Old Republic Home Warranty
Home Warranty Plan Details and Reviews for Old Republic Home Warranty
Premium: $355-600
Deductible: $55-100
Effective: 30 days after enrollment
Web: orhp.com
Deductible: $55-100
Effective: 30 days after enrollment
Web: orhp.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 165 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 165 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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The above premium is offered only for the first year. Rates may go up from second year onwards.
Reviews
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Pages: « 7 6 5 [4] 3 2 1 » Show All
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We had a pool pump motor that shorted out or freeze up. Old Republic dispatched Aaron’s pool service. We were charged $55 up front. Aaron’s pool service reported that the motor shorted out because of water. I was in my back yard when the pump motor stopped. The motor was completely dry for the entire 6 months we have owned our home.
Old Republic refused to pay for repairs because it was water damage. The account representative was rude and would not listen to any facts other than the report submitted by Aaron’s pool service. Aaron’s pool service wanted over $250 to replace the pump motor with a rebuilt motor. We had the pump motor replaced with a new motor by a reputable dealer for $189.
Old Republic will never get another dime of my money. In my opinion their service people are only looking out for Old Republic and charge outrageous fees.
The repairs, I had a couple in two years, were done pretty well. Issue with this company is SERVICE, or the lack thereof. There is no follow up with scheduled people coming out to you, and when in one case the heating repair company did not show and did not call back several times, I called them and they did not give you the impression they really care.
The sales practices are also type of “you need to renew now and today with me over the phone or you will not get a renewal anymore at all!” (pressure?!?), what is bad behaviour – not increasing trust.
The repair service though, in the end, was very good in most cases.
A/C went out on a Sunday. Placed service request online that night and got a confirmation call within the hour. Got a call from the contractor the next morning and had a service rep at the house by 1:00 pm. A/C works and I have no complaints. My plan is due for renewal and I have been shopping around. After seeing how smooth this process went, I will be renewing with OR for another year.
The “home warranty” was purchased by the seller, so why should I complain about something that was essentially free to me? Old Republic makes that answer easy.
First, the spa heater didn’t work. Old Republic sent out a repair guy who would have fixed both broken parts if he’d had either on his truck. He said his office would call to make another appointment once the parts arrived. A few days later and OR calls saying that it’s a pre-existing condition and denies the claim. I suppose we should have paid to have the gas turned on in the house BEFORE we bought it to check the operation of the spa heater…
A few weeks later a mysterious puddle of freshwater appears at my gate, then slowly grows until it trickles into the storm drain at the street. Old Republic sends out a technician to “ensure that the broken pipe ISN’T under the house”. That’s what they told us. See, if it’s under the house, OR has to pay for the repair… Guess what? The electronic leak detection equipment never came off his truck. He looked at the new fence, saw the standing water was deepest at the post nearest the gate, and left. Old Republic has denied the claim stating that the new fence installation caused the leak, which makes it a condition pre-existing to our purchase of the house.
I’ll fix the spa, I’ll hire a plumber for the leak, I’ll continue calling OR about everything that breaks while the policy is in effect. I’ll also be filing complaints with the Texas Real Estate Commission (TREC) for every claim that OR denies.
If you live in Texas and are receiving the same treatment, don’t just vent on the Internet, exercise your rights. Websites like this one are great for communal sharing of horror stories, but they don’t change anything. Please file a complaint with the state if you’ve been wronged. Complaint forms are available online at http://www.trec.state.tx.us/complaintsconsumer/Complaint_instructions.asp
After two years with ORHP, we were dropped for “excessive payouts”. We paid our premiums on time, but it seems that if you use your warranty, they don’t want to give you one! Service times were very long, the contractors were not very trustworthy and billed for lots of extras that “are not covered” by the ORHP warranty. The extra coverage we paid for to cover our pool met with the most items that should have been covered but were not. The last service needed on our pool, the worst possible contractor was dispatched – it took them a week to arrive, and 7 service calls and three weeks later, the pool was actually usable again! UNACCEPTABLE!
Run don’t walk to a different Home Warranty company!!! Pay attention to all the negative reviews you are reading. These issues are very real for the consumer who expects to get what they paid for. More importantly they expect honesty. Pretty bad when the customer service reps don’t tell the truth reguarding conversations with their customers. Our policy was furnished by the sellers at $550,reg plus Silver and Gold, with the service call of $60.00. It’s time for renewal but they now want $750 with a $70.00 service call. I have found another company offering a great rate for a three year contract and service call of $40.00 plus one free call a year!
I have old repubic on 2 homes, I am very disappointed with the service I have recieved from them. I had 2 calls out for the repair of my pool pump, when it came down to the pump not working they refused to replace the pool pump. When I had my pool maintence company send a letter and talk to them about the usage of the pool pump and that their repair man was completely wrong on his diagonis of the problem they refused to replace the pool pump based on it not being normal ware. I will not be renewing either house warrenty with this company. The same was true when I called them out for the air conditioning unit. They are not willing to pay for the neccesary repairs per the coverage.
I’ve had these folks for over 4 years and have never had ANY problem. They are always courteous, prompt, the service men are reliable and on time.
Repairs have included washer (twice), dryer, range, dishwasher and (today)- air conditioner as a priority/emergency.
Replacements included a water heater and garbage disposal. We took a “cash out” on our microwave and ceiling fan.
Prior to using Old Republic, I had had another company for about 3 years (can’t remember who), but service was very poor and repairs were not done well.
I would definitely recommend Old Republic.
Did not call us at the time suppost too. JUST TERRIBLE SERVICE!!!
They would not cover my toilet.
Had to pay over $700 out of pocket expense for disposal fee. I found out many of the home warranty companies pay very little to the contractors; so the contractors they utilize use ploys to get extra money.
There are companies and contractors out there where you pay the $55 to $75 service fee and that’s all. That’s the home warranty company I am still searching for.
Old Republic seems to have a set answer for everything: “that is not covered under your plan”. They have sent several plumbers and all have been dunces. The first plumber thay sent to invetsigate a leak after I purchased my home, determined that the leak was not covered under my plan, but since I had no hot water in my home I hired them to do the repair at my expense. The dummies never capped off the line and 2 months down the road I received a water bill for $1500.00. The foundation to my home has been compromised. Recently aplumber came out to do repairs on my toilets and shower and tub valve. Two days ago the valve problem started again but worse and now Old Republic says because it has been one and a half months since the repair was done, it would have to bee a new service, thus charging me a new service charge of $100.00. By the way in the 3 years I have used Old Republic my service charge has doubled. The first year it was $50.00 the next year it went up to $75.00 and this year it is $100.00. It is unconscionable that something that was supposedly repaired less than 2 months ago is in need of repair so soon and that I would have to pay another service charge to have the problem corrected. Right before that i had problem with my hot water heater and was told by the plumber that it was not installed up to code. this was installed by a plumber sent by Old Republic and they refused to allow the current plumber to make the corrections under my plan. They advised me to call the former plumber who they contracted with. When I did they were no longer in business. I also hate the fact that once you select a plan, you are stuck with that plan for life. They do not allow you to upgrade to a plan that is more cost effective to the consumer and offers more services. I am definitely moving on…
Old Republic dropped us without warning, due to “high losses” i.e., the cost of our service calls exceeded our premiums. And they have given us a hard time on several of our calls, refusing coverage.
I think this company’s tag line is” we do not cover that… it is pre-existing ” a month after moving into our new home our in ground spa pump housing cracked. I called Old Republic and they sent a pool guy out to collect our $55 just to tell me it is “pre existing” even though it was working and running the day we moved in. I just had a leaking showever valve upstairs which Old republic again tried to deny saying it was from normal wear and tear cause the house is 21 years old. Thankfully I had the plumber still at the house with me and he himself had to fight with O.R. telling them it was not wear and tear which O.R. finally gave in and then wanted to send me $100 and make ME repair the 1×1 hole in my drywall that had to be cut in the wall. When I told them I wanted a professional to come out and repair this hole they informed me they will only repair it to an “unfinished” surface… No texturing. Now my A/C is working about half capacity and I am afraid to call. I am NOT renewing with these thiefs. Like other reviews have said, there is too much small print to exclude your issues. Advantage Home Systems seems to be the best company around.
The warranty came with the house when I bought it and is about to expire so I am looking for another company. My oven went out. Within a few days someone showed up, said it was the computer chip. I called the company every couple of days and only got an answering machine. Even Old Republic could not reach them. After a month they sent another company to repair. I had various, regular problems and everyone they sent seemed to be second rate, resulting in an additional visit from another second rate company.
It is obvious to me that the technicians hired by this company either can not or will not repair your appliances. The only thing they are proficient at is taking your money. There is no follow though. The company itself keeps poor records and makes excuses for your appliances not being repaired. My stove will probably burn the house down and kill us before it is repaired
In the year I have had an Old Republic (OR) plan that came with my home purchase I have filed 3 claims: 1 to fix a non-working AC, a subsequent order to fix the AC heat pump and one to replace an attic fan motor.
In each instance, Old Republic (OR) seemed more incentivized to save money by not performing service than to satisfy the customer. Each service instance required multiple phone calls to OR to obtain satisfactory service. Each time OR’s default was to blame me and tell me there was no real problem.
The coup de grace is the attic fan: The motor went out and I filed a claim saying ‘the motor went our’. Only after the work was done did they inform me that this was not covered. Brilliant. I would have been perfectly happy to have known that before hand.
All totaled I spent 4+ days of vacation and ~$1000 for things that were ‘covered’ under home warranty.
The plan was free with my home purchase – at that price it was too expensive.
This has been the worst customer experience I have ever had.
We received an ORHP with the purchase of our 16 year old home. Within the first month of ownership the dishwasher went out. I called ORHP and they set up my claim and advised someone would contact me in up to 4 days (claim filed on a Friday). The technician they contracted was rude and acted as if my claim was an inconvenience. He advised the touch pad was out and he had to dry it out and reset. He said it would happen again, but because he dried it out, he took his $65 check and drove off. Well, wouldn’t you know.. that night it broke again! I called the tech back and he said he was too busy and he wouldn’t come back for up to 4 days. I advised that was unacceptable and called ORHP. They advised the would call another tech. This tech was much more pleasant and called in the parts issues promptly. It took two more weeks for them to “follow procedure” to determine if the dishwasher needed to be replaced. Even though the tech had diagnosed the issue and explained the problem, they wanted to talk to him “one more time” to confirm the problem. In the end, they are sending me a check to replace the unit. I have a few complaints: the initial contractor- rude. He acted angry that we were an ORHP call and refused to come back out – probably because he didn’t get to collect another $65. Next, claim was filed on 04/15- it is now 05/05 and still no check, still no working dishwasher. Seems a little excessive. Finally- the hold times to the claims dept is insanely long. When you do get someone, they are pleasant enough, but clearly, there is no urgency in getting things taken care of. In the end, they are honoring the policy, but after all of the hassle, phone calls, hold times, and days without a working appliance, I would not renew. My time is more valuable than this service.
I had 3 poor experiences with ORHP. It is now clear to me that this company is there to create the ground for the contractors to abuse the home owners. In the 2 cases that there was no excuse to not to cover the repairs, the ORHP allowed their contractors to impose huge unnecessary and unrelated costs to me. I have asked them to cancel my policies. I will be able to shop around for better contractors, without a home warranty.
I have had several issues with my AC unit since purchasing my home. Old Republic has been impossible to deal with to get it repaired. I have had a tech out 3-4 times and all they did was refill the freon. As a result, for the past 3 yrs I have the same issue again. They have never fixed the actual problem. I had to file a BBB complaint in order to get them to come back out after my policy expired. Now I’m in my third year of dealing with them..I’m actually on hold (for the last 16 min) waiting for them to get me someone to talk to about this. I’m assuming another complaint to the BBB will follow shortly. Do not use this company!
I rated the repair/replacement service down because after 5 trips we are still having a water leak problem with the A/C unit installed.
I’ve had this company for 3 years, and for three years had 3 AC calls a year and each time they did a band aid, well in 2008 in July (i’m in Tx and it was 108 for 10 days) I went with out AC as the outside unit caught fire. It had been leaking Freon – which apparently ORHP had not noticed int he past. They couldn’t send someone over the weekend bcause they refused to pay the OT. after three weeks of haggling, and finally my committment to report them to the EAP for poluting the air my new AC unit arrived (inside and out) and guess what, this year they won’t renew the contract because of too many repairs. The AC was the only repair i’ve ever placed to them. I just signed up with a company that has the same coverage, lower rates and instead of paying 75.00 a visit it will only cost me 45.00 a visit. Please think twice, no three times before agreeing to ORH they have rude customer service operators and a night mare to deal with.
I am a preferred contractor for ORHP. From a contractor’s point of view, this company is very good — if you treat them right (timely service at good cost, plus no recalls) they supply a steady flow of work. From a consumer’s point of view, I think the insurance is very good — one of the best, and I have seen a few! Consumers are responsible for knowing what it is they pay for in terms of coverage — that way there are no surprises later when something is not covered. From a business owner’s point of view — this company is well managed, has good customer service, people that you get on the phone know their stuff and are always a pleasure to work with. I recommend this company to ANYONE who wants reliable service from a home warranty company.
I moved into a fairly new home last year. Last summer the A/C was unreliable and cutting in and out! OR sent an electrician (damage $60) who declared everything was OK. A month later I got an A/C guy to come out and he found that the blower had failed. He ordered one and it took three weeks. Eventually they fixed it. They did not charge extra for it.
They staff were courteous. But there was a long delay. Last year the seller paid for the warranty. This year they want $450 for the basic coverage. I am shopping around…
i have had all good experiences with Old Republic. I got a new a/c unit and dishwasher and have liked all of the service providers that they give.
It’s useless to get this home warranty we call for 5 times services but nothing happen we just waste our $55.00 each visit.