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Home  /   Companies /   Total Home Protection
icon Last updated: April 16, 2021

Total Home Protection Review 2021: Coverage, Pricing and More

Total Home Protection (THP) offers comprehensive home warranty coverage at highly competitive prices. The Gold Plan offered by THP covers essential systems and appliances, whereas the Platinum Plan provides more extensive coverage. Along with their plans, Total Home Protection reviews indicate that 24/7 customer service is prompt and friendly.

Home warranty plans cut down repair and replacement costs associated with mechanical breakdowns stemming from normal wear and tear. Home warranty providers like Total Home Protection help preserve the household budget from unexpected shocks and sudden breakdowns.

Total Home Protection pre-screens all the service technicians to ensure that they are well-trained to provide the best-in-class service. Total Home Protection is one of the few companies covering repair or replacements of items without considering the age, make, or model of the covered equipment.

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751 Reviews

Premium

$369 - $499

Deductible

$45 or $60

Coverage Limits

N/A

Active States

46

Complaint Resolution Program

Yes

$1,500

Estimated Appliance Coverage

$1,500

Estimated System Coverage

46

No. Of Active States

Yes

Complaint Resolution Program

WHY TOTAL HOME PROTECTION?

  • Offers coverage in all states except California, Washington, New York, and Nevada
  • Very low trade service fee
  • 2 months free coverage on the Gold and Platinum warranty plans
  • $200 off for a limited time
  • Service request can be placed online
  • Participates in the Complaint Resolution Program
  • Top class technicians
  • The policy comes into effect within 30 days
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Total Home Protection Plans

Total Home Protection offers customers two plans- Gold and Platinum. Customers also have the option to include extra systems and appliances under optional coverage.

  • Gold Plan: This plan covers 15 significant systems & appliances like the electrical system, water heater, whirlpool bathtub, cooktop, built-in microwave, garbage disposal, and so on
  • Platinum Plan: This plan offers comprehensive coverage of 20 systems & appliances, which includes refrigerators, washing machines, plumbing systems, and water heaters

You can also cover items such as a sump pump, well pump, septic system, second refrigerator, water softener, and lots more as optional add-ons. Real estate plans include rekeying service and roof leak cover.


Total Home Protection Cost And Coverage

The cost of Total Home Protection plans is anywhere between $500- $599 annually. When you choose additional coverage, the prices can go up by a few hundred dollars. The deductible for plans offered by the company can approximately cost you $75. A home inspection is not required before the Total Home Protection plan comes into action.

Gold Plan
  • Plumbing (including stoppages)
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Ceiling Fans
  • Oven / Range / Stove / Cooktop
  • Dishwasher
  • Trash Compactor
  • Built-in Microwave Oven
  • Garage Door Opener
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Whirlpool Bathtub
  • Ductwork
  • Sump Pump
Platinum Plan
  • Plumbing (including stoppages)
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Ceiling Fans
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Trash Compactor
  • Built-in Microwave Oven
  • Garage Door Opener
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Air Conditioning System
  • Heating System
  • Whirlpool Bathtub
  • Ductwork
  • Sump Pump
Add-ons
  • Central Vacuum
  • Freestanding Ice Maker
  • Pool and Spa
  • Well Pump
  • Roof Leak
  • Second Refrigerator
  • Stand Alone Freezer
  • Septic Tank Pumping
  • Sump Pump
  • Water Softener
  • Additional Spa
  • Refrigerator Ice Maker
  • Additional Air Conditioning System
  • Additional Heating System
  • Additional Water Heater
  • Additional Garage Door Opener

Total Home Protection Claims And Customer Service

Filing for Total Home Protection claims is very simple and convenient for customers. You can file your claim online 24/7 or dial the company's toll-free number. Follow these simple steps to file your claims easily:

  • File your claim online or via telephone to start the process
  • Once your claim is filed, Total Home Protection will assign one of their technicians to solve your problem within two working days
  • The technician will call you to schedule an appointment at your convenience
  • Once the technician arrives at your house, you are required to pay the trade service call fee, which is specified in your contract

Total Home Protection tries to send top class technicians to repair any malfunctions in your devices. Total Home Protection customer reviews state that the contractors provide excellent services and are very well-equipped to fix different problems customers face. Opting for a THP plan keeps your mind at peace as you know the best-in-class services protect you.

  States Covered
  Corporate Office
  States Not Covered

What You Should know about THP contracts?

THP policies start 30 days after the application is accepted and continues for 365 days. Waiving the 30-day waiting period is possible if customers provide valid proof of coverage. The canceling of the 30-day waiting period is done at the discretion of the company.

Coverage provided for systems and appliances is applicable to only one unit unless customers opt to pay an additional fee. If any appliance fails within 30 days of repair or replacement period, the company sends a technician at no extra charge.

If the technician's services are not completed, the company will fix your devices without charging any extra trade service call fee for 90 days on parts and 30 days on labor. If THP sends an independent contractor to repair or replace your devices, a reimbursement will be provided, though proof must be submitted.

Reimbursement for repairs and replacements are subject to the coverage limits, as mentioned in the service contract. Please read the terms for replacement carefully, as the home warranty company may not pay the full replacement amount under certain circumstances.
Roof coverage only provides services for limited roof leaks and not for roof replacement.

TOTAL HOME PROTECTION: WORTH THE MONEY?

As a very popular home warranty industry giant, Total Home Protection strives to provide competitive services with great discounts and extra freebies. As systems and appliances manufactured in recent years are prone to mechanical wear and tear, getting a Total Protection home warranty can help save money and also provide access to vetted, skilled service contractors.

If you are still unsure, have a look at our Best Home Warranty Companies for more comparisons!

TOTAL HOME PROTECTION FAQs

How are the company’s contractors rated and monitored?

Total Home Protection pre-screens each contractor before they join the company. All technicians that join the company are licensed and insured by specific agencies. THP technicians are also graded through several customer satisfaction records throughout their course of employment with the company.

Does THP limit the number of claims a customer can make?

No, the company does not limit the number of claims a customer can make. But customers must make sure to file a claim only if a device is damaged. Filing a claim when there is no problem with the device, is a waste of time and money for the customer and company.

Do customers need to pay a fee if they want to transfer their policy to someone else?

Customers are not required to pay any transfer at any point in time. To help you with transferring your policy you must contact customer care to guide you through the process. Make sure you explain the intricate details of your home warranty plan to the new owner.

Can I view a sample contract before finalizing a plan?

Yes, you must have a look at the sample contract before finalizing any plan. You can request customer care to send you a copy of the sample contract, or you can also check it out online. Make sure to read the sample contract and final contract thoroughly, before going ahead with anything.

What if my covered items are not repairable?

Suppose the technicians sent over by THP deem your covered items to be non-repairable under the specific terms of your warranty contract. In that case, they will provide replacement with an item of similar make and function. If they cannot directly arrange a replacement, they may reimburse you for the same. In some cases, they may provide only a pro-rated amount for replacement after taking into account depreciation and other costs.

Do I need a Total Home Protection home warranty if I have homeowners insurance?

A home warranty and homeowner's insurance are not interchangeable. A home warranty covers things that a home insurance policy won't, such as repairs and replacements of aging systems and appliances due to normal wear and tear. Home Insurance doesn't cover mechanical breakdowns.

Total Home Protection REVIEWS

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Lawrence Campas, Chicago, IL

On Apr 02, 2021

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My request for service were handled quickly and professionally. The service repairman was very professional and explained the findings, work and follow-up service needed. We were contacted within one day. The options for handling the matter were presented and found to be very reasonable..

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Thad Bitter, Atlanta, GA

On Apr 02, 2021

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I set up the service call on Saturday night and by Monday afternoon the technicians were at the house. It took about 2 hours to find and fix the issue with our water heater. We saved so much money going through THP than we would have if we paid out-of-pocket. Really pleased with the service!

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Adan Lindsley, Charlotte, NC

On Mar 31, 2021

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Our washer wasn’t draining so we decided to call it in. Turns out the washer was not the problem. It was the plumbing. Total Home Protection responded quickly and made certain that someone could come as soon as possible. Very nice and quick customer service. They were so easy to get in touch with which was what I was worried about. I would definitely recommend to friends!

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Stewart Tatham, Atlanta, GA

On Mar 31, 2021

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Great customer service. Good turnaround time for repair. Representative was informative. Good communication. I received an email on the same day I placed my service order letting me know when the contractor would come out. Good service. Overall nice job.

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Florentino Blakeman, Chicago, IL

On Mar 31, 2021

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Washing machine was making a horrible noise. Repair person was on time, pleasant and professional. Service was completed and we are very happy with service. This is our second time using Total Home Protection and are happy with how fast and easy it has been.

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Lonny Beville, Chicago, IL

On Mar 29, 2021

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Fast and efficient service. Friendly tech. Went right to work and solved the problem within 20 minutes. Gave us some good information on hot water tank problems. Definitely worth the price of the warranty. First time we used the service and we were well pleased.

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1 people found this review helpful
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Yvonne Piper, Bend, OR

On Mar 24, 2021

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We had an emergency - pipe leak in laundry room. Technician was scheduled to come 2 days later, but when I mentioned the seriousness of our situation - we had no water in the house, he said he will adjust and come the same day. That really meant a lot. He was very pleasant both on the phone and in person. Thank you so much for your help!

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Karen Fisher, Chicago, IL

On Mar 24, 2021

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******* was very professional and quick in solving our heating issue. Came and did a complete check of our systems and gave us recommendations on caring for our furnace. He was a great choice to send for our repair. Was told he had to order a replacement part and returned the day it arrived and finished the job.Very good customer service!

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Fiona Sutherland, Dallas, TX

On Mar 24, 2021

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The plumber was extremely knowledgeable in clearing our water stoppage problem. He arrived on time, was friendly and quickly fixed the clog. He took all Covid precautions and wore shoe protectors.Great customer service.Thanks Total Home Protection!

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Kylie Hudson, Philadelphia, PA

On Mar 23, 2021

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Had a problem with our garage door not closing properly. I tried to fix it myself with no success. I filed a claim repair with Total Home Protection and had an immediate response. The garage repair company was out the very next morning and fixed the problem. Really could not have gone any smoother. Great customer service.Thank you Total Home Protection!

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Jessica Newman, Brighton, MA

On Mar 23, 2021

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Our dishwasher was just not cleaning our dishes and about a year before had the computer mechanism replaced. We tried all kinds of detergent but it just wouldn’t clean or dry the dishes. A serviceman discovered that some pieces of a broken glass and our top rack was very rusty and it was the broken glass that was blocking an area that helped clean. He fixed it and we got a new top rack and it is w ..Read Full Review

Our dishwasher was just not cleaning our dishes and about a year before had the computer mechanism replaced. We tried all kinds of detergent but it just wouldn’t clean or dry the dishes. A serviceman discovered that some pieces of a broken glass and our top rack was very rusty and it was the broken glass that was blocking an area that helped clean. He fixed it and we got a new top rack and it is working like new. :) ..View less

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Victoria Hunter, Manassas, VA

On Mar 22, 2021

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So, I’ve used Total Home Protection service twice so far and have been very happy with the outcomes on both occasions. The first time I had my garbage disposal replaced by one of their repairmen. This time I had problems with the toilet and was able to get my own plumber after which I will be reimbursed for the difference over my deductible. Everything went very smoothly.

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Pippa Davidson, Phoenix, AZ

On Mar 22, 2021

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Quick response to claim. Technician was friendly and did what he was supposed to do to resolve the matter...stoppage fixed and tub is draining. As of right now purchasing Total Home Protection was a great choice that I made during the pandemic and I will be sure to share this with others. Great customer service!

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Audrey Hughes, Secaucus, NJ

On Mar 22, 2021

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My air conditioning stopped working, and the lady that process my claim was very courteous and polite, and within 15 minutes I knew who was coming to address the problem and when. The contractors who came to fix the problem were very respectful and wore their face mask which I appreciate it, and within the hour they fix the problem. I strongly recommend Total Home Protection just for the peace of mind th ..Read Full Review

My air conditioning stopped working, and the lady that process my claim was very courteous and polite, and within 15 minutes I knew who was coming to address the problem and when. The contractors who came to fix the problem were very respectful and wore their face mask which I appreciate it, and within the hour they fix the problem. I strongly recommend Total Home Protection just for the peace of mind that they give you. ..View less

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3 people found this review helpful
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Jane May, Roxbury Crossing, MA

On Mar 22, 2021

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Hvac was repaired and they knew exactly what was wrong. They came back twice first to diagnose and second to repair the unit and install a new Thermostat. They were very knowledgeable and courteous. I would definitely use this company again if I had to.

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Carol Vance, Commerce City, CO

On Mar 22, 2021

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I was totally surprised and pleased with the expediency I received when filing a claim with Total Home Protection! I called mid-morning and a technician was at our home the very next morning and we had a positive conclusion with our problem virtually within 24 hours of our initial call. The technician was very prompt, kind and knowledgeable and got us a solution to our problem with our oven! Very happy c ..Read Full Review

I was totally surprised and pleased with the expediency I received when filing a claim with Total Home Protection! I called mid-morning and a technician was at our home the very next morning and we had a positive conclusion with our problem virtually within 24 hours of our initial call. The technician was very prompt, kind and knowledgeable and got us a solution to our problem with our oven! Very happy customer! Finally, something works as promised! Thank you. ..View less

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Theresa Simpson, Dallas, TX

On Mar 22, 2021

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The technician that was sent to my house from Total Home Protection to fix my plumbing issue was very professional and efficient. He explained everything very well, & fixed the problem. He came during the time frame he promised also, so I was very pleased with the service. Thanks, Total Home Protection!

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Diana Mills, Atlanta, GA

On Mar 22, 2021

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I contacted THP about my Heat Pump not heating during low temps. They responded within 2 hours to let me know that they had contacted a repair tech to come and check on my heating unit. The tech guy came the next day and looked over my heating system and came up with a solution to the problem. I thank THP for their quick response to my problem.

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Christina Marzouka, Miami, FL

On Mar 19, 2021

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SAVE YOUR MONEY! It’s better to buy a new appliance. This is the first time I used them and I do not recommend them. Please save yourself from the dishonest, unreliability. I wish I had read those reviews prior. Big mistake on my end... they don’t even deserve the one star

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Fareed A Durrani, Orlando, FL

On Mar 18, 2021

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They are 100% scam without any doubt, we all need to recover ours yearly money by contacting our banks and credit cards companies to declare them as fraud and their licences to operate business should be cancelled asap.We all should surely contact to to their licences issuing authorites to cancel their licence to operate business.

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Total Home Protection RATINGS

RATINGS
751 Reviews in Total

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