Home Warranty Companies in Colorado

Review: Wonderful when you need to have things covered

Review: After reading some of these comments I must say I'm surprised at how kind most are. I have no complaints about the repairs made by the techs and their customer service; but, the response from AHS has been terrible. On average I would say I wait 10 minutes for a CSR to answer the phone. Then they are not that friendly or caring. The last issue involved a water leak and drywall had to be cut out. The plumber said he would report that to AHS and someone would be calling me to fix drywall. Waited a week and called back to AHS only to wait for ten minutes and be told no one there had done anything. I was rudely told that this wasn't an emergency and that I would not be contacted for 48 hours by the repair company and then they would only pay to have drywall replaced: nothing for paint and texture. I'm not unhappy with the techs sent or the ultimate outcome; I'm unhappy with the process it takes to get that result.

Review: I have been a customer of AHS for several years. I had a washer repaired in January. The repairman said that he had to replace the transmitter (never heard of such a thing). About 3 week later the washer overflowed, it never started washing and my hall was flooded. It also sent water everywhere in my basement and the water got in my furnace. The Washer repairman said that I overloaded the washer. NOT TRUE! I have been washing clothes since I was 14 years old and I am now 66! What a line of BULL! I then had to pay another service call of $60 to have a repairman come out from the furnace company. That cost me $584 and AHS would not cover it. I complained and they sent my complaint to the Research Department". The Research Department said that because the washer leaked, the claim on the furnace was secondary. I am sure that the washer was not repaired correctly and I am going to file a complaint with an complaint agency. My Daughters and friends have a home warranty with AHS and we are all going to cancel. I would not recommend this company.

Review: The contractor was prompt in response after our initial call. He was polite and entered into conversation with my talkative wife (just asking how long he'd worked with AHS and the like), he was clean and he had everything he needed to complete the task. When finished, he explained what he did and said if we had any other problems to call you back and he'd be here to fix it.

Review: It’s always a red flag when companies make it virtually impossible to cancel their service, whether by not offering that option anywhere on their website or by forcing you to wait on hold for over 40-minutes, no matter when you call. Welcome to AHS. I can’t believe it’s 2017 and this company has such poor customer service. After over 40-minutes on hold, I finally get someone who tells me I’m calling the wrong department and that she’d fill out the form and send it to the appropriate department, who would then contact me within 24-hours. And, to no surprise, no contact from them whatsoever within 24-hours. I call that department, wait again over 40-minutes, and finally get someone who has no knowledge of a form or that I’ve been trying to cancel. So I tell this very unfriendly woman that I want to cancel and she appears to put that into the system and tells me I’ll get an email confirmation. Guess what? That’s right, absolutely no email confirmation. Customer service, or lack of it in this case, reveals what a company is all about. They are okay on the “service part” but awful on the customer service. Stay away from them. They are not about the customer.

Review: Prompt reply to service request. One company could not respond in a timely manner and another was assigned without any problem.

Review: After years of coverage by American Home Shield we continue to be happy with the ease of scheduling repairs, the punctuality and professionalism of the contractors and the peace of mind that our home and applicances will be repaired or replaced when there is a problem. The most recent repair was on our oven. It was a simple repair and replacement of a part but the repairman also took the time to answer questions I had about fluctuations in the temperature before the repair and about the lifespan of the oven.

Review: We used our AHS warranty to have our furnace repaired. I used the website to request the service, and it was very clear and easy to do. Within a hour after submitting my request online, an associate called me to set up an appointment. She was able to get someone out here that same day. The woman I spoke to was kind, professional, and very helpful. The gentleman who came out to service our furnace exhibited all of those same qualities and our furnace was an easy fix. I really appreciate the value in having this home warranty. It really puts our minds at ease because you never know what can go wrong with an older home. Thank you AHS!

Review: Poor service! I bought a home in Nov 2015. Sellers paid for a year of AHS for me. First time I ran dishwasher it flooded my kitchen, just 9 days after closing. Took from 11/19/15 til 1/4/16 to ever get it looked at, this after weekly calls to AHS. I was even told there was a 21day waiting period before a claim could be filed. That was incorrect. Now AHS won't replace the appliance because the door is bent and that is "abuse" which was not caused by me. So I'm out a dishwasher & the $90 the repairman required up front that AHS was going to waive because of the problems getting service in my area. Very poor service. The sellers heart was in the right place, too bad AHS's isn't. I filed a complaint with BBB & just received notice that AHS hasn't responded within the 20 day response period. That should say it all.

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Review: I had an icemaker issue and the first repairman got it working for a few days. The second guy fixed in less than 1/2 hour by replacing it. I was very happy with the second person . the first repairman didn\'t seem to know what he was doing even after I gave him the regogerstor manual.

Review: I had AHS back in 1999 and cancelled because they kept giving me the runaround. Recently starting real estate investments, and a friend said that AHS has improved. THEY HAVE NOT! I was told that I could call back anytime if I had questions, or to cancel before March 3. After several calls at different times of day, each which I was on hold for more than 15 minutes and still no answer, I sent AHS an email to cancel my account. No response. Received a welcome email, so I called again, and was on hold for more than 20 minutes before they answered. They said they would cancel the account, and said nothing more. A week later, I received another email, called again, and this time the hold was only 10 minutes, but found that they had not cancelled the account. Waited on the phone until the person went through my account and cancelled each of the 3 properties. He said that everything was cancelled, but that their Retention Dept would call the next morning. A week and a half goes by, and no call/voice mail, then late on a Friday afternoon, they call MY WIFE and tell her that "the account isn't really cancelled until I speak with the Retention Department." Called this morning (following Monday), waited on hold for 39 minutes, and finally someone answers that talks slower than I have ever heard, and is still unclear. He didn't ask me WHY I am cancelling, just wanted to confirm my telephone number, email address, and property address, and read a statement that a cancelled account cannot be reinstated. Unless you enjoy wasting your time, I recommend that you NOT enter into an agreement with AHS. As far as I'm concerned, AHS owes me payment for 2 hours of my time.

Review: The referred plumbers were timely, curteous, neat in appearance and effecient. Within minutes they diagnosed my problem and solved it without hesitation. They responded within 24 hours of my request

Review: The first thing I would like to say is that the several times I called the 800 number to talk to a representative I almost had NO wait time!!!! Then the person I spoke to was extremely knowledgable about my plan/agreement within seconds. Then and here is the best part! I got an email from AHS within minutes confirming my appoitment with the service provider including their phone number. When the provider cam to my home, he fixed my appliance within a very short time. He was polite. Thank you AHS.

Review: Our furnace went out at 6am and called for service by 3pm the same day the tech was at our home fixing it. The gentleman was very professional told us what was going on and fix it then and there. Very happy with the work.

Review: This has been a horrible experience trying ... and the key word is trying ... to get a hot water heater to work. It started New Years Eve and is still not resolved. The key quote; " As long a you have hot water the is not en emergency." Today, February 19th, it is still not working properly ... with no resolution in sight. They are quick to take you money and slow to provide service and resolution.

Review: Tried to change the schedule, the customer agent was not at all supportive.... in fact vendor was supportive and accommodated as per my schedule...Time to reach customer agent on the toll free number took more than 40 mins...not worth the time and money better look for someone who else

Review: It has been great for the most part except the last work order took a week to schedule then today I was told that it would be another week. I called AHS and the agent called the company and I was called back to and was persuaded by the agent to stay with the company and reschedule next week for the work order. The company offered a reduced service fee.

Review: Your customer service when we called about the Dishwasher was very friendly and took care of it right away. The contractor called the following day and was here on time said parts had to be ordered and when they came in he the appointment was made to install parts and contractor was here on time and fixed the problem. Your service was very well received.

Review: We have made 3 service requests. Response was timely in each case. We learned last weekend that the repair to our garage door opener was done incorrectly. I called someone else to do it right. The repair to our very old wash machine was done well. The recent repair to our refrigerator seems to be successful. Your people in customer are excellent.Pretty decent value