Home Warranty Companies in Alabama

Review: Had a leak for 6 months still not fixed. 4 dif techs and 7 visits later still have a leak. Waste of time and money!

Review: I have had 2 claims in the past year and both were handled efficiently.

Review: I have used AHS a few times this year. My last call was about faucets and toilets problems. Although I had to wait a few weeks prior to getting the work done, maybe it was not quite 2 weeks, the young man who did the work was courteous, professional, and very helpful with maintenance tips. When he discovered problems with both toilets, I was a bit apprehensive about it. He said my out of pocket bill would be around $700.00+, and I told him that AHS would cover it, he said that toilet problems, parts, etc for my problems were not covered. I told him that AHS covered this because I had read it in my contract. He looked very skeptical, went to his truck to call AHS, and when he got off the phone, my phone rang immediately with a call from a very nice lady from AHS who said all the problems were covered! The technician/plumber came back into the house and said: "I don\'t know what kind of contract you have, Ma\'am, but you are covered, and I have never seen a home warranty like yours!" I just said: "Told you!" You AHS customers check your contracts, and please note that it is well worth adding everything you possibly can to your warranty. Yes, the premiums will increase, but the money I saved and will save in the future is well worth the extra premium costs that are nowhere near what I would had otherwise paid out of pocket for this one problem. I wouldn\'t be without AHS!!

Review: We live out of the city and have a well & septic. On a Sunday in August of 2014 our well water stopped. I called AHS and they called me back within 30 min. They couldn't find a vendor to come out on Sunday but could have one there first thing Monday morning. The vendor called me to say they would be there at 8:00 AM. They were there on time and within 15 minutes figured out the problem and by 9:00 AM we had water flowing again!

Review: My problem was electrical. One phone call to AHS and a wonderful electrician came the same day and completed the work in less than 1 hour. I couldn\'t have asked for better service. I\'m very pleased with AHS.

Review: oh if only there were a lower than one score. ZERO is best as that is what you will get from the warranty-zero help. Bought Samsung French Door refrig and cracks in interior. Five years later and five service calls from the worst contractor techs I have ever seen and hours and hours on the phone with Lowes reps and I finally realize they are not going to fix problem. They send repair people who cannot contact manufacturer or tear up appliance in service, then say they have to follow the repair company advise so the will never deem it non repairable but keep putting bandaid on it till warranty runs out. Never again. I really thought Lowes was reputable but they are NOT

Review: My husband and I purchased a home almost a year ago, after we moved in, the dishwasher was leaking and the oven keypad was broken (it would only heat at 445 degrees, nothing lower). They came in shortly after we called (about March 2014) to check on these items, they said they would have to order new parts for the oven and a new dishwasher(because the builders or previous owner actually nailed the dishwasher into the wall, so there were holes). Here it is, middle of September (about to be time to renew our contract w/ Homeshield- which we probably won't), we still do not have a dishwasher or an oven that works. It has taken 6 months so far...and still going. Not cool at all.

Review: Only one word outstanding. Being elderly it is a pleasure being treated with respect and with understanding. From all parties involved, customer service as well as the service department and contractor. This last incident was with our washing machine that had to be replaced. However during the Texas heat wave of 2015 our a/c went out and all involved worked very hard to expidet due to my husband's health issues. Being on a limited income AHS has saved us thousands of dollars.

Review: The AC technician arrived at the scheduled time, diagnosed the problem within 10 minutes, was articulate in discussing the problem with me. Had to order the required parts and was always polite and neat in his work efforts.

Review: I love AHS and recommened to every home owner to carry AHS. My last service call was for being without heat and AHS had the contracter come and they was the nicest well mannered company and I ended up getting a new furance.

Review: ahs and the contractor they had call me. to repair my icemaker were excellent. I was very pleased with the prompt response time and repair of this problem. I would with out a doubt recommend, both ahs and this contractor. to any of my family and friends

Review: Good company. Great when you need it. Never had an issue with them. Fast prompt service.

Review: my water heater went bad they came out within 3 days and replaced it. it cost me 600 d0llars to bring it up to code. that was a bunch of crap. all of these companies are the same they promise the world but do nothing but jerk on your wallet. buyer beware

Review: I love the way they take of their customers at very low rate. Because the things they fix for you would cost more without it. So you save a lot of money them I wouldn’t have it any other way.

Review: Whenever we have placed a call because something wasn\'t working right, you folks got right on the problem and had a repairman come as soon as it was possible. They were prompt and efficient. Can\'t beat the price for a home warranty. American Home Shield....... you rock!

Review: The first time I was very pleased they called right away and came the same day. It was a furnace issue. Explained what the problem was and fixed it. Very pleasant young man. The second time was for my oven. The Friday before Thanksgiving. They called and asked the make and model number. Unfortunately I was at work and had to call the information in later that day. I did that and they were able to get the part and fix it the day before Thanksgiving. Good service at the house and the first call.

Review: I have had American Home Shield for over 15 years so I can honestly tell you that their customer service, timeliness, and repair service has deteriorated to ZERO. On June 4, 2015 I contact AHS for repair of my Central Air Conditioning unit. Note that the entire Air Handler was replaced in November 2014 and the Compressor replaced in December 2014. Myers Comfort Specialists (Also a zero in Customer Service and Repairs) responded on June 5 and stated the compressor needed to be replaced. I contacted AHS on June 7 and they stated they were waiting on the paperwork from Myers. I contacted Myers and they stated they sent the Paperwork on June 5. This went back and forth for over a week with people from Both companies promising to return my calls (never did I get a returned call). On June 16 I finally talked to Gilda in Customer Relations of AHS and she stated she was now working the issue, but she couldn't get Myers to answer the phone. On June 17, I received a call from the AHS approval section telling me that it was approved for repair and my share was $550 because of 10 pounds of freon at $50 per pound. On June 18, Gilda called and told me that the Compressor was approved for replacement and it was being shipped to Myers. I called Myers on June 22, they stated that they had not received any approval. On Tuesday, June 23, Myers told me that the Distributor did not have the part in Stock. Today is Friday, June 26, 2015, over 3 weeks since this started I still do not have a repaired Air Conditioner and no one from either company has bothered to contact me about this process. My renewal is up in September 2015, and I'll have to think long and hard before I continue doing business with two companies (AHS and Myers) whose customer service and repair service has deteriorated to ZERO. If I go out on my own, you can bet I'll never use Myers Comfort Specialists. Just totally disappointed with American Home Shield.

Review: I HAVE BEEN WITH THIS co FOR 2 YEARS NOW AND ALL OF A SUDDEN ITS LIKE THEY TOOK A 180 DEGREE TURNARROUND FOR THE WORSE. THEY HAVE BEEN DOUBLE BILLING ME, WONT GIVE ME MY MONEY BACK, KEEP YOU ON HOLD FOR OVER A HOUR BECUASE THEY ARE SO BUSY TRYING TO FIX THE HUGE ISSUE FROM JUNE THAT HAPPENED TO THOUSANDS OF PEOPLE SO YOU HAVE TO WAIT YOUR TURN AND THEN WHEN I DID GET THROUGH TO SOMEONE THEY LIED AND TOLD ME MY MONEY WOULD BE RETURNED AND ITS BEEN 3 WEEKS THEN TO TOP IT OFF AFTER I CANCELED MY CONTRACT AND WAS ASSURED THE PMT WOULDT BE TAKEN OUT OF MY ACCOUNT, IT HAPPENED AGAIN!!!!!!! RUN FROM THIS CO NOW AND I HAVE HAD OTHER PROBLEMS WITH THEM THAT THEY CANNOT SEND OUT A CONTRACTOR THAT KNOWS HOW TO WORK ON A SYSTEM BECAUSE AHS DIDNT ASK ME WHAT AC SYSTEM I HAD SO THE CONTRACTOR LEFT A NOTE AND LEFT. HUH AND I HAD TO PAY THE 75.00 FEE FOR YOUR MISTAKE?? RIPOFF RIPOFF RIPOFF LIES LIES LIES

Review: On June 26, 2013 I call to request service on my free standing ice maker, I didn't hear from a company so I called for status on July 2nd. AHS advised me that AllStar appliances will be contacting me with a date and time to come to my residence. Allstar came out on July 3rd. The techs (2) said they needed to order a part before they can repair the ice maker. Two weeks later I had not heard from Allstar called the company spoke with owner who said it didn't need a part just needed cleaning. He (owner) came out to clean because AHS would cover cleaning. The owner checked the icemaker and stated that he needed to order a part will be back as soon as part comes in. Two weeks later I called AHS to check status because left message with AllStart checking status on part never heard back from them. AHS called AllStar to check status they told AHS that the part was back and they would call me to schedule a date to come out. We scheduled July 30th, no SHOW, I called AHS, they called AllStar rescheduled appointment for August 6th between 8:00 and 12:00n, no SHOW nor did they call. I tried calling AHS customer relations who has my case at this point and I have left messages with her (KIM) no response now from customer relations. It's been over a month now my free standing ice maker which is covered is still not working.

Review: AHS seems to respond and send contractors out, within a timely manner, to fix whatever issues that have occurred in my home. There was a time when my problem was not completely fixed. AHS sent out the contractor again at no additional charge.