HSA Home Warranty
Home Security of America, popularly known as HSA Home Warranty, is based in Cross Plains, a suburb of Madison, Wisconsin. The HSA brand is owned by the industry leader, Frontdoor Inc., which also owns American Home Shield. Since its inception in 1984, Home Security of America has provided home and financial protection to thousands of homeowners by offering repair and replacement services. They also aid home buyers, sellers, and real estate professionals during the real estate transaction process.
HSA home warranty plans offer coverage for the major appliances and systems in your home at budget-friendly prices. HSA's multiple home warranty options, like the 7-star Upgrade and optional coverage, provide peace of mind to their customers. Read on to learn more about HSA plans, coverage, and prices.
Premium
$589-$619
Deductible
$75-$100
Coverage Limits
N/A
Active States
25
Complaint Resolution Program
No
888-461-0359$300
Estimated Appliance Coverage$1,500
Estimated System Coverage25
No. Of Active StatesNo
Complaint Resolution ProgramWHY HSA Home Warranty?
- Providing Home Warranty Services since 1984
- Customer service available 24/7
- The online portal made available to solve any customers-related issues
- The policy comes into effect within 30 days
- Licensed local sales executives
- HSA service guarantee
HSA Home Warranty PLANS
Home Security of American offers four comprehensive plans at pocket-friendly prices:
- Basic Plan Seller/Buyers - This plan covers items like the water heater, water dispenser, water gas drain waistlines, and so on
- Basic Plan Buyer - This plan covers a central heat system, refrigerator, dishwasher, microwave oven, etc.
- Buyer 7 Star Upgrade - This plan covers the central heat and air registers, grills, filters, heat lamps, and many more items
- Optional Coverage For Buyer - This plan covers your well-pump, septic system, water softener, etc.
How Much Does HSA Home Warranty Cost?
The HSA Home Warranty costs you anywhere between $590-$619. The deductible for a system or appliance will cost you anywhere between $75-$100 depending on your residence.
HSA Home Warranty CLAIMS
Contacting the HSA Home Warranty customer service is extremely easy and hardly takes any time. Once you have requested the customer care helpline for a technician, the company sends you a skilled service technician to resolve the issue. The company strives to deliver their best in terms of customer service and qualified technicians to ensure you get the best.
Here is how you can file an HSA home warranty claim:
- The first thing you will need to do is place a service request by going online or calling customer care
- Select the appliance or system you want to be checked and answer the questions asked
- Once your service request is approved, the qualified technician will contact you to schedule an appointment.
- Once the time is fixed, a technician will come to your home to solve the problem
- The technician diagnoses the problem and lets you know the plan of action
Aspects Customers Must Be Aware Of When Using HSA Coverage
All customers opting for an HSA plan can reach out to customer care 24/7 to file a claim as smoothly as possible. Do not hesitate to file a claim if you feel something is wrong with a device go-ahead and talk to customer care.
You must explain to the customer care representative what problem your device is facing because the rep may be able to help you without filing a claim. If you have relatively new devices at your home, you could opt for a basic coverage option, that way you save money, and yet your devices are protected. If your appliances are older and you think they may break down in the future, opt for comprehensive coverage, and protect all your older devices.
Another important aspect for a customer to remember is always to check whether the technician has a good rating. Once a technician is assigned, check out his or her rating online, and if you are not happy with the rating, ask customer care to reassign a technician.
You can also renew your coverage after a year if you are happy with its services. The amount you are paying may differ depending on your coverage plan.
HSA HOME WARRANTY FAQs
Does my policy get transferred to the new homeowner if I sell my property?
Yes, your home warranty contract does get transferred if you decide to sell your property. The new homeowner will receive coverage for the remainder of the contract. If the new owner of the property would like to continue with the coverage, he/ she can renew the policy.
Is everything in my home covered under an HSA home warranty?
Not everything in your home is protected under an HSA home warranty, only what's mentioned in the contract is covered. HSA does not cover non-mechanical pieces like walls, windows, and doors. Pre-existing conditions and improper installation are not covered by the HSA contracts. You can call up customer care at 1-800-367-1488 for any clarifications.
If customers file a claim, are there any additional charges that I need to pay?
At times you may be needed to pay an extra amount, this amount will be charged if you need to install a new device in place of the existing system. But in most instances, customers only need to pay deductibles, however, read your contract if you have any doubts.
Can a customer choose a contractor?
No, a customer cannot choose a contractor. The company will assign a trained technician to fix your devices. Be rest assured that HSA network of contractors come with a lot of experience and are well trained to do a good job. Once the technician comes over you can tell them a few important problems your device is going through, this will help them do a better job with repairs.
Does coverage vary depending on the customer’s location?
Yes, coverage does vary depending on where a customer lives. All customers must check devices are covered in their state and what is not before signing up. Reading other customer’s experiences on HomeWarrantyReviews.com can help you get a better understanding of coverage in your state.
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HSA Home Warranty REVIEWS
HSA Home Warranty REVIEWS
lindsi thompson, Saint Charles, MO
On Mar 30, 2021
I had the worst experience with hsa, do not use them as your home warranty! I have had this contract for 4 years and never missed a payment, my dishwasher broke 6 weeks ago and still is not fixed! I have called over 7 times and customer service agents just talk circles around you! I feel like they just want you to give up! I will be canceling if I ever get my dishwasher fixed! Do not use this company! Tr ..Read Full Review
I had the worst experience with hsa, do not use them as your home warranty! I have had this contract for 4 years and never missed a payment, my dishwasher broke 6 weeks ago and still is not fixed! I have called over 7 times and customer service agents just talk circles around you! I feel like they just want you to give up! I will be canceling if I ever get my dishwasher fixed! Do not use this company! Trust me!! ..View less
HelpfulMark Abbott
On Mar 09, 2021
Terrible Experience. In the 3rd month of the warranty they notified me that I had a past due balance. I told them the sales person said they would give me a discount if I paid it in full on the initial call, which I had done. They said they had no record of that and that I owed more. So I said just refund my money if you are not going to honor the price that I was quoted. Then they wanted to prorate ..Read Full Review
Terrible Experience. In the 3rd month of the warranty they notified me that I had a past due balance. I told them the sales person said they would give me a discount if I paid it in full on the initial call, which I had done. They said they had no record of that and that I owed more. So I said just refund my money if you are not going to honor the price that I was quoted. Then they wanted to prorate the refund for the time that had elapsed. DO NOT TRUST them when they say they will give you a better price to close the deal. ..View less
HelpfulJose Gonzalez, Kankakee, IL
On Mar 05, 2021
HSA replaced my Lennox furnace with a poor quality Payne (Carrier) unit that is not preforming well at all. The new unit was physically damaged during transportation and the fan unit had to be replaced under warranty right away. Furthermore, the unit keeps tripping out by an internal high temperature safety device and is not able to keep up with the heating demand of the house (69F setpoint) whenever t ..Read Full Review
HSA replaced my Lennox furnace with a poor quality Payne (Carrier) unit that is not preforming well at all. The new unit was physically damaged during transportation and the fan unit had to be replaced under warranty right away. Furthermore, the unit keeps tripping out by an internal high temperature safety device and is not able to keep up with the heating demand of the house (69F setpoint) whenever the outside temperature is below 30F. Two weeks after installation I still don't have reliable heat in my house. I am not satisfied with HSA performance and would not recommend them based on my experience. ..View less
HelpfulThomas, Hudson, OH
On Jan 07, 2021
HSA Home Warranty has poor customer service, doesnt cover enough, and uses lower-end contractors and materials on home repair jobs, even under their premium plan. The companys guiding principle appears to be to avoid paying. Weve wasted hours on the phone with them for even the simplest, most obvious request. Their call center agents are not fast, efficient, knowledgeable or helpful. One person will ..Read Full Review
HSA Home Warranty has poor customer service, doesnt cover enough, and uses lower-end contractors and materials on home repair jobs, even under their premium plan. The companys guiding principle appears to be to avoid paying. Weve wasted hours on the phone with them for even the simplest, most obvious request. Their call center agents are not fast, efficient, knowledgeable or helpful. One person will tell you something, then another person will contradict it later, and there is no traceability or accountability when this happens; it wastes a lot of time and is very frustrating. You can never escalate to a supervisor or manager. Several times they told us a supervisor or manager would call us back, and that NEVER happened. They dont cover many common, routine repairs that you might presume they would cover, so read the contract carefully and understand up-front that if a gray area arises they will not pay. They get in with real estate companies like ******* *****, who use HSA as a way to streamline the home buying process for the benefit of THEMSELVES (i.e., they can tell you not to worry about this or that potential problem with the house because of the warranty). This is a gimmick, and I think in the long run it reflects negatively on ****** ****** reputation as well. ..View less
HelpfulTom Dickson, Sewickley, PA
On Jan 05, 2021
You better be very careful before you buy a home warranty. They are not responsive to emergencies like when you have issues like no hot water for 3 days. Other issue we have no I’d fault refrigerator for which there is no replacement part available and yet no word frlm HSA on replacing our frig. Very disappointed.
HelpfulRandy Humerickhouse, Anderson, IN
On Dec 30, 2020
My furnace was having a problem so I contacted my home warranty and they connected me with Honest Abe’s heating and cooling. They found the problem right away. It was the blower fan and motor. The furnace was 18 years old. They found a blower fan in Illinois and shipped it overnight. The next day it was replaced. A couple days later it started having a problem again. I called their office and they ..Read Full Review
My furnace was having a problem so I contacted my home warranty and they connected me with Honest Abe’s heating and cooling. They found the problem right away. It was the blower fan and motor. The furnace was 18 years old. They found a blower fan in Illinois and shipped it overnight. The next day it was replaced. A couple days later it started having a problem again. I called their office and they sent their technician out that same morning. He said the parts are obsolete and it needed replaced. That was yesterday. This morning at 8:15 they were in my driveway with a new Lennox furnace! By noon my house was toasty warm. They were always professional, friendly and quick to get back with me. They did an awesome job. Honest Abe’s is fortunate to have these employees! An unbelievable experience! I had a new furnace running the next day. I was impressed! My only complaint is that the warranty didn’t cover the entire bill like I thought it would. But I still came out ahead. ..View less
HelpfulErika Powers, Independence, WI
On Dec 10, 2020
They're in INDIA! When you call customer service, you get canned responses. They don't answer the phone, so I had to fill out a service request online, and pay the $100 deductible without even talking to anyone. It was days before Frontier Appliance Repair scheduled an appointment. The microwave was less than a year old (I just bought the house the microwave was in, so how would I have known), so he woul ..Read Full Review
They're in INDIA! When you call customer service, you get canned responses. They don't answer the phone, so I had to fill out a service request online, and pay the $100 deductible without even talking to anyone. It was days before Frontier Appliance Repair scheduled an appointment. The microwave was less than a year old (I just bought the house the microwave was in, so how would I have known), so he wouldn't fix it, AND HSA Home Waranty wouldn't give my deductible back! They made money, their sub-contractor made money, and I got screwed. Do not buy insurance from this UNAMERICAN company. ..View less
HelpfulSherri Askea, Villa Rica, GA
On Dec 04, 2020
Worst customer service ever. We have had the service since we bought our hours in 2017. Started having issues with our dishwasher about a year later and still to this day do not have a working dishwasher. Service company stated the dishwasher should be replaced yet HSA will not replace the dishwasher and will not have a supervisor contact us after multiple requests. We've paid religiously for a worthless ..Read Full Review
Worst customer service ever. We have had the service since we bought our hours in 2017. Started having issues with our dishwasher about a year later and still to this day do not have a working dishwasher. Service company stated the dishwasher should be replaced yet HSA will not replace the dishwasher and will not have a supervisor contact us after multiple requests. We've paid religiously for a worthless service. Can not even justify any star rating. Horrible ..View less
HelpfulLa Mecca Wright, Euclid, OH
On Dec 01, 2020
9/16/2020 I file a claim and the company refuse to send out a basement contractor or anyone to fix the issues I have called 50 times no lie and still my basement is in water, I send A MEESAGE TO THE *** ****** ******* and no response so I see he do not really care about HSA HOME WARRANTY his own company no one return a call or complete a work order I guess you have to sue to get work done
HelpfulSherri Raymond, Red Wing, MN
On Nov 28, 2020
We have had this company for about 5 years and never had a problem until lately everytime I go to pay online it says no payment due at this time so I call the company and they tell me they canceled our contract even though I paid it so then they say they got it reinstated and the next month the same thing happens I have called and asked for them to send me a bill every month so I can pay it that way they ..Read Full Review
We have had this company for about 5 years and never had a problem until lately everytime I go to pay online it says no payment due at this time so I call the company and they tell me they canceled our contract even though I paid it so then they say they got it reinstated and the next month the same thing happens I have called and asked for them to send me a bill every month so I can pay it that way they tell me they cant send a bill they only time they can do that is for a past due bill but they started sending me a bill at the beginning of the year and now they all of a sudden can't I just dont get it they give us a run around every time I call. ..View less
HelpfulCody Ambers, Knoxville, IA
On Nov 27, 2020
Worst customer service I have ever dealt with. This place shouldn't even be in buissness still. Never got are dishwasher fixed guy never came back to fix it. Said out two thousand dollar fridge was unfixable. Then after 30 days they give us $395. Waste of money dont buy into hsa warranty.
Helpfulchris t, Duluth, GA
On Nov 17, 2020
it is good to know that caring people are still working. they were polite and listened to the issues i was having. they also called ahead to let me know when they were going to arrive. they assessed and diagnosed problem issue. they took the time
HelpfulChrissy Heard, Springfield, MO
On Nov 17, 2020
My experience with hsa as a whole wa not so good, I got th runaround big time. But then they sent Messina Plumbing out, this guy was awesome! *** ******* is a caring professional businessman. He was here several hours early, explained everything being done and more I would recommend his service to anyone with plumbing needs. Thank you *** *******!!
HelpfulYueyue Deng, Minneapolis, MN
On Nov 14, 2020
never use it again. Terrible experience. They concern their business more than servicing customers. They answer the new customer's phone much quick than when you have any complaints, actually, you would be hard to talk to a representative if you have a service following up.
HelpfulSophia Credle, Chesapeake, VA
On Nov 05, 2020
I was hoping that this company would be a better fit for my household than ******** **** ******, but Im not sure if thats the case. My dishwasher was repaired after putting in a claim twice and its not working again (for the same exact reason), and they want another co-pay from me to fix the same issue again... I dont find that to be a fair business practice. For this reason alone Im wary about the res ..Read Full Review
I was hoping that this company would be a better fit for my household than ******** **** ******, but Im not sure if thats the case. My dishwasher was repaired after putting in a claim twice and its not working again (for the same exact reason), and they want another co-pay from me to fix the same issue again... I dont find that to be a fair business practice. For this reason alone Im wary about the rest of this year will go. Plus, a supervisor was supposed to call me back about the matter and the never did, this is unsatisfactory! ..View less
HelpfulM Davis, Pittsburgh, PA
On Oct 29, 2020
I'm reading the reviews on here and I'm going through the exact same thing. If they don't cover something that should naturally be covered but it's called "modification", then the plumbing company they sent goes in for the kill with extra charges, starting out at $230, then $450, and right now, $500, not to mention what they told the company in their "diagnostic". The company knows ex ..Read Full Review
I'm reading the reviews on here and I'm going through the exact same thing. If they don't cover something that should naturally be covered but it's called "modification", then the plumbing company they sent goes in for the kill with extra charges, starting out at $230, then $450, and right now, $500, not to mention what they told the company in their "diagnostic". The company knows exactly what they are doing. I want to know if anyone would like to start a class action lawsuit against this company? They cannot continue scamming people. ..View less
HelpfulHassan Amoun, Anderson, IN
On Oct 21, 2020
This a total waste of money, sending some shady contractors trying to fleece you more. First I have to pay $100 each time they come for the same issue which they weren’t sure where the leak is coming from on top they want more money out of my pocket. It’s a total scam.
HelpfulHolcomb Orlando, Dumfries, VA
On Oct 15, 2020
Can I give negative stars? I contacted HSA Home Warranty to fix a broken fan our microwave, they sent a technician that as it turns out lied to us and then subsequently broke our appliance so that now it doesn't work at all. For more than a week, we have been asking for HSA to send someone to FIX or replace our microwave since the technician that they sent broke it, but instead we get a representativ ..Read Full Review
Can I give negative stars? I contacted HSA Home Warranty to fix a broken fan our microwave, they sent a technician that as it turns out lied to us and then subsequently broke our appliance so that now it doesn't work at all. For more than a week, we have been asking for HSA to send someone to FIX or replace our microwave since the technician that they sent broke it, but instead we get a representative that has no authority to transfer the call or do anything. All they can do is say that someone is going to call us back. Another day passes and still no call and so the circle starts again. I would never recommend this company - I believe in integrity and clearly HSA doesn't feel the same way. They don't respect their customers (or their staff). ..View less
HelpfulMiriam, Cleveland, OH
On Sep 29, 2020
Terrible. I have had to wait over 4 months for the part to come in for my oven and now the repair man says it is a bad part. The costumer service representative was completely not helpful. If this doesn’t get resolved within the week I will be switching companies. The point of a home warranty is to fix broken appliances as quickly as possible.
HelpfulSandra Allen, O Fallon, MO
On Sep 24, 2020
Called for a service call, ****** came out the 2 days later. I only concern is that I was later told that it is illegal to put "coolant" (Freon) into an air conditioner.
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RATINGS
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