Home Warranty Companies in Alabama

Review: when I bought this house , the owner paid for a warranty by AHS .tHE KITCHEN SINK FAUCET TORE UP . They put in a sink faucet that are used in trailers. Poor quality. The stopper in the bathroom sink needed to be adjusted but they said it wasn't covered. The owner paid $450 and I put in $150 more dollars and AHS HAS TO BE WORST. I will never ever use their company again. My name is Larry Roberts( Hartselle ,Alabama) and I would not recommend this company to anyone.

Review: Very poor customer service. My husband called about our air conditioner and the woman cut him off mid sentence and was very rude. She was so rude that my husband cancelled our coverage, and we had just renewed it last month. Good customer service goes a long way. They get ZERO stars.

Review: I was most impressed with the service I received from American Home Shield in regard to the service of my washing the machine. The Service provider told me that he would have the part within seven days and exactly on the seventh day I received a call for the part to be installed. The man was most polite and very professional. Once again I am amazed and pleased with the service provided by AHS

Review: Triangle Plumbing called me well within the 24 hours allowed ... were able to schedule an appointment for the next day. Jake, the plumber, did a fantastic job. He was courteous and efficient. He also assessed the issue and made a recommendation for replacement should the refilling of the toilet continue.

Review: I have a central a/c and heating unit. The last few days we have had trouble with the thermostat. I called OR yesterday a.m. and spoke with Crystal. She was very friendly and concerned with my problem. Last night we spoke with the assigned repair man. He arrived mid-morning today and in less than one hour he had removed the old thermostat and replaced it with a new one. This is my 4th problem I have experienced since purchasing the property and I have been totally satisfied with all four occasions.

Review: I am pleased with service so far. I am elderly and AHS gives me comfort in knowing my repairs will be done. I don’t have to fine repairmen I just call AHS.

Review: I have used AHS a few times this year. My last call was about faucets and toilets problems. Although I had to wait a few weeks prior to getting the work done, maybe it was not quite 2 weeks, the young man who did the work was courteous, professional, and very helpful with maintenance tips. When he discovered problems with both toilets, I was a bit apprehensive about it. He said my out of pocket bill would be around $700.00+, and I told him that AHS would cover it, he said that toilet problems, parts, etc for my problems were not covered. I told him that AHS covered this because I had read it in my contract. He looked very skeptical, went to his truck to call AHS, and when he got off the phone, my phone rang immediately with a call from a very nice lady from AHS who said all the problems were covered! The technician/plumber came back into the house and said: "I don\'t know what kind of contract you have, Ma\'am, but you are covered, and I have never seen a home warranty like yours!" I just said: "Told you!" You AHS customers check your contracts, and please note that it is well worth adding everything you possibly can to your warranty. Yes, the premiums will increase, but the money I saved and will save in the future is well worth the extra premium costs that are nowhere near what I would had otherwise paid out of pocket for this one problem. I wouldn\'t be without AHS!!

Review: I have AMC in Birmingham and in Shreveport. AMC is always great about working with me to get someone out to fix anything that needs to be worked on. The difference is, in Birmingham, the technician takes a lot longer to get in touch and to come out. The first company treated me as if I were a stupid person but the second knew the exact problem. The issue comes in where it takes an extremely long amount of tome for the part to come in and no-one, the service company or ACM keeps in touch to let you know what is going on. Then when the part comes in, you have to take the short notice appointment time in Oruro get your item fixed. No notice at all. People can’t just take time off at no notice. Then the next month, my monthly payment went up by $10.00, yet my contract had not renewed, I was still in the middle of the contract. I like AMC, I just don’t like the Length if time it takes to fix anything here in Birmingham. It doesn’t work that way in Shreveport. And the lack of communication is unacceptable. Communication is key in customer service.

Review: Our hot water heater went leaking and we called on AMERICAN HOME SHIELD; our plumber called and accessed the problem, got us a new and larger tank. brought it in and exchanged out the old in record time without loosing a "drop of water!"

Review: If you want to get sick and die, buy AHS. It's a legal suicide product. I have reported this company to the Alabama Department of Public Health and the Alabama Department of Insurance. I had requesed AHS to fix my heat-pump at least four times per year since 2010. Last summer one of the two air-conditioning units worked 30 days. The other unit did not work at all during the summer of 2014. Finally the Huntsville Building Inspectors department gave me the names of reputable HVAC companies. The HVAC company recommended by the City insisted that the air-conditioning had to be replaced. AHS disagreed and ignored the multiple independent recommendations and relied upon a company who's license to do business in the City of Huntsville had been restricted by the Building Inspection Department. After replacing the air-conditioning on my own at my expense, and filing a claim in small claims court, I learned that the leaks in the air-handler in the attic had caused "toxic black mold" to form in the ceiling of my second floor. AHS has offered me $10K in small claims court if I agree not to tell anyone about the lack of service which resulted in toxic black mold. Since it costs $35K to fix the problem, the offer is a slap in the face. And then to ask me to be "maintain confidentiality" about this abuse. The AHS authorized service provider is Meyers Comfort Air. I don't know if they provide good service to non AHS customers, but the service provided through AHS was "NOT UP TO CODE" per the City of Huntsville. Oh, I forget, even when the City of Huntsville pulled the permit of the company and ordered them not to perform work in the City, this AHS authorized service provider Meyers still performed repairs on my air-conditioning that were not adequate. I have reported American Home Shield to the Department of Insurance and the Department of Public Health in Alabama and every state representative that represents me and my family. If you want legalized suicide, buy AHS and DIE.

Review: AHS is changing. I have had this warranty for 4 years and had been satisfied enough to renew my policy up until now. They have made some changes this year that new subscribers should check into - such as an increase in service fees without notification, use of vendors not accredited with BBB, decrease in responsiveness to customer needs. It is very difficult to speak with supervisors to resolve issues without numerous phone calls. This company seems to be shifting away from the service of its customers.

Review: Service was provided the same day I requested. I was impressed the with the speed of response since the temperature was 109 deg and we needed the AC. The problem was solved within 30 minutes..Thank you.

Review: I have had AHS for 6 years now...In the beginnig they were ok. Our hot water heater went out on a weekend and AHS refused to escalate it to an emergency situation even though it was 30 degrees outside and I had babies that needed to bathe...however, I did have a serviceman show up on a Tuesday and the water heater was replaced on Wednesday morning and I only paid the deductible. However as time has gone by the service has gotten worse. I have had to have my washing machine worked on 3 times for the same problem. AHS does not care if the technicians they send out do the job or not. As a matter of fact they dont care about you period. Now my washing machine has been out for a total of 7 weeks. The part is on "back oreder". I have a whirlpool, which I have been told is one of the best washing machine brands. AHS just keeps putting me off, I was told by Sears to ask for reimburssment of my laundering fess. At first I was told yes, then a week later I was told no. 4 weeks in Im told I can rent a washing machine and be reimburssed for that charge. Why wasn't I told this in the beginnig? Because the do NOT care!!! Horrible service!! I am in the process of finding another Home Warranty company. AHS will NOT get another dime of my money!!

Review: My last service was done in a timely manner. The service tech was professional and very knowledgeable about our washer. He provided insight and pointers on the best use of the washer. In addition the customer service support with American Home Shield was excellent too. They were able to keep us abreast of scheduling conflicts so that our repair was timely.

Review: We had our AC fixed by Trinity AC repair. They were timely and did a real good job. The contractor told us several tips on ways to make the AC run more efficiently which were very helpful.

Review: I believe the times that I've had service done through AHS, it has been a good experience and I would recommend AHS to other people. The last time I checked my contract, I had a very nice lady going through my contract with a fine tooth comb. She did a good job and I was satisfied with everything.

Review: Anytime I have had to use American Home Shield I have had somebody out to my house within 2 to 3 days and fix the problem for me. They are very fast professional and Johnny on the spot. I would highly recommend them to anyone.

Review: The customer service rep I spoke with was informative but a tad condescending in his tone.

Review: terrible company . over 4 weeks trying to getthe furance repaired. called today and said the repair would be over $400 or $700 depending on what was replaced. all previous warranties paid all but deductible. i have been trying,many many phone calls to get this problem fixed? always check on any company before you use them. this one sucks. terrible terrible company

Review: We obtained an AHS policy when we purchased a home in 2012. Since then we have had to use them multiple times. The biggest challenge is reaching them (typically time on hold is 1-1.5 hours x 2, because usually disconnects and you have to call back). Most of the operators are not knowledgeable and give incorrect information and unless you escalate the call they want to replace with non-equivalent item, even if you pay for similar value replacement. Some of the companies they have used have been good, but the majority when you look online have poor BBB ratings and horrible reviews. They attempt to pad bill by stating itmes are needed to meet code or lie outright. I had to pressure AHS to send a second company at which time they agreed i was within code and none of the other thigns were necessary. OVerall it has saved us money, but it is frustrating and requires lots of patience.