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Home  /   Companies /   Total Home Protection
icon Last updated: September 7, 2020

Total Home Protection

Total Home Protection (THP) offers comprehensive home warranty plans at highly competitive prices. The Gold Plan offered by THP covers important systems and appliances, whereas the Platinum Plan provides more extensive coverage. Along with their plans, Total Home Protection is known for their customer-friendly approach, offering 24/7 customer service.

Total Home Protection pre-screens all the technicians to make sure that they are well-trained so that the customers get the best-in-class service. Total Home Protection is one of the few companies that covers repair or replacements of items without considering the age, make, or model of the covered equipment.

Total Home Protection
4.5 / 5
Based on 708 Reviews | Write A Review

$1,500

Estimated Appliance Coverage

$1,500

Estimated System Coverage

46

No. Of Active States

Yes

Complaint Resolution Program

WHY Total Home Protection?

  • Offers coverage in all states except California, Washington, New York, and Nevada
  • Very low trade service fee
  • Service request can be placed online
  • Participates in the Complaint Resolution Program
  • Top class technicians
  • The policy comes into effect within 30 days

Total Home Protection PLANS

Total Home Protection offers customers two plans- Gold and Platinum. Customers also have the option to include extra systems and appliances under optional coverage.

You can also cover items such as a sump pump, well pump, septic system, second refrigerator, water softener, and lots more at additional cost.


Total Home Protection Cost

The cost of Total Home Protection plans is anywhere between $500- $599 annually. The deductible for plans offered by the company can approximately cost you $70. A home inspection is not required before the Total Home Protection plan comes into action.

Gold Plan
  • Plumbing (including stoppages)
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Ceiling Fans
  • Oven / Range / Stove / Cooktop
  • Dishwasher
  • Trash Compactor
  • Built-in Microwave Oven
  • Garage Door Opener
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Whirlpool Bathtub
  • Ductwork
  • Sump Pump
Platinum Plan
  • Plumbing (including stoppages)
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Ceiling Fans
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Trash Compactor
  • Built-in Microwave Oven
  • Garage Door Opener
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Air Conditioning System
  • Heating System
  • Whirlpool Bathtub
  • Ductwork
  • Sump Pump
Add-ons
  • Central Vacuum
  • Freestanding Ice Maker
  • Pool and Spa
  • Well Pump
  • Roof Leak
  • Second Refrigerator
  • Stand Alone Freezer
  • Septic Tank Pumping
  • Sump Pump
  • Water Softener
  • Additional Spa
  • Refrigerator Ice Maker
  • Additional Air Conditioning System
  • Additional Heating System
  • Additional Water Heater
  • Additional Garage Door Opener

Total Home Protection CLAIMS

Filing for Total Home Protection claims is very simple and convenient for customers. You can file your claim online 24/7 or simply dial the company’s toll-free number. Follow these simple steps to file your claims easily:

  • File your claim online or via telephone to start the process
  • Once your claim is filed, Total Home Protection will assign one of their technicians to solve your problem within two working days
  • The technician will call you to schedule an appointment at your convenience
  • Once the technician arrives, you are required to pay the trade service call fee which is specified in your contract
  • Total Home Protection tries to send top class technicians to repair any malfunctions in your devices. Total Home Protection reviews state that the contractors provide excellent services and are very well-equipped to fix different types of problems customers face. Opting for a THP plan keeps your mind at peace as you know you are protected by the best-in-class services.

  States Covered
  Corporate Office
  States Not Covered

What You Should know about THP contracts?

THP policies start 30 days after the application is accepted, and continues for a period of 365 days. Waiving of the 30-day waiting period is possible if customers provide valid proof of coverage. The canceling of the 30-day waiting period is done at the discretion of the company.

If the services are not completed by the technician, the company will fix your devices without charging any extra trade service call fee for 90 days on parts, and 30 days on labor. If THP sends an independent contractor to repair or replace your devices a reimbursement will be provided, though proof must be submitted.

If customers opt for a second opinion they will need to pay the necessary amount if the result of the second opinion is similar to the initial opinion.

Coverage provided for systems and appliances is applicable to only one unit unless customers opt to pay an additional fee. If any appliance fails within 30 days of repair or replacement period, the company sends a technician at no extra charge.

If you harm a THP technician or employee you are breaching the contract created with the company. THP has the right to cancel the contract if it is found out you have caused harm to a company representative.

TOTAL HOME PROTECTION FAQs

How are the company’s contractors rated and monitored?

Total Home Protection pre-screens each contractor before they join the company. All technicians that join the company are licensed and insured by specific agencies. THP technicians are also graded through several customer satisfaction records throughout their course of employment with the company.

Does THP limit the number of claims a customer can make?

No, the company does not limit the number of claims a customer can make. But customers must make sure to file a claim only if a device is damaged. Filing a claim when there is no problem with the device, is a waste of time and money for the customer and company.

Do customers need to pay a fee if they want to transfer their policy to someone else?

Customers are not required to pay any transfer at any point in time. To help you with transferring your policy you must contact customer care to guide you through the process. Make sure you explain the intricate details of your home warranty plan to the new owner.

Can I view a sample contract before finalizing a plan?

Yes, you must have a look at the sample contract before finalizing any plan. You can request customer care to send you a copy of the sample contract, or you can also check it out online. Make sure to read the sample contract and final contract thoroughly, before going ahead with anything.

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Total Home Protection REVIEWS

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Blanca Ferrucci, Woodbridge, VA

On Sep 16, 2020

I just got of the phone with a representative named David (is all I got) and to say I am disappointed is an understatement. I called to ask to get a new technician assigned to my claim since the technician I have at the moment have made two appointments with me and not show up, he asked me to “remind” him the day of that he needs to come to my house, I have never been asked by a technician t ..Read Full Review

I just got of the phone with a representative named David (is all I got) and to say I am disappointed is an understatement. I called to ask to get a new technician assigned to my claim since the technician I have at the moment have made two appointments with me and not show up, he asked me to “remind” him the day of that he needs to come to my house, I have never been asked by a technician to remind them they have an appointment, but pasa that David told me that it did not cost me anything to send a reminder that I was been unreasonable, I explained to him that was not only not my job but I don’t have time to do that, he refused to assign a new person, I asked for a supervisor and He flat out say “I won’t transfer you to a supervisor, is not reason”. I explain to him that it was enough reason the fact that I asked, he refused, I ended the call and call again and David answer one more time and again refuse to transfer me to a supervisor, I will cal tomorrow to cancel ..View less

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Blanca Ferrucci, Woodbridge, VA

On Sep 16, 2020

I just got of the phone with a representative named David (is all I got) and to say I am disappointed is an understatement. I called to ask to get a new technician assigned to my claim since the technician I have at the moment have made two appointments with me and not show up, he asked me to “remind” him the day of that he needs to come to my house, I have never been asked by a technician t ..Read Full Review

I just got of the phone with a representative named David (is all I got) and to say I am disappointed is an understatement. I called to ask to get a new technician assigned to my claim since the technician I have at the moment have made two appointments with me and not show up, he asked me to “remind” him the day of that he needs to come to my house, I have never been asked by a technician to remind them they have an appointment, but pasa that David told me that it did not cost me anything to send a reminder that I was been unreasonable, I explained to him that was not only not my job but I don’t have time to do that, he refused to assign a new person, I asked for a supervisor and He flat out say “I won’t transfer you to a supervisor, is not reason”. I explain to him that it was enough reason the fact that I asked, he refused, I ended the call and call again and David answer one more time and again refuse to transfer me to a supervisor, I will cal tomorrow to cancel ..View less

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Takeitha Daniels, Hinesville, GA

On Sep 16, 2020

As of right now, it has been four days since our unit went out and our claim submitted. It’s been extremely hard to make contact with anyone, the calls just keep you on hold and then hang up and our emails went unanswered. My husband and I had to use both of our phones and just repeatedly call...Finally when he selected the button asking to join their company, a Representative answered, then he put ..Read Full Review

As of right now, it has been four days since our unit went out and our claim submitted. It’s been extremely hard to make contact with anyone, the calls just keep you on hold and then hang up and our emails went unanswered. My husband and I had to use both of our phones and just repeatedly call...Finally when he selected the button asking to join their company, a Representative answered, then he put us on hold. We have had to result to buying and installing a window unit to cool off our children. This has been an awful experience. TOTAL HOME PROTECTION HOME WARRANTY has really let my family down. I will give updates... ..View less

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1 people found this review helpful
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Thomas Vangandi, Chicago, IL

On Sep 10, 2020

When our heating system broke we called THP and make a claim. It's very easy to submit a claim and everything from having Total Home Protection respond to emergencies and getting somebody to respond within the hour even when it's after hours for emergency service to having contractors not show up at all, and me having to pay out of pocket, and then Total Home Protection reimbursing me... they have been g ..Read Full Review

When our heating system broke we called THP and make a claim. It's very easy to submit a claim and everything from having Total Home Protection respond to emergencies and getting somebody to respond within the hour even when it's after hours for emergency service to having contractors not show up at all, and me having to pay out of pocket, and then Total Home Protection reimbursing me... they have been great. They have great quality because they made sure everything was done properly. Total Home Protection was quick to respond and very understanding. It's a rental property and getting a home warranty was the best way to take care of any repairs in the home. I heard about them from my realtor and chose them as they seem to have the most credible folks that were under the plan in regards to service providers. ..View less

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Adam Morrison, Dallas, TX

On Sep 10, 2020

I was stupid for years, I didn’t realize that something like a home warranty existed. This is my first home so unless somebody tells you things like this, you don't really know. So, my brother and I were talking and he said "Oh, honey, you need to get a home warranty. Call Total Home Protection.” He went over it with me. Then they sent me information, that's when I signed up with them, ..Read Full Review

I was stupid for years, I didn’t realize that something like a home warranty existed. This is my first home so unless somebody tells you things like this, you don't really know. So, my brother and I were talking and he said "Oh, honey, you need to get a home warranty. Call Total Home Protection.” He went over it with me. Then they sent me information, that's when I signed up with them, and it's been wonderful. Every time I have something wrong, they're just right there for me. But this last experience was horrible for me. It was the air conditioning and the people that we chose. But it wasn't Total Home Protection’s fault. They was right there and I appreciated them so much. I would never want to go to anyone else. ..View less

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Kyle Anderson, Phoenix, AZ

On Sep 10, 2020

Our mortgage company sent us a flyer about Total Home Protection and we went ahead and took it out of our mortgage because the one we already had was about to expire. We've submitted a couple claims with this company and this last one was real easy. They did what they said they were supposed to, were told everything that was gonna happen step by step the whole way, and they were very friendly. The techni ..Read Full Review

Our mortgage company sent us a flyer about Total Home Protection and we went ahead and took it out of our mortgage because the one we already had was about to expire. We've submitted a couple claims with this company and this last one was real easy. They did what they said they were supposed to, were told everything that was gonna happen step by step the whole way, and they were very friendly. The technicians showed up when they were supposed to. It couldn't have gone better. They have done a good work. I highly recommend it and have already recommended Total Home Protection to several people. ..View less

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Diana ARBELAEZ, Saint Johns, FL

On Sep 09, 2020

Total Home Protection has been my Home Protection for 16 out of the last 17 years, when I tried to explore another company with higher reviews to find out that even thought the price was the same, it couldn't compare to the level of coverage that Total Protect has given me! I won't be with any other Home Protection that Total Home Protection. Just renewed contract for another year. Thanks

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Monica Thomson, Salt Lake City, UT

On Sep 08, 2020

Having Total Home Protection is a good, excellent experience. I had two claims. The first one was a normal hour's claim and the second one was a 5 am, no furnace, below-zero day. A human being answered and that was nice, found somebody to help. The only thing that I would have wished was different was that the emergency number of the vendor was the same as their office number, so I had to wait between 5 ..Read Full Review

Having Total Home Protection is a good, excellent experience. I had two claims. The first one was a normal hour's claim and the second one was a 5 am, no furnace, below-zero day. A human being answered and that was nice, found somebody to help. The only thing that I would have wished was different was that the emergency number of the vendor was the same as their office number, so I had to wait between 5 and 7. But somebody was here before 10:00. Technician was excellent, no problem. ..View less

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1 people found this review helpful
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Laura Anderson, Chicago, IL

On Sep 08, 2020

Everybody at Total Home Protection has been very friendly and helpful. They handled things quickly and promptly and I've been satisfied so far. There's been two issues since we moved into the condo and both were handled promptly. On the first one, I wasn't aware that you had to call first to get a service contractor because I haven't received my welcome packet. When I called after I got the dryer fixed, ..Read Full Review

Everybody at Total Home Protection has been very friendly and helpful. They handled things quickly and promptly and I've been satisfied so far. There's been two issues since we moved into the condo and both were handled promptly. On the first one, I wasn't aware that you had to call first to get a service contractor because I haven't received my welcome packet. When I called after I got the dryer fixed, I found out we were supposed to call first but they still handled it and reimbursed me for the out-of-pocket expense part of it. I was very pleased with that. The second issue was the smoke alarms and that was handled right away. In fact, they contacted the service person and the service provider called me right away and set up an appointment then we're done. Total Home Protection has been great so far. ..View less

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David Watson, Chicago, IL

On Sep 08, 2020

After having a major home warranty on my previous home I was a little apprehensive about a new company. I chose Total Home Protection because of price and wondered if I would get the same service. I didn't get the same service, I got better service. They are professional, prompt and their service companies are wonderful. I would highly recommend them to friends and family.

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Will Davison, Atlanta, GA

On Sep 08, 2020

When our refrigerator was making a lot of noise, we finally consented to call Total Home Protection and put in a ticket to have it looked at. While we had some communication issues with the technician assigned to our request, Total Home Protection was perfect in customer service and in contacting the technician for us when we could not get a hold of him. The problem was fixed in two visits and it no long ..Read Full Review

When our refrigerator was making a lot of noise, we finally consented to call Total Home Protection and put in a ticket to have it looked at. While we had some communication issues with the technician assigned to our request, Total Home Protection was perfect in customer service and in contacting the technician for us when we could not get a hold of him. The problem was fixed in two visits and it no longer keeps me awake at night. No matter what anyone else says, THP is the BEST!! ..View less

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Melisa Jan Collins, Joplin, MO

On Sep 07, 2020

Called to file a claim. Waited online and finally hit correct buttons to have them call back. Built in microwave is broken. 1) they have no serviceman to check out my complaint. 2) offer was 70.00 to replace a 516.00 microwave. I explained the cost. The woman stated that per their policy, they did not have to replace the item with the same size, brand or color that u currently have. I am to pay all bi ..Read Full Review

Called to file a claim. Waited online and finally hit correct buttons to have them call back. Built in microwave is broken. 1) they have no serviceman to check out my complaint. 2) offer was 70.00 to replace a 516.00 microwave. I explained the cost. The woman stated that per their policy, they did not have to replace the item with the same size, brand or color that u currently have. I am to pay all bills up front and then after submitting the claim, they will pay their agreed upon amount within 30 days. ..View less

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Dominic Wycowski, Dallas, TX

On Sep 07, 2020

I knew about THP from my father in law, I signed with them 3 months ago,and last week I made my first claim when my washing machine stop working.A technician came the next day and resolved the problem.Customer service was great.Thank you!

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Yvette Johnson, Chicago, IL

On Sep 07, 2020

I was having big problems first with the oven. You came several times for it and finally, a buyout was made and problem solved. Then the dryer, a couple of times on that, but hooray problem solved. I have recommended your company to several of our friends. So far am satisfied.

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Kevin Madsen, Chicago, IL

On Sep 07, 2020

My first ever use of my home warranty was an excellent experience. I had no heat in extreme cold and called Total Home Protection's Customer Service to establish my claim and contact a heating service provider to help me. I received a call from my service provider within two hours of my call to customer service. They came out promptly, determined the problem, provided a temporary fix until new parts coul ..Read Full Review

My first ever use of my home warranty was an excellent experience. I had no heat in extreme cold and called Total Home Protection's Customer Service to establish my claim and contact a heating service provider to help me. I received a call from my service provider within two hours of my call to customer service. They came out promptly, determined the problem, provided a temporary fix until new parts could be ordered and received, and scheduled a time to make the permanent repairs. This is what customer service should be all about. I commend the company and their contractors. Thank you. ..View less

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1 people found this review helpful
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Kyle Mitchell, Atlanta, GA

On Sep 03, 2020

The service technician was prompt and arrived when we were told he would. Before arrived, we were provided with his name and the company he represented. His assessment of our problem was quick, and the repair was done quickly and efficiently. He was cheerful during the entire process and even provided us with hints to keep our appliance running smoothly. Best of all, he cleaned up after the repair, leav ..Read Full Review

The service technician was prompt and arrived when we were told he would. Before arrived, we were provided with his name and the company he represented. His assessment of our problem was quick, and the repair was done quickly and efficiently. He was cheerful during the entire process and even provided us with hints to keep our appliance running smoothly. Best of all, he cleaned up after the repair, leaving behind nothing but a satisfied customer! Thumbs up! No pictures, as I'm sure a garbage disposal wouldn't make the most appealing of pictures. ..View less

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Michael Todoski, Atlanta, GA

On Sep 03, 2020

I have had Total Home Protection for the past three years and I will never be without it. Ever since I moved into my house I've had a home warranty since I moved into the house and the peace of mind you have from knowing you're covered from most major problems is invaluable. For only $25 a month I don't have to worry about my heater breaking, my garbage disposal backing up, my garage door failing to open ..Read Full Review

I have had Total Home Protection for the past three years and I will never be without it. Ever since I moved into my house I've had a home warranty since I moved into the house and the peace of mind you have from knowing you're covered from most major problems is invaluable. For only $25 a month I don't have to worry about my heater breaking, my garbage disposal backing up, my garage door failing to open. All those things have happened to me and all I had to pay was $45 when the technician came, regardless of the cost of service. THP is also exceptional at speedy service. I put in a claim at 4:00 in the morning and it was filled by a technician less than 15 minutes later. I was able to contact the technician directly even though THP had already done it for me. The issue was fixed that day. Thanks THP for the great service and the ever appreciated peace of mind! ..View less

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Laura Harden, Chicago, IL

On Sep 03, 2020

A few electrical problems at home...ceiling fans not working, power outlets not working, and circuit tripping. From the time I called customer service to raise my claim to the time the work was approved the service was excellent. I was impressed with the speed at which things progressed and the manner in which follow ups were done by the customer service team.

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Kevin Richard, Chicago, IL

On Sep 03, 2020

When I had a clog in my kitchen disposal, I logged a service request online with Total Home Protection. A representative from Total Home Protection called me within the hour and was able to schedule a plumber within 24 hrs. The plumber arrived on time (and called ahead to say they were on the way). He was able to fix the problem in less than an hour. He was courteous, professional, and efficient. I paid ..Read Full Review

When I had a clog in my kitchen disposal, I logged a service request online with Total Home Protection. A representative from Total Home Protection called me within the hour and was able to schedule a plumber within 24 hrs. The plumber arrived on time (and called ahead to say they were on the way). He was able to fix the problem in less than an hour. He was courteous, professional, and efficient. I paid the standard Total Home Protection service fee and the problem was solved. I was so impressed with the plumbing company's service that I kept the receipt in case I needed to call on a plumber for any handyman projects in the future. ..View less

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Tom Waiters, Chicago, IL

On Sep 02, 2020

My 10 year old microwave finally decided to break down. I called Total Home Protection and within 3 hours had an appointment scheduled with a repair company for the following day. Once the diagnosis was complete it took 2 weeks for the replacement part to arrive. Once it did, the repair company called and scheduled an appointment to complete the repair. My microwave is back in business and working like n ..Read Full Review

My 10 year old microwave finally decided to break down. I called Total Home Protection and within 3 hours had an appointment scheduled with a repair company for the following day. Once the diagnosis was complete it took 2 weeks for the replacement part to arrive. Once it did, the repair company called and scheduled an appointment to complete the repair. My microwave is back in business and working like new. ..View less

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