N/A
Estimated Appliance CoverageN/A
Estimated System Coverage1
No. Of Active StatesNo
Complaint Resolution ProgramNationwide Home Warranty Reviews
Numo Suwaneh, Triangle, VA
On Aug 07, 2013
This company is the worst in the warranty business. Please do not have them as your warranty. They ripped people off. I had a plumbing issue couple of weeks ago. When I called I was told that someone will call me in 24 to 48 hours. That timeframe turned into 168 hours. I had to hire a reputable plumbing company to fix the problem costing me $429. I told the company to reimburse me for the cost and as of ..Read Full Review
This company is the worst in the warranty business. Please do not have them as your warranty. They ripped people off. I had a plumbing issue couple of weeks ago. When I called I was told that someone will call me in 24 to 48 hours. That timeframe turned into 168 hours. I had to hire a reputable plumbing company to fix the problem costing me $429. I told the company to reimburse me for the cost and as of today they keep running me around. I believe the state of NJ should launch an investigation against the company. I have already file complaints with BBB and our State AG office. ..View less
HelpfulWaris E Warsi, Houston, TX
On Apr 29, 2013
Several years ago I was duped by Nationwide several years ago in buying a 5-year plan for 1500 dollars with a service fee of 50 dollars. In my second year when our garbage disposal broke down, I contacted them and I was being given the run arounds. After a couple of calls they said that they do not service Texas and would refund my unused fee. I never saw a dime from them. Finally, the telephone was no ..Read Full Review
Several years ago I was duped by Nationwide several years ago in buying a 5-year plan for 1500 dollars with a service fee of 50 dollars. In my second year when our garbage disposal broke down, I contacted them and I was being given the run arounds. After a couple of calls they said that they do not service Texas and would refund my unused fee. I never saw a dime from them. Finally, the telephone was not answered. Clearly this company is a scam. ..View less
HelpfulGarey, Frederick, MD
On Dec 28, 2012
Nationwide Home Warranty is nothing more than a scam. I paid for a warranty for close to 2 years before I actually needed it when my AC broke. Contacted the company and they said they no longer service my area as of a couple months prior, so they would not pay for the repairs and they would refund me the balance. They said they tried to contact me but they absolutely did not, it was clear they were ju ..Read Full Review
Nationwide Home Warranty is nothing more than a scam. I paid for a warranty for close to 2 years before I actually needed it when my AC broke. Contacted the company and they said they no longer service my area as of a couple months prior, so they would not pay for the repairs and they would refund me the balance. They said they tried to contact me but they absolutely did not, it was clear they were just taking my money and hoping I never had a claim. I filed a complaint with both my state's and NY's attorney general, but nothing happened. They only refunded me what was left of the warranty after filing the complaint. Anyone who I managed to contact on the phone from Nationwide refused to give me contact information, or even a name, for anyone in charge. Lesson learned, don't ever buy anything intangible from a company that's not already known to be reputable. ..View less
HelpfulGemma Hoskins, Halethorpe, MD
On Aug 24, 2012
This company owes me 1162.50 refund. The compnay has disappeared. we need some help!
HelpfulRay Zeman, Plano, TX
On May 30, 2012
They forgot to add my pool equipment as I had in the past to my last renewal. So when I needed the coverage it wasn't there. They refused to change my policy to include my pool equipment and refused to offer me a refund. This was totally their mistake, yet they refused to take any action to correct the problem.
HelpfulKevin Badger, Scottsdale , AZ
On May 11, 2012
I have the “full house” coverage which includes the AC and furnance. In the fall I had an issue with my AC. It was original to the house (over 20 years old) and new it was not going to be a cheap repair. I signed up with statewide warranty after a family member recommended it to me and when spring came around, I had a repair tech come out and give his opinion on repair versus replacement. It ..Read Full Review
I have the “full house” coverage which includes the AC and furnance. In the fall I had an issue with my AC. It was original to the house (over 20 years old) and new it was not going to be a cheap repair. I signed up with statewide warranty after a family member recommended it to me and when spring came around, I had a repair tech come out and give his opinion on repair versus replacement. It ended up being more cost effective to have the system replaced and CAP didn’t fuss about the $850 they will put toward a new system. Very good experience dealing with statewide warranty and the vendor that I got to choose. No deductibles. Excellent customer service. Great company.company came out the same day ..View less
HelpfulSCOTT M., LUBBOCK, TX
On Apr 02, 2012
I purchased a home warranty from Nationwide about 2 years ago. We purchased an upgraded warranty to cover our water well system. Our well pump went out about 2 months before warranty expired. We submitted a claim and was told that they no longer provided service to our area even though our warranty was still in service. This company is supposedly out of New York. I contacted the Better Business Bureau in ..Read Full Review
I purchased a home warranty from Nationwide about 2 years ago. We purchased an upgraded warranty to cover our water well system. Our well pump went out about 2 months before warranty expired. We submitted a claim and was told that they no longer provided service to our area even though our warranty was still in service. This company is supposedly out of New York. I contacted the Better Business Bureau in that area and they never received a response from company. I then contacted the New York state Attorney General office with complaint. After about a year, they informed me that they never received a response from company either. I have exhausted all avenues other than retaining a private attorney. ..View less
HelpfulJeff Bartlett, TN
On Feb 04, 2012
This company terrible. I had a home warranty with them. My hot water heater went out and because I could not prove to their satisfaction that I properly maintained my hot water heater it was not covered. When I asked them to clarify "properly maintain" they pointed me to vague language in the contract that also referenced "properly maintain". I feel that any company that cannot ..Read Full Review
This company terrible. I had a home warranty with them. My hot water heater went out and because I could not prove to their satisfaction that I properly maintained my hot water heater it was not covered. When I asked them to clarify "properly maintain" they pointed me to vague language in the contract that also referenced "properly maintain". I feel that any company that cannot give you anything beyond a PO Box as a point of contact is probably not reputable. I would also suggest that you read the feedback on this business and then make your decision. My error was I did not do my research first. ..View less
HelpfulDonna, Cedar Hill, Texas
On Jan 28, 2012
This company uses sub-standard service companies who have never repaired anything in my home on the first visit. When making a complaint about the service companies used, Nations Home Warranty did not make any attempts to make things right. Their phone reps simply "made a note" of my complaint. I've been highly disappointed since switching from AHS. I wanted to keep my business local, but in do ..Read Full Review
This company uses sub-standard service companies who have never repaired anything in my home on the first visit. When making a complaint about the service companies used, Nations Home Warranty did not make any attempts to make things right. Their phone reps simply "made a note" of my complaint. I've been highly disappointed since switching from AHS. I wanted to keep my business local, but in doing so, I'm left having the same items repaired a year later and being told that the previous service person didn't do what they should have done. ..View less
HelpfulCinton G
On Dec 07, 2011
I found StateWide Warranty on line and was sold by the simple statement that they have a 24/7 claims center. My 2 previous home warranty companies could not beat that. I recently had 3 service calls within 1 month. In each instance, the breakdown occurred after 3 in the afternoon and on a Sunday. With each request I spoke with Jeffrey Kinsley and I was thrilled that I could call my own repair company out ..Read Full Review
I found StateWide Warranty on line and was sold by the simple statement that they have a 24/7 claims center. My 2 previous home warranty companies could not beat that. I recently had 3 service calls within 1 month. In each instance, the breakdown occurred after 3 in the afternoon and on a Sunday. With each request I spoke with Jeffrey Kinsley and I was thrilled that I could call my own repair company out and have repairs done immediately With There preffered technician program instead of waiting for someone to show up that I did not know and not knowing when. Each of the repairs were immediately approved and I promptly received reimbursement less my deductibles. Keep it this easy and I’m keeping State Wide Warranty!! ..View less
HelpfulAva Morgan Washington, DC
On Aug 10, 2011
I had the exact same experience as reported by Jane Sullivan. Going through the BBB and the whole settlement process to receive nothing other than they are no longer in business in the State of New York. Thanks Jane Sullivan, I will contact your attorney and add my compliant to the list.
HelpfulCarol P, Cudjoe Key, Fl
On May 24, 2011
This company was hard to reach when needed, but they said they had offices all over the USA. Well when we couldn't reach them, we had the New York Better Business Bureau run a check on them and after a few emails with our claim, we found out that they actually out of business. The NY BBB gave them a triple F rating I think. Don't use them.
HelpfulDELORIS GRIFFIN FONTANA, CA
On Apr 28, 2011
This company should be ued for the Rip-off policy they provide. I purchased 3 rental policies from at same time. Each time a claim was filed found loop holes to not pay. Customer service is lousy, they are rude and condescending. They promised to pay part of my money back I won a complaint, but they never paid. Atty General says they only will become involved on class-action lawsuit level. Sucks
HelpfulMarsha
On Mar 16, 2011
I had this problem with Nationwide last year. Where is our Attorney Generals when we file complaints against a business?? I filed with the State of New York and also Texas. I wanted my money back from Nationwide's "so called" warranty. To this day, nothing. Please, please, if you don't want to "throw your money in the wind" avoid at all cost this company.
HelpfulAPS , Tampa, FL
On Mar 08, 2011
We were a vendor for this Company (we are also ashamed to admit it). FYI............. The same people also own Champion Home Warranty. When you compare the websites they are exact right down to the spelling errors. We quit working for them when we could not reach them regarding payment on 4 invoices. We have already wrote the cost off as uncollectable. We sent each customer that we did work at a copy of ..Read Full Review
We were a vendor for this Company (we are also ashamed to admit it). FYI............. The same people also own Champion Home Warranty. When you compare the websites they are exact right down to the spelling errors. We quit working for them when we could not reach them regarding payment on 4 invoices. We have already wrote the cost off as uncollectable. We sent each customer that we did work at a copy of the Invoice for their records and advised the customers to cancel their contracts, cancel payments and everything due to their illegal activities. If we could collect that would be awesome, but unfortunately scammers get away with an amazing amount of sh*t. ..View less
HelpfulLawler Heating & AC Attn: Lois
On Mar 04, 2011
We repaired two air conditioners in 2007 and 2008. The customer got great service, but we never got paid for our work and materials used from National Home Protection. Why do we as consumers and service agents get riped off by these middle, when we are the end users or servicers?
HelpfulJR, DALLAS, TX
On Feb 11, 2011
Terrible company. Got FREE with home purchase at closing but will not renew our contract with them. Our A/C unit went out and we were sent some po-dunk Element Mechanical Contractor Company that replaced the unit and the unit was still not cooling. After 3 calls to their contractor we were told if we called again we would be charged an additional fee for them to fix the problem. Are you kidding me? Their ..Read Full Review
Terrible company. Got FREE with home purchase at closing but will not renew our contract with them. Our A/C unit went out and we were sent some po-dunk Element Mechanical Contractor Company that replaced the unit and the unit was still not cooling. After 3 calls to their contractor we were told if we called again we would be charged an additional fee for them to fix the problem. Are you kidding me? Their crappy work should leave us having to pay more to them. So we went to a high end A/C company, paid $900 more, but at least we have it working now. When it came time to renew the coverage, I got a call from Nations Home Warranty explaining the situation and why I may not renew. Rather then trying to keep a customer and make the situation right, the lady simply said, "Well, let us know what you decide." So long Nations Home Warranty. Crap company. Do not waste your time. Do your research. There are better companies with better prices and much more professional. ..View less
HelpfulS K Gupta
On Jan 31, 2011
My home in NJ needed a water heater repair. The cost was $1000 and the company personnel were rude and irresponsible from Nationwide Home Warranty. After several calls and emails, they did not take care of the job. We repaired and fixed our water heater. I asked for refund of the 3 year contract $1349 and they have not refunded yet. I contacted BBB and have complaint number 8090702. BBB did not respond y ..Read Full Review
My home in NJ needed a water heater repair. The cost was $1000 and the company personnel were rude and irresponsible from Nationwide Home Warranty. After several calls and emails, they did not take care of the job. We repaired and fixed our water heater. I asked for refund of the 3 year contract $1349 and they have not refunded yet. I contacted BBB and have complaint number 8090702. BBB did not respond yet and resolve this matter. I am trying reach FTC and file a complaint. Is there a national public law suit against this company? They deserve a court case and refund public money. We should not let such fraud's flourish in US. ..View less
HelpfulRene Indianapolis IN
On Jan 27, 2011
I have had exact same situations as all people on here. I purchased warranty for a new home I bought in October 2009, a few months later they paid for a minor garbage disposal claim. In May 2010 (I had paid for the whole year upfront), my air conditioner went out. That is when they came up with this, sorry we no longer service Indiana. Hah! I said, I have a contract with you! They gave me the run a ..Read Full Review
I have had exact same situations as all people on here. I purchased warranty for a new home I bought in October 2009, a few months later they paid for a minor garbage disposal claim. In May 2010 (I had paid for the whole year upfront), my air conditioner went out. That is when they came up with this, sorry we no longer service Indiana. Hah! I said, I have a contract with you! They gave me the run around for a couple of weeks, but since it was 90 degrees out, I ended up getting it fixed on my own. They told me they would pro rate my refund, but that never happened. I filed with New York State Attorney General and the BBB. Nothing happened with that either. Thank you Jane Sullivan, as I just left a message with your attorney because I would very much like to participate in the lawsuit and will help in any way! ..View less
HelpfulJane Sullivan, Carmel, Indiana
On Jan 13, 2011
I won't bore you with the details of my dealings with this company other than to tell you that I spent over a year trying to get my dryer fixed/replaced as stated in their contract. After I found out the real address and owners' names and threatented to take them to court did I receive a phone call from their Claims Manager who promised to repair my garbage disposal (also took a year to get done) and to ..Read Full Review
I won't bore you with the details of my dealings with this company other than to tell you that I spent over a year trying to get my dryer fixed/replaced as stated in their contract. After I found out the real address and owners' names and threatented to take them to court did I receive a phone call from their Claims Manager who promised to repair my garbage disposal (also took a year to get done) and to settle on my dryer for $500. They sent me the Settlement Agreement to sign and notarize which I did. After sending it to them three times and getting their typical BS run around, I still have nothing but the paper it is written on. Since that time I have found out that they are closing many of their offices because, as I also found out, they do not have a license to practice in that state. Florida being one of those states. I have recently renewed my quest against them and have found that their website no longer exists and none of the phone numbers I have are in working order. HA! I have since contacted an attorney's office that handle class action lawsuits. PLEASE contact them. They are Cuneo, Gilbert & LaDuca LLP. Go online and look them up. Give them your information. Thank you. ..View less
HelpfulReady to share your home warranty experience with Nationwide Home Warranty? Click here to write your own review
Nationwide Home Warranty RATINGS
RATINGS
Customer Service
Repair Time
Quality of Repair
Claims and Settlement
