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Home  /   Companies /   Complete Care Home Warranty
icon Last updated: August 17, 2021

Complete Care Home Warranty

Complete Care Home Warranty is a national home warranty company, with 30 years of collective home warranty industry experience under their belt. They offer service contracts for discounted repairs and replacement of systems and appliances that break down as a result of natural wear and tear due to aging.

Complete Care Home Warranty offers unlimited claims as part of their plans and assures dedicated services from customer care specialists who will be available 24/7/365. Their contractors are pre-screened and vetted and the company guarantees satisfaction over the services provided.

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18 Reviews

Premium

N/A

Deductible

N/A

Coverage Limits

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BBB Rating

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Active States

47

Complaint Resolution Program

No

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Estimated Appliance Coverage

N/A

Estimated System Coverage

47

No. Of Active States

No

Complaint Resolution Program

WHY Complete Care Home Warranty?

  • Offer comprehensive coverage for up to 20 systems and appliances
  • Guaranteed replacements if repairs are not possible, subject to terms of the contract
  • No mandatory home inspections or maintenance records demanded
  • Coverage provided regardless of brand or age
  • No more unexpected, high repair bills
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Complete Care Home Warranty CLAIMS

Filing a claim for a repair or replacement with a Complete Care Home Warranty is a very easy process. Claims are received through telephone calls, so all you have to do is place one and request a service visit if some covered appliance breaks down.

What Repairs or Replacements Does Complete Care Home Warranty Typically Cover?

Complete Care Home Warranty will not cover commercial grade equipment, systems, or Appliances and hence will not pay for their repairs. There is an aggregate cap of $1000 on professional series name brands beyond which no repairs will be funded.

You should note that the contract carries a maximum liability of $1500 per item in the plan including access, diagnosis, and repair or replacement services. If they offer cash in lieu of the services the amount may be lesser than the actual cost since they will pay the depreciated value for replacements.

The company is upfront about expecting proper maintenance of covered equipment and will not cover any damages arising from neglect and improper maintenance. They reserve the right to determine whether a particular problem is within the scope of a repair or requires a replacement.

Complete Care Home Warranty REVIEWS

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Angela, Norfolk, VA

On Sep 13, 2021

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Save your money with this company. You will not get the service your expecting. I will never Recommend them to anyone. Bad service all the way round and they try to make you spend your own money so they won’t have to pay you back. SMH

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Deborah Goodman, San Diego, CA

On Sep 10, 2021

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BAD customer service. Keep claiming repair tech never summited his invoice for repair work. Still have not had my dryer repaired. They give you the run around. I think they just don't want to pay on a claim.

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BEATRICE, Dallas, GA

On Sep 10, 2021

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BUYER BE WARNED!!!!!! This company will try and sell you a policy that will not cover or pay for the appliance. I had an issue with my dishwasher in a brand new house that i owned for 2 years. I contacted the customer service and they sent an email of the person that i needed to contact. When i contacted the first person he told me that he rejected the assignment b/c this company never paid him for his s ..Read Full Review

BUYER BE WARNED!!!!!! This company will try and sell you a policy that will not cover or pay for the appliance. I had an issue with my dishwasher in a brand new house that i owned for 2 years. I contacted the customer service and they sent an email of the person that i needed to contact. When i contacted the first person he told me that he rejected the assignment b/c this company never paid him for his services. So i had to call back and they had to reassign me someone else. The repair company told me that my dishwasher was a total loss. I was contact by the agent for complete care home warranty and they told me that they would offer $130 on my dishwasher. I told them it was bullcrap, this is not a dated dishwasher and my home is only 2 years old how could you depreciate it down to $130 and where could i buy a dishwasher for that. She said that they have the option to give cash and not purchase a new one. I told them that is not what i was told and what i signed up for. I wanted to cancel the policy and was told that i would get nothing back. I advise you please spend the extra money and go with a company that is going to cover everything. we pay for this coverage so we are not left spending extra money out of our pocket. AGAIN PLEASE DON'T PURCHASE FROM THEM. YOU CAN DO BETTER!!!!! ..View less

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Mike fox, Clovis, CA

On Sep 03, 2021

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This company is a scam they avoid you never return your calls and avoid paying claims I can't even get them to give e mail and the money on my policy after it took me a week to cancel policy. Purchase at own risk!!!!!!

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Pamela Jackson, San Antonio, TX

On Aug 10, 2021

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Save your money. They told me what they thought I wanted to hear. We took out the policy because we were buying a house and appliances came with it. Told this to salesman. No problem. After 1 1/2 month refrig seemed not to o be cooling. Called. Sent a 2 bit contractor who didn't seem to know what he was doing and was over 2 hrs late for appt. Then denied claim saying we had policy for 1 week . Save y ..Read Full Review

Save your money. They told me what they thought I wanted to hear. We took out the policy because we were buying a house and appliances came with it. Told this to salesman. No problem. After 1 1/2 month refrig seemed not to o be cooling. Called. Sent a 2 bit contractor who didn't seem to know what he was doing and was over 2 hrs late for appt. Then denied claim saying we had policy for 1 week . Save yourself the money and aggregation. Take you $ elsewhere. ..View less

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1 people found this review helpful
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Robert Smith, Santa Clarita, CA

On Aug 02, 2021

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I can go into a long story about my claim but here is the bottom line. My AC went out and they denied coverage on all 3 components. Then they act like they are doing me a favor by offering me a good will credit of $700 on a $13K repair. They couldn't even get a technician out to do the repair. I had to schedule everything myself plus call for weeks just to get a definitive answer to my claim. These guys ..Read Full Review

I can go into a long story about my claim but here is the bottom line. My AC went out and they denied coverage on all 3 components. Then they act like they are doing me a favor by offering me a good will credit of $700 on a $13K repair. They couldn't even get a technician out to do the repair. I had to schedule everything myself plus call for weeks just to get a definitive answer to my claim. These guys are a joke. Open a savings account and pay for home repairs yourself, its what your gonna end up doing anyways. ..View less

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1 people found this review helpful
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Alma voss, West Bloomfield, MI

On Jul 16, 2021

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Complete care warranty is a scam read what they don't cover before you give them your address or email, scroll all the way down under contracts and read, The contract read we cover ceiling fans and exhaust fans then under not covered our exhaust fans they could not answer any of my questions pertaining to the contract one gentleman told me that it was not his job to go over what is covered and what is no ..Read Full Review

Complete care warranty is a scam read what they don't cover before you give them your address or email, scroll all the way down under contracts and read, The contract read we cover ceiling fans and exhaust fans then under not covered our exhaust fans they could not answer any of my questions pertaining to the contract one gentleman told me that it was not his job to go over what is covered and what is not covered they are only there to sign you. I asked the gentleman was there a cancellation fee he said no on the contract there is a cancellation fee after 30 days read your contract before you purchase this home warranty. They don't tell you that you can read the contract online what they will tell you is purchased this home warranty and we will send you the contract, if you aren't satisfied you can cancel it's a scam ..View less

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1 people found this review helpful
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Alan Garcia, Corpus Christi, TX

On Jun 22, 2021

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THIS FEELS LIKE A SCAM. My dishwasher has been broken for over a month and a half and they haven’t even gotten a technician out to look at it. They gave me an incorrect address when sending in my payment so it took months for them to “activate” my account. DO NOT USE THEM

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4 people found this review helpful
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Tamara Berg, Charlotte, NC

On Jun 14, 2021

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Incompetent company with even worse reps and management. If I could give 0 stars, I would. Do not waste your $500 with this company and do more research. I thought I did. I have a dishwasher that has not been working for going on almost 20 days. They have sent out two different companies that have two different problem findings and neither submitted for me to get any kind of resolution. Management states ..Read Full Review

Incompetent company with even worse reps and management. If I could give 0 stars, I would. Do not waste your $500 with this company and do more research. I thought I did. I have a dishwasher that has not been working for going on almost 20 days. They have sent out two different companies that have two different problem findings and neither submitted for me to get any kind of resolution. Management states they will call me back, no one ever calls. I have had to do the job of Complete Home Care Warranty and that of the technician by playing cat and mouse between the two. Still do not have a working dishwasher. ..View less

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3 people found this review helpful
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Brian, Suisun City, CA

On Apr 19, 2021

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NOT HAPPY. I had to pay out of pocket they had no contractor for my micro wave repair. Did not get reimbursed yet its been 1 1/2 months still no reimbursement. With the pandemic who has extra money around. I DEFINITELY WOULD NOT RECOMMEND. Go find another home warranty company

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3 people found this review helpful
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Mark Wolfheimer, Lafayette Hill, PA

On Mar 15, 2021

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Purchased the service. Called on Saturday for service. Was informed I would receive an email with the contact number of the plumber to schedule within 4 hours. No email. Called back on Sunday was told that I would get an email on Monday. Called back Monday, was told I would get an email. No email. Called again and spoke with the manager **** who informed me that they dont cover water heater tanks. ..Read Full Review

Purchased the service. Called on Saturday for service. Was informed I would receive an email with the contact number of the plumber to schedule within 4 hours. No email. Called back on Sunday was told that I would get an email on Monday. Called back Monday, was told I would get an email. No email. Called again and spoke with the manager **** who informed me that they dont cover water heater tanks. Hoping that someone from this company cares enough to respond. ..View less

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6 people found this review helpful
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Betsy Zink, San Tan Valley, AZ

On Feb 19, 2021

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responded and finally Complete Care told us to find someone which we did and we would fill out a form to get reimbursed but to not to work until its authorized or we would not get paid. The tech called in what the issue was a week ago today and my husband and I have called multiple times a day to find out if we got authorization. Finally today a gentlemen calls and said that his supervisor spoke with ..Read Full Review

responded and finally Complete Care told us to find someone which we did and we would fill out a form to get reimbursed but to not to work until its authorized or we would not get paid. The tech called in what the issue was a week ago today and my husband and I have called multiple times a day to find out if we got authorization. Finally today a gentlemen calls and said that his supervisor spoke with our tech yesterday and because what the tech told him it was not approved I called the tech and he said he never spoke to anyone yesterday that the only time he has spoken to someone was when he called in for authorization a week ago. The gentleman preceded to tell me that this work on the pump was not authorized because it was a pre existing condition before our home warranty came into play. First off all its not the pump it was piping but he wasn't understanding this, which only makes the proof that nobody spoke with our tech because he would have told him it was a leaking pipe. We bought this house a month ago and had an inspection done the inspection under piping and valves the only thing it states was a suggestion to label piping and valves. The gentleman said a supervisor would call me within the hour which we are now at 4 hours and no call. This has been the most frustrating experience since we paid for this service and have had to find our own person and following everyday multiple times a day to get an answer and when we do its not even for what we needed fixed and were lied to that they spoke with the tech because they didn't ..View less

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6 people found this review helpful
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Michael Thai, Seattle, WA

On Feb 12, 2021

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Spoke with ***** and he was very informative and did not pressure me into signing up like most of the other companies that called me. He was patient and allowed me the time to review everything and answered all of my questions.

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1 people found this review helpful
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Prateek Chand, Philadelphia, PA

On Jan 18, 2021

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The sales staff at this establishment is rude and extremely unsavory. If the customer facing staff is so poor imagine the back end and service levels. Terrible work ethic. I would advise to steer clear of this establishment till they have a better customer support mechanism.

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6 people found this review helpful
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Ha sun, Hollywood, FL

On Jan 14, 2021

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I've used Complete Care Home Warranty on the pool a couple of times and on the hot water too. The contractors that have come out have been good. They have explained what was wrong and what it would need to fix it. I'm happy with Complete Care Home Warranty.

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Wei Lian, Salem, IN

On Jan 14, 2021

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Everything was very simple and easy when signing up for service. When I had an appliance claim, CCHW was super quick. They got somebody out and everything got fixed. They've been great and straightforward.

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Kem Morris, Rancho Cucamonga, CA

On Dec 15, 2020

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Do not not use them. They are very unprofessional and do not call you back and communicate after you sign up with them. My refrigerator went out and they said they sent two technicians out and then told me we dont cover leaks. It was not a leak that caused my refrigerator not to work. BEWARE!@@ Supervisor, Mr. ****** told me several times he would get back to me in a hour and did not do so. They sent o ..Read Full Review

Do not not use them. They are very unprofessional and do not call you back and communicate after you sign up with them. My refrigerator went out and they said they sent two technicians out and then told me we dont cover leaks. It was not a leak that caused my refrigerator not to work. BEWARE!@@ Supervisor, Mr. ****** told me several times he would get back to me in a hour and did not do so. They sent out a technician that said that he could not fix my refrigerator and never sent them a diagnosis. I would give them a big fat zero if It was an option. Please I warn you Do not use them ..View less

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5 people found this review helpful
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George Smith, Key Biscayne, FL

On Mar 12, 2020

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I bought a home and the rate with Complete Care Home Warranty for my two-year contract was $800. It’s a good deal. The application was very smooth - just emails back and forth, and it was done. Their rep was very professional, knowledgeable and friendly.

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Complete Care Home Warranty RATINGS

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18 Reviews in Total

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