TotalProtect being a brand of Cross Country Home Services (CCHS) has received multiple awards through CCHS. It has been recognized for its customer service more than once. It won the 2019 Silver Stevie Award for Front-Line Customer Service Professional of the Year as well as the Best Use of Technology in Customer Service. TotalProtect also won the 2019 Bronze Stevie Award for Customer Service Complaints Team of the Year.
My name is Elizabeth Odeyale. Just signed up but I loved the presentation and attitude and manner of my agent; Mr. Chris White. Keep up the good work
So nice to not have to worry about major repairs. They have always been professional and timely. Would definitely recommend
Apache Junction, AZ
Friendly and caring customer service. Great professional repair people.
|Annual Premium||$491 - $1055|
|Minimum Contract Length||12 Months|
|Estimated Appliance Coverage||$3,000|
|Estimated Systems Coverage||Not Available|
|Home inspection required||No|
|Maintenance records required to request service||No|
|Free online quote availability||No|
Contractors and Technicians
TotalProtect offers home warranty coverage for appliances and built-in systems through Cross Country Home Services Inc., which was established in 1978. It has over 800,000 customers. It offers homeowners three plans i.e. Appliances Plan, Systems Plan, and Combo Plan. The company claims to provide peace of mind and budget protection for essential covered items that suffer mechanical breakdowns.
The company has a network of over 40,000 verified service contractors and a team of over 700 U.S-based employees. TotalProtect has a 24/7 claims department. Claims can be opened either by phone, through their My Account website or their industry-first Home Services Manager skill for Amazon Alexa.
Claims Department Details
Online Service Request
Complaint Resolution Program
Contractors & Technicians
Service Recall Period
|Corporate Office||Ft. Lauderdale, FL|
|Address||4700 Exchange Court, Suite 300, Boca Raton, FL 33431|
|Contact for quote||No|
|No. of Employees||501-1000|
|Executive Profiles||Steve Upshaw - CEO, Chris Askew - COO, Dough Stein - EVP|
|Alias||TotalProtect is a brand of Cross Country Home Services (CCHS). Other brands of Cross Country Home Services include HMS National, Sears Home Warranty, and Residential MD Home Warranty.|