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Home  /   Companies /   Complete Care Home Warranty
icon Last updated: August 17, 2021

Complete Care Home Warranty

Complete Care Home Warranty is a national home warranty company, with 30 years of collective home warranty industry experience under their belt. They offer service contracts for discounted repairs and replacement of systems and appliances that break down as a result of natural wear and tear due to aging.

Complete Care Home Warranty offers unlimited claims as part of their plans and assures dedicated services from customer care specialists who will be available 24/7/365. Their contractors are pre-screened and vetted and the company guarantees satisfaction over the services provided.

 Complete Care Home Warranty
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27 Reviews

Premium

N/A

Deductible

N/A

Coverage Limits

N/A

BBB Rating

N/A

Active States

47

Complaint Resolution Program

No

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Estimated Appliance Coverage

N/A

Estimated System Coverage

47

No. Of Active States

No

Complaint Resolution Program

Why Complete Care Home Warranty?

  • Offer comprehensive coverage for up to 20 systems and appliances
  • Guaranteed replacements if repairs are not possible, subject to terms of the contract
  • No mandatory home inspections or maintenance records demanded
  • Coverage provided regardless of brand or age
  • No more unexpected, high repair bills
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Complete Care Home Warranty Claims

Filing a claim for a repair or replacement with a Complete Care Home Warranty is a very easy process. Claims are received through telephone calls, so all you have to do is place one and request a service visit if some covered appliance breaks down.

What Repairs or Replacements Does Complete Care Home Warranty Typically Cover?

Complete Care Home Warranty will not cover commercial grade equipment, systems, or Appliances and hence will not pay for their repairs. There is an aggregate cap of $1000 on professional series name brands beyond which no repairs will be funded.

You should note that the contract carries a maximum liability of $1500 per item in the plan including access, diagnosis, and repair or replacement services. If they offer cash in lieu of the services the amount may be lesser than the actual cost since they will pay the depreciated value for replacements.

The company is upfront about expecting proper maintenance of covered equipment and will not cover any damages arising from neglect and improper maintenance. They reserve the right to determine whether a particular problem is within the scope of a repair or requires a replacement.

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Complete Care Home Warranty Reviews

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Ron Santigian, Fresno, CA

On Aug 02, 2022

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This company is a disaster. Only 2 claims submitted. Complete Care Home Warranty sent out an appliance repair person. The problem was with the freezer drawer (2 door top fridge and bottom freezer. The repair man stood with his arms crossed across his chest, told me to open and close the drawer, said that he saw no problem, never touched the appliance and left. The second claim submitted was for the ..Read Full Review

This company is a disaster. Only 2 claims submitted. Complete Care Home Warranty sent out an appliance repair person. The problem was with the freezer drawer (2 door top fridge and bottom freezer. The repair man stood with his arms crossed across his chest, told me to open and close the drawer, said that he saw no problem, never touched the appliance and left. The second claim submitted was for the dishwasher that one day stopped spraying water into the unit. It went through the cycle and the drying element worked, and the interior was hot, but the dishes and utensils still had food stains. No washing took place. I immediately called Complete Care Home Warranty and reported the caim. The agent told me that she would contact a repair person who would make an appointment with me. When he came I described what happened. He disassembled the unit, looked at the assembly where the water is sprayed upward through a nickel sized screen and found the clog, a small, white chip less than an inch across that was blocking the water. He handed it to me and said that it was paper and told me that he was going to report it to the warranty company as homeowner abuse and would not be covered, then left, not even putting anything back together. My wife had died at the beginning of the pandemic and I had been her sole caregiver and only person to use the dishwasher. I was incensed and insulted. Had it been paper it would have been somewhat flexible, and certainly not rough and brittle. I snapped it and asked him to explain how he decided it was paper that I negligently put it in the washer. No answer. In our area the water carries considerable calcium and generally plays havoc with the plumbing. He billed me $110.00 for the call out. Does anyong think that I should have stuck with this company waiting for something truly costly to occur to something in my home? ..View less

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Christina Brown, Seguin, TX

On Jul 29, 2022

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DUMPSTER FIRE OF A BUSINESS. You will never get someone on the phone, they never call back the technicians for authorization, then you end up paying the bill b/c they didn’t have authorization to work the problem. Any way this company can get out of paying the bill they will! GARBAGE!!!

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Joe Addante, Romeoville, IL

On Jul 17, 2022

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Very poor service does not handle customers with care. WILL NOT RENEW OR RECCOMMEND. I AM NOT HAPPY WITH THEIR SERVICE. DID NOT FOLLOW THROUGH WITH CONTRACT. WROTE TO PRESIDENT NO RESPONSE.

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Kenneth Skarg, Roseville, CA

On Jul 13, 2022

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6/17/2022 Hot water heater not working. Called customer service and was on hold for over 45 minutes. Plumber came out next day. Very hard to understand spoke very broken English. Worked on the unit for a few minutes and said unit OK!.. Three days later same thing no hot water. Tech came back out said "probably need a new unit". Would contact Warranty Company. Complete Care said: they're ..Read Full Review

6/17/2022 Hot water heater not working. Called customer service and was on hold for over 45 minutes. Plumber came out next day. Very hard to understand spoke very broken English. Worked on the unit for a few minutes and said unit OK!.. Three days later same thing no hot water. Tech came back out said "probably need a new unit". Would contact Warranty Company. Complete Care said: they're might be sediment in the unit per the plumber and they do not cover sediment. Could not confirm sediment but they would not fix the unit or install a new unit. Called an outside plumber who installed a new unit. Couldn't tell if there was sediment or not. Just an older unit. Cost me $1950. Complete care didn't cover a dime!!!!! Absolutely terrible service. Would not recommend to anyone!!!!! ..View less

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Skye, Louisville, KY

On Jun 29, 2022

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Geesh, hindsight is a mother.. If you have something major probably that will cost them over $200 after getting the initial report from the contractor, they will find a way to deny your claim. Everything is in the small print that you don't get until after you have already paid. Had a W/D go out. Paid the $70 fee each. Honest Contractor came out. It was something simple. He fixed and we were good. I assu ..Read Full Review

Geesh, hindsight is a mother.. If you have something major probably that will cost them over $200 after getting the initial report from the contractor, they will find a way to deny your claim. Everything is in the small print that you don't get until after you have already paid. Had a W/D go out. Paid the $70 fee each. Honest Contractor came out. It was something simple. He fixed and we were good. I assume he didn't charge the warranty company much and probably gets a lot of repeat business. I also bought a warranty for my mom. Her air conditioner went out and it has been pure hell-o for 3 weeks. Now they are saying its a leak, but the tech doesn't know where the leak is. To hire another tech (we pay for it), get their assessment and they will decide if they will pay for it. Wait, wait.. You sent a certified tech to her home that can't diagnosed what type of leak it is? But you want her to pay for a new tech, to say it's a leak (which is not covered) so you can deny the claim? 3 weeks for that report? Meanwhile, the tech came to the house for two hours, wrote something up, sent it in and was probably paid. My mother is still hot. Cust Serv Supv rude and we are out of money. No results. Please pay extra and research reputable companies. This company is not rated on the BBB and has tons of 1 stars. Buyer beware. Painful the scams that go on today. ..View less

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Emmanuel Olaes, Chula Vista, CA

On Apr 26, 2022

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Don't waster your money. This is the worst home warranty comapny from my experience. Choose any other company besides this one. They denied my repair for air conditioner freon and gave me next to nothing to replace my washer becuase repair parts were not available.

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Erskinlene Stewart, Houston, TX

On Feb 18, 2022

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Home Warranty Complete Care sent P&* P******* out to fix my toilet, the technician M***** took out a water saver (from the tank) and replaced it with a non-water saver and left my stool rocking! A month later my water bill has increased and my toilet is still not fixed properly! My Warranty company refuses to have the problem resolved, leaving me to pay another company to come out and correct their ..Read Full Review

Home Warranty Complete Care sent P&* P******* out to fix my toilet, the technician M***** took out a water saver (from the tank) and replaced it with a non-water saver and left my stool rocking! A month later my water bill has increased and my toilet is still not fixed properly! My Warranty company refuses to have the problem resolved, leaving me to pay another company to come out and correct their mistake (this is a company they sent out)! ..View less

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Alanda Cormier, Marksville, LA

On Jan 13, 2022

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I am an investor and have used several different companies. This company is horrible! Don't do it!!. I decided to give them a try. I sincerely regret it. They sold me a warranty to cover plumbing. We are having plumbing issues. I purchased a septic tank policy and they made a mistake and covered the Pool and Spa that I do not have and because I did not catch their error in two days, they refused to ..Read Full Review

I am an investor and have used several different companies. This company is horrible! Don't do it!!. I decided to give them a try. I sincerely regret it. They sold me a warranty to cover plumbing. We are having plumbing issues. I purchased a septic tank policy and they made a mistake and covered the Pool and Spa that I do not have and because I did not catch their error in two days, they refused to change it. I put in a service call for the plumbing over the phone. I was told that I would receive an email from the company that would come out. I never received an email. When I called they said that hey said that since the toilet is flushing then there is no failure. I spoke with a supervisor and she said the same thing. I asked her if she is a licensed plumber to make that decision. She said "no". I asked her then why are you diagnosing. She could not answer the question..... My advice is DO NOT BUY their warranty. It might be cheap now, but when you have to pay for your own repairs it will cost you later. Why did I say poor value? If they don't repair, then Please read the reviews. The good reviews seem to be about price and ease of purchase. Look at all of the reviews concerning services calls. They will say that only people who are upset post a review. That is not true. If that were true they would not have good reviews for purchasing and price. Because I have two issues in the bathroom. They are charging me two service call fees. The same plumber is coming out. Making one trip and they want me to pay twice. If I pay twice, he is coming out twice. I will make him leave and come back another day. It took a week for them to send an email with a contractor's information. ..View less

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Sharareh Kosari, Brooklyn, NY

On Oct 22, 2021

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Absolutely scam. They offer you the best price but you just waste your money and time. My A/C stopped working and after 2 months calling them, more than 20 times being on hold at least for 20 minutes every time and wasting my time and paying $150 for two visits by their own technicians, they refused to replace it despite of what the technician said. full of lie and dishonest.

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2 people found this review helpful
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Angela, Norfolk, VA

On Sep 13, 2021

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Save your money with this company. You will not get the service your expecting. I will never Recommend them to anyone. Bad service all the way round and they try to make you spend your own money so they won’t have to pay you back. SMH

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Deborah Goodman, San Diego, CA

On Sep 10, 2021

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BAD customer service. Keep claiming repair tech never summited his invoice for repair work. Still have not had my dryer repaired. They give you the run around. I think they just don't want to pay on a claim.

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BEATRICE, Dallas, GA

On Sep 10, 2021

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BUYER BE WARNED!!!!!! This company will try and sell you a policy that will not cover or pay for the appliance. I had an issue with my dishwasher in a brand new house that i owned for 2 years. I contacted the customer service and they sent an email of the person that i needed to contact. When i contacted the first person he told me that he rejected the assignment b/c this company never paid him for his s ..Read Full Review

BUYER BE WARNED!!!!!! This company will try and sell you a policy that will not cover or pay for the appliance. I had an issue with my dishwasher in a brand new house that i owned for 2 years. I contacted the customer service and they sent an email of the person that i needed to contact. When i contacted the first person he told me that he rejected the assignment b/c this company never paid him for his services. So i had to call back and they had to reassign me someone else. The repair company told me that my dishwasher was a total loss. I was contact by the agent for complete care home warranty and they told me that they would offer $130 on my dishwasher. I told them it was bullcrap, this is not a dated dishwasher and my home is only 2 years old how could you depreciate it down to $130 and where could i buy a dishwasher for that. She said that they have the option to give cash and not purchase a new one. I told them that is not what i was told and what i signed up for. I wanted to cancel the policy and was told that i would get nothing back. I advise you please spend the extra money and go with a company that is going to cover everything. we pay for this coverage so we are not left spending extra money out of our pocket. AGAIN PLEASE DON'T PURCHASE FROM THEM. YOU CAN DO BETTER!!!!! ..View less

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1 people found this review helpful
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Mike fox, Clovis, CA

On Sep 03, 2021

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This company is a scam they avoid you never return your calls and avoid paying claims I can't even get them to give e mail and the money on my policy after it took me a week to cancel policy. Purchase at own risk!!!!!!

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Pamela Jackson, San Antonio, TX

On Aug 10, 2021

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Save your money. They told me what they thought I wanted to hear. We took out the policy because we were buying a house and appliances came with it. Told this to salesman. No problem. After 1 1/2 month refrig seemed not to o be cooling. Called. Sent a 2 bit contractor who didn't seem to know what he was doing and was over 2 hrs late for appt. Then denied claim saying we had policy for 1 week . Save y ..Read Full Review

Save your money. They told me what they thought I wanted to hear. We took out the policy because we were buying a house and appliances came with it. Told this to salesman. No problem. After 1 1/2 month refrig seemed not to o be cooling. Called. Sent a 2 bit contractor who didn't seem to know what he was doing and was over 2 hrs late for appt. Then denied claim saying we had policy for 1 week . Save yourself the money and aggregation. Take you $ elsewhere. ..View less

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1 people found this review helpful
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Robert Smith, Santa Clarita, CA

On Aug 02, 2021

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I can go into a long story about my claim but here is the bottom line. My AC went out and they denied coverage on all 3 components. Then they act like they are doing me a favor by offering me a good will credit of $700 on a $13K repair. They couldn't even get a technician out to do the repair. I had to schedule everything myself plus call for weeks just to get a definitive answer to my claim. These guys ..Read Full Review

I can go into a long story about my claim but here is the bottom line. My AC went out and they denied coverage on all 3 components. Then they act like they are doing me a favor by offering me a good will credit of $700 on a $13K repair. They couldn't even get a technician out to do the repair. I had to schedule everything myself plus call for weeks just to get a definitive answer to my claim. These guys are a joke. Open a savings account and pay for home repairs yourself, its what your gonna end up doing anyways. ..View less

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1 people found this review helpful
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Alma voss, West Bloomfield, MI

On Jul 16, 2021

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Complete care warranty is a scam read what they don't cover before you give them your address or email, scroll all the way down under contracts and read, The contract read we cover ceiling fans and exhaust fans then under not covered our exhaust fans they could not answer any of my questions pertaining to the contract one gentleman told me that it was not his job to go over what is covered and what is no ..Read Full Review

Complete care warranty is a scam read what they don't cover before you give them your address or email, scroll all the way down under contracts and read, The contract read we cover ceiling fans and exhaust fans then under not covered our exhaust fans they could not answer any of my questions pertaining to the contract one gentleman told me that it was not his job to go over what is covered and what is not covered they are only there to sign you. I asked the gentleman was there a cancellation fee he said no on the contract there is a cancellation fee after 30 days read your contract before you purchase this home warranty. They don't tell you that you can read the contract online what they will tell you is purchased this home warranty and we will send you the contract, if you aren't satisfied you can cancel it's a scam ..View less

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1 people found this review helpful
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Alan Garcia, Corpus Christi, TX

On Jun 22, 2021

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THIS FEELS LIKE A SCAM. My dishwasher has been broken for over a month and a half and they haven’t even gotten a technician out to look at it. They gave me an incorrect address when sending in my payment so it took months for them to “activate” my account. DO NOT USE THEM

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5 people found this review helpful
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Tamara Berg, Charlotte, NC

On Jun 14, 2021

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Incompetent company with even worse reps and management. If I could give 0 stars, I would. Do not waste your $500 with this company and do more research. I thought I did. I have a dishwasher that has not been working for going on almost 20 days. They have sent out two different companies that have two different problem findings and neither submitted for me to get any kind of resolution. Management states ..Read Full Review

Incompetent company with even worse reps and management. If I could give 0 stars, I would. Do not waste your $500 with this company and do more research. I thought I did. I have a dishwasher that has not been working for going on almost 20 days. They have sent out two different companies that have two different problem findings and neither submitted for me to get any kind of resolution. Management states they will call me back, no one ever calls. I have had to do the job of Complete Home Care Warranty and that of the technician by playing cat and mouse between the two. Still do not have a working dishwasher. ..View less

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3 people found this review helpful
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Brian, Suisun City, CA

On Apr 19, 2021

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NOT HAPPY. I had to pay out of pocket they had no contractor for my micro wave repair. Did not get reimbursed yet its been 1 1/2 months still no reimbursement. With the pandemic who has extra money around. I DEFINITELY WOULD NOT RECOMMEND. Go find another home warranty company

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3 people found this review helpful
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Mark Wolfheimer, Lafayette Hill, PA

On Mar 15, 2021

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Purchased the service. Called on Saturday for service. Was informed I would receive an email with the contact number of the plumber to schedule within 4 hours. No email. Called back on Sunday was told that I would get an email on Monday. Called back Monday, was told I would get an email. No email. Called again and spoke with the manager **** who informed me that they dont cover water heater tanks. ..Read Full Review

Purchased the service. Called on Saturday for service. Was informed I would receive an email with the contact number of the plumber to schedule within 4 hours. No email. Called back on Sunday was told that I would get an email on Monday. Called back Monday, was told I would get an email. No email. Called again and spoke with the manager **** who informed me that they dont cover water heater tanks. Hoping that someone from this company cares enough to respond. ..View less

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6 people found this review helpful

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