Choice Home Warranty tries to keep all appliances and systems working like clockwork. They have customers that enjoy their work and delivery. The rating parameters comprise of the average ratings from the past 2 years. This helps you understand all that you need to know about the performance of Choice Home Warranty’s customer service, repair quality, contractors service, claim settlement rate, and its overall performance.
Choice Home Warranty has constantly strived for excellence, whether it’s the hands-on service or its high-quality customer care. Over the last few years, Choice has been nominated and won several accolades.
Everything good. Glad to have a choice on repairing my oven or getting the money for the repair to use toward a new one.
Everything good.....Glad I had a choice on repairing or getting the money for repair to go towards a new one.
My valve outlet was leaking from the hose on my washing machine. The appliance guy came out and fixed it. I'm very happy with Choice Home Warranty they're the best.
|Annual Premium||$370 - $450|
|Minimum Contract Length||12 Months|
|Estimated Appliance Coverage||$1,500|
|Estimated Systems Coverage||$1,500|
|Home inspection required||No|
|Maintenance records required to request service||Yes|
|Free online quote availability||Yes|
Contractors and Technicians
Choice Home Warranty was established in 2008 and claims to keep its mission of protecting homeowners, buyers and sellers with home warranty services at an affordable rate. They provide services in 48 states across the U.S. and have a network of 25,000 contractors and technicians. They have a knowledgeable, dedicated team that provides services for your covered appliances and systems repair needs in a swift and efficient manner. Choice Home Warranty provides home warranty plans for mobile homes as well.
|Covered Items||Basic Plan||Total Plan||Add-Ons|
This involves repairs of all components and parts including built-in bathroom exhaust fans.
Access, pressure reducing valve, insulation blankets; Rust and corrosion, sediment build-up; Holding, main and storage tanks, thermal expansion tanks, vents and flutes; Low boy and squat water heaters, solar water heaters and their components, tankless water heaters; Fuel holding tanks or storage tanks; Energy management systems, noise; Drain pans and drain lines; Commercial grade equipment and units that exceed 75 gallons.
Switches, motors, controls, and bearings.
Blades, fans, belts, shutters;
Note: For replacements, the builder’s standard is used when necessary.
Plumbing (including stoppages)
$500 for access, diagnosis, repair or replacement. This includes access to the plumbing system through unobstructed walls, floors, and ceilings and returning the access opening to rough finish condition.
The coverage includes leaks and breaks of water, drain, gas, waste or vent lines, unless it is caused by freezing or roots. Adding to this, it would also include built-in bathtub whirlpool motor and pump assemblies, rinses and gate valves, toilet tanks, bowls and mechanisms, permanently installed interior sump pumps, valves for shower, tub, and diverter angle stops, sewer lines up to 100 feet from access point and stoppages/clogs in drains. They also handle the mainline stoppages if it is accessible at ground level cleanout.
Stoppages and clogs in sewer and drain lines that can’t be cleared by cable or that are caused by collapsed, damaged or broken lines or roots outside the confines of the main foundation. This is applicable even if it is within 100 feet of the access point.
Access to sewer or drain lines from vent or removal of water closets; Cost to access, locate or install ground level clean out; Polybutylene or Quest piping, drum traps, hose bibs, flange, galvanized drain lines, slab leaks; Faucets, fixtures, showers, shower enclosures and base pans, shower heads and arms, cartridges; Baskets and strainers, popup assemblies; Bathtub, cracked porcelain, glass, Roman tubs, bathtub drain mechanism; Damage or collapse of water, drain, waste, gas or vent lines that are caused due to freezing; Whirlpool jets, whirlpool control panel, Toilet lids and seats, grouting and cabling; Pressure regulators, inadequate or excessive water pressure, water softeners, septic tanks, sewage ejector pumps; Saunas, steam rooms, holding or storage tanks; Flow restrictions in fresh water lines caused by rust, corrosion or chemical deposits.
The cost to remove or replace any built-in appliances, floor coverings, cabinets, or other obstructions impeding access to walls, floors, and ceilings.
Includes all components and parts, including circulating pumps.
This includes gas or electric water heaters. Access, insulation blankets, sediment build-up, rust and corrosion; Pressure reducing valve, drain pipes and drain lines, vents and flues; Main, holding and storage tanks, fuel holding or storage tanks, thermal expansion tanks; Solar water heaters and its components, low boy and squat water heaters, tankless water heaters; Energy management systems; Noise; Commercial grade equipment and units that exceed 75 gallons.
Most components and parts, this includes the entire unit.
Jams and problems that are caused because of glass, bones and foreign objects other than food.
Most mechanical system components and parts.
Hoses, ductwork, blockages, and accessories
Kitchen Exhaust Fan / Attic Exhaust Fan
|Same coverage as ceiling fans.|
Air Conditioning System
This includes ducted electric central air conditioning, ducted electric wall air conditioning. All components and parts, for units below 13 SEER and/or 7.7 HSPF or higher compliant.
Gas air conditioning systems, condenser casings; Electronic air cleaners, non-ducted wall units, window units; Registers and grills, filters; Humidifiers, water towers, chillers, units that are of improper size; All exterior condensing, pump pads, cooling; Condensate pumps, commercial grade equipment; Roof mounts, jacks, stands or supports; Improper use of metering, refrigerant conversion, thermal expansion, water leaks, valves, leak detections; Air conditioning with a mismatched condensing unit and/or evaporative coil per manufacturer specifications; Drain line stoppages, noise, maintenance.
Note: The contract does not cover more than two systems covered unless it’s purchased separately during enrollment. The contract also does not bear the costs associated with matching the brand, dimensions, make or color. The terms also don’t include costs involved in making modifications required during repairs or replacements.
|Coverage Limit: $1,500 per item per contract.|
This includes access, diagnosis, repair, and replacement of any glycol, hot water, or stream circulation heating systems.
This also includes built-in wall units. Almost all components and parts that ensure the functioning of the heating system or built. This is for units below 13 SEER and repair/replacement will be performed with 13 SEER equipment and/or 7.7 HSPF or higher compliant.
All components and parts that relate to geothermal, water source heat pumps. This includes underground or outside piping, redrilling of wells for geothermal or water source heat pumps, components for the same, it also includes the well pump and its components for geothermal and water source heat pumps.
Access, baseboard casings, radiators or valves; Radiant heating, valves, dampers, fuel storage tanks; Solar heating systems, portable units, fireplaces and key valves; Filters, oil filters, nozzles, or strainers, line dryers and filters; Backflow preventers, registers, evaporator coil pan, primary or secondary drain pans; Timers, clocks, grills; Add-ons for zoned systems, humidifiers, heat lamps, flues and vents; Improperly sized and mismatched heating systems, pellet stoves, chimneys; Cable heat (in ceiling), wood stoves (even if it is the only source of heating), calcium build-up; Maintenance.
$500 per contract for access, diagnosis and repair or replacement with respect to concrete covered, embedded, encased or otherwise inaccessible ductwork. The rough finish that will be provided to close access opening is subject to a $500 limit.
The duct from the heating unit to the point of attachment at registers or grills. This includes access to ductwork through unobstructed walls, floors or ceilings only, and the company will return the access opening to rough finish condition.
Improperly sized ductwork, ductwork exposed to outside elements; Registers and grills, insulation, asbestos-insulated ductwork; Damper motors, separation due to settlement and lack of support, vents, flues and breaching; Diagnostic testing, locating leaks to ductwork, that include but are not limited to, requirements during installation or replacement of the system, and the requirements of the federal, state or local law, ordinance or regulation. Payment for the cost to remove and replace built-in appliances, floor coverings, cabinets, or other obstructions that come in the way of accessing the walls, floors, and ceilings.
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Choice Home Warranty provides the best in customer service and quality support service, it is currently rated for repair quality.
Claims Department Details
Online Service Request
Complaint Resolution Program
Contractors & Technicians
Service Recall Period
|Corporate Office||Edison, NJ|
|Address||1090 King Georges Post Rd, Edison, NJ 08837|
|Contact for quote||Yes|
|No. of Employees||51-200|
|Executive Profiles||Victor Mandalawi - Founder & President, Charlie Dillon - Vice President, Marla Ramirez - COO, Jahmal Adams - Director|
|Alias||Choice, Home Warranty Administrators|
Just like every other home warranty company, Choice Home Warranty also has an upper limit on the coverage offered. The coverage limit ranges between $500 to $1,500 per unit depending on the appliance or system. For optional coverage, the limit ranges between $200 to $500 depending on the item.
Choice Home Warranty covers systems air conditioning and heating units, electrical and plumbing systems, ductwork and plumbing stoppages and water heaters. It also covers appliances like clothes washers, clothes dryers, dishwashers, refrigerators, ovens, ranges, stoves, cooktops, built-in microwaves and garbage disposals. Choice also covers garage door openers, ceiling and exhaust fans, and whirlpool bathtubs as part of its general coverage.
As part of its optional coverage, Choice covers pools and spas, central vacuum, well pumps, sump pumps, roof leaks, standalone freezers, second refrigerators, septic systems and septic tank pumping.
You can cancel your Choice Home Warranty contract by writing to the company. All cancelation requests have to be in a written form.
If you cancel your contract within 30 days from the order date. You will receive a full refund minus a $50 administrative fee and service costs incurred by Choice Home Warranty. If you cancel the contract after 30 days, you will receive a pro-rata refund of the contract fee along with the deductions mentioned above.
This contract can be canceled under any of the following conditions:
Choice Home Warranty offers 2 plans, the Basic Plan and the Total Plan. Both the plans offer coverage for appliances as well as systems. The Basic plan includes 14 basic items while the Total plan offers advanced coverage that includes all the items from the Basic plan as well as 4 additional items i.e. air conditioning system, refrigerator, clothes dryer, and clothes washer.
You can also add a few items from the optional coverage to one of these plans by paying an additional cost for each item. You can view the Basic Plan and the Total Plan’s coverage in detail over here.
A Choice Home Warranty plan's cost is based on the type of plan you choose and the state you live in. It could cost anywhere between $370 - $450. Get a free quote and know the pricing for your Zip Code now. Monthly payments may range from a little over $30 to $40+ depending on the coverage opted for.
Yes, Choice Home Warranty offers coverage for roofs as part of its optional coverage. You will have to request to add roof coverage to either the Basic Plan or the Total plan for an additional price.
Choice Home Warranty provides home warranty services in 47 states across the U.S. and also in the District of Columbia. CHW does not provide its services in California and Washington. It is rated as #3 in the list of top 10 home warranty companies on our site.
Yes, Choice Home Warranty covers garage doors in both the Basic Plan as well as the Total Plan. It offers coverage for all components and parts except the garage doors, hinges, sensors, springs, travelers, chains, rollers, tracks, and remote receiving / transmitting devices.
You can call Choice Home Warranty at 888-531-5403 for claims and 877-758-4545 for a FREE home warranty quote.
The most convenient way of getting a Choice Home Warranty quote for free is through HomeWarrantyReviews.com. All you need to do is submit your ZIP code and the email ID on which you would like to receive the quote. There is no requirement of submitting your Credit Card details.
Victor Mandalawi is the founder and CEO of Choice Home Warranty.
Choice Home Warranty coverage starts 30 Days after the application has been accepted and this contract continues for 365 days from this date.Coverage can begin before 30 days if the home has been covered by Choice Home Warranty by another contract holder. However, there needs to be proof that shows that there was no lapse of coverage, through the previous owner within 15 days of the order date.
Choice Home Warranty’s corporate office is located at 1090 King Georges Post Road, Edison, NJ, 08837.
There is a separate login for realtors where they can help prospective home buyers and sellers increase home sales and prevent losing clients. This portal suggests that 8 out of 10 home buyers buy a home with a warranty in place. This means that homes that are sold with a home warranty have a higher selling price and sell faster. Choice Home Warranty provides the same plans to realtors as to home buyers or sellers and makes selling homes all the more enjoyable.