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Old Republic Home Warranty

Home Warranty Plan Details and Reviews for Old Republic Home Warranty

Old Republic Home Warranty

Call Now for a Quote
888-351-0908

Rating Timeline
Customer Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
Overall Rating1.9 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
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P.O. Box 5017 San Ramon, CA 94583-0917
888-351-0908 $260-$500
Premium $260-$500
Deductible $55-$100
Effective At closing or 30 days after enrollment for existing homeowners
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 43
Total Reviews 937
Complaint Resolution Yes
BBB Rating A+
Executive Profiles Gwen Gallagher - President, Lorna Mello - Vice President, Craig Smiddy - COO, Kevin Davis - Leader
No. of Employees 550
Headquarters San Ramon, CA
Address P.O. Box 5017 San Ramon, CA 94583-0917
Alias ORHP, ORHP Inc.

Write an honest review now !

Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
888-351-0908

The above premium is offered only for the first year. Rates may go up from second year onwards.

For the past 40 years, Old Republic Home Protection has been providing comprehensive home warranty plans to buyers, sellers and real estate professionals alike. Considered as the nation’s third largest home warranty company, Old Republic protects their customers against expensive repair and replacements of household appliances.

Old Republic Home Protection’s vision is to be People Helping People. The company states that they strive to provide good customer service and to ensure that all their customers are satisfied.

Old Republic Home Protection offers a wide range of online services. Each service is geared specifically towards homeowners, real estate professionals, and contractors.

  • Homeowner Central is a comprehensive online resource for plan holders, allowing them to request service, update their account information, make payments, and help them make the most of their home warranty plan.
  • The Toolbox contains a variety of tools specifically designed for real estate professionals. In addition to ordering and managing home warranty plans for their clients, agents can request service for their clients, read informative tips and articles, and find a host of free customizable online tools designed to build the agent’s business.
  • The Contractor Connection facilitates a smooth customer service experience by allowing their massive independent network of service providers to communicate quickly and effectively with Old Republic Home Protection. Report submissions, request authorization, and ordering of parts can be done through this tool.

The company’s official website gets updated frequently, hence, customers can always find the required information online.

Old Republic Home Protection’s home warranty plans provide comprehensive coverage. They focus on the real estate industry, providing protection to home sellers, home buyers, and agents during one of the largest transactions they may ever make.

Standard coverage
Covers most major systems and appliance. Annual premium ranges from $260 to $500, depending on the location of your home. The company’s standard home warranty plan offers coverage on plumbing, water heaters (including tankless water heaters),  heating systems, electrical systems, and kitchen appliances, including ovens/ranges, dishwashers, built-in microwaves, garbage disposals, and trash compactors. They also include specialty items such as built-in whirlpool bathtubs, garage door openers, hot water recirculating pumps, and central vacuum systems at no extra cost. In some locations, air conditioning, refrigerator and washer/dryer may be included with standard coverage.

The Ultimate Protection plan upgrade
This plan offers an exceptional value. In addition to their standard coverage, items covered by Ultimate Protection include the cost to correct code violations (up to $250 per plan), the cost of permits (up to $250 per occurrence), cranes needed for covered HVAC malfunctions, haul away of old appliances and equipment, recovery and disposal of refrigerants, and over 30 other items.

Platinum Protection plan upgrade
This plan provides the company’s most comprehensive coverage. In addition to everything covered by the standard plan and Ultimate Protection, Platinum Protection adds:

  • Up to $1,000 per plan for construction/carpentry or other related costs necessary to effect a covered repair or replacement (including the correction of code violations)
  • Up to $250 per Plan to clear stoppages occurring due to roots or toward the removal of toilets or other access to clear a stoppage (including the cost to install a ground level cleanout)
  • Up to $500 per Plan for repair/replacement of vents/flues, as part of a covered service
  • Increase the standard plan limit per plan term by $1,000 ( amounting up to $2,500 in total) for the repair/replacement of diesel, oil, Glycol, hot water, steam, radiant, geothermal, water cooled and water sourced heating and air conditioning systems
  • Tub spouts (replaced with chrome builder’s standard, as necessary), tub spout diverters, and basket strainers

In addition, the company also offers a wide variety of optional coverage for specialty items such as pool and spa equipment, ornamental fountains, water softeners, septic systems, well pumps, and much more.

Reviews & Ratings

Riverside - CA 11-05-2017
Deandre Riverside CA
Posted On 11/05/17
Review No. 118132
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer service reps promise service providers will call within 24 hours to set up appointments and it doesn't happen. I've been left on hold for 10-30 minutes at a time the the phone gets disconnected and I have to call back to be put on hold again. When customer service reps finally get on the phone they are incompetent and fail at active listening quite frequently. The general impression ORHP gives me is "how can we avoid paying these claims but keep the customers renewing their policies every year." They make it so difficult to get a claim resolved, it's probably better to cancel the policy altogether and pay the fees out of pocket for whatever work needs to be done. At least you have the option to shop around and choose a quality company to do quality work in accordance with your schedule. Additionally, you eliminate the orhp waste of time and money middleman. view less
Customer service reps promise service providers will call within 24 hours to set up appointments and it doesn't happen. I've been left on hold for 10-30 minutes at a time the the phone gets disconnected and I have to call back to be put on hold again. When customer service reps finally get on the phone they are incompetent and fail at active listening quite frequently. The general impression
... view more
# 118132
Old Republic Home Warranty
11-06-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Houston - TX 11-03-2017
Merlyn pereira Houston TX
Posted On 11/03/17
Review No. 118080
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
M never goi to call this company again .my ac was not working called this company The ac tech said its not my job its the plumbers job .The plumber came and said its the ac tech job . At last a ac tech came and flushed the water out of the ac and said its all good in 2 days we had the leakage again .called the co again and the next tech flushed and said all is good in 2 days the ac was not working again called a personal ac tech and he said the solution is to replace the unit .none of 3 guys told me that .The system was rusted. The only thing they do right is enter with a ipad as if they will fix the issue on the ipad and charge you $65 now i replaced the whole unit with my own money this co good for nothing . Waste of time n money view less
M never goi to call this company again .my ac was not working called this company The ac tech said its not my job its the plumbers job .The plumber came and said its the ac tech job . At last a ac tech came and flushed the water out of the ac and said its all good in 2 days we had the leakage again .called the co again and the next tech flushed and said all is good in 2 days the ac was not
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# 118080
Old Republic Home Warranty
11-07-2017
We sincerely apologize for the circumstances relayed and for any inconvenience this situation has caused you. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
San Antonio - TX 11-02-2017
Katie Gerber San Antonio TX
Posted On 11/02/17
Review No. 118048
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Bought my first condo, paid to have everything inspected. Appliances were all working well. Move into my condo and the washing machine starts to leak. I call Old Republic and they will not service my washing machine, because it was a "pre-existing condition". Talked to customer service and escalated it to their manager - Kacey Mullins and NO ONE would help or try to work things out! Awful customer service! My policy states that it is effective once I take ownership of my condo. However, Old Republic doesn't honor their policy, they go by the second time you use your applicance. Would never recommmend this company to anyone for their home warranty! Now I have an expensive Old Republic Warranty for a washing machine they will never service!! view less
Bought my first condo, paid to have everything inspected. Appliances were all working well. Move into my condo and the washing machine starts to leak. I call Old Republic and they will not service my washing machine, because it was a "pre-existing condition". Talked to customer service and escalated it to their manager - Kacey Mullins and NO ONE would help or try to work things out!
... view more
# 118048
Old Republic Home Warranty
11-06-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Murrieta - CA 11-01-2017
S J Collins Murrieta CA
Posted On 11/01/17
Review No. 118035
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Very DISAPPOINTED! Placed an on line request for service on our oven on a Saturday 10/28, never got a response from a technician, I had to call technician 2 times on Tuesday 10/31 and leave a message and finally called ORHW who put me through to A-Z Appliance Repair who stated there would be a tech in my area the next day Wednesday 11/1 between 9-1.... we’ll its now after that time and I’m still waiting for a repairman to call or show up! Will revisit with outcome... keeping fingers crossed view less
Very DISAPPOINTED! Placed an on line request for service on our oven on a Saturday 10/28, never got a response from a technician, I had to call technician 2 times on Tuesday 10/31 and leave a message and finally called ORHW who put me through to A-Z Appliance Repair who stated there would be a tech in my area the next day Wednesday 11/1 between 9-1.... we’ll its now after that time and
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# 118035
Old Republic Home Warranty
11-09-2017
We sincerely apologize for the circumstances relayed and for any inconvenience this situation has caused you. Our staff has reached out to you to resolve this matter and you may contact us directly if you have any additional questions or concerns.
Coden - AL 10-27-2017
Daniel Stevens Coden AL
Posted On 10/27/17
Review No. 117918
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I don't understand, why so many people have given Old Republic, a bad rating. I have used them, for ten years now, and every time I've had a issue. They have resolved it. In a timely matter. I personally love Old Republic and I recommend them to everyone!
# 117918
Las Vegas - NV 10-24-2017
Julian Las Vegas NV
Posted On 10/24/17
Review No. 117784
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had them for two years and it was a wild one at that and upon renewal I got cannes with no explanation. Thanks Allot!
# 117784
Old Republic Home Warranty
10-25-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Bel Aire - KS 10-24-2017
Scott White Bel Aire KS
Posted On 10/24/17
Review No. 117772
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I called Old Republic because my AC was blowing hot air. The first company they assigned to me didn't call the first day, then didn't show for their appointment on the second day when they were scheduled. On day three I finally got a different company to come take a look at my AC. The technician came out to inspect and told me I needed a new condenser and evaporator coil as well as modifications to the ducts for the new model of the evaporator coil. Great, under my warranty this all should be covered.

The next day, nearly one week without AC, Old Republic calls me to tell me that they could order a new coil so that they wouldn't have to replace the condenser, against the technician that was at my house's suggestion. Because of this, I would have to wait another week for the coil to be ordered, would not get my compressor replaced, AND the kicker is that I am now liable for the modification fees to the ducts to the tune of$350 that previously were covered if the compressor would have been replaced.

To summarize, Old Republic is giving me less than the professional recommended and making me pay out of pocket because of it, and I still don't have AC a week and half later. Do not spend your money with this company, they do not care about the customer as they claim. view less
I called Old Republic because my AC was blowing hot air. The first company they assigned to me didn't call the first day, then didn't show for their appointment on the second day when they were scheduled. On day three I finally got a different company to come take a look at my AC. The technician came out to inspect and told me I needed a new condenser and evaporator coil as well as
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# 117772
Old Republic Home Warranty
10-30-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Alabaster - AL 10-23-2017
Joey Barnwell Alabaster AL
Posted On 10/23/17
Review No. 117746
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
In 6 days we will be celebrating our 2 month anniversary since placing our service request for our washing machine. And it still has not been resolved.

Originally, we waited 5 weeks for a part that was on back order. Once the item came in, it took 3 minutes for the repairman to realize that did not fix the issue. We were then told that a replacement washing machine would be sent. After several days, I called to get an ETA on the delivery. And they said they would have to mail a check. Uh... At what point were they going to tell me this? So now, im waiting another 7 to 10 business days for a check to get here.

Id invite Old Republic to our 2 month anniversary celebration, but they would show up 2 months late... view less
In 6 days we will be celebrating our 2 month anniversary since placing our service request for our washing machine. And it still has not been resolved.

Originally, we waited 5 weeks for a part that was on back order. Once the item came in, it took 3 minutes for the repairman to realize that did not fix the issue. We were then told that a replacement washing machine would be
... view more
# 117746
Old Republic Home Warranty
10-24-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Fallon - NV 10-21-2017
Timothy Ng Fallon NV
Posted On 10/21/17
Review No. 117461
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
ORHW used to be very good last year getting my repairs done, but now it seems that they have no contractors within my area causing undue financial burdens. It used to be that they sent someone out and I paid my $65 and was done but now they tell me that I have to pay for the repair upfront out of my pocket and then submit receipts for reimbursement. This is not what I bought the Home Warranty for. It was bought so I wouldn’t have to pay for the repairs that can run into a couple thousand dollars. view less
ORHW used to be very good last year getting my repairs done, but now it seems that they have no contractors within my area causing undue financial burdens. It used to be that they sent someone out and I paid my $65 and was done but now they tell me that I have to pay for the repair upfront out of my pocket and then submit receipts for reimbursement. This is not what I bought the Home
... view more
# 117461
Old Republic Home Warranty
10-24-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
PEORIA - AZ 10-19-2017
J KELLERHALS PEORIA AZ
Posted On 10/19/17
Review No. 117361
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
it is very clear that old republic is not interested in resolving issues covered by the "ultimate protection" plan. they should change their motto to kick the can down the road, use the cheapest cut rate repair men, avoid expense to the company at all cost. In a little over 12 months they have sent 6 so called repair men out for HVAC issues, we have paid for three of those service calls and one repair on our own out of sheer desperation. The AC leaks Freon but "not enough" to effect a repair, so it blows hot air every few months, they send a clown out to charge it up. AC is out again and will be two weeks to fix with no AC yes we live in Arizona!! thanks to these people I had to buy a $500 floor AC unit and over the course of this my entire family has had to sleep in the same room with the floor unit for days while they "kick the can down the road!! Don't sell a warranty you do not intend on honoring. Buyer beware! view less
it is very clear that old republic is not interested in resolving issues covered by the "ultimate protection" plan. they should change their motto to kick the can down the road, use the cheapest cut rate repair men, avoid expense to the company at all cost. In a little over 12 months they have sent 6 so called repair men out for HVAC issues, we have paid for three of those service calls and
... view more
# 117361
Old Republic Home Warranty
10-23-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
calera - AL 10-12-2017
Caroline calera AL
Posted On 10/12/17
Review No. 117134
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Terrible Terrible Terrible. Not one good thing I have to say about this company. I don't know how they are still in business. They are crooks. A complete joke. Do not waste your time or money. They do NOTHING in a timely manner. They send Joe Blow who may or may not know what they are doing. They were not at all sorry about all the trouble they caused us. We have been over 2 weeks with no A/C. Thanks for nothing Old Republic. view less
Terrible Terrible Terrible. Not one good thing I have to say about this company. I don't know how they are still in business. They are crooks. A complete joke. Do not waste your time or money. They do NOTHING in a timely manner. They send Joe Blow who may or may not know what they are doing. They were not at all sorry about all the trouble they caused us. We have been over 2 weeks with no
... view more
# 117134
Old Republic Home Warranty
10-13-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Fontana - CA 10-09-2017
Ricardo Q Fontana CA
Posted On 10/09/17
Review No. 116981
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
4 weeks ago my washing machine broke. A couple of days later someone came out to troubleshoot the issue. They stated it would not be worth repairing and a replacement should be delivered. I have been calling Old Republic everyday to find out when my washer would be fixed or replaced. Everyday it's a different story but they always tell me they will find out what's going on and they will give me a call back. They never call back! Instead I call everyday and I get nowhere. I have my 85 old grandfather and kids that need clean clothes and I am tired og the lack of response or lack of urgency. It's been to long and I still don't know when someone will be fixing or replacing my washer. view less
4 weeks ago my washing machine broke. A couple of days later someone came out to troubleshoot the issue. They stated it would not be worth repairing and a replacement should be delivered. I have been calling Old Republic everyday to find out when my washer would be fixed or replaced. Everyday it's a different story but they always tell me they will find out what's going on and they will give
... view more
# 116981
Old Republic Home Warranty
10-09-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
WOODBRIDGE - VA 10-09-2017
CYNTHIA WOODBRIDGE VA
Posted On 10/09/17
Review No. 116965
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
My HVAV system went out on 9/12/17; I didn't realize amything was wrong until two days later when I turned on the system to run the A/C (we had 85+ temps that week). I called ORHP and requested service tech to come out.
The service company contacted me the very next pending and I had an appt scheduled that afternoon (Friday 9/15/17). The tech came out & determined that the system had to be condemned (I expected this it was original to the home--20yo system). Since this was a Friday afternoon (last appt) the service company wasn't going to be able to get the info to ORHP until Monday--here's where the 4wk DELAYS began! ORHP did their review of the report (day 1); day 2-3 "had to research the system to make sure there wasn't still a manufacturers warranty on the system"; day 4-5 ORHP takes two days to "finalize approval of the claim"; day 6 they contact the service provider to inform them the service will be covered and they place the order for the parts; day 7 the purchase order is FINALLY submitted. At this point ORHP says "it'll take 3-5 business days for the order to be processed/shipped by the manufacturers of the new system. The new system is going to be shipped DIRECTLY to the service provider". Well it took A WEEK for this to happen! So 8 days after this order was to be shipped (week 2 of this nightmare) I find out that the ORHP purchase request said that the equipment was going to be PICKED UP from from the manufacturer warehouse by the service provider VICE DIRECT DELIVERY as it was requested!! ORHP SHIPPED TO THE WRONG ADDRESS! But wait there's more! i called to find out WHERE EXACTLY was the shipment and ORHP says--"WE DONT HAVE THAT INFO!" Are you kidding me?!! YOUR PURCHASING DEPT PLACED THE ORDER AND YOU DONT HAVE TRACKING INFO?? This happened ANOTHER TWO TIMES (purchasing screwed up the order)CAUSING ANOTHER TEN DAYS DELAY!! Now FINALLY ALMOST ONE MONTH LATER with 95+ temps...I'm getting my HVAC system installed! I would have gladly paid the $3500 to have a system installed than deal with this POOR CUSTOMER SERVICE! I mean really--this is UNACCEPTABLE!! view less
My HVAV system went out on 9/12/17; I didn't realize amything was wrong until two days later when I turned on the system to run the A/C (we had 85+ temps that week). I called ORHP and requested service tech to come out.
The service company contacted me the very next pending and I had an appt scheduled that afternoon (Friday 9/15/17). The tech came out & determined that the system had to
... view more
# 116965
Old Republic Home Warranty
10-13-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Venice - FL 10-09-2017
Nancy Celleri Venice FL
Posted On 10/09/17
Review No. 116948
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have had a home warranty policy with Old Republic for at least 8 YEARS, if not more. We actually have MULTIPLE policies on our rental properties as well. Until 2015/16, we were very pleased with the service. Sadly, customer service has gone from stellar to dismal in the last couple of years.

Obviously, there are not enough phone reps as the wait time is most times more than a half hour. BUT call for a new policy and they pick up within minutes. The providers they have in their network have taken a turn for the worse as well. I DO NOT WANT or EXPECT YOUR STANDARDIZED REPLY -
"We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms".


ON SEPTEMBER 17, 2017 I placed a request for service for a non functioning air conditioner at one of my rental properties in Southwest FLORIDA. I informed the rep that my tenant is 71 yrs old and suffers from COPD (breathing problems). I requested that the request be given 'priority status'...they offered an out of service provider as none of theirs were available. We paid $400 for freon to be added to the system...all was working. My husband still wanted an in service provider to check the unit, as he wondered "why" had the unit required so much freon.

On SEPTEMBER 22nd, (by now the unit had again stopped cooling) ORHP's service provider examined the unit...our tenant told us that the tech said 'parts were needed'. We left a VM w provider asking what was needed...no rtn call.

SEPTEMBER 23rd...We called ORHP to find out what was going on...they said-THE JOB WAS COMPLETED...when we begged to differ and requested that they called the provided -he returned stating we NEEDED A NEW COIL FOR THE AIR HANDLER-and that ORHP had to order it.
On the 25th, I asked how long it would be before the coil would arrive-I was told 3-5 business days and that was with a so called 'rush' was put on the order. I asked if the service provider could obtain a coil locally???? The ORHP rep LIED telling me that THE SERVICE PROVIDER REQUESTED THAT ORHP obtain the said part. I told him I did not believe that this was the case at all and asked the name of his SUPERVISOR. I requested to speak to him or her. I was told he did not know their name as there was a queue and one of them would pick up my case and return my call by end of business. I AM STILL WAITING!

SEPTEMBER 23, 2017-We authorized our tenant that he could stay at a local Motel until the a/c was fixed.

SEPTEMBER 30, 2017 We called the service provider -as NO ONE contacted us and were told that the "a/c was fixed yesterday!!!" ONLY IT WASN'T !!!! Before we were aware of this fact they requested payment of $275 for the uncovered services by ORHP...we paid !

September 30th-We called ORHP to verify all was said and DONE-we were told that the service provider found another problem and that NOW THE CONDENSER NEEDED REPLACEMENT!!!! We were than told that we needed to authorize payment for uncovered work in the amount of TWO THOUSAND ONE HUNDRED AND TWENTY FIVE DOLLARS. We were told that the part would NOT BE ORDERED until we agreed. AGAIN-it could be 3-5 business days. I knew asking for a supervisor was A WASTE OF OUR TIME... We felt pressured...we asked if this amount INCLUDED the $275 we already paid the company...after a short hold we were told =YES, that includes the $275 we already paid.

OCTOBER 2nd-JOB COMPLETED and I AM BEING CHARGED $2,125 IN ADDITION to the $275 already paid.

ON THEIR SITE they state-
STANDARD COVERAGE

******When equipment replacement is necessary, in order to maintain system operational
compatibility and operating efficiency that meets or exceeds that of the original equipment,
we will replace any covered component as well as modify the plenum, indoor electrical, air
handling transition, and duct connections, as necessary. Replacements will be completed
in accordance with Florida State Code 403.6.2.1 following AHRI standards.

BUT NONE OF THE ABOVE WAS COVERED FOR A NEW UNIT ?????????

Am I wrong in feeling deceived? view less
We have had a home warranty policy with Old Republic for at least 8 YEARS, if not more. We actually have MULTIPLE policies on our rental properties as well. Until 2015/16, we were very pleased with the service. Sadly, customer service has gone from stellar to dismal in the last couple of years.

Obviously, there are not enough phone reps as the wait time is most times more
... view more
# 116948
Old Republic Home Warranty
10-13-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Venice - FL 10-09-2017
Nancy Ryan Celleri Venice FL
Posted On 10/09/17
Review No. 116947
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have had a home warranty policy with Old Republic for at least 8 YEARS, if not more. We actually have MULTIPLE policies on our rental properties as well. Until 2015/16, we were very pleased with the service. Sadly, customer service has gone from stellar to dismal in the last couple of years.

Obviously, there are not enough phone reps as the wait time is most times more than a half hour. BUT call for a new policy and they pick up within minutes. The providers they have in their network have taken a turn for the worse as well. I DO NOT WANT or EXPECT YOUR STANDARDIZED REPLY -
"We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms".


ON SEPTEMBER 17, 2017 I placed a request for service for a non functioning air conditioner at one of my rental properties in Southwest FLORIDA. I informed the rep that my tenant is 71 yrs old and suffers from COPD (breathing problems). I requested that the request be given 'priority status'...they offered an out of service provider as none of theirs were available. We paid $400 for freon to be added to the system...all was working. My husband still wanted an in service provider to check the unit, as he wondered "why" had the unit required so much freon.

On SEPTEMBER 22nd, (by now the unit had again stopped cooling) ORHP's service provider examined the unit...our tenant told us that the tech said 'parts were needed'. We left a VM w provider asking what was needed...no rtn call.

SEPTEMBER 23rd...We called ORHP to find out what was going on...they said-THE JOB WAS COMPLETED...when we begged to differ and requested that they called the provided -he returned stating we NEEDED A NEW COIL FOR THE AIR HANDLER-and that ORHP had to order it.
On the 25th, I asked how long it would be before the coil would arrive-I was told 3-5 business days and that was with a so called 'rush' was put on the order. I asked if the service provider could obtain a coil locally???? The ORHP rep LIED telling me that THE SERVICE PROVIDER REQUESTED THAT ORHP obtain the said part. I told him I did not believe that this was the case at all and asked the name of his SUPERVISOR. I requested to speak to him or her. I was told he did not know their name as there was a queue and one of them would pick up my case and return my call by end of business. I AM STILL WAITING!

SEPTEMBER 23, 2017-We authorized our tenant that he could stay at a local Motel until the a/c was fixed.

SEPTEMBER 30, 2017 We called the service provider -as NO ONE contacted us and were told that the "a/c was fixed yesterday!!!" ONLY IT WASN'T !!!! Before we were aware of this fact they requested payment of $275 for the uncovered services by ORHP...we paid !

September 30th-We called ORHP to verify all was said and DONE-we were told that the service provider found another problem and that NOW THE CONDENSER NEEDED REPLACEMENT!!!! We were than told that we needed to authorize payment for uncovered work in the amount of TWO THOUSAND ONE HUNDRED AND TWENTY FIVE DOLLARS. We were told that the part would NOT BE ORDERED until we agreed. AGAIN-it could be 3-5 business days. I knew asking for a supervisor was A WASTE OF OUR TIME... We felt pressured...we asked if this amount INCLUDED the $275 we already paid the company...after a short hold we were told =YES, that includes the $275 we already paid.

OCTOBER 2nd-JOB COMPLETED and I AM BEING CHARGED $2,125 IN ADDITION to the $275 already paid.

ON THEIR SITE they state-
STANDARD COVERAGE

******When equipment replacement is necessary, in order to maintain system operational
compatibility and operating efficiency that meets or exceeds that of the original equipment,
we will replace any covered component as well as modify the plenum, indoor electrical, air
handling transition, and duct connections, as necessary. Replacements will be completed
in accordance with Florida State Code 403.6.2.1 following AHRI standards.

BUT NONE OF THE ABOVE WAS COVERED FOR A NEW UNIT ?????????

Am I wrong in feeling deceived? view less
We have had a home warranty policy with Old Republic for at least 8 YEARS, if not more. We actually have MULTIPLE policies on our rental properties as well. Until 2015/16, we were very pleased with the service. Sadly, customer service has gone from stellar to dismal in the last couple of years.

Obviously, there are not enough phone reps as the wait time is most times more
... view more
# 116947
Old Republic Home Warranty
10-13-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Birmingham - AL 10-02-2017
Derrick Taylor Birmingham AL
Posted On 10/02/17
Review No. 116733
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Call old republic about my ac the people never showed up so I call back the guy came out and service the unit a year later it goes back out call them back this time some one come out they get a second opinion and then call to say they want fix it because it was not normal wear and tear but the company that work on it at first didn't screw the fan on properly this the worst home warranty ever didn't have these problems with American Home Shield will be switching when this is up I wish the seller had chosen American Home Shield only had the house over a year view less
Call old republic about my ac the people never showed up so I call back the guy came out and service the unit a year later it goes back out call them back this time some one come out they get a second opinion and then call to say they want fix it because it was not normal wear and tear but the company that work on it at first didn't screw the fan on properly this the worst home warranty ever
... view more
# 116733
Old Republic Home Warranty
10-20-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Birmingham - AL 10-02-2017
Derrick Taylor Birmingham AL
Posted On 10/02/17
Review No. 116732
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Call old republic about my ac the people never showed up so I call back the guy came out and service the unit a year later it goes back out call them back this time some one come out they get a second opinion and then call to say they want fix it because it was not normal wear and tear but the company that work on it at first didn't screw the fan on properly this the worst home warranty ever didn't have these problems with American Home Shield will be switching when this is up I wish the seller had chosen American Home Shield only had the house over a year view less
Call old republic about my ac the people never showed up so I call back the guy came out and service the unit a year later it goes back out call them back this time some one come out they get a second opinion and then call to say they want fix it because it was not normal wear and tear but the company that work on it at first didn't screw the fan on properly this the worst home warranty ever
... view more
# 116732
Old Republic Home Warranty
10-20-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Birmingham - AL 10-02-2017
Derrick Taylor Birmingham AL
Posted On 10/02/17
Review No. 116731
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Call old republic about my ac the people never showed up so I call back the guy came out and service the unit a year later it goes back out call them back this time some one come out they get a second opinion and then call to say they want fix it because it was not normal wear and tear but the company that work on it at first didn't screw the fan on properly this the worst home warranty ever didn't have these problems with American Home Shield will be switching when this is up I wish the seller had chosen American Home Shield only had the house over a year view less
Call old republic about my ac the people never showed up so I call back the guy came out and service the unit a year later it goes back out call them back this time some one come out they get a second opinion and then call to say they want fix it because it was not normal wear and tear but the company that work on it at first didn't screw the fan on properly this the worst home warranty ever
... view more
# 116731
Old Republic Home Warranty
10-20-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Columbia - SC 09-29-2017
Zach Kirby Columbia SC
Posted On 09/29/17
Review No. 116676
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have had an absolute horrible experience with Old Republic over the last seven months. Since purchasing my home in March 2017 I have had to make two warranty claims and neither of them have gone well.

The first time I had to use my home warranty, my refrigerator wasn't staying cold. After dispatching a service repairman to the home, I was told nothing was wrong with the refrigerator. I will admit the fridge did stay cold after this, so there must have been nothing wrong. My issue is that I was told at the time of service, since no repairs were actually made, I wouldn't have to pay a fee of any kind. Remember, this is MARCH of 2017. Last week (SEPTEMBER 2017) I got a "late notice" in the mail saying I never paid my service fee from March and that my bill was sent to a debt collector but, do to my late payment, the bill was almost double. I am obviously mad. How can a $100+ charge be justified on a job where ZERO repairs were made when I was told directly by the serviceman that no charge would be made?

Second time I had to use the warranty, there was some issues with the duct work under the house. I call, file a claim, and an appointment is scheduled. The day of the appointment, which was set for four pm, I get a call at 7:45 in the morning. This call says "hey, we are in the neighborhood, can we come now?" Of course not! The home in question is a rental and we had set an agreed upon time of four. I was then threatened with having to pay the cancellation fee if I wasn't able to make their new time. Then, after the work was completed, I go under the house to find garbage EVERYWHERE. All of the duct work that was replaced was left under the house and a lot of insulation came down. But, when I tried to call this sketchy service company who was sent by ORHP, the number was no longer in service. The guy even had to hand write me a receipt because he had no official business information, cards, or an invoice.

I LOATHE ORHP, and am extremely disappointed that I was stuck with them through the home warranty process. If you have any say in the matter, avoid this company at all costs. view less
I have had an absolute horrible experience with Old Republic over the last seven months. Since purchasing my home in March 2017 I have had to make two warranty claims and neither of them have gone well.

The first time I had to use my home warranty, my refrigerator wasn't staying cold. After dispatching a service repairman to the home, I was told nothing was wrong with the
... view more
# 116676
Old Republic Home Warranty
10-06-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Ramona - CA 09-28-2017
William Houck Ramona CA
Posted On 09/28/17
Review No. 116618
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I filed a claim to ORHP via home warranty in June/early-July. Aligned contract provider came to residence to determine nature of malfunction with regard to my Heartland Range/Oven. Provider determined necessary part needing replacement and coordinated with ORHP for approval and work authority. After provider no-showed at least twice, the arrived to do the repair. Best Experience Appliance (ORHP contracted provider) determined within 30 minutes that the part was too difficult to replace and state, "I will call ORHP and coordinate a different provider with Heartland experience or get ORHP to send the unit back to the factory for repair." He also said, "If I take the action to repair, I will need over eight hours and at least three guys to do it. If I do the repair I will damage your stove and the insulation; rending it to have significant hot spots and/or potentially risk for starting a fire." Best Experience Appliance did not contact ORHP; I made the call to ORHP to let them know what Best Experience Appliance had to say. They immediately coordinated send a new provider, DS Appliance to trouble shoot the issue and identify the necessary repairs. DS Appliance was prompt and I had no complaints. DS appliance notified ORHP that they could not do the work due to damage of the part number on the part needing repair. They further recommended to ORHP that the repair should be sent back to Best Experience Appliance. Through all of these actions, I was not at all aware of the plan-poor communication-and once I did call, they notified me that BEA was the assigned provider again. This was on 19 September; now 28 September and no action has been taken. Best Experience Appliance has not and likely will not answer the phone or return emails from ORHP. They made it very clear in early August that they did not want to do the repair. It has now been nearly four months since filing of claim and no action has resulted in repair per the contract between me, property owner and the obligations of ORHP. I want ORHP to have my oven repaired immediately. I bought the house in May and filed the claim in late-June/early-July. ORHP routinely states, "We have put a call into the provider, but they are not available. We will settle this and get back to you." Even though I have heard those words no-less than six times, no action has resulted in repair of my range/oven. Repair it now. view less
I filed a claim to ORHP via home warranty in June/early-July. Aligned contract provider came to residence to determine nature of malfunction with regard to my Heartland Range/Oven. Provider determined necessary part needing replacement and coordinated with ORHP for approval and work authority. After provider no-showed at least twice, the arrived to do the repair. Best Experience Appliance
... view more
# 116618
Old Republic Home Warranty
10-09-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
The Colony - TX 09-27-2017
Valerie Baird The Colony TX
Posted On 09/27/17
Review No. 116539
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I’m very disappointed in the service provided and Old Republic was highly recommended when I purchased my home in February 2017. Every time I call I have to have wait a hour plus for a call back. The reps are not caring that I’m in a house with no AC kids and pets with no where to go. My AC has gone out 3 times and the same tech was called. First two times the company Sirius (I will never recommend) pumped freon making it a BandAid for the problem. Which is still unknown. Third time he goes in my attack and all of a sudden my fence is broken and the part can never be found. . Who uses a fence in 90 plus degree weather? I requested a second opinion and was declined.
It’s now been 7 days without AC and being told it will be 10 more. Or do a cash out.
When this warranty company makes it right I’ll remove my negative thoughts of their operation! view less
I’m very disappointed in the service provided and Old Republic was highly recommended when I purchased my home in February 2017. Every time I call I have to have wait a hour plus for a call back. The reps are not caring that I’m in a house with no AC kids and pets with no where to go. My AC has gone out 3 times and the same tech was called. First two times the company Sirius (I will
... view more
# 116539
Old Republic Home Warranty
10-05-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Irvine - CA 09-26-2017
Brian Irvine CA
Posted On 09/26/17
Review No. 116496
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They missed my Monogram Ge ref. and now GE will not touch it. and they simply refuse to come back to fix it since I don't want to pay for another year of this crabby warranty.
Old Republic has the worst customer service, contractors and supervisors, I would never use this company again.
# 116496
Old Republic Home Warranty
09-27-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Kingman - AZ 09-21-2017
Robert Goulden Kingman AZ
Posted On 09/21/17
Review No. 116362
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have a Kitchenaid built in combination electric oven and combination microwave/convection oven that is covered by our home warranty. The microwave unit failed and we called for Old Republic for service. A couple weeks later an appliance technician showed up but couldn't fix it. He said he needed to research the problem, so he came back two additional times but still could not solve the problem so threw up his hands. Next Old Republic sent out a second repair technician, and after three different attempts he also said he couldn't solve the problem. We contacted Old Republic and were told that we (ourselves) now needed to contact an authorized Kitchenaid repair service. It sounds like Old Republic has also thrown in the towel and left us hanging high and dry. After more than two months we are still without the use of our microwave. So far the Old Republic home warranty has proven to be a waste of money, as we are now faced with the challenge of getting the repairs done on our own. view less
We have a Kitchenaid built in combination electric oven and combination microwave/convection oven that is covered by our home warranty. The microwave unit failed and we called for Old Republic for service. A couple weeks later an appliance technician showed up but couldn't fix it. He said he needed to research the problem, so he came back two additional times but still could not solve the
... view more
# 116362
Old Republic Home Warranty
10-05-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Rosamond - CA 09-14-2017
Charlene Jacobson Rosamond CA
Posted On 09/14/17
Review No. 116137
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We were customers for 12 years with only minor problems that they took care of without a problem. Then when the compressor went out on the air conditioner they denied the claim saying it was not normal wear and tear. I would definitely tell people not to buy their warranty and if you have one I would advise cancelling. They are just plain crooks!
# 116137
Old Republic Home Warranty
09-15-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Tempe - AZ 09-13-2017
Brent Lee Tempe AZ
Posted On 09/13/17
Review No. 116093
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Plan number 25644592
Very disappointed in this company. I had a water heater go out and they say it wasn't covered. The heater is a "solar capable" water heater but I do not have a solar system and as far as I know it has never been hooked up to a solar system. Yet they claim that due to this line item hidden way back on page 8 in General Limitations of items not covered: "Item I. Solar systems and components, including holding tanks." that they were not going to replace my water heater. My water heater uses electricity and is not a solar system or a holding tank for a solar system or any component of a solar system. Yet just because it was "solar capable" they are not going to honor a replacement.
Who knows what other loop-holes this company will use to get out of paying for repairs. If my air conditioner ever goes out, I'm sure they will find some clause in the contract to get out of paying again.
So now I'm out $130 for two service calls concerning this water heater plus a $1000 cost for replacement. If they would have told me the first time I called it in that it wasn't covered I wouldn't have attempted another service call.
Once my current contract runs out, I'm pretty sure I will not be renewing again. view less
Plan number 25644592
Very disappointed in this company. I had a water heater go out and they say it wasn't covered. The heater is a "solar capable" water heater but I do not have a solar system and as far as I know it has never been hooked up to a solar system. Yet they claim that due to this line item hidden way back on page 8 in General Limitations of items not covered: "Item I.
... view more
# 116093
Old Republic Home Warranty
09-21-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
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