Home Warranty Companies in Washington

Review: I live in Moses Lake, WA and have had AHS for a number of years. I have also paid my premiums faithfully and always on time. Recently AHS in my area has lost a large amount of contractors due to the fact that AHS is very slow to pay for services. Because AHS has lost contractors they make homeowners schedule their own repairs then AHS says it will reimburse their clients. I recently had such a situation. My air cond on my central air went out and after calling AHS and not getting a negative response from them that no contractors in my area would work for them I had to schedule and pay out of my own pocket to have the repair done. After I submitted the bill to AHS they reimbursed me less than half of what the original repair actually cost. I will be dropping AHS very soon and I will be reporting their business to the better business bureau. I encourage everybody else to review their relationship with AHS.

Review: They worked really hard trying to find a glass top for my range. The appliance folks were awesome but they kept getting sent the wrong top. They were finally told the top was no longer available. I had several options onehat to do, but since I had already replaced thr range, I went for the buy back. They gave me a fair price for the range and it wasn’t long before the check was in the mail. The biggest drawback is trying to get a real person to answer their phone to answer questions.

Review: My recent service was the first time I used the website to request service. I was impressed with the how quickly I received a response email from AHS, and the contractor called me in less than two hours. The customer serivce representative was very polite and understanding about scheduling service around my work schedule. The contractor arrived promptly, was very nice and quickly determined the problem with my microwave and repaired it. Excellent, quick service!

Review: 4 days ago(Monday) I spent an hour on hold trying to schedule a service call for my Whirlpool washing machine. I was told that the service provider was not available until friday sometime and could not be more definite than that. Now I have been on hold for another hour just to ask a question. If it was possible I would give your customer service -10 stars. I

Review: I called and said I needed my washer and dryer checked as the dryer was not drying clothes as fast and the washer was leaking. Express Repair called right away and was out in about an hour or so. He found the problems and I needed a part for the washer. He came the next day and put in the part in a very short time. Very nice man, answered questions with a smile. I would highly recommend him to anyone. Washer works great!

Review: I had bad leaking shower heads in my showers and needed a plumber. I called A H S and had a plumber come out to repair. He was very professional about his work and took care of my problem. I was very pleased.

Review: The contractor arrived as agreed, was polite and appropriate at all times. He was able to diagnose the problem with my dish washer and made the appropriate repair.Good Job

Review: The technician who handled our claim was very polite and considerate. He explained the issue (not warrantable) so that it was easily understood. He responded to the claim much more promptly than I had anticipated and was at the house to resolve it days sooner than I expected. I did not have the issue with my oven that I thought I did, and he managed to explain it to me easily . Very knowledgeable without being offensive about it.

Review: customer service processed a service fee from myself and our property mgmt. company....AHS noted in their system that in error they did this and that they credited our bank account. Our bank account never received a credit and this has been over one month now. When I call AHS billing I keep getting a response that it is being researched. Just spoke to billing and was told that it has been resubmitted for research again. Very disappointing.............

Review: Knowledgeable contractors with excellent reliability. They get back to you to set up the appointment within 24 hrs. They show up on time and provide you with all the information you need to make a decision about the repair.

Review: test email, please ignore this

Review: Following contact with AHS, the contractors contacted me the following day to make an appointment in order to evaluate the problem with my washer. I was provided with promo feedback as to the the options available since the washer has to be replaced. All in all, the matter was resolved to my satisfaction. Your customer service proved to be not only patient but very professional.. VLUE

Review: I requested service from AHS for my Maytag washing machine. The service tech came out and after working on my machine he indicated that it was going to be a costly repair. After making the call to AHS he informed me that you would be calling me to discuss replacement options. After visiting with your representative I decided to go ahead and replace the dryer as well so I would have a new matched set. I received a check for the cash option and was able to buy a brand new set with a 3 year warranty. With the check from AHS it made it possible for me to do that and not break the bank. Great service that I share with all my friends & family.

Review: Initially I was skeptical about signing up with American Home Shield. I thought there would be many exclusions to the service. I was very mistaken! I am extremely pleased with the approximately 5 times I have used the service thus far. All the contractors have been wonderful without exception. Communication has been excellent and resolution of problems timely. I would recommend American Home Shield without any reservation!

Review: They were very pleasant and quick to repair. The one gentleman even gave us pointers on our plumbing system and seemed to be very knowledgeable and told us things that could happen which have already happened so will surely take his advice. Impressed

Review: I recently had two problems, my hit water heater went out and then my heating/air-coning unit went out too. / Both contractors were very professional and did good work. The AHS representitieves were professional and friendly. I am just waiting on my reimbursement check since we had to go out of network on my tsnkless hot water heater. All my experiences with AHS Have been pleasant. After being out of heat and hit water during the last cold spell here in Texas I am a happy camper again /

Review: The policy was ordered 5/29/15 for home buyer and paid for by buyer's agent. The company said the policy was mailed to agent. First mistake, it was ordered to be sent to home buyer. Second mistake, agent did not receive policy and requested it again. Third mistake, it was not sent. Then after paying $425 for a policy to home buyer they emailed it to agent. If I pay for a policy I expect it to be sent to proper person. Why should agent pay for policy then pay to print it then pay to mail or deliver it? I asked for it to be sent UPS because of their mistakes and they refused. Solution: Never again order a policy from American Home Shield.

Review: When my furnace would not come on one recent morning , I contacted AHS by phone. The phone was answered promptly and courteously, info exchanged and I anxiously awaited a confirming reply from the servicing contractor. Within an hour the contractor called,discussed the symptoms with my furnace and said she would call back asap to confirm an appointment. A return call came back about 30 min later to plan for a service call between 12 and 4 pm that afternoon. I was advised I would get another call when the service man was on the way. Two hours later I was called by the service tech that he would be at my house in about 45 minutes. He arrived on time, went right to work, diagnosed the problem, Installed a new part from his stock on truck and tested the furnace which worked properly. All in less than 5 hours from my call to AHS! Wonderful, effecient service! Thank you for running a very efficient operation!

Review: Always over an hour on the phone holding waiting for a representative. Example of the poor service: Bathroom fan did not work, and light fixture in bathroom did not work. It has been over six weeks and no resolution. They claim a fan motor has been ordered, why not replace the whole bathroom fan. Not that much more money, but no, we have to wait weeks and weeks for an obscure part. Nothing was done with the light fixture. Horrible customer service, total waste of time.

Review: Riley Enterprise contractor did a wonderful job fixing 2 of my toilet tanks. They made sure they cleaned up after there mess and they explained what was wrong and how they were going to fix the problem. They came right away to do there job. I'm very pleased with them.