Old Republic Home Warranty
Home Warranty Plan Details and Reviews for Old Republic Home Warranty
Premium: $355-600
Deductible: $55-100
Effective: At closing or 30 days...
Web: orhp.com
Deductible: $55-100
Effective: At closing or 30 days...
Web: orhp.com
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
The above premium is offered only for the first year. Rates may go up from second year onwards.
Reviews
Pages: [16] 15 14 13 12 11 10 9 8 7 6 … 1 » Show All
Pages: [16] 15 14 13 12 11 10 9 8 7 6 … 1 » Show All
This company dropped me because they had to pay out claims on my policy? After receiving horrible service for 2 yrs they probably did me a favor. You have to sit on the phone foe 20 min or better before you get a rep on the phone, They send out uncertified technichians and take forever to send a tech out. After you pay service call fee you get bills saying you didn’t pay? This company is horrible don”t waste your money.
All I want is a dishwasher that works – contacted Old Republic December 1 – dishwasher was leaking water. They put it thru the system and notified that they had contacted a repairman that would be contacting me with the allowed time. He did not. I waited and ended contacting him. He took the job from Old Republic but instead of coming out within their time frame he would not be able to come out for a week. Fine. No Problem. I am sure all of you felt the same. Just knowing that someone was going to be coming out is better than not knowing if anyone would. He came out never got off is cell phone, told us he needed to order a few parts and would be in touch. Three weeks later with nothing. I guess he lost my number. I contacted him and he yanked my chain for a few more days – that was it. Contacted Old Republic to get some sort of resolution from their service rep and was told it takes time for parts to come in and that I would have to be patient. I informed them this was in fact a dishwasher located in Tyler not the space shuttle. The person that they sent out refused to continue the job. Week 4. No dishwasher. They sent a new repairman out – needed to order parts, it took one week to return with the parts. Turns out it can’t be fixed. It would cost more than a new dishwasher it needs to be replaced. One would think that would be the end of it. Not so. It has been 6 weeks total of waiting on a dishwasher, now Old Republic is dragging their heels on the resolution. Excuses. I don’t know who is to blame. When I called my insurance company regarding a new roof – they came out the next day and replaced the entire roof – had a check in less than 3 days. When I had a car run into my car – insurance paid for the repair. Old Republic needs to remember what they are selling. They cannot/should not be about taking the check and not resolving the issue. In hindsight – save your money – your time is worth more than they can offer.
this in reference to my previous review number 384 i was finally able to get an email thru to upper management and was pleasantly surprised they did some checkin listened to my problem and resolved it quickly and were more than fair
I had Old Republic this last year which came with my house when I bought it. It’s been my only experience with a home warranty company. During our time with them we made 2 service calls, both having to do with the A/C. First time the A/C went out the service tech came out told us that the Freon was empty. They had to come back the next day for the repair but we didn’t have to be home because the unit was outside. The second time the A/C went out we called Old Republic and a tech came out the next day. The fan had broken and he didn’t have the parts to fix it. This was disappointing but understandable. He came back the next day to do the repair. Both times repairs were necessary they were quick to send a technician and the repairs were done in a timely manner. I don’t recall the customer service representatives being rude but I tend to be oblivious. So my coverage is up and I am in the market for a home warranty company. I don’t know if I will use them again. This policy came with our house when we bought it and I would like to hand pick our new policy.
We had a water heater burst at our vacation home in Las Vegas. We happened to be at the house when it happened. We called Old Republic to send out a plumber. The guy they sent told us it would be $400 out of our own pocket on top of the money Old Republic would pay. This was based on trumped up charges. I asked Old Republic if I could replace it myself and just take a payout. They said yes, but they would only give me $400 to cover the heater and my labor. I agreed and replaced the water heater myself. After three months and weekly phone calls to them, I still have not received my check. It took them 1 day to send me the $60 service bill, but 3 months later still no check.
They don’t want to actually cover anything. Approve on phone, take your money and deny claim a week later (after you already waited a week for the “technician” to come out.
Total waste of money – find someone else for home warranty
DO NOT get a home warranty with this company! My wife and I bought a BRAND NEW home with BRAND NEW appliances in Feb of 2011. We have made multiple service calls for our washer, and it’s still not fixed, nor will they replace it. This company comes up with excuses for everything. The repair guy who came didn’t even have the right tools to even attempt to fix it. They don’t stand behind their work, they only guaranty their service calls for 30 days! What a crock of sh*%! So basically, the guy comes and Jerry-Rigs it to work for a few days, we were finding small pieces of plastic in our clothes, and the guy came back out and said, “working fine!” whatever. Worst part, I called these guys to plead my case, they wouldn’t even listen, all they said is it’ll be another 100$ for us to send a service guy out again, meanwhile my “new” washer sounds like it’s going to bust through the floor when we turn it on. I won’t renew my contract with them, nor will I ever recommend them to anyone.
called company for a defective garage door that wouldnt open they came out looked at it and said due to liabilty wouldnt fix the door I had to call out another companyand sent me ac another company to do the job for which i was charged 300 dollars this was a platinum policy company offered to pay 215 dollars was willing to take the loss but then they sent me bill for sixty dollars fo service call even though tech didnt do anything. talked to mary at customer service who said wasnt any help nor was her supervisor mr arturo
Saw a signs of leak in a wall. AZ Air conditioning and plumbing came – charged me $100 for 15 min visit to tell me same.. but won’t do anything to repair till discussing it with the Insurance… $100 !!!! Nice !! . Insurance rep call me to let me know they not sure if they approve or not till wall is opened and plumber determined damage is from normal use or “abuse” !!! Same time Plumber already made me sign the receipt without explaining what I sign for (which I blame myself for…)… Lien on my property if not paying for the repair,,, now think.. who is he going to be paid quicker and larger sum of money from ??? YOU !!! better take the loss and get reliable/ honest local plumber, and the HELL with this insurance !! talking about abuse ???? SCAM !! Planning on file complaints to all institutionals as recommended by one reviewer here.
You have to fight these guys tooth and nail to get them to honor their obligations. I have used them to replace items but not without multiple phone calls and a hassle. I can not recommend old republic. And yes be prepared to be put on hold.
Very dissatisfied with this company. The quality of the technicians sent range from average to poor. The customer service SUCKS!!!. I’ve had numerous encounters with RUDE customer service reps on the phone who are less than helpful. I’ve not had a good experience at all. I will NEVER give Old Republic another dime!!!
My oven went out just before thanksgiving 2011. It is now Dec. 27, 2011 and I still don’t have a working oven. The repair person just told us that they think it is unfixable, but will have to wait until another repair company comes out. This is unacceptable. I want my oven.
if i can give them negative rating i would. i am so disgusted with them and pissed off, i keep crying.
we called old republic on sunday for a broken down furnace (the blower was not working). we called local technician, who thankfully came out on sunday to check the furnace and told us “Furnace is considered unsafe and should not be operated. Should furnace be operated after this date we are released from all liability. Furnace replacement is required.” apparently the furnace is emitting carbon monxide when turned on. so even with 25 degrees high in tahoe, we turned the heater off and called old republic for the next step.
at first, OR seemed to be “helpful” but then the nightmare started. it’s been almost 5 days, we still do not have heat, and we still do not have approval to go ahead with the replacement. we have called them numerous times (and be on hold for average 15min or more each time we call)and every time we call, they needed more info – we have sent them over 4 days: technician invoice for sunday that we had to pay up front, the model of the currrent broken down furnace, cost of the new furnace, model of the new furnace, labor, tax, and other fees. each time we called, they needed something else to “get the process going”. now they want to compare prices and see what “other technicians or models” cost before they can approve. did i mentioned it’s christmas on sunday? we will be frozen without the heat or dead from the carbon monxide poisoning at this rate.
i read over the entire OR home warranty and there is no such indication as to the maximum limit to the reimbursement – customer service rep’s word – we want to make sure you do not pay more than necessary – don’t they mean OR and not the customer?
we pay for the home warranty because we want to make sure we are covered for such issues as the failed furnace when we purchase a home. OR will drag on the process and delay the reimbursement as long as they can, so that they will reimburse you for the very minimum and make your life hell in the meantime. they are suppose to help you owning a house a better experience and help you with the issues like this. i don’t understand how they can say that they represent the customer and customer satisfaction is their prioriy.
i am still waiting for OR to call me back, again. and wondering what else they will need to go forward to approve the replacement of the furnace. at this rate, maybe we will have heat in the summer time.
Bought a new house and nothing is covered. I was told if an appliance doesn’t work on the first time use then it’s not covered. I’ve replaced a water Heater, a furnace and a dishwasher on my own dollar. This company is a waste of money. WARNING CHOOSE A DIFFERENT COMPANY!!
It has been two weeks since my hot water heater stopped working and it still is not working Avod this company!
When we purchased and were searching for a Home Warranty provider, we were recommended to use Old Republic. The old adage of “you learn from your own mistakes” is true here.
The first time we needed and scheduled their services, the technician never showed up (while we waited all day). When we called back and demanded not to use the company Old Republic contracted out to, they sent a second technician. This individual arrived late (after 6:00pm) and only did a temporary fix to our appliance.
We “settled” using our less than perfect appliance and after an extended period of time have requested it be serviced again. Old Republic has denied our claim because there was a lapse in our policy (due to a delay in receipt of our payment because our renewal agreement being lost in the mail).
As a long term home owner, my recommendation is DO NOT USE OLD REPUBLIC! Save yourself the aggravation and just buy a new appliance.
i am really dissapointed with old republic insurance home protection, i had a problem two weeks ago with a refrigerator, and i called them, the guy told me someone from my area will call me back to send a technician, i still waiting for the people, old republic doesn’t care, they just try to sell their insurance , that’s all, i would never recommended this insurance, ripping off company
I am a consumer and they have not let me down. I have three properties covered with Old Republic for over 4 years. I have had numerous claims with this company over the past 4 years and really they have not let me down. I even called them on Christmas Eve night because my kitchen sink got backed-up and water was all over the place and my family was expected to show up within 3 hours for Christmas Eve dinner. Old Republic was open for emergencies and they got a plumber out to my house within 2hours before my party started. The only problem I see is when customers “DO NOT” read the Terms and Conditions of their coverage. It’s naive to think this company is going to cover every situation that arises, “READ YOUR COVERAGE” I had 2-10 and dropped them after one year because their customer service was so “RUDE” and not helpful at all. Customer Service at Old Republic has always been helpful and they are prompt in resolving any matters that you have in a professional tone. I Highly Recommend This Company.
We have been working with Old Republic for over a month now trying to replace our heat pack. I have 2 children under 3 and we have been without heat for 4 weeks. The customer service representatives are very pleasant to work with, but communication between their staff is awful! We requested a highly reputable local heating and air company to be our technician since Old Republic usually sends out a one man show working out of their truck. That is how they get away with paying so little in labor/service cost. It took about 3 weeks or so to get them approved because there was so much miscommunication. They certainly dont make anything easy!
I called THREE weeks after my initial call and asked them about the status of our requested contractor and they said “they are approved but their admin assistant was on a leave of absence for the rest of the week (I called on a Tuesday) and they couldn’t officially put them in the system until Monday when their Admin assistant was back”. ARE YOU KIDDING ME???? Having someone cover someones desk is common business practice…..come on!! We had to wait 6 more days without heat because their assistant was sick!
They also called me and said they approved a full replacement. The next day they call and say they had spoken with their supervisor and they have decided NOT to approve replacement and will only repair the heat pack. They also said they wanted a 2nd opinion! This is almost 4 weeks after my initial call. Needless to say they sent out another tech to our house and he confirmed what they first tech had said, that we needed a full replacement. Old Republic calls me later that day to tell me they had approved the replacement of the unit. Seriously?! I felt like telling them to forget it and we will just get this fixed ourselves. It sure would be a lot easier and quicker. In the end they are replacing the unit, but we are having to pay almost $600 in outside cost for all the little things they don’t cover if you have the standard plan.
One suggestion to them…..It would be nice once you have an open work order to be able to call in to Old Republic and talk directly to the person working on your case. I have wasted hours of my time waiting on the phone and explaining over and over what Im calling about. This has been an extremely stressful process and I could never recommend Old Republic to anyone. It would be so much easier to just save the $300 or more that you spend on the plan and put it towards getting things fixed yourself.
The one positive thing i will say is that all the customer service reps were very nice, respectful and pleasant to talk with. They at least always ask how your day is going =)
I paid the extra fee to have Old Republic include my pool and spa only to find out when I needed my spa repaired that my spa was not included because it doesn’t share equipment with my pool. This was after paying the $60 to have a repair person come out and look at it which they would not reimburse after denying my claim. They also denied a claim to repair a crack in an old gas wall heater saying that the crack was not large enough to warrant repairing. I will NOT be renewing with Old Republic. What a disappointment and total rip off.
I have used three home warranty companies over the last 15 years. Old Republic has had several techs come out for various reasons. I have never any problems getting something repaired or replaced. I have read my contracts closely and understand the dollar limits ahead of time. Since my husband travels for a living, the peace of mind that I can something repaired for a small fee has been great. Within a week of moving into my house the tub stopped draining. They had a plumber out the next day who spent all morning tracking down the sewer blockage, cleared and never had a problem since. My disposal went out and I wanted to replace it with a better one. This wasn’t going to be covered and I knew that ahead of time. I went and bought the one I wanted and replaced it myself. The shelf in my freezer broke. This could have gone either way with some companies. This company never questioned it. The repairman ordered the shelf and a week later came and put it in. Garage door opener stopped working, due to age. They simply replaced and again never hesitated to cover it. I have always felt like they treated us very fairly.
They hire incompetent service people who have no regard for your wasted time when they show up late for an appointment. They don’t care because they know Old Republic is not going to do anything to them, like drop them from their contractor list. So, basically you are at their mercy if you buy their home service contract and expect to be able to use it and get things done in a timely manner. Even if it’s an emergency! They have tons of excuses for the service person being an incompetent idiot. I’d look at other companies with a better reputation and better service people.
My main breaker is located outside my home, but INSIDE my meter box. I found out that this entire panel needed to be replaced about 3 weeks after the purchase of my home, after the lights began to dim at various times–at a cost of about $2,000. After being told by Old Republic this was covered (after paying a $75 technical call fee, 1 other electrical company gave me the same quote for free), Old Republic called back to tell me it wasn’t covered. I called back to reverify and clear up confusion over what the panel was, they talked again with the contractor THEY CHOOSE, then told me it would be covered, or at least some portions would be covered. Only to be called back the next day to be told that it WOULD NOT be covered. Seriously??? I probably used several choice words I shouldn’t have, but they insist that this is the METER BOX, not the main breaker panel. I offered to send pictures, I told them that even Alabama Power said this was the “main breaker panel”, but Old Republic insists that it’s the meter box and they’re not paying. So, my first interaction with this company is that they’re not at all there to help, they’re only looking for ways NOT to cover items, and I have wasted my money. I also have a friend who’s A/C unit went out, and it took him 3 months to finally clear up this confusion. Unless you believe your appliances are on their last leg, and the A/C unit hasn’t been inspected by a licensed company, DO NOT WASTE YOUR MONEY ON THIS! Also, read the fine print…I purchased the “Ultimate Protection” that lists #8 as including the Garage Door Opener…however the fine print next to it reads (with the purchase of the garage door opener option) at an extra $25. And of course, my garage door opener went out today, and no coverage. Gotta love the fine print!
I have a home in Fallbrook Ca. The supply line was leaking in the wall, and the ABS drain line in the crawl space are also broken. When I called they sent out Temecula Drain Service, who stood there and told my wife and I that he has never done a job like that, and as big as that. Why would ORHW send out a drain cleaning service to fix pipes? Than he said it would be about $800.00 to fix but he can’t do it. How can he bid a job he can’t do??? They jacked around and I fixed it my self with 2 of my employees. (I am a Solar contractor)They are bad don’t buy ORHW.Now they had a plumber call me and want to look at it. After They knew I fixed it, why you ask so they can tell me we don’t reimberse.
Experience #1: We had Old Republic home insurance since we brought our house two years ago. About a year ago, our water heater was linking, we got a service contractor who was sent from Old Republic, the contractor seems went whole nine yard to replace our water heater, claimed the new water heater was top of line, we ended still spent around $600 out of our won pocket to get this ‘ top of line’ energy efficient water heater. The new water heater broken this year, we found out the water heater is a older molder which was phrased out form market in the last year, the water heater installation was not compliant with the installation standard as well. When I called the Old Republic, was told the CANT’T do anything about it since the contractor who Old Republic used is no longer with them, we had to find that contractor to deal with them by ourselves.
Experience #2: Our Garage door was not function on last week, in the middle of hurry, we forgot to call Old Republic and call one service company and fixed it. I called and tried to find out if we can get some reimbursement from Old Republic, was told they CAN’T do anything about it since we did not call them first. I understand there must be a fine print somewhere in the contract about this, but the impressive I got from them, they just DON’T care about their customers.