Best Home Warranty Companies In louisville, kentucky

R. LYNN Garrison, Louisville

On Aug 31, 2023

American Home Shield (AHS)

Contractors are rude and bothered when I call as the warranty company request. Repairs can take up to 2 weeks maybe longer. My air conditioning unit has not properly worked for some time. ????, I have a like, don\'t like view of the company, whose commercials make you think your service call will be handled immediately to continue making grandma\'...View Mores sauce, not my experience. First request service pay fee, wait for contractor to make appointment, then wait. View Less

A Mitchell, Louisville

On Apr 12, 2023

American Home Shield (AHS)

I have been a customer of AHS for quite a few years. September 2022 I called in a work order for an AC unit that was leaking water down into the furnace due to a leak in the A/C coil. The contractor came out and said there was a leak in the AC coil that needed to be replaced. The contractor got sick and could not complete the job. Over the next nin...View Moree months, I have called American home shield, repeatedly requesting another contractor. They said they would reassign the service request to a new contractor. One was assigned and came out to check the unit, but because it was winter time they could not , fix the original problem of a frozen line with a hole in it, because it was now winter time and the furnace was now on heat. Needless to say nine months later, it has not been resolved yet. Because of the leak from the coil, Damage was done to my property. I had to replace the flooring around the unit. I had to replace drywall around the unit to prevent mold from the constant water leak. I tried calling AHS, customer line and requesting an emergency response, to ha someone higher up to give me a call so I could get this issue resolved. They stated that there is no one higher up that can get this issue resolved. Although they have sent another contractor out at my expense to check the furnace, they were unable to check the AC cola because it is now winter time, and the AC unit is turned off, the AC unit must be turned on in order for the line to freeze, and then turned off to thaw out to show the water leaking into the unit . Now that it’s summertime and the AC unit is still needing repair, AHS has not responded nor have they requested a new contractor to fix this problem. If the AC unit is turned on now on and it continues to leak the damage done to the flooring and drywall that has been repaired will be destroyed again. It’s unfortunate that I have paid monthly for quite a few years for this warranty and no one at AHS can’t return my call or resolve this issue. One customer service representative said I should send this to the better business bureau if I wanted to get it resolved. dispatch #153856728View Less

James e Ray, Louisville

On Feb 02, 2022

American Home Shield (AHS)

No complaints. The service was own time and very professional. Glad i had American Home Shield. I would refer American Home Shield to everyone including my family and all of my friends.

Toni Smith, Louisville

On Jun 08, 2021

American Home Shield (AHS)

Very Happy! Communication about * & * Plumbing appointment and arrival time was great! Quick response. Plumber was very professional, friendly, respectful and knowledgeable. He fixed both my tub faucets and leaking toilet tank quickly and efficiently. Great job!

Joshua Torpey, Louisville

On May 11, 2021

American Home Shield (AHS)

If I could give this company 0 stars I would. They charge service fees to send out contractors they choose (usually with poor ratings and reviews themselves) to assess the request. The majority of the time the contractor writes the report so that AHS can deny the coverage and then the contractor offers to do the work with you paying them directly. ...View MoreCustomer service is just scripted employees who never actually resolve an issue. The escalation department is consistently flooded with calls due to their poor service and also usually unable to resolve issues. Save your time and money and avoid this company at all costs!View Less

Davida OBannon, Louisville

On Aug 25, 2020

American Home Shield (AHS)

My experience has been awesome. Have been a customer for 2 years and received great service. Would recommend this company to friends and family. Had another company when I purchased my home and was not happy with them. Switched to AHS after 1st year with other company. Kudos to AHS

Mike C, Louisville

On Feb 29, 2020

American Home Shield (AHS)

Great customer service. HSA contacted me quickly and helped me resolve my issues. I would highly recommend them! This was a quick, easy, and painless process. Thank you HSA!

Kathy Perry, Louisville

On Jul 08, 2019

American Home Shield (AHS)

First, they only send out the bottom of the barrel repair people. When you look up the people they send out you see 1/5 wish I could rate 0/5 reviews. the people they send out are truly horrible! Second, there is almost no way to talk to anyone live Most times the phones are not answered. If you do get someone live they can not speak English. Ev...View Moreerything is all done through a website that more times then not is malfunctioning. Third, you have no control over who they send you. I asked them not to send a specific company and I was told too bad so sad that is who we send. fourth, we canceled our contract after being with the company for many many many years when putting up with their bad service and horrific website and bad companies got to be too much and they had the nerve to charge us $65 for canceling the contract. Just this weekend we had to refix a faucet that we paid a $65 co-pay to a company to fix early this year. Also, We told them to cancel the company they wanted to send us to repair our fridge because we did not want to deal with that company and they charged us $65 co-pay and the company never even showed up!! Avoid this company like the plague View Less

Francine Hoffman, Louisville

On Sep 12, 2018

American Home Shield (AHS)

I have had Am Home Shield for about 20 yrs and always had great service. Having an AC replaced in July took 3 days to be OK\'d but was far better than the alternative.

Albert L Entwistle, Louisville

On Jul 30, 2018

American Home Shield (AHS)

The key is timeliness and good service contractors. AHS does both. Really a good value!

Reed Hume, Louisville

On Jul 02, 2018

American Home Shield (AHS)

The provider was on the job for 1.75 hours with two men or 3.5 man hours with a total cost of $1,800. I was charged $375 for a city permit which cost $125. The insulation on the lineset is 23 years old and was not replaced. I have a demand switch form Louisville Gas & Electric which modulates my usage based on the current overall system demand a...View Morend it was complete disconnected. I was charged $300 for this effort. Besides Freon there could not have been no more than $50 in material costs. I have photographs to enforce my claims. In addition it took from 5/12/18 until 6/25/18 for this event to be completed with 3 service calls. It is my belief that I was taken advantage of and grossly over charged for this service, plus I may have to pay Louisville Gas & Electric Company to reconnect my demand service. Reed Hume View Less

Tom Gilsdorf, Louisville

On Mar 23, 2018

American Home Shield (AHS)

My first claim was for a clothes washer that had malfunctioned. After the serviceman inspected it and spoke to AHS it was determined they would replace it rather than fixing it. AHA emailed a list of washers I could pick from. I found one it was installed and just cost me the deductible.

gerri grider, louisville

On Mar 09, 2018

American Home Shield (AHS)

I would still have this company if the customer service has not lied to me about refunding my 125.00 that they deducted twice and then told me they would refund me . This went on for almost a month then the last person I spoke too said I would not be getting the refund.. been with them a lot of years.

CERE Myrick, Louisville

On Mar 06, 2018

American Home Shield (AHS)

The technician was very professional and thorough in explaining my problem with garbage disposal. Job complete within 30-45 minutes.

melissa A Soto, Louisville

On Dec 01, 2017

American Home Shield (AHS)

I have used the service 3 times so far since I purchased it. Once for my dishwasher and twice for plumbing issues. I have to say they were prompt friendly and the contractor that was sent out was professional and nice I\'m very happy with the service so far!

Kelley Doby, Louisville

On Oct 05, 2017

American Home Shield (AHS)

I put in a ticket on their website and was called within a couple of days. The plumber that came was very knowledgeable and courteous. My home warranty covered everything. It was awesome.

Carolyn Bradley , Louisville

On Sep 01, 2017

American Home Shield (AHS)

Our experience was AWESOME. When our air went out, we did have to wait a few days for a technician, but it was also during the peak of the season. Then we had to wait a few more days for the part (which really UPSET me as the temps were in the HIGH 90\'s), but the overall repair was done in a very professional manner and I do know they did all they...View More could. The price for the warranty is GREAT and I HIGHLY recommend AHS for your home warranty needs!! #AHSROCKSView Less

Monica Stroud, Louisville

On Jul 21, 2017

American Home Shield (AHS)

Would never use or recommend this company to any one .

WAYNE ODONNELL, Louisville

On Aug 22, 2016

American Home Shield (AHS)

The contractor was right on time, actually early. He was able to diagnose within 5 minutes. He ordered the parts and was back as soon as they came in. Very happy with the whole service request Awesome

Roger Chapin, Louisville

On Jul 17, 2016

American Home Shield (AHS)

The service contractor who repaired the stove drawer and the burner did an excellent job. He was able to come in the same day that we called for service. He had the right parts and fixed it very efficiently. I can highly recommend there company. The A/C contractor also did an excellent job. Our A/C went down that morning and they put a rush on to...View More help us the same day on a hot day. The technician was very friendly and diagnosed the problem and fixed it very quickly. He had our A/C running and blowing cold air. I highly recommend there company to everyone.View Less