Home Warranties in Colorado

Review: I had an icemaker issue and the first repairman got it working for a few days. The second guy fixed in less than 1/2 hour by replacing it. I was very happy with the second person . the first repairman didn\'t seem to know what he was doing even after I gave him the regogerstor manual.

Review: Quite simply, AHS is a fraud. They take your money and then refuse to help you. They send unlicensed "contractors" to do sub-par work and leave customers without heat, water and other essentials. Wait times on hold for TWO HOURS or more, then they hang up on you when you complain. No email addresses or any other way to communicate with them. They delete negative comments and give a false impression that their customers are happy. THIS IS A TERRIBLE COMPANY< DO NOT DO BUSINESS WITH THEM

Review: The referred plumbers were timely, curteous, neat in appearance and effecient. Within minutes they diagnosed my problem and solved it without hesitation. They responded within 24 hours of my request

Review: We have made 3 service requests. Response was timely in each case. We learned last weekend that the repair to our garage door opener was done incorrectly. I called someone else to do it right. The repair to our very old wash machine was done well. The recent repair to our refrigerator seems to be successful. Your people in customer are excellent.Pretty decent value

Review: Absolutely LOVE the service and reliability! Customer service is fabulous and the technicians are very professional. Highly, highly recommend!

Review: AHS sent a contractor to my house after I requested a service call. After several minutes (literally), the contractor left, saying he could not fix the problem. AHS charged me $100 for this waste of time, on top of the fact that I had to pay for the repair entirely out of pocket (since AHS deemed it a non-covered repair). I've paid more than $650 to AHS in monthly fees and this was my first service request, yet they refused to waive the fee. This company is a bunch of scammers and thieves. Look elsewhere if you want quality service.

Review: The response time was quick and the contractor very knowledgable about our unique gas boiler heating system. They were clean and very pleasant to have in the house. I would definitely want them again if and when something goes wrong.

Review: Have been ripped off by their vendors and AHS stands by them, not their customers. Water heater installed without a permit. Light fixture replaced with one that is too small and far less quality than the one that was replaced. Paid 600 toward a 3,100 electrical panel replacememt that did mot pass inspection the first time. AHS customers have complained for similar reasons on Google about this company and AHS still uses them. Plumber broke toilet tank at a vacant income property and did not come out and replace it. Delayed getting the home on the market for 3 weeks. Paid to have the toilet replaced myself and after posting a negative comment on FB, they are givine me the $75 deductible back. Have not seen it yet. Trust me, this does not come close to covering my costs. AHS used to be good, not anymore.

Review: STAY AWAY from this company, buy warranty elsewhere. We had American Home Shield for years, spend lots of money with them. Then years later, we moved and got a new contract for our 15 year old home in Colorado. In October 2018 we had a home inspector checking all appliances, HVAC and furnace prior to our purchase. Everything passed, and seemed to be in good working condition. Since the house have used appliances we decided to get them protect by American Home Shield. Well months later, winter came and we needed to use the furnace, then we noticed it was having a hard time keeping the house warm. We placed a service request with AHS and a technician was sent after few days. Diagnostics was heating exchanger was struggling exhausting the air due to rust gradually reducing the air channels. After a week without hearing from AHS, I called them and they said it would cost me $5,500.00 to solve the issue. And could only pay $1,500 and I have to pay $4,000.00 out of my pocket, (it\'s define ion the fine prints of the contract). Well, since I was not aware they did not cover the entire repair cost, I decided to go for the option for cash out the $1,500.00 and choose different contractor. I told them, cash out would be fine. Then another week passed by, and never heard from them. Called them again and after a 35 minutes on hold, the representative said my cash out was denied because they consider my issue a pre-existing. How could I know there was an internal rust issue slowing degrading the heating exchanger? The home inspector checked the unit during a 70 degree weather and heater went up to 80 degree without any problems, and the A/C went down to 60 without any issue. Anyway, they told me they could send me another contractor to get a second opinion about the issue, and if the diagnostics were the same, then I would have to pay another $100.00 and the claim would remain denied. Why they send me the first contractor if they don\'t trust his opinion? Am I crazy or they are big crooks? I will let you make your decision based on my own honest review. Find a local small company to do business with, and stay away from these scammers. They served me well when I needed 15 years ago, but now they are nothing but scammers. They rather spend tons of money paying for internet campaigns, but not taking care of their clients, which are the ones that bring more customers than any internet campaign. We are in 2019, business without a pro-consumer policy will not survive, and if they don’t change the way they treat customers, they will be out of business, it\'s just matter of time. I am not bashing them because as revenge, but to prevent other people to fall for the same trap I did. I hope my review will help someone to choose better company.

Review: Water Heater replaced

The tech arrived and did a fantastic job replacing the heater.

Review: I live in a small rural area with limited contract repair services, so getting a contractor out for an immediate repair is difficult. Despite that, the last repair was done within a 4 day period. The AHS representative during the initial request was courteous, understanding and professional. The contractor was clean, courteous, knowledgeable and professional; he took the time to explain the repair, its cause and the final result.

Review: I changed to American Home Shield last year. Luckily, not much chance to use it. I had been using another insurer for many years. Got used to their slow service, high pricing and changing providers. Then I found American Home Shield. Not only was their initial pricing lower, but both times I needed them, their providers called quickly, gave same day service, were extremely professional and got the job done. That was quite a change for me. AHS, you are greatly appreciated. Obviously I resigned for another year.

Review: Jessie is great! Very professional, punctual and does a super job diagnosing the problem and following up with the repair in a timely manner. Thank you!

Review: Timely, professional, courteous. That was our first experience: we signed up in November.

Review: I\'ve had this service for a couple of years, and each time I needed help, they were there to take great care of us!!! I found an appliance guy that has done a great job each time AHS has used him, so I was a nice touch from AHS, that when I mentioned how awesome he was, they were quite accommodating on getting him back out the next time I needed service!!! I appreciate you AHS, not sure what I would\'ve done without this service.

Review: The customer service representatives are the most polite and helpful individuals I have ever encountered! They are incredibly prompt, courteous and extremely helpful. I feel like they take on my problems as their own. The overall value of AHS, and the peace of mind they provide, is more than worth the cost of service.

Review: The requesting process was fast and easy. The technician arrived on time and was very professional and knowledgeable.

Review: Dryer broke and AHS contacted April 5. Serviceman came April 11. Ordered parts. Parts replaced. Still didn’t work. Ramey Home Appliance (Steve) recommended replacement as he said it was motor. AHS wanted a second opinion. Contacted Sears. Scheduled for May 5. Called Mat 3 to state repairman didn’t work on May 5 rescheduled for May 23. We called sears to verify last week and they stated order had been cancelled. Called AHS to get rescheduled. They scheduled for Jine 1 (didn’t ask us). We will be out of state June 1. Called sears. Sears said call AHS. Called AHS. After 2 1/2 hours we got cut off and I gave up. It is now May 17 and my dryer has not been fixed or declared as a replacement. I finally bought a new dryer. Am still waiting for my dryer to be repaired or allowed money for a replacement. Customer service was not only rude, but I have talked to at least 7 different agents and each one gave me contradicting information. Please somebody help!

Review: I have used AHS's home warranty program for several years. Although I have only utilized their repair services a handful of times, this recent experience is causing me to question their customer service and whether or not I will continue with them. I have a covered rental house in another state that had a leaking water heater. I placed the service request online, received information back on the vendor and thought everything was good to go. I left 3 phone voice messages and 2 emails with the service contractor to contact me so that I could pay the deductible instead of the tenant. No return calls or emails and when the technician arrived at my house, the tenant had to hand him the phone so that I could give him a credit card #. Then I receive a call later from the technician stating that AHS would cover the water heater but there were uncovered expenses and that I needed to call back to approve. Within 5-10 minutes of that initial call I called the number left on the message which after being on hold for almost 15 minutes turned out to be American Home Shield which the person on the phone abruptly told me that I had to call the vendor. Well, left another message for them to call me to approve charges and once again no call. Finally, this person calls me on the number that I left, tells me that he's left numerous messages (he didn't). When they arrive to put the water heater in, it is the wrong one and they have to return with the correct one. Finally, I get an online survey from AHS asking me to rate my recent service. Of course, based on everything above, I rated it poorly. That was over 2 weeks ago and AHS must really be concerned about their customers because I haven't heard back from them regarding this. What was once a great company to deal with has gone down hill.

Review: I was on hold for 6 hrs (2 days in a row) with American Home Shield before I spoke to a human being. After that I waited 4 more hours for AHS to tell me they couldn't find a plumber to help me. What do I pay them for? They said I could get my own plumber and then proceeded to give me a long list of plumbing companies I was not allowed to call or AHS wouldn't reimburse me. AHS always forces me to use Rudd Mechanical for plumbing issues. The AHS policy is that the contractor will call me within 24 hours. Today is day 7 without a call from Rudd. I complained repeatedly to AHS about the horrible service of Rudd Mechanical yet AHS continues to force me to use Rudd for my plumbing issues. When I call AHS for help because their contractor will not call me to make an appointment, I get put on hold again, they make a note of it, and absolutely nothing changes. After calling Rudd Mechanical three times on my own I finally got them to make an appointment IN 2.5 MORE DAYS. Both American Home Shield and Rudd Mechanical are terrible. As soon as this problem is fixed I'm cancelling my AHS account and finding a good home warranty company.