Hsa Home Warranty Comprehensive Review
Home Security of America, popularly known as HSA Home Warranty, is based in Cross Plains, a suburb of Madison, Wisconsin. The HSA brand is owned by the industry leader, Frontdoor Inc., which also owns American Home Shield and Landmark Home Warranty. Since their inception in 1984, Home Security of America has provided home protection to thousands of homeowners by offering repair and replacement services. Their plans also aid home buyers, sellers, and real estate professionals while selling or buying a home.
HSA home warranty plans offer coverage for the major appliances and systems in your home at budget-friendly prices. HSA's multiple home warranty options, like the two plans, 7-star Upgrade and optional coverage, provide peace of mind to their customers. Read on to learn more about HSA plans, coverage, and prices.
Pros
- Online customer portal to solve issues
- Offers Electronics Plan
- Covers security fixtures
- Home inspection not required
Cons
- No plans specifically mentioned for homeowners
- No nationwide coverage
Premium
$589-$619
Deductible
$100-$125
Coverage Limits
N/A
BBB Rating
B
Active States
29
Complaint Resolution Program
No
833-809-7446$3000
Estimated Appliance Coverage$1,500
Estimated System Coverage29
No. Of Active StatesNo
Complaint Resolution ProgramHSA Home Warranty Plans
Home Security of America offers two comprehensive plan options covering unexpected repair or replacement expenses and optional add-ons.
- Basic Plan Seller/Buyer - This plan covers the repair and replacement of most appliances and home systems. However, coverage for central heating, central air/heat pump, thermostat, and ductwork is optional for sellers. The listing period for the Seller Plan lasts 6 months from the purchase date, but it can be extended for an additional 6 months.
- Basic Plan Buyer - The basic plan for buyers is more comprehensive than the Seller/Buyer plan. It includes major home systems like central heating, septic system, and other items in its standard coverage.
- Buyer 7-Star Upgrade - The 7-star Upgrade enhances your basic plans’ coverage to include more items.
- Optional Coverage For Buyer - HSA’s add-on coverage includes items that are not a part of any other plan. These items come at an additional cost.
HSA Home Warranty Costs And Coverage
The cost of HSA home warranty coverage plans varies for each state. The average annual cost of a basic HSA plan is around $550. The pricing of the basic Buyer and Seller/Buyer Plan is about the same. The deductibles, or service fees, range from $100-$125 for different states. The 7-Star Upgrade is available to add to your basic plan for an additional $149. Prices for optional add-ons vary for each item.
Coverage for sellers is effective from the date of purchase, while the Buyer plan is effective from the date of closing. There is a waiting period of 15 days before coverage kicks in for properties that are not involved in a real estate transaction. Take a look at the coverage options for the Basic Buyer only and Seller/Buyer plans below.
| Buyer Only | Seller/ Buyer |
|---|---|
| Failure due to rust and corrosion | Failure due to rust and corrosion |
| Failure due to lack of maintenance | Failure due to lack of maintenance |
| Built-in microwave oven, oven, stovetop/ range | Built-in microwave oven, oven, stovetop/ range |
| Trash compactor, dishwasher & garbage disposal | Trash compactor, dishwasher & garbage disposal |
| Plumbing parts and primary sump Pump | Plumbing Parts and primary sump pump |
| Refrigerator (including ice maker/ beverage dispenser) | Refrigerator |
| Water Heater and instant hot water dispenser | Water heater and instant hot water dispenser |
| Failures due to water heater sediment | Failures due to water heater sediment |
| Faucets and routing of drain line stoppages | Faucets and routing of drain line stoppages |
| Water, drain, gas, and waste lines | Water, drain, waste, and gas lines |
| Electrical system | Electrical system |
| Whirlpool bathtub | Whirlpool bathtub |
| Polybutylene leaks | Polybutylene leaks |
| Toilet tank, bowl, and wax ring seals (replaced with builder’s standard) | Toilet tank, bowl, and wax ring seals (replaced with builder’s standard) |
| Garage door opener | Garage door opener |
| Ceiling fans and interior and attic fans | Ceiling fans and interior and attic fans |
| Re-key | Re-key |
| Central heat, central air/ heat pump, thermostat | Optional |
| Ductwork | Optional |
| Septic system | |
| Lighting fixtures and central vacuum | |
| Burglar alarms, fire alarms, and doorbell system | |
| Roof leaks |
7-Star Upgrade
This upgrade adds the following items to your standard plans -
- Clothes Washer & Dryer
- Removal and disposal of replaced equipment
- Oven/range interior lining, clocks, rotisseries, racks, handles, knobs, and dials
- Permits up to $250 per occurrence
- Central air: refrigerant recovery and non-ducted window or wall air conditioner
- $250 toward code violations
- HVAC: registers, grills, filters, and heat lamps
- Mismatched heating and/or air conditioning system
- Improper installation/repair
- Crane charges for rooftop air conditioning or heating replacement
- Central heat and air: registers, heat lamps, and grills
- Smoke Alarms
- Garage door opener: hinges, springs, keypad, and remote transmitter
- Refrigerator: refrigerant recovery and ice maker/beverage dispenser
- Trash compactor lock/key assembly and bucket
- Disposal of replaced equipment
- Dishwasher racks, baskets, and rollers
- Built-in microwave oven interior lining, door glass, clock, and shelves
- $500 toward modifications on central heat, air, or water heater
Optional Add-ons
You can get additional coverage for your home by buying the optional add-ons HSA offers -
- Asurion Electronics Plan
- Electronic Air Cleaner
- Septic System (optional in some states)
- Clothes Washer/dryer
- Hot Tub
- Water Softener
- Water Well Pump
- Swimming Pool
- Pool/ Hot tub combination (must share similar mechanicals)
- Home Freezer
HSA Home Warranty Claims And Customer Service
Filing a claim with HSA is fairly simple. Before doing so, we recommend carefully going through your service agreement to understand which items are covered in your contract. Any service request to repair or replace an excluded item will result in your claim being denied.
You can place a home warranty service request on their official website or call their phone number - 1-800-367-1448. Speak to the customer service representatives who are available 24/7 to handle your request.
After you file your request, a service technician will come to your home to identify and repair the covered appliance or system. You will be required to pay the contractor a service call fee.
HSA Home Warranty States Availability
HSA home warranty provides their services in the following states:
Factors Customers Must Be Aware Of When Using HSA Coverage
There are certain limitations and exclusions to your HSA home warranty. Abuse or misuse of covered items are grounds for claim denial. As all items should be well-maintained for successful claims processing, you should get a home inspection done to prove that all of your appliances and systems are in good working order.
Appliances and systems will not be covered if natural calamities or acts of God caused the damage. You should also be aware that not all components of a covered item are eligible for coverage. For example, the central heating system’s coverage includes forced air furnaces, radiant electric including wiring, ductwork-attached humidifiers, thermostats, etc. Other components, like the collector box, chimneys, fireplaces, coal and wood-burning equipment, and more are excluded. Similar exclusions apply to other covered items.
You should also be aware of the coverage caps for your covered items. The aggregate amount for coverage is set at $25,000, with a $5,000 per mechanical system sub-limit.
To get comprehensive and exact details of an HSA home warranty, get a free quote today!
Is HSA Home Warranty Worth It?
HSA home warranty has been in business for a long time, and its contractor network is well established. The company's comprehensive coverage options, repair process, and repair times have also been positively reviewed. On the other hand, HSA does not offer nationwide coverage, limiting its reach. We stress the importance of research before making a decision. If you still want to weigh your options, you can check out our list of top 10 home warranty companies.
Hsa Home Warranty FAQs
Does my policy get transferred to the new homeowner if I sell my property?
Yes, your policy can be transferred to the new homeowner when you sell your property. You can call HSA home warranty providers at 1-800-367-1448 to notify them of the closing date and the buyer's details. You will need to send a copy of your settlement statement to prove the transfer of property to the new owner.
Is everything in my home covered under an HSA home warranty?
No, as is typical of any home warranty, not everything in your home is covered under your HSA plan. You should carefully read your home warranty contract to get a clear picture of what is covered and not covered in your policy.
What is HSA home insurance?
Home Security of America is not an insurance company, so HSA home insurance is a misnomer. A home warranty is a service contract, legally a different tool from home insurance.
How is a home warranty different from homeowners insurance?
Homeowner's insurance is a form of property insurance and is a requirement when applying for a mortgage. It covers any structural damages caused to the property, loss or damage of any assets and belongings, and injuries sustained on the property's premises.
Often confused with Homeowner's insurance, a home warranty is a 12-month service contract that covers repair or replacement expenses if the major systems or appliances in your home break down due to wear and tear. Another key difference, i.e., a homeowner's insurance covers damages caused by accidents, natural disasters, and other causes, but a home warranty doesn't.
If you choose to purchase a home warranty in addition to homeowners insurance, you will have all-inclusive coverage for your home.
Does an HSA Home Warranty cover the garage door?
Yes, an HSA home warranty will cover the breakdown of a garage door opener. Coverage includes 2 systems, covering track assembly and carriage unit, but only if they are a part of the opener unit.
How does HSA Home Warranty replacement work?
When you file a claim upon the breakdown of a covered item, HSA decides whether a replacement is needed. The technician helps the company by diagnosing the issue. If the item is deemed beyond repair, the company will replace the item. They may choose to offer you cash instead of replacing the item in some cases. If they provide a replacement, they get you a device with the exact functional specifications but not necessarily of the same color or an upgrade.
Does HSA HW cover water damage?
HSA home warranty does not cover any damage caused by water. However, you can equip your home with a home warranty to prevent any water damage at all. Any factors that can cause potential water damage like leaky or burst pipes, old water lines, roof leaks, etc can be repaired with a home warranty and can help you avoid a worse situation.
Does HSA cover the foundation?
No, HSA home warranty does not cover any damage caused to the foundation, walls, ceilings, roof, or structural floor base of a home unless specifically identified as covered.
If I file a claim, will I be required to pay any additional charges?
In most cases, the only additional cost you'd have to incur is a trade service fee. However, some installation charges are not covered, which you would have to pay out of pocket. There may be other charges. You can find them by reading your sample contract.
Can I choose my contractor?
While some home warranty companies allow you to choose a contractor, HSA home warranty does not give you that option. Instead, HSA will set up an appointment with qualified service contractors to fix the problem.
How to Cancel HSA Home Warranty?
The HSA home warranty is non-cancelable by the company except under the following circumstances -
- If the contract fees are not paid
- If there is a misrepresentation or fraudulent portrayal of facts by the customer
- If the listing expires or is withdrawn (in case of Seller Coverage)
The customer can cancel HSA home warranty with no deduction within 20 days of purchase if no claims have been made. Otherwise, you will be charged an administrative fee upon cancellation. However, this is possible only if there is a state law allowing cancellation.
Is HSA home warranty a scam?
HSA home warranty has been in the home warranty industry for more than 30 years. However, there are allegations about its authenticity due to some poor customer reviews criticizing the claims process. Most of these reviews can be chalked up to a misinterpretation of the HSA service contract. Any misunderstandings of a similar nature can be cleared up by going through the service agreement carefully.
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HSA Home Warranty Reviews
levi, Wasilla, AK
On May 27, 2022
This company is awful to work with. Probably the worst customer service I've experienced. I found myself wanting to pay full price for repairs instead of try and go through them.
HelpfulStephon Dwight, Atlanta, GA
On May 06, 2022
HSA Home Warranty is pretty cool! They are super fast and everything can be handled online. There's no hiccups in between. Everything that you don't know and didn't know, they'll send an expert out who knows exactly what to do. If they don't know what to do, then your screwed.
HelpfulCarlo Kernizan, Fayetteville, GA
On May 03, 2022
They are horrible ….. worst experience in my life with a company. I have put in a order to fix my stove top and 10 months later still hasn’t been fixed. They don’t have supervisors on hand. They never call back or check to see if the order is complete. I will be taking legal action towards their company with all the documents and recording I have from this horrible experience. Never ag ..Read Full Review
They are horrible ….. worst experience in my life with a company. I have put in a order to fix my stove top and 10 months later still hasn’t been fixed. They don’t have supervisors on hand. They never call back or check to see if the order is complete. I will be taking legal action towards their company with all the documents and recording I have from this horrible experience. Never again and I hope you all never sign up with them. ..View less
HelpfulYohan P, Lakewood, NJ
On Apr 18, 2022
I am a journalist by profession and when we moved to Lakewood, NJ in June, 2021 we fell in a trap. Since it was a new home we took the HSA Home Warranty. Right now the company is sending us letters to renew the contract for another year but it is nothing but a scam. Few months back we had trouble with our garage door. When I called, the message prompted me to deposit $133 by credit card first and late ..Read Full Review
I am a journalist by profession and when we moved to Lakewood, NJ in June, 2021 we fell in a trap. Since it was a new home we took the HSA Home Warranty. Right now the company is sending us letters to renew the contract for another year but it is nothing but a scam. Few months back we had trouble with our garage door. When I called, the message prompted me to deposit $133 by credit card first and later a local garage door repairman came and quoted the price: $400. That was an amount that even those without the home warranty would pay for the work. When I called, I was told that it was the amount I had to pay. I had to fight to get my $133 back from the company. Of course, lost the about $500 towards the yearly services. Bottom line: take care of your home appliances and don't fall for such companies. They are a scam. They don't deserve even one star but I guess I have to click one below to proceed further. ..View less
HelpfulAshley, Kenosha, WI
On Apr 05, 2022
Needed a water heater replaced, so I sent a request via the online portal. They assigned a company and all went well-or so I thought. The company they assigned didn’t replace any pipes and didn’t seal them properly so we ended up with a gas leak! I spent over three hours calling them and waiting on hold for them to send an “expedited request” to the company who did the work. They ..Read Full Review
Needed a water heater replaced, so I sent a request via the online portal. They assigned a company and all went well-or so I thought. The company they assigned didn’t replace any pipes and didn’t seal them properly so we ended up with a gas leak! I spent over three hours calling them and waiting on hold for them to send an “expedited request” to the company who did the work. They insisted I would receive a call from the company to let me know when they’d be here, as I haven’t had hot water for over 12 hours at this point. I never heard from the company, hsa never filed a new request or sent anything to them! Hours of my day wasted only to call someone else and pay out of pocket for them to replace all the pipes. ..View less
HelpfulHeather Young, Kenosha, WI
On Mar 14, 2022
I am going on 3 weeks without a dryer. The repair contractor was very timely in getting out to service our machine. He submitted his diagnosis the same day he was out and spoke with the company more than once to let them know it was deemed non-repairable. I have called multiple times a day to get an update and they state they have no record. They don't document when I have called or when they have spoke ..Read Full Review
I am going on 3 weeks without a dryer. The repair contractor was very timely in getting out to service our machine. He submitted his diagnosis the same day he was out and spoke with the company more than once to let them know it was deemed non-repairable. I have called multiple times a day to get an update and they state they have no record. They don't document when I have called or when they have spoke to the contractor. I called again last week to find out about my replacement and when it would be arriving. The representative stated a delivery date. I called back to make sure and now it is another week later than what the rep on Friday told me. I asked them to call the manufacturer that the replacement was ordered from to check on delivery time and they didn't even want to do that. I asked to speak to a manager on several occasions and they wouldn't transfer my call. Starting to wonder if it would have made more sense to put the monthly cost of the warranty into a savings account rather than have to wait on the crappy service I have received from HSA. ..View less
HelpfulSteve K, North Branch, MN
On Feb 11, 2022
This is the worst company that I have ever dealt with. Give you the sense of security that your new home is warrantied and will not stand behind there contract. I bought a home with a 80 gallon water heater and it has broken. The tech was out and recommended a replacement of the 80 gallon water heater. HSA offered a 50 gallon water heater and a mixing valve. They now say that 80 gallon is considered ..Read Full Review
This is the worst company that I have ever dealt with. Give you the sense of security that your new home is warrantied and will not stand behind there contract. I bought a home with a 80 gallon water heater and it has broken. The tech was out and recommended a replacement of the 80 gallon water heater. HSA offered a 50 gallon water heater and a mixing valve. They now say that 80 gallon is considered a commercial water heater. You wont find any of that information in your contract. I need the 80 gallon as we are on energy savings and only heat out water tank once over night and need the 80 gallon capacity. I would run not walk from this warranty. ..View less
HelpfulBlake Las, Gary, IN
On Jan 31, 2022
Between a simple scheduling of my home's first repair, the professional plumbing service and just one service call my homes issues were solved. Best part is my home still has four more $100 service calls in 2022 so HSA is a fair service.
HelpfulK M, Wasilla, AK
On Jan 21, 2022
I have had issues getting answers from reimbursement or billing, callbacks never happen. I am not able to resolve several refunds from HSA. My time is wasted calling customer service who won't transfer me, say they are escalating but in 6 months my 5 calls for escalation have gone unanswered. My 2 original issues are still not resolved. Good luck getting your paid deductible back if you cancel a dispatch ..Read Full Review
I have had issues getting answers from reimbursement or billing, callbacks never happen. I am not able to resolve several refunds from HSA. My time is wasted calling customer service who won't transfer me, say they are escalating but in 6 months my 5 calls for escalation have gone unanswered. My 2 original issues are still not resolved. Good luck getting your paid deductible back if you cancel a dispatch or get any response researching your issue. ..View less
HelpfulRobert Gephart, Cleveland, OH
On Jan 14, 2022
I purchased my home in 2019 with a HSA Warranty Contract already in place. We have had a half dozen covered items that we have called for and while the subcontractors did decent work once we actually got them out, getting them out in a timely manner in most cases is near impossible. Most recently we had an oven start that malfunctioned with runaway temperatures on December 1st. The service professi ..Read Full Review
I purchased my home in 2019 with a HSA Warranty Contract already in place. We have had a half dozen covered items that we have called for and while the subcontractors did decent work once we actually got them out, getting them out in a timely manner in most cases is near impossible. Most recently we had an oven start that malfunctioned with runaway temperatures on December 1st. The service professional promptly identified the issue and parts necessary to make the repair and ordered them. One of the parts has been back-ordered for over 6 weeks. Allegedly, HSA supposedly guarantees that any parts back-ordered for over a reasonable period of time will result in a replacement. I called on December 31st and after an 8-minute conversation with an off-shore customer service rep, was told within 24 - 48 hours I would get instructions on how to get our oven replaced. I then called on January 14th and after a 17-minute conversation with R***** (#8120714), I was told the exact same thing I was told two weeks before. I gather I will be calling 2 weeks from now and yet another off-shore customer service rep will give me the same answer. No way to contact the Company to get real progress towards resolution. No holiday cookies for us this year and certainly a very poorly run operation... but what do they care as they keep collecting premiums for deplorable service. ..View less
HelpfulEvelyn Emerson, Fayetteville, NY
On Jan 11, 2022
I had my hot water heater leaking on New Years eve. I contacted the warranty company. They had the repair man call me within 30 minutes, and he was at my house within 2 hours. He called the internal phone # that vendors are given, and talked with the warranty person that gave them permission to replace it. Since it was on a weekend, I had to wait till Monday to hear back from my repair guy. H ..Read Full Review
I had my hot water heater leaking on New Years eve. I contacted the warranty company. They had the repair man call me within 30 minutes, and he was at my house within 2 hours. He called the internal phone # that vendors are given, and talked with the warranty person that gave them permission to replace it. Since it was on a weekend, I had to wait till Monday to hear back from my repair guy. He said they were trying to find the size of my hot water heater ( apparantly it was unusual ) and had to track it down from a couple of stores. It was successfully installed on Tuesday afternoon. I was extremely happy with his workmanship and professionalism !!! Couldn't have been more pleased !! Evelyn in Fayetteville, N. Y. ..View less
HelpfulTony Moldo, Minneapolis, MN
On Jan 06, 2022
This is horrible. Its a shame they are in business, and people actually put their trust in this company. Ive been trying to get their subcontractor G** M*********, to fix my toilet for a month, and he has been saying, "Im busy." He came once and looked at the toilet, but didnt find an issue, and considering he gave the toilet tank 5 minutes to drain, it wasnt fast enough for him. He said I ..Read Full Review
This is horrible. Its a shame they are in business, and people actually put their trust in this company. Ive been trying to get their subcontractor G** M*********, to fix my toilet for a month, and he has been saying, "Im busy." He came once and looked at the toilet, but didnt find an issue, and considering he gave the toilet tank 5 minutes to drain, it wasnt fast enough for him. He said I should watch it, and if it isnt fixed, hed come back; "I wont leave you hanging." The toilet drained in 15 minutes, and Ive been calling HSA a minimum of weekly, and they are worthless. They have no incentive to actually help once they have their fee. Please dont give them your money. ..View less
HelpfulJacob Smith, Culpeper, VA
On Dec 14, 2021
For future Home Buyers, Do not attempt to repair your home that has been purchased, or simply look into a sink that doesn’t drain. If there is any evidence of change to the configuration, HSA will not cover you for that item anymore. You will be forced to pay the money for a service request and they will not help. I would have been better off paying a plumber to check out the issue before I called ..Read Full Review
For future Home Buyers, Do not attempt to repair your home that has been purchased, or simply look into a sink that doesn’t drain. If there is any evidence of change to the configuration, HSA will not cover you for that item anymore. You will be forced to pay the money for a service request and they will not help. I would have been better off paying a plumber to check out the issue before I called HSA Home Warranty. ..View less
HelpfulKaren Byer, Prior Lake, MN
On Nov 16, 2021
Do not waste your time with this company. Water softener went out. Had to pay $80 to have someone come look at it on 7/5/21. Service man said it needed to be replaced. We have contacted HSA 8 times since with no resolution and still have HARD water. Every time you call you get a different person and have to explain everything again (after being on hold forever). Was told the first time in Aug that the c ..Read Full Review
Do not waste your time with this company. Water softener went out. Had to pay $80 to have someone come look at it on 7/5/21. Service man said it needed to be replaced. We have contacted HSA 8 times since with no resolution and still have HARD water. Every time you call you get a different person and have to explain everything again (after being on hold forever). Was told the first time in Aug that the claim was being expedited. The next phone call stated it was under review. It has been approved but no one contacts us about when it will be replaced. Each time they say they have to check on it and someone would contact us in 24-48 hours. There has never been any contact back to us. ..View less
HelpfulGreg Richey, Philadelphia, PA
On Nov 10, 2021
Service is inconsistent. My appliances are relatively new so I am spending more on premiums than it would cost to replace an appliance. They make it impossible to cancel service once you sign up for their auto pay from your bank account. When I did make a request for a broken ice maker I did not get the service I requested and ended up fixing it myself, My realtor gave me the number for the sales agent. ..Read Full Review
Service is inconsistent. My appliances are relatively new so I am spending more on premiums than it would cost to replace an appliance. They make it impossible to cancel service once you sign up for their auto pay from your bank account. When I did make a request for a broken ice maker I did not get the service I requested and ended up fixing it myself, My realtor gave me the number for the sales agent. She was extremely rude and said there was no way I would be refunded my $100 service fee. She also refused to cancel my account saying I should cancel on line but if such a cancelation opportunity exists on line it is so well hidden as to be impossible to find. When you call their contact number to cancel they first give you a long lecture on what a great investment you have with them, then if you keep insisting they transfer you to a number that does not answer. ..View less
HelpfulGreg Koski, Painesville, OH
On Nov 10, 2021
Horrible service! no call backs, no resolution, just take your money, waiting for a check since I had to buy a new water heater and install it myself after 30 days without hot water. AC is now out and they say case close, but still no AC. Worst company - stay away - buyer beware!!!!!
HelpfulCr, Winchester, VA
On Sep 23, 2021
I have initiated 3 requests. One got a roof leak. C******* S******** is the name they gave me. I called two months nothing. Paid out of pocket to get fixed. Second request got broken attic fan. Paid $100 they sent an electrician. He said he couldn’t fix it and I needed a roofer. I called HSA said they would call around . Of course I told them don’t bother with your other roofer you sent me. ..Read Full Review
I have initiated 3 requests. One got a roof leak. C******* S******** is the name they gave me. I called two months nothing. Paid out of pocket to get fixed. Second request got broken attic fan. Paid $100 they sent an electrician. He said he couldn’t fix it and I needed a roofer. I called HSA said they would call around . Of course I told them don’t bother with your other roofer you sent me. Well two weeks later they gave me another electrician . So now I have to pay out of pocket to get attic fan repaired. So far this company has done nothing!!! Waste of money! Find another warranty company. ..View less
HelpfulPreston, Big Lake, AK
On Sep 17, 2021
Having a terrible experience with HSA home warranty. We’ve been with out heat for 2 weeks and we live in Alaska.. we’ve had the contractor they wanted to come out and he’s diagnosed the problem and has the parts ready to install but when we called customer service (an outsourced call center in India, barely can even understand what there saying.) they say that “the contractor had ..Read Full Review
Having a terrible experience with HSA home warranty. We’ve been with out heat for 2 weeks and we live in Alaska.. we’ve had the contractor they wanted to come out and he’s diagnosed the problem and has the parts ready to install but when we called customer service (an outsourced call center in India, barely can even understand what there saying.) they say that “the contractor had asked for someone else to come out and do it” bc he didn’t know if he could fix it. So I call the contractor and he says he’s got the parts ready to install and just waiting approval from them and he thinks they won’t approve because the parts are expensive. Then I call the customer service center back and brought to a different lady where she tells me I’m sorry you heard differently but we have been requested a transfer and I ask her to call the contractor back to confirm and SHE HANGS UP ON ME! I have tried lookin for any contact number I can but this is the only form of contact they have. It’s 40° and winter is coming and they are blowing me off like this. Will make sure everyone see this till they make it right ..View less
HelpfulValerie Paige, Kennesaw, GA
On Sep 13, 2021
I will not ever recommend this warrenty company to anyone. Customer service is awful. On hold for at least 15mins every time I call. Different agents always tell me something different. I was told and emailed a letter about a refund. Instead I was charged again and no one seems to have any record of this, but I see the charge on my bank account. Will no longer do business with this company. It's always d ..Read Full Review
I will not ever recommend this warrenty company to anyone. Customer service is awful. On hold for at least 15mins every time I call. Different agents always tell me something different. I was told and emailed a letter about a refund. Instead I was charged again and no one seems to have any record of this, but I see the charge on my bank account. Will no longer do business with this company. It's always difficult to get something soo simple done!! ..View less
HelpfulGenie Thiss, Winona, MN
On Aug 18, 2021
Honestly I'm upset I have to give them one star. After a week, I have no water in my bathroom and the ticket I've submitted has not been escalated or a technician found. I've had to hire my own plumber to come fix the issue. Also the cost of this has increased so much over the past years. The first year it was about 700$ and now it's well over 950$. This does NOT include the 75$ they PRECHARGE to do ..Read Full Review
Honestly I'm upset I have to give them one star. After a week, I have no water in my bathroom and the ticket I've submitted has not been escalated or a technician found. I've had to hire my own plumber to come fix the issue. Also the cost of this has increased so much over the past years. The first year it was about 700$ and now it's well over 950$. This does NOT include the 75$ they PRECHARGE to do nothing with your ticket. If you're looking for a home warranty insurance, look elsewhere! Their phone techs have no control over getting tickets escalated. Repairs take so long that there is no point. It's expensive to the point where you might as well not spend the 1k/year and just save it for a rainy day fund. ..View less
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