Home Warranty Companies in Alabama

Review: After two weeks I'm still waiting for the condenser fan for my Central Air to be replaced. The tech came out and found the fan to be the problem. He said he had to order one from the manufacture. Did not make sense with the number of AC/Heating supply houses locally. Still have not heard from them. Called AHS twice in the last week and they were backing the service company and their tech rather than their customer, me. I had called the service company and asked for the order # and name of who the fan was ordered from and they could not tell me. AHS was making excuses for them saying that they may have tried to order the fan through AHS. You would think if they did AHS would have a record of it. So here I am with the AC still broke, $75 check cashed two days after the service tech left two weeks ago and no one willing to correct the problem. This is bad service by AHS and the service company.

Review: Our water bill was considerable higher than normal, so I knew we had a problem in our plumbing system. I called Home Shield and they assigned a local plumbing company to assess our situation. The problem was identified as continuous water flow in our toilet tanks. The repairmen replaced the needed parts, and were on their way within 30 minutes. Problem solved, and my next water bill was in line with what it normally charged.

Review: technicians arrived at the time they said they would, were very courteous and professional. They found the problem and resolved it promptly.They explained everything in detail and answered every question I had.

Review: I had my oven repaired and my microwave. The contractor was on time and called as I requested before he came out. He was very friendly and explained the problem and repaired it. He had to order a part for the microwave and it when it came it he came out and installed it the next day. The contractor was very neat and clean. Customer service was great. When I called in for a appointment they called me back and let me know what contractor they were sending out in a timely manner.

Review: ahs and the contractor they had call me. to repair my icemaker were excellent. I was very pleased with the prompt response time and repair of this problem. I would with out a doubt recommend, both ahs and this contractor. to any of my family and friends

Review: I am very happy to participate in this servey because AHS has been an absolute gift to me and my home concerns. I was having a problem with my older washing machine not working correctly at different times and I was getting several different error messages that would'nt allow the water to completely drain out. I called AHS and the very next day their assigned repair person came out to the house to fix the problem. Let me tell you when I say everything, I mean everything ! The service person spent many frustrating hours trying every trick in the book to get our machine to duplicate the problem we said we were having without success. She checked the electrics, she checked for clogged lines, she checked the water pump., she litterally tore our machine apart to find the problem. I spent every hour right there in the room with her and I began to wonder if she thought we had called her out on a wild goose chase and said that to her. She was so gracious and reassuring and said, " No sir, if you called with a problem, l always assume you had a serious enough problem to make that call since it is going to cost you $75.00 one way or another, so I'm going to find and fix the problem come hell or high water !" She even called a friend who worked at the company that manufactured my washing machine to get some ideas of what the problem could be.To make a long story short. About 5 hrs. later when I was about to tell her to give up for today, she did something and all the error messages came on and the problem we were having presented itself again. And she was finally able to rectify the problem and get our machine fixed and we have'nt had that problem occur again. She said I normally don't like for my customers to hang around while I'm working but I have enjoyed your company and help all these long frustrating hours. She cleaned up any spills and trash, put things back exactly as she found them and that very much impressed me and made me very happy that AHS assigned her to our call for help. SHE HAS CALLED BACK SEVERALTIME TO MAKE SURE OUR WASHING MACHINE IS STILL WORKING PROPERLY AND AHS HAS CHECKED BACK WITH US AND THAT SAYS SO MUCH TO ME AND MY WIFE. AND TO BOOT ALL THIS ONLY COST US $75.00 . NOW HOW CAN YOU BEAT THAT? I'VE BEEN WITH 2 OTHER SUCH HOME REPAIR COMPANIES AND BELIEVE ME, NONE OF THEM COME EVEN CLOSE TO THE SATISFACTION WE HAVE EXPERIENCED WITH AHS AND THE REPAIR PEOPLE THEY HAVE ASSIGNED US. KEEP UP THE GOOD WORK AHS AND YOU CAN COUNT ON US TO BE A SATISFIED CUSTOMER FOR YEARS TO COME.

Review: I had coverage for several years. When I had trouble with my air conditioning unit, the service I received was terrible. They wanted to do minor repairs, while a 2nd company I trust told me that wouldn't correct the problem. American Home Shield was very hard to get in touch with and wouldn't respond to my contacts or concerns. They finally gave me a couple of hundred dollars and I had another company do the installation of a new unit. I immediately dropped coverage. Very disappointed - would NOT recommend.

Review: I do not even know where to begin with how disappointed we have been with ORHW; we will not be recommending them to anyone and will be advising the realtor who closed our house to look into other options for home warranty providers. We moved in 09/2014 and immediately noticed a leak; we then had several service providers (8-10 of them) out to our home over the course of 18 months, who were all unable to locate a leak. We had an air conditioning provider tell us that we had a problem with our roof, so we spent $1000.00 on roof repair that in turn did not fix the leak. We ended up having to re-grout around the tub to fix the issue, which was not covered under our plan but should have been discovered/noted by one of the many plumbing service providers we had out to our home. We have had 3 holes (a 3 foot by 3 foot hole in our ceiling as well as two 1-foot by 1-foot holes in our bathroom walls) that I was told would be fixed multiple times by multiple "supervisors" (I said I would not be taking the $100 cash out option they originally offered me). Now, I have just gotten off the phone with Lola, a customer service agent, who has informed me that I would be taking a $200 cash pay out and they would be sending me a check (*$200 is not going to be close to covering the repairs needed at this point - not even the "rough patch" that she said I was entitled). I asked to speak with her supervisor and was told that I would "not be speaking with anyone else about the matter" and that this was a claim decision after her review of the details and notes from our plan and file. I asked for a copy of our file with notes and was told that these were internal and would not be provided. I again asked to speak with her supervisor and was told no; she them informed me that this conversation was not getting anywhere, told me she would send me the check, and hung up on me. We obviously no longer have an active plan, as we went with another service provider after more than a year of not having our problem resolved, and apparently this is part of the issue (that our plan is no longer active); I specifically asked and was told multiple times that these holes would be fixed and was given the name of the company who was authorized to do so. So, in the end, we are out $1000 roofing and the cost of re-grouting and left with 5 square feet of various holes to be patched, sanded, and painted with a whopping $200 check from a "customer service agent" who told us we wouldn't be speaking with anyone besides her and hung up on me to end the phone conversation. Goodness! Very very poor customer service all the way around. I will be contacting the BBB with regards to this issue, as I do not wish for others to have the same issues with this company.

Review: I have had coverage with AHS for over 15 years and they have never let me down! Always reliable and on time.

Review: When our AC stopped working, American Home shield was able to get a contractor, Kenneth Beggay, out by the end of the same day. The serviceman was very kind and professional. He explained everything to us and fixed our AC that day. He even commented on the sticker on my vehicle. Our Daughter was killed in a car accident in 2007 and the sticker is in her memory. He was very compassionate to us and even gave us a hug before leaving. He said he was glad to be able to help us. We felt like we knew him for a long time. / Thank you American Home Shield for helping us with such reliable and friendly service.

Review: Save your money. We have been "customers" of American Home Shield (AHS) three times now. Our first two experiences was just alright. We decided a year ago to sign up for a home warranty as we had some appliance issues and just wanted peace of mind. That peace of mind was quickly taken away when we filed a service request on our furnace. A contractor came to repair the unit and damaged it worse. A second contractor came out and we did not hear back from him for 2 weeks so we called AHS. When calling into AHS expect hold time of 30- to 2 hours depending on the day. The second contractor "ordered the part twice", but it never came in. We never heard back from AHS, so we filed a complaint with the BBB. We learned the part is on back order for 8 weeks. 8 weeks from when? And why did we have to find out in an official response from AHS and not on one of the many times I held on the phone for over an hour to get a status update? We have been chasing contractors and AHS for almost 6 weeks. We have not had heat since October 26th. Here is what we learned: 1. AHS is not responsible for damage to anything done by a contractor, Section G.8. of your contract 2. there is a maximum they will pay for the warranty of specific items. For HVAC it is $1,500, so if it can\'t be repaired you foot the bill for the rest. Section E of the contract. 3. you must agree to arbitration and they choose the arbitrator. Section K2 of their contract. 4.Their customer service center takes forever to answer the phone and was not able to resolve any calls we made.Was told on three separate occasions someone would call us back. 5. All of the contractors that were sent have a rating of F on the BBB website.

Review: The customer service rep I spoke with was informative but a tad condescending in his tone.

Review: I called American Home Shield to report a couple of leaks under my house. The representative told me they could have a plumber come out that afternoon. I told her that I had a crawl space and the plumber would need to be an average to thin man. There wasn't anyone matching my description until the next day, but since the leaks were in the drain pipes, that was fine. The next day, right on time, the plumber arrived and crawled under the house to fix the leaks. Within twenty minutes, the job was done. The plumber was quick, clean, courteous and very professional.

Review: I recommend Old Republic Home Warranty Company for any home. They have been swift to get repaired anything I have needed. They cover both of our homes and have taken total care of us in every call. Unfortunately we have had to use our plan on several occasions but we will be covered by Old Republic as long as we own our homes because they have proven trustworthy in every call. Thank you Old Republic for being a Trustworthy company with kindness each time we have had to call. WE GREATLY APPRECIATE YOU.

Review: We are very pleased with AHS. They continue to provide us with timely repairs at fair prices. We had a water leak which my husband determined was coming from the refrigerator. He made the call. Within two days the a repair person came and fixed it.

Review: I have had AHS for over 15 years, as a matter of fact, I have two homes and have it on both of them. Anyone who owns a home and doesn't have AHS are making a huge mistake. I have had a little trouble with 2 or 3 contractors they sent out, but when I called them and told them about it, they were quick to rectify the problem. A must have contract for a home owner. If you say you can't afford it, you probably won't be able to afford the item that breaks either. This company has been "Extraordinary" for me and my family.

Review: LG WM3470HVA 4.0 Cu Ft Washing machine. The owner\'s manual says, the cycle for Bulky/Large//Heavy Duty can wash and spin 8LBS. A call to the LG service department said it could do 12-14LBS. We have waned a 6LB mattress cover no problem. We rewashed it 3 months later and it could not spin, tried to reposition the item, the drum went back and forth forever to extract water but could not spin. Months later washed 3 bathroom cotton rugs 17"X24", 21"X24" and 22"X34". Total weight 6LBS it couldn\'t spin. Before the 5 year extended warranty expired called for service 3 separate times. 1st repairman said he had no idea what was wrong and said he would have someone else come out, that didn\'t happen. 2nd repairman saw the rugs put in the machine, partial wash and then try to spin, it didn\'t. Took 1 out still wouldn\'t spin, took out another still wouldn\'t spin. They said they would call LG and get answers, they called back a few days later and said LG said it was over loaded and to remove two, that did not work. We were then told that LG doesn\'t like to repair there equipment. The 3rd repairmen couldn\'t stay long enough to see if it would spin, other appointment. The warranty company gave us $50.00 and said to use a commercial laundry. Very disappointed in LG products and the warranty company, between the two they seem like the want to cut expenses but still sale their products. Disappointed in Lowes who sold the product and pushed the warranty. Our 5 year extended warranty has expired without repair. I would suggest to anyone to not purchase LG products or extended warranties.

Review: The Old Republic Home Warranty (ORHW) was purchased the seller when I purchased my home in April 2014. I called ORHW for an A/C issue and a plumbing issue. On both occasions, they sent a people out who must have been the low bidder and were in my opinion very unqualified. I am a very good handyman myself and I was lied to by their first response repair people on several occasions. Each of those first responders collected their service fee which I was required to pay and did not fix the problem. I had to call a ORHW a second or third time to get ORHW to sent someone else out who was qualified to fix the problem. Eventually the problems were fixed and shortly thereafter I received a notice from ORHW that they would not renew my annual contract. Would I recommend ORHW? ABSOLUTELY NOT!

Review: Had a leak for 6 months still not fixed. 4 dif techs and 7 visits later still have a leak. Waste of time and money!

Review: Has to be one of the most professional company I have ever dealt with. THEY did ever thing they said. And I have already recommended them to family and friends