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Home  /   Companies /   Hi Tech Home Warranty
icon Last updated: September 17, 2019

Hi Tech Home Warranty

High Tech Home Warranty (HTHW) claims to be different from others in the industry and  state that they cater to their customers with utmost dedication. HTHW takes pride in the fact that they have a good rating on Angie’s List and  BBB accreditation. The company states that their staff is professional, friendly and highly experienced. HTHW claims that they are the only company that offers interior/exterior coverage. They have a nationwide footprint and they conduct business in around 40 states across the US.
Hi Tech Home Warranty
0 / 5
Based on 9 Reviews | Write A Review

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

1

No. Of Active States

No

Complaint Resolution Program

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Hi Tech Home Warranty REVIEWS

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Daniel Lopez, Tampa, FL

On Apr 12, 2019

For no reason should you do business with this company. As expected, there's a lot of catches to their business model. I learned the hard way. After my HVAC unit went bad, I reach out to HT Warranty but due to the age of the system there were only going to provide me with 10% of the cost of the entire unit. Not only that but I had to fight my way through to get the claim process started and was worst aft ..Read Full Review

For no reason should you do business with this company. As expected, there's a lot of catches to their business model. I learned the hard way. After my HVAC unit went bad, I reach out to HT Warranty but due to the age of the system there were only going to provide me with 10% of the cost of the entire unit. Not only that but I had to fight my way through to get the claim process started and was worst after the payment was approved. Every single time I call claims, a receptionist would pick up the call and tell me that the office was busy and that she would take a message. I had to literally call at least 3 times a day for 5 days to get someone on the phone. I felt ripped off and cancelled the home warranty as soon as I could. Don't let this happen to you. ..View less

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Tim B, Raleigh, NC

On Feb 27, 2018

Do not use. Twice they took nearly 3 weeks, after 6 phone calls, to make different repairs. When I complained, they cancelled my policy, but wouldn't provide the refund for the remaining policy.

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Abd, Aldie, VA

On Jan 06, 2014

I have been one year with this company Hi-Tech, anything claim, they said did not cover or it was existing issue and will not cover. also this is not really warranty company at all. just wasting money. think 10 times before pay this guy.. I have paid 900.00 for two home and nothing being fixed.

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gene craft, pflugerville, TX

On Sep 18, 2013

I have been waiting to see some negative reviews pop up,and agree i do not have any faith that this company would fix anything since preexisting condition is the words of choice this company likes to use. Basically my ac went ac wasnt cooling was six pounds low, tech suspected evaporator, he wouldnt pay for the leak test and i ended up paying half of the bill, my share 315 dollars. since my warranty ha ..Read Full Review

I have been waiting to see some negative reviews pop up,and agree i do not have any faith that this company would fix anything since preexisting condition is the words of choice this company likes to use. Basically my ac went ac wasnt cooling was six pounds low, tech suspected evaporator, he wouldnt pay for the leak test and i ended up paying half of the bill, my share 315 dollars. since my warranty had kicked in about 30 days later the ac was not cooling well,all of my coils were clean, new filter, the owner of hi tech said that it was a preexisting condition, and you just got this warranty, there is no way this just happened. i have six mechanical breakdown policies on my cars, have had several things fixed and never was treated or questioned like this. so i just count the months until i can cancel this service, i think in 3 months i have to give 60 days notice, very tricky, oh and if something breaks i will just eat it, because after the last ordeal i wouldnt dream of the interrogation i recieved. oh an the ac guy couldnt believe this mess either, alot of back and forth negotiating, he was ready to bolt-same way i am in the near future, oh i am sure he will have a one page rebuttal, i really dont care, simply i was 6lbs low on refrigerant for whatever reason, i had a home warranty contract i called for service and heard that being 6lbs low had to happen over a long period of time,well i work in a grocery store and within a 1 week period we had several units undercharged that had to be brought up imagine that.................... ..View less

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AmyBeth, Loris, SC

On Jul 11, 2013

I purchased a home warranty from them several years back and have had nothing but good to say. I have referred them to several family and friends, which takes a lot for me. Just recently in a 3 day span, over the 4th of July holiday, had to use them twice. Once for an electrical problem with our stove and the other for a washing machine. My electrical problem that prevented my stove from working was ..Read Full Review

I purchased a home warranty from them several years back and have had nothing but good to say. I have referred them to several family and friends, which takes a lot for me. Just recently in a 3 day span, over the 4th of July holiday, had to use them twice. Once for an electrical problem with our stove and the other for a washing machine. My electrical problem that prevented my stove from working was fixed in 30 minutes by a repair guy that had to drive form 3 hours away, since no one local had an availability. When my washing machine broke since it was the 4th of July and I have small children they didn't want me to have to wait for a repair person so they just brought a new one, which was an upgrade. Keith has been wonderful to work with over the last several years and always keeps me up to date on what is going on when I fill a claim. Even when I was out of work and had a problem the company worked with me. I have had several warranty companies in the last 8 years and HT is the only company that has stuck to their word and backed up their warrant. I would truly recommend them to anyone. I have full faith that they will repair or replace whatever is broke and do it in a timely manner. ..View less

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Anonymous

On Jul 02, 2013

DO NOT CALL this Hi Tech Home Warranty for Home Warranty. It just not cover what the money you are paying them. Any time I call them, after knowing what is the issue, then start telling not cover that too..It just steeling you money by selling Home Warranty which is not any Home Warranty company.. If you get in to this HI Tech, then do with your own risk. You will find them later on..

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Kathy stewart, Dallas, GA

On Jun 26, 2013

Do not buy a warranty from this company. Hi Tech does not honor the warranties they sell. Another company that takes your premium and doesn't honor their contract. I bought my warranty when I closed on my house. My very first call to them was ridiculous. Without even hearing what the problem was they claimed it must have been a pre existing condition. REALLY??? They took my payment willingly and eagerly ..Read Full Review

Do not buy a warranty from this company. Hi Tech does not honor the warranties they sell. Another company that takes your premium and doesn't honor their contract. I bought my warranty when I closed on my house. My very first call to them was ridiculous. Without even hearing what the problem was they claimed it must have been a pre existing condition. REALLY??? They took my payment willingly and eagerly but when it comes to them honoring the warranty, no go!! Thieves!! ..View less

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Mario Rosales, Burke, VA

On May 20, 2013

I selected Hi-Tech Home Warranty service approximately eight months ago. Recently, I had one of my home’s air-conditioners malfunction and I’m very pleased with the personal service provided by Keith Fennell, the company’s Claims Manager. Since my initial call reporting the air-conditioner’s major malfunction (replacement of the air handler), Keith worked with us to clear all m ..Read Full Review

I selected Hi-Tech Home Warranty service approximately eight months ago. Recently, I had one of my home’s air-conditioners malfunction and I’m very pleased with the personal service provided by Keith Fennell, the company’s Claims Manager. Since my initial call reporting the air-conditioner’s major malfunction (replacement of the air handler), Keith worked with us to clear all misunderstandings and ensured the company’s service support until the unit’s repair. The service provider selected, Aaron Walker of HVAC “R” US, couldn’t have been a better choice by Hi-Tech; he was very cordial and professional in every step of the repair process, ensuring total customer satisfaction. I’m very pleased to have Hi-Tech Home Warranty services for my home’s emergency needs. ..View less

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Anissa Clay

On Jan 31, 2012

I joined with this company two years ago right before summertime hit in Mobile, AL after being referred by one of my good friends who had been a member for a couple of years. My air conditioner went out in the heat of the summer and their response time was outstanding. They took great care of me and I had only one day of downtime. I recommend this company most definitely!

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