of every claim I have made so far on any of my properties. This last one was a straw on the camel's back. Our Microwave broke and we were leaving for the weekend. We came back and reported the claim on Tuesday. They accepted the claim sent the contractor, and once they figured out that magnetron was broken and needed replacement, they rejected the claim on the ground that we did not file the claim within 24 hours of the failure. The contract does not say that claim needs to be filed within 24 hrs. When I called back, I was asked to write a letter and the agent said they cannot reopen the case once rejected. I complied, but as expected no response came from colonial. So i decided to call them last week. Looks like they have closed the shop and run away with my prepaid premium for 3 years worth of service (1 year on each home). Website does not allow login to look up case history or print contract details... I am planning to report to BBB. Anyone else has a suggestion how we can report this highway robbery to the law? ..View less

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Heather, Indianapolis, IN

On Mar 28, 2014

I paid for 3 years up front for the better rate, have not even had service for a full year yet. Made a claim last July, contractor came out fixed problem, I paid my deductible and thought it was over with. Just got a call from the contractor saying the warranty company never paid and they are sending it to a collections agency against us. I try to go to the warranty companies website, and it says they fi ..Read Full Review

I paid for 3 years up front for the better rate, have not even had service for a full year yet. Made a claim last July, contractor came out fixed problem, I paid my deductible and thought it was over with. Just got a call from the contractor saying the warranty company never paid and they are sending it to a collections agency against us. I try to go to the warranty companies website, and it says they filed for bankruptcy. This is bull. I am out over $1200,for the warranty and now almost another $200 for the bill from the contractor. ..View less

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tim, baltimore, MD

On Mar 27, 2014

This company is completely a scam. I made several claims in past weeks, and never got a singal approval. They always made a reason to deny. Their phone is out of service as well as website (cannot log in) since last week. I just wondered how we can sue this company,and get money back. Any suggestions? Thanks.

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cnewsome, lawrenceville, GA

On Mar 26, 2014

I paid my policy in full to get the better annual rate. This is my first claim and I am feeling ripped off. I have called for over a week now but receive only "our office closed" message even during office hours. Does "closed" mean out of business - I am beginning to this so. Now, reading these negative reviews, I want my money back. This is clearly a pattern of doing business for ..Read Full Review

I paid my policy in full to get the better annual rate. This is my first claim and I am feeling ripped off. I have called for over a week now but receive only "our office closed" message even during office hours. Does "closed" mean out of business - I am beginning to this so. Now, reading these negative reviews, I want my money back. This is clearly a pattern of doing business for them which is not what I signed up for. NOT GOOD. ..View less

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Lanny Teague, sanger , TX

On Mar 22, 2014

I totally agree that Colonial is a complete SCAM. However, what most of you may not know is that XPD Home Warranty is the parent company of Colonial. Colonial does not even answer their phone now, as of Mid March 2014. Nobody tells you to read the fine print in your policy and learn that XPD really runs things, AND now you have to call them for service--However, they and Colonial are one and the same, ..Read Full Review

I totally agree that Colonial is a complete SCAM. However, what most of you may not know is that XPD Home Warranty is the parent company of Colonial. Colonial does not even answer their phone now, as of Mid March 2014. Nobody tells you to read the fine print in your policy and learn that XPD really runs things, AND now you have to call them for service--However, they and Colonial are one and the same, so same crappy service etc. Like many of you I'm currently trying to cancel my policies, and even this is going to take forever, and I'll believe when I see a refund check. ALL WARRANTYS MAY NOT BE BAD--BUT LOOK AT THE FINE PRINT AND IF COLONIAL OR XPD IS ON ANYTHING-----STAY AWAY FROM THE SCAM. ..View less

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Lynn, Bakersfield, CA

On Mar 19, 2014

Today is 3/19/14, I cancelled my policy over a month ago due to Colonial not wanting to pay for septic service & I have yet to receive an email from them confirming cancellation much less my reimbursement for the rest of the coverage I've paid that's owed to me! I've tried calling them for 2 days now & a recording comes on & says they are currently closed, did they go out of busin ..Read Full Review

Today is 3/19/14, I cancelled my policy over a month ago due to Colonial not wanting to pay for septic service & I have yet to receive an email from them confirming cancellation much less my reimbursement for the rest of the coverage I've paid that's owed to me! I've tried calling them for 2 days now & a recording comes on & says they are currently closed, did they go out of business???? ..View less

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Billy Stovall, Dumas, TX

On Mar 17, 2014

This company is the worst home warranty I have had water heater went out called Colonial they stated that I did not turn it in in time so they refused to pay after I had been paying this faithfully for over a YEAR.

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Candis Cardenas, Garland, TX

On Feb 07, 2014

Customer Service is rude. The contact times are horrible. I waited 60 days and still haven't gotten my oven repaired. They told me I should have reported the claim within 24 hours of discovering the problem after I waited patiently. However, my claim status on the account shows it's still open. Colonial needs to close down and start anew!!!

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Jeff Butler, Richmond, TX

On Feb 05, 2014

Colonial will not pay for any major issue with your A/C or heater. If you read the fine print unless it is new they will not pay. They will pay for the little things that don't cost much. Beware! put the Premium into a Home sav account and pay for the repairs your self, Your going to pay anyway.

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