Home Warranty Companies In New Mexico

Review: My experience with AHS & Reliable Appliance 898-7240 The policy is in my wife's name ON 5/29/12 a tech from Reliable Appliance came out and fixed my non draining dishwasher. This was done via our American Home Shield policy. On Fri 8/10/12 I again experienced this same issue. Upon finding the receipt I called Reliable and was told that he was booked up That day bit would call me back on Monday. Not happy but understandable. Monday at 10am still no call so I call Reliable back. I am told several things. 1) The person claimed no memory of our Concersation on Friday. 2) He claimed to have no records of ever having been o our house. 3) Claimed that he didn't work Mondays and didn't know who I talked to. 4) Said that the only way he would come out is if I called AHS and set it up through them. Since my policy has expired. He feels no obligation to stand by his work. This maybe legal but it is not ethical and certainly I will encourage my wife to NOT renew her 2 policies because of this. Reliable Appliance 898-7260 (USE AT OWN RISK(

Review: I have used AHS for many years for my house in New Mexico and I have been very happy with them. Last year I bought a home in Texas and have AHS on it too. Outstanding service and they stay with you until the problem is resolved.

Review: Responded quickly, concerned with my problem and contacted a contractor for me....I am widowed and have a large home to keep up. I could not live here without having American Home Shield...In all the years I have had AHS service, only have had a few contractors that were not up to par. Most are very prompt, courteous , and helpful...

Review: HIGHLY recommend Lowe\'s Extended Warranty!! Prompt and friendly service!!

Review: AHS is an great company to do business with. They are extremely professional in every aspect of the process. I have used them 5 separate times for appliance and pool plumbing issues. All five times ended in positive results. The companies AHS works with have all been very professional and respond very fast. I highly recommend AHS!!

Review: My a/c went out when it was 110 degrees outside. The company that AHS had me call was slammed, but they worked overtime to make sure I was helped. When they came they fixed the problem right away, this was a recurring problem and I don't think it will ever happen again. They were efficient, through, and very professional. They always took their boots off before entering my home. AHS customer service always sympathizes with me when I call. As a divorced woman who was married more than half her life, I literally know how to fix NOTHING. I am also in menopause, so when it's 110 outside and the humidity is like pea soup, I am crying like crazy when I call for help with my a/c. Thank you for all your help.

Review: We have used AHS a couple of times in the past months, once a plumber, and an electrician. Within an hour of notifying AHS of our need, we received a call from each of the service people. They confirmed we had called and what our problem seemed to be. They scheduled the time to come and on the day of the service repair, called about 30 minutes prior to arrival that they were on their way. I was impressed. Both gentlemen removed their shoes at the door, completed the repairs and left with the repairs in good order. Going through AHS has made dealing with repairs easy and not the chore of doing it on our own or trying to find a reputable dealer.

Review: I have used American Home Shield to repair my air conditioner last year and my furnace this year. they were absolutely easy to deal with and the repairs were done well and timely. AHS followed up with me to make sure everything was good. AHS is probably one of the best companies I have ever dealt with and I highly recommend them

Review: Whenever I had a problem they were on time or even a little early and assessed the situation and made the repair and on their way. The quick response from the customer service when you call is great they go out of there way to ensure that you get what you need and they will give you a courtesy call to ensure that you have received a call and the time you can aspect them. They continue to reach out to you to ensure that the required repair has been completed and to your satisfaction. They are really into helping to expedite your repair. Every repair that I had was done excellent and clean up was great and they were very professional and respectful

Review: This company is a borderline scam. I had a roof leak on Oct 23 2018 which I reported that same night. I received a phone call back shortly after saying a roofer would be out in 7-10 days because they were busy due to bad weather. I follow up in a week, again same thing 7-10 days. A MONTH LATER, November 28th, I get a call from GHW saying their roofer no longer works on tile roofs and a different roofer would call me within 48 hours. Never got a call. I called back 5 more times and eventually got a call from a roofer on December 21st but I was out of town and had to schedule a visit later. The roofer comes over January 8th and looks at the roof, finds where the leak is coming from, and calls GHW to explain the problem. I follow up with the roofer January 16th, he says he hasn\'t heard anything from GHW. I\'ve called GHW probably 20 times over the course of this incident. Due to these absurd delays, each time it rains and leaks it drips into my kitchen ceiling which is now damaged. I filed a complaint with the BBB and GHW responded that "bad weather has backed up roofers both estimating and making repairs" and that they had responded to the roofer approving the repair. Excuse me, it\'s been 3 months - we haven\'t had 3 months straight of bad weather. I\'ve contacted multiple other roofers who all said they could have an estimate in 1-3 days and repair in 1-2 weeks unless it was a complicated repair, which this isn\'t. I could have had this repaired in 2 weeks, but it\'s taken GHW 3 months and counting. GHW has delayed and delayed, and their negligence has caused damage to my kitchen ceiling which I\'m sure they won\'t repair either. This is, without a doubt, the worst company I have ever dealt with in my life. This home warranty was just included in the closing of my home and I didn\'t think twice about it. Do your homework, read reviews, and choose a home warranty company with decent reviews. GHW is a scam, avoid at all costs.

Review: We have been dealing with American Home Shield since June 2018 regarding an AC issue on a home that we manage. The issue was repaired after two months of dealing with an unlicensed contractor that they hired. We have now been dealing with the most awful and unhelpful customer service since September in an effort to get reimbursed for something that they agreed to in writing. We have been on hold literally for hours at a time only to have nothing resolved each time we call. Every person we speak to has a response different from what we were told before. Our office staff has spent about 40 hours since June dealing with this issue. It\'s unbelievable to me that they are still in business!! I was just on hold for 51 minutes and when they transferred me to yet another department, a message told me they could not help me at this time and to follow the normal procedures for my request and then they hung up!!! As a property manager, I will never recommend American Home Shield to anyone.

Review: I would highly recommend American Home Shield. We have had it for eight years and it has paid off in repairs and replacements as we purchased an older home and things happen, often unexpectedly. The yearly costs sounds high, but considering the cost of plumbers, electricians and other technicians, the $75.00 co-payments save us in the long run. I have recommended AHS to many family and friends since we have had ours.

Review: You may have great service but I don\'t know as never had to make a claim. However, your service when trying to cancel a policy is deplorable. We sold our home in May and my wife cancelled are policy but we got a bill in June, so she called again and the person said they would take care of it, but then we got another bill. She called again, again was told remarks would be placed in our file and policy would be cancelled, but today, we got another bill saying our account was being closed due to non-payment, account should of been closed three months ago but your customer phone reps can\'t figure out how to close an account, so how can they possibly figure out how to process a claim? So, my account should be closed but not labeled closed because of non-payment, labeled closed because 3 months ago we (Meaning your company) failed to close our account as requested. Now, once again I am telling you close my account, not because of non-payment, but because you failed to close it when first asked, and second asked and third asked.

Review: The website was easy to follow when I needed to schedule service. It explained the process along with what I should expect. After submitting my request online I was called the same day by the contractor to schedule a day for repair!

Review: Furnace failed. Pilot light went you and could not be re-lit. Placed a service request on AHS website at 6:30am and was contacted by a local contractor within 1.5 hours. They came out the same day and replace the faulty part. I have very pleased with the service. This is the second claim I have place with AHS and was equally please with the response and results of both. Lou

Review: BEWARE!!!!! My hot water heater went out the first week I owned my house. I couldn't even get 1/3 of a tub of hot water or more than a 2 min shower. They sent a plumber the next day who drained the hot water heater. It did nothing to help. That night, the owner of the plumbing company called me and said I just needed to turn up the hot water heater. I had already had it turned all the way up! I hired a different company who found the hot water heater bad, and replaced it. This time, my heating system died this morning. I called American Home Shield. They said it would be tomorrow before anyone would even call me. So we would have had to be without heat, with temperatures of 20 outside, (in December) for 24 hours or more. Forget these people. What a joke!!!!

Review: We had to wait almost a week for the plumbing company to even call me back to schedule the service call. Then they determined my evaporative cooler needed to be replaced and had to wait over another week for installation. The warranty company was fine but I would recommend they use a different plumbing company.

Review: I rest easy and have continually used the service it is a great peace of mind to have repairs done with high costs Best investment Ive made in years

Review: The contractors arrived on time and did an excellent job explaining the problem and how they were going to repair the problem. Job wee done.

Review: Could improve the time you have to wait to speak with a customer service representative