Old Republic Home Warranty
Home Warranty Plan Details and Reviews for Old Republic Home Warranty
Premium: $355-600
Deductible: $55-100
Effective: 30 days after enrollment
Web: orhp.com
Deductible: $55-100
Effective: 30 days after enrollment
Web: orhp.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 165 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 165 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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The above premium is offered only for the first year. Rates may go up from second year onwards.
Reviews
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Pages: « 7 6 5 4 [3] 2 1 » Show All
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I had Old Republic for a year and had a good experience, but when the time came to renew the contract I was told that I will have to pay almost $650 for policy the same policy that I paid $500. I did not buy from them instead I chose to go to Sensible Home Warranty, I do not know how good they are, I will find out in a few weeks, I will call them just to try to see if it is not a scam. I have 60 days to complain to credit card to put the charge in dispute.
I made 3 request and was going to be charged a fee for each one. So I had to just choose one – appliances, then they were going to deny because it was in the wing of the house not in the main kitchen. The person who called to tell me the claim was denied was very stubborn and rude. I called back and spoke with someone else who then looked into it and oked my claim. The local repair guy they sent out to check out the stove and dishwasher didn’t seem very knowledgeable, and couldn’t answer simply questions about the appliances. Said the dishwasher wasn’t cleaning well because the water wasn’t hot enough which is simply not true. Very unprofessional in my opinion.
Just finishing first year with OR.
Pros: Fixed AC 2x and heating 1x. Paid trade fee. No problems or questions. Came out and fixed problem day after I called OR unless it was a weekend then they came out on Monday.
Price to renew on avg.
Cons: Roof leak. OR wanted me to find my own company to fix leak using their rules and guidelines. Could not find anyone willing to do what OR required.
No service by their contractors on weekends.
Trade fee went from 55.00 to 75.00 to renew.
Overall will renew for another year with OR but not happy with trade fee increase.
Old Republic sent a guy out for us to look at the furnace. The home by the way is less than 10 years old. It took him 2 days which was ok. He got there and took the $50 and said it was the new programmable thermostat I put in. WRONG. So this winter I woke up to a 53 degree home. Called and had another tech sent out, which again took 2 days of freezing with 4 kids under the age of 5 in our home. So the plumbing froze. The HVAC guy comes out takes the $50 again. The warranty did not cover the clogged A-Coil. It also did not cover the plumbing. Old Republic has got to be one of the worst companies out there. Even though it says it covers these situations in black and white.
We really liked this warranty company. We had a couple repairs in the last two years and they were prompt in getting someone to our home. They even replaced a hot water heater that had gone out. We did have to foot at $1,200 bill for our air conditioner because they said we had to have it “cleaned”. Other than that we have been happy with them.
The contractor was incompetent. The customer service rep was incompetent (His name was Jason). I requested service on a water heater that had two issues. They totally disregarded the more important issue and said it wasn’t on the request. They used the “out of code” excuse to do nothing. Don’t pick Old Republic, ever!!!
False advertising. This company is horrible. Old Republic does not provide any warranty at all. Everything is excluded. Do not buy a home warranty from this company. We requested service on our heaters in December of 2008. It is now February 26, 2009 and we still have no heat. Two technicians came out and said the furnaces were fine. Come to find out they were not. Each time we requested service we have been told that it is excluded. Tell me what is covered. Be sides nothing. They send out technicians that are told to find nothing wrong and charge you the trip/call fee.
We purchased a 40 year old home. The oven worked when we purchased it, and we had a home inspection report and walk-through report to back that up.
Within the first week, the oven no longer worked. Old Republic 1st said they needed the walk-through report, then once it was provided they said that the oven had to have been working for “a period of time”.
Clearly they were not interested in honoring their contract and we canceled it.
I’ve had ORHP for 1 year now, having moved into a house that was 30 years old. Since that time, I’ve had to have my water heater replaced, my dishwasher replaced and almost my Center AC Compressor.
The water heater acted up after 2 weeks of living in the house. ORHP stated they refused to pay for it. After back and forth, I told them I would go back to the previous home warranty company that the seller had before I chose to go with them. They said fine. Ten minutes later they called me back and said they would install the new water heater and pay for the labor, but the city codes required an extra pressure tank and upgraded piping, so I would have to pay $400. For $400, I got a pretty good deal, but had to fight and haggle to finally get them to submit.
Next my dishwasher went out. This was a little too easy to be honest. The repairman came out, said there would be $350-400 in repairs to fix it. ORHP came back and said I could have a check or have them send one and have it installed at no cost to myself. They did say there was going to be a $100 disposal fee (or something close like that.) However, in my city, appliances are picked up as part of being a resident at no cost – so there was no cost for me there either. It took 10 days from the death of the dishwasher to get the new one working, but was well worth it.
The third time I had called them, my AC was spitting out hot air. They were ready to replace the compressor at their cost (~$700) or so, but after a second inspection, it was a simple wiring fix that had the furnace running at the same time as the AC. As such, I paid my $60 (and $30 more on the side to have the motor cleaned), and it was as good as new.
Overall, ORHP is probably one of the better companies on the list. I’ve heard horror studies from others. Part of the process of dealing with these companies is negotiation. However, when it comes to pricing, I’m not thrilled that the policy would now run me $500 a year (25% increase) and $75 trade fee (25% increase as well.) As such, I will probably discontinue my service with them. However, if I had to choose someone to go with, it would likely be them.
Good luck with your choices!
1. I would give OR a zero if I could. Our top of the line microwave died after 4 years. For the replacement, they offered us the bottom line entry level that had the main features, but none of the smaller features. It was 15% smaller and 15% less powerful (and we were told that the size and power were NOT features. HUH?).
Only by rejecting 5 different offers (over the course of 3 weeks) did we get the microwave that we should have in the first place.
2. Our furnace is beginning to show stress fractures in the first heating chamber (according to the HVAC tech) and the tech said that we should get the furnace replaced as these fractures will turn into cracks soon. O.R. said that they will not repair/replace the unit as these are small fractures and not actually cracks. (That’s like a doctor telling a patient with a fracture to continue to walk on the leg until it breaks, then he’ll treat them.)
We will no longer deal with this company and have cancelled the remainder of our contract!!!
We purchase a house and my real estate agent had the seller including a home warranty. Coincidentally she paid for the extended pipe coverage. A month into living in the house, I got leak on my incoming water line requiring it to be replaced.
They sent out a technician, that I had to pay the diagnosis fee to. He felt that it was a valid claim and that the new water line would be covered and left us a report to that statement. I never heard back from Old republic and had to call them. They told me that the repair was not covered, and told me that the technician reported that water line was improperly installed. This was contrary to the report the technician left me. Me real estate agent faxed in my report, so they sent out a second technician, who in end told me it was improperly installed (30 years ago), which was not the case. He would not provide a valid reason.
In the end it appears Old republic will just not to cover any major repair.
I would have continued my fight with Old republic if I had more time, and my water line did not need to be fixed immediately. So in the end I paid for a water line, home warranty(indirectly), and the diagnosis fee. This was the biggest rip off of my entire life.
Please don’t make the same mistake that I made. I told the rep that my water heater wasn’t working properly since I’ve moved in. They considered this to be a pre-existing condition and they did not cover it. Make sure you let them know that your problem happened a few days after you moved in.
We got this off a referral from our realtor and completely regret it. I have had warranties with 3 other companies that were much better. The techs refused to fix problems and have said there were no existing problems to numerous issues that have come up since we moved in. Old Rep told us to have independent contractors come out, which we did. For every problem we have had 3 estimates.. each time the 2 independent techs have stated the item needed to be replaced… Old Rep either refuses to fix or states there is no problem found. VERY disappointed with their company. Customer service varies, no one agent is assigned to you so one call may be very helpful then the next agent will refuse service that the prior agent authorized. Absolute waste of time and money.
I have to say I am very surprised at all the negative reviews and relieved that wasn’t my experience. My home warranty was included when I purchased my townhouse almost a year ago. With only one week left on my warranty I was having having to call OR for the first time because my heat was not turning on. No sooner than hanging up the phone they had Tyson Services on the case calling to tell me they would be over within two hours, and they were. I guess my issue wasn’t too serious but they replaced my old school thermostat with a nice upgraded digital one and it was covered. Very friendly customer service as well from both companies.
Overall our experience with OR has been great with the one exception with Ron The Plumber/AC guy. He would not be able to find his way out of a paper sack. Three trips to the home, phone calls standing over our AC unit when he finally just asked the call to be sent to some one else. Good grief 3 weeks man we literally were burning up. The final diagnosis the replacement compressor was only wired incorrectly. It was going to ground and tripping the breakers. This only shows perhaps they do not keep a close watch on thier contractors work. It even makes me question if I needed a new compressor if the tech couldn’t keept the wiring straight!
We did experience excellent customer service and skill from the 2nd responding company but this makes me highly question the overall service of OR.
My advice to Old Republic you should get rid of contractors that provide your company image such embarassment. You told us Ron was no longer a OR contractor that was untrue!
Be honest to your homeowners you will go alot farther!
In a span of two months I have had my furnace fail twice. The first time it took Old Republic TWO weeks to have the issue resolved. I am currently going through the second failure (same part) and am on week one. Up until 2 days ago, they told me that they didn’t have any contractors on their roster to do the work. I found this interesting as I live in a metropolitan area. When they did muster up a technician, he told the company that he would be able to make the repair immediately and pleaded with the company to allow him to do so as the temp has been in the low 20s recently. Instead, the company is saying they need to verify warranty info on the failed part…two more days before they could authorize the purchase of the part. The tech told them he was certain that the part would not be covered, but they didn’t care. Next step after this is for them to authorize a shipment of the part to the contractor…this took TEN days (they said 5-8 days) last time and they refused to expedite the order. Hopefully, in 1.5 weeks myself, my wife and our dog will not have to hunker in front of a wood burning stove for warmth and sleep with an expensive, power sucking electric heater next to our bed. If you are in the market for home warranty insurance, I strongly recommend you stay away from these folks…just horrible.
The home warranty was part of the deal when I bought my home the first of March. At the end of April, the A/C units (two zones) went belly up. I called Old Republic and they sent an HVAC contractor. His write-up said, “Upstairs unit is condemned. Both motors are gone in it. Contactor is shot as well. Downstairs unit had bad contactor. Have to get authorization for all repairs.” Old Republic had the contractor replace the condensor on the downstairs unit with a 10 SEER remnant, and some cheaper repair was done on the upstairs unit. By the next spring, the upstairs had gone completely — no surprise since it had already been “condemned”. I had to replace the entire upstairs HVAC at a cost of nearly $8k. Old Republic had deemed themselves off the hook. Their business is to collect as much premiums as possible while doing as few repairs as possible. Don’t kid yourself into thinking you are going to get your money’s worth.
We called them Monday night for a plumbing issue, as once we started draining water out of the tub, the water was coming up around all the toilets in the house. I called them, they took my information. Within the hour they called back saying they had contacted a plumber in the area, and a few out of the area and was waiting to hear back.
In the meantime, I called a company to come pump the tank out, not knowing if we would hear back. Good thing we did. The pumping company came out next morning, and we found a blockage inside the tank cause by some roots that came through around the inlet. Not sure if that would have been covered, as the sellers provided the the “basic” warranty when we bought the house which doesn’t cover septic.
Here it is Wednesday, they call back saying they have someone available. I told them they were too late. I spoke with the actual company, and they didn’t get the work order until today, they had no messages from Monday night. Doesn’t seem like good service to me.
I had my AC unit go out in mid-June when temperatures in southern GA were in the 80’s. The first two contractors Old Republic reffered me to never returned my calls. Two weeks later I finally got someone to look at my unit. Turned out to be a bad compressor and the contractor recommended replacing the entire unit. Old Republic would not agree to this, instead they ordered a cheap replacement part. Six weeks later when the temperatures were nearing 100 the AC finally got fixed. Now that winter has come, I go to turn my heat on and nothing. It worked for a few weeks and then went out. Now I am back where I started and waiting for a technician to look at the unit. I paid out of pocket to have a company that I trust come look at the unit and they feel the compressor has gone out again. Now I have to go back to Old Republic and have one of their technicians look at it to tell me what I already know. Hopefully they can have this one fixed in less than two months.
I just renewed my contract with Old Republic and wish I had not. They find every way to get out of paying for what is agreed upon in the contract. If they do repair or replace something it is with the cheapest possible product. Customer Service is of little help and their review process for selecting contractors is poor at best.
My advise is to avoid this company at all cost. In the end it will most likely end up costing you more money.
Our water heater went out a little over 2 weeks ago. I did not realize that I was supposed to call Old Republic first. I called a plumber and had our water heater replaced, THEN read my warranty info, oops. Realizing my mistake, I started to look for info online about Old Republic and came across this site. My hopes of recovering the money we’d just paid for a new water heater were greatly diminished after reading many of these reviews. However, I mentioned my mistake to our realtor, who suggested I send the invoice anyway. Old Republic covered a little more than half what we paid. (They told us they were willing to pay us what it would’ve cost them to fix the problem) According their contract they weren’t obligated to pay anything, since I had not called them first. I am very pleased with how Old Republic handled the situation. I had to rate them above simply because there was not an N/A choice, however, when I did talk to people in their call center they were very helpful and nice. As I stated in the beginning of this review, the problem occurred just over 2 weeks ago. We received a check from them yesterday!
I have been with this company for 8+ years now, have had several calls and they have responded very promptly and very courteously. Have had Pool Pump replaced when old one was not repairable, had a major elctrical problem fixed had microwave go out and it was not fixable so we were given $400 towards a new one and they inquired if we wanted them to provide it or if we wanted the money and we could go out and choose what we wanted, we chose the money and within 3 days it arrived in the mail. We had our water heater and our air conditioner both repaired in a timely manner. When our ice maker broke they sent someone the next day, he ordered the part and came back a day later and replaced it. We even had our septic tank pumped, and I told them I wanted to use a certain company for this so they said I could call them submit the bill to OR and they would pay (and they did). I will say that on our major electrical problem the first person they sent out was not very nice or very competent (he seemed afraid of electricity which is odd for an electritian) so we asked him to leave and I calle Old Republic and reported the incident. Later that day they sent someone else who was very nice and fixed everything.
I would definitely continue using them for as long as their service continues to be as it has for me.
Never covered anything.. paid for my warranty twice.. no good
We received OR warranty when we purchased our house in May. Almost a week after we moved in our A/C died. We called and someone came out a few days later. We paid the service call fee and they recommended replacing the unit. We were told that we would have to pay $175 which is the cost to dispose of the old unit. We made the appointment and were then told that OR ordered the wrong parts. The outside and inside units had to be replaced and it will be an additional $300 non-covered for upgrades. We never heard from the A/C guys or OR when the parts arrived. I called again and made another appointment. Supposedly the A/C guy called and verified that the correct parts were there (on Friday) and said they could come Monday and do the replacements. Monday is now here and the A/C guy went to pick up the parts only to find (surprise!) that the wrong ones were ordered again. They are supposedly being ordered today and we are scheduled for the replacement tomorrow. We will see. As this is my only service issue with the company so far I can’t tell if this is a constant issue or not. Reading these reviews I am now certain that it is.
RUN do not walk when this company is suggested for your home warranty! I wish I’d read the reviews before using them! On two previous homes we used American Home Shield and had nothing but good experiences.
This company takes your service call fee and finds a way to get out of paying for ANYTHING. In August, we bought a 20 year old home with newer AC. From the inspection, we knew we needed some freon and had that done on our dime. The house still wasn’t cooling properly and called for service. The installer of the unit had not replaced the dryers so we were told this needed to be fixed because it was a pre-existing condition and not covered by the warranty $800+.
Now we tried to turn on our heat for the first time and it’s only blowing cold air. The claims person said that because it has not been working since we’ve been in the home, it’s a pre-existing condition and will not be covered. I said, whoops, I mis-spoke. My husband had it on last week and it worked “just fine”. They are sending someone out but I suspect they will find a pre-existing condition.
I never had this problem with the other company. What a scam. I don’t know how these people can sleep at night.
We WILL NOT USE THIS COMAPNY – EVER AGAIN!!! In Dallas Texas this company does send out quality repair personnel, but skimps on what they will replace – our AC went out and the repair person was going to replace with a like quality unit, but after confirming with O.R. replaced with minimal unit and our AC bills have been sky high since. A service rep told us the water heater was about to fail… O.R. would not cover unless the unit was causing damage. Small kitchen appliances (disposal & microwave) the technician came out – told us the problems were not covered and berated my wife.