Thomas, Hudson, OH
On Jan 07, 2021
HSA Home Warranty has poor customer service, doesnt cover enough, and uses lower-end contractors and materials on home repair jobs, even under their premium plan. The companys guiding principle appears to be to avoid paying. Weve wasted hours on the phone with them for even the simplest, most obvious request. Their call center agents are not fast, efficient, knowledgeable or helpful. One person will ..Read Full Review
HSA Home Warranty has poor customer service, doesnt cover enough, and uses lower-end contractors and materials on home repair jobs, even under their premium plan. The companys guiding principle appears to be to avoid paying. Weve wasted hours on the phone with them for even the simplest, most obvious request. Their call center agents are not fast, efficient, knowledgeable or helpful. One person will tell you something, then another person will contradict it later, and there is no traceability or accountability when this happens; it wastes a lot of time and is very frustrating. You can never escalate to a supervisor or manager. Several times they told us a supervisor or manager would call us back, and that NEVER happened. They dont cover many common, routine repairs that you might presume they would cover, so read the contract carefully and understand up-front that if a gray area arises they will not pay. They get in with real estate companies like ******* *****, who use HSA as a way to streamline the home buying process for the benefit of THEMSELVES (i.e., they can tell you not to worry about this or that potential problem with the house because of the warranty). This is a gimmick, and I think in the long run it reflects negatively on ****** ****** reputation as well. ..View less
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Tom Dickson, Sewickley, PA
On Jan 05, 2021
You better be very careful before you buy a home warranty. They are not responsive to emergencies like when you have issues like no hot water for 3 days. Other issue we have no I’d fault refrigerator for which there is no replacement part available and yet no word frlm HSA on replacing our frig. Very disappointed.
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Randy Humerickhouse, Anderson, IN
On Dec 30, 2020
My furnace was having a problem so I contacted my home warranty and they connected me with Honest Abe’s heating and cooling. They found the problem right away. It was the blower fan and motor. The furnace was 18 years old. They found a blower fan in Illinois and shipped it overnight. The next day it was replaced. A couple days later it started having a problem again. I called their office and they ..Read Full Review
My furnace was having a problem so I contacted my home warranty and they connected me with Honest Abe’s heating and cooling. They found the problem right away. It was the blower fan and motor. The furnace was 18 years old. They found a blower fan in Illinois and shipped it overnight. The next day it was replaced. A couple days later it started having a problem again. I called their office and they sent their technician out that same morning. He said the parts are obsolete and it needed replaced. That was yesterday. This morning at 8:15 they were in my driveway with a new Lennox furnace! By noon my house was toasty warm. They were always professional, friendly and quick to get back with me. They did an awesome job. Honest Abe’s is fortunate to have these employees! An unbelievable experience! I had a new furnace running the next day. I was impressed! My only complaint is that the warranty didn’t cover the entire bill like I thought it would. But I still came out ahead. ..View less
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Erika Powers, Independence, WI
On Dec 10, 2020
They're in INDIA! When you call customer service, you get canned responses. They don't answer the phone, so I had to fill out a service request online, and pay the $100 deductible without even talking to anyone. It was days before Frontier Appliance Repair scheduled an appointment. The microwave was less than a year old (I just bought the house the microwave was in, so how would I have known), so he woul ..Read Full Review
They're in INDIA! When you call customer service, you get canned responses. They don't answer the phone, so I had to fill out a service request online, and pay the $100 deductible without even talking to anyone. It was days before Frontier Appliance Repair scheduled an appointment. The microwave was less than a year old (I just bought the house the microwave was in, so how would I have known), so he wouldn't fix it, AND HSA Home Waranty wouldn't give my deductible back! They made money, their sub-contractor made money, and I got screwed. Do not buy insurance from this UNAMERICAN company. ..View less
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Sherri Askea, Villa Rica, GA
On Dec 04, 2020
Worst customer service ever. We have had the service since we bought our hours in 2017. Started having issues with our dishwasher about a year later and still to this day do not have a working dishwasher. Service company stated the dishwasher should be replaced yet HSA will not replace the dishwasher and will not have a supervisor contact us after multiple requests. We've paid religiously for a worthless ..Read Full Review
Worst customer service ever. We have had the service since we bought our hours in 2017. Started having issues with our dishwasher about a year later and still to this day do not have a working dishwasher. Service company stated the dishwasher should be replaced yet HSA will not replace the dishwasher and will not have a supervisor contact us after multiple requests. We've paid religiously for a worthless service. Can not even justify any star rating. Horrible ..View less
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La Mecca Wright, Euclid, OH
On Dec 01, 2020
9/16/2020 I file a claim and the company refuse to send out a basement contractor or anyone to fix the issues I have called 50 times no lie and still my basement is in water, I send A MEESAGE TO THE *** ****** ******* and no response so I see he do not really care about HSA HOME WARRANTY his own company no one return a call or complete a work order I guess you have to sue to get work done
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Sherri Raymond, Red Wing, MN
On Nov 28, 2020
We have had this company for about 5 years and never had a problem until lately everytime I go to pay online it says no payment due at this time so I call the company and they tell me they canceled our contract even though I paid it so then they say they got it reinstated and the next month the same thing happens I have called and asked for them to send me a bill every month so I can pay it that way they ..Read Full Review
We have had this company for about 5 years and never had a problem until lately everytime I go to pay online it says no payment due at this time so I call the company and they tell me they canceled our contract even though I paid it so then they say they got it reinstated and the next month the same thing happens I have called and asked for them to send me a bill every month so I can pay it that way they tell me they cant send a bill they only time they can do that is for a past due bill but they started sending me a bill at the beginning of the year and now they all of a sudden can't I just dont get it they give us a run around every time I call.
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Cody Ambers, Knoxville, IA
On Nov 27, 2020
Worst customer service I have ever dealt with. This place shouldn't even be in buissness still. Never got are dishwasher fixed guy never came back to fix it. Said out two thousand dollar fridge was unfixable. Then after 30 days they give us $395. Waste of money dont buy into hsa warranty.
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chris t, Duluth, GA
On Nov 17, 2020
it is good to know that caring people are still working. they were polite and listened to the issues i was having. they also called ahead to let me know when they were going to arrive. they assessed and diagnosed problem issue. they took the time
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Chrissy Heard, Springfield, MO
On Nov 17, 2020
My experience with hsa as a whole wa not so good, I got th runaround big time. But then they sent Messina Plumbing out, this guy was awesome! *** ******* is a caring professional businessman. He was here several hours early, explained everything being done and more
I would recommend his service to anyone with plumbing needs. Thank you *** *******!!
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Yueyue Deng, Minneapolis, MN
On Nov 14, 2020
never use it again. Terrible experience. They concern their business more than servicing customers. They answer the new customer's phone much quick than when you have any complaints, actually, you would be hard to talk to a representative if you have a service following up.
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Sophia Credle, Chesapeake, VA
On Nov 05, 2020
I was hoping that this company would be a better fit for my household than ******** **** ******, but Im not sure if thats the case. My dishwasher was repaired after putting in a claim twice and its not working again (for the same exact reason), and they want another co-pay from me to fix the same issue again... I dont find that to be a fair business practice. For this reason alone Im wary about the res ..Read Full Review
I was hoping that this company would be a better fit for my household than ******** **** ******, but Im not sure if thats the case. My dishwasher was repaired after putting in a claim twice and its not working again (for the same exact reason), and they want another co-pay from me to fix the same issue again... I dont find that to be a fair business practice. For this reason alone Im wary about the rest of this year will go. Plus, a supervisor was supposed to call me back about the matter and the never did, this is unsatisfactory! ..View less
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M Davis, Pittsburgh, PA
On Oct 29, 2020
I'm reading the reviews on here and I'm going through the exact same thing. If they don't cover something that should naturally be covered but it's called "modification", then the plumbing company they sent goes in for the kill with extra charges, starting out at $230, then $450, and right now, $500, not to mention what they told the company in their "diagnostic". The company knows ex ..Read Full Review
I'm reading the reviews on here and I'm going through the exact same thing. If they don't cover something that should naturally be covered but it's called "modification", then the plumbing company they sent goes in for the kill with extra charges, starting out at $230, then $450, and right now, $500, not to mention what they told the company in their "diagnostic". The company knows exactly what they are doing. I want to know if anyone would like to start a class action lawsuit against this company? They cannot continue scamming people. ..View less
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Hassan Amoun, Anderson, IN
On Oct 21, 2020
This a total waste of money, sending some shady contractors trying to fleece you more. First I have to pay $100 each time they come for the same issue which they weren’t sure where the leak is coming from on top they want more money out of my pocket.
It’s a total scam.
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Holcomb Orlando, Dumfries, VA
On Oct 15, 2020
Can I give negative stars? I contacted HSA Home Warranty to fix a broken fan our microwave, they sent a technician that as it turns out lied to us and then subsequently broke our appliance so that now it doesn't work at all.
For more than a week, we have been asking for HSA to send someone to FIX or replace our microwave since the technician that they sent broke it, but instead we get a representativ ..Read Full Review
Can I give negative stars? I contacted HSA Home Warranty to fix a broken fan our microwave, they sent a technician that as it turns out lied to us and then subsequently broke our appliance so that now it doesn't work at all.
For more than a week, we have been asking for HSA to send someone to FIX or replace our microwave since the technician that they sent broke it, but instead we get a representative that has no authority to transfer the call or do anything. All they can do is say that someone is going to call us back. Another day passes and still no call and so the circle starts again. I would never recommend this company - I believe in integrity and clearly HSA doesn't feel the same way. They don't respect their customers (or their staff). ..View less
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Miriam, Cleveland, OH
On Sep 29, 2020
Terrible. I have had to wait over 4 months for the part to come in for my oven and now the repair man says it is a bad part. The costumer service representative was completely not helpful. If this doesn’t get resolved within the week I will be switching companies. The point of a home warranty is to fix broken appliances as quickly as possible.
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Sandra Allen, O Fallon, MO
On Sep 24, 2020
Called for a service call, ****** came out the 2 days later. I only concern is that I was later told that it is illegal to put "coolant" (Freon) into an air conditioner.
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Tim Molitor, Minneapolis, MN
On Sep 11, 2020
Terrible company- Stay away. Take FOREVER to get through to them. Had furnace trouble in Minnesota. It took me 3 days just to get someone to call me back. You’ll freeze to death before you get service. Big SCAM!
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Deborah Highifll, Shawnee, KS
On Aug 26, 2020
I have had good service how be it slow when I needed a repair. I purchased a new home and was told that the service call was going up by $25 per incident. I asked if I hadn't moved would it have gone up....no but we we consider you a new customer when you change residents, our program can't tell if we did a service call on two different residences so we have to set you up as a new customer. So I prom ..Read Full Review
I have had good service how be it slow when I needed a repair. I purchased a new home and was told that the service call was going up by $25 per incident. I asked if I hadn't moved would it have gone up....no but we we consider you a new customer when you change residents, our program can't tell if we did a service call on two different residences so we have to set you up as a new customer. So I promptly found a different home warranty provider that covers the same at $250 less a year and $15 less on service call than I was currently paying or $40 less than I would pay with the increase. I called back to set up a date to have my current service cancelled and after being on hold for 20 someone came on the phone.
After answering all of her questions, she said ok you will receive a cancellation notice in 2 minutes. I said but I didn't want it cancelled until we move, answer was ok then you will need to call back on the actual day you want this cancelled as we don't schedule cancellations. When I said you mean on the day I am moving I need to call and cancel, that doesn't sound like good customer service and she hung up. ..View less
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Melissa, Anderson, IN
On Aug 24, 2020
I’ve had nothing but trouble since I had a roof leak in early July. Your company kept putting in queue a contractor who doesn’t even service my area and another company who doesn’t use home warranty companies at all. So I was advised to hire my own contractor and was approved to do so. Now I have sent in the documentation to ahsosa@ahs.com for my reimbursement of $500 and no one seems ..Read Full Review
I’ve had nothing but trouble since I had a roof leak in early July. Your company kept putting in queue a contractor who doesn’t even service my area and another company who doesn’t use home warranty companies at all. So I was advised to hire my own contractor and was approved to do so. Now I have sent in the documentation to ahsosa@ahs.com for my reimbursement of $500 and no one seems to know where my reimbursement is. they keep telling me someone’s gonna call me back and no one calls I keep calling and no one can tell me anything. Someone needs to correct this issue my husband has lost his job due to the pandemic and we made or $500! ..View less
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