Old Republic Home Warranty

Home Warranty Plan Details and Reviews for Old Republic Home Warranty

Old Republic Home Warranty
Customer Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating2.1 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Total Reviews: 833
Total Quotes : 484
Premium $260-500
Deductible $55-100
Effective At closing or 30 days...
Years In Business 43
BBB Rating A+
Complaint Resolution N
Offers Online Claims N
Coverage Area Nationwide (USA)



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The above premium is offered only for the first year. Rates may go up from second year onwards.

For the past 40 years, Old Republic Home Protection has been providing comprehensive home warranty plans to buyers, sellers and real estate professionals alike. Considered as the nation’s third largest home warranty company, Old Republic protects their customers against expensive repair and replacements of household appliances.

Old Republic Home Protection’s vision is to be People Helping People. The company states that they strive to provide good customer service and to ensure that all their customers are satisfied.

Old Republic Home Protection offers a wide range of online services. Each service is geared specifically towards homeowners, real estate professionals, and contractors.

  • Homeowner Central is a comprehensive online resource for plan holders, allowing them to request service, update their account information, make payments, and help them make the most of their home warranty plan.
  • The Toolbox contains a variety of tools specifically designed for real estate professionals. In addition to ordering and managing home warranty plans for their clients, agents can request service for their clients, read informative tips and articles, and find a host of free customizable online tools designed to build the agent’s business.
  • The Contractor Connection facilitates a smooth customer service experience by allowing their massive independent network of service providers to communicate quickly and effectively with Old Republic Home Protection. Report submissions, request authorization, and ordering of parts can be done through this tool.

The company’s official website gets updated frequently, hence, customers can always find the required information online.

Old Republic Home Protection’s home warranty plans provide comprehensive coverage. They focus on the real estate industry, providing protection to home sellers, home buyers, and agents during one of the largest transactions they may ever make.

Standard coverage
Covers most major systems and appliance. Annual premium ranges from $260 to $500, depending on the location of your home. The company’s standard home warranty plan offers coverage on plumbing, water heaters (including tankless water heaters),  heating systems, electrical systems, and kitchen appliances, including ovens/ranges, dishwashers, built-in microwaves, garbage disposals, and trash compactors. They also include specialty items such as built-in whirlpool bathtubs, garage door openers, hot water recirculating pumps, and central vacuum systems at no extra cost. In some locations, air conditioning, refrigerator and washer/dryer may be included with standard coverage.

The Ultimate Protection plan upgrade
This plan offers an exceptional value. In addition to their standard coverage, items covered by Ultimate Protection include the cost to correct code violations (up to $250 per plan), the cost of permits (up to $250 per occurrence), cranes needed for covered HVAC malfunctions, haul away of old appliances and equipment, recovery and disposal of refrigerants, and over 30 other items.

Platinum Protection plan upgrade
This plan provides the company’s most comprehensive coverage. In addition to everything covered by the standard plan and Ultimate Protection, Platinum Protection adds:

  • Up to $1,000 per plan for construction/carpentry or other related costs necessary to effect a covered repair or replacement (including the correction of code violations)
  • Up to $250 per Plan to clear stoppages occurring due to roots or toward the removal of toilets or other access to clear a stoppage (including the cost to install a ground level cleanout)
  • Up to $500 per Plan for repair/replacement of vents/flues, as part of a covered service
  • Increase the standard plan limit per plan term by $1,000 ( amounting up to $2,500 in total) for the repair/replacement of diesel, oil, Glycol, hot water, steam, radiant, geothermal, water cooled and water sourced heating and air conditioning systems
  • Tub spouts (replaced with chrome builder’s standard, as necessary), tub spout diverters, and basket strainers

In addition, the company also offers a wide variety of optional coverage for specialty items such as pool and spa equipment, ornamental fountains, water softeners, septic systems, well pumps, and much more.

Reviews & Ratings

The Woodlands - TX 01-14-2017
Lee D.,The Woodlands TX
Posted On 01/14/17
Review No. 108078
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had a year in which I had to use their service more than once. A/C repair (still managed to cost me $900 out of pocket) and a couple of pool repairs. What did OR do? They dropped me after many years of being a loyal customer over 3 different homes and multiple referrals. The only reason I was dropped is because I used the service. Their only remedy was to offer me a list of other services. Not only that, they gave me less than 30 days notice which will likely leave me uncovered for weeks once I select a new plan. view less
I had a year in which I had to use their service more than once. A/C repair (still managed to cost me $900 out of pocket) and a couple of pool repairs. What did OR do? They dropped me after many years of being a loyal customer over 3 different homes and multiple referrals. The only reason I was dropped is because I used the service. Their only remedy was to offer me a list of other
... view more
# 108078
Old Republic Home Warranty
01-16-2017
We can certainly understand your concern and we sincerely apologize for any inconvenience this decision may cause you.



While it is our goal to provide coverage in as many areas as possible, there are times when we cannot continue to offer coverage to a specific area for any number of reasons, the main reason being the inability to provide timely service and/or lack of a Service Provider network. While you appreciate the ability to contact your own contractor, not all Plan Holders feel likewise.



In the event you wish to maintain your home warranty coverage, you may wish to contact another Home Warranty Company to obtain coverage. We recommend visiting the National Home Service Contract Association website at homeservicecontract.org for a list of reputable companies. We do not suggest companies that sell home warranties strictly over the Internet, as many are not properly licensed and/or regulated as required.



While our goal as an organization is to serve others with a "People Helping People" philosophy, we hope you can understand our position.

view less
We can certainly understand your concern and we sincerely apologize for any inconvenience this decision may cause you.



While it is our goal to provide coverage in as many areas as possible, there are times when we cannot continue to offer coverage to a specific area for any number of reasons, the main reason being the inability to provide timely service and/or lack of
... view more
Rancho Mirage - CA 01-14-2017
Greg Hewett and Neil Kruse,Rancho Mirage CA
Posted On 01/14/17
Review No. 108076
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Twice we have called in problems (overheated dishwasher that literally burned a hole in the front panel) and a faucet that was defective. Both times this insurance company claimed, "modification" and they would not cover! How is a defective faucet a modification!!! We bought this house and had a 795.00 old republic warranty policy to cover any defective problems for the first year. This company hasn't paid for anyone's claims that I have heard. The state attorney general needs to investigate this company and their practices. I would also warn real estate companies (Berkshire/Hathaway) that using this company as a selling tool to the house buyer is also fraud. view less
Twice we have called in problems (overheated dishwasher that literally burned a hole in the front panel) and a faucet that was defective. Both times this insurance company claimed, "modification" and they would not cover! How is a defective faucet a modification!!! We bought this house and had a 795.00 old republic warranty policy to cover any defective problems for the first year. This
... view more
# 108076
Old Republic Home Warranty
01-16-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Overland Park - KS 01-11-2017
Minh Le,Overland Park KS
Posted On 01/11/17
Review No. 108051
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
**Avoid this company at all cost!** We have a ceiling fan in the kitchen with a remote control. It is not working and Old Republic told me they only cover the fan, not the remote. Are you kidding me? The remote control and the fan are one unit. How can you pick and choose what to cover?!! So I told the customer rep I'd like to cancel my plan and she said she would transfer me to that department. I waited for a little bit and an auto voice came up saying that the cancel department was on the line and then promptly said "Thank you. Good-bye!" It was not even a real person, just a way to avoid to process my cancellation request. What a scam!!! view less
**Avoid this company at all cost!** We have a ceiling fan in the kitchen with a remote control. It is not working and Old Republic told me they only cover the fan, not the remote. Are you kidding me? The remote control and the fan are one unit. How can you pick and choose what to cover?!! So I told the customer rep I'd like to cancel my plan and she said she would transfer me to that
... view more
# 108051
Old Republic Home Warranty
01-16-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Garland - TX 01-10-2017
Brandon Marshall,Garland TX
Posted On 01/10/17
Review No. 108031
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Why does this company have an A+ rating with the BBB with a 91% Negative on Reviews?

Had setup appointment for Plumber to come out to look at toilet. When we flush it backs up into the walking shower in the bathroom. The plumber tries to clear drain. Walk out to "make a phone" to Old Republic to get authorization to move forward to next step. The Old Republic calls me and informs me what the plumber is going to do next. Old Republic informs me the Plumber cannot clear drain, needs to remove the toilet to clear the line which I am told is not covered by the plan according the Old Republic. The cost to remove the toilet is $125 REALLY? Now the plumber comes back after talking to Old Republic to move forward to remove toilet. NOW the plumber informs me that he does not have to tools needed with him to do the job. WHAT? The plumber comes out to do a job and is not prepared, so he is going to come out the next day. He leaves. I now CALL Old Republic back, explaining my disappointment with the plumbing contractor Old Republic choose and sent to me. NOW Old Republic phone person informs me that there is a mistake and the repair request should have been denied, because they do not cover it if the toilet has to be removed. So NOW Old republic is telling me TWO different stories. Now I ask for a supervisor and am placed on hold for 45 minutes. And someone else comes back and says they need to transfer me again. NOW I just want a REFUND for my plan and no longer need anything from Old Republic. On top of that I had a order in for a Overhead Garage door to be looked at as well and 3 days and still not contact to setup appointment for the garage door. The Contracts Old Republic chooses are worthless and even Old Republic themselves give contradiction info to me the customer. No one knows what’s going on. Time for a Refund view less
Why does this company have an A+ rating with the BBB with a 91% Negative on Reviews?

Had setup appointment for Plumber to come out to look at toilet. When we flush it backs up into the walking shower in the bathroom. The plumber tries to clear drain. Walk out to "make a phone" to Old Republic to get authorization to move forward to next step. The Old Republic calls me and
... view more
# 108031
Old Republic Home Warranty
01-16-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Clemson - SC 01-05-2017
Shaun,Clemson SC
Posted On 01/05/17
Review No. 107979
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have used this company for four years and I'm officially canceling my policy. The few times I have called them over the course of my contract they always seem. To find a way out of paying for the repair. Our heat went out over the holidays and their technician came out. He said the unit was "shot". Old republic informed my it would be the manufacturers responsible for repair. Quoting a bad heat exchanger. When the manufacturers technician arrived he had the the heat running in 10 minutes at my cost. No new parts were required. Old Republic would not refund $75 for incorrect analysis. They are fraud. Beware! view less
I have used this company for four years and I'm officially canceling my policy. The few times I have called them over the course of my contract they always seem. To find a way out of paying for the repair. Our heat went out over the holidays and their technician came out. He said the unit was "shot". Old republic informed my it would be the manufacturers responsible for repair. Quoting a bad
... view more
# 107979
Old Republic Home Warranty
01-16-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Stafford - VA 01-03-2017
BB ,Stafford VA
Posted On 01/03/17
Review No. 107942
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
There was always a clause or something that wasn't covered. We bought our house and had many issues and they only covered the water heater itself not the overflow tank that flooded the basement. Was very disappointed most items weren't covered.
Waste of money. Liked American home shield better but they had longer repair time waits and cost more.
# 107942
Old Republic Home Warranty
01-04-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
San Diego - CA 12-30-2016
Nick Beckmann,San Diego CA
Posted On 12/30/16
Review No. 107901
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had a shower head that broke off, but the threads of the shower head remained screwed in - the pipe broke just after the threads - this part was in the wall (you had to look through the hole in the tile to see the broken pipe that remained). The shower head came off and the break in the pipe was easily visible.

I submitted a work order to Old Home Republic and their plumber came to look at the problem. The plumber took pictures of the broken shower head and the hole in the tile. He told me something about the pipe being soldered and said that the wall and tile would have to be cut into, removed, and then new tile affixed to the wall to fix the issue. With this diagnosis the work order would have to be reviewed by OHR to see if the repairs were covered. I paid the $60 service fee and he left.

The work order was reviewed by OHR and denied, with no explanation. When I followed up with OHR for more detail, the representative told me that their assessment was that the shower head had been improperly installed and any repair would not be covered by them, since it was not a defect.

I hired a plumber to come out and look at the issue and assess the cost of the necessary repairs based on OHR's plumber's diagnosis. He looked in the hole in the wall and explained that the pipe wasn't soldered - it had just broken and the threads of the old shower head remained, making the repair a simple matter. The service he quoted was "BMP to extract nipple" i.e. removing the screw-in part from the broken shower head so that a fresh one could be attached. He then installed a new shower head. The entire process took less than 10 minutes.

I called OHR to explain the correct diagnosis of the problem. After much negotiation and explanation they told me to send the invoice from the plumber I hired and they would look at it to determine if a refund of their service fee was justified. They never got back to me. After several months of waiting, I called to follow up. They told me they couldn't tell what the plumber did and referred to the original incorrect diagnosis of an "incorrect installation" as justification for refusing to refund the service fee.

I tried leaving my opinion out of the above text. Here is my opinion:
At no point has OHR or its plumbers and representatives demonstrated the basic competence and communication a reasonable person should expect from the company - do not work with them if it is at all possible to avoid it. view less
I had a shower head that broke off, but the threads of the shower head remained screwed in - the pipe broke just after the threads - this part was in the wall (you had to look through the hole in the tile to see the broken pipe that remained). The shower head came off and the break in the pipe was easily visible.

I submitted a work order to Old Home Republic and their plumber
... view more
# 107901
Old Republic Home Warranty
01-04-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Vero beach - FL 12-30-2016
Tina,Vero beach FL
Posted On 12/30/16
Review No. 107897
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They are the WORST I have ever seen,
They take you only if you don't cost them money if they can make money from you but if you cost them money for one year they will kick you out even if you had several homes and all the others didn't cost them money but only money cost them they will not take this one
They take the good one and LEAVE You The BAD ONE
Whey I am doing warranty and paying money if I am not going to benefit from it one day why I keep renewing it if I know that if I need something they will not do
You WILL LOSE YOUR MONEY
DO Not GO With OLD REPUBLIC for YOUR HOME WARRANTY view less
They are the WORST I have ever seen,
They take you only if you don't cost them money if they can make money from you but if you cost them money for one year they will kick you out even if you had several homes and all the others didn't cost them money but only money cost them they will not take this one
They take the good one and LEAVE You The BAD ONE
Whey I am doing
... view more
# 107897
Old Republic Home Warranty
01-04-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
WESTMINSTER - MD 12-30-2016
Vincent D Herring,WESTMINSTER MD
Posted On 12/30/16
Review No. 107895
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Bought my first house sep 29 2016 thought I was in good hands because I had a home warranty, boy was i wrong. 2 weeks into the house the refrigerator started leaking on the wood floors placed a service call paid the 100$ for trade call fee and they denied the claim and would not cover the refrigerator or any of its parts because the previous owners had the condenser replaced and I still had to go buy a new refrigerator. Then about a month later one of my drain pipes to the septic system broke about 15 feet from the house and was slow draining so I figured I would try again and called to place a service request and ofcourse I was informed they do not cover the broken pipe. So I explained to the lady I was speaking with that my main concern was the ac unit which is over 30 years old when and if the time came it was to go up would they tell me it wasn't covered because it had a part replaced like my refrigerator because I could almost guarantee it doesn't have original parts and she said it was a 50/50 shot. I told her that simply does not sit well with me and was not going to wait to find out on a 50/50 shot and that I wanted to cancel my plan and find another, I canceled my plan on Dec 15, 2016 which is slightly less then 3 months of having the plan and they sent me a check for half the amount the plan costed. So basically they didn't cover anything and got a free 200$ for doing absolutely nothing, I will make sure I do not refer old republic home warranty to anyone. view less
Bought my first house sep 29 2016 thought I was in good hands because I had a home warranty, boy was i wrong. 2 weeks into the house the refrigerator started leaking on the wood floors placed a service call paid the 100$ for trade call fee and they denied the claim and would not cover the refrigerator or any of its parts because the previous owners had the condenser replaced and I still had to
... view more
# 107895
Old Republic Home Warranty
01-04-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Tempe - AZ 12-30-2016
Steve,Tempe AZ
Posted On 12/30/16
Review No. 107888
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This past year I purchased a home, and subsequently purchased ORHW's Platinum Protection Plan ($550/year-their most-encompassing plan). Tonight, I had an electric plug outlet catch on fire and start smoking- after no less than 5 phone calls to ORHP to try to get an emergency vendor to the property (3 of these which I was told I was being transferred and was then hung up on), I called an emergency vendor of my own choosing because ORHP told me that they couldn't do anything for 24-48 hours when one of their contracted technicians could respond. When I explained that my outlet was literally smoking as I was speaking to them, I received zero empathy and zero urgency to call a vendor to my home. When the vendor I called showed up and repaired the issue, he handed me a $300+ bill for an after-hours charge. I called ORHP back the same evening and the answering service (2 more calls!) could not figure out who to transfer me to take the bill. They also said they most likely would not pay it. I have had one experience like this before in one of the rental homes I own, and ORHP will be losing 100% of my business as soon as my contracts are up. They are unresponsive, untrustworthy, and worst of all, uncommunicative. Do not trust their services and certainly do not pay their fee as you will be throwing your money away and creating frustration for yourself when they refuse to help you in a time you need assistance most. view less
This past year I purchased a home, and subsequently purchased ORHW's Platinum Protection Plan ($550/year-their most-encompassing plan). Tonight, I had an electric plug outlet catch on fire and start smoking- after no less than 5 phone calls to ORHP to try to get an emergency vendor to the property (3 of these which I was told I was being transferred and was then hung up on), I called an
... view more
# 107888
Old Republic Home Warranty
01-04-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Nacogdoches - TX 12-30-2016
Ken VanDyke,Nacogdoches TX
Posted On 12/30/16
Review No. 107887
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Have had plan since 2010. On November 28, 2016 our A/C stopped working. Called ORHW. Technician came out and did fan motor condenser was bad and would have to order a new one. After 3 weeks of calling still no oart and A/C still not repaired. ORHW said that they were unable to get part and would replace unit. Technician came out on Tuesday to get info on unit. Received call today from ORHW saying that our unit was installed improperly and that we would have to pay $1000. After reading so many comments that seems to be the standard replay when they have to replace something! We will be contacting an independent A/C specialist for another opinion as well as an attorney to discuss "Breach of Contract". view less
Have had plan since 2010. On November 28, 2016 our A/C stopped working. Called ORHW. Technician came out and did fan motor condenser was bad and would have to order a new one. After 3 weeks of calling still no oart and A/C still not repaired. ORHW said that they were unable to get part and would replace unit. Technician came out on Tuesday to get info on unit. Received call today from ORHW
... view more
# 107887
Old Republic Home Warranty
01-04-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Nacogdoches - TX 12-30-2016
Ken VanDyke,Nacogdoches TX
Posted On 12/30/16
Review No. 107886
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have been without A/C since November 28, 2016. Technician came out day after claim filed and said the fan motor on condenser was bad and needed to be replaced. After a week I had to call and check because I hadn't heard from anyone. Said part was being ordered and would be fixed the following week. A week came and went and no call. Called ORHW again and they called technician and he said the part would be in the next week. The next week came and went and A/C still not fixed. Called again last week and they said they couldn't get the part so they would have to replace unit. Had a miserable Christmas as it was 80 degrees in house! Too hot to cook and have family over so we cancelled that. Technician came on Tuesday to look at the unit and get info so ORHW could order unit. Then today (2 days later) ORHW called and said that our unit wasn't installed properly and they wouldn't pay to have it fixed, that we would have to pay $1000 to have the unit properly installed!!! We are now calling an independent A/C specialist for another opinion as well as contacting an attorney in regard to "breach of contract or bad faith". Very disappointed when I found this sight with so many bad reviews. We have had the policy since 2010!! view less
We have been without A/C since November 28, 2016. Technician came out day after claim filed and said the fan motor on condenser was bad and needed to be replaced. After a week I had to call and check because I hadn't heard from anyone. Said part was being ordered and would be fixed the following week. A week came and went and no call. Called ORHW again and they called technician and he said
... view more
# 107886
Old Republic Home Warranty
01-04-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
WESTMINSTER - MD 12-29-2016
Vincent D Herring,WESTMINSTER MD
Posted On 12/29/16
Review No. 107883
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Bought my first house sep 29 2016 thought I was in good hands because I had a home warranty, boy was i wrong. 2 weeks into the house the refrigerator started leaking on the wood floors placed a service call paid the 100$ for trade call fee and they denied the claim and would not cover the refrigerator or any of its parts because the previous owners had the condenser replaced and I still had to go buy a new refrigerator. Then about a month later one of my drain pipes to the septic system broke about 15 feet from the house and was slow draining so I figured I would try again and called to place a service request and ofcourse I was informed they do not cover the broken pipe. So I explained to the lady I was speaking with that my main concern was the ac unit which is over 30 years old when and if the time came it was to go up would they tell me it wasn't covered because it had a part replaced like my refrigerator because I could almost guarantee it doesn't have original parts and she said it was a 50/50 shot. I told her that simply does not sit well with me and was not going to wait to find out on a 50/50 shot and that I wanted to cancel my plan and find another, I canceled my plan on Dec 15, 2016 which is slightly less then 3 months of having the plan and they sent me a check for half the amount the plan costed. So basically they didn't cover anything and got a free 200$ for doing absolutely nothing, I will make sure I do not refer old republic home warranty to anyone. view less
Bought my first house sep 29 2016 thought I was in good hands because I had a home warranty, boy was i wrong. 2 weeks into the house the refrigerator started leaking on the wood floors placed a service call paid the 100$ for trade call fee and they denied the claim and would not cover the refrigerator or any of its parts because the previous owners had the condenser replaced and I still had to
... view more
# 107883
Old Republic Home Warranty
01-04-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Chula Vista - CA 12-20-2016
Rhea T,Chula Vista CA
Posted On 12/20/16
Review No. 107699
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have just gotten off the phone with an Old Republic representative by the name of Renee. I am very disappointed in the lack of customer service I have received that left me very upset. On December 15, 2016 my garage springs had broke and I was unable to open the garage. I had originally filed a claim but cancelled it since it was after hours I was not sure when they would return my call. When I downloaded to view my declaration of coverage online it had no information on my property, it did not indicate exactly what coverage I had. I read that the standard plan did not cover springs. The office was closed so I was not able to reach customer service. Also it was an emergency because my car was in the garage and I needed it fixed ASAP because I had to take my kids to school and go to work the next day. The contractor that they referred to me was in Temecula which is an hour and half away from Chula Vista. God knows when he would be able to make it down to my area. I have also read reviews where people paid the $65 for the trade call fees and come to find out it was not covered and had to pay the repair. I did not want to take that chance so I contacted the garage repair guy that fixed our garage in our previous home. After calling around he gave me the best quote of $195 for being a returning customer and also he was available to come fix it first thing in the morning. I have been paying $48 for our home warranty which I thought was pretty high for standard coverage and was looking into shopping for another home warranty company.


I gave old republic a call this morning and the rep said I have the platinum plus with AC and the springs in my garage was actually covered. So I explained my situation and ask for reimbursement and the representative argued with me and said I should of called first and if I did not understand my plan, and they are denying me my reimbursement. I explained the office was closed. She said she was just telling me what her supervisor was relaying to her. I asked to speak to her supervisor but she said no one was available and she would have one call me by the end of the day. I understand if the service was not covered but they are trying to get away with not paying something that was covered under the plan, and not even taking in consideration the emergency situation I was in. They rather lose my business than reimburse me the measly $130 (minus the trade call fees). What a joke! I'm very disappointed in the lack of customer service, professionalism, and and lack of understanding. I hope this gets resolved but if not, and this is how Old republic treats their customers I will not be renewing my policy. Please save the headache and try another company. view less
I have just gotten off the phone with an Old Republic representative by the name of Renee. I am very disappointed in the lack of customer service I have received that left me very upset. On December 15, 2016 my garage springs had broke and I was unable to open the garage. I had originally filed a claim but cancelled it since it was after hours I was not sure when they would return my call.
... view more
# 107699
Old Republic Home Warranty
12-23-2016
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Chula Vista - CA 12-20-2016
Rhea ,Chula Vista CA
Posted On 12/20/16
Review No. 107697
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have just gotten off the phone with an Old Republic representative by the name of Renee. I am very disappointed in the lack of customer service I have received that left me very upset. On December 15, 2016 my garage springs had broke and I was unable to open the garage. I had originally filed a claim but cancelled it since it was after hours I was not sure when they would get back to me. When I downloaded my the details to my policy I had read that standard plan did not cover the springs. When I downloaded to view my declaration of coverage online it had no information on my property, it did not indicate the exact coverage I had. The office was closed so I was not able to reach customer service. Also it was an emergency because my car was in the garage, and the contractor they assigned to me was located all the way in Temecula which is an hour and a half from my Chula Vista. I have read reviews where people paid the $65 for the trade call fees and come to find out it was not even covered and had to pay the repair as well. I did not want to take that chance so I contacted the garage repair guy that fixed our garage in our previous home. After calling around he gave me the best quote of $195 for being a returning customer and also he was available to come fix it first thing in the morning. I have been paying $48 for our home warranty which I thought was pretty high for standard coverage and was looking into shopping for another home warranty company.


I gave old republic a call this morning and the rep said I have the platinum plus with AC and the springs in my garage was actually covered. So I explained my situation and asked for reimbursement and the representative argued with me and said I should of called first if I did not understand my plan, and they are denying me my reimbursement. I explained the office was closed. I asked to speak to a supervisor but she said no one was available and she would have one call me by the end of the day. They are denying something that was covered and that should of been paid by them, not taking in consideration the emergency situation I was in. They rather lose me as a customer with my $588 yearly premium than pay me the $130 ( minus the trade call fees) reimbursement. What a joke! I'm very disappointed in the lack of customer service, professionalism and lack of understanding. If this is how Old republic treats their customers I definitely will not be renewing my policy. view less
I have just gotten off the phone with an Old Republic representative by the name of Renee. I am very disappointed in the lack of customer service I have received that left me very upset. On December 15, 2016 my garage springs had broke and I was unable to open the garage. I had originally filed a claim but cancelled it since it was after hours I was not sure when they would get back to me.
... view more
# 107697
Old Republic Home Warranty
12-23-2016
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
lancaster ca - CA 12-13-2016
Christopher J Barnes,lancaster ca CA
Posted On 12/13/16
Review No. 107575
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer service was good. Talking to them on the phone they were very nice. Now their repair service is not so good. So glad my contract is up will not be renewing it. my $500 will go to the best.
because my house deserves the best. ORHW left a large hole in my ceiling then sent me two checks for $168 and $129 after they stated they could not repair it. smh......... well time to find a new company
this time i will read over the policy well. view less
Customer service was good. Talking to them on the phone they were very nice. Now their repair service is not so good. So glad my contract is up will not be renewing it. my $500 will go to the best.
because my house deserves the best. ORHW left a large hole in my ceiling then sent me two checks for $168 and $129 after they stated they could not repair it. smh......... well time to
... view more
# 107575
Old Republic Home Warranty
12-23-2016
We sincerely apologize for the circumstances relayed and for any inconvenience this has caused you. We want very much to review this matter and address the concerns outlined. We have tried to contact you to discuss your concerns but unfortunately we have been unable to reach you. Please contact our assigned associate at your earliest convenience. Thank you
Corapeake - NC 12-12-2016
Elena Tangney,Corapeake NC
Posted On 12/12/16
Review No. 107551
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have had ORHP for 4 plus years. Just received a brief letter telling me they can not renew my warranty. No explanation. I called, they informed me its due to the fact that they do not have contractors in my area to fulfill repair orders!! For the past 4 plus years they haven't either, however they allowed me to contact a provider, then get approval from them for cost beforehand. This worked just fine, so why is that not still feasible? Unprofessional to drop a faithful customer with out an explanation, and not even a good explanation. view less
I have had ORHP for 4 plus years. Just received a brief letter telling me they can not renew my warranty. No explanation. I called, they informed me its due to the fact that they do not have contractors in my area to fulfill repair orders!! For the past 4 plus years they haven't either, however they allowed me to contact a provider, then get approval from them for cost beforehand. This
... view more
# 107551
Old Republic Home Warranty
12-23-2016
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Old Republic Home Warranty
12-23-2016
We can certainly understand your concern and we sincerely apologize for any inconvenience this decision may cause you.



While it is our goal to provide coverage in as many areas as possible, there are times when we cannot continue to offer coverage to a specific area for any number of reasons, the main reason being the inability to provide timely service and/or lack of a Service Provider network. While you appreciate the ability to contact your own contractor, not all Plan Holders feel likewise.



In the event you wish to maintain your home warranty coverage, you may wish to contact another Home Warranty Company to obtain coverage. We recommend visiting the National Home Service Contract Association website at homeservicecontract.org for a list of reputable companies. We do not suggest companies that sell home warranties strictly over the Internet, as many are not properly licensed and/or regulated as required.



While our goal as an organization is to serve others with a "People Helping People" philosophy, we hope you can understand our position.

view less
We can certainly understand your concern and we sincerely apologize for any inconvenience this decision may cause you.



While it is our goal to provide coverage in as many areas as possible, there are times when we cannot continue to offer coverage to a specific area for any number of reasons, the main reason being the inability to provide timely service and/or lack of
... view more
Corapeake - NC 12-12-2016
Elena Tangney,Corapeake NC
Posted On 12/12/16
Review No. 107550
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have had ORHP for 4 plus years. Just received a brief letter telling me they can not renew my warranty. No explanation. I called, they informed me its due to the fact that they do not have contractors in my area to fulfill repair orders!! For the past 4 plus years they haven't either, however they allowed me to contact a provider, then get approval from them for cost beforehand. This worked just fine, so why is that not still feasible? Unprofessional to drop a faithful customer with out an explanation, and not even a good explanation. view less
I have had ORHP for 4 plus years. Just received a brief letter telling me they can not renew my warranty. No explanation. I called, they informed me its due to the fact that they do not have contractors in my area to fulfill repair orders!! For the past 4 plus years they haven't either, however they allowed me to contact a provider, then get approval from them for cost beforehand. This
... view more
# 107550
Old Republic Home Warranty
12-23-2016
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Old Republic Home Warranty
12-23-2016
We can certainly understand your concern and we sincerely apologize for any inconvenience this decision may cause you.



While it is our goal to provide coverage in as many areas as possible, there are times when we cannot continue to offer coverage to a specific area for any number of reasons, the main reason being the inability to provide timely service and/or lack of a Service Provider network. While you appreciate the ability to contact your own contractor, not all Plan Holders feel likewise.



In the event you wish to maintain your home warranty coverage, you may wish to contact another Home Warranty Company to obtain coverage. We recommend visiting the National Home Service Contract Association website at homeservicecontract.org for a list of reputable companies. We do not suggest companies that sell home warranties strictly over the Internet, as many are not properly licensed and/or regulated as required.



While our goal as an organization is to serve others with a "People Helping People" philosophy, we hope you can understand our position.

view less
We can certainly understand your concern and we sincerely apologize for any inconvenience this decision may cause you.



While it is our goal to provide coverage in as many areas as possible, there are times when we cannot continue to offer coverage to a specific area for any number of reasons, the main reason being the inability to provide timely service and/or lack of
... view more
Wylie - TX 12-08-2016
Kyle Archer,Wylie TX
Posted On 12/08/16
Review No. 107488
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Moved in 1 week ago and called for service today regarding a moldy smell and wetness underneath a kitchen cabinet. After talking with the rep he stated that since I could smell mildew that the leak was preexisting and therefore wasn't covered. Why even have a warranty?
# 107488
Old Republic Home Warranty
01-04-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Glendale - AZ 12-01-2016
Felix Rivera,Glendale AZ
Posted On 12/01/16
Review No. 107392
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrible customer service! Always trying to avoid any repairs. Ive had the worst experience with them and its only been 6months!.do not recomend this company!
# 107392
Old Republic Home Warranty
12-13-2016
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Las Vegas - NV 11-14-2016
Todd,Las Vegas NV
Posted On 11/14/16
Review No. 107060
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
A joke and a complete waste of money. I bought a warranty with a home and.... SURPRISE, they won't cover a "covered" malfunctioning furnace. I wish I had read the reviews before choosing this company. DO NOT PURCHASE A WARRANTY FROM THIS COMPANY. You're better off using your five hundred dollars as kindling for a fire. At least that way you'll have heat for an hour.
# 107060
Old Republic Home Warranty
11-16-2016
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Dale City - VA 11-12-2016
Punch Stockwell,Dale City VA
Posted On 11/12/16
Review No. 107019
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company worked out well while I was paying premiums and not hardly making service calls the first year, but when I used them more than once the 2nd year, they would not renew the policy for the third year because they had to pay out more in repairs during the 2nd year (365 days) than the yearly premium I had to pay them. The last time I checked that was the way the game worked. If I pay you for the protection and I don't file any claims; hence no money out of your pocket; you get to keep it all. If I pay you for the protection and I do file a claim and you have to do the repair (after you get my service fee) then we both win. Yes you have to spend money ORHW, but that is the nature of the beast when your business is one that asserts that you will fix items that are under your written warranty. I will never recommend this company to anyone. The service personnel that have come out over the last year were very timely, efficient and always fixed the item so the four stars is recognition of their efforts, but ORHW is not the company they claim to be. Let the buyer beware!!! view less
This company worked out well while I was paying premiums and not hardly making service calls the first year, but when I used them more than once the 2nd year, they would not renew the policy for the third year because they had to pay out more in repairs during the 2nd year (365 days) than the yearly premium I had to pay them. The last time I checked that was the way the game worked. If I pay
... view more
# 107019
Old Republic Home Warranty
11-16-2016
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
LOS ANGELES - CA 11-08-2016
andrew F,LOS ANGELES CA
Posted On 11/08/16
Review No. 106948
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
DO NOT USE ONE REPUBLIC HOME WARRANTY!!! They are a complete scam!! We recently purchased a home in Los Angeles and purchased the top plan with One Republic which was to cover everything and replacement if needed. A few months into owning the home our cooktop stopped working. We filed a claim and they sent out a repair technician. We waited all day for the repair guy to show up and he finally came at the end of his 6 or 8 hour window. He was unable to repair the cooktop and said he needed to look for a part otherwise it would be replaced. We paid him $65 (FOR NOTHING) and he said he would be in touch in the next couple of days. A week went by with no call and we began calling One Republic. They still had not found a part and said it would be a couple of weeks before they would replace the appliance. It has now been 4-5 weeks! and we have had to call weekly for updates. We called the repair company directly and everything that One Republic was telling us was untrue and they were not sure the part would even fix the problem. The company told us the part they were looking for may not even fix the problem and they would have to try it and see if another part would be needed. We have had a broken cooktop for over a month! We have tried to contact a supervisor and the only person they would put us in contact with was "Art". He was not helpful and rude. He said we had to keep waiting or he would give us a credit of less than half the price to replace the appliance if we forfeit our warranty. We paid for the top plan to avoid this B.S. yet they are still giving us the run around. He said if we accepted the credit we would lose all rights to our plan. One REPUBLIC Home WARRANTY is a SCAM. DO NOT USE THEM. ART WAS RUDE and we want to talk to HIS BOSS!!! It is so great dealing with all of this with the Holidays around the corner. DO NOT USE ONE REPUBLIC!!!!!! view less
DO NOT USE ONE REPUBLIC HOME WARRANTY!!! They are a complete scam!! We recently purchased a home in Los Angeles and purchased the top plan with One Republic which was to cover everything and replacement if needed. A few months into owning the home our cooktop stopped working. We filed a claim and they sent out a repair technician. We waited all day for the repair guy to show up and he
... view more
# 106948
Old Republic Home Warranty
11-14-2016
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Los Angeles - CA 11-08-2016
andrew F,Los Angeles CA
Posted On 11/08/16
Review No. 106947
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
DO NOT USE ONE REPUBLIC HOME WARRANTY!!! They are a complete scam!! We recently purchased a home in Los Angeles and purchased the top plan with One Republic which was to cover everything and replacement if needed. A few months into owning the home our cooktop stopped working. We filed a claim and they sent out a repair technician. We waited all day for the repair guy to show up and he finally came at the end of his 6 or 8 hour window. He was unable to repair the cooktop and said he needed to look for a part otherwise it would be replaced. We paid him $65 (FOR NOTHING) and he said he would be in touch in the next couple of days. A week went by with no call and we began calling One Republic. They still had not found a part and said it would be a couple of weeks before they would replace the appliance. It has now been 4-5 weeks! and we have had to call weekly for updates. We called the repair company directly and everything that One Republic was telling us was untrue and they were not sure the part would even fix the problem. The company told us the part they were looking for may not even fix the problem and they would have to try it and see if another part would be needed. We have had a broken cooktop for over a month! We have tried to contact a supervisor and the only person they would put us in contact with was "Art". He was not helpful and rude. He said we had to keep waiting or he would give us a credit of less than half the price to replace the appliance if we forfeit our warranty. We paid for the top plan to avoid this B.S. yet they are still giving us the run around. He said if we accepted the credit we would lose all rights to our plan. One REPUBLIC Home WARRANTY is a SCAM. DO NOT USE THEM. ART WAS RUDE and we want to talk to HIS BOSS!!! It is so great dealing with all of this with the Holidays around the corner. DO NOT USE ONE REPUBLIC!!!!!! view less
DO NOT USE ONE REPUBLIC HOME WARRANTY!!! They are a complete scam!! We recently purchased a home in Los Angeles and purchased the top plan with One Republic which was to cover everything and replacement if needed. A few months into owning the home our cooktop stopped working. We filed a claim and they sent out a repair technician. We waited all day for the repair guy to show up and he
... view more
# 106947
Old Republic Home Warranty
12-23-2016
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Fort Walton Beach - FL 11-01-2016
Ariel,Fort Walton Beach FL
Posted On 11/01/16
Review No. 106830
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I called and spoke with an American gentleman when I ran into a problem with my AC not reaching 2 of the rooms in my house. I went through the warranty paperwork, it does say that duct work is included into this. The gentleman I spoke with originally was very professional and helpful. Unfortunately, I cannot say the same for anyone else after this... The service company was supposed to come that Monday, they were not able to, told me a time they would come the next day. They never called again so I called them. They came a few hours after they said they would. They didn't spend much time at the house. I called the warranty company to see what the next step was after they left, warranty company said there is nothing they will cover since it is duct work that would need to be checked out but would have to go through the floor. I said okay, well why is this not covered? She said the AC technician said it was not malfunctioning that there was minimal air coming through. I said minimal air... sooo how is this not malfunctioning? What is your definition of malfunctioning, because my definition is not working as it should/properly.... is it not???? So wasted my time and $75 dollars. I am not happy at all! Will never use a warranty company for this stuff ever again!!!! view less
I called and spoke with an American gentleman when I ran into a problem with my AC not reaching 2 of the rooms in my house. I went through the warranty paperwork, it does say that duct work is included into this. The gentleman I spoke with originally was very professional and helpful. Unfortunately, I cannot say the same for anyone else after this... The service company was supposed to come
... view more
# 106830
Old Republic Home Warranty
11-14-2016
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
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