Old Republic Home Warranty
Home Warranty Plan Details and Reviews for Old Republic Home Warranty
Premium: $355-600
Deductible: $55-100
Effective: At closing or 30 days...
Web: orhp.com
Deductible: $55-100
Effective: At closing or 30 days...
Web: orhp.com
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
The above premium is offered only for the first year. Rates may go up from second year onwards.
Reviews
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Pages: « 16 … 11 10 9 8 7 6 [5] 4 3 2 1 » Show All
WILL NOT RENEW. DO NOT RECOMMEND.
In May, I called an A/C service company to perform annual maintenance on the unit as we were gearing up for summer and my condo is on the second floor. After the maintenance was preformed, we were told about two problems, the blower and the indoor fan capacitor. Having the warranty with ORHP, we called to have the unit fixed. We scheduled an appointment to have their hired contractor inspect the unit. Well he calls and says he cannot find the unit and wants my tenant to go find him in the complex. I would not agree, so he called ORHP and cancelled the job. I called ORHP to complain and the agent was unapologetic, unsympathetic, and uncaring. His remedy was to send out another contractor, requiring my tenant to take another day off work. I told him this was unacceptable and we needed someone out there NOW. He would not comply, so I asked to speak with a supervisor. He refused to transfer me to a supervisor stating he would have one call me back. Well I have been told that before and no one ever called, so I stayed on the line arguing with him. Thank goodness I think I may have been one of the random call recordings because he kept telling me he could not keep me on the line but I refused to hang up. After nearly 45 minutes of arguing, he finally had a supervisor pick-up the line. I had to explain the whole story all over. The supervisor said I could have my maintenance company fix the problems, submit the bill, and they would reimburse me. Naïve me thinks okay, they are taking responsibility. So I called the other company, said I need this done right away how soon can you fix it. They sent someone out the same day, so my tenant did not have to take another day off, faxed me the invoice. I paid the $411 and faxed the paid invoice to the supervisor. A few weeks passed and I had not heard anything, so I called the supervisor, now that I have his extension number, of course had to leave a voicemail. He called a day or two later saying the invoice was submitted to accounting and I should get the check within two weeks. It was just rounding three weeks when I got the check for $83! They paid $137 (where they got that number I have no idea) and took $55 out for a service call! A service call that their own contractor refused to honor! I’ve left several messages for the supervisor with no response, so I filed a complaint with the Better Business Bureau. ORHP is a horrible company to deal with. I will not renew my services with them nor will I ever recommend their services to anyone. I will go out of my way to make sure anyone who even considers ORHP knows how they treat their PAYING customers.
To top it off, it seems they have blocked my house phone number. I cannot call from my home. I have to use a cell phone or call from the office!
OLD REPUBLIC DOES NOT CARE ABOUT THE ENVIRONMENT!!! They want us to replace our AC unit with a an OZONE DAMAGING R22 UNIT because they are cheap. It will not be legal for HVAC contractors to install the units in 2010 and FREON will no longer be avail in 2020. We have a couple of units under their warranty. We obtained an estimate from an independent contractor for $9,700.00 for two 3 ton units that are NOT R22. Old Republic estimated $2,700 to replace both AC with R22 units!!! Who are they looking our for????
This is the worst thing ever. I have had old republic for 2 years now and won’t be renewing. The wait times to talk to someone are too long, their contractors take forever to call and setup an appointment, I can’t even call their 800 service number from my house and have to use a cell phone. When I call the contractors and set up an appointment, they have always been late and do not have the courtesy to call you and let you know that they will be late. I have taken 2 days off of work to have my A/C looked at only for the original contractor to tell me that his technicians are not qualified to correct my problem based on what we talked about on the telephone. I call Old Republic back and they assigns it to another contractor as a “priority”, assure me that they will have someone out the same day; I never hear from the new contractor until I call them and the person I talk too says that all of their technicians are out and won’t be able to come out today. So once again I have to take another day off to sit and wait in a hot house for a contractor that may or may not give me a call or show up. I am not at all happy with this company.
I called the company due to my renewal notice. I asked the company could I upgrade my service plan or add additional coverage to my home. The company informed me that a year ago I had only 30 days to upgrade my package. I explained to the that I never completed the paperwork it was done by my realitor, and is their a way I could add on. The customer service representative told me I could for $100 per add on. This company has nice serivce people, but their service for new and old customers STINK! This company needs to have more compasion for it’s customers and not for the dollar amount!
Our service experience with OLD REPUBLIC has been very poor.
We purchased our home in 2008 and have had several problems that should have been covered under the home warranty plan.
However, OLD REPUBLIC refused to cover ANY cost involved in the repairs. Including: A/C, plumbing, and refrigerator).
I had a policy with Old Republic and had purchased the air conditioning part as an upgrade along with their gold and silver plan. My house has two air conditioners a wall unit in an add on and a central unit both were suppose to be covered.
I called for both to be repaired July 2009. They tell me the wall unit will not be covered because the people prior to me that lived in the house also had Old Republic and had a pay out on the unit. What Bull Shit that has nothing to do with me. So, I ask them about fixing the central unit they send a man out. Apparently it needs a cleaning that involves taking it apart(a three hour job). The Air conditioning place tells me my insurance will not cover it. I ask how much it costs and they tell me $250. They also tell me it has to be done by a professional. So my question is why will Old Republic not cover this?
Here’s the worst part I can’t even get ahold of Old Republic. They always transfer my call, avoid me and have not returned my phone call. They Suck… So now I’m left with a fussy three month old baby in 108 weather and short the $55 fee they charged me to come out. Don’t get Old Republic I doubt they would fix anything.
An Electrician (ordered by Old Republic) came to my home in June because I reported my living room Chandelier blowing my circuit breaker when turning it on. The Electrician only replaced the light switch, but I felt the problem was more than that.
Two weeks later the exact same problem happened again. He was recalled. Then says “The Chandelier is bad.” and he needs to check with Old Republic if it is covered. Old Republic just called me and said this problem is NOT related to my first problem. I asked “Then what was my first problem?” Their answer was “The electrician said the first problem was the circuit breaker was reset.”.
Old Republic says they can’t do anything about it and I must pay again for his second visit. Im fighting this problem right now, but I dont plan to renew my contract with Old Republic.
All I know is I’ve called Old Republic a 4 or 5 time now, after buying the house and having it paid for buy the seller, and I haven’t had any major complaints. Each service was repsonded to withen 48 hours. The people they have sent have been nice and been on time. When I’ve call to talk to the customer service representive on a garbage disposal he gave me a suggestion on how to fix it, and he was right and saved me $60.00. Had a problem with the ac and within 2 days someone was out and replaced the condensor. Dont know how much a condensor cost but I imagine more than 60.00. Now I didn’t pay for the warranty and trying to decide if to renew it so my oppion would be obvisouly different if I forked over $500.00 but so far I’ve got no complaints. Finally I also work retail and deal with the public everyday so my few might be different.
Old Republic does not guarantee how long it will take to fix a readily available part. It has taken 4 weeks in a Florida summer to repair my air conditioner. It’s currently 92 degrees in my house. Customer service is very nice on the phone, and taught to say “I understand” a lot. But it doesn’t get the job done. They are only as good as the random companies they assign to a job, and apparently they don’t monitor their contractors very well. It took this air company 11 days to arrange for a service call, and then they promised to have the part in 5 to 7 days. I’m on day 14 since the service call and still waiting. The part is expected in 3 days, at which time they will schedule an appointment. Old Republic has no control over them, and said if I called another company, it would further delay the process and I would have to pay a second service call fee of $75. They only thing they could offer me for relief was to not send this company to our home in the future, but they would continue to use them. I will shop for a new plan next year.
It’s true, some things are not covered with Old Republic, but I just had a licensed plumber in my home for three hours who fixed two dripping showers, a faucet, a toilet and a water line and I paid him a total of $55. Are you kidding? Of course some things are not going to be covered, but I value this home warranty plan and will renew year after year. Also, their customer service reps are really helpful and their suggestions have helped save the need for a service call on more than one occasion.
Pay attention to the reviews you are reading unless you want to live with the nightmares that so many of us ORH warranty owners have had. I haven’t had to wait for a service technician for any extensive amount of time, but the ORH representatives are rude & they are constantly trying to weasel their way out of paying for claims that you ARE entitled to under their contract. I have had a plumber out 3 times now to fix the same problem and have had to pay $55 for each visit! WTF? I should’ve just hired the plumber out-right. Heck, I might have come out better in the long run. Also, the 3rd time I made the call to ORH about this plumbing problem thay tried to tell me that it wasn’t covered b/c it was a “pre-existing” condition. Keep in mind that they have already sent a plumber out 2 times previously for this problem & it was miraculously covered at that time, but not covered now? What sense does that make. The rep. I spoke with was rude and she basically told me I was a liar. I asked to speak with her mananger, & she wouldn’t let me. If you want to save yourself some heartache and agitation, run the other way!!
Christmas Eve our condensor had ice on it. I called for service and I was told that since it was a holiday that we had to wait for the next workday. Someone did come out on Christmas eve but wouldnt tell us what was going on. This was our only heat source for the house. We finally got a phone call about a week later stating that there were $2400 worth of repairs and that the company would only cover $1060 and the rest was our out of pocket expense. Due to the over whelming amount I called around to other compnaies before I gave an answer to Old Republic and I found that all of the charges that they were trying to get were not necessary to include a change to our duct work from a 14″ to a 16″ when the 16″ was already in the attic. (FRAUD) So when we declined to use there company that said that we would receive a check for $1060. 2 weeks later we still had not received the check so I called back and they made a mistake on the amount that they would pay out and the new amount was $740. The company also called after we declined and said that there were some unnesacarry charges and that they could do all the work for $1100. WOW!!! Shame on them!!! We ended up with a snow storm and no heat in out house. Had to buy a portable heater for the baby’s room. I am not pleased with this company at all. I just received the renewal notice and it went up $100 to $425 for the year. I am not impressed at all with this company
The plan clearly indicates that the coverage includes unknown pre-existing conditions and problems due to lack of maintenance. We submitted a service call for our microwave due to a bad noise. The technician indicated that the microwave was a fire hazard due to the buildup of grease within the microwave housing. He stated that we should not attempt to clean it, but should replace it and pursue that with the warranty company.
Illyana at Old Rep. told me that all that needs to be done is to clean it and they would never replace it. In other words, the problem is not fixed and they are unwilling to help us. I haven’t even mentioned the refrigerator it took them two months to fix. When I asked to speak with her supervisor, she put me on hold for several minutes and told me the supervisor would not speak to me.
We are very unsatisfied, and would recommend negotiating with the seller for the cost of the warranty company rather than including one (especially this one) in the contract.
I had my mother to pay for ORHW because I had thought that this was a great company. I was so wrong.. This company has taken 4 months all service calls and still none of her items are fix. We are to have someone out again toda. I would tell you to stay away from this company.
The “customer service representatives” are not the problem with this company, it is the misleading information contained in their literature. Be very careful and maker sure you read all of the fine print. One last thing, do not make a service call until you have had the plan for at least 30 days or so. That came from one of their contractors.
Old Republic Home Warranty came with the first year purchase of our house. We have used them for two years now. The very first claim went like a dream, and we were very happy. The next went like a nightmare when we reported broken ceiling fans in our bathrooms. A “technician” came out, collected our payment up front, took pictures of the ceiling fans without removing the face plate and then left. We were then told that our claim was denied! We eventually had to get our real estate agent to intervene in order to get them to pay up. Since then, every single claim has been denied except for pest control, apparently no fine print as of yet to deny this type of claim. The latest denied claim is for our bathtub faucet. We have an upgrade option to cover faucets, but I was told that a bathtub faucet is not a faucet, but a “fixture”, and therefore not covered. Complete misrepresentation on their part since they do not state that faucets are solely and specifically referring to sink faucets and not bathtub faucets. I am reporting them to the BBB, since I am sick and tired of having them suddenly produce fine print with which to deny my claims every time that I call in. Needless to say, we are canceling our policy. We can do better finding our own contractors for necessary repairs and paying them with the money that we would normally throw away on Old Republic
I had a AC call into old republic for a repair when the temp in Dallas TX was at 102 on June 27, 2009. During this time my wife was in the hospital having delivered twins and under gone major surgery from complications. My 75 year old parent were staying with me at the time plus other relatives. I called old republic at 900am that morning informing them of my situation. They said they would call shortly. At 1230pm i called for information on the service call. I told them if necessary I would call someone else if they could not fix the problem. They informed that was not necessary and they were taking care of the crisis. At 230pm I called again to be informed that i was on priority service but that priority was not until Sat the next day until a service tech could arrive. Sat morning arrived, since I did not hear anything from ORH I called. I was informed that I was down graded from priority and would not be serviced until Monday. On Monday no one called or showed up. My wife is still the hospital with AC and relatives are in hotels. I would never use or recommend this company to anyone you care about. I am in the process of canceling my policy.
I was on hold 35+ minutes the first time I called. When I called back to check on the repair I was on hold for 19 minutes. They do a good job with the repairs but the “hold” time is unacceptable.
The company needs to be investigated! I cannot even get a contractor to come out to the house to see what the problem is with our AC. Why… well after talking to several AC companies… ORHW doesn’t pay the AC companies either. That is why none of the good companies will work with them. They are complete scam artists! And everyone who works for the company should be ashamed of themselves!
Our a/c unit went out while it was 100+ w/ a heat advisory warning in KC. We called Old Republic and waited FOREVER to get an order out. She had given us a name and number and we were told that we would recieve a call from the company to set an appointment. We NEVER got a call that day, and being a stay at home mom w/ 2 little ones and a dog, it wasn’t pleasant! We ended up having to call the company, and they told us that they were a few days out from calling us to set up an appointment. The phone call didn’t sit well w/ me, so I looked them up on bbb, and found out that they AREN’t w/ the bbb and had a low grade w/ unresolved complaints (not really someone you want in your home, yet alone working on expensive equipment!). They ended up coming the next day (which I think had to do with me writing a complaint to ORHW). He actually got yelled at for taking over an hour to try to give us air and was told to troubleshoot and leave. He temporarily got it to work (we had a bad compressor that kept over-heating) and we were told that the NEXT day his boss would call Old Rep. and see what they wanted to do w/ our situation. A FEW days past until we got a responce from Old Republic, stating that they could cut us a $700 check or get a Carrier base model and we cut them ANOTHER check for $200 something to haul away and freon, or just do nothing..hmmmm. To sum it up, I’m FRUSTRATED, UPSET for them leaving us in the excessive heat while they figure out how to cheapen the deal for themselves, and telling the company to just trouble-shoot the a/c and leave. They aren’t looking out for the customers, just their income. If I were a homeowner, I’d look elsewhere, and DO YOUR RESEARCH!!
What a rip off!!!!
Company should be investigated, like others this warranty came with my new place but it has been an uphill struggle every time I had a claim.
Thanks to the reviewer who suggested filing a compliant with the state, I will definitely pursue.
We had a pool pump motor that shorted out or freeze up. Old Republic dispatched Aaron’s pool service. We were charged $55 up front. Aaron’s pool service reported that the motor shorted out because of water. I was in my back yard when the pump motor stopped. The motor was completely dry for the entire 6 months we have owned our home.
Old Republic refused to pay for repairs because it was water damage. The account representative was rude and would not listen to any facts other than the report submitted by Aaron’s pool service. Aaron’s pool service wanted over $250 to replace the pump motor with a rebuilt motor. We had the pump motor replaced with a new motor by a reputable dealer for $189.
Old Republic will never get another dime of my money. In my opinion their service people are only looking out for Old Republic and charge outrageous fees.
The repairs, I had a couple in two years, were done pretty well. Issue with this company is SERVICE, or the lack thereof. There is no follow up with scheduled people coming out to you, and when in one case the heating repair company did not show and did not call back several times, I called them and they did not give you the impression they really care.
The sales practices are also type of “you need to renew now and today with me over the phone or you will not get a renewal anymore at all!” (pressure?!?), what is bad behaviour – not increasing trust.
The repair service though, in the end, was very good in most cases.
A/C went out on a Sunday. Placed service request online that night and got a confirmation call within the hour. Got a call from the contractor the next morning and had a service rep at the house by 1:00 pm. A/C works and I have no complaints. My plan is due for renewal and I have been shopping around. After seeing how smooth this process went, I will be renewing with OR for another year.
The “home warranty” was purchased by the seller, so why should I complain about something that was essentially free to me? Old Republic makes that answer easy.
First, the spa heater didn’t work. Old Republic sent out a repair guy who would have fixed both broken parts if he’d had either on his truck. He said his office would call to make another appointment once the parts arrived. A few days later and OR calls saying that it’s a pre-existing condition and denies the claim. I suppose we should have paid to have the gas turned on in the house BEFORE we bought it to check the operation of the spa heater…
A few weeks later a mysterious puddle of freshwater appears at my gate, then slowly grows until it trickles into the storm drain at the street. Old Republic sends out a technician to “ensure that the broken pipe ISN’T under the house”. That’s what they told us. See, if it’s under the house, OR has to pay for the repair… Guess what? The electronic leak detection equipment never came off his truck. He looked at the new fence, saw the standing water was deepest at the post nearest the gate, and left. Old Republic has denied the claim stating that the new fence installation caused the leak, which makes it a condition pre-existing to our purchase of the house.
I’ll fix the spa, I’ll hire a plumber for the leak, I’ll continue calling OR about everything that breaks while the policy is in effect. I’ll also be filing complaints with the Texas Real Estate Commission (TREC) for every claim that OR denies.
If you live in Texas and are receiving the same treatment, don’t just vent on the Internet, exercise your rights. Websites like this one are great for communal sharing of horror stories, but they don’t change anything. Please file a complaint with the state if you’ve been wronged. Complaint forms are available online at http://www.trec.state.tx.us/complaintsconsumer/Complaint_instructions.asp