Secure Home Warranty
Secure Home Warranty claims that its plans are aimed to provide prompt remedies and help homeowners save thousands of dollars on repairs and replacements. The company feels that their warranty products are the best when it comes to securing your budget and home appliances. Secure Home Warranty has a near nationwide coverage and they also maintain a large network of contractors who are picked after stringent screening. In addition to this, the company also runs frequent grading tests on their contractors to ensure that they provide satisfactory services to the customers.
Premium
$319-$499
Deductible
$55-$75
Coverage Limits
N/A
BBB Rating
C-
Active States
1
Complaint Resolution Program
No
N/A
Estimated Appliance CoverageN/A
Estimated System Coverage1
No. Of Active StatesNo
Complaint Resolution ProgramSecure Home Warranty Reviews
Samantha Palefau, Maricopa, AZ
On Aug 08, 2019
I was suckered into this company in 2017 with a good rate and good reviews online (which I now assume to have been fake). The first time I needed to file a claim (garbage disposal) I was told that to save on the service fee we could purchase and install a disposal ourselves up to $150 and submit for reimbursement. I did exactly as they instructed, and never heard from them again. The check never came an ..Read Full Review
I was suckered into this company in 2017 with a good rate and good reviews online (which I now assume to have been fake). The first time I needed to file a claim (garbage disposal) I was told that to save on the service fee we could purchase and install a disposal ourselves up to $150 and submit for reimbursement. I did exactly as they instructed, and never heard from them again. The check never came and I could never reach anyone again by email or phone. Around the same time I started seeing many other complaints online from other customers having the same kinds of experiences. It was a total sham from the beginning. Life lesson learned. ..View less
HelpfulTerence H, Augusta, GA
On Jan 30, 2019
The worst company ever I have called them several times to get my money back after just a year of a 3 year plan they never gave my money back or contacted me in reference to my refund. The 1-888 number no longer works.
HelpfulWagih Mando, Fairfax, VA
On Aug 01, 2018
Bought a policy for three years in 2016. I never needed them. Now I need them for a repair. The phone was out of service, and I see on Google that the company is out of business. It is a scam. Does any body have any idea what can be done now? How to do a class action law suit against this company?
Helpfulwagih Mando, Fairfax, VA
On Aug 01, 2018
This company is a scam. Too my money, and they are out of business Does any body has an idea what can be done now? Thank you
HelpfulJason Pollock, Mission Viejo, CA
On Apr 13, 2018
I bought a full 5-year contract starting 6-1-16, then was offered getting a 6th year free. Then the sales manager said i can pay upfront and get a discount and only pay $2k. I even called back in November 2016 and added the sprinkler system, my sales guy gladly added that and said - "If you want to add it, instead of $99/year, I can do it for half price of just $50/year for a total of $250 extra f ..Read Full Review
I bought a full 5-year contract starting 6-1-16, then was offered getting a 6th year free. Then the sales manager said i can pay upfront and get a discount and only pay $2k. I even called back in November 2016 and added the sprinkler system, my sales guy gladly added that and said - "If you want to add it, instead of $99/year, I can do it for half price of just $50/year for a total of $250 extra for the entire duration of the term of 5 years + 12 months free (6 years total). " They told me that i was in a "heavy service volume area" and that i would receive VIP service. Well, you know the story, I was given the run around for the 2 or 3 small claims that I submitted regarding the microwave, dryer and pool heater. They didn't pay, they didn't answer the phone and now if you call it's just a busy signal anytime day or night. I'm just now seeing that they are CLOSED. NOT Fair! Can a company just rip people of like this?? I've received nothing, and my contract is supposed to be valid until 2022 and I paid in full!!! The guy who sold me has a PA direct line and his name is Frank Anderson, going to try and track him down and I want my money back. We can't let these guys rip us off!!! I hope someone can contact me at socalpollock@icloud.com so we can all do something about this. HERE'S MY SALES GUYS NAME AND INFO. Not even sure this is his real name!!! So mad!!! Frank Anderson Sales Manager Secure Home Warranty 888-825-2621 Ext 505 215-309-4293 "Safe, Secure, Reliable." www.securehomewarranty.com ..View less
HelpfulJoanne, San Jose, CA
On Apr 05, 2018
gone out of business without any notice. But they charged my credit card this January 2018! Fortunately I found it out in time. That card was not used much and I almost forgot it. Had to cancel my card. Be careful of giving credit cards to home warranty business.
HelpfulEmily Volk, Las Vegas, NV
On Feb 08, 2018
I too was scammed by this company in December 2016. I checked the reviews before making the decision to go with them and they got great reviews. Until the great "flood" of February 2017 that supposedly flooded their office and put them out of commission for some time. From then on no one would answer their phone for service or anything else. I finally reached Frank in May and that's when th ..Read Full Review
I too was scammed by this company in December 2016. I checked the reviews before making the decision to go with them and they got great reviews. Until the great "flood" of February 2017 that supposedly flooded their office and put them out of commission for some time. From then on no one would answer their phone for service or anything else. I finally reached Frank in May and that's when the fight broke out. We went back and forth about getting my money refunded because they couldn't provide the service that they had agreed to provide when I paid them their yearly fee and he finally said that he would refund my money. Well it's February 2018 and the refund never arrived, I wasn't reimbursed for the services I had to pay for out of my pocket due to their lack of service providers and they called me to renew my policy. What a joke! No!!! Stay far away from this company and Frank, Scott and whatever name you come up with! ..View less
HelpfulJohn, Arnold, MO
On Jan 22, 2018
I purchased policy in September 2016. On earlier claim in December 2016, I did get response to claim and they did sent out technician to repair our dishwasher. Today in January 2018, I called for claim on our clothes dryer, and got only a busy signal on ten attempts. No response to e-mail claim but e=mail went through and did not show undeliverable. Still no response. From the information above, it looks ..Read Full Review
I purchased policy in September 2016. On earlier claim in December 2016, I did get response to claim and they did sent out technician to repair our dishwasher. Today in January 2018, I called for claim on our clothes dryer, and got only a busy signal on ten attempts. No response to e-mail claim but e=mail went through and did not show undeliverable. Still no response. From the information above, it looks like they have gone out of business. I am contacting BBB and our State Attorney General on this fraud. I would also like to join any class action suit. This is a scam. ..View less
HelpfulViki Fager, Green Bay, WI
On Dec 20, 2017
I have been trying to get through to this company for months! Their phone rings and then goes busy. I found out here that they have gone out of business. I am so mad!! They took our money for a two year policy and then NEVER replied to any of my emails! This is so frustrating! I feel as though I have been ripped off!!! NEVER AGAIN!!
HelpfulRocco Volpe , Temecula , CA
On Oct 24, 2017
We are not a plan holder we are a provider, have been trying to reach these people for three weeks to get paid , they do not answer there phones. If you have not purchased a plan I would hold up till you find out if they are still in business and paying there bills !
Helpfulravikiran nanjappa, Union city, CA
On Oct 23, 2017
Horrible home warranty company, looks like a big scam. They don't even pick the call now, every call goes into the automated response and after selecting the option, it will ring for 2-3 times and disconnects. I have tried calling at different days at different times din't help. If a company doesn't even pick a call wonder how will they provide service. Wonder how it shows up as 4+ star on some websites ..Read Full Review
Horrible home warranty company, looks like a big scam. They don't even pick the call now, every call goes into the automated response and after selecting the option, it will ring for 2-3 times and disconnects. I have tried calling at different days at different times din't help. If a company doesn't even pick a call wonder how will they provide service. Wonder how it shows up as 4+ star on some websites. I normally don't write reviews but thought its my responsibility to inform others so it helps at least in future for many to avoid getting cheated by this company. ..View less
HelpfulLaurie Young, Lees Summit, MO
On Oct 05, 2017
Worst home service warranty company ever. First - no one answered the phone. Then, after 2 months, they answered, but never sent anyone out for repair. I am out $1300 and can't get reimbursed for what I paid out of pocket - for covered repairs. I am filing a complaint with the State Attorney General's office.
HelpfulHugh Simpson, Oklahoma City, OK
On Sep 26, 2017
I got scammed by this fraudulent company !!!!!!!! I filed a complaint with the Oklahoma Attorney General. They replied promptly and are contacting Secure Home Warranty, LLC for a response and are also forwarding the complaint to the Oklahoma Insurance Commission. I RECOMMEND THAT EVERYONE DOES THIS AT YOUR LOCATION TO GET THIS COMPANY SHUT DOWN. It is easy to do either on line or over the phone.
Helpfulmohit gutgutia, charlotte, NC
On Sep 21, 2017
While purchasing the policy they had offered 3 months of free service , in other words while I paid for 12 months I was offered coverage for 15 months. When I called them after 12 months to start a claim they simply refused to accept the claim without assigning any reason. When I reminded them about the 3 months of additional coverage which is there in a contract they simply refused to honor it. Their ..Read Full Review
While purchasing the policy they had offered 3 months of free service , in other words while I paid for 12 months I was offered coverage for 15 months. When I called them after 12 months to start a claim they simply refused to accept the claim without assigning any reason. When I reminded them about the 3 months of additional coverage which is there in a contract they simply refused to honor it. Their service is very poor, highly unresponsive. Take weeks to schedule a technician, customer representatives are very rude. Stay away from this company. ..View less
HelpfulAnn Marie Steffanus, Las Vegas, NV
On Aug 18, 2017
I am in the process of taking them to court. I paid $1400 for 2 homes for 2 years, that was supposedly a discount price. My first claim was my a/c which cost me $1400 to fix and they paid nothing. When my garbage disposal went out it was too small to send someone out, so I had to buy one and have it installed and they would reimburse me (that was ridiculous). My Washer went out and they were going t ..Read Full Review
I am in the process of taking them to court. I paid $1400 for 2 homes for 2 years, that was supposedly a discount price. My first claim was my a/c which cost me $1400 to fix and they paid nothing. When my garbage disposal went out it was too small to send someone out, so I had to buy one and have it installed and they would reimburse me (that was ridiculous). My Washer went out and they were going to pay me $175 to buy a new one - wtf. I cancelled them after 9 months and all they credited me with was $20. So they stole 15 months from me. They never answer my calls or return. STAY AWAY ..View less
HelpfulNaccoya McKnight Hill, Greenille, SC
On Aug 18, 2017
Your customer service call center/department is HORRIBLE!!!!!!!! No one should have to call all day to reach someone on the phone or need to wait 24hours for a call back. On 8/18/17, I started calling from 9am to 12pm before someone. HORRIBLE! The customer service rep Brandon - Ext 529, was great! He remained calm, which calmed me down (Great Customer Service Skills) A company servicing multiple states ..Read Full Review
Your customer service call center/department is HORRIBLE!!!!!!!! No one should have to call all day to reach someone on the phone or need to wait 24hours for a call back. On 8/18/17, I started calling from 9am to 12pm before someone. HORRIBLE! The customer service rep Brandon - Ext 529, was great! He remained calm, which calmed me down (Great Customer Service Skills) A company servicing multiple states should have a better response time or get out of the business. WHO is the PM for your call center..... THEY NEED TO BE FIRED! Problem making over 100k and not doing anything but talking. They should be groups agents that only answer calls, agents to returns, agents they put in service request, and cross training across the board. I hope the message gets to the owner(s). Your business will not grow if this continues. Try calling into your service center and let me know your reaction! The owner needs to be on Undercover Boss. Find out why the response time is so long, check why customers have to call more than once to get agent. I will not renew my contact NMH ..View less
Helpfuldiane, fullerton, CA
On Aug 16, 2017
SCAM! paid 975 for 3 yrs. they even have package for 5 yrs! DO NOT BUY! everything written here is true. they are late in making the house call then say they can't repair the damage and theres no paperwork saying what they found in their investigation. had my home insurance check the carbon monoxide leak and they said that the hvac should have been covered and replaced because it was due to wear and tear ..Read Full Review
SCAM! paid 975 for 3 yrs. they even have package for 5 yrs! DO NOT BUY! everything written here is true. they are late in making the house call then say they can't repair the damage and theres no paperwork saying what they found in their investigation. had my home insurance check the carbon monoxide leak and they said that the hvac should have been covered and replaced because it was due to wear and tear. no one is ever in the office and nobody calls back even when they say they will. do not waste your money on this!!! even BBB can't get a hold of them. NOT BBB APPROVED!!! BEWARE! ..View less
HelpfulRuslana Moradian , las vegas, NV
On Aug 10, 2017
Do not buy Secure home warranty IT IS A BIG SCAM I want to cancel the Plan NO ONE is refunding my MONEY SO THING TWICE PLEASE
Helpfulpenny, apache junction, AZ
On Aug 07, 2017
I bought my policy in 2016 when they sold me the policy they told me if I paid in 3 payments I would get a bonus of 2 extra months..WRONG the sales man lied to me I went to call in a claim only to find out my policy lapsed. I was suppose to have another month left. I called them they told me if I signed up again they would go ahead and back up my contract and renew my contract. DON'T TRUST THIS COMPANY. ..Read Full Review
I bought my policy in 2016 when they sold me the policy they told me if I paid in 3 payments I would get a bonus of 2 extra months..WRONG the sales man lied to me I went to call in a claim only to find out my policy lapsed. I was suppose to have another month left. I called them they told me if I signed up again they would go ahead and back up my contract and renew my contract. DON'T TRUST THIS COMPANY. I WOULD NOT SIGN UP WITH THEM IF THEY GAVE IT TO ME. ONCE YOU LIE TO ME YOU EXPECT ME TO TRUST YOU..BEWARE ..View less
HelpfulNick Acuna, Newport News, VA
On Aug 07, 2017
I would give zero stars down the line if I could. This company is scandalous, they rip off customers by taking their money and not provide the service of home warranty they promise. I purchased a home warranty approximately one year ago from Secure Home warranty for $400 for the year. Recently I had an issue where my dishwasher wasn't functioning. I called Secure Home Warranty to place a claim on my d ..Read Full Review
I would give zero stars down the line if I could. This company is scandalous, they rip off customers by taking their money and not provide the service of home warranty they promise. I purchased a home warranty approximately one year ago from Secure Home warranty for $400 for the year. Recently I had an issue where my dishwasher wasn't functioning. I called Secure Home Warranty to place a claim on my dishwasher, they sent a technician to diagnose the dishwasher. The technician deemed the dishwasher to be not operationally functional. Instead of replacing the dishwasher for me Secure Home Warranty informed me to purchase a new dishwasher at an appliance store and they would reimburse me just for the part that failed when the technician diagnosed the dishwasher. I did not like this idea because i would've preferred a new dishwasher instead of spending my own money to buy a new one and just be reimbursed for the partial cost of the dishwasher. To me this defeats the purpose of having a home warranty to begin with. Anyway I accepted their offer because I did not want to be left without any money, to me appliances are expensive and any money helps. I went to home depot and bought a new dishwasher plus installation and delivery fee I spent around $450 and secure home warranty claimed they would reimburse me for $175, not even half the cost of the what I paid. They emailed me disclosure to fill out, sign it and return it. It said I agreed for them reimburse me $175 and I would receive it in about 30 days. This was in March 2017, we are now coming up to the end of June. Four months later and I still have not received my reimbursement check. I tried calling several times to request my the status of my check but the receptionist was of no help she simply would just take a message and thats it. I called three times from a phone number I searched on the internet "Secure Home Warranty" in one week and did no receive one phone call back. I filed a complaint on Facebook and another dissatisfied customer of secure home warranty reached out to me and explained to me that she to was having issues with this same company. She gave me a telephone number to a manager of secure one warranty named Frank. I called Frank and he claimed the company was having server issues and there departments were backed up for weeks. He stated to me no worries that I would receive my check in about 10 days. I waited 10 days and still nothing I reached out to him again and he again stated in 10 days I would receive my check. Again I waited 10 days and still nothing. this would repeat a fe more times and now I am just fed up. This company is a scam and valued customers should not be treated this way by ripping people off. Its not right. I would also like to add that when I signed up for a year the sales represantive stated that she would include an additional 3 months as part of a promotion. When I called frank to check on my reimbursement check as well as check time remaining in my policy he stated I would not receive the additional 3 months because it is only for people that renew. I just want to clarify these are the type of people we as secure home warranty customers are dealing with unreasonable management and dishonest. ..View less
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