Review: Great

Review: My ice maker stopped working. I contacted AHS. I can't remember it they helped set the appointment or if the contractor did - but the date and time was set. The tech arrived within the time frame. I told him what was going on and he knew exactly what was wrong. He consulted his computer to get the right part from his truck and then the swap out was less than 5 minutes. He was a very pleasant man.

Review: Very reliable - no headaches. We have always had professional, no-hassle service whenever we call AHS. That is why we have been customers since 2000. We keep renewing our warranty because we know we can count on AHS when we need service at our home.

Review: They were very pleasant and quick to repair. The one gentleman even gave us pointers on our plumbing system and seemed to be very knowledgeable and told us things that could happen which have already happened so will surely take his advice. Impressed

Review: My recent service was the first time I used the website to request service. I was impressed with the how quickly I received a response email from AHS, and the contractor called me in less than two hours. The customer serivce representative was very polite and understanding about scheduling service around my work schedule. The contractor arrived promptly, was very nice and quickly determined the problem with my microwave and repaired it. Excellent, quick service!

Review: Some of the most appalling customer service I have ever, ever received. Expect to spend hours on hold, get disconnected, not be allowed to speak with supervisors, or get answers. We got an 'allowance' figures for a replacement appliance that is half of what you need to actually replace your insured appliance. As our home was on the market and the policy was put in place by our realtor, I'd say she'd be better off to simply pool their premiums and just buy service and replacements as needed. They'd have much happier clients. Steer clear of AHS at all costs. They are simply terrible to deal with. Currently sitting on hold waiting for customer service. Any professionals that handled themselves and their customer service like this would be out of business promptly.

Review: I recently had two problems, my hit water heater went out and then my heating/air-coning unit went out too. / Both contractors were very professional and did good work. The AHS representitieves were professional and friendly. I am just waiting on my reimbursement check since we had to go out of network on my tsnkless hot water heater. All my experiences with AHS Have been pleasant. After being out of heat and hit water during the last cold spell here in Texas I am a happy camper again /

Review: When ever we have had a claim, we were treated with real concern by your employees. Your employees are competent and very courteous. In one instance, just as we were about to close escrow on our home, the refrigerator ceased to work and because of the size and quality it was far more expensive than was allowed by your company, but the management put in extra effort and we were able to replace it with their help.

Review: American Home Shield give excellent customer service. Whenever we contact them needing service it is always very efficient. When in 2-3 days we have answers to our problem. The service providers are professional and on time within the time frame they give you. Very happy with this company.

Review: I had a microwave that needed to be repaired. I payed the $65.00 deductible for a service call. I needed to parts to my microwave. AHS denied service to my micrwave because it was not one of the ten appliances that I checked off. Yes, that is correct . When I called AHS & tried to work with them to switch appliances on my contract so the microwave was covered, they refused to do that. I have been giving them money for 10 years, $ they can't do this. I cancelled my contract with them. There are plenty of home appliance contractors put there that are willing to work with you & you get what you pay for. Thy are thieves & I would not recommend them to anyone!! Don't get suckered into the recommendation from USAA, shop around.

Review: Roughly 2 months ago I bought a home for which the buyer had purchased a home warranty with AHS. My daughter and her family occupied the house last week and experienced a plumbing emergency Friday evening that put to bathrooms out of commission. I provided my son-in-law the contract number and contact information for AHS. On initial contact AHS provided a phone number for him to call to set up an appointment. The plumbing company told him they could not come out for 10 days. He called AHS and spend an extremely long time on the phone before they provided him a second number for HIM to call to try to set up an appointment. They didn't give him a list of plumbers they gave him a single number. What they should have done instead was contact their list of plumbers and find one available immediately. Apparently they don't do business that way. After long intervals on hold and much frustration he was able to contact a plumber who said he would come out on Saturday. As of 4:30 PM today no one had shown up. Tomorrow is a Sunday and I would imagine there's even less chance of getting this problem rectified. This deplorable service led me to look online and see if others had similar experience. I would highly recommend anyone considering dealing with this company Google "AHS complaints" or similar search terms to read the stunningly litany of complaints and allegations that AHS routinely denies claims for trivial reasons or in some instances stalls for weeks or months before eventually correcting the problem.

Review: I haven't had to use American Home Shield (AHS) since August 2013, shortly after we moved in and found there wasn't any hot water. A plumber came out the 2nd day after calling AHS and put in new elements. Haven't had a problem with loss of hot water since.

Review: My airconditioner was leaking due to the pipe being clogged. The contactor arrived when he said he would. The problem was taken care of and the technician was very helpful in explaining what to do to avoid the problem in the future

Review: When you contact American Home Shield, they are very quick to respond to your call, informative, and professional. They report to the company or repairman appropriate for the call in a timely manner. The repairman or the company that has been contacted has always responded quickly to set up an appointment at your convenience. Repairman has always arrived on time, professional, and very informative of our options as to whether the item can be repaired or replaced with a new one and the price that is involved.

Review: have used AHS at two residences for about 15 years. When it was determined that an appliance needed replaced it was handled promptly and replaced with an item of equal value. The service people that were sent to my house have told me how much it would cost if I didn't have this insurance and I have literally saved thousands of dollars. It's very easy to schedule service and customer service personnel have always been very helpful, courteous and prompt in there response.

Review: Lots of wait time to call in for customer service (58 minutes on hold), but that is our only complaint. Much quicker/easier to submit online request for service. Our real estate agent bought us the first year contract as a gift. We were very pleased with the service calls made on our refrigerator, stove, and heat pump. All repair people were professional and on-time. We have signed up for another year of service because we were happy with the results of the first year.

Review: I spent 11 days without hot water with an infant in the house. They sent out a swindler repair man. I filed a BBB complaint and their response was combative and failed to address the issues. I even sent a written letter the president of the company and I did not even get a response. I have used Fidelity and AHS over two decades and will never use AHS again.

Review: The contractor arrived as agreed, was polite and appropriate at all times. He was able to diagnose the problem with my dish washer and made the appropriate repair.Good Job

Review: My recent experience with AHS I would say was professional, the representative was polite and concerned about my issue and got right to th point of helping me to get my issue resolved. The transaction was very quick and with ease. My central air had stopped workingthe rally part of this summer 2014, I called AHS, they gave me a claim number that same day and a contractor called me to set up an appt. needless to say AHS replaced my un-fixable central air for a new unit within a week. I did not haver to suffer in the hot heat with my air. The contractor was very nice, professionally dressed, professional and pleasant. He was very competent and experienced with what he was doing. I thank God for AHS. #I can't live without it!

Review: My trash compactor needed repaired. The part arrived and a repair person arrived. He was able to install the part and leave my kitchen floor clean. We engaged in conversation as he worked. He was funny and that made the experience pleasant. He arrived on time and had everything to complete the repair. Thank you AHS!