Home Warranty Companies in Maryland

Review: I just had a service call yesterday 3-10-15. My Stove completely quit working Sunday evening. I call ed to get a repairman out and was pleasantly surprised to have a customer service representative pick up. I really liked that. Anyway, I got set up quickly and the repair company called Monday Morning, Got the repair yesterday by noon and I am up and running again. It was a good experience. I believe it is what the process should look like every time. Most all of our experience through the years has been good.

Review: I love AHS. They are always there for me. I have recommended them to all of my home-owner friends. They have never refused my service or penalized me for making a claim. When I called about the water heater, they sent ARS Rescue Rooter. At first they tried to repair the existing tank but it was soon apparent that it needed to be replaced. The new one was ordered and installed in a few days' time. The plumber also gave me a lot of good advice on how to keep the new one in good working order.

Review: Stay far far away..I've been a customer for two years and virtually every phase of their operation is smoke and mirrors. The quality of their service companies is generally very poor. Their Memphis call center is the ultimate frustration waiting for an operator, no checks and balances on the contractors, suppliers, or the speed of service. If it sounds too good to be true...

Review: I have been with AHS for a long time. I used to be happy with the service. I have noticed over the years that they have gone to greater and greater lengths to not replace appliances. Recently, our stove had an issue. Being 14 years old, the replacement part was no longer made. AHS said that they had decided that they were going to rebuild the part. This would require that my stove be out of service for 6 weeks. When I argued that this was not acceptable, they reminded me that it was at their option to repair of to replace an appliance that there was no time limit on how long that can take. They did offer an allowance to rent a microwave. This was bizarre in that I have a microwave already and was not the problem. They also offered the cost of the repair toward the purchase of a new oven but it would not include installation. I ultimately took this offer because it was the best of bad options. I would never consider fixing a 14-year-old stove nor choose to be without one for 6 weeks if I didn't have a warranty so I don't feel the warranty is doing me any good. Being that AHS is highly rated, I don't know that I will do any better shopping around but I'm going to try. I'm likely to conclude that I'm better off putting the $600 a year in the bank so that I have the money set aside to make the decisions that make sense to me regarding fixing or replacing. I recommend that you read the fine print on repair/replacement before deciding on a home warranty company.

Review: This place is beyond bad. 3 service calls nothing fixed. The last time I waited 6 weeks for a tech to attempt to fix. The situation with my cooktop is dangerous and I cant get AHS to respond. Long hold times, terrible service, take your money with no fixes...they take your money and provide nothing. Sounds like stealing to me. No wonder they have been sued in the past. Stay away people! I am not the only one do a little research.

Review: In the previous years, i never had a problem with American Home Shield when I needed service. Recently, i received the worst service ever. Early December i had an issue with my refrigerator staying cold. I scheduled service and the technician came very next day. He needed to order a part, the part came and technician installed it. A week and a half later, I had the same problem with the refrigerator. AHS scheduled me with the same company because they provide emergency service. Needless to say, there was no emergency service provided. Called the company all day. No answer. I called AHS to inform them of the issue. The representative who answered after waiting 2 hours seemed very incompetent. She couldn\'t pronounce words correctly, she was not knowledgable of the process. I requested to speak with a supervisor because i explained that i needed someone to come out ASAP because i have insulin in my refrigerator for 3 people. She actually told me to take my food to a neighbors house. Since December 30, 2017, I am still waiting for a call from a supervisor. I called on Monday, January 2, 2018, informed AHS that i had to purchase a new refrigerator. They said that because i didn\'t have approval from AHS, they couldn\'t reimburse me for my purchase. I was then connected to another department where another representative expressed that she would try to help and asked that I email ([email protected])her a copy of my purchase receipt. I emailed that on January 2, 2018 and also emailed again on January 9, 2018. Have yet to hear back from anyone at American Home Shield. i have made several calls to American Home Shield only to wait 2 1/2 hours before someone answer. The absolute worse service I\'ve ever endured.

Review: On the recommendation of a friend I bought into the idea of purchasing a warranty from American Home Shield. After paying the monthly fee for many months without needing the service, my air conditioning would not push out cold air. I called AHS and received a confirmation number for a technician to service my unit. 24 hours later I had not heard for the technician. I called the tech and he informed me that he had conveyed to AHS that he was not taking any more customers at this time (On Hold). I called AHS and was placed on hold for 15 minutes before a rep serviced my call. I was told that they would contact the contractor to find out why he will not be able to service my call and that they would call me back within the hour. Three hours later I call AHS back, because no one returned my call. This time it took 10 minutes for the rep to service my call. The rep insisted that their policy is to wait until the contractor calls them back to confirm that he could not service my call, before assigning me a new technican. I called for service on a Wednesday and because the contractor has not returned their call, I will have to spend the weekend without a working air conditioner. I asked to speak with a supervisor, but rep would not let me speak to a supervisor. AHS customer service and policies are unacceptable and are not in the best interest of their customers.

Review: response to request was very timely, service person arranged repairs at our convenience, service person competent in repairs and provide options for us to consider, service person completed repairs in a very timely manner, repairs were successful, very satisfied with the service

Review: I signed-up for AHS in 2009 to cover appliances and systems beyond the typical warranty period. Every year, something always fails/breaks/malfunctions (AC unit, pool pump, dryer, water softener) and AHS has covered the replacement/repair costs. There have been a few items that were required for replacement but not covered by the warranty. Service representative called to explain charges and reason. Ability to chat with customer service on-line along with text/e-mail notifications is a very convenient feature. Overall, happy with service provided.

Review: I am trying to cancel my contract for the last 6 days. I called the customer service they say they cannot cancel my contract someone from their customer retention office will call me. I waited for their call, even though they have my email address. They finally called after 3 days and left a message. I called their office back but they are not available on weekends or after 6:00 PM on week days. I called them on 8:10 am central time on week days, but they do not pick up the phone. I have been calling and calling but no luck. Please do yourself a favor and do not sign a contract with AHS.

Review: We have had our home warranty since we bought our house in August 2015. We had been pleased with coverage of our oven, sump pump, and plumbing. HOWEVER, when our refrigerator door broke we were given the run around. Two months later and the saga is still unresolved. We paid to have someone come out, they said they ordered a new door and water filter. Then the door "could not be found" to be ordered and we were told by ORHP that they would cash out the whole fridge. After that the part was miraculously found! Only it wasn\'t the part we needed (the door) it was the water filter and it was ALL they were willing to cover since the refrigerator was now being said to be functional. Long story short, my husband has wasted countless hours on the phone with ORHP and the serviceman. At this point I want my money back for the service call and a refund for my warranty policy. Since that\'s not going to happen I will not renew my policy and will be sure to tell everyone I know to avoid ORHP like the plague.

Review: When we started AHS but did not know we where going have such great service and fast responses. With in the first six months we have our hot water heater, fridge and washing machine go out. Everything was replaced with no questions asked and with much better service than I could have found. I would and have been recommending them to everyone. All the best, David Haarsager Everett, WA

Review: We last called a technician to a problem with our central heating boiler, the tech arrived in a timely manner was well presented and diagnosed the problem quickly. A part needed to be order which did take several days to arrive, in the mean time I did go out and purchase some electric heaters for the downstairs. / All in all the boiler was down for about three weeks but parts take time and I have no real complaints, since this repair the boiler has worked flawlessly.

Review: I have been an AHS customer since 2001 when bought my first home. 15 years later i remain a customer because of the outstanding service AHS provides. Always very professional, and responsive. The contractors that arrive are professional and perform quality work and repairs. There have been times that I had to seek evaluation and resolution but those experiences have always seem to be handled in the same professional manner.

Review: Really great service the first 5 years we had it, but last 2 years have been horrible. I have been waiting for 3 weeks for them to get my air conditioner fixed, and every time I call them I am told they will call me back. They have never called me back. I have now called 4 days in a row and they still have not approved for the work to be finished. Worst service ever.

Review: With AHS I have peace of mind knowing that if something goes wrong with my appliances, plumbing, electrical, and air conditioners that as long as I am cover it won\'t cost me my life savings to get fixed. T

Review: I am and have always been thrilled with the timeliness and professionalism that I experience with the customer service when I need a contractor to come to my home. The contractors/company that was sent to my home were always prompt, (sometimes early), precise in what they had to dao and did the job completely and concisely.

Review: Wow. Nothing I was prepared to say is any different than what I have read. There must be something we can do about this. Such a waist of money and time!!! My refrigerator has been broke for weeks!!!! Not to mention they call themselves fixing it just 3 months ago and now I will owe another $65.00 fee!!! I am so disgusted, frustrated and more. The customer service is HORRIBLE!!

Review: Had an issue with plumbing, mainly the hot water faucet. Tech arrived for servicing while my wife was home. Some how this young kid they sent out broke the cold water faucet. I guess he was trying to fix something that wasn\'t broke, and now we can\'t turn it off!!! The sad part about it is I was told by AHS they can\'t send another company because it was broken by the tech sent, and that company would have to fix it. I asked about the undue stress of my water bill and it looks like I\'m on my own for something that wasn\'t my fault!! To make matters worst, I still owe them a service fee ( I think should be waved by the company) after this incompetence. .

Review: I have been with AHS over 8 years ever since I purchased my home. I have saved thousands of dollars on repairs and services. My water heater was replaced through my AHS HOME WARRANTY. My garage was repaired, ice maker and freezer twice, microwave twice. I love having the reassurance of having knowing a qualified and certified person will take care of my repairs, a and the added value of paying only $75 per call no matter what is wrong.