Tim Molitor, Minneapolis, MN
On Sep 11, 2020
Terrible company- Stay away. Take FOREVER to get through to them. Had furnace trouble in Minnesota. It took me 3 days just to get someone to call me back. You’ll freeze to death before you get service. Big SCAM!
Helpful
Be the first one to find this review helpful
Deborah Highifll, Shawnee, KS
On Aug 26, 2020
I have had good service how be it slow when I needed a repair. I purchased a new home and was told that the service call was going up by $25 per incident. I asked if I hadn't moved would it have gone up....no but we we consider you a new customer when you change residents, our program can't tell if we did a service call on two different residences so we have to set you up as a new customer. So I prom ..Read Full Review
I have had good service how be it slow when I needed a repair. I purchased a new home and was told that the service call was going up by $25 per incident. I asked if I hadn't moved would it have gone up....no but we we consider you a new customer when you change residents, our program can't tell if we did a service call on two different residences so we have to set you up as a new customer. So I promptly found a different home warranty provider that covers the same at $250 less a year and $15 less on service call than I was currently paying or $40 less than I would pay with the increase. I called back to set up a date to have my current service cancelled and after being on hold for 20 someone came on the phone.
After answering all of her questions, she said ok you will receive a cancellation notice in 2 minutes. I said but I didn't want it cancelled until we move, answer was ok then you will need to call back on the actual day you want this cancelled as we don't schedule cancellations. When I said you mean on the day I am moving I need to call and cancel, that doesn't sound like good customer service and she hung up. ..View less
Helpful
Be the first one to find this review helpful
Melissa, Anderson, IN
On Aug 24, 2020
I’ve had nothing but trouble since I had a roof leak in early July. Your company kept putting in queue a contractor who doesn’t even service my area and another company who doesn’t use home warranty companies at all. So I was advised to hire my own contractor and was approved to do so. Now I have sent in the documentation to ahsosa@ahs.com for my reimbursement of $500 and no one seems ..Read Full Review
I’ve had nothing but trouble since I had a roof leak in early July. Your company kept putting in queue a contractor who doesn’t even service my area and another company who doesn’t use home warranty companies at all. So I was advised to hire my own contractor and was approved to do so. Now I have sent in the documentation to ahsosa@ahs.com for my reimbursement of $500 and no one seems to know where my reimbursement is. they keep telling me someone’s gonna call me back and no one calls I keep calling and no one can tell me anything. Someone needs to correct this issue my husband has lost his job due to the pandemic and we made or $500! ..View less
Helpful
Be the first one to find this review helpful
Debra, Racine, WI
On Aug 21, 2020
Ever since the merged their service ahs been horrible and the technicians that they hire are not very local, so it takes days for them to reply and when they do, it may be weeks before the problem is resolved. I have had 2 failed water heater installations now, where the contractor show up with one on the truck, tells them he has to order a new one through HSA, or he can install the one on the truck for ..Read Full Review
Ever since the merged their service ahs been horrible and the technicians that they hire are not very local, so it takes days for them to reply and when they do, it may be weeks before the problem is resolved. I have had 2 failed water heater installations now, where the contractor show up with one on the truck, tells them he has to order a new one through HSA, or he can install the one on the truck for an extra fee. If he orders a new one, it will be 2 weeks before he can come back. Now my buyer has an Electrical problem. Contractor came disconnected the power to a portion of the house and left. Buyer has had partial power for a week now with no clear response from HSA other than the cost would exceed the repairs? I used to love these warranties, but not so much anymore. Can't talk to a real person, other than the Sales Rep to get things resolved. ..View less
Helpful
Be the first one to find this review helpful
April, Nixa, MO
On Aug 12, 2020
This company is horrible. Terrible customer service. I had my refridgerator stop cooling and it took two weeks multiple phone calls where I was on hold for hours before I could even speak to a human to figure out what they were doing about repair. The company they chose to do the work really went to bat for me and were super helpful in getting the matter resolved, but HSA is awful!! Choose a differen ..Read Full Review
This company is horrible. Terrible customer service. I had my refridgerator stop cooling and it took two weeks multiple phone calls where I was on hold for hours before I could even speak to a human to figure out what they were doing about repair. The company they chose to do the work really went to bat for me and were super helpful in getting the matter resolved, but HSA is awful!! Choose a different company if your looking for peace of mind for your home. ..View less
Helpful
Be the first one to find this review helpful
Eric Kicher, Meadville, PA
On Aug 04, 2020
If you file a claim online for a local service technician to visit your home to repair something, the warranty works fine. However, if you end up needing to actually replace something, good luck. I'm on my second week without a refrigerator and I've tried calling their customer service and have not been able to reach anyone. I was on hold for over two hours before I finally gave up. I've read other rece ..Read Full Review
If you file a claim online for a local service technician to visit your home to repair something, the warranty works fine. However, if you end up needing to actually replace something, good luck. I'm on my second week without a refrigerator and I've tried calling their customer service and have not been able to reach anyone. I was on hold for over two hours before I finally gave up. I've read other recent reviews where customers are still waiting for a replacement appliance after 30 days. I understand that sometimes there are delays in processing claims, but not being able to reach anyone who can explain what the status is and what the next steps are is completely ridiculous. I don't recommend this company and I certainly will not be renewing the warranty. ..View less
Helpful
1 people found this review helpful
HD, Collingswood, NJ
On Jul 24, 2020
The experience with HSA is horrid. There's no way to email and no chat. The phone number they provide, leaves you on hold for 1-2 hours... and that's when i hang up, i don't even get to talk to anyone. I tried to call 5 times, have my husband call at same time, and same result. What's infuriating is if you need to update your warranty or add a new (e.g. they get a new sale!), you immediately get someone ..Read Full Review
The experience with HSA is horrid. There's no way to email and no chat. The phone number they provide, leaves you on hold for 1-2 hours... and that's when i hang up, i don't even get to talk to anyone. I tried to call 5 times, have my husband call at same time, and same result. What's infuriating is if you need to update your warranty or add a new (e.g. they get a new sale!), you immediately get someone on the phone. This is crappy, there should be availability for existing customers. I have been dealing with the same request for 2 months now because I cannot get through to them. When they do send some sort of communication, it's not clear and then i'm stuck again. They sent over a recommended replacement for an appliance, but then said appliance isn't available. Why would they recommend something not available?? I hope no one else signs up for this warranty. The communication process is almost non existent, since calling the phone number is a farce. ..View less
Helpful
1 people found this review helpful
Ryan B, Newnan, GA
On Jul 21, 2020
Great company. Very fast service. They even had to order a part... it was rushed and they were right out installing. VERY happy with service. HSA was easy to make this claim with... automated and it all got done correctly. A few years ago it was much different and this was not the case. Very quick turnaround and no frustrating calls where I was on hold for an hour. Great changes to this company.
Helpful
1 people found this review helpful
Tom Goodwin, Tyrone, GA
On Jul 11, 2020
After my air conditioner lost refrigerant twice while under warranty, the servicer was unable to locate the source of the leak and HSA was unwilling to explore the issue further. After the warranty expired I hired a real air conditioning company and they were able to identify the source to be the evaporator coil and replaced the part , no problem. HSA hires incompetent repair companies and the HSA poli ..Read Full Review
After my air conditioner lost refrigerant twice while under warranty, the servicer was unable to locate the source of the leak and HSA was unwilling to explore the issue further. After the warranty expired I hired a real air conditioning company and they were able to identify the source to be the evaporator coil and replaced the part , no problem. HSA hires incompetent repair companies and the HSA policies are stacked against the consumer. Stay away and spend your money if needed on a competent repair from a reputable servicer. The repair cost less than the cost to renew the worthless HSA warranty. ..View less
Helpful
Be the first one to find this review helpful
LP, Anchorage, AK
On Jul 01, 2020
HSA Warranty is like buying for a timeshare in Mexico. They promise everything in person/over the phone, claim otherwise in a contract you must sign and will rob you blind the first time you try to put it to use. Don't waste your money or your time. They don't have an email to contact customer service or an online chat option. Good luck dealing with the "customer service" agent on the other end ..Read Full Review
HSA Warranty is like buying for a timeshare in Mexico. They promise everything in person/over the phone, claim otherwise in a contract you must sign and will rob you blind the first time you try to put it to use. Don't waste your money or your time. They don't have an email to contact customer service or an online chat option. Good luck dealing with the "customer service" agent on the other end after you wait for at least a 30-minute wait time for each call. So far I have been lied to twice regarding a refund, charged a cancellation admin fee that was not mentioned when I canceled or in the contract, and then read off notes from an agent for the previous agent who promised a service fee refund then never followed through. ..View less
Helpful
1 people found this review helpful
Ashley Rivera, Alexandria, VA
On Jun 24, 2020
We are about ready to sue this company for failure to uphold their end of the contract. We have been customers since 2013 and have paid our bill religiously. Now we have an issue where we have been without AC with increasingly hot temperatures and I am pregnant--posing a health risk. Due to their inability to order the correct unit (TWICE) and ordering a back ordered unit (which adds 2-3 more weeks), we ..Read Full Review
We are about ready to sue this company for failure to uphold their end of the contract. We have been customers since 2013 and have paid our bill religiously. Now we have an issue where we have been without AC with increasingly hot temperatures and I am pregnant--posing a health risk. Due to their inability to order the correct unit (TWICE) and ordering a back ordered unit (which adds 2-3 more weeks), we feel that they have failed to provide excellent customer service. They also have no proper way to contact a manager or complaint line. They have a physical address where you have to mail a letter. Unacceptable in this day and age. ..View less
Helpful
2 people found this review helpful
susie bunch, Kimberling City, MO
On Jun 22, 2020
This place is a flecking joke!!! Can't get anyone to answer the phone...call you back....take care of the promises they made....soon as I get this issued resolved will be going to another company!!! This problem has been going on one month with no resolution in sight!!!! Customers for 16 years and this is the treatment we get!!!
Helpful
Be the first one to find this review helpful
LaRhonda Puckett, Argyle, TX
On Jun 18, 2020
We have had an HSA warranty for over 10 years. We pay the monthly premium and the service fee every time a service request is placed. On a few occasions, things have gone smoothly and the repair is done in a timely manner. Most times, however, this is not the case. HSA uses the huge costs of AC repair being the main reason to purchase a home warranty. They, however, have no intention of ever replaci ..Read Full Review
We have had an HSA warranty for over 10 years. We pay the monthly premium and the service fee every time a service request is placed. On a few occasions, things have gone smoothly and the repair is done in a timely manner. Most times, however, this is not the case. HSA uses the huge costs of AC repair being the main reason to purchase a home warranty. They, however, have no intention of ever replacing an AC unit that needs replacement. Our AC started having issues about 5 years ago. We have paid to have it "fixed" at least twice a year since then. The repair men who have come out have repeatedly recommended replacement because they know the bandaids they are putting on won't hold. HSA has never authorized it but, instead, will only pay for parts (that normally take 2-3 weeks to get). May 5, 2020, the AC unit again stopped working. We payed the service request and the contractor, Redeemed Heating and Air, came out within 2 days. They diagnosed the problem ( a part that had already been replaced in recent repairs) but said it would take 3 weeks for the part to get in. 3 weeks later, they came and installed the new part. That same day, the AC stopped again. I called Redeemed and asked them to come back out and they said they couldn't come back out for 6 days and I would have to call HSA to have a "Recall" put in to authorize them to come back out. EVERY time I have to call in to HSA, I'm on hold at least 45 minutes (no, that's not an exaggeration) before I can speak with someone, so it always stinks to have to make that call. When a rep finally answers, I explain the situation and how 6 days to come fix it is unacceptable since it's already been almost a month without AC, so I request for them to send a different contractor to come out who can get to us in the next few days. He says he has to confirm with Redeemed that they can't get to us within 48 hours, but, at this point, it's 5:10 and Redeemed is closed. I explain that I had already called them and that's what they told me but he can't take my word for it and must talk to them himself. He says he'll have to call back tomorrow to confirm that they can't get us in. I ask that instead of me calling in and waiting 45 minutes again, could he call me back when he confirms with the contractor? He agrees and promises he will do that. The next day comes and goes and I don't receive a call. I call back the following day and, 45 minutes later, finally get to speak with another rep. I explain AGAIN what is going on and he again tells me he has to confirm with Redeemed. I don't know why they can't take my word for it, but they treat cutomers like lying idiots. He puts me on hold so he can call Redeemed. I hold, and hold, and hold. After being on the phone for 1 hr and 32 minutes, I have to accept the fact that he is never coming back. So, I hang up and dial HSA AGAIN. 45 minutes later, I am again explaining to another service rep the situation except this time, I am adamant that I not be placed on hold and that they just get me a new contractor. Of course, in the same breath that she says she will definitely "help me out with my issue" says she will just need to place me on hold to confirm with the contractor that they can't get me in. I swear these reps don't actually understand English and are reading off a script. I finally accept defeat and agree to be put on hold again. After 10 minutes, she comes back on and confirms what I had been telling her the entire time, except now they can't get us in until the 11th!! So, I explain that that's ridiculous and I'd like another contractor. She tells me they don't have another contractor who can come so she can just place me in a queue that contractors can pick me up when they have an opening. Um, so your solution to get me a repair faster is to put me on a list with an indefinite contractor and an indefinite appointment time? Obviously, that doesn't thrill me so I ask if I can choose my own contractor since they don't have one, and she refuses, even though the contract states that that is in fact how it should go. I ask to speak with a supervisor and she actually has the audacity to not only say that's not possible but then she asks me why! I give a very quick run down of why I feel like I need to speak with a supervisor and she says she will put me on hold to check if one is available. She immediately puts me on hold and after a few clicks the call ends. I am ready to SCREAM at this point and decide to just forget dealing with HSA and accept the fact that no one there cares and I am just stuck with waiting until June 11 to get the AC repaired. June 11th comes, and no one shows up. I call Redeemed to ask why no one came and she informs me that HSA sent out an email on the 6th cancelling the appointment. So, they cancelled the appointment but never got another contractor to replace them. So I am back at square one. I literally want to cry at this point, but instead pick up the phone and wait 52 minutes this time to get to speak with someone. This time a very pleasant rep comes on and apologizes for the stress and has no problem getting me a new contractor. She assigns Premier and they are able to come out 2 days later. They find that what was wrong with the AC was actually a bad coil and that this had obviously been a problem for a long time (so all those other $75 service calls I paid for were a waste). They tell me they will get in the diagnosis to the approval department ASAP. I wait all day Sunday and Monday and hear nothing from either company, so I call Premier and she explains that HSA's phones had been down all day so she wasn't able to submit the diagnosis and they aren't allowed to order parts or do any repairs until they've received permission to continue from HSA. I call HSA, and, of course, 45 min later, get to explain the situation again to a new rep who tells me the phones aren't down and she can't do anything except to send Premier an email explaining the different ways that they can submit a diagnosis for repair approval (including fax). Apparently, the reps I can speak too have absolutely no way of getting in touch with the approval department. So, I wait all day Tuesday and call Premier again and they, again, insist they didn't get an email and that the phones are still down. So, I call HSA back again. This time, I wait 55 minutes to speak to someone. They again insist that the phones are working but they have no way of getting the approval dept. to move on the diagnosis or contact Premier. So Premier can't move until getting approval from a department that refuses to even answer their phones, I realize that I am out of options and ask to speak to a supervisor again. I explain that I was hung up on last time I requested this and he assured me, he would stay on the line until a supervisor picked up. He actually did. 3 HOURS LATER, I FINALLY got to speak with a supervisor (I have taken a screenshot of all these phone calls showing the call time length just because I knew it would seem like exaggeration). After explaining all the details, he apologizes and says he understands my frustration and is sad that I've had to go through all this. He explains, however, that other than sending and email to the approval department to ask them to reach out to Premier to get the diagnosis, his hands are tied and he can't do anything for me. He offers to refund the $75 service fee and I explain that instead I would much rather him just follow through with the email and with Premier making sure that I don't have to call back again to make the two companies cooperate with each other. He insists that he will do that and will also refund the service fee. I thank him for the gesture and breath a sigh of relief knowing that this whole ordeal wold be coming to an end. That relief was very short lived because the next day came and went and I heard nothing from either company. Today, I tried calling Premier and they won't answer the phone. I texted them requesting a status update and three hours later, have still heard nothing. I am getting ready to call HSA again but am feeling so defeated and frustrated that I decided writing a review for LITERALLY the worst company I have ever had to deal with, might be more productive than calling, being put on hold for at least 45 minutes, promised I would be taken care of, and discovering I've been lied to again and again and again. It's a cycle that I have no idea what to do about. I'm at a loss. The worst part of all of this is I (a 38 year old woman) am not the one having to live in the home with no AC. It's my parents who are in poor health and in their late 70's who have been sleeping on the couch sharing a fan for the last 45 days that have been suffering. They actually sit outside all day where it's in the 90's because it's cooler out there than it is in the house. I'm looking at other cooling options like portable ac's and window units because it's unbearable now, but shouldn't have too. The reason I bought this warranty for the house was so we had the peace of mind that these things would be taken care of. I have had other home warranty companies on other homes I've owned and while none of them are perfect, they are all much better than HSA. If you are shopping around, please take my advice: run don't walk away from HSA. ..View less
Helpful
Be the first one to find this review helpful
Baquar Qureshi, Austell, GA
On Jun 17, 2020
This is a worst company I had ever come across, I requested a service for the air condition in my house 954 Pine Oak Trl, 30168 no body came to do any service but they charged $ 75 without doing any service.
Helpful
Be the first one to find this review helpful
Ashley Curts, Muncie, IN
On Jun 16, 2020
I called hsa on or around May 4th or 5th 2020 for an issue with our water heater. I was advised that they would send out a plumber to assess it. When the plumbers arrived they advised that it needed to be replaced. I called Hsa as well as the plumbers did and advised them of this and I was informed that HSA would call around and price water heaters and would find one for the best price and then they wil ..Read Full Review
I called hsa on or around May 4th or 5th 2020 for an issue with our water heater. I was advised that they would send out a plumber to assess it. When the plumbers arrived they advised that it needed to be replaced. I called Hsa as well as the plumbers did and advised them of this and I was informed that HSA would call around and price water heaters and would find one for the best price and then they will ship it to the plumbers to install. At this point we had already been without hot water for 3 days. They found the cheapest WH, and it would’ve taken a week or more for the plumbers to get it and come back to install it. So we chose the buyout option. We were to pay for a water heater we picked and they were to pay the difference that they’re willing to pay. Ever since that day I have not heard from HSA. I’ve called them several times and have waited for hours on hold just to speak to someone. I will complain about how long the wait is and they apologize, then transfer me to someone else and I've even been hung up on. I finally spoke to a man 2 weeks ago now. He said he put in a request to a dept that was supposed to email an offer to us as to what they’re willing to pay and call us back within 24-48 hours. Ive never received a call back. I have called several times and wait an hour or 2 and nobody ever answers and I hang up. This is the worst company I’ve ever had to deal with and I will never use them again. I don’t think we’re ever going to be paid because nobody ever answers when I call and apparently nobody is calling me back. I would think they should have to call you back to ensure the plumbers were professional and that the job was completed properly and to see if we’re satisfied, but that’s not the case with HSA. I wouldn’t recommend them to my worst enemy I think they want to get your money and they don’t care about anything else. They sure haven’t failed to send a letter in the mail asking us to renew our warranty though. ..View less
Helpful
Be the first one to find this review helpful
Taylor Burgess, Cincinnati, OH
On May 27, 2020
VERY slow and poor customer service. My refrigerator broke and they couldn't find someone to come out until Monday and said that it didn't constitute as an 'emergency'. When I asked what their guidelines are to qualify as an emergency, they said they couldn't tell me.
Helpful
Be the first one to find this review helpful
Lizzie, Westminster, MD
On May 26, 2020
This company is fine when everything goes as expected, but when there is any problem it is impossible to deal with. There are zero ways to contact HSA electronically - you have to call and take your chances with a service rep who may or may not know what they are doing or speak decent English. I have had occasion to call several times during the past few days and spent no less than 20 minutes on hold w ..Read Full Review
This company is fine when everything goes as expected, but when there is any problem it is impossible to deal with. There are zero ways to contact HSA electronically - you have to call and take your chances with a service rep who may or may not know what they are doing or speak decent English. I have had occasion to call several times during the past few days and spent no less than 20 minutes on hold waiting for a representative each time. The first one I spoke with gave me completely different information than the second one, who screwed up my work order, causing me to call and speak with someone who is definitely in India. I will consider looking for somewhere with better customer service when my warranty renews.
P.S. When I purchased add-on policies to cover my well and septic system, I assumed that it would cover all major components. Not so. I recently had to pay out of pocket to replace my well tank. ..View less
Helpful
Be the first one to find this review helpful
Kyle Sheker, Saint Paul, MN
On Apr 30, 2020
I bought this service because we had 15 year old + appliances and were worried they might have issues. To date, we've had 5 claims and NONE have been covered by our warranty do to "fine print". I honestly cannot figure out what they actually cover.
Each time you have an issue, you have to pay $100 to have a tech come out which is just salt in the wound. You can kiss that money goodbye, on top ..Read Full Review
I bought this service because we had 15 year old + appliances and were worried they might have issues. To date, we've had 5 claims and NONE have been covered by our warranty do to "fine print". I honestly cannot figure out what they actually cover.
Each time you have an issue, you have to pay $100 to have a tech come out which is just salt in the wound. You can kiss that money goodbye, on top of what you paid for the warranty and now the repairs. Save your money and apply that to your repairs instead.
I'm only rating them one star because "0" is not an option (which is the value they have actually provided). ..View less
Helpful
Be the first one to find this review helpful
Chris Hall, Spotsylvania, VA
On Apr 08, 2020
if i could give this company no stars i would've... horrible customer service, every time i called i was on hold for over 30 mins to speak with another representative just to pass me off to another.. I received my renewal in the mail and realized that the over the range microwave was covered under the policy( as the handle broke off and the fan is very loud) so i figured i'd call to find out how it works ..Read Full Review
if i could give this company no stars i would've... horrible customer service, every time i called i was on hold for over 30 mins to speak with another representative just to pass me off to another.. I received my renewal in the mail and realized that the over the range microwave was covered under the policy( as the handle broke off and the fan is very loud) so i figured i'd call to find out how it works, i advised them of the issues and was assured it was a covered incident and after double checking that both would be covered i proceeded with the claim (supposed to be 1), they charged me 2 times the $100 service charge.. tech came out and confirmed issues, they called me an hour or so after the tech left and stated the handle is not covered but the fan blower needed to be replaced and a tech would be in touch. i called back to verify the message and they confirmed what the message said about what was covered, i said i didn't want it fixed and i just wanted a pay out, at that time i was passed on to 3 different people and was on the phone with the company that day for over 2 hours just to be told that a supervisor would call me back within 24 hours to discuss the claim. A supervisor emailed me the next morning and told me nothing was covered but that they were going to refund me my service fee with no further explanation, i thought that was horrible customer service, not even a phone call to discuss it from a supervisor and now nothing was covered... still haven't heard from the supervisor even though i asked for a follow up from him or a superior with an explanation via phone. i will never use this company again and will never tell anyone to purchase anything from this fraud company. this is the type of company that gives the insurance/warranty industry a bad name. i guess that's why they have changed the name of the company... ..View less
Helpful
Be the first one to find this review helpful
Brian Foos, Westland, MI
On Apr 06, 2020
I am disgusted with this company! They have terrible customer service and are rude. I have been hung up on, charged the $75 fee and no one showed up, and my real estate agent was hung up on as well. Now with Covid 19 going on they are "business as usual" thus forcing us to have a stranger into our home rather than our neighbor who is a certified technician. ZERO concern for public health in a s ..Read Full Review
I am disgusted with this company! They have terrible customer service and are rude. I have been hung up on, charged the $75 fee and no one showed up, and my real estate agent was hung up on as well. Now with Covid 19 going on they are "business as usual" thus forcing us to have a stranger into our home rather than our neighbor who is a certified technician. ZERO concern for public health in a surreal time. This review is for the HSA Home Warranty company only. If I could give zero stars I would. ..View less
Helpful
Be the first one to find this review helpful
