Old Republic Home Warranty
Home Warranty Plan Details and Reviews for Old Republic Home Warranty
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 154 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 154 Rate this Company!
Coverage Area: USA - All States
The above premium is offered only for the first year. Rates may go up from second year onwards.
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Reviews
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After reading so many poor reviews for OR I thought I needed to write a good review because I haven’t had any problems with this company. I have had a home warranty with Old Republic for one year. I got the warranty when I bought my home last year at the recommendation of my realtor. I have made 4 claims this year – two issues with heat pump, issue with bathtubfaucet in one bathroom and an issue with the shower head in the other bathroom. All four claims were covered and handled with no problems. With the first heat pump issue I actually had both a HVAC company come out and an electrical company come out (twice!) all for the same one co-pay and the two companies kept at it until the problem was fixed. Every time I call I talk to a live person and get the name of a contractor. The contractor is supposed to contact me but I get their contact info as well. With 3 of the 4 claims they contacted me right away and came out right away. With the most recent claim, the contractor was a little slow to come out/contact me but I think they were a small shop and it was around the new year and it wasn’t OR’s fault. I believe I actually called on New Year’s Day to OR and they were there and handled my claim even though it was a holiday. The only thing they have turned down is when I called to see if an outside faucet would be covered and they said it would not. The showerhead issue occured when I was replacing the showerhead and part of the pipe broke off inside the wall pipe-it was covered. I am reading these reviews to be a smart consumer and check to see prices/reviews for other companies since it’s renewal time…. I don’t know that OR is the cheapest company based on the prices listed on this website, but my premium and co-pay actually went down this year so I can’t complain about that too much!
Very irresponsible and undependable company. They send useless companies to do repair work, and always try to avoid any coverage so that we pay up every single time. Very nasty customer service.
please DO NOT sign up with this company.
This Company Sux! They promote this high and mighty service and suck in these gullible RE Agents with a good sales pitch. But when it comes time to get service from orhw, you have to fight for it. Kinda disappointed as the title company portion of OR is awesome…. maybe they should get out of the warranty biz. Horrible, horrible.
I wish there were a 0 option to rate this company. My toilet broke and the company they sent out to fix it (Plumbing RX) never showed up for their appointment. A month and 3 more missed appointments later, they still hadn’t showed up. I found out later they were rated F by the BBB. Then OR told me they would not pay for the work, based on a report from a plumber who never even looked at it! I wound up having to pay for the repair out of pocket, and needless to say I immediately cancelled the remaining period of the warranty. What a scam.
First I would like to comment on this review’s questions. Are we reviewing the warranty company or the service from independent contractors they hire to come do the actual work???
Old Republic is a lousy company! period.
1) we set up a 3 month payment plan to dedect money for the years coverage–they didn’t stick to it and withdrew money whenever they wanted.
2) we had a heater issue and we had to keep calling them. The reason? They continually said they “couldn’t find a contractor.” this went on for a couple of days. All we had was an 8 year old gas heater with a bad ignitor and they couldn’t even help us with that! How do you not have a contractor in place in a major city??
3) we told old republic 4 times what number we could be reached at and still that number was never used! We had to spend the night with no heat in 9 degree weather outside just because they couldn’t get a simple phone number instruction correct. The repair man was here the day before our finally scheduled repair day, but he only got word to use the wrong number so nobody was home to meet him. Of course nobody fron Old republic contacted us the the repair was to be done at the first attempt.
4) the repairs took about 20 minutes and the service was excellent, but that has NOTHING to do with old republic at all.
5) what if some really huge emergency happened? I seriously doubt anyone out there would want unreliable people making basically no attempt to help you.
6) the worst part was that we told them we had small children at the house–that didn’t matter to them. Lucky they had a warm place to stay until old republic got off their hands and did a minimal effort to help with what they are paid to do.
we are dumping this company.
Oh, by the way the above review from “Ellie of Austin” sounds made up by the company. Notice the times?? a bit too staged.
This company just informed us that they would not renew our policy since they had a significant loss with us. They had to replace our refridgerator after 3 months of having service repair people come out. They did pay for a mini refridgerator since I had a small baby in the house with no fridge. So with the months of service calls and them having to replace the unit anyways, they did pay well over twice what they would have had they replaced it the first time as the tech advised. Now we are getting dropped….didn’t we just use the warranty as we were supposed to? You know, when things break? We will actually save more money with another company, and hopefully won’t get less in the way of customer service.
I would never have bought a ppolicy from this company had
I read the revews. And after having the worst experience in getting repairs done, I see how they are so poorly rated.
It took a week to get a plumber to look at our broken toilet–he told us to turn off the water, and not use it until he can get the part, which woul be at least a week. He never called us back or got the part, and we had to hire our own plumber after waiting close to a month. Old Repulic told us they would reimburse us, but did not even cover half the cost. (By the way, the plumber we hired fixed it the same day).
Now they continue to send me a bill for the trade call and threatening to cancel my policy, which would be a blessing. They are the WORST–LIARS and CROOKS, and I will make sure to inform any realotrs or buyers to not use them.
I was very skeptical of home warranty service (it came with the house during purchase 6 months ago) and was so pleasantly surprised by my experience that I want to share it with others. I completed an online service request at 11:30 pm for a leaking water heater. At 8:30 am the next day I received a call from a plumber but he said he wouldn’t be able to come until the next day. I asked him if he thought it was even worth it going through the warranty company and he said he had worked for them for 7 years and it was worth it if the water heater was covered (it was). I called a neighborhood plumber who told me the same thing. (Did I mention I was extremely skeptical?) I called Old Republic (now 8:45 am) and asked for someone who could come that day. They then worked on calling companies who could respond so I didn’t have to go through the phone book myself. At 10:40 I received a call that a new company would be out. At 10:42 the plumbing company called and said they would be there between 12:30 and 5. At 1 pm I received a call that they were 15 minutes away. I had code violations (1948 home) that I had to pay for but the water heater was installed the next morning and works wonderfully. I checked city code and I did have violations and it seems the replacement water heater (Rheem Guardian Fury gas model) is of decent quality. My shower was very hot and I am now running the dishwasher and washing machine and there is still hot water. Time-wise and money-wise it seems that this warranty was helpful.
My A/C went out, the sentout a repair man and he told this what needed to be fixed to correct the problems. He them went back and instrusted them ther were more repairs to be made. oLD rEPUBLIC AUTHORIZED ALL THESE REPAIRS. But at the end they pulled back and said they were not going to pay for these repairs. They said they were pre-exesting…That is bullshit
I wished I had read this information before I picked Old Republic. I have had nothing but problems. I have had four service calls on my ac/ heat pump at 75.00 a visit. Now it freezes up. I just paid $ 150.00 for Freon when they replaced the air handler with builder’s grade. I am very unhappy. All I can say I wished i had read this information before I got Old Republic.
I am a first time homeowner and have learned the hard lesson that there is a sharp dichotomy between crooks and hard working, honest professionals in the home business. The home I purchased was a foreclosure and has had multiple repairs to be done-from roof repairs to plumbing. Unfortunately, I have learned the hard way that Old Republic Home Warranty co are crooks. My water heater busted and I tried to file a claim. They sent me a plumber who not only showed up 4 hrs late and looked like he just stepped out of jail, but who also didn’t show up for the follow up appt. Their site claims they check out their contractors but this isn’t true b/c a simple check on the Better Business Bureau web site showed this plumber they sent had an “F” rating for customer complaints which included financial complaints. I called OR to complain, they said they could only intervene which is what caused the second follow up the plumber didn’t show up to. (By the way, during the “intervening” I had to deal with 2 different OR agents. The first said he was going to call the plumber directly to check the status of service then call me back. He never called me back! And this when I was dealing with a plumber who wasn’t showing up and who if I managed to get him on the phone would say, “Just a sec, I’ll call you back.”) After a repeated request to OR to intervene when the plumber didn’t show a second time, they called him only to tell me “He’ll come tomorrow. He just has to get the part” But this was the same story the plumber had told me for 2 days. Of course, he was a no show!
They finally agreed to a cashout but only for a replacement part ($230) even though the only thing the plumber did was recommend a full replacement. Even though they also had trouble with the plumber, they refused to reimburse me for the money he took from me ($60). They told me they couldn’t give me that money back b/c it’s what the plumber needs to pay them for the service call. I independently had to shell out additional cash for a second opinion from a BBB rated A+ plumber who said I did need a full replacement not just a part! I told them that I wanted to file a complaint against the plumber so they would remove him from their lists so this wouldn’t happen to someone else. They said they would type it in the system but that’s all they could do. They said their contract relations office would call the plumber to “get his side.” ?? He showed up 4 hrs late and I expected had been drinking. He was in my house less than 15 minutes and didn’t show up for 2 follow up appts. His side? I told them I wanted to submit the BBB “F” rating for him and a complaint letter and they said I could but their office has a system. I refused their option to send a second plumber b/c I’ve already been out a water heater for almost a week now. I also was fearful of what rif-raf they were going to send me next. Plus it was a week and counting with no hot water a few days before Christmas. I had to call and place an order independently (by the way, the BBB A+ plumber did the work in 24 hrs-NO DRAMA) They refused to accept the recommendation in writing from the other plumber to cash me out properly. However, I’m out the money I should have been able to count on from Old Replublic. I have no intent of renewing with them at the end of my year. I will shop around for a better company. I have had some positive interaction with some contractors but not with others. Their are some honest folks out there. I’ve had some good experience with kitchen repliance repair, some outdoor handymen, and a flooring company that I’ve looked for by myself. But I’ve learned their are groups like Old Republic who have mastered ways to swindle people.
horrible company. We just moved into our home and our brand new dishwasher broke. They sent a guy out, i paid my $55 dollars and he said “Yep. It’s broken and it should be covered.” I got a call a week later and they said they would not fix or replace it because of “grease in the motor.” I used the dishwasher maybe 10 times, and I do not see why they would not cover a problem that was not maliciously caused by me. If you read their fine print they can find a reason to not cover anything major.
If that was not enough, our furnace went out in the middle of winter and I had to make three calls before they were able to assign a rep to come out to look at it. Too bad for me it would be 3 whole days before they could make it out. I ended up just calling a local repair guy and they came out and fixed it without using the stupid warranty people who were sitting in their HEATED offices doing nothing.
Save your money and more importantly dont get drawn into a false sense of security. I am convinced all home warranties are garbage. Thankfully I am a Georgia Resident and my next move is to try to get some of the money refunded to me.
Do what Clark Howard suggests, dont give your money to these crooks and put it in a high yield savings emergency account instead.
Our Washer and dryer were working and then stopped in mid-cycle. Went To breaker box and flipped switches which didn’t resolve the problem. Plugged in washer to extension cord and plugged it into a working outlet. Couldn’t do that to the dryer. Called that morning to Republic for service request. The electrician didn’t come out until the next morning. The electrician said we needed a new line because the outlets wouldn’t allow enough power to the appliances. He said that he didn’t think that Republic would pay for it because someone had worked on the wires before. I don’t know why that matters. The electrician will be coming out to fix the problem for $500. Also, I didn’t appreciate the fact we had to call several times for an answer. I am starting to think home warranties are just a waste of money and time.
My central heating unit failed. Old Republic sent a technician out in a timely manner, but then the problems began. Although they authorized replacement, they claimed not to cover modifying the plenum to install the new furnace. The coverage area states that they will upgrade the plenum to effect a covered repair, but the exclusions in the small print at the back of the contract says they are not responsible for ‘construction’, and they claim that adapting the plenum to the new heater is not a ‘covered upgrade’, but an ‘uncovered modification’. They are sending me a denial letter, and I will have to sue them. Otherwise, my share of the repair will be $750 and theirs will be $606. Whats the point of the warranty?
they lied to me when i got they warnty i was told that water faucet is covered when i called them for repair they charged me 55$ and dint fix anything
Septic tank backed up. 3 days now not fixed yet. Tomarrowe I have had a warranty since my house was new.First time I have had to call and they messed it up.
I purchased the 5 five home warranty program when I first purchased my brand new house. I have had to call on 3 separate occasions for issues at my home…
1. A/C was not coming on as it should. Sent a work order into Old Republic. Got a call the next day from the company that was sent the work order. They came out and fixed the program in the same day. (That’s the only reason why I gave 2’s across the board.) This experience was a positive one. I paid my $55.00 and that was it.
2. I had an issue with my stove. Basically the display of the stove would not come on. You could not tell if the stove was on or not. I sent a work order in Old Republic. It took 2 days for someone to even call me. Then, another 2 days for someone to come out. The guy who came out to my home said he knew it was the circuit board. He took down the serial numbers, etc. and said he would contact Old Republic about ordering the part. Said it would take about a week. I waited a week and no call. I contacted Old Republic and they said the tech who came out told them the issue was resolved. I had already paid $55 for the guy to come out once. I explained it was not resolved and that a part would be needed. Old Republic said that they could send another tech out, but I’d have to pay $55 again. I ordered the part myself because my cousin owned a Sears store.
3. I had another AC issue. Basically, the only way the system would shut off is by a breaker. Not from the thermostat or anything. Disconnected thermostat and unit still ran. The house would heat up and cool down over and over as both AC and heat seemed to be running. Called Old Republic on Thursday. Didn’t get a call until Monday. Tech said he was coming out. Didn’t come out and didn’t answer my phone call. Tech called on Tuesday and apologized and said he was coming out. Didn’t come out. Called Old Republic. They gave me another tech’s number to call (didn’t help by calling themselves). I called them, said they’d be out on Thursday. Tech called and said it would have to be Friday. Comes out on Friday, first says freon is low. Adds freon. Fan still constantly running inside. Then, says it must be a conductor. Does some stuff says it should be fixed. Fan still running inside. Then, goes outside and turns off the Heat breaker and the whole unit shuts off. Says that when the unit was installed (4 years ago mind you which is how long I’ve lived in this house) it was wired wrong and that’s why it doesn’t work. He calls Old Republic, says they won’t cover it and it will cost me $325 PLUS the $55 I have to pay for tech coming out. I tell Old Republic that the tech said it was 3 different things that were wrong before he decided on one. Plus, why would the unit work fine for 4 years the way it is wired and then not work because of it???? Old Republic lady said that they could send another tech out for a 2nd opinion and another $55. I was polite as possible but said “no thanks” in short terms.
The customer service reps are not willing to help you when you have a problem. They wouldn’t even call the tech for me and line things up when the 1st one was a no show. Then, when I tell them my AC has been running constantly for a week, they tell me “Did you check your A/C filter???” Please. It’s not worth the money as they try to nickel and dime you for everything while they ACT like they will replace anything that breaks for you hassle free. Do NOT waste your money with this company.
We called in to have a leak repaired and after about three phone calls to see why no one had called us back to schedule with us we finally got it set up for this morning. Now I’m sitting here for the fourth hour wondering where the plumber is. When I call the plumber I get voicemail. When I call Old Republic I get attitude… I’m sick that the seller paid these scam artists $350… and sicker that I wasted a vacation day. DO NOT USE OLD REPUBLIC.
We bought a house 3 weeks ago. Prior to purchase we had the boiler inspected and ran it for 3 days. It ran flawlessly with no visible problems. Two weeks after moving in I noticed a puddle of water under the boiler.
We called Old Republic and clearly told them it was a boiler. Technician #1 shows up and says he doesn’t do boilers. Called again, Technician #2 shows up and doesn’t do boilers. Finally, 3 days later (40 degree nights) they locate a technician who says the unit needs to be replaced.
Fast forward another 4 days and I get a call from Eric at Old Republic (ext. 7772). He says he’s denying my claim because of a pre existing condition. I told him the unit was working fine when we moved in and I know it wasn’t leaking. Even the technician who saw the unit agreed that the leak was new as there were no old water stains around the unit. Even the owner of the heating/AC company was dumbfounded as to why they wouldn’t honor their warranty.
Eric offered me no recourse, wouldn’t transfer my call to even a supervisor. I’ve owned 5 homes and have never made a warranty claim. This company is very unfair.
Our A/C unit stopped cooling and the condensing unit would not come on. Called ORHP and they sent out a repair tech the next day. Tech worked on the system and pronounced it fixed after replacing a relay and some other minor repairs. The very next day the sytem is again inoperable with the same symptoms. The same tech comes back out the following day and says our compressor pump is dead. This is where it goes down hill… The tech is authorized to replace the compressor, after which they hit me with a disposal fee and another call out! I agrue this is a continuation of the previous repair, but to no avail. After writing them a check, the tech installs the new compressor and then disappears… not a word, not a note and the system is still inoperable… hotter than hell! Days pass, no one with the service co. is returning my calls and it takes repeated calls ORHP to finally get the owner of the repair company out to do the work himself. He is an arrogant jerk, who just brags about all his money and that he is retiring soon and should’nt be fooling with this crap. Turns out the new compressor has burned up too, due to another problem with the system. Again ORHP wants to charge me for a disposal fee, which I have to point out has already been replaced once and that this is not a NEW problem and that the system has never been operational! In summary, I think most of the problem lies with the repair company ORHP sent out. They screwed me and the warranty company around, trial and error replacing just about every component in the A/C system for what I believe was initially a very minor problem. It was not worth the hassle, but I was finally able to win my arguments with ORHP, they refunded the extra money I had to pay and my old A/C system is practically new and his given us no further trouble.
I’ve had ORHP for roughly a year and their service has been satisfactory. I used it once over the summer to repair my air conditioning unit. They sent a technician over in a timely manner to assess the line. He left and did not return for 2 weeks, which seriously left a sour taste in my mouth. However, the part was ordered and installed as promised. The second time, I used them to repair an ailing refrigerator. The contractors were prompt and repaired the unit in two visits. They even managed to fix a few leaks and repaired the ice maker, which they swore was not covered under warranty! Service could have been quicker in some instances, but I do understand that this is probably related to the contractor being used as well as the season. Overall, I will be using ORHP again.
I am proud to say as a Old Republic Representative I believe in our plan and customer service. We as a company have policies and guidelines to follow just like every other warranty company. Unfortunately as a warrnty company all items/service is not covered under the plan. now if you were to compare orhp plan to other warranty company plans we cover and exclude some of the same things. But i feel it is not Old Republic fault that some of the plan holders is not familiar with there coverage, that they in fact agreed to. Before signing the paper I would carefully recommend reading it first to make sure Old Republic is the right company for you. Or have your relator that provided you with the plan go over the coverage more in detail.
They have still not managed to fix my stove; the SINGLE contractor they hired was late, rude, and incompetent. Old Republic was indifferent and my stove is still leaking gas!!
i do work for old republic and they are horrible. they try anyway to get out of fixing something. i also do work through a contractor for ace heating and air. this company makes the technicians look like idiots. they say the contractor this or that so they send out second third or even forth opinions to try to not pay anything. its sad dont buy a home warranty from old republic they are a scam ! they pay almost nothing for the contractors and apply as much as possible to the owner for the costs. the reps are brutal to the contractors !
This home warranty company SUX!!! I paid for the service and they are covering NOTHING!!!! Stating that it is a pre-existing condition…. these guys are no different than normal insurance companies…