N/A
Estimated Appliance CoverageN/A
Estimated System Coverage1
No. Of Active StatesNo
Complaint Resolution ProgramInHouse Home Warranty Reviews
TJ, Tempe, AZ
On Jul 13, 2012
This company has closed. DO NOT contact them or give them any money. I had policy with them for at least 2 years. Called for service and told they were being sold. To who, I asked. The man refused to tell me and said I'd receive a letter. Months went by - no letter. Called and got Platinum Company. After I explained I'd called months before for service, etc. woman told wouldn't fix my dishwasher cause it ..Read Full Review
This company has closed. DO NOT contact them or give them any money. I had policy with them for at least 2 years. Called for service and told they were being sold. To who, I asked. The man refused to tell me and said I'd receive a letter. Months went by - no letter. Called and got Platinum Company. After I explained I'd called months before for service, etc. woman told wouldn't fix my dishwasher cause it's a pre-existing problem. that's just not right. then told they wanted $400 more for policy renewal. I said I didnt get the service I needed under last policy. Terrible business ethics. Do NOT do business with InHome or Platinum Home Warranty. ..View less
HelpfulKathee, SCOTTSDALE, AZ
On Feb 28, 2012
Bottom line...this company has gone bankrupt but they still have their company listed on the internet (with their 800 #) as if they are still doing business. When I called the recording said it was now Platinum Warranty. Was on hold for 10 minutes before a answering service picked up...she said they were good about returning calls. We'll see. Just called my credit card company and disputed the charges ..Read Full Review
Bottom line...this company has gone bankrupt but they still have their company listed on the internet (with their 800 #) as if they are still doing business. When I called the recording said it was now Platinum Warranty. Was on hold for 10 minutes before a answering service picked up...she said they were good about returning calls. We'll see. Just called my credit card company and disputed the charges that were billed in August, 2011. Looks like I am going to get my money back. For all you others that got ripped off and paid by credit card...you might want to look into that option. Good Luck! ..View less
HelpfulBob Johnson, Gilbert, AZ
On Feb 16, 2012
Scam.. do not support. They took my money and did not come to my house to service anything! $900.00 down the drain!
HelpfulDuane, Phoenix, AZ
On Dec 26, 2011
Called Several Times. Paid a year in advance. Company bankrupt - see article... http://www.azfamily.com/news/consumer/InHouse-Home-Warranty-Leaves-Customers-Wondering-133917388.html
HelpfulCharles Calabrese
On Dec 16, 2011
Called them today 12/16/2011. and they said they were out of business. The pump went out on my pool .NOT WHAT I WANTED TO HEAR They said they were being taking over , sounds kinda fishy .. come fix my pool then ,I asked and talked to Brock and he said no can do .Hmmmmm contracted with them for 2years 1st time they denied a claim for my garbage disposal , after going back n forth with office gal they fin ..Read Full Review
Called them today 12/16/2011. and they said they were out of business. The pump went out on my pool .NOT WHAT I WANTED TO HEAR They said they were being taking over , sounds kinda fishy .. come fix my pool then ,I asked and talked to Brock and he said no can do .Hmmmmm contracted with them for 2years 1st time they denied a claim for my garbage disposal , after going back n forth with office gal they finally replaced . ..View less
Helpfulgene petrini
On Oct 27, 2011
This company has not returned my phone calls, deducted two payments from my bank account. I have called the fraud department at my bank to try and recover the money. A total rip off company!!!
HelpfulJessica Ryan
On Oct 24, 2011
I have several owners who have there warranty with this company in the beginning they were really great and efficent, the last 3 months, you can not get a hold of any one, never get a calls back, they have been working on an HVAC for 2 months now and I continue to get the run around on when it is going to be completed. I tried to call all weekend for no A/C you just get an answering machine, so I gue ..Read Full Review
I have several owners who have there warranty with this company in the beginning they were really great and efficent, the last 3 months, you can not get a hold of any one, never get a calls back, they have been working on an HVAC for 2 months now and I continue to get the run around on when it is going to be completed. I tried to call all weekend for no A/C you just get an answering machine, so I guess they do not have 24 hour response time any longer, it is 11 am on Monday and still getting an answering machine. Starting to think they are just collecting money while they are in the process of going out of business?? ..View less
HelpfulLynn, Phoenix, AZ
On Sep 10, 2011
InHouse Home Warranty refused to cover Solar Hot Water Heater replacement despite an exclusion not being listed in the contract. A complaint was filed with the BBB and through arbitration the BBB determined that InHouse owed $340+ to a replacment unit. Despite the BBB arbitration process being legally binding, InHouse did NOT pay the owed money. To date no payment has been received though money was o ..Read Full Review
InHouse Home Warranty refused to cover Solar Hot Water Heater replacement despite an exclusion not being listed in the contract. A complaint was filed with the BBB and through arbitration the BBB determined that InHouse owed $340+ to a replacment unit. Despite the BBB arbitration process being legally binding, InHouse did NOT pay the owed money. To date no payment has been received though money was owed over two months ago. STAY AWAY from this company!!! Does not even abide by the BBB arbitration rulings. Consumers have little recourse (I used to have over a $600/yr policy through InHouse). Please, for your own sake, find another warranty company ..View less
HelpfulB Frank
On Aug 25, 2011
If you read the fine print they state that all items are prorated based upon life expectancy. Reasonable service time, however find a way by pro rating to weasle out of any needed replacement. In process of cancelling policy. No company is perfect as they have to make a profit, but this one rates lower than the rest. Use another company...
HelpfulChris Avondale Arizona
On Jul 27, 2011
I had this company for over a year and had constant calls to them over my pool heater. 3 service calls (and fees) later they tell me the same piece they have been trying to "fix" is not covered on the 4th trip. The service man they send actually told me not to renew with this company because it is the most difficult for him to subcontract with. Getting return calls back takes many days (over ti ..Read Full Review
I had this company for over a year and had constant calls to them over my pool heater. 3 service calls (and fees) later they tell me the same piece they have been trying to "fix" is not covered on the 4th trip. The service man they send actually told me not to renew with this company because it is the most difficult for him to subcontract with. Getting return calls back takes many days (over time quoted). The have since called me 6 times to try and get me to resign and leave constant voicemails asking why I'm not returning thier calls and if I ever need anything repair wise to please call. Desperate much?? I have more than once called back and told them to take me off the list and I am a dissatisfied customer. Lastly, before I even owned the house this company was calling me trying to schedule "routine inspection" on my A/C and they had my name from the closing documents from the house. I later read online that this is their "Scam" and use this as a way to "fix" their "free A/C inspection" yearly. Go elsewhere, bad company check other sites reviews, I wish I would have. ..View less
HelpfulAnup, Scottsdale, AZ
On Jul 13, 2011
They are very good when you want to renew your warranty and return the call very fast. When called for service no call return for 2 days after calling 5 times. Every time someone takes the message and say someone will get back to you. Very dissatisfied with the service.
HelpfulDenise-Phoenix AZ
On Jul 12, 2011
I purchased the extra roof coverage. Had a leak in my roof. They tell me it's not covered. I had a service call for a broken light switch and power plug. The tech charged me two service fees, one for each. The plug and switch were in the same room. They both were electrical. He only came out once. Every time I have called, they have to call me back and my problem is usually not covered. Worst co ..Read Full Review
I purchased the extra roof coverage. Had a leak in my roof. They tell me it's not covered. I had a service call for a broken light switch and power plug. The tech charged me two service fees, one for each. The plug and switch were in the same room. They both were electrical. He only came out once. Every time I have called, they have to call me back and my problem is usually not covered. Worst company I've had for home warranty. ..View less
HelpfulCindy, Phoenix, AZ
On May 21, 2011
I have always had timely service. Our issue has been with denials of coverage. We have been told that the item needing repair was "beyond the useful life" almost every time the item was an expensive one, requiring us to challenge the company. Sometimes we have been successful but others, not. This denial of coverage is in spite of the fact that the company accepts money for coverage. If they ..Read Full Review
I have always had timely service. Our issue has been with denials of coverage. We have been told that the item needing repair was "beyond the useful life" almost every time the item was an expensive one, requiring us to challenge the company. Sometimes we have been successful but others, not. This denial of coverage is in spite of the fact that the company accepts money for coverage. If they want to use this reason for a denial they should inspect the house prior to accepting coverage. ..View less
HelpfulJamie T, Chandler, AZ
On Apr 06, 2011
Very dissatisfied with this company. We have had this warranty for two years and will not be renewing. Claim denied on an AC repair for "lack of maintenance" when the unit was maintained exsactly as the technician advised. Slow response time, poor repair/replacement service, inflated quote on service.
HelpfulJamie, Chandler, AZ
On Mar 25, 2011
I have used In House for several repairs at my home and for the most part have been pleased with their service. I would say that recently they've been a little harder to get a hold of and a little lax in returning phone calls. Overall I have been happy with their servies and have renewed for the past 3 years.
HelpfulJamie782-7824
On Mar 25, 2011
I have used them for several repairs over the last 4 years and have been pleased. I have noticed recently that their customer service has slipped, it takes longer to get a call back and they drop the ball here and there. I have been able to count on them in most situations.
HelpfulKEN MESA ARIZONA
On Feb 07, 2011
tried to get my pool heater fixed for 11 months now. in house replaced just about every part on the heater and charged me $45.00 every time. now they refuse to replace the heater after trying to fix it over one year. they are vary disorganized and it takes forever to receive a return phone call. stay away
HelpfulBen, Phoeniz, AZ
On Sep 15, 2010
I have made several claims on various properties I own in the area and I have been dissapointed each time. They are slow to respond and very disorganized. I would NOT recommend to anyone.
HelpfulPhoenix, AZ
On Aug 23, 2010
Worked well for me for 3 years on two homes. Then they denied a valid claim on an AC unit that they inspected and repaired previously. They claimed to not have the repair on record.
HelpfulReady to share your home warranty experience with InHouse Home Warranty? Click here to write your own review
InHouse Home Warranty RATINGS
RATINGS
Customer Service
Repair Time
Quality of Repair
Claims and Settlement
