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Estimated Appliance CoverageN/A
Estimated System Coverage42
No. Of Active StatesNo
Complaint Resolution ProgramWarrantech Home Warranty Reviews
Dennis Labelle, North Fort Myers, FL
On Jul 27, 2022
Frig died on July 8 3 weeks now service tec wont return call warranty company gives runaround Tec showed up on the 14 6 days later and said part would be in in 5 days. No call no parts and now 3 weeks later just getting lip service
HelpfulNoelle, Ormond Beach, FL
On Nov 01, 2021
June 23, 2021 our W******** refrigerator broke. Called the warranty company we bought from h****** and they set up the first appointment which was 2 weeks out. They ordered the first part and a month later came in and that didn’t fix it so another person came out … waited for another part for 2 weeks and that didn’t fix it. They said they couldn’t fix it. Warranty company sen ..Read Full Review
June 23, 2021 our W******** refrigerator broke. Called the warranty company we bought from h****** and they set up the first appointment which was 2 weeks out. They ordered the first part and a month later came in and that didn’t fix it so another person came out … waited for another part for 2 weeks and that didn’t fix it. They said they couldn’t fix it. Warranty company sends out another company. Yet again same thing, order parts wrong part and then doesn’t work. Did that 2 more times and now they were supposed to come out today with more new parts but what the warranty company sent was the wrong part. So as of today Nov. 1st, 2021 I still don’t have a working fridge. It has been unplugged and not working now for almost 4.5 months. My family of 5 have had to use a mini 3.2 cu fridge for that long. They just keep giving me the run around. I will add that this same thing happened to my family 5 years ago with the last refrigerator from h******. Wish I learned the first time. This company is awful and we all should go to the News Journal. ..View less
HelpfulKhin Lwin, Germantown, MD
On Sep 13, 2021
I had a terrible experience with that company. I was stressed and wasting my time and there’s no help. They said if they couldn’t repair my dryer they will refund or replace but the technician they used is awful also. Never buy the warranty from this company or H**** C********** ( the technician) they used. The worst experience I ever had. After more than a month as we couldn’t wait a ..Read Full Review
I had a terrible experience with that company. I was stressed and wasting my time and there’s no help. They said if they couldn’t repair my dryer they will refund or replace but the technician they used is awful also. Never buy the warranty from this company or H**** C********** ( the technician) they used. The worst experience I ever had. After more than a month as we couldn’t wait anymore and repaired by another company, they tried to contact us. ..View less
HelpfulTabitha Lyle, Mcdonough, GA
On Jan 06, 2021
I purchased a Frigidaire refrigerator from ********* with an extended warranty. I called the claim center in June of 2020 because the ice maker malfunctioned. Repairmen have come out twice and have not fixed the problem. In September 2020 they decided they needed some replacement parts. I was told all parts would be delivered by November 15th. It is January of 2021 and no parts, no calls from claim cent ..Read Full Review
I purchased a Frigidaire refrigerator from ********* with an extended warranty. I called the claim center in June of 2020 because the ice maker malfunctioned. Repairmen have come out twice and have not fixed the problem. In September 2020 they decided they needed some replacement parts. I was told all parts would be delivered by November 15th. It is January of 2021 and no parts, no calls from claim center, service center or contracted repairman with updates. Major language barrier when you call the claim center. You get the run around when you try to speak with a manager or you are put on eternal hold. This warranty seems to be a scam. Don’t waste your time or money!!! It’s not worth the headache and aggravation!!! ..View less
HelpfulJeannette Painovich, Seal Beach, CA
On Dec 31, 2020
Our refrigerator has been dead for over 31 days and still no resolution! Have spent over 10 hours on the phone arguing with them! Even other refrigerator repair places say how bad they are.
HelpfulDonald Sing, Jacksonville, FL
On Apr 17, 2020
Do not buy an extended warranty from this company. I have been without a refrigerator for 6 weeks. I am so dissapointed. I will take my chances next time. Donald Jacksonville Fl.
HelpfulJane Schweitzer, Sidney, OH
On Jan 06, 2020
My top load Lg washer needed repaired within 3 years. I had purchased the extended warranty. I filed a claim 4 weeks ago. The service person has been out 3 times, twice with the wrong part! They say they cannot order the part themselves. This has been a nightmare! I will NEVER purchase extended warranty through this company. I am ready to purchase the part, and send a bill through my lawyer to Warrentech ..Read Full Review
My top load Lg washer needed repaired within 3 years. I had purchased the extended warranty. I filed a claim 4 weeks ago. The service person has been out 3 times, twice with the wrong part! They say they cannot order the part themselves. This has been a nightmare! I will NEVER purchase extended warranty through this company. I am ready to purchase the part, and send a bill through my lawyer to Warrentech! What a sham. Do NOT purchase protectionn through this company! ..View less
HelpfulRic All, Lake Worth, FL
On Jan 25, 2019
Horrible. Came three times to repair DRYER that would not dry. Tech said we deserve a replacement. WARRENTECH said no & deducted the cash amount of each service call: & paid $200 instead of a replacement as promised ...... replacement today $900 Bogus offer, Techs number no long in workingorder Rick
HelpfulRaghav, Pioneer, CA
On Sep 27, 2018
I purchased an extended 5 year warranty from Sears for my new wirpool dishwasher. The soap dispenser broke after 6 months. So called and they sent a third party technician. Technician said he could replace and fix the soap dispenser but needs to send warrentech the quote. 7 days later I called the tech who said warrentech was too cheap to pay $300 to fix the dishwasher and decided to refund warranty. Wha ..Read Full Review
I purchased an extended 5 year warranty from Sears for my new wirpool dishwasher. The soap dispenser broke after 6 months. So called and they sent a third party technician. Technician said he could replace and fix the soap dispenser but needs to send warrentech the quote. 7 days later I called the tech who said warrentech was too cheap to pay $300 to fix the dishwasher and decided to refund warranty. What's the point of buying a warranty when your going to refund it if something goes wrong. Refunding a warranty is completely illegal under the consumer protection act. This company is a fraud and should not be in business. Avoid at all cost. Always ask Sears or bay which company the warrenty is from. These people are scammers! ..View less
HelpfulPATRICIA NEVES, Reseda, CA
On Apr 05, 2018
IF I WAS ABLE TO GIVE A 0- I WOULD THIS COMPANY SHOULD BE ASHAMED WHAT THEY DO TO INNOCENT PEOPLE THEY TAKE ADVANTAGE OF INNOCENT PEOPLE VERY SAD AND GREEDY
Helpfulmadeline amos, west union, OH
On Mar 22, 2018
unfortunately you domnt have the choice for a zero star thats what i would give this place.please save your money and a huge headache.terrible company
HelpfulBrandon, Surprise, AZ
On Dec 19, 2017
We have been without refrigerator for 2 months. I called Warrantech and they sent someone out 2 weeks later who looked at our fridge. They said that Warrantech would call but after a week of waiting I called and they said they need to send someone else out for second review. Two weeks later the company they sent said they are equipped and experienced to fix any refrigerator, they gave their opinion and d ..Read Full Review
We have been without refrigerator for 2 months. I called Warrantech and they sent someone out 2 weeks later who looked at our fridge. They said that Warrantech would call but after a week of waiting I called and they said they need to send someone else out for second review. Two weeks later the company they sent said they are equipped and experienced to fix any refrigerator, they gave their opinion and diagnosis and said call warranty company the next day. The next day I called Warrantech and they said that the 2 people they sent out were not certified to fix my refrigerator, so the representative said she will send another diagnosis repairman to once again diagnose issue. I asked why on earth would you send 2 companies that cannot fix the issue especially when one of the repairmen told me their company can fix any refrigerator system. Well she had no answer other than call back the next day and they would schedule a THIRD tech to come out. I called the next day and a new representative said "that the claim is now in review to be replaced and we will email you within 3-5 business days with results". After 8 business days I called back and they said the request was never sent to their "claims" department. This whole process has been a joke, and I would NEVER recommend using Warrantech or their partner of companies. Beware Warrantech/Pacific Sales as they are one of the major warranties Best Buy offers. Two months without a refrigerator during Thanksgiving & Christmas and still waiting for someone to do their job...TBC ..View less
HelpfulKirk, Fair Play, SC
On Aug 29, 2017
This company is of no value and a complete waste of money on an extended warrenty. Kitchen Aid water filter box seems broken, or malfunctioning..... they don't cover it. Came home to water all over hard wood floors as there was no power to refridgerator/freezer. All power worked throughout the house. ..... again they don't cover it under warrenty.
HelpfulDonna, Pinellas Park , FL
On Jul 12, 2017
Lousy company...I have sat on HOLD for over 1 hr. I would never recommed this company to anyone
HelpfulTina Linker, Fort Wayne, IN
On Jul 07, 2017
There service doesn't even deserve a star. This service is a total rip off and the people on the phone have no clue as to what is going on let alone what day it is. DO NOT PURCHASE an EXTENDED WARRANTY with these people they are a total RIP OFF. Worst customer service, can't even keep their end of the paid agreement in line. My next steps are to contact an attorney. Totally a rip off.
HelpfulAaron Baxter, Chuckey, TN
On May 03, 2017
Dont waste your money. I bought an LG Fridge and got the extended plan. I was told if it goes bad and they come out three times on the same issue they will replace the unit. In January 2017 it stopped making ice I called them they came out, and replaced ice maker, that didnt work so they came back vaccumed the vents that didnt work, they came back replaced a panel in bottom of freezer that didnt work, ca ..Read Full Review
Dont waste your money. I bought an LG Fridge and got the extended plan. I was told if it goes bad and they come out three times on the same issue they will replace the unit. In January 2017 it stopped making ice I called them they came out, and replaced ice maker, that didnt work so they came back vaccumed the vents that didnt work, they came back replaced a panel in bottom of freezer that didnt work, came back replaced compressor that night the whole fridge quit ruined all my food, they came back said there was a line leaking they repaired that and it did make ice...for two weeks then the whole fridge quit again and ruined my food for a second time, they came and looked at it on May 1st and had to order another part which wont be here until May 22nd so I had to go buy another freezer, and fridge to keep on spare so my 4 children can eat. One of my kids which is a 7 month old who lost all his breast milk twice due to failure. When I call the company they said I had not reached my limit of claims for the same item. The tech has been to my house 10 times. They just say "sorry for the inconvience" I paid $2400 for the fridge and $500 for the warranty which is useless as the paper it is written on. ..View less
HelpfulDorothy Wharton, Stuart, FL
On May 31, 2016
We spent over AN HOUR waiting for a service representative to help us. When Christina finally did pick up, we found that our malfunctioning Frigidaire microwave would not be repaired for at least 10 days. She said we would get a call in 3-5 days and then a service call would be scheduled. When we asked to speak to a supervisor, we were put on hold another 20 minutes. When Christina checked to see if ..Read Full Review
We spent over AN HOUR waiting for a service representative to help us. When Christina finally did pick up, we found that our malfunctioning Frigidaire microwave would not be repaired for at least 10 days. She said we would get a call in 3-5 days and then a service call would be scheduled. When we asked to speak to a supervisor, we were put on hold another 20 minutes. When Christina checked to see if we were still holding, we told her to forget it. We will be without a microwave for at least 2 weeks. So much for our 5 yr. warranty. Never will we buy an appliance from H.H. Gregg nor a warranty from Warrentech ..View less
HelpfulMike, Cooper city , FL
On May 02, 2016
I bought 5yrs warranty on all my kitchen appliances washer, range,microwave and maytag refrigerator, I submitted a claim January 5,2016.someone came out 1/20/2016.up until now 5/2/16,nothing has been done to repair or replace my refrigerator. All I've been getting from these people is someone will contact me from brandsmart who I purchased the items from.first they said the person who came out in January ..Read Full Review
I bought 5yrs warranty on all my kitchen appliances washer, range,microwave and maytag refrigerator, I submitted a claim January 5,2016.someone came out 1/20/2016.up until now 5/2/16,nothing has been done to repair or replace my refrigerator. All I've been getting from these people is someone will contact me from brandsmart who I purchased the items from.first they said the person who came out in January said physical damage to the door and if I want it can get a company to do a independent inspection, pay for it myself then three months later they send one of their tecs. The tec report that evaporator, compressor, drain pan,door seal and more is bad These people are no good. Stay away and spend you money elsewhere. Their customer service is a joke,piece of. . ..View less
HelpfulWarren Kendrick, Ft Lauderdale, FL
On Aug 12, 2014
I own several apartment buildings and have been replacing window A/C units over the past few years. I have bought over 12 units ranging from $275 to $1000 and was talked into buying warranties with them for "Piece of Mind". It has turned into a headache and nightmare. First unit failed after 14 months. They sent a tech out in a week. When he arrived, he had the wrong parts. Told me I had to ..Read Full Review
I own several apartment buildings and have been replacing window A/C units over the past few years. I have bought over 12 units ranging from $275 to $1000 and was talked into buying warranties with them for "Piece of Mind". It has turned into a headache and nightmare. First unit failed after 14 months. They sent a tech out in a week. When he arrived, he had the wrong parts. Told me I had to reschedule. 10 days later they told me the unit could not be repaired and it was my responsibility to return the unit and install the new one. Second unit failed in 16 months. Temperatures were exceeding 100 degrees with 75% humidity. They could not send a tech out for 7 days. I replaced the unit myself and when the tech came out to inspect it, he spent 5 minutes on it and said it worked fine. A $400 A/C It is now sitting in the corner of my garage while I argue with them. Third unit failed after 18 months. After multiple calls and 14 days, they offered me a cheap $150 unit as a replacement. When I turned it down, they said that they are under no obligation to replace the same unit. I took a store credit for $163 to replace a $265 appliance. AND I have to replace it once again myself. These warranty policies are a joke and a total ripoff. I have spoken to supervisors only to be told that they are no obligation to take care of me. Under the policy, they can take months to repair a unit and are not obligated to replace a broken unit with the same model STEER CLEAR!! THIS COMPANY AND THE PEOPLE WHO WORK THERE ARE THIEVES. ..View less
HelpfulPamela Olkowski, Superior, CO
On May 30, 2012
Terrible company. Refused dishwasher service saying it was cosmetic, when it would have been covered under the original warranty. Only after 5 calls, 4 hours of my time did they agree to fix. they were hoping I would give up
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