AHS has been providing exceptional service to its customers over the years. The company has customers who have been consecutively renewing their home warranty policy from over the past 20 years. The rating parameters comprise of the average ratings from the past 2 years. This will help you understand all you need to know about the performance of AHS customer service, repair quality, contractors service, claim settlement rate, and its overall performance.
American Home Shield is the only home warranty company that has won the Annual Home Warranty awards consistently every year since 2014. It won the Best in Service award in 2014 after which it has won the Top Rated award for 5 consecutive years from 2015-2019.
San Antonio, TX
Had a clogged main line the chosen plumber was knowledgeable and very quick to fix the issues and verified the work with inspection camera
Upper Marlboro, MD
I must say that AHS is on the ball - just recently had some plumbing issues they contacted the plumber and they (the plumber) was at my home the same day.
We recently purchased our home and had to use twice. Both times our claim was handled promptly and professionally. The repair time was as stated and all solved. We will renew for a second year.
|Annual Premium||$299 - $500+|
|Deductible||$75 - $125|
|Minimum Contract Length||12 Months|
|Estimated Appliance Coverage||$3,000|
|Estimated Systems Coverage||$1,500|
|Home inspection required||No|
|Maintenance records required to request service||No|
|Free online quote availability||Yes|
Contractors and Technicians
Since 1971, American Home Shield (AHS) has continuously been an industry leader and founded the home warranty industry. AHS provides services to a wide range of customers in 49 states across the U.S. Since its inception, AHS’ goal has remained the same - to make home ownership easier and to protect its customers’ budget from huge and unexpected repair costs. An American Home Shield contract takes 30 days to come into effect. The company only accepts contractors from within their network to perform service requests. AHS also offers a service recall period of 60 days in case a problem reoccurs.
|Covered Items||Appliances Plan||Systems Plan||Combo Plan||Add-ons|
Air Conditioning and Ductwork
|Coverage Limit: |
$1,500 on access, diagnosis and repair or replacement of geothermal and water source heat pumps, hot water, glycol, or steam circulating systems. $1,000 on ductwork coverage (in certain circumstances)
$10/pound per occurrence of refrigerant.
Geothermal, wall air conditioners, mini-splits; Ducted central electric split and package units; Plenums, dampers, damper-only controls, and leaks or breaks in ductwork from the unit including registers or grills; AHS will pay for diagnosis, access, and replacement related to the unit’s efficiency and other upgrades except for (a) cost related to plenums and refrigerant line sets (b) Other limitations specified in your home warranty agreement.
Underground or outside piping; Well pump and its components for geothermal or/and water source heat pump; Window units; Chillers and its components; Water towers, water lines; Legally mandated diagnostic testing while replacing cooling/heating units.
Heating and Ductwork
Forced air (gas, electric, oil), wall mounted heaters, geothermal, floor furnaces; Package units; Heat pumps, hot water or steam circulating heat; Electric baseboard, cable heat (if it's the main source of heat to your home or room), room heaters; Plenums, dampers, damper-only controls, and leaks or breaks in ductwork from the unit including registers or grills; AHS will pay for diagnosis, access, and replacement related to the unit’s efficiency and other upgrades except for (a) cost related to plenums and refrigerant line sets (b) Other limitations specified in your home warranty agreement.
Underground and outside piping; Well pump and its components for geothermal or/and water source heat pump; Fuel storage tanks, portable units; Fireplace grain, wood heating or pellet units; Legally mandated diagnostic testing while replacing cooling/heating units.
Note: $10/pound per occurrence of refrigerant will be covered.
Direct Current (D.C.) wiring; Built-in exhaust, attic, vent fans; Light fixtures.
Audio, video, intercom, computer, intercom, alarm or security wiring or cable; Faceplates; Telephone wiring; Circuit overload.
All parts and components of the doorbell system unless it is part of the intercom system.
Battery-operated and hard-wired smoke detectors.
All components and parts.
Plumbing (including stoppages)
|Coverage Limit: $1,000 |
Covered: Water, gas, drain, waste or vent line leaks and breaks; Toilets and related mechanisms; Toilet wax ring seals; Faucets, angle stops, hose bibs, basket strainers; Showerheads, valves for shower, shower arms, tub and diverter; Risers and gate valves (similar finishes and styles are used); Built-in bathtub whirlpool pump, motor and air switch assemblies; Permanently installed sump pumps (groundwater only); Expansion tanks; Sewage ejector pump; Pressure regulators; Cleaning sink, shower, bathtub, and toilet stoppages; Clearing the mainline drain and sewer stoppages (through an accessible cleanout up to 100 feet from an access point); Clearing lateral drain line stoppages up to 100 feet from an access point. This includes accessible cleanout p-trap drain or overflow access points.
Bathtubs, jets, sinks, showers, shower enclosures, and base pans; Saunas and steam rooms; Toilet seats and lids; Grouting or caulking; Water purification/ filtration system; Holding storage tanks; Stoppages caused by collapsed, broken or damaged vent, drain or sewer lines outside the home’s lain foundation Infiltrated, broken lines due to roots or foreign objects within or outside the home’s main foundation. Costs required to access or locate cleanouts that can’t be found or are inaccessible or to install cleanouts; Septic system sewage ejector pumps are only covered in optional coverage and not under this.
All components and parts.
All components and parts.
Instant Hot/Cold Water Dispenser
All components and parts.
All components and parts.
|(Available only in AZ, CA, FL, NV, and TX for DTC 1)|
Re-keying up to 6 keyholes and providing; 4 identical keys on previously installed and correctly functioning non-electronic door-knobs and deadbolts for hinged doors that access structural walls of the covered home.
Replacement of knobs, deadbolts or associated hardware; Garage door openers; Broken or damaged locks; Padlocks, skeleton locks, and keys; File cabinet, window, safe, desk, or mailbox locks; Other services offered by locksmiths.
|View more items|
Claims Department Details
Online Service Request
Complaint Resolution Program
Contractors & Technicians
Service Recall Period
|Address||150 Peabody Place Memphis, TN 38103|
|Contact for quote||Yes|
|No. of Employees||1800|
|Executive Profiles||Rex Tibbens - CEO,|
|Alias||Prestige Home Service, Prestige Home Warranty, AHS, Home Protection One Corporation, Service Home Guard, HSA Home Warranty|
You need to call 888 682 1043 to cancel your AHS contract as you cannot cancel it via chat. If you’re canceling it before 30 days from signing up for the contract and you have not made a service call request, you will get a full refund. If you cancel your policy after 30 days then you will receive a refund for the remaining term minus the administrative fees along with the charges for any services or claims made.
The terms of cancellation are based on whether you want to cancel the policy before or after 30 days from signing up for the contract.
Yes, AHS has a service recall period of 60 Days. This means that if the repair or replacement of a covered item fails within 60 Days, you will not need to file a new claim. The contractor will be back to take a look at the item and you won’t have to pay the service call fee.
A basic American Home Shield plan starts from around $299 per year and goes up to $500+ for advanced coverage that includes items from the optional coverage. Monthly payments typically begin from less than $30 per month and can range up to $40+ depending on the coverage opted for. Get a free quote for an accurate estimate of the pricing in your ZIP code.
No, American Home Shield does not cover roofs. However, you can search for home warranty companies that cover roof leaks using the filter “Filter Companies by Ratings and Coverage” on our companies page.
With the Systems Plan, you get coverage for the following home systems which include heating, air conditioning, electrical systems, water heaters, plumbing, central vacuums, garbage disposals, ceiling fans, instant water dispensers, doorbells, rekeying and smoke detectors. You should also know that it covers ductwork of heating units, plumbing, and air conditioning.
American Home Shield offers coverage for pools and spas as part of its optional add-ons. It also offers optional coverage for the septic pump, well pump, guest units, HVAC tune-ups and electronic extended warranty. You can opt for any of these items for an additional cost after purchasing a home warranty plan. Pool coverage is typically added 60 days after the contract comes into effect, and after an inspection is done.
AHS offer 4 plans – Systems Plan, Appliances Plan, Combo Plan and Build Your Own Plan. The system's plan offers coverage for 12 home systems and the appliance plan offers coverage for 10 appliances. The combo plan covers all the items from the systems and appliances plan. AHS also gives you the option to add-on items to any plan. With the build your own plan, you can choose a minimum of 10 items from the list of appliances, systems, and add-on items.
American Home Shield’s appliance coverage includes refrigerators, trash compactors, ovens/ cooktops/ ranges, clothes dryers, dishwashers, garage door openers, clothes washers, built-in microwaves, built-in food centers, and freestanding ice makers.
No, there is no limit to the number of repairs for covered appliances and systems but there are limitations like dollar amount caps. The coverage limit for each covered item differs, you need to read the fine print in order to know these limitations. Typically the coverage limit is set at $1,500 for systems and $3,000 for appliances. Based on the average, homeowners usually make two service requests per year but you can make several requests during the term of the contract.
You can get a quote from American Home Shield by requesting for a free quote on HomeWarrantyReviews.com. You only need to submit your ZIP code and the email ID on which you want to receive the quote. You don’t need to give your credit card details.
There are certain cases wherein AHS will allow you to choose your own contractors, these are known as Outside Authorizations. When you choose this option, the service contractors should be licensed, and qualified in the requisite state and trade. Also, they should be adequately insured for worker’s compensation, third-party general liability insurance and have an automobile liability coverage.
These contractors should provide a diagnosis and itemized bid to AHS before the work is started. AHS will not reimburse you for services that are performed without authorization. Once authorization is complete, you must pay the service contractor’s charges and submit the invoice to AHS for reimbursement after deducting the Trade Service Call fee and other costs.
Rex Tibbens is the CEO of American Home Shield. He took over on May 15, 2018. He was the former Chief Operating Officer of Lyft and served as a Vice President at Amazon.
You can call American Home Shield at 1 (888) 682-1043. However, if you are unable to reach an AHS customer service representative, you can get in touch with the company through the Complaint Resolution Program (CRP). The platform enables customers to get in touch with a customer service representative at AHS directly.
American Home Shield has 3 home warranty plans exclusively for realtors. These are designed to protect new homeowners from unexpected repair costs after real estate transactions. The plans offer coverage for a wide range of home systems and appliances. They come at affordable prices.
AHS Home Warranty Plans for Real Estate Agents
ShieldEssential: It offers coverage for appliances and systems that are costly and most expensive to repair and replace.
ShieldPlus: This plan covers components and parts of most home systems and appliances as well.
ShieldComplete: It covers all the items under ShieldEssential and ShieldPlus plans along with some other common, ancillary home items.
AHS also dedicates a section of their website for realtors where agents can browse through their Affiliate Program. There are several articles and guides explaining how selling a home along with a home service contract is beneficial to both realtors and their customers. It also has a dashboard where realtors can log claims and communicate with the company representatives easily.