Home Warranty Companies in New Mexico

Review: I was totally frustrated; my July cooling bill was over $400.00 for a 2 bedroom house, the air conditioner ran 23 to 24 hours per day. When I called, the air-conditioning specialist was dispatched almost immediately, he was very polite and quite professional. He took care of the problems and the unit began performing properly ... immediately!!! My next bill was half of the preceding bill and I expect a drastic reduction on the next bill which will be clear of the problems.

Review: My a/c went out when it was 110 degrees outside. The company that AHS had me call was slammed, but they worked overtime to make sure I was helped. When they came they fixed the problem right away, this was a recurring problem and I don't think it will ever happen again. They were efficient, through, and very professional. They always took their boots off before entering my home. AHS customer service always sympathizes with me when I call. As a divorced woman who was married more than half her life, I literally know how to fix NOTHING. I am also in menopause, so when it's 110 outside and the humidity is like pea soup, I am crying like crazy when I call for help with my a/c. Thank you for all your help.

Review: Responded quickly, concerned with my problem and contacted a contractor for me....I am widowed and have a large home to keep up. I could not live here without having American Home Shield...In all the years I have had AHS service, only have had a few contractors that were not up to par. Most are very prompt, courteous , and helpful...

Review: Was denied a claim on the sole basis of the policy being one day old. This is after weeks of waiting for American home shield to find a company that could even fix it which they never did. I had to find that company on my own and wait for approval which they denied. Absolutely ridiculous. The story is much longer and more frustrating but I tried to some it up in this space.

Review: Fix Right technician was thorough, knowledgeable, professional and timely. Previously assigned repair company lost technician and turned work orders back to AHS day after scheduling an appointment with them. Neither AHS or that company notified me of the change. One week wait and learned of the situation when company did not show up for appointment. Thankfully Fix Right was able to come the next day. 8 days wait in 95+ weather was not fun. To clear this up I made 3 calls to AHS. Wait times to talk to representative were 59, 48 and and 57 minutes.

Review: BEWARE!!!!! My hot water heater went out the first week I owned my house. I couldn't even get 1/3 of a tub of hot water or more than a 2 min shower. They sent a plumber the next day who drained the hot water heater. It did nothing to help. That night, the owner of the plumbing company called me and said I just needed to turn up the hot water heater. I had already had it turned all the way up! I hired a different company who found the hot water heater bad, and replaced it. This time, my heating system died this morning. I called American Home Shield. They said it would be tomorrow before anyone would even call me. So we would have had to be without heat, with temperatures of 20 outside, (in December) for 24 hours or more. Forget these people. What a joke!!!!

Review: AHS has provided exceptional customer service to me regarding repairs to my home. I have called at all hours to inform them of situations and they respond immediately and work with me to accommodate my schedule. The coverage has been more than sufficient. Also every customer service representative I have dealt with has been courteous and patient, not to mention very helpful in connecting me with the service I needed.

Review: The last experience I had with American Home Shield was when there was a leak at the base of the toilet. A-1 Haney Plumbing came to fix it. We have had this service company before and as usual with American Home Shield contractors, he was excellent. He promptly called to set up a time to do the repair, arrived on time, and fixed the problem in minutes. He was professional and courteous. I always ask the service men how they are treated by American Home Shield and this man said that they are good to work with. I mentioned that I was thinking of not renewing the contract with AHS next year and he advised me that I should give that a second thought. It is nice to know that capable, amiable people contract with AHS and that they believe in AHS as much as I do. Contractors as well as homeowners like American Home Shield.

Review: Was given the run around for almost two months. Melissa promised to “check and call me back” several times, they never answer their phone and never repaired or even inspected the issue. Don’t go with them!

Review: We feel the service reps and work has been very good.

Review: Went online to schedule a couple of appliance issues. I had a technician the next day to fix appliance issues.

Review: We contacted General Home Warranty Monday June 22 at 8:00 and notified them that our air conditioner was not functioning properly. We were asked to wait 24-48 hours for an appointment time. It is now 3:30 PM on Friday June 26, and despite multiple attempts to contact General Home Warranty about this request they have been unresponsive. With temps this week ranging from 95-102 degrees we found this service unacceptable. Overall rating zero stars.

Review: Time and time again I have been pleased by the service and quality of the AHS. Just make sure your are covered

Review: I would highly recommend American Home Shield. We have had it for eight years and it has paid off in repairs and replacements as we purchased an older home and things happen, often unexpectedly. The yearly costs sounds high, but considering the cost of plumbers, electricians and other technicians, the $75.00 co-payments save us in the long run. I have recommended AHS to many family and friends since we have had ours.

Review: Exceptional service from American Home Shield standing behind their product. Outstanding customer service and prompt and professional contractors. I have NEVER had a problem with AHS. The warranty has exceeded my expectations and saved me money and gave me a peace of mind over 10 years. Best decision I ever made! Thank you for the consistency.

Review: Very prompt response to my request. Service man took time to carefully analyze and repair problem. He was very courteous and helpful even offering additional suggestions on how to best maintain and keep the unit working. Prompt and courteous service.

Review: Whenever I had a problem they were on time or even a little early and assessed the situation and made the repair and on their way. The quick response from the customer service when you call is great they go out of there way to ensure that you get what you need and they will give you a courtesy call to ensure that you have received a call and the time you can aspect them. They continue to reach out to you to ensure that the required repair has been completed and to your satisfaction. They are really into helping to expedite your repair. Every repair that I had was done excellent and clean up was great and they were very professional and respectful

Review: This new home owner policy was the BIGGEST WASTE OF MONEY I have ever spent. Their workman came to my house twice, told me each time that my faulty appliances are too old to fix so they\'d likely be replaced, and then American Home Shield turned around and said that my faulty appliances work fine and they are not covering anything. I also sent in a receipt from the furnace I had to replace and got ZERO response. This is clearly a scam company in cahoots with realtors who push their services so they get their finders fee. The absolute WORST part of buying my house was dealing with this company. NEVER again.

Review: My experience with AHS & Reliable Appliance 898-7240 The policy is in my wife's name ON 5/29/12 a tech from Reliable Appliance came out and fixed my non draining dishwasher. This was done via our American Home Shield policy. On Fri 8/10/12 I again experienced this same issue. Upon finding the receipt I called Reliable and was told that he was booked up That day bit would call me back on Monday. Not happy but understandable. Monday at 10am still no call so I call Reliable back. I am told several things. 1) The person claimed no memory of our Concersation on Friday. 2) He claimed to have no records of ever having been o our house. 3) Claimed that he didn't work Mondays and didn't know who I talked to. 4) Said that the only way he would come out is if I called AHS and set it up through them. Since my policy has expired. He feels no obligation to stand by his work. This maybe legal but it is not ethical and certainly I will encourage my wife to NOT renew her 2 policies because of this. Reliable Appliance 898-7260 (USE AT OWN RISK(

Review: I absolutely regret using this company. Got ignored for months. When I would call to follow up, they lady answering the phone kept asking if I wanted to make a claim. The roofer finally called and said he was “just doing it to make me happy.” He left damage to the inside of my home. I spoke with a manager that did not care and gave me a wrong email address to send my complaint to. I called to verify that email and was told someone would call me back. That never happened. After all the that, my roof is still leaking and I was told once again someone would call me back.