AHS has been providing exceptional service to its customers for many years. The company has customers who have been consecutively renewing their home warranty policy from over the past 20 years. The rating parameters comprise of the average ratings from the past 2 years. This will help you understand all you need to know about the performance of AHS customer service, repair quality, contractors service, claim settlement rate, and its overall performance.
AHS has won the Annual Home Warranty Award four years in a row, betting out the competition since 2014. In 2014 they won the Best in Service Award and have continued to sweep the Top Rated Award 5 consecutive years, from 2015-2019. AHS has been awarded:
Valley Park, MO
I am very pleased with AHS response to resolve the problems with my bathroom leaking issues. The service was great and promptly resolved.
Las Vegas, NV
The air conditioner wasn't working properly. I went on the website to schedule a technician. I was expecting a couple days but Dr. Cool had one out and the problem fixed next day.
Excellent service. They have never let me down. The contractors the use are top notch
|Annual Premium||$299 - $500+|
|Deductible||$75 - $125|
|Minimum Contract Length||12 Months|
|Estimated Appliance Coverage||$3,000|
|Estimated Systems Coverage||$1,500|
|Home inspection required||No|
|Maintenance records required to request service||No|
Contractors and Technicians
Since 1971, American Home Shield (AHS) has continuously been an industry leader and founded the home warranty industry. AHS provides services to a wide range of customers in 49 states across the U.S. Since their inception, AHS’ goal has remained the same - to make home ownership easier and to protect their customers’ budget from huge and unexpected repair costs. An American Home Shield contract takes effect within 30 days. The company only accepts contractors from within their network to perform service requests. AHS also offers a service recall period of 60 days in case a problem reoccurs.
American Home Shield’s warranty plans include the Systems Plan, Appliances Plan, Combo Plan, and Build-Your-Own Plan. The prices for AHS plans range from $299-$500+. The cost differs depending on the plan you choose. In addition to the items cov...View More
American Home Shield’s warranty plans include the Systems Plan, Appliances Plan, Combo Plan, and Build-Your-Own Plan. The prices for AHS plans range from $299-$500+. The cost differs depending on the plan you choose. In addition to the items covered, you can also request for add-on coverage from a list of optional items.
AHS’ add-on coverage includes: pool and spa, well pump, septic pump, HVAC tune-up, and guest unit (less than 750 square feet). The newest item that has been added to the list is the Electronic Plan by Asurion. HVAC tune-up and the Electronics Plan are available in select states.
|Covered Items||Appliances Plan||Systems Plan||Combo Plan||Add-ons|
Air Conditioning and Ductwork
|Coverage Limit: |
$1,500 on access, diagnosis and repair or replacement of geothermal and water source heat pumps, hot water, glycol, or steam circulating systems. $1,000 on ductwork coverage (in certain circumstances)
$10/pound per occurrence of refrigerant.
Geothermal, wall air conditioners, mini-splits; Ducted central electric split and package units; Plenums, dampers, damper-only controls, and leaks or breaks in ductwork from the unit including registers or grills; AHS will pay for diagnosis, access, and replacement related to the unit’s efficiency and other upgrades except for (a) cost related to plenums and refrigerant line sets (b) Other limitations specified in your home warranty agreement.
Underground or outside piping; Well pump and its components for geothermal or/and water source heat pump; Window units; Chillers and its components; Water towers, water lines; Legally mandated diagnostic testing while replacing cooling/heating units.
Heating and Ductwork
Forced air (gas, electric, oil), wall mounted heaters, geothermal, floor furnaces; Package units; Heat pumps, hot water or steam circulating heat; Electric baseboard, cable heat (if it's the main source of heat to your home or room), room heaters; Plenums, dampers, damper-only controls, and leaks or breaks in ductwork from the unit including registers or grills; AHS will pay for diagnosis, access, and replacement related to the unit’s efficiency and other upgrades except for (a) cost related to plenums and refrigerant line sets (b) Other limitations specified in your home warranty agreement.
Underground and outside piping; Well pump and its components for geothermal or/and water source heat pump; Fuel storage tanks, portable units; Fireplace grain, wood heating or pellet units; Legally mandated diagnostic testing while replacing cooling/heating units.
Note: $10/pound per occurrence of refrigerant will be covered.
Direct Current (D.C.) wiring; Built-in exhaust, attic, and vent fans; Light fixtures.
Audio, video, intercom, computer, intercom, alarm or security wiring or cable; Faceplates; Telephone wiring; Circuit overload.
Plumbing (including stoppages)
|Coverage Limit: $1,000 |
Covered: Water, gas, drain, waste or vent line leaks and breaks; Toilets and related mechanisms; Toilet wax ring seals; Faucets, angle stops, hose bibs, basket strainers; Showerheads, valves for shower, shower arms, tub and diverter; Risers and gate valves (similar finishes and styles are used); Built-in bathtub whirlpool pump, motor and air switch assemblies; Permanently installed sump pumps (groundwater only); Expansion tanks; Sewage ejector pump; Pressure regulators; Cleaning sink, shower, bathtub, and toilet stoppages; Clearing the mainline drain and sewer stoppages (through an accessible cleanout up to 100 feet from an access point); Clearing lateral drain line stoppages up to 100 feet from an access point. This includes accessible cleanout p-trap drain or overflow access points.
Bathtubs, jets, sinks, showers, shower enclosures, and base pans; Saunas and steam rooms; Toilet seats and lids; Grouting or caulking; Water purification/ filtration system; Holding storage tanks; Stoppages caused by collapsed, broken or damaged vent, drain or sewer lines outside the home’s lain foundation Infiltrated, broken lines due to roots or foreign objects within or outside the home’s main foundation. Costs required to access or locate cleanouts that can’t be found or are inaccessible or to install cleanouts; Septic system sewage ejector pumps are only covered in optional coverage and not under this.
All components and parts.
All components and parts.
All components and parts.
Instant Hot/Cold Water Dispenser
All components and parts.
All parts and components of the doorbell system unless it is part of the intercom system.
Battery-operated and hard-wired smoke detectors.
|(Available only in AZ, CA, FL, NV, and TX for DTC 1)|
Rekeying up to 6 keyholes and providing; 4 identical keys on previously installed and correctly functioning non-electronic door-knobs and deadbolts for hinged doors that access structural walls of the covered home.
Replacement of knobs, deadbolts or associated hardware; Garage door openers; Broken or damaged locks; Padlocks, skeleton locks, and keys; File cabinet, window, safe, desk, or mailbox locks; Other services offered by locksmiths.
All components and parts.
|View more items|
American Home Shield provides their clients with superior service quality, they are currently rated in repair quality. Its website facilitates customers to smoothly file claims online. As the largest home warranty company, AHS has paid out claims worth $2 billion since 2013.
Claims Department Details
Online Service Request
Complaint Resolution Program
Contractors & Technicians
Service Recall Period
|Address||150 Peabody Place Memphis, TN 38103|
|Contact for quote||Yes|
|No. of Employees||1800|
|Executive Profiles||Rex Tibbens - CEO,|
|Alias||Prestige Home Service, Prestige Home Warranty, AHS, Home Protection One Corporation, Service Home Guard, HSA Home Warranty|
You need to call 1 (888) 682-1043 to cancel your AHS contract as you cannot cancel it via chat. If you’re canceling it within 30 days of signing up for the contract and you have not made a service call request, you will get a full refund. If you cancel your policy after 30 days then you will receive a refund for the remaining term minus the administrative fees along with the charges for any services or claims made.
The terms of cancellation are based on whether you want to cancel the policy before or after 30 days from signing up for the contract.
Yes, AHS has a service recall period of 60 Days. f the repair or replacement of a covered item fails within 60 Days, you will not need to file a new claim. The contractor will be back to take a look at the item and you won’t have to pay the service call fee.
A basic American Home Shield plan starts at around $299 per year and can go up to $500+ for advanced coverage that includes items with optional coverage. Monthly payments typically begin at around $30 per month and can range up to $40+ depending on the coverage selected. Get a free quote for an accurate price estimate in your area.
No, American Home Shield does not provide roof coverage. However, you can search for home warranty companies that cover roof leaks using the filter “Filter Companies by Ratings and Coverage” on our companies page.
With the Systems Plan, you get coverage for the following home systems which include heating, air conditioning, electrical systems, water heaters, plumbing, central vacuums, garbage disposals, ceiling fans, instant water dispensers, doorbells, rekeying and smoke detectors.It also covers ductwork of heating units, plumbing, and air conditioning.
American Home Shield offers coverage for pools and spas as part of its optional add-ons. It also offers optional coverage for the septic pump, well pump, guest units, HVAC tune-ups and electronic extended warranty. You can opt for any of these items for an additional cost after purchasing a home warranty plan. Pool coverage is typically added 60 days after the contract comes into effect, and after an inspection is done.
AHS offers 4 plans – Systems Plan, Appliances Plan, Combo Plan, and Build-Your-Own Plan. The Systems Plan offers coverage for 12 home systems and the Appliance Plan offers coverage for 10 appliances. The Combo Plan covers all the items from the systems and appliances plan. AHS also gives you the option to add-on items to any plan. The Build-Your-Own Plan allows you to choose a minimum of 10 items from the list of appliances, systems, and add-on items.
American Home Shield’s Appliance Plan includes refrigerators, trash compactors, ovens/cooktops/ranges, dishwashers, washers and dryers, garage door openers, built-in microwaves, built-in food centers, and freestanding ice makers.
No, there is no limit to the number of repairs for covered appliances and systems but there are limitations such as dollar amount caps. The coverage limit for each covered item differs, you need to read the fine print in order to know these limitations. Typically the coverage limit is set at $1,500 for systems and $3,000 for appliances. Based on the average, homeowners usually make two service requests per year but you can make several requests during the term of the contract.
You can get a quote from American Home Shield by requesting for a free quote on HomeWarrantyReviews.com. You only need to submit your ZIP code and email, the quote will then be emailed to you. You don’t need to give your credit card information.
There are certain cases when AHS will allow you to choose your own contractors, these are known as Outside Authorizations. When you choose this option, the service contractors should be licensed and qualified in the requisite state and trade. Also, they should be adequately insured for workers’ compensation, third-party general liability insurance, and have auto liability coverage.
These contractors should provide a diagnosis and itemized bid to AHS before the work is started. AHS will not reimburse you for services that are performed without authorization. Once authorization is given, you must pay the service contractor’s charges and submit the invoice to AHS for reimbursement after deducting the Trade Service Call fee and other costs.
Rex Tibbens was made CEO of American Home Shield on May 15th, 2018. He is the former Chief Operating Officer of Lyft and served as a Vice President at Amazon.
You can call American Home Shield at 1 (888) 682-1043. However, if you are unable to reach an AHS customer service representative, you can get in touch with the company through the Complaint Resolution Program (CRP). The platform enables customers to get in touch directly with a customer service representative at AHS.
American Home Shield has 3 home warranty plans exclusively for realtors. They have been designed to protect new homeowners from unexpected repair costs after real estate transactions. The plan offers affordable coverage for a wide range of home systems and appliances. They come at affordable prices.
AHS Home Warranty Plans for Real Estate Agents
ShieldEssential: Coverage for appliances and systems that are costly and most expensive to repair and replace.
ShieldPlus: Covers components and parts of most home systems and appliances as well.
ShieldComplete: Covers all the items under ShieldEssential and ShieldPlus plans along with some other common, ancillary home items.
AHS also dedicates a section of their website for realtors where agents can browse through their Affiliate Program. There are several articles and guides explaining how selling a home along with a home service contract is beneficial to both realtors and their customers. It also has a dashboard where realtors can submit claims and communicate with the company representatives easily.