Home Warranties In Dallas

Maria C Rodriguez, Dallas

On Aug 09, 2023

American Home Shield (AHS)

I have been with AHS for over 7 years and everything was great. Suddlently this year I paid my renewal in full. Same coverage I\'ve had for 7 years. But AHS decided they wanted more money from me and they changed me to a higher product. I have been calling them every week for the past 3 months to get this resolved because I am NOT paying the additi...View Moreonal premium for services I did not agreed to. Customer Service keeps giving me the run around, lying to me and nothing gets solved. I am really done with them to point of putting a complaint with TREC. They do not honor what they say. They are stealing from Consumers. View Less

Eric, Dallas

On Jul 29, 2022

American Home Shield (AHS)

We appreciate the professional manner in which our air conditioning concern was handled. American Home Shield and AC Wiza^^ were both communicative the entire step of the way making me feel comfortable everything would be handled well. AC Wiza** was a great company to work with too.

steven spivack, Dallas

On Jul 28, 2022

American Home Shield (AHS)

Needed an ice machine replaced. AHS got a repair company here and within a week the new part was installed Great job by the refrigerator repair company and by AHS getting things set up.

Chsrlotte Brummett, Dallas

On Jun 24, 2022

American Home Shield (AHS)

Air conditioning went out in the Evening. Too late to get anyone out, So with the 3digit temps it was a very Hard night. AHS robot assigned me A company. Im the morning called the Company and they said first available Is July first. 10 days in this heat I could Not make it. I called AHS and finally got A live representative. This young ...View Morelady Was so very kind. I let her know with My age and no air was not sure I could Survive 10 days with no air. She worked so hard and found a company That came with in two hours. Thank You AHS! Also a huge thank you to the Person who did all the work in making This happen!View Less

TJ D, Dallas

On May 16, 2022

American Home Shield (AHS)

This was our first time to use AHS. The contractor they sent, C*** l*** A* was on time and very courteous. Explained what went wrong and how it was taken care of. I will continue with AHS and the service they bring.

Janice Harper, Dallas

On May 12, 2022

American Home Shield (AHS)

On Sunday night my thermostat went out and the upcoming week should be in the 90s. I fogot to schedule a request on Monday but did so on Tuesday. V****** scheduled G*** to come out between 12-5pm with a reminder call prior. He came and went and gave excellent service. Installed a new thermostat and I had air again. I cant ask for more.

GDIAMOND , Dallas

On Apr 11, 2022

American Home Shield (AHS)

Repair was timely addressed and managed professionally. Team managed my issue and resolved it without issue. Glad we have the protection of our home warranty. I’ll make sure to renew when the time arises.

Lynda Oliver, Dallas

On Mar 28, 2022

American Home Shield (AHS)

Worst customer service ever - if you can even get someone on the phone. Expensive service charges and band-aid solutions. Six service calls later - still no solution. They just keep adding freeon instead of replacing the coil. SHAM. The last call: I had to be put on hold for ten minutes, only to be told someone can\'t get out there for a week. But ...View Morethey are always quick to charge for that service call. Will have to take it up with my bank and the BBB. Shameful.View Less

Janelle Kinney, Dallas

On Jan 25, 2022

American Home Shield (AHS)

We had a great experience. They were professional from beginning to end. Our repair guy was quick, knowledgeable and helpful. We will definitely use them again the next time we have a plumbing issue.

Alex Lincoln, Dallas

On Jun 21, 2021

American Home Shield (AHS)

First, I want to cancel my plan effective immediately after this month. The customer service has been horrendous since I’ve been dealing with AHS. It was something I just dealt with due to the fact I needed service requests, but I have reached my last straw with them. I have called repeatedly since Saturday, and have not got any help at all. ...View MoreMy house has been 88 degrees upstairs and 85 degrees downstairs, and I placed a work order online on Sunday and even after they advertise 24/7 emergency help A-USA air conditioning was not available. I called about 10 times today to schedule service/get a recall done from my LAST SERVICE THAT WAS NEVER REPAIRED, just to be told that my 30 day period was up on the 20th yesterday so I would have to pay another $75 even though the issue was never fixed. How can that be fair if I scheduled yesterday AND called just to be hung up on yesterday. Today, I tried to escalate the call today twice just to be hung up on the first time, and still charged the service fee the 2nd time. Also, the vendors suggested are not available until July 1st, so they are basically asking me to burn up until then. Does nobody understand the urgency of an emergency? Either way I am completely sick of AHS, the crappy vendors you assign, and the extremely insensitive and unhelpful customer service. I will be much more happy to go spend my money with a company that actually cares to take care of their customer in a timely manner, and doesn’t charge for issues that were never fixed. View Less

Alex Lincoln, Dallas

On Jun 21, 2021

American Home Shield (AHS)

First, I want to cancel my plan effective immediately after this month. The customer service has been horrendous since I’ve been dealing with AHS. It was something I just dealt with due to the fact I needed service requests, but I have reached my last straw with them. I have called repeatedly since Saturday, and have not got any help at all. ...View MoreMy house has been 88 degrees upstairs and 85 degrees downstairs, and I placed a work order online on Sunday and even after they advertise 24/7 emergency help A-USA air conditioning was not available. I called about 10 times today to schedule service/get a recall done from my LAST SERVICE THAT WAS NEVER REPAIRED, just to be told that my 30 day period was up on the 20th yesterday so I would have to pay another $75 even though the issue was never fixed. How can that be fair if I scheduled yesterday AND called just to be hung up on yesterday. Today, I tried to escalate the call today twice just to be hung up on the first time, and still charged the service fee the 2nd time. Also, the vendors suggested are not available until July 1st, so they are basically asking me to burn up until then. Does nobody understand the urgency of an emergency? Either way I am completely sick of AHS, the crappy vendors you assign, and the extremely insensitive and unhelpful customer service. I will be much more happy to go spend my money with a company that actually cares to take care of their customer in a timely manner, and doesn’t charge for issues that were never fixed. View Less

Christen King, Dallas

On Aug 13, 2020

American Home Shield (AHS)

I am very pleased with my warranty with AHS. It covers EVERYTHING and is very affordable. I will continue to renew it every year and highly recommend it to every homeowner. They always get the requests handled very fast and efficiently.

Travis Bush, Dallas

On Aug 06, 2020

American Home Shield (AHS)

The service was great and the repairman was courteous and professional. The company stayed in contact when the part was available and the scheduling was easy for me. I would definitely want them back to make repairs.

Debra McGowan , Dallas

On Jun 29, 2020

American Home Shield (AHS)

The contractor that repaired our oven was very friendly and very knowledgable. He answered all our questions and was very helpful. We hope he returns to all our repairs. The only negative is the time it took for the part to come in. We were hoping the part would be available sooner and the entire repair time would be a few days and not several...View More weeks.View Less

Tom Denton, Dallas

On Jun 02, 2020

American Home Shield (AHS)

They did a great job. Came out promptly; had to order a part but came back when it came in and fixed our washer. Service person was professional and courteous.

Caroline Spade, Dallas

On Mar 05, 2020

American Home Shield (AHS)

I had a great experience. The hot tub had developed a leak by the power pump and I made an online appointment through AHS. Serene Pools came out and fixed it quickly without hesitation and showed me how to remove the filter for cleaning. I am very happy.

Siobhan Omlor, Dallas

On Feb 24, 2020

American Home Shield (AHS)

They did a fantastic job repairing my dryer. I was very impressed with their attention to detail, making sure it would run flawlessly after they were done, and it has.

Naomi Lewins, Dallas

On Jan 13, 2020

American Home Shield (AHS)

Very courteous and prompt response to my service need. I was very pleased with the entire process, from the time I got the call to schedule the repair to the professionalism of the technician. The parts for my refrigerator had to be ordered and the technician gave an accurate time estimate. Highly recommend American Home Shield.

Keith Prim, Dallas

On Nov 25, 2019

American Home Shield (AHS)

American Home Shield has exceeded my expectations after having made two claims with them. I would recommend this company to anyone that owns a home. I currently have two policies with AHS for two different homes.

Javier Neuman, Dallas

On Nov 13, 2019

American Home Shield (AHS)

Once again great experience, when I\'ve had a problem I made a claim and AHS acts fast, customer service is very helpful and profesional.