Home Warranty Companies in Washington

Review: Since the heat went out on the weekend and I have an infant in the house it was an emergency. I first tried to file the claim on the phone but there was no way to say it was an emergency to the computer. I than tried to file the claim on the web but again I had no way to say it was an emergency. I eventually filed via the automated phone system and called customer service to find out how to make it an emergency situation. I have very little hope that this would be addressed quickly and I would be stuck without heat for many days. But after a short discussion with the very pleasant operator I was notified it would be upgraded to an emergency situation. She quickly and efficiently gave me a contact company and phone number. The company called very early the next day and came out immediately. There was a defective part that needed to be ordered. The part arrived in about two days and they installed it immediately. The service tech was very friendly and courteous.

Review: Over the last four years we have been with American Home Shield I have never had a bad experience. All the serviceman have been on time and very professional and had a great knowledge of the product to be serviced. They have always repaired the problem and they always clean up when they are finished. We have been thrilled with American Home Shield.

Review: American Home Shield give excellent customer service. Whenever we contact them needing service it is always very efficient. When in 2-3 days we have answers to our problem. The service providers are professional and on time within the time frame they give you. Very happy with this company.

Review: AHS responded promptly to get an appliance repairman out to me when my oven broke. The repairman understood the issues and was very efficient with the repair. Great service.

Review: They worked really hard trying to find a glass top for my range. The appliance folks were awesome but they kept getting sent the wrong top. They were finally told the top was no longer available. I had several options onehat to do, but since I had already replaced thr range, I went for the buy back. They gave me a fair price for the range and it wasn’t long before the check was in the mail. The biggest drawback is trying to get a real person to answer their phone to answer questions.

Review: We have always had good experiences when using this service. The last service call was not as usual, the contractor didn't call back to set appointment for a week. So, I had to call them. After that they came as indicated and completed repair quickly and efficiently. We would recommend the American Home Shield to anyone.

Review: The outflow was clogged and all toilets were not working and AHS refused to acknowledge that I had no working toilet for the family and clients (I have a home business). They would not come for 72 hours (with a home business) and they refused to give me permission to have another company do the work and reimburse me for it. They continued to tell me that I had a working toilet despite my adamant assertion that there was no working toilet. I told a woman I was taping her conversation with me, because it appalled me that she would tell me that I had a working toilet and that they were honoring their contract to be out in 72 hours, despite my continued attempts to communicate. I have never experienced a company with such poor service. They displayed a continued unwillingness to honor our contract. I asked for supervisors and continued to pursue, even asking for someone to please call me to get this feedback and fix their system. I have not heard form anyone and this has been since January. I would never do business with AHS and they don't even deserve one star. In fact, they deserve many marks against them and complaints to BBB also.

Review: I\'m a long time AHS customer and I\'ve watched their home warranty plans gets better every year. The calls to the Support Center have gotten very good with knowledgeable and friendly responders. The quality of the repair personnel has significantly improved and are the best in our area. The timing from service call to repair or replacement is amazingly fast. Follow up after completion is an added bonus. I am completely satisfied with my AHS coverage and I recommend them to every homeowner.

Review: With American Home Shield protection I always know someone will be there in a 24 hour period to help! Although I have never had a problem with the services which have be completed, I know customer service is there to help. Every home we have owned, we carry AHS and every house we sell, we make sure to include a years service for the new owners.

Review: The home warranty is good when things break. It has covered our heater and dishwasher. We have the garage door opener covered as well but AHS did not cover and pay for our replacement opener as stated in their contract. Why is this? They did not have a contractor within my area and were unable to locate one. When I called to see about reimbursement for the expense since I had to hire a local contractor they referred me to their claims dispute department. I’ve called several times and they always come up with excuses and that someone will call. This happened last November and so far nothing. AHS should not advertise coverage and promise coverage if they can’t follow through on it. I’m not sure if I am going to renew. They did have service providers in my area for the heater and dishwasher when they died and I did receive good customer service from both repair contractors.

Review: Service/coverage not commensurate with the premium paid. One example was replacing a faucet in my kitchen. In addition to the $75 service call/deductible, I had to pay $215 for the faucet because the basic faucet that AHS authorized as a replacement was not even close to the same quality/style of faucet that I was replacing; so I ended up paying almost $300 for a new faucet.

Review: I was very pleased with our contractor. He didn't make us feel like idiots, just because we couldn't fix our faucets. American Shield was very fast in getting our problem solved. Our contractor was very clean and very knowledgeable. I like American Home Shield so much ,I have gotten our family and friends using them.

Review: Terrible! Don\'t do it! I bought the extended warranty and had to have our dishwasher repaired twice. They scheduled me three weeks out. Three weeks without a dishwasher and six kids is a long time. This repair company was the only one I could use. These guys worked out of their house. I\'d call and they would seldom answer. The first guy that crane it didn\'t know how to do the repair, and he had to have a co worker finish the job.

Review: The policy was ordered 5/29/15 for home buyer and paid for by buyer's agent. The company said the policy was mailed to agent. First mistake, it was ordered to be sent to home buyer. Second mistake, agent did not receive policy and requested it again. Third mistake, it was not sent. Then after paying $425 for a policy to home buyer they emailed it to agent. If I pay for a policy I expect it to be sent to proper person. Why should agent pay for policy then pay to print it then pay to mail or deliver it? I asked for it to be sent UPS because of their mistakes and they refused. Solution: Never again order a policy from American Home Shield.

Review: The the last experience I had with American Home Shield was very good. The contractor came out repaired the plumbing issue I had and left with in a very timely manner.

Review: Moved to a new state. House about 10-years old, as were appliances. Until fully settled having AHS is a good idea for those pesky issues that arise with obsolete appliances. One is buying insurance for home repairs and the trust factor is that AHS selects or contracts with companies with integrity and service to the customer.

Review: I have been with this companies for several years. First few years I had no issues then gradually issues began. Called them out for a water leak from an upstairs shower. Since the shower was built on an overhang they considered it outside plumbing and would not pay. I just called last week to schedule service on my dishwasher online; issue resolved and I needed to cancel even though the contractor still had not contacted me to --"hold time will be 1 hour" when I tried to call in. This happened 4 times. I then contacted the company directly as Ihad rec\'d their number via text. They cancelled and gave me the number they call to work with the company---"hold time 1 1/2 hours". I disputed the service charge on my credit card and cancelled the policy.

Review: We were experiencing a persistent odor in our guest bathroom. It seemed to emanate from the bath tub drain. Thinking it was a dry P Trap I tried a variety of solutions, such as pouring mineral oil down the drain, but the odor would soon return. I called American Home Shield to verify whether this problem was covered by my policy. I was quickly assured that it was and the agent informed mye that a plumber would be contacting me shortly. Within less than an hour I received a call from a local plumbing contractor who arrived at my home that same day. He was a complete professional in every respect. After a cursory check of the bathroom he crawled under the house and made a surprising discovery. The bath tub drain did not even have a P Trap. The absence of such a device was allowing sewer odors to rise up the drain pipe into the house. He quickly installed one with the materials he had in his truck and within 30 minutes he was gone and so was the odor. While he was working under the house I was fretting about how much this was going to cost me but I was delightfully informed there would be no additional charge beyond the service call fee. From the time of my call to AHS until the contractor left my home I was extremely pleased by the entire experience. I received courteous and professional treatment at every turn.

Review: My air conditioner went out in the middle of a hot spell. I made one call and the repairman showed up the next morning. Parts had to be ordered but the work was completed in 2 days. I don't know how much it cost because I never had to see the bill.

Review: Riley Enterprise contractor did a wonderful job fixing 2 of my toilet tanks. They made sure they cleaned up after there mess and they explained what was wrong and how they were going to fix the problem. They came right away to do there job. I'm very pleased with them.