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Home  /   Companies /   Total Home Protection
icon Last updated: January 12, 2021

Total Home Protection Review 2021: Coverage, Pricing and More

Total Home Protection (THP) offers comprehensive home warranty coverage at highly competitive prices. The Gold Plan offered by THP covers essential systems and appliances, whereas the Platinum Plan provides more extensive coverage. Along with their plans, Total Home Protection reviews indicate that 24/7 customer service is prompt and friendly.

Home warranty plans cut down repair and replacement costs associated with mechanical breakdowns stemming from normal wear and tear. Home warranty providers like Total Home Protection help preserve the household budget from unexpected shocks and sudden breakdowns.

Total Home Protection pre-screens all the service technicians to ensure that they are well-trained to provide the best-in-class service. Total Home Protection is one of the few companies covering repair or replacements of items without considering the age, make, or model of the covered equipment.

Total Home Protection
Rating starRating starRating starRating starRating star 4.5 / 5
Based on 723 Reviews & Ratings | Write A Review
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$1,500

Estimated Appliance Coverage

$1,500

Estimated System Coverage

46

No. Of Active States

Yes

Complaint Resolution Program

WHY TOTAL HOME PROTECTION?

  • Offers coverage in all states except California, Washington, New York, and Nevada
  • Very low trade service fee
  • 2 months free coverage on the Gold and Platinum warranty plans
  • $150 off for a limited time
  • Service request can be placed online
  • Participates in the Complaint Resolution Program
  • Top class technicians
  • The policy comes into effect within 30 days

Total Home Protection Plans

Total Home Protection offers customers two plans- Gold and Platinum. Customers also have the option to include extra systems and appliances under optional coverage.

You can also cover items such as a sump pump, well pump, septic system, second refrigerator, water softener, and lots more as optional add-ons. Real estate plans include rekeying service and roof leak cover.


Total Home Protection Cost And Coverage

The cost of Total Home Protection plans is anywhere between $500- $599 annually. When you choose additional coverage, the prices can go up by a few hundred dollars. The deductible for plans offered by the company can approximately cost you $75. A home inspection is not required before the Total Home Protection plan comes into action.

Gold Plan
  • Plumbing (including stoppages)
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Ceiling Fans
  • Oven / Range / Stove / Cooktop
  • Dishwasher
  • Trash Compactor
  • Built-in Microwave Oven
  • Garage Door Opener
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Whirlpool Bathtub
  • Ductwork
  • Sump Pump
Platinum Plan
  • Plumbing (including stoppages)
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Ceiling Fans
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Trash Compactor
  • Built-in Microwave Oven
  • Garage Door Opener
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Air Conditioning System
  • Heating System
  • Whirlpool Bathtub
  • Ductwork
  • Sump Pump
Add-ons
  • Central Vacuum
  • Freestanding Ice Maker
  • Pool and Spa
  • Well Pump
  • Roof Leak
  • Second Refrigerator
  • Stand Alone Freezer
  • Septic Tank Pumping
  • Sump Pump
  • Water Softener
  • Additional Spa
  • Refrigerator Ice Maker
  • Additional Air Conditioning System
  • Additional Heating System
  • Additional Water Heater
  • Additional Garage Door Opener

Total Home Protection Claims And Customer Service

Filing for Total Home Protection claims is very simple and convenient for customers. You can file your claim online 24/7 or dial the company's toll-free number. Follow these simple steps to file your claims easily:

  • File your claim online or via telephone to start the process
  • Once your claim is filed, Total Home Protection will assign one of their technicians to solve your problem within two working days
  • The technician will call you to schedule an appointment at your convenience
  • Once the technician arrives at your house, you are required to pay the trade service call fee, which is specified in your contract

Total Home Protection tries to send top class technicians to repair any malfunctions in your devices. Total Home Protection customer reviews state that the contractors provide excellent services and are very well-equipped to fix different problems customers face. Opting for a THP plan keeps your mind at peace as you know the best-in-class services protect you.

  States Covered
  Corporate Office
  States Not Covered

What You Should know about THP contracts?

THP policies start 30 days after the application is accepted and continues for 365 days. Waiving the 30-day waiting period is possible if customers provide valid proof of coverage. The canceling of the 30-day waiting period is done at the discretion of the company.

Coverage provided for systems and appliances is applicable to only one unit unless customers opt to pay an additional fee. If any appliance fails within 30 days of repair or replacement period, the company sends a technician at no extra charge.

If the technician's services are not completed, the company will fix your devices without charging any extra trade service call fee for 90 days on parts and 30 days on labor. If THP sends an independent contractor to repair or replace your devices, a reimbursement will be provided, though proof must be submitted.

Reimbursement for repairs and replacements are subject to the coverage limits, as mentioned in the service contract. Please read the terms for replacement carefully, as the home warranty company may not pay the full replacement amount under certain circumstances.
Roof coverage only provides services for limited roof leaks and not for roof replacement.

TOTAL HOME PROTECTION: WORTH THE MONEY?

As a very popular home warranty industry giant, Total Home Protection strives to provide competitive services with great discounts and extra freebies. As systems and appliances manufactured in recent years are prone to mechanical wear and tear, getting a Total Protection home warranty can help save money and also provide access to vetted, skilled service contractors.

If you are still unsure, have a look at our Best Home Warranty Companies for more comparisons!

TOTAL HOME PROTECTION FAQs

How are the company’s contractors rated and monitored?

Total Home Protection pre-screens each contractor before they join the company. All technicians that join the company are licensed and insured by specific agencies. THP technicians are also graded through several customer satisfaction records throughout their course of employment with the company.

Does THP limit the number of claims a customer can make?

No, the company does not limit the number of claims a customer can make. But customers must make sure to file a claim only if a device is damaged. Filing a claim when there is no problem with the device, is a waste of time and money for the customer and company.

Do customers need to pay a fee if they want to transfer their policy to someone else?

Customers are not required to pay any transfer at any point in time. To help you with transferring your policy you must contact customer care to guide you through the process. Make sure you explain the intricate details of your home warranty plan to the new owner.

Can I view a sample contract before finalizing a plan?

Yes, you must have a look at the sample contract before finalizing any plan. You can request customer care to send you a copy of the sample contract, or you can also check it out online. Make sure to read the sample contract and final contract thoroughly, before going ahead with anything.

What if my covered items are not repairable?

Suppose the technicians sent over by THP deem your covered items to be non-repairable under the specific terms of your warranty contract. In that case, they will provide replacement with an item of similar make and function. If they cannot directly arrange a replacement, they may reimburse you for the same. In some cases, they may provide only a pro-rated amount for replacement after taking into account depreciation and other costs.

Do I need a Total Home Protection home warranty if I have homeowners insurance?

A home warranty and homeowner's insurance are not interchangeable. A home warranty covers things that a home insurance policy won't, such as repairs and replacements of aging systems and appliances due to normal wear and tear. Home Insurance doesn't cover mechanical breakdowns.

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Total Home Protection REVIEWS

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todd , Cape Coral, FL

On Jan 22, 2021

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The worst home warranty company you can hire. Terrible customer service and have not been paid out on any claims. Please do yourself a favor and hire another warranty company.

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BOB VANNINI

On Jan 18, 2021

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Tried other companies in the past and terribly disappointed with poor customer service during "CONTRACT"! THP has the best in class industry rates, personal account management, looking for long-term relationship

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Wayne Smalbach, Keyport, NJ

On Dec 30, 2020

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**** provided outstanding representation of the company, provided thorough guidance towards rates and plan that best works for my individual needs and displayed how their company provides benefits vastly exceeding my personal expectations. Although I have not utilized their services strong confidence in their organization meeting my needs and very highly recommend their company for your warranty needs.

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Jollyn Hilliard, Cibolo, TX

On Dec 14, 2020

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This company is a SCAM!! They don't cover items to be replaced. Last week someone from the mediation office called me but hasn't called me back any further. This company is a scam and is refusing to repair my equipment and hasn't even had the professionalism to contact me to let me know after 3 days. Horrible company! Claim 669079

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Mark Fowler, Poway, CA

On Dec 10, 2020

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This company is very difficult to do business with. In our most recent experience, we have been without a water heater for four weeks. The customer support group has told us that the water heater has been shipped three different times - each separated by a week. In each case the water heater did not arrive as promised. When we call back to speak with customer service about the lack of deliver, they r ..Read Full Review

This company is very difficult to do business with. In our most recent experience, we have been without a water heater for four weeks. The customer support group has told us that the water heater has been shipped three different times - each separated by a week. In each case the water heater did not arrive as promised. When we call back to speak with customer service about the lack of deliver, they respond that the heater has been shipped. We ask for a tracking number, but they insist that they can not give us a tracking number. When we ask to speak to a supervisor, they are evasive. Twice, we have found that they just handed the phone to another customer support rep, avoiding our ability to speak to a manager. Basically, they will not let us speak to a supervisor or give us the information needed to track the shipment. Our plumbing service has also tried to get the tracking information and has been given the same treatment. These people take our money (we purchased the combo premium plan) but will NOT meet their commitment for service. I BELIEVE THEY ARE TRYING TO GET US TO CANCEL SO THAT THEY DO NOT HAVE TO PAY. DO NOT USE THIS SERVICE. ..View less

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Jollyn Hilliard, Cibolo, TX

On Dec 10, 2020

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Clothes dryer was not drying, it's taken 3 days to get an assigned "Provider" which came on the 4th day. They came and diagnosed the problem but didn't even have a contractor contract with THP so they needed to submit an application before even getting my repairs fixed. So they will have to come back in a day or two!!

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Sonny McNatt, Collinsville, OK

On Dec 03, 2020

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I purchased this warranty from total home protection for $399 . I had to use it because my clothes washer is going bad, vibration terribly. They sent out a great tech, found it to much to repair so this fraud company offered me $250 for my troubles. This company is a total scam. They take your hard earned money and when you need them they just screw you over. Anyone ever needing a home warranty company s ..Read Full Review

I purchased this warranty from total home protection for $399 . I had to use it because my clothes washer is going bad, vibration terribly. They sent out a great tech, found it to much to repair so this fraud company offered me $250 for my troubles. This company is a total scam. They take your hard earned money and when you need them they just screw you over. Anyone ever needing a home warranty company should stay away from this ripoff company. ..View less

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Carolyn Parnell, Cibolo, TX

On Nov 17, 2020

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I like to give companies the benefit of doubt, I thought they replaces your appliances if it couldn’t be repaired, not true at all, they give you a tip on a $500 appliance, you pay the $60 service fee and if they can’t fix it you Have to replace on your own so what is the point of havIng warranty. You give me a $100 and I still have to add the remaining!! Run people American home sheild rep ..Read Full Review

I like to give companies the benefit of doubt, I thought they replaces your appliances if it couldn’t be repaired, not true at all, they give you a tip on a $500 appliance, you pay the $60 service fee and if they can’t fix it you Have to replace on your own so what is the point of havIng warranty. You give me a $100 and I still have to add the remaining!! Run people American home sheild replaces like they say. ..View less

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Liljana Parastatidis, North Myrtle Beach, SC

On Nov 11, 2020

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My name is Liljana Parastatidis and I am furious with Total Home Protection and I will make sure that everyone knows about it’s treble policies regarding not wanting to service our accounts. I have been on a hanger for over two weeks to get answers from them for my air conditioning system, they sent a company to do the evaluation which I was informed by the technician that they do not work with the ..Read Full Review

My name is Liljana Parastatidis and I am furious with Total Home Protection and I will make sure that everyone knows about it’s treble policies regarding not wanting to service our accounts. I have been on a hanger for over two weeks to get answers from them for my air conditioning system, they sent a company to do the evaluation which I was informed by the technician that they do not work with them but they will give me the answers what is wrong with it, so I had to send Total Home Pr. the papers from them , but they never saw them after telling me to send them . After almost a week they needed to send again with numbers times calling, I was told they are overlooking and they will let me know, but again no one called or sent an email as THAY promised. I called again several times until I got a young man that I asked for a supervisor, I held on the phone for him to get them, he was told to give me a name of a supervisor and told me that she will call me soon, never mind that I am a sick and disabled woman on meds , in 85 degree whether, can’t sleep, eat or anything, I was inconveniencing them!!!!! Needless to say I was told by the young man very apologetic that I was denied replacement of my air conditioning do to rust but I leave next to the Ocean in North Myrtle Beach, SC , which they expected my coverage of my policy. This was the ultimate disappointment !!!! NO MERCY WHAT SO EVER And now I will have to find my own way after giving them two property’s. ..View less

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Barbara j Swopes, Richton Park, IL

On Nov 03, 2020

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Total Home Protection really. Read your contract. My double oven need repair and because the pair is Discontinued they will not replace .they only pay for pair and repair $225.00 only. Check the contract in the bottom of the contract. If part is discontinued we only pay for the part and repair only per total home protection. Total home not if you part is Discontinued. READ YOU CONTRACT .

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carrie johnson, Apopka, FL

On Oct 29, 2020

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this company will not pay for any used item. they give you the run around talk to you very badly bad customer services. the will find all reason to not pay your claim.. claim department you will have a hard time getting a call through. they hang up on you get tranfer if they approved be aware only pay very little and take 8 weeks

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Jennifer McAlister Kader, Cleveland, OH

On Oct 26, 2020

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Great customer service and prices are great! Luckily I have not had to use them. Knock on wood. But when something happens I feel secure in knowing they will be there for me:)

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Takeitha Daniels, Hinesville, GA

On Oct 12, 2020

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Home Warranty Protection crapped up. I have done my research and the best thing is to have a home fund started for your family..We have been without air for over a month!! We paid for the year in hopes of anything going wrong, we had a backup! No such thing, we still have to fork out for a unit repair..Never Again!! I will let everyone know, home warranties are a hoax to collect money and they are alread ..Read Full Review

Home Warranty Protection crapped up. I have done my research and the best thing is to have a home fund started for your family..We have been without air for over a month!! We paid for the year in hopes of anything going wrong, we had a backup! No such thing, we still have to fork out for a unit repair..Never Again!! I will let everyone know, home warranties are a hoax to collect money and they are already rich!! NEW OWNERS!! DO NOT INVEST IN A HOME WARRANTY!! PUT ASIDE FUNDS FOR REPAIRS!!! ..View less

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Barry Matheney, Saint Petersburg, FL

On Oct 05, 2020

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Highly advise taking your home warranty business elsewhere. Coverage is limited in that it is only applicable for when there is a “mechanical failure” when an item is in otherwise good working order, and has a multitude of conditions ensuring they won’t have the help you pay when something goes wrong. Customer service was abysmal. My claims manager, Tommy Garcia, was impersonal in his ..Read Full Review

Highly advise taking your home warranty business elsewhere. Coverage is limited in that it is only applicable for when there is a “mechanical failure” when an item is in otherwise good working order, and has a multitude of conditions ensuring they won’t have the help you pay when something goes wrong. Customer service was abysmal. My claims manager, Tommy Garcia, was impersonal in his dealings with me, audibly frustrated when I inquired into the finer details of the language in my policy, and not timely in responding to phone calls back after I left two voicemails. Overall rating is a 2 because the claim was assigned quickly when our issue first arose; but the service to help us resolve our issue left me feeling hung to dry. Take your warranty business elsewhere. ..View less

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Barry Matheney, Saint Petersburg, FL

On Oct 05, 2020

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Highly advise taking your home warranty business elsewhere. Coverage is limited in that it is only applicable for when there is a “mechanical failure” when an item is in otherwise good working order, and has a multitude of conditions ensuring they won’t have the help you pay when something goes wrong. Customer service was abysmal. My claims manager, Tommy Garcia, was impersonal in his ..Read Full Review

Highly advise taking your home warranty business elsewhere. Coverage is limited in that it is only applicable for when there is a “mechanical failure” when an item is in otherwise good working order, and has a multitude of conditions ensuring they won’t have the help you pay when something goes wrong. Customer service was abysmal. My claims manager, Tommy Garcia, was impersonal in his dealings with me, audibly frustrated when I inquired into the finer details of the language in my policy, and not timely in responding to phone calls back after I left two voicemails. Overall rating is a 2 because the claim was assigned quickly when our issue first arose; but the service to help us resolve our issue left me feeling hung to dry. Take your warranty business elsewhere. ..View less

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Blanca Ferrucci, Woodbridge, VA

On Sep 16, 2020

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I just got of the phone with a representative named David (is all I got) and to say I am disappointed is an understatement. I called to ask to get a new technician assigned to my claim since the technician I have at the moment have made two appointments with me and not show up, he asked me to “remind” him the day of that he needs to come to my house, I have never been asked by a technician t ..Read Full Review

I just got of the phone with a representative named David (is all I got) and to say I am disappointed is an understatement. I called to ask to get a new technician assigned to my claim since the technician I have at the moment have made two appointments with me and not show up, he asked me to “remind” him the day of that he needs to come to my house, I have never been asked by a technician to remind them they have an appointment, but pasa that David told me that it did not cost me anything to send a reminder that I was been unreasonable, I explained to him that was not only not my job but I don’t have time to do that, he refused to assign a new person, I asked for a supervisor and He flat out say “I won’t transfer you to a supervisor, is not reason”. I explain to him that it was enough reason the fact that I asked, he refused, I ended the call and call again and David answer one more time and again refuse to transfer me to a supervisor, I will cal tomorrow to cancel ..View less

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Blanca Ferrucci, Woodbridge, VA

On Sep 16, 2020

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I just got of the phone with a representative named David (is all I got) and to say I am disappointed is an understatement. I called to ask to get a new technician assigned to my claim since the technician I have at the moment have made two appointments with me and not show up, he asked me to “remind” him the day of that he needs to come to my house, I have never been asked by a technician t ..Read Full Review

I just got of the phone with a representative named David (is all I got) and to say I am disappointed is an understatement. I called to ask to get a new technician assigned to my claim since the technician I have at the moment have made two appointments with me and not show up, he asked me to “remind” him the day of that he needs to come to my house, I have never been asked by a technician to remind them they have an appointment, but pasa that David told me that it did not cost me anything to send a reminder that I was been unreasonable, I explained to him that was not only not my job but I don’t have time to do that, he refused to assign a new person, I asked for a supervisor and He flat out say “I won’t transfer you to a supervisor, is not reason”. I explain to him that it was enough reason the fact that I asked, he refused, I ended the call and call again and David answer one more time and again refuse to transfer me to a supervisor, I will cal tomorrow to cancel ..View less

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Takeitha Daniels, Hinesville, GA

On Sep 16, 2020

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As of right now, it has been four days since our unit went out and our claim submitted. It’s been extremely hard to make contact with anyone, the calls just keep you on hold and then hang up and our emails went unanswered. My husband and I had to use both of our phones and just repeatedly call...Finally when he selected the button asking to join their company, a Representative answered, then he put ..Read Full Review

As of right now, it has been four days since our unit went out and our claim submitted. It’s been extremely hard to make contact with anyone, the calls just keep you on hold and then hang up and our emails went unanswered. My husband and I had to use both of our phones and just repeatedly call...Finally when he selected the button asking to join their company, a Representative answered, then he put us on hold. We have had to result to buying and installing a window unit to cool off our children. This has been an awful experience. TOTAL HOME PROTECTION HOME WARRANTY has really let my family down. I will give updates... ..View less

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Thomas Vangandi, Chicago, IL

On Sep 10, 2020

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When our heating system broke we called THP and make a claim. It's very easy to submit a claim and everything from having Total Home Protection respond to emergencies and getting somebody to respond within the hour even when it's after hours for emergency service to having contractors not show up at all, and me having to pay out of pocket, and then Total Home Protection reimbursing me... they have been g ..Read Full Review

When our heating system broke we called THP and make a claim. It's very easy to submit a claim and everything from having Total Home Protection respond to emergencies and getting somebody to respond within the hour even when it's after hours for emergency service to having contractors not show up at all, and me having to pay out of pocket, and then Total Home Protection reimbursing me... they have been great. They have great quality because they made sure everything was done properly. Total Home Protection was quick to respond and very understanding. It's a rental property and getting a home warranty was the best way to take care of any repairs in the home. I heard about them from my realtor and chose them as they seem to have the most credible folks that were under the plan in regards to service providers. ..View less

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Adam Morrison, Dallas, TX

On Sep 10, 2020

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I was stupid for years, I didn’t realize that something like a home warranty existed. This is my first home so unless somebody tells you things like this, you don't really know. So, my brother and I were talking and he said "Oh, honey, you need to get a home warranty. Call Total Home Protection.” He went over it with me. Then they sent me information, that's when I signed up with them, ..Read Full Review

I was stupid for years, I didn’t realize that something like a home warranty existed. This is my first home so unless somebody tells you things like this, you don't really know. So, my brother and I were talking and he said "Oh, honey, you need to get a home warranty. Call Total Home Protection.” He went over it with me. Then they sent me information, that's when I signed up with them, and it's been wonderful. Every time I have something wrong, they're just right there for me. But this last experience was horrible for me. It was the air conditioning and the people that we chose. But it wasn't Total Home Protection’s fault. They was right there and I appreciated them so much. I would never want to go to anyone else. ..View less

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