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Home  /   Companies /   Empire Home Warranty
icon Last updated: July 22, 2020

Empire Home Warranty

Empire Home Warranty
0 / 5
Based on 79 Reviews | Write A Review

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

1

No. Of Active States

No

Complaint Resolution Program

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Empire Home Warranty REVIEWS

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Scott Koonce, Humble, TX

On Apr 03, 2012

Stay away, this is not a good company. Horrible experience. I signed up, paid my premium, then had a two problems. The first one was my garabage disposal, it went out. It took a week for them to respond to me first of all. Then the contractor that they refered me to refused to come out becuase Empire had not paid them for warranty work done 9 months before. I tried contacting Empire again with no r ..Read Full Review

Stay away, this is not a good company. Horrible experience. I signed up, paid my premium, then had a two problems. The first one was my garabage disposal, it went out. It took a week for them to respond to me first of all. Then the contractor that they refered me to refused to come out becuase Empire had not paid them for warranty work done 9 months before. I tried contacting Empire again with no responce except another contract referal, except it was the same contractor they previously asigned to me. Plus, you can't call Empire, you have to email them, this should of been my warning sign. Just trust me, stay away! ..View less

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Laura Cattell, Fort Lauderdale, FL

On Sep 30, 2011

This company is completely crooked. I got my money back from Mastercard a long time ago. They should have been shut down by the FTC by now. I can't believe people are still being scammed by these criminals.

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alan curtis Valencia ca

On Sep 25, 2011

This company is the worst. You pay your premium and that is the time you will hear from them.Do not use empire home warranty. Alan Curtis, Valencia, California

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CARLO GRAJALES ST. CLOUD,FLORIDA

On Aug 19, 2011

HAD A WATER HEATER REPLACED 11-9-10 TO THIS DAY THEY HAVE NOT PAID THE LOCAL PLUMBING CO. THAT DID THE INSTALLATION AND NOW THEY ARE GOING AFTER ME FOR THE MONEY AT THIS POINT AM SEEKING LEGAL HELP TO GET THIS COMPANY PAID. TRIED RECHING THE AND NEVER GOT A RESPONSE FROM THEM. IT'S SAD BECAUSE I HAD MY PAYMENT DRAFTED FROM MY ACCOUNT EVERY MONTH AND NOW IT LOOKS LIKE I WILL BE GETTING STUCK WITH THIS BIL ..Read Full Review

HAD A WATER HEATER REPLACED 11-9-10 TO THIS DAY THEY HAVE NOT PAID THE LOCAL PLUMBING CO. THAT DID THE INSTALLATION AND NOW THEY ARE GOING AFTER ME FOR THE MONEY AT THIS POINT AM SEEKING LEGAL HELP TO GET THIS COMPANY PAID. TRIED RECHING THE AND NEVER GOT A RESPONSE FROM THEM. IT'S SAD BECAUSE I HAD MY PAYMENT DRAFTED FROM MY ACCOUNT EVERY MONTH AND NOW IT LOOKS LIKE I WILL BE GETTING STUCK WITH THIS BILL TOO. ..View less

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Discount Plumbing Inc

On Jul 21, 2011

As a company doing work for Empire Home Warranty, I would not recommend them. We did a job for them in November 2010 and still trying to get paid.

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Janey Wichita Falls TX

On Jun 05, 2011

This company is some type of scam. The minute I needed to use its service the phone number was disconnected and the only way to contact was through email. I was emailed that they were no longer doing contracts in the Enid OK area and I would be refunded $87. Stay away once again it is a scam.

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Shanna Mac

On May 31, 2011

I paid the year in full and called them 2 weeks ago, phone was disconnected. I emailed the claims department about my A/C and they said they stopped covering my area in march. They also said they would allow me to dispute not even half of my premium. they never informed me of them not "covering my are" anymore and would never have bothered had I not contacted them with a claim request. I am dis ..Read Full Review

I paid the year in full and called them 2 weeks ago, phone was disconnected. I emailed the claims department about my A/C and they said they stopped covering my area in march. They also said they would allow me to dispute not even half of my premium. they never informed me of them not "covering my are" anymore and would never have bothered had I not contacted them with a claim request. I am disputing the entire charge with my CC company, and sending a letter to the attorney general's office in DE. These scam artists MUST be stopped. Everyone should contact the Attorney Genereal's office and inform them of the fraudulent business they have in their state. ..View less

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Mohamed, Norfolk, VA

On May 28, 2011

the worst, it's a scam, don't waste your money

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S. Lucas, Essington, PA

On May 04, 2011

I had 2 homes covered under this warranty company and received horrible service for both homes. When I finally could get response from a vendor, I ran into several vendors that no longer would service because they weren't being paid properly by Empire Warranty Co. Lastly, Empire stopped answering the phone and would only communicate via email. The last communication with them was that they had stopped ..Read Full Review

I had 2 homes covered under this warranty company and received horrible service for both homes. When I finally could get response from a vendor, I ran into several vendors that no longer would service because they weren't being paid properly by Empire Warranty Co. Lastly, Empire stopped answering the phone and would only communicate via email. The last communication with them was that they had stopped servicing my area and that I was entitled to a prorated refund. To add insult to injury,they would not refund my money, they instructed me to dispute it with my credit card company. Needless to say, I am pursuing small claim hearing for my refund. While it's only a little bit of money, its the principle. Stay away from this company. ..View less

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Lynn Taylor

On May 02, 2011

I purchased my warranty in June 2010. I just discovered the company can't be reached by phone or website, so I contacted Discover Card to report the issue and they credited my account right away. If you charged it to your credit card, make sure you report it also. Hope this helps!

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WashingtonDC

On Apr 26, 2011

I want my money back, I paid in full and got no service. Every time I called they didn't cover what I was calling for. Now the number is not in service. Please help Thanks, unhappy Customer

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Herbert Otis Baytown, TX

On Apr 18, 2011

I attempted to file a claim for my a/c not cooling and they emailed me and said they no longer service my area and would send me a partial refund. I asked why I had not received this in writing prior to me filing a claim. They refuse to answer that question but said the only way to get my partial refund was to dispute the charge on my credit card. The card company only go back 90 days. I informed them ..Read Full Review

I attempted to file a claim for my a/c not cooling and they emailed me and said they no longer service my area and would send me a partial refund. I asked why I had not received this in writing prior to me filing a claim. They refuse to answer that question but said the only way to get my partial refund was to dispute the charge on my credit card. The card company only go back 90 days. I informed them of this and have not heard from them. This company is a Rip Off. ..View less

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D.J. Odom

On Apr 12, 2011

Same story for me. I cannot reach the company as the phone number is disconnected and their web site is down. Do Not Give This Company Money.

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Terri Williams Chicopee, Ma. 01020

On Apr 03, 2011

I purchased a plan in Oct 2010 and so far each time I had a problem I could not reach them. I finally had to repair the items warrantied. I kept emailing them becuase I could not reach them by phone and they finally assigned a claim number for my smaller claim. Still no response, no check and now their phone number is disconnected. The 1st claim was my furnace. I had no heat and could not reach them. Aft ..Read Full Review

I purchased a plan in Oct 2010 and so far each time I had a problem I could not reach them. I finally had to repair the items warrantied. I kept emailing them becuase I could not reach them by phone and they finally assigned a claim number for my smaller claim. Still no response, no check and now their phone number is disconnected. The 1st claim was my furnace. I had no heat and could not reach them. After 2 days I finally had it repaired becuase it was too cold. The 2nd repair was my refrigerator. It was not keeping the food cold. Again I could not reach by phone so emailed them and they did not get back to me within 3 days so I finally had to have it it fixed. I don't think they even exist now since the phone was disconnected. Hopefully everyone else had better luck. ..View less

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Luz Rodriguez

On Mar 31, 2011

Has anyone received any response from either the IN or DE district attorney/attorney general? I filed a complaint with delaware, was told to file in IN. IN then sent me a letter stating the case has to be handled by DE?? What the heck??? I can't even get the government to help me?? Has anyone started a class action law suit???? please respond to: shernie117@hotmail.com. FB: Luz Rodriguez, MO

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Richard Miller

On Mar 26, 2011

I purchased Empire Home warranty in February 2010. I made the monthly payments $39.57 each month until January 2011 when I called with a plumbing issue. The 800 phone number had been disconnected. I wanted 2 more days then emailed the customer service email address on the web site. I got a quick response. "To Whom this may concern, Due to Lack of Contractors in your area we have stopped servicing ..Read Full Review

I purchased Empire Home warranty in February 2010. I made the monthly payments $39.57 each month until January 2011 when I called with a plumbing issue. The 800 phone number had been disconnected. I wanted 2 more days then emailed the customer service email address on the web site. I got a quick response. "To Whom this may concern, Due to Lack of Contractors in your area we have stopped servicing the area in the past week, We will not be able to provide the service we once honored. No further charges will be drafted from your credit card. Thank you and sorry for the inconvenience." The next day they charged my credit card again. And again in February. I was able to get January and February reversed but I am now having to prove I no longer want the service with my bank. And that is difficult to do when Empire will not respond to my calls or emails. So beware I do not think this is a reputable company. They did not give me the chance to report the problem they simply shut me down. ..View less

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Angie R

On Mar 08, 2011

I'm having the same issues as everyone else. I contacted them 2/4/11 and they replied 2/7/11 asking for a copy of my signed policy which i sent immediately. I didnt hear anything for a couple of weeks so i followed up, and was asked again for my policy number and contract. I've been emailing them every week since them and have not gotten a reponse. I WILL BE REPORTING THEM.

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Liz Lucero

On Mar 07, 2011

Total SCAM! It's unfortunate how so many were taken advantage of, including myself. But we need to make sure we file complaint with BBB & the IN Attorney General ASAP & make sure they are completely put out of business and that nobody else gets scammed.

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Christina Nardacci

On Mar 04, 2011

Ok People you must call 1 800 382-5516 Indiana attorney General. Report Empire. Then you must call Federal Trade Commission 1 877-382-4357 report Empire. They said the company was in Delaware but it is not. It or they are in Indiana. I was told this and what to do by attorney general office in Delaware, alreadyy 77 complaints. Let's report the abuse. With this economy no one should take our hard ..Read Full Review

Ok People you must call 1 800 382-5516 Indiana attorney General. Report Empire. Then you must call Federal Trade Commission 1 877-382-4357 report Empire. They said the company was in Delaware but it is not. It or they are in Indiana. I was told this and what to do by attorney general office in Delaware, alreadyy 77 complaints. Let's report the abuse. With this economy no one should take our hard earned money. No one is getting a response on our claims and there is no longer a web site. PLEASE POST THIS. ASAP ..View less

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Luz Rodriguez, St. Peters, MO

On Mar 01, 2011

This company stopped speaking to me once my appliance was deemed faulty and needed to be replaced. If anyone is interested in filing a class action law suit please email me at shernie117@hotmail.com or look me up on facebook:Luz Rodriguez, Missouri. My original complaint was NOT posted!!!!

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