Home Warranty Companies in Maryland

Review: Two years ago, I had to call AHS to have my air conditioner fixed. The contractor that came was very good and performed a lot of service to prevent me from having another call the next year (as I had in the past). He was very friendly and helpful and I greatly appreciated his honesty and the fact that he was concerned with my service. Sometimes, the contractors do not call or come in as timely a manner as I feel that they should; however, am still pleased with the service.

Review: I am and have always been thrilled with the timeliness and professionalism that I experience with the customer service when I need a contractor to come to my home. The contractors/company that was sent to my home were always prompt, (sometimes early), precise in what they had to dao and did the job completely and concisely.

Review: The service is good...however more forms of communication need to be provided i.e. chatting and email communication.

Review: Outstanding service, from the moment I made the service request, to the completion of the service. Requesting service was simple and friendly usable and the contractor assigned was professional.

Review: I have been a loyal customer of AHS for a few years now. The only time I've needed them was for the same item, my air conditioning. I was using a particular company to do my maintenance, the same one every year. I called them this year, the company did not tell me that they no longer deal with AHS until after the service call. Normally, they service my unit and if I need Freon, the company fills the unit up and AHS takes care of the bill. Well I needed Freon and because they no longer deal with AHS, I am responsible for it. AHS has a recording stating that the customer has to pay $10 for each gallon over a certain about due to some EPA change. I called AHS and told them that I was not informed that they no longer dealt with that company, now I'm expected to not only pay the extra $10 a gallon but also pay another service fee. I did what I was supposed to do and that was maintain my unit. It's not my fault that the company does not deal with AHS any more. Since AHS did not bother to inform their customers that they no longer deal with that company any more, I think they should pay for the service call for the next company to come out and replace the Freon. I had been told by this company in the past that AHS never took their recommendation for the unit repairs. I can't believe that AHS would rather replace an appliance instead of repairing it. My neighbor is the one that had recommended AHS but when she needed to replace an appliance, she ended up having to spend money out of her pocket to get the appliance she wanted. I wonder why? I suggest that AHS inform their customers of any companies that they are no longer doing business with, and if they don't, they should at least do the right thing by paying the service charge to the new company. Why punish your customer for something that wasn't their fault or for something they had no knowledge of? If I had known and decided to deal with the company anyway, then it would make since that I'd be the one to pay the new company. AHS, whatever happened to customer satisfaction?

Review: I would like someone to suggest that we get complete coverage for our frig, including ice maker/water dispenser. Also if there are other appliances that we only have partial coverage on that we should all get complete coverage for those too. I don\'t like finding out that we have a problem and cannot get coverage for it later, when we need it.

Review: AHS handled the problem in a prompt manner. The new GE product had a problem, GE sent a service man several times and could not fix it. They replaced it with another dish washer and the problem was solved.

Review: I\'ve had good experiences and really bad ones with AHS. The main problem being that when they hire someone the company they send your way may not be the best or even good. I had a plumbing issue that had to be repaired 3 times. Unfornately for me it was the same company. By the thrid time I had to threaten to sue. I asked for a different technician and for the leak, aka flood from the 2nd floor, to be taken car of in the next 2 hours not 48 hours. So be cautious and meticulous with who you choose.

Review: ahs is most likely better than its competition

Review: Dynamic AirFlow did a great job. They showed up and quickly handled our issue. I am not going to to be using them exclusively for my HVAC needs on all my properties.

Review: Bought my first house sep 29 2016 thought I was in good hands because I had a home warranty, boy was i wrong. 2 weeks into the house the refrigerator started leaking on the wood floors placed a service call paid the 100$ for trade call fee and they denied the claim and would not cover the refrigerator or any of its parts because the previous owners had the condenser replaced and I still had to go buy a new refrigerator. Then about a month later one of my drain pipes to the septic system broke about 15 feet from the house and was slow draining so I figured I would try again and called to place a service request and ofcourse I was informed they do not cover the broken pipe. So I explained to the lady I was speaking with that my main concern was the ac unit which is over 30 years old when and if the time came it was to go up would they tell me it wasn\'t covered because it had a part replaced like my refrigerator because I could almost guarantee it doesn\'t have original parts and she said it was a 50/50 shot. I told her that simply does not sit well with me and was not going to wait to find out on a 50/50 shot and that I wanted to cancel my plan and find another, I canceled my plan on Dec 15, 2016 which is slightly less then 3 months of having the plan and they sent me a check for half the amount the plan costed. So basically they didn\'t cover anything and got a free 200$ for doing absolutely nothing, I will make sure I do not refer old republic home warranty to anyone.

Review: The plumbers from Jim Bennett were fantastic. Trevis the manager came late one evening to fixed a leak because the plumber on call was at a different end of town. . They gave quick and reliable service.

Review: AHS Home Warranty is awful. If I could give them zero stars I would. The customer service is terrible. I have called them 3 times this month to find out if a prolbem i was having with my heating system is covered or not. The customer service person Stephanie did nothing but tell what was NOT her job to do. The company that came out to look at/fix my heating issue has not gotten in contact with AHS and AHS has not followed thru with having them reply. AHS called them but did not speak to the person who came to my house. I still after two weeks dont have an answer and not one perosn at AHS or at the company that came out is doing anything to resolve this. I DO NOT RECOMMED THEM TO ANYONE!

Review: AHS customer service has been exceptional every time I have had to use their services. They are always friendly and timely in getting ahold of a contractor or getting back to me on a concern. There was only one time that I had to use AHS and they didn't get back to me quickly because they were unable to get a contractor out to me within 24 hours. Aside form that Im very happy with the service from AHS. As for the contractors, that is hard as a large company to know what type of contractor is being sent to your home to do a repair. In most cases the folks are friendly and courteous. There are times however, when you get one that is not someone you would want back in your home. I had that issue once and AHS addressed it and didn't send that company back to my home. So again kudos to AHS. The customer service, responsiveness, friendliness, and reputation that AHS has shows every time you need to use their services. AHS is the only home warranty company I would choose. In my opinion there is none better. I have been a happy AHS customer for 5 years and will continue to be as long as I own my home!

Review: I was on the verge of cancelling the contract with AHS (I\'ve been a customer with them since 2007) due to the bad customer service and unresponsiveness I received on several occasions. I reached out to the Executive Office and one of the representatives, Barbie, did an outstanding job of getting my issues resolved. It shouldn\'t have taken a member of the Exec Office to step in when AHS employees should be fully trained and knowledgeable on how to handle customer inquiries. Overall, I haven\'t had any major issues prior to these most recent ones so I will remain a customer of AHS.

Review: The contractor called ahead to let me know his distance and approximatearrival time. He was on time, identified himself at the door and was very courteous. He diagnosed and resolved the problem quickly. He showed me what the probelm was and suggested ways for me to avoid having the same problem in the future. AHS set up my appointment very quickly. I did not wait a long time to report the problem.

Review: Wow. Nothing I was prepared to say is any different than what I have read. There must be something we can do about this. Such a waist of money and time. My refrigerator has been broke for weeks. Not to mention they call themselves fixing it just 3 months ago and now I will owe another $65.00 fee. I am so disgusted, frustrated and more. The customer service is HORRIBLE!

Review: We've only been a customer for about a month and needed service to our dryer. First vendor referred never contacted and voicemail was full; second vendor would only schedule service based on "traffic" conditions. Contacted customer service, waited on hold 30 minutes before an answer..asked to speak to a supervisor and was given a "floor" supervisor; requested an actual supervisor and waited on hold for another 30-40 minutes. Supervisor was the most helpful and assisted with explaining barriers and use of contractors, gave us a credit towards another service call, which was appreciated. However, we have yet to get our dryer replaced (decided to replace after contractor fixed the thermostat and blower but needed to order multiple parts). I've actually been on hold for 30 minutes waiting for customer service while writing this review. Repair service was given 3 stars because the eventual contractor was very responsive and informative (AHS could learn from Mr. Appliance). We were told that a supervisor needed to approve a replacement for our dryer and it would be done within 24 hours..not true. This is the reason for my calling and being on hold for more than an hour this morning. Not pleased so far with AHS' level of customer service. Advertising as the #1 home warranty service should be complemented with excellent and responsive customer service. I finally received a customer service rep (during this review) and was told a supervisor wasn't available and we needed to complete a form in order to consult with one. I asked for retention services and, as I'm writing this review, continue to hold for that department. In order to avoid having readers wait as I am doing, I will end this review.

Review: Don't waste your time or money on these crooks! After I found a leak in my roof, I called them to get a roofer out to make the repairs. They did not have any contractors in my area, but fine, whatever. So after allowing me to find my own roofer and submitting a bid, they made me provide a line-by-line itemized estimate so that they could low-ball me and find reasons for not reimbursing me. If a roof is leaking and the roofer says this is what needs to be fixed, why is it that this company say it's not cover? I'm not going to tell the roofer to only fix what my home warranty covers. What use is home warranty if it doesn't cover what you got it for. There are much better companies out there. This is the first and last time I use these guys. Save yourself the stress and frustration and look elsewhere like the others have stated!

Review: TERRIBLE EXPERIENCE. American Home Shield, during a large storm did not answer their phone for days. I could never get through (which was actually a breach and violation of the warranty contract by AHS), and I had to call an outside contractor to fix my air conditioning after many days. When I finally got through to AHS weeks later, they acknowledged that they never answered the phone the whole time, but denied the payment for the contractor. So, I never got the service that I paid for, and they did not cover it when I had to get someone who would actually answer the phone and do the job. They denied it because they said I did not get prior approval, but I couldn't get through on the phone to get any approval in the first place. They did not address that fact.