Old Republic Home Warranty

Home Warranty Plan Details and Reviews for Old Republic Home Warranty

Old Republic Home Warranty

Call Now for a Quote
888-351-0908

Rating Timeline
Customer Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating1.9 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
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P.O. Box 5017 San Ramon, CA 94583-0917
888-351-0908 $260-$500
Premium $260-$500
Deductible $55-$100
Effective At closing or 30 days after enrollment for existing homeowners
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 43
Total Reviews 914
Complaint Resolution Yes
BBB Rating A+
Executive Profiles Gwen Gallagher - President, Lorna Mello - Vice President, Craig Smiddy - COO, Kevin Davis - Leader
No. of Employees 550
Headquarters San Ramon, CA
Address P.O. Box 5017 San Ramon, CA 94583-0917
Alias ORHP, ORHP Inc.

Write an honest review now !

Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
888-351-0908

The above premium is offered only for the first year. Rates may go up from second year onwards.

For the past 40 years, Old Republic Home Protection has been providing comprehensive home warranty plans to buyers, sellers and real estate professionals alike. Considered as the nation’s third largest home warranty company, Old Republic protects their customers against expensive repair and replacements of household appliances.

Old Republic Home Protection’s vision is to be People Helping People. The company states that they strive to provide good customer service and to ensure that all their customers are satisfied.

Old Republic Home Protection offers a wide range of online services. Each service is geared specifically towards homeowners, real estate professionals, and contractors.

  • Homeowner Central is a comprehensive online resource for plan holders, allowing them to request service, update their account information, make payments, and help them make the most of their home warranty plan.
  • The Toolbox contains a variety of tools specifically designed for real estate professionals. In addition to ordering and managing home warranty plans for their clients, agents can request service for their clients, read informative tips and articles, and find a host of free customizable online tools designed to build the agent’s business.
  • The Contractor Connection facilitates a smooth customer service experience by allowing their massive independent network of service providers to communicate quickly and effectively with Old Republic Home Protection. Report submissions, request authorization, and ordering of parts can be done through this tool.

The company’s official website gets updated frequently, hence, customers can always find the required information online.

Old Republic Home Protection’s home warranty plans provide comprehensive coverage. They focus on the real estate industry, providing protection to home sellers, home buyers, and agents during one of the largest transactions they may ever make.

Standard coverage
Covers most major systems and appliance. Annual premium ranges from $260 to $500, depending on the location of your home. The company’s standard home warranty plan offers coverage on plumbing, water heaters (including tankless water heaters),  heating systems, electrical systems, and kitchen appliances, including ovens/ranges, dishwashers, built-in microwaves, garbage disposals, and trash compactors. They also include specialty items such as built-in whirlpool bathtubs, garage door openers, hot water recirculating pumps, and central vacuum systems at no extra cost. In some locations, air conditioning, refrigerator and washer/dryer may be included with standard coverage.

The Ultimate Protection plan upgrade
This plan offers an exceptional value. In addition to their standard coverage, items covered by Ultimate Protection include the cost to correct code violations (up to $250 per plan), the cost of permits (up to $250 per occurrence), cranes needed for covered HVAC malfunctions, haul away of old appliances and equipment, recovery and disposal of refrigerants, and over 30 other items.

Platinum Protection plan upgrade
This plan provides the company’s most comprehensive coverage. In addition to everything covered by the standard plan and Ultimate Protection, Platinum Protection adds:

  • Up to $1,000 per plan for construction/carpentry or other related costs necessary to effect a covered repair or replacement (including the correction of code violations)
  • Up to $250 per Plan to clear stoppages occurring due to roots or toward the removal of toilets or other access to clear a stoppage (including the cost to install a ground level cleanout)
  • Up to $500 per Plan for repair/replacement of vents/flues, as part of a covered service
  • Increase the standard plan limit per plan term by $1,000 ( amounting up to $2,500 in total) for the repair/replacement of diesel, oil, Glycol, hot water, steam, radiant, geothermal, water cooled and water sourced heating and air conditioning systems
  • Tub spouts (replaced with chrome builder’s standard, as necessary), tub spout diverters, and basket strainers

In addition, the company also offers a wide variety of optional coverage for specialty items such as pool and spa equipment, ornamental fountains, water softeners, septic systems, well pumps, and much more.

Reviews & Ratings

Rosamond - CA 09-14-2017
Charlene Jacobson Rosamond CA
Posted On 09/14/17
Review No. 116137
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We were customers for 12 years with only minor problems that they took care of without a problem. Then when the compressor went out on the air conditioner they denied the claim saying it was not normal wear and tear. I would definitely tell people not to buy their warranty and if you have one I would advise cancelling. They are just plain crooks!
# 116137
Old Republic Home Warranty
09-15-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Tempe - AZ 09-13-2017
Brent Lee Tempe AZ
Posted On 09/13/17
Review No. 116093
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Plan number 25644592
Very disappointed in this company. I had a water heater go out and they say it wasn't covered. The heater is a "solar capable" water heater but I do not have a solar system and as far as I know it has never been hooked up to a solar system. Yet they claim that due to this line item hidden way back on page 8 in General Limitations of items not covered: "Item I. Solar systems and components, including holding tanks." that they were not going to replace my water heater. My water heater uses electricity and is not a solar system or a holding tank for a solar system or any component of a solar system. Yet just because it was "solar capable" they are not going to honor a replacement.
Who knows what other loop-holes this company will use to get out of paying for repairs. If my air conditioner ever goes out, I'm sure they will find some clause in the contract to get out of paying again.
So now I'm out $130 for two service calls concerning this water heater plus a $1000 cost for replacement. If they would have told me the first time I called it in that it wasn't covered I wouldn't have attempted another service call.
Once my current contract runs out, I'm pretty sure I will not be renewing again. view less
Plan number 25644592
Very disappointed in this company. I had a water heater go out and they say it wasn't covered. The heater is a "solar capable" water heater but I do not have a solar system and as far as I know it has never been hooked up to a solar system. Yet they claim that due to this line item hidden way back on page 8 in General Limitations of items not covered: "Item I.
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# 116093
Old Republic Home Warranty
09-21-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Rancho Cucamonga - CA 09-11-2017
Erica Rancho Cucamonga CA
Posted On 09/11/17
Review No. 115972
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had a problem with my pool. Old republic sent someone out to fix it. Of course, that part wasn't under warranty. (The repair man said it is with several other companies, but not this one). So I had to out of pocket about $200 for a fuze instead of a $60 trade call. I asked multiple times if this was everything I owed. Did this included my trade call fee? They told me yes. Months later I get collection notices from Old Republic telling me I owe a trade call fee! I explained the situation and told them I have the receipt they still told me I have to pay. So I paid $60 over the phone. Three days later they sent me another letter saying I owe $85! I called and asked why?!?! She said she sees I paid the $60 but now I owe a $25 collection fee!!! The only letter I got stating it was from a collection company was the last letter, dated AFTER I already paid the bill that I don't believe I owed in the first place!

I told the lady I had just paid the bill! When I called why didn't they take the $85 then? This is now twice they have come after me for more money AFTER I HAVE ALL READY PAID IN FULL!!! On top of it it was a fuze! It should have been $20 total! So I asked her how do I know if I pay this bill that they won't come after me again asking for more! It's disgusting! I was told a manager will get back to me with in 24 hours. At this point I haven't paid the $25. The woman was so rude and I really don't trust that if I pay it they won't charge me again. I feel like they are just billing me to see how much $$$ they can get and just threaten to ruin my credit if I don't pay! view less
I had a problem with my pool. Old republic sent someone out to fix it. Of course, that part wasn't under warranty. (The repair man said it is with several other companies, but not this one). So I had to out of pocket about $200 for a fuze instead of a $60 trade call. I asked multiple times if this was everything I owed. Did this included my trade call fee? They told me yes. Months later I get
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# 115972
Old Republic Home Warranty
09-14-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Cedar Park - TX 08-27-2017
Todd Cornelius Cedar Park TX
Posted On 08/27/17
Review No. 115330
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Garbage company, garbage customer service, garbage contractors, garbage policy, absolute garbage.
# 115330
Old Republic Home Warranty
09-21-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Cedar Park - TX 08-27-2017
Todd Cornelius Cedar Park TX
Posted On 08/27/17
Review No. 115329
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Garbage company, garbage customer service, garbage contractors, garbage policy, absolute garbage.
# 115329
Old Republic Home Warranty
09-21-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Suwanee - GA 08-24-2017
Hyunwoo Ko Suwanee GA
Posted On 08/24/17
Review No. 115143
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I bought a platinum plan from my agent upon closing of my new home; the nightmare began ever since.
The new house has multiple issues; Cracked ceiling, A/C condensation pump broke, toilet not working, A/C not blowing out cold air, etc...

They first deny ceiling crack repair, then they sent A/C technician with horrible customer service to fix broken a/c condensation which they did not complete the job properly that they left drip pan with full of water in it. I paid $100 trade fee for the piss poor job and extremely rude service from their service provider.

Now I have another a/c problem, and they said it would be $100 trade fee again.

The plan was virtually non-existence and an unusable, and it is a total waste of money.
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I bought a platinum plan from my agent upon closing of my new home; the nightmare began ever since.
The new house has multiple issues; Cracked ceiling, A/C condensation pump broke, toilet not working, A/C not blowing out cold air, etc...

They first deny ceiling crack repair, then they sent A/C technician with horrible customer service to fix broken a/c condensation which
... view more
# 115143
Old Republic Home Warranty
09-14-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Wharton - TX 08-23-2017
Tom mozisek Wharton TX
Posted On 08/23/17
Review No. 115096
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My bathtub stopped draining. Called Old Republic and they sent a plumber out three days later. Plumber told me that I had a plugged drum trap that could not be cleaned. He informed me he would have to get with Old Republic to go over the cost. Old Republic called and informed me that I would have to pay for gaining access to drum trap. This would involve digging from the yard under the slab about 10 feet to where the tub drum trap would be. Total cost would be $2763.00 with probably $2000+ being attributed to the access labor charge that I would have to pay. I went to Walmart, bought a 1/4 inch drum auger, ran it through the bathtub drain and now the tub drains like New. The drum auger cost me $19.95. Old Republic will cheat you.
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My bathtub stopped draining. Called Old Republic and they sent a plumber out three days later. Plumber told me that I had a plugged drum trap that could not be cleaned. He informed me he would have to get with Old Republic to go over the cost. Old Republic called and informed me that I would have to pay for gaining access to drum trap. This would involve digging from the yard under the slab
... view more
# 115096
Old Republic Home Warranty
09-14-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Old Republic Home Warranty
09-14-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Bossier City - LA 08-21-2017
Courtenay Netherland Dauphin Bossier City LA
Posted On 08/21/17
Review No. 114995
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I called to make a claim, after not hearing from a technician for an appointment, I called back. Technician was on vacation, so they set me up with another tech. He came out on a Friday at lunch. I paid $100 "trade fee". I received an email Saturday at 9:26 am stating "The covered services have been authorized and the Service Provider will be contacting you to schedule a return appointment if one has not already been scheduled"....only to have them call on Monday stating the claim had been denied. So I have waited and waited and waited, paid $100 for the tech to tell me the UL code on my washer meant unbalanced load, wasted a whole weekend waiting when I could have been out shopping for a new washer, which I have $100 less to spend on now. Had I been told the claim was denied to begin with, I would not be so upset....but to have a email from Old Republic stating my claim had been authorized and a tech would be calling me to schedule the repair, only to turn around 2 days later and be told a different story, I'm very unhappy. Also, they told me they left a voice mail Saturday to notify me of the denied claim...but that's a lie as I have not set up my voice mail. They also tried to blame the email on the tech, stating he marked "scheduled to return" on the report he submitted....but I never could get them to explain, even if he did mark that, how does him marking that make the email say "The covered services have been authorized........" on an email clearly from OLD REPUBLIC. I am a very unhappy customer and there has been nothing done to explain or rectify the situation. They just take your money and do not care. view less
I called to make a claim, after not hearing from a technician for an appointment, I called back. Technician was on vacation, so they set me up with another tech. He came out on a Friday at lunch. I paid $100 "trade fee". I received an email Saturday at 9:26 am stating "The covered services have been authorized and the Service Provider will be contacting you to schedule a return appointment if
... view more
# 114995
Old Republic Home Warranty
09-14-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Houston - TX 08-18-2017
Greg Houston TX
Posted On 08/18/17
Review No. 114877
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Don't waste your money with this "home warranty." They cover NOTHIG. Every time we had an issue and called them they sent out a tech and we paid the $65...then they do not cover it. Worn out -"we don't cover that" broken - "we don't cover that" leaking - "we don't cover that, you get the idea! Save the $$ in the bank you would have spent on these clowns and pay for the repair yourself because that's what you'll end up doing anyways if you buy a home warranty with old republic! view less
Don't waste your money with this "home warranty." They cover NOTHIG. Every time we had an issue and called them they sent out a tech and we paid the $65...then they do not cover it. Worn out -"we don't cover that" broken - "we don't cover that" leaking - "we don't cover that, you get the idea! Save the $$ in the bank you would have spent on these clowns and pay for the repair yourself because
... view more
# 114877
Old Republic Home Warranty
08-21-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
SAN DIEGO - CA 08-17-2017
James Quinn SAN DIEGO CA
Posted On 08/17/17
Review No. 114804
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Upon moving in to a new home after purchasing, my fridge began leaking water which would rapidly pool in the bottom of the fridge. This is a textbook example of an issue that is obviously covered by my Plan with Old Republic. When I called to request service, the agent, clearly following a script that all agents are forced to follow, asked me a series of leading questions, entrapping me into saying that I noticed the leak right away upon "moving in", which qualified it as a pre-existing condition, which means they would not cover it. Old Republic claims it does not matter that the fridge was not leaking at the time of my multiple walkthroughs of the property during the escrow process immediately before closing. Also, I did not notice anything wrong when I initially closed on the property. I noticed it when I "moved in", which was several days after my Plan began, and was a misleading question. Old Republic's ill-crafted polices and procedures have created an excruciatingly negative customer experience for me and likely countless others.

Old Republic, if you read this and care about your reputation, you must honor your commitment and repair my fridge. My Plan number is 25-841-128 view less
Upon moving in to a new home after purchasing, my fridge began leaking water which would rapidly pool in the bottom of the fridge. This is a textbook example of an issue that is obviously covered by my Plan with Old Republic. When I called to request service, the agent, clearly following a script that all agents are forced to follow, asked me a series of leading questions, entrapping me into
... view more
# 114804
Old Republic Home Warranty
08-23-2017
We sincerely apologize for the circumstances relayed and for any inconvenience this situation has caused you. Our staff has reached out to you to resolve this matter and you may contact us directly if you have any additional questions or concerns.
Old Republic Home Warranty
08-23-2017
We sincerely apologize for the circumstances relayed and for any inconvenience this situation has caused you. Our staff has reached out to you to resolve this matter and you may contact us directly if you have any additional questions or concerns.
Colton - CA 08-16-2017
Mayra Colton CA
Posted On 08/16/17
Review No. 114629
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I can not believe there is such a home warranty company like this one, that lies to their customers about everything. I had an ac concern couple days after i moved into my new house and they declined repairs. I cancelled my policy within the 30 days, and they send me a check for 300.00 dollars, considering I paid them 595.00 for the coverage, they completely ripped me off. Every representative I spoke to lied, horrible company,please do not spend your hard earned money with them. Horrible ethics!
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I can not believe there is such a home warranty company like this one, that lies to their customers about everything. I had an ac concern couple days after i moved into my new house and they declined repairs. I cancelled my policy within the 30 days, and they send me a check for 300.00 dollars, considering I paid them 595.00 for the coverage, they completely ripped me off. Every
... view more
# 114629
Old Republic Home Warranty
08-16-2017
View Conversation

We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Poinciana - FL 08-15-2017
James Zayechek Poinciana FL
Posted On 08/15/17
Review No. 114600
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have a home warranty through Old Republic Home Protection which appears to be worthless. I previously had a plumbing issue which was not satisfactorily handled. Now, I have a serious air conditioning issue the is being ignored. My wife and I live in central Florida and my mother-in-law (who is 86) lives with us - operating air conditioning is a must. I asked for AC service on 8/14/2017 and, supposedly, the service request was routed to ACR Experts in Tampa. A full 24 hours later ACR Experts has not acknowledged receipt of the work order, has not called to schedule service and will not answer my phone calls. Just as with the plumbing issue, I will not get satisfaction from Old Republic Home Protection. I was told I would have to find my own contractor if I need to get AC sooner than the following week. Useless home warranty contract. view less
I have a home warranty through Old Republic Home Protection which appears to be worthless. I previously had a plumbing issue which was not satisfactorily handled. Now, I have a serious air conditioning issue the is being ignored. My wife and I live in central Florida and my mother-in-law (who is 86) lives with us - operating air conditioning is a must. I asked for AC service on 8/14/2017 and,
... view more
# 114600
Old Republic Home Warranty
09-14-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Trussville - AL 08-14-2017
Chris Holmes Trussville AL
Posted On 08/14/17
Review No. 114518
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have this home warranty with my first home and it will be the last time I every deal with this company. I have had an ongoing issue with my AC unit in Alabama for over a month now through July and into august. The company has sent out multiple service techs that do not seem to know what they are doing and just keep ordering parts and putting the wrong parts in. Everytime that happens you have to wait for days on end and take off work for their technicians to never show up and when they do they order a part and it's another 3-5 days until that comes in and then the waiting game again for the techs to put it in and find out the issue is still not resolved. Now the supervisors that I have been dealing with will not return my calls and do not care about the terrible customer service they provide. My next step will be contacting the BBB and filing a complaint. Hopefully they can get my issue resolved so I can move on from this company. view less
I have this home warranty with my first home and it will be the last time I every deal with this company. I have had an ongoing issue with my AC unit in Alabama for over a month now through July and into august. The company has sent out multiple service techs that do not seem to know what they are doing and just keep ordering parts and putting the wrong parts in. Everytime that happens you
... view more
# 114518
Old Republic Home Warranty
09-14-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Jarrell - TX 08-14-2017
Kristen Runde Jarrell TX
Posted On 08/14/17
Review No. 114484
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
If I could give zero stars I would. Got this warranty upon purchasing the house. It was a ten year old house and we figured there would be problems. The AC didn't work well. Had repair men out four times - had to pay deductible each time. And four times was when they actually showed up; numerous times they said they would be there and nobody showed. Nothing was ever for the same issue (they said) - so had to keep paying deductibles. The unit never worked well. One guy insisted on $400 - cash! Oh, and when we finally paid for a real person who knew what they were doing (not somebody Old Republic sent), they said the last guy didn't tighten the valve and we lost all sorts of freon. The stove went out. OMG, I forget how many appointments we made with the guy. Finally he said he needed to order a part. Never heard from him again. Our tenants had been without a stove for over a month and Thanksgiving was coming so we finally had to buy a new one. The microwave went out. After several attempts, finally someone fixed the fuse. The washer went out and we didn't have the strength to go through the process. I guess Old Republic got what it wanted - wearing down the customer so badly that they don't have to pay for a thing. We spent about $1000 in deductibles and repairs and got nothing - paying really inept repairman (and one out-right crook). We complained to Old Republic and they didn't shive a git. DO NOT BOTHER WITH THESE PEOPLE. view less
If I could give zero stars I would. Got this warranty upon purchasing the house. It was a ten year old house and we figured there would be problems. The AC didn't work well. Had repair men out four times - had to pay deductible each time. And four times was when they actually showed up; numerous times they said they would be there and nobody showed. Nothing was ever for the same issue (they
... view more
# 114484
Reaford - NC 08-11-2017
Randall robinson Reaford NC
Posted On 08/11/17
Review No. 114302
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The worst, ac went out in July. First guy they sent refused to work on ac unit. Second guy did nothing but turn it to heat and then cold and said it was good, next. Day another guy came out said it was a valve but never ordered part and never heard from repairman. My warranty runs out at end of august seems like they were stalling. Called my own guy out, cost me 240 but he had ac running perfect in two hours. Will never get warranty again, but I do have a go to ac company now that will receive all my future business. There are other warranty companies out there, please review before selecting, old republic has gone down the drain. view less
The worst, ac went out in July. First guy they sent refused to work on ac unit. Second guy did nothing but turn it to heat and then cold and said it was good, next. Day another guy came out said it was a valve but never ordered part and never heard from repairman. My warranty runs out at end of august seems like they were stalling. Called my own guy out, cost me 240 but he had ac running
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# 114302
Old Republic Home Warranty
08-23-2017
We sincerely apologize for the circumstances relayed and for any inconvenience this situation has caused you. Our staff has reached out to you to resolve this matter and you may contact us directly if you have any additional questions or concerns.
Glendale - AZ 08-08-2017
vince gomez Glendale AZ
Posted On 08/08/17
Review No. 114041
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Old Republic perfectly fits the home warranty stereotype: You pay for the service of having your home covered in the case something goes wrong with the home, but when something does they send out a technician for $65 and turns out its not covered. We have had three different things go wrong with our home that ended up being not covered by the warranty: a bathtub water leak, an AC unit water hose leak, and lastly our AC unit needed a coil replaced. Old republic told us they would normally replace the coil in the AC Unit, but since the unit was less than a year old, per their terms and conditions they won't cover it because its under manufacturer warranty. This ended up resulting in us going through the manufacturer, but still having to pay $1200 in labor costs.

I recommend you look into a different company. If you do look into Old Republic, study the fine print of their terms of coverage very carefully. view less
Old Republic perfectly fits the home warranty stereotype: You pay for the service of having your home covered in the case something goes wrong with the home, but when something does they send out a technician for $65 and turns out its not covered. We have had three different things go wrong with our home that ended up being not covered by the warranty: a bathtub water leak, an AC unit water
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# 114041
Old Republic Home Warranty
08-10-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
palm harbor - FL 08-07-2017
tj palm harbor FL
Posted On 08/07/17
Review No. 113963
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
well to start thay dont cover anything thay charge 100 dollers for there people to come out then thay dont cover it so its all out of pocket so i dont really know what thay cover at all thay just want your money cause you pay them for the year up front then thay charge you for them to come out to do noughting about it how nice is that dont go with them
# 113963
Old Republic Home Warranty
08-07-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Walnut - CA 08-04-2017
Betty Walnut CA
Posted On 08/04/17
Review No. 113819
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
It deserves zero star if there is an option. They covers nothing if the cost higher than your copay! There are lots of excuses to refuse your claim! Keep away!
# 113819
Old Republic Home Warranty
08-07-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Niceville - FL 08-02-2017
Isabelle Kelley Niceville FL
Posted On 08/02/17
Review No. 113745
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I got this warranty through the seller's when I bought my condo. Well worth it. I've had nothing but the best service from Old Republic, and they have sent me reputable contractors. I ended up leaving them to go to a competitor, have only ever put in a claim once with them, and they disappointed me completely. I decided to go back, and up my plan to Ultimate Protection.
# 113745
LAS VEGAS - NV 08-01-2017
Susan Wallis LAS VEGAS NV
Posted On 08/01/17
Review No. 113715
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrible. ..been waiting 4 months for a plumber to fix shower. Leaking 6 gallons a day, 1st if 6 plumbers came out and said it's under lifetime warranty. ..he can't touch it. He never confirmed the model or make.
I called a private company and they took it apart and said it's an off brand there's no warranty or model name and it would cost me up to 575.00 to fix.
I emailed over the invoice to old republic and they are still disputing the work order.

I will be reporting to BBB and attorney general to investigate and reimburse my costs for the last 4 months.
THIS COMPANY IS HORRIBLE DO NOT USE THEM!!! view less
Horrible. ..been waiting 4 months for a plumber to fix shower. Leaking 6 gallons a day, 1st if 6 plumbers came out and said it's under lifetime warranty. ..he can't touch it. He never confirmed the model or make.
I called a private company and they took it apart and said it's an off brand there's no warranty or model name and it would cost me up to 575.00 to fix.
I emailed
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# 113715
Old Republic Home Warranty
08-07-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Houston - TX 07-27-2017
Wendy Houston TX
Posted On 07/27/17
Review No. 113511
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Never use this company again! They only take u money. When u have a claim, they will try to find all of the excuses not to insure you.
# 113511
Old Republic Home Warranty
08-03-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Laughlin - NV 07-27-2017
Tay C Laughlin NV
Posted On 07/27/17
Review No. 113455
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
It is almost 120 degrees out here in Nevada, and my AC has been out since 11am (I have been getting the run around, have been told to call back, and have been hung up on numerous times). We ended up calling someone on our own, and that’s when they determined there was a fire in our breaker unit- a breaker unit that an electrician through Old Republic should have inspected and replaced less than 2 months ago! And to top it off, we asked to speak to a supervisor and the supervisor, Veronica, blatantly and rudely informed us that she was NOT going to speak to us regarding absolutely any matter and told us to call back in the morning. And another supervisor, Mary Anne, who told us to just keep calling back. Unbelievable! view less
It is almost 120 degrees out here in Nevada, and my AC has been out since 11am (I have been getting the run around, have been told to call back, and have been hung up on numerous times). We ended up calling someone on our own, and that’s when they determined there was a fire in our breaker unit- a breaker unit that an electrician through Old Republic should have inspected and replaced less
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# 113455
Old Republic Home Warranty
08-04-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Old Republic Home Warranty
08-04-2017
We want very much to review this matter and address your concern. However, we are unable to locate your Plan. Please send an email to [email protected] with your property address or Plan number so that we may locate your Plan and contact you. Thank you.
Rockwall - TX 07-26-2017
Brian Bigham Rockwall TX
Posted On 07/26/17
Review No. 113423
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Plan Number: 25-773-658
Work Order Number: 5900-8105
Purchased a new home and received "Ultimate Warranty Package" at closing. 1st day in new home, find out the oven does not work. ORHP very quick to schedule service provider, but nothing was followed up on. The service provider, "Ken's Appliance" no showed the first day scheduled and called at 9pm saying he would be there next morning (no apology). 2nd day scheduled no show and called at 10pm saying he was busy all day and would be there tomorrow first thing in the morning (again no apology). 3rd day no call no show, so I call ORHP customer service line specifically describing the issue hoping for a resolution and received "If he said he would be there, then call us when he does not show up". Well....I thought that was what I was doing.
The service of Ken's Appliance is as expected from a poorly run service provider, but the expectation of a reputable company like Old Republic has caused us to contact our lending and title company to recommend they remove Old Republic from their list of warranty protection providers. So far the response from them is they are more than likely going to drop them due to the complaint rates.
Thank you. view less
Plan Number: 25-773-658
Work Order Number: 5900-8105
Purchased a new home and received "Ultimate Warranty Package" at closing. 1st day in new home, find out the oven does not work. ORHP very quick to schedule service provider, but nothing was followed up on. The service provider, "Ken's Appliance" no showed the first day scheduled and called at 9pm saying he would be there next
... view more
# 113423
Old Republic Home Warranty
08-04-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.
Phoenix - AZ 07-25-2017
Ciang Niang Phoenix AZ
Posted On 07/25/17
Review No. 113306
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Before we begin, I just want to let you know, I don't usually waste my time on the internet writing reviews. However, I would like to warn others about this huge scam before anyone else get deceive into flushing their hard earned money.
Background: When I purchase my home a few years ago, my real estate agent assigned the protection of my home to Old Republic Home Warranty. Being a new and clueless home owner, I had no idea that I was being played in this mess. Living in the hottest city in United States where temperature easily raises over 110 degrees, I have spent countless days in the heat, all thanks to Old Republic. Much like many other companies, the number one priority of Old Republic is to gain money from you anyway possible, rather than to help and guide you in your needs. Allow me to explain.

Customer Service: Your wait time easily ranges from 45 minutes to 3 hours. Unless, of course, if you are calling to renew a plan. Then, the wait time magically cuts down to a phenomenal speed faster than light itself. The other option you have for faster service, is to wake up at 5 in the morning and give them a call. Did I also mention, that 9 out of 10 times, your calls will be redirected back and forth? Also, the call system is a big flaw. Just recently, I called Old Republic from my primary cell phone, and the approximate wait time kept increasing. However, when I called the same number from a different phone, a woman answers the call in less than a minute. To sum it up, the customer service is basically a bunch of specialists trained to avoid customers in need.

Service Timeliness: About a few weeks ago, my AC broke and I had to deal with 95 degrees temperate every night. How about now you ask? Still dealing with the heat. You see, Old Republic is the master of delaying your request until you get frustrated to the point where you pay for yourself and they smile at you with your yearly payments. Speaking from my experience, when my AC broke, I was connected to a "service provider" that consist of a person with a van who uses his cell phone for his job and doesn't have an office where I can go report my needs. My point is, Old Republic dug up these cheap and so called "technicians" that has no experience. Matter of fact, on my day of the appointment, I was told that his van broke and he wouldn't be able to come and that him and his buddy are the only ones working for the "company". And when they did send me a professional service provider, I was told that I needed to pay an extra $400 dollars for my ac. Thought that you have your AC covered with Old Republic? Think again! Additional hidden fees will be thrown at you! The sad thing is, not only does Old Republic abandon you in your times of needs, but they use that moment to gain more out of you.

Repair Service: The first time we called for AC and Old Republic handled it for us, being the new homeowner that we were, my family was very pleased and full of joy. We praised the company for saving us from the heat. Little did we know, our AC was hardly fixed. It was basically, "patched up" to be broken again. And sure enough, a few months later, another $75 flew out of our pockets. This continued until finally, the AC completely gave up.

As I am writing this review, I am suffering in the heat of Phoenix, where I am faced with either giving my scammers an additional "fee" or paying thousands to completely replace my AC. To further home owners, please avoid Old Republic Home Warranty, or you will be in the same shoes as I am. It has been weeks now, and Old Republic have done nothing in my favor. However, I will keep it posted on their course of action. For now, Old Republic is a zero star for me, and I won't be renewing any time soon.



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Before we begin, I just want to let you know, I don't usually waste my time on the internet writing reviews. However, I would like to warn others about this huge scam before anyone else get deceive into flushing their hard earned money.
Background: When I purchase my home a few years ago, my real estate agent assigned the protection of my home to Old Republic Home Warranty. Being a new
... view more
# 113306
Old Republic Home Warranty
08-10-2017
We sincerely apologize for the circumstances relayed and for any inconvenience this situation has caused you. Our staff has reached out to you to resolve this matter and you may contact us directly if you have any additional questions or concerns.
Pensacola - FL 07-21-2017
Ruth Sacco Pensacola FL
Posted On 07/21/17
Review No. 113078
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We received this home warranty when we purchased our home in Dec. The refrigerator ice maker has not worked for almost two months. It is a Samsung three door refrigerator. Old Republic has sent a service person here at least four times replacing all the boards and it still does not work. We have to keep calling back, they never let us know what is going on. Now they say they sent an unauthorized Samsung dealer here and need to get an authorized dealer to look at it. When you call them you are on the phone waiting for anywhere from 10-30 minutes. Terrible customer service, would not recommend. Today they told us if the next service company can't fix it, we can find someone on our own to maybe fix it (what kind of logic or service is that) From the looks of the reviews, this company is only interested in selling home warranties not in providing excellent service. view less
We received this home warranty when we purchased our home in Dec. The refrigerator ice maker has not worked for almost two months. It is a Samsung three door refrigerator. Old Republic has sent a service person here at least four times replacing all the boards and it still does not work. We have to keep calling back, they never let us know what is going on. Now they say they sent an
... view more
# 113078
Old Republic Home Warranty
08-10-2017
We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.

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