Complete Care Home Warranty
Complete Care Home Warranty is a national home warranty company, with 30 years of collective home warranty industry experience under their belt. They offer service contracts for discounted repairs and replacement of systems and appliances that break down as a result of natural wear and tear due to aging.
Complete Care Home Warranty offers unlimited claims as part of their plans and assures dedicated services from customer care specialists who will be available 24/7/365. Their contractors are pre-screened and vetted and the company guarantees satisfaction over the services provided.
Premium
N/A
Deductible
N/A
Coverage Limits
N/A
BBB Rating
N/A
Active States
47
Complaint Resolution Program
No
N/A
Estimated Appliance CoverageN/A
Estimated System Coverage47
No. Of Active StatesNo
Complaint Resolution ProgramWhy Complete Care Home Warranty?
- Offer comprehensive coverage for up to 20 systems and appliances
- Guaranteed replacements if repairs are not possible, subject to terms of the contract
- No mandatory home inspections or maintenance records demanded
- Coverage provided regardless of brand or age
- No more unexpected, high repair bills
Complete Care Home Warranty Claims
Filing a claim for a repair or replacement with a Complete Care Home Warranty is a very easy process. Claims are received through telephone calls, so all you have to do is place one and request a service visit if some covered appliance breaks down.
Complete Care Home Warranty States Availability
What Repairs or Replacements Does Complete Care Home Warranty Typically Cover?
Complete Care Home Warranty will not cover commercial grade equipment, systems, or Appliances and hence will not pay for their repairs. There is an aggregate cap of $1000 on professional series name brands beyond which no repairs will be funded.
You should note that the contract carries a maximum liability of $1500 per item in the plan including access, diagnosis, and repair or replacement services. If they offer cash in lieu of the services the amount may be lesser than the actual cost since they will pay the depreciated value for replacements.
The company is upfront about expecting proper maintenance of covered equipment and will not cover any damages arising from neglect and improper maintenance. They reserve the right to determine whether a particular problem is within the scope of a repair or requires a replacement.
Complete Care Home Warranty Reviews
Safwan Alyassary, Lewis Center, OH
On Feb 13, 2023
So Bad company, They do not respond to your claims. They are scammer. They keep you on hold for ever and they does NOT help with your claim
HelpfulJanice C. Young, Gainesville, GA
On Dec 29, 2022
We paid three years in full. Last year we had a water leak under our sink in the master bathroom. Because we could hear the noise and see the wet spot we knew it was in the wall. We attempted to contact CCHW and finally got through but by then we had to get someone to open the wall underneath the sink and clamp off the leak. CCHW personnel said that they could not send anyone out because someone else ..Read Full Review
We paid three years in full. Last year we had a water leak under our sink in the master bathroom. Because we could hear the noise and see the wet spot we knew it was in the wall. We attempted to contact CCHW and finally got through but by then we had to get someone to open the wall underneath the sink and clamp off the leak. CCHW personnel said that they could not send anyone out because someone else started the process. That became a big deal and our bill. Now we are trying to find them and none of the numbers are working and the website is gone. Possibly they have gone out of business and we have not been notified. OMG! ..View less
HelpfulMary C Zuniga, Gaithersburg, MD
On Nov 08, 2022
I got this warranty sometimes ago and now I need then look like they disappear, because I have been calling email them and there is no respond, even the portal is out of service because it can't be found. it is a nightmare.
HelpfulMaria Firmacion, Napa, CA
On Nov 03, 2022
We have been defrauded as well. We assumed they’ve closed their doors and ran for the hills. We are all in the same boat here. We bought two separate policies for 3 yrs each at the same time. I can’t get a hold of anyone and the credit card company will not help us because it’s been over a year. This is why we need to do our due diligence and read reviews and find out about the compa ..Read Full Review
We have been defrauded as well. We assumed they’ve closed their doors and ran for the hills. We are all in the same boat here. We bought two separate policies for 3 yrs each at the same time. I can’t get a hold of anyone and the credit card company will not help us because it’s been over a year. This is why we need to do our due diligence and read reviews and find out about the company before we purchase. In addition, they try to get us to buy 3-5 years in advance, to get this money in advance. I wouldn’t go more than 2 to 3 years on these types of policies but you have to find the right reputable company and read the reviews. ..View less
HelpfulSue Manseau, Clearwater, FL
On Oct 20, 2022
We are unable to get ahold of the company. They're not responding to our emails and we can't get through on their phone lines. We're not sure whether they're still in business or not! The service has been terrible, they owe us money on a claim they're not honoring and I wouldn't be surprised if they're out of business. Does anyone know? I'm thinking of contacting the BBB, which I've never done before. An ..Read Full Review
We are unable to get ahold of the company. They're not responding to our emails and we can't get through on their phone lines. We're not sure whether they're still in business or not! The service has been terrible, they owe us money on a claim they're not honoring and I wouldn't be surprised if they're out of business. Does anyone know? I'm thinking of contacting the BBB, which I've never done before. Any other ideas? We bought a 5 year warranty with them and have 4 years to go. We'd like our money back! ..View less
HelpfulThomas Little, Columbus, OH
On Oct 14, 2022
Cancelled policies company promised my refunds contacted them by email, regular mail, phone. We have numerous emails as well constant reminders that the request. I have learned that many of these companies simply take your money and hope you go away
HelpfulJoseph Phillip Hartley, Breaux Bridge, LA
On Oct 10, 2022
I cancelled my policy in July 2022. #561489407, and since then I have called the (860) 777-0204 to inquire on status of my refund,repeatedly I have been transferred to accounts and put on hold only to be hung up on.
HelpfulAlex, Island Lake, IL
On Oct 05, 2022
Ive been trying since July to get my A/C fixed. Tech came out quickly, but all my follow ups have been, its in review. I just tried again today to call and now the phone number says number cant be completed as dialed. Its now Oct and opbviously I dont need my A/C but it needs to be fixed. Worst customer service and company. Would not recommend to my enemy. Id give them ZERO stars if possible
HelpfulKeith Peterson, Columbus, WI
On Sep 23, 2022
I agree with all the reviews. Horrible company. After having the policy for 18 months I had my first claim for an AC repair. They approved the repairs and sent a technician timely. Good technician and quality repairs. But, now they won't pay the repairs. The repair company has tired and I have called and sent several emails with no luck. These reviews and all the BBB reviews I've read have been 1' ..Read Full Review
I agree with all the reviews. Horrible company. After having the policy for 18 months I had my first claim for an AC repair. They approved the repairs and sent a technician timely. Good technician and quality repairs. But, now they won't pay the repairs. The repair company has tired and I have called and sent several emails with no luck. These reviews and all the BBB reviews I've read have been 1's. I am going to cancel my policy and ask for a refund. ..View less
HelpfulKwok Sung, Henderson, NV
On Sep 11, 2022
This company is horrible. I signed up 6 policies last year and the biggest mistake I ever made. I filed a claim for repair on Aug.24,2022 for a clothe dryer. For 2 weeks, no dispatch for repair. The dryer dropped dead. I called Sept.4,2022, after 4 weeks still no show. They do not even answer the phone after lunch hours. DO NOT EVER SIGN UP ON THIS COMPANY. THEY CHEAT.
HelpfulTaresa Valenzuela, Chandler, AZ
On Aug 15, 2022
This company is terrible. Don't just walk away. RUN I have a wash machine that will not go to the rinse and spin cycle. It has been 3 weeks and still no word on when someone can get out here. In the mean time my fridge decided not to cool. After 5 phone calls I asked to speak to a supervisor. 2 more phone calls and the same answer. "Call back the supervisor is unavailable. right now&qu ..Read Full Review
This company is terrible. Don't just walk away. RUN I have a wash machine that will not go to the rinse and spin cycle. It has been 3 weeks and still no word on when someone can get out here. In the mean time my fridge decided not to cool. After 5 phone calls I asked to speak to a supervisor. 2 more phone calls and the same answer. "Call back the supervisor is unavailable. right now" ..View less
HelpfulWallace Q Jones, Altamont, KS
On Aug 08, 2022
the worst. Repaired nothing. said couldn't get the part, I found it in less than two minutes. But still didn't replace my oven. Claimed it was too old. Not part of the contract.
HelpfulRon Santigian, Fresno, CA
On Aug 02, 2022
This company is a disaster. Only 2 claims submitted. Complete Care Home Warranty sent out an appliance repair person. The problem was with the freezer drawer (2 door top fridge and bottom freezer. The repair man stood with his arms crossed across his chest, told me to open and close the drawer, said that he saw no problem, never touched the appliance and left. The second claim submitted was for the ..Read Full Review
This company is a disaster. Only 2 claims submitted. Complete Care Home Warranty sent out an appliance repair person. The problem was with the freezer drawer (2 door top fridge and bottom freezer. The repair man stood with his arms crossed across his chest, told me to open and close the drawer, said that he saw no problem, never touched the appliance and left. The second claim submitted was for the dishwasher that one day stopped spraying water into the unit. It went through the cycle and the drying element worked, and the interior was hot, but the dishes and utensils still had food stains. No washing took place. I immediately called Complete Care Home Warranty and reported the caim. The agent told me that she would contact a repair person who would make an appointment with me. When he came I described what happened. He disassembled the unit, looked at the assembly where the water is sprayed upward through a nickel sized screen and found the clog, a small, white chip less than an inch across that was blocking the water. He handed it to me and said that it was paper and told me that he was going to report it to the warranty company as homeowner abuse and would not be covered, then left, not even putting anything back together. My wife had died at the beginning of the pandemic and I had been her sole caregiver and only person to use the dishwasher. I was incensed and insulted. Had it been paper it would have been somewhat flexible, and certainly not rough and brittle. I snapped it and asked him to explain how he decided it was paper that I negligently put it in the washer. No answer. In our area the water carries considerable calcium and generally plays havoc with the plumbing. He billed me $110.00 for the call out. Does anyong think that I should have stuck with this company waiting for something truly costly to occur to something in my home? ..View less
HelpfulChristina Brown, Seguin, TX
On Jul 29, 2022
DUMPSTER FIRE OF A BUSINESS. You will never get someone on the phone, they never call back the technicians for authorization, then you end up paying the bill b/c they didn’t have authorization to work the problem. Any way this company can get out of paying the bill they will! GARBAGE!!!
HelpfulJoe Addante, Romeoville, IL
On Jul 17, 2022
Very poor service does not handle customers with care. WILL NOT RENEW OR RECCOMMEND. I AM NOT HAPPY WITH THEIR SERVICE. DID NOT FOLLOW THROUGH WITH CONTRACT. WROTE TO PRESIDENT NO RESPONSE.
HelpfulKenneth Skarg, Roseville, CA
On Jul 13, 2022
6/17/2022 Hot water heater not working. Called customer service and was on hold for over 45 minutes. Plumber came out next day. Very hard to understand spoke very broken English. Worked on the unit for a few minutes and said unit OK!.. Three days later same thing no hot water. Tech came back out said "probably need a new unit". Would contact Warranty Company. Complete Care said: they're ..Read Full Review
6/17/2022 Hot water heater not working. Called customer service and was on hold for over 45 minutes. Plumber came out next day. Very hard to understand spoke very broken English. Worked on the unit for a few minutes and said unit OK!.. Three days later same thing no hot water. Tech came back out said "probably need a new unit". Would contact Warranty Company. Complete Care said: they're might be sediment in the unit per the plumber and they do not cover sediment. Could not confirm sediment but they would not fix the unit or install a new unit. Called an outside plumber who installed a new unit. Couldn't tell if there was sediment or not. Just an older unit. Cost me $1950. Complete care didn't cover a dime!!!!! Absolutely terrible service. Would not recommend to anyone!!!!! ..View less
HelpfulSkye, Louisville, KY
On Jun 29, 2022
Geesh, hindsight is a mother.. If you have something major probably that will cost them over $200 after getting the initial report from the contractor, they will find a way to deny your claim. Everything is in the small print that you don't get until after you have already paid. Had a W/D go out. Paid the $70 fee each. Honest Contractor came out. It was something simple. He fixed and we were good. I assu ..Read Full Review
Geesh, hindsight is a mother.. If you have something major probably that will cost them over $200 after getting the initial report from the contractor, they will find a way to deny your claim. Everything is in the small print that you don't get until after you have already paid. Had a W/D go out. Paid the $70 fee each. Honest Contractor came out. It was something simple. He fixed and we were good. I assume he didn't charge the warranty company much and probably gets a lot of repeat business. I also bought a warranty for my mom. Her air conditioner went out and it has been pure hell-o for 3 weeks. Now they are saying its a leak, but the tech doesn't know where the leak is. To hire another tech (we pay for it), get their assessment and they will decide if they will pay for it. Wait, wait.. You sent a certified tech to her home that can't diagnosed what type of leak it is? But you want her to pay for a new tech, to say it's a leak (which is not covered) so you can deny the claim? 3 weeks for that report? Meanwhile, the tech came to the house for two hours, wrote something up, sent it in and was probably paid. My mother is still hot. Cust Serv Supv rude and we are out of money. No results. Please pay extra and research reputable companies. This company is not rated on the BBB and has tons of 1 stars. Buyer beware. Painful the scams that go on today. ..View less
HelpfulEmmanuel Olaes, Chula Vista, CA
On Apr 26, 2022
Don't waster your money. This is the worst home warranty comapny from my experience. Choose any other company besides this one. They denied my repair for air conditioner freon and gave me next to nothing to replace my washer becuase repair parts were not available.
HelpfulErskinlene Stewart, Houston, TX
On Feb 18, 2022
Home Warranty Complete Care sent P&* P******* out to fix my toilet, the technician M***** took out a water saver (from the tank) and replaced it with a non-water saver and left my stool rocking! A month later my water bill has increased and my toilet is still not fixed properly! My Warranty company refuses to have the problem resolved, leaving me to pay another company to come out and correct their ..Read Full Review
Home Warranty Complete Care sent P&* P******* out to fix my toilet, the technician M***** took out a water saver (from the tank) and replaced it with a non-water saver and left my stool rocking! A month later my water bill has increased and my toilet is still not fixed properly! My Warranty company refuses to have the problem resolved, leaving me to pay another company to come out and correct their mistake (this is a company they sent out)! ..View less
HelpfulAlanda Cormier, Marksville, LA
On Jan 13, 2022
I am an investor and have used several different companies. This company is horrible! Don't do it!!. I decided to give them a try. I sincerely regret it. They sold me a warranty to cover plumbing. We are having plumbing issues. I purchased a septic tank policy and they made a mistake and covered the Pool and Spa that I do not have and because I did not catch their error in two days, they refused to ..Read Full Review
I am an investor and have used several different companies. This company is horrible! Don't do it!!. I decided to give them a try. I sincerely regret it. They sold me a warranty to cover plumbing. We are having plumbing issues. I purchased a septic tank policy and they made a mistake and covered the Pool and Spa that I do not have and because I did not catch their error in two days, they refused to change it. I put in a service call for the plumbing over the phone. I was told that I would receive an email from the company that would come out. I never received an email. When I called they said that hey said that since the toilet is flushing then there is no failure. I spoke with a supervisor and she said the same thing. I asked her if she is a licensed plumber to make that decision. She said "no". I asked her then why are you diagnosing. She could not answer the question..... My advice is DO NOT BUY their warranty. It might be cheap now, but when you have to pay for your own repairs it will cost you later. Why did I say poor value? If they don't repair, then Please read the reviews. The good reviews seem to be about price and ease of purchase. Look at all of the reviews concerning services calls. They will say that only people who are upset post a review. That is not true. If that were true they would not have good reviews for purchasing and price. Because I have two issues in the bathroom. They are charging me two service call fees. The same plumber is coming out. Making one trip and they want me to pay twice. If I pay twice, he is coming out twice. I will make him leave and come back another day. It took a week for them to send an email with a contractor's information. ..View less
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Complete Care Home Warranty RATINGS
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