Home Warranty Companies In Maryland

Review: After a bad repair job to my AC and need of assistance to rectify the situation, ahs wasn\'t available via phone, on hold 1hr before disconnecting.. I have 3 properties with ahs and I\'m always feel cheated

Review: To assign the service was very simple and quick. The contractor responded within 48 hours. Everything was very convenient.

Review: Called for service on my air conditioner last summer. It took several months, multiple service calls and two different service companies before it was fixed. This summer called for service on my air conditioner. The assigned company set an appointment without contacting me, and the company doesn\'t have voicemail for me to call and reschedule for a a day and time convenient for me. Just decided to cancel the service call all together. Not prepared to endure another long ordeal again. Why is it so hard to reach someone. Been a customer of AHS for 10 years, and the quality of service is on a fast and steady decline.

Review: I received a call from the service provider within less than 15 minutes after I placed my service call with AHS, and an appointment for the next day. The technician was very thorough he spent 2-3 hours in my home troubleshooting my furnace to identify why I was not getting heat. He explained things to me as he went along and showed me things in my furnace. After 2 1/2 hours he found out there was a short in My digital programmable thermostat . If I did not have AHS the hourly labor charge would have been hundreds of dollars.

Review: On 12/20/2013 I called AHS. Heat in my condo shut down. Shortly afterwards, I received a confirmation e-mail regarding the problem and the Contractor's pertinent info included. AHS Customer Service was very helpful. Tech from CMI came the next day (12/21/2013). Was very professional, appropriately attired and knowledgeable. He called his manager (John) and they informed me that the motor needed to be replaced. The unit in the condo is somewhat old and CMI had to find a vendor that had this motor. A motor was found and it turned out the condenser had to be replaced and all of this was accomplished on Christmas Eve (12/24/2013). The tech took his time to install the new part and checked out the unit thoroughly before he left. I was very appreciative of the way the manager and the tech kept me informed and completed this service call. I would highly recommend CMI and their staff. Thank you

Review: I have a problem with heat pump unresolved,since this is the same problem occurring for the 2nd time each year and AHC refused to replace the Heat Pump only patches each time. The customer has to pay for the cost of the The problem with heat pump is unresolved,since this is the same problem occurring for the 2nd time and AHC refused to replace the Heat Pump only patches each time. This is not in keeping with with the policy when an appliance problem cannot be fixed.I am requesting to immediately cancel the contract $1.400 each time. This is not in keeping with with the policy when an appliance problem cannot be fixed. The heat pump continues to leak out the The problem with heat pump is unresolved,since this is the same problem occurring for the 2nd time and AHC refused to replace the Heat Pump only patches each time. This is not in keeping with with the policy when an appliance problem cannot be fixed.I am requesting to immediately cancel the contract. I am requesting to immediately cancel the contract 6/1/18

Review: Built-in microwave repair for rental property -- went smoothly. Contractor (Sears) arrived as scheduled and correctly diagnosed door switch problem and replaced with a new component that fixed the issue. Contractor noted it's a universal part and he had it in his truck. Contractor noted that a new microwave is less than $100 (and not worth the time to fix the issue), which I can understand...but with it being built into the cabinetry over the stove, it seemed like less hassle than trying to find a new model that will fit w/o issues. At the end of the day, it took him about 10-15 minutes and saved a lot of hassle tearing out the old unit for a replacement. All-in-all, a good repair that salvaged an otherwise working unit with a new door switch.

Review: I\'ve been pleased with AHS services for many years, however, my most recent experience was a bit trying. For one, AHS phone answering services had been outsourced to the Philippines?? In addition the 1st contractor never responded. I asked for a different one and was told that contractors had 24 to 48 business hours (8 hr workdays), to respond. Maximum 48hrs is 6 days!! Finally, I got another company will all went smoothly! Hopefully the outsourcing will get better and AHS will reassess the time limits on changing contractors. I am now going into a second day waiting for approval for repairs. I base my ratings below on all prior experiences.

Review: In my opinion American Home Shied (AHS) is TERRIBLE! I had to wait two days for someone from AHS to come out for a plugged main sewer line. The clogged as it turns out it needed about 105 feet of line. The plumber that arrived had 100 feet of line and couldn't reach the clog. The plumber called AHS and had me speak with Jasmine in their acceptance area. She was courteous and said she would try to find someone else. When she didn't call back right away the plumber called back. This time he got Chantelle. She was rude in a condescending way and kept saying it was over 100 feet and it was not covered under the contract. How she was sure of the distance when the clog was just over 100 feet is beyond me. ( This is not an exact science) The clean out pipe goes down about 8 feet. When I told her I was sorry I renewed with AHS she didn't seem to care. When I told her AHS would lose my business she seemed happy and gave an over top canned "is there anything else AHS can do for you?" response. She didn't seem to care about losing my business. Jasmine then called back and said Chantelle didn't understand the situation and that she would take care of things and send someone else. That never happened. We then called back AHS and found out that our case had been closed. So after my $75 co-pay to AHS I called a plumber of my own and he got it squared away. It is now the utilities companies problem and I will deal with them directly.

Review: I have been a long time client of AHS and I am eternally grateful for the service. The representatives are willing work with you to schedule appointments and provide outstanding customer service. This has been my experience and I would recommend AHS to family and friends. I have not had to rely on them often but when I do, it is a relief to know they are there.

Review: I would say that customer service reps have their hands tied up. They are good but the rules the company has are sometimes not fair. For example not paying the tech because of a recall of service encourage the tech to write something unfavorable to the customer. Like my last service call.

Review: The service is good...however more forms of communication need to be provided i.e. chatting and email communication.

Review: I've had Old Republic for a year now. I paid $370 for the standard plan (which was very comprehensive when compared to others) and added on a $75 roof leak option. The trade call fee was $75 per problem addressed. I used the warranty for a few times throughout the year, so I think I was able to break even if I had not purchased any warranty at all. Some of the service people were better than others, and I've had a few problems with OHP bailing on their promises to follow up on service. Other than that, it's been on okay relationship. I'm now due for renewal, but Old Republic has increased the rates to $500 + $75 (for the same plan I had) with a $100 trade call fee. I really feel like I'm a victim of bait and switch. Please check to see how much renewal fees are with whatever company you choose. I have an old fridge, and old air conditioning unit and furnace, old roof, and old washer/dryer. I may suck it up and go for the payment plan they offer just in case they all go bad, but I'm really not sure if it's worth it.

Review: They were professional. Listen to my concern. They explain my problem in detail how it can be corrected. They offered alternative for solutions. They were nicely dressed in uniform. They arrived in the allotted time frame. They even did a followed up for my concern.

Review: Thank you for quickly repairing my clothes dryer. WE were lucky that the belt was in his repair truck.

Review: I have been with AHS over 8 years ever since I purchased my home. I have saved thousands of dollars on repairs and services. My water heater was replaced through my AHS HOME WARRANTY. My garage was repaired, ice maker and freezer twice, microwave twice. I love having the reassurance of having knowing a qualified and certified person will take care of my repairs, a and the added value of paying only $75 per call no matter what is wrong.

Review: I called AHS for plumbing service, and they gave me the name of the plumb who would call. The plumber called that day and scheduled an appointment. They arrived when they said they would, identified the leaks, fixed the faucet leaks, and told me they needed a part for the leaky toilet. They promised to call back the next Monday, which they did. They came again on time and corrected the problem. All around excellent service.

Review: Have used this service twice with good results. The third time was not the charm. Following a service visit, I Authorized payment of the deductible to be made from my banking account on record. Couple of weeks later received email that payment was outstanding. After spending over 25 minutes the first day on the phone with a service rep. (Named Sweet), I learned that she believed my banking info. was incorrectly entered by a previous rep,and so could not be credited to my account. I advised her I would call back, after checking my account to see if payment had been withdrawn. Upon calling back, I again spoke again with the rep named Sweet who profusely apologized for the inconvenience. I asked her to take my bank info. to make the payment but she said that she was not successful because a new invoice needed to be made and only a supervisor could do this. She proceeded to have me hold for a supervisor. After 38 minutes, another rep. picked up. I asked if she was the supervisor, she was not aware of what I was referring to, so being greatly annoyed I asked her to take my bank info. so my account could be credited. This she did. I await confirmation from my bank that this has been completed. Evidently, AHS has a call center in another country and have not fully equipped the to handle all matters they may encounter. I think I was put on a que line back in the States for those reps. to handle without advising them of my specific concern. Wasted so much of my time to straighten out their error.

Review: The plumbers from Jim Bennett were fantastic. Trevis the manager came late one evening to fixed a leak because the plumber on call was at a different end of town. . They gave quick and reliable service.

Review: Service was prompt and professional. This is the first time I used them. I hope that the service continue to be good as the first time.