Home Warranties In Austin

Marty Costello, Austin

On Aug 16, 2022

First Premier Home Warranty

This company is a classic bait and switch and then they strong arm you into accepting payment outside agreed terms. I field 2 claims, 1 for a garbage disposal and 1 for an AC repair. First off, it was over 100 degrees and it took them over a month to get a repair company to fix my AC unit. The tech no showed the first time. First Premier was un...View Morehelpful in assigning another tech or getting it resolved. They kept telling me to call and schedule. I had to pay out of pocket to get the repair made by a different company. 2nd claim for a garbage disposal went better until it came time for payment. Forget the trip charge you agree to pay. The CSR that filed my claim said I had to pay the full amount to the vendor and then they reimburse me. He was rude, pushy and argumentative to myself and the vendor. I paid $570 to the vendor because the CSR left me holding the bag and refused to pay. Then 3 days later First Premier sends me an agreement form for $150 saying that is all they would pay unless I sent a paid invoice. I sent the paid invoice and have been asking for a week if it would be revised. Now it seems to fallen into the black hole of First Premier Customer Service. Stay away from this company. If you don't believe me, read the reviews on BBB site. There are numerous claims in 2022 alone that are similar. I wish I would have seen them. Even worse, I am stuck with them for another year and I cant cancel my contracts because no one returns calls or emails. View Less

Gloria Villarreal, Austin

On Jun 28, 2022

American Home Shield (AHS)

Exceeded expectations! J**** with B * Plumbing was super professional and I was so happy to request him again and have him come out. He explained the problem and took care of the issue fast!!!!

Elias Elmur, Austin

On May 12, 2022

American Home Shield (AHS)

Thank you very much for getting on the repairs quickly. A-** air been here before and always did a good job no disruption to our home life, and in a record time the diagnosed the problem and got to work immediately after getting an approval to do so. Again thank you.

Gary Murray , Austin

On Apr 11, 2022

American Home Shield (AHS)

This visit was a good one. A leftover problem from the last service call was causing a new problem. The problem was addressed and fixed. The tech was cordial, and professional. Thank you.

Lenora Reyes, Austin

On Apr 11, 2022

American Home Shield (AHS)

M**** was very polite and answer my questions with no hesitation. Show ways to keep my ac coils clean on the inside the house and my out side unit clean when the grass is cut. This was very helpful for me. M**** is all hands up valuable worker to the company.

Cecilia Mackay, Austin

On Mar 08, 2022

American Home Shield (AHS)

We were given this Warranty by the seller, so were happy at the time to save the $500 yearly payment. However after using it it feels like a horrible joke involving mind games. The hold times are 45-1 hour, and when you finally get a live person, it is outsourced and they don\'t understand English. They only know 5 phrases which they repeat regardl...View Moreess of what you are trying to say. This game continues for several days, weeks. Eventually after wasting my time I requested a supervisor (on different calls and appliances) and they automatically say, "no one is available" or "they can't transfer the call". Days and weeks go by and I try to escalate the call to no avail, they say I must go through this 3 more times before they can. When I finally get through, the supposed supervisor says there are no notes on my account, or they'll call me back. The one that calls back needs a month worth of repeating history to get up to date and then calls back and asks how everything went. I tell her nothing happened, she forgot the entire conversation we had and adds, "don't worry" a mandatory phrase they all use...Calls continue, the wait continues...Over a month later the rudest contractor, who doesn't answer calls from me or American Home Shield, shows up. Since he doesn't listen to his VM, he missed entry instructions and leaves, and while only blocks away refuses to go back. This starts chapter 2 of the saga...you get the picture. Unless you think you deserve to go through purgatory, or attempting to film an SNL skit, RUN!!!!!!!!! View Less

Lorraine Easterwood, Austin

On Mar 02, 2022

American Home Shield (AHS)

The first plumbing company was pretty useless, just taking pictures & I couldn\'t get any further. I complained to AHS & they sent a different company, their plumber fixed the problem in 40 minutes.

Patrick Schelstrate, Austin

On Feb 18, 2022

American Home Shield (AHS)

Furnace stopped working. AHS assigned repair company and they came out and tried to fix it. Determined that it was not repairable due to parts not being available for old model furnace. Replaced furnace as necessary promptly and professionally.

Mandy Vidotto, Austin

On Feb 05, 2022

Lowe’s Protection Plans

If I could give a zero, I would. This is the worst warranty I have ever had to deal with. It has been 3 months with no solution. Lowes definitely lost all of our business for this. We have already had people out to the house for 4 services and the unit still does not work. The supervisor I spoke with was unprofessional, unhelpful, and childish. I h...View Moread a dishwasher sitting in my home during the holidays that smelled of rotten egg because it had been holding rancid water for over a month and the supervisor told me I had to leave it there or else they would void the warranty due to tampering with the unit. Only reason why I gave a 2 on customer service is because the poor people answering the phone have mostly been kind, although very unhelpful with the autogenerated answers they’re probably reading off a script. Overall Lowes warranty deserves a 0/5. View Less

Azucena O\'Dell, Austin

On Jan 21, 2022

American Home Shield (AHS)

I did my service request online, and I was contacted the same day. The service company came the next day on a Saturday. I was very satisfied with their prompt service .

Lilia G Ware, Austin

On Nov 08, 2021

American Home Shield (AHS)

I have had services such as fixing my microwave oven and serving my heater to have it ready for Winter. Both services have being done on time and I have no complains.

Jose Ramon, Austin

On Oct 14, 2021

Old Republic Home Protection

Stay away from this warranty company! It took 5 contractors and one was an outside contractor I had to contact and provide documentation and then when they sent a 5th opinion that contractor agreed. All their in network contractors are trained to just do the minimal because if they go over their scheduled limits to stay in network the warranty comp...View Moreany will no longer use them. When I provided an estimate three offered a buy out for 1/3 of the cost! This warranty company is a scam! You’re better off buying an insurance policy that covers equipment breakdown! They wouldn’t even provide anything to me in writing! Trust me and stay away! View Less

Ed Reynolds, Austin

On Feb 26, 2021

American Home Shield (AHS)

I bought an infrastructure warranty on an older home in Texas ad, guess what? The heat failed during the snowpocalypse! But American Home Shield\'s warranty company was the first one to become available to come and fix it and the company they chose did an excellent job. They even found a wiring problem that contributed to the failure and filed a cl...View Moreaim for me with AHS. All working great now.View Less

Sue Coles, Austin

On Dec 12, 2020

American Home Shield (AHS)

The company (USAir) was recommended for my heating problem. The tech that came was only at my home for a few minutes and did not fix the problem. I called the company and two days later a second tech was perfect and fixed the problem, was very cordial, and replaced the thermostat which should have been done on the first trip. My home was cold f...View Moreor the two days. Im happy with AHS but definitely not ***** and would not have them in my home again!View Less

Gwendolyn Wright, Austin

On Sep 04, 2020

American Home Shield (AHS)

The technician was very professional. He arrived earlier than my appointment. The repairs was completed in a timely manner. He explained the problem & what he did to repair it. I was very pleased.

Erik Felde, Austin

On Aug 24, 2020

American Home Shield (AHS)

Had a great experience with Caltech appliance repair. They were amazing, professional, polite and tidy. This great father-son team showed up and fixed our dishwasher on the spot, then made a workaround for our freezer to keep it functioning until the part came in. They kept us informed via text of the status of the ordered part and also their ar...View Morerival times. They were very prompt and they really dug into the problem and solved a misdiagnosed issue the first time. Very happy and highly recommended!View Less

Karrie MacDonald, Austin

On Aug 15, 2020

American Home Shield (AHS)

Took a few days to get the service and we’re initially told it we be within 24 hours. It was actually 4 days but the technicians that came were fabulous! Very happy overall.

babs, Austin

On Aug 11, 2020

American Home Shield (AHS)

Do not use these people. Having to SLAM shut a kitchen faucet to keep it from dripping and they won\'t replace it since we can still get it to shut off.....we have to break the handle off first or it needs to keep dripping. They fought all our other claims too.

Doug Mullen, Austin

On Jun 16, 2020

American Home Shield (AHS)

AHS in the handling of our MBR Bathroom and Dishwasher issues was amazing! They followed through on everything they said would happen and for that we are very appreciative! The service of late has been better and more reposonsive so please keep up the good work!

Sean Lian, Austin

On May 31, 2020

American Home Shield (AHS)

We had two claims: one for microwave and the other for dishwasher. For microwave, it has been over two months since our initial claim. The trim kit just does not fit. I wish AHS can figure out a way to help us. For dishwasher: the technician was very honest and professional, he found the switch was somehow turned off and didn\'t charge us a...View Morenything.View Less