$1.5K to $3K
In The Industry
AHS has been providing exceptional service to its customers over the years. The company has customers who have been consecutively renewing their home warranty policy from over the past 20 years. The rating parameters comprise of the average ratings from the past 2 years. This will help you understand all you need to know about the performance of AHS customer service, repair quality, contractors service, claim settlement rate, and its overall performance.
American Home Shield is the only home warranty company that has won the Annual Home Warranty awards consistently every year since 2014. It won the Best in Service award in 2014 after which it has won the Top Rated award for 5 consecutive years from 2015-2019.
Millstone Township, NJ
More expensive than the rest but really good service. Happy with their techs but very impressed with the response times.
AHS responded immediately and service was scheduled. Repairman determined what was needed and ordered a replacement burner. Installed as soon as part became available.
Service request was actioned quickly, service Tech was quick to diagnose & resolve issue.
|Annual Premium||$299 - $500+|
|Deductible||$75 - $125|
|Minimum Contract Length||12 months|
|Estimated Appliance Coverage||$3,000|
|Estimated Systems Coverage||$1,500|
|Home inspection required||No|
|Maintenance records required to request service||No|
|Free online quote availability||Yes|
Contractors and Technicians
American Home Shield also known as AHS founded the home warranty industry back in 1971. Ever since it and continues to be the industry leader up to this date. AHS provides services to a wide range of customers in 49 states across the U.S. Since its inception, AHS’ goal has remained the same - to make home ownership easier and to protect its customers’ budget from huge and unexpected repair costs. An American Home Shield contract takes 30 days to come into effect. The company only accepts contractors from within their network to perform service requests. AHS also offers a service recall period of 60 days in case a problem reoccurs.
American Home Shield provides their clients with superior service quality, it is currently rated for repair quality. It's website facilitates customers to smoothly file claims online. Being the largest home warranty company, AHS has paid out claims worth $2 billion since 2013.
Claims Department Details
Online Service Request
Complaint Resolution Program
Contractors & Technicians
Service Recall Period
|Corporate Office||Memphis, TN|
|Address||150 Peabody Place Memphis, TN 38103|
|Contact for quote||Yes|
|No. of Employees||N/A|
|Executive Profiles||Rex tibbens - ceo|
|Alias||Prestige Home Service, Prestige Home Warranty, AHS, Home Protection One Corporation, Service Home Guard, HSA Home Warranty|
You need to call 888 682 1043 to cancel your AHS contract as you cannot cancel it via chat. If you’re canceling it before 30 days from signing up for the contract and you have not made a service call request, you will get a full refund. If you cancel your policy after 30 days then you will receive a refund for the remaining term minus the administrative fees along with the charges for any services or claims made.
The terms of cancellation are based on whether you want to cancel the policy before or after 30 days from signing up for the contract.
Yes, AHS has a service recall period of 60 days. This means that if the repair or replacement of a covered item fails within 60 days, you will not need to file a new claim. The contractor will be back to take a look at the item and you won’t have to pay the service call fee.
A basic American Home Shield plan starts from around $299 per year and goes up to $500+ for advanced coverage that includes items from the optional coverage. Monthly payments typically begin from less than $30 per month and can range up to $40+ depending on the coverage opted for. Get a free quote for an accurate estimate of the pricing in your ZIP code.
No, American Home Shield does not cover roofs. However, you can search for home warranty companies that cover roof leaks using the filter “Filter Companies by Ratings and Coverage” on our companies page.
With the Systems Plan, you get coverage for the following home systems which include heating, air conditioning, electrical systems, water heaters, plumbing, central vacuums, garbage disposals, ceiling fans, instant water dispensers, doorbells, rekeying and smoke detectors. You should also know that it covers ductwork of heating units, plumbing, and air conditioning.
American Home Shield offers coverage for pools and spas as part of its optional add-ons. It also offers optional coverage for the septic pump, well pump, guest units, HVAC tune-ups and electronic extended warranty. You can opt for any of these items for an additional cost after purchasing a home warranty plan. Pool coverage is typically added 60 days after the contract comes into effect, and after an inspection is done.
AHS offer 4 plans – Systems Plan, Appliances Plan, Combo Plan and Build Your Own Plan. The system's plan offers coverage for 12 home systems and the appliance plan offers coverage for 10 appliances. The combo plan covers all the items from the systems and appliances plan. AHS also gives you the option to add-on items to any plan. With the build your own plan, you can choose a minimum of 10 items from the list of appliances, systems, and add-on items.
American Home Shield’s appliance coverage includes refrigerators, trash compactors, ovens/ cooktops/ ranges, clothes dryers, dishwashers, garage door openers, clothes washers, built-in microwaves, built-in food centers, and freestanding ice makers.
No, there is no limit to the number of repairs for covered appliances and systems but there are limitations like dollar amount caps. The coverage limit for each covered item differs, you need to read the fine print in order to know these limitations. Typically the coverage limit is set at $1,500 for systems and $3,000 for appliances. Based on the average, homeowners usually make two service requests per year but you can make several requests during the term of the contract.
You can get a quote from American Home Shield by requesting for a free quote on HomeWarrantyReviews.com. You only need to submit your ZIP code and the email ID on which you want to receive the quote. You don’t need to give your credit card details.
There are certain cases wherein AHS will allow you to choose your own contractors, these are known as Outside Authorizations. When you choose this option, the service contractors should be licensed, and qualified in the requisite state and trade. Also, they should be adequately insured for worker’s compensation, third-party general liability insurance and have an automobile liability coverage.
These contractors should provide a diagnosis and itemized bid to AHS before the work is started. AHS will not reimburse you for services that are performed without authorization. Once authorization is complete, you must pay the service contractor’s charges and submit the invoice to AHS for reimbursement after deducting the Trade Service Call fee and other costs.
Rex Tibbens is the CEO of American Home Shield. He took over on May 15, 2018. He was the former Chief Operating Officer of Lyft and served as a Vice President at Amazon.
You can call American Home Shield at 1 (888) 682-1043. However, if you are unable to reach an AHS customer service representative, you can get in touch with the company through the Complaint Resolution Program (CRP). The platform enables customers to get in touch with a customer service representative at AHS directly.
American Home Shield has 3 home warranty plans exclusively for realtors. These are designed to protect new homeowners from unexpected repair costs after real estate transactions. The plans offer coverage for a wide range of home systems and appliances. They come at affordable prices.
AHS Home Warranty Plans for Real Estate Agents
ShieldEssential: It offers coverage for appliances and systems that are costly and most expensive to repair and replace.
ShieldPlus: This plan covers components and parts of most home systems and appliances as well.
ShieldComplete: It covers all the items under ShieldEssential and ShieldPlus plans along with some other common, ancillary home items.
AHS also dedicates a section of their website for realtors where agents can browse through their Affiliate Program. There are several articles and guides explaining how selling a home along with a home service contract is beneficial to both realtors and their customers. It also has a dashboard where realtors can log claims and communicate with the company representatives easily.
Call Now for a FREE Quote