Home Warranty Companies in Colorado

Review: The last time we used your services, we had dishwasher issues. The process of setting up an appointment with the proper contractor was timely and efficient. They replied that very day. The contractor gave a window of three hours but showed up earlier than expected. He was very friendly and helpful and the dishwasher problem was resolved. He even showed me how to deal with this particular problem if it should ever happen again.

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Review: We have made 3 service requests. Response was timely in each case. We learned last weekend that the repair to our garage door opener was done incorrectly. I called someone else to do it right. The repair to our very old wash machine was done well. The recent repair to our refrigerator seems to be successful. Your people in customer are excellent.Pretty decent value

Review: It has been great for the most part except the last work order took a week to schedule then today I was told that it would be another week. I called AHS and the agent called the company and I was called back to and was persuaded by the agent to stay with the company and reschedule next week for the work order. The company offered a reduced service fee.

Review: The drip from my tub was getting worse. The technician replaced some components, checked with me on the heat setting, and boom, it was done and fixed!

Review: Water Heater replaced

The tech arrived and did a fantastic job replacing the heater.

Review: Life would be a lot scarier without American Home Shield. At least I know the amount I am going to spend before my home falls apart....piece by piece. Even though I take good care of my things they continue to age and break. Thanks American Home Shield for a 'peace of mind' that is difficult to find now days.

Review: Have promblems with my air condition and it took almost 2 months to get it fixed. Contractor was out numerous times and was given the runaround. Finally a different contractor came out and fix the problem. But it took the second contractor a month to get the part.

Review: Poor service! I bought a home in Nov 2015. Sellers paid for a year of AHS for me. First time I ran dishwasher it flooded my kitchen, just 9 days after closing. Took from 11/19/15 til 1/4/16 to ever get it looked at, this after weekly calls to AHS. I was even told there was a 21day waiting period before a claim could be filed. That was incorrect. Now AHS won't replace the appliance because the door is bent and that is "abuse" which was not caused by me. So I'm out a dishwasher & the $90 the repairman required up front that AHS was going to waive because of the problems getting service in my area. Very poor service. The sellers heart was in the right place, too bad AHS's isn't. I filed a complaint with BBB & just received notice that AHS hasn't responded within the 20 day response period. That should say it all.

Review: This has been a horrible experience. It Started on New Years Eve a... and we still ate not resolved ... and the Hot Water Heater is still not functioning correctly! Direct Quote on New Years Eve, "As long as you have water it is not en emergency." Company coming for the weekend ... frankly they did not want to be bothered. Appliance repair be here twice and still not working. They are quick to take you money but you importance is secondary.

Review: We were pleased with the response time from beginning to end (call to diagnose problem til final resolution) and the fact that everything was covered with the exception of course of our service charge.

Review: This is the best coverage. Just imagine how we felt when our hot water heater went out in our ten year old house. It would have cost us $2500.00 out of pocket but with this insurance we only paid a total of $300.00 Thank you American Home Shield. No one should go without this insurance and the cost is low and I will tell you for sure - something will go out in your house and that is a given.

Review: The customer service representatives are the most polite and helpful individuals I have ever encountered! They are incredibly prompt, courteous and extremely helpful. I feel like they take on my problems as their own. The overall value of AHS, and the peace of mind they provide, is more than worth the cost of service.

Review: The contractor that is sent by AHS has always been very good and takes care of whatever problem there is at that time. Customer service is always quick to help and fix whatever problem we have also. I have been with AHS for 5 years and always have gotten good service.

Review: We are a property management company that manages hundreds of rentals. We received a call from one of our tenants on 1/3/2018 that their refrigerator under AHS warranty had stopped working. The same day, we also called AHS since the fridge was under warranty. After being on hold for over 75 minutes, we were not able to get through to AHS. We submitted a work order request online since reaching AHS by phone is virtually impossible. Over the past 3 weeks, AHS has sent 4 different technicians out to the property. Each time, there is no answer or update. Our tenants have now been without a fridge for three weeks due to the inability of AHS to make any progress. They are slow, have terrible customer service, and avoid repairs or replacing the fridge. At this point, there are still no plans to replace the fridge. The warranty is useless. We had our appliance vendor look at the fridge on 1/3/2018, and they would have been able to replace it the same day! AHS does not seem to care about their customers or providing any service. Cases like this are why we do not use warranty companies anymore. They only frustrate and waste time.

Review: I changed to American Home Shield last year. Luckily, not much chance to use it. I had been using another insurer for many years. Got used to their slow service, high pricing and changing providers. Then I found American Home Shield. Not only was their initial pricing lower, but both times I needed them, their providers called quickly, gave same day service, were extremely professional and got the job done. That was quite a change for me. AHS, you are greatly appreciated. Obviously I resigned for another year.

Review: GAS HOT WATER HEATER- PIOLET LIGHT WENT OUT, NO HOT WATER. OUR LOCAL GAS COMPANY WOULD RE LIGHT IT BUT IT WOULD KEEP GOING OUT. THEY SAID IT WAS LEAKING, I CALLED MY AMERICAN HOME SHIELD THEY SENT A REPAIRMAN OUT THAT SAME DAY. THE NEXT DAY WE GOT A NEW HOT WATER HEATER AND HOT WATER!!! WONDERFUL TO HAVE HOT WATER. THANK YOU AMERICAN HOME SHIELD AND THANK YOU FOR SUCH A GOOD PLUMBER, PICKING UP OUR NEW TANK AND BRINGING IT TO US IN THE POURING DOWN RAIN. THANK YOU AGAIN,

Review: Tried to change the schedule, the customer agent was not at all supportive.... in fact vendor was supportive and accommodated as per my schedule...Time to reach customer agent on the toll free number took more than 40 mins...not worth the time and money better look for someone who else

Review: I have found over the many years I\'ve had my AHS policy that they contract with good skilled professionals. What I want is to get something fixed that has stopped working. AHS has come through virtually every time.

Review: I appreciated the genuine concern and professionalism extended to me during my tearful and helpless episode during a serious "basement sewer backup" call to your customer service department. The customer service associate was not only kind; courteous; and caring; but actually took control of my alarming situation and calmed me down accordingly. The customer service associate promised me that my problem would be resolved in the same day after they contacted one of your plumbers who also followed up with a call to me to reassure me that my problem would be resolved and that help was on the way. The plumber who was contacted and assigned to my problem; was friendly; courteous and very professional. the plumber offered advise on what type of device to purchase that would alert me "automatically" whenever a "basement sewer back up" occurred without my notice (since I never use my basement for any purpose) when alone at home. At such time of the basement sewer back up, I was 71; and always utilize a main floor laundry room that was put in place in my home) for safety purposes. Having no reason to use my basement for any purpose other than for storm warnings, is reason I had no knowledge of the "basement sewer back up" when it occurred until the "sewage" began to spread and became visible within range of the basement floor to my eye sight. Currently, I'm 72/yrs. of age with Arthritis in both knees (Then and Now) which prevents me from going up and down my basement stairs safely without falling. The plumber offered to help me clean up my basement (as I proceeded to utilize cleaning agents) I had on hand. I truly appreciated the plumbers assistance. Overall..........the timeliness of the plumber (as promised); occurred shortly after he finished up a service call he was on prior to receiving my service call placed through your customer service associate; the plumbers appearance; professional and personal help; and advice was truly acceptable.