First American Home Warranty
Home Warranty Plan Details and Reviews for First American Home Warranty
Premium: $355
Deductible: $55
Effective: Upon payment receipt
Web: homewarranty.firstam.com
Deductible: $55
Effective: Upon payment receipt
Web: homewarranty.firstam.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 240 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 240 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Reviews
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Pages: « 10 9 8 7 6 5 4 3 2 [1] Show All
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Always, always an excuse that this or that is not covered. Recently called in repair for the Freezer outage on a SubZero unit only to have the contractor state that the Freezer is not covered. Just another major disappointment when requesting work for repairs. This is the straw that broke the camels back, continued coverage only due to the fact that I thought they might be equitable, however that has proven not to be the case. I will never refer or use this company in the future.
We’ve been waiting for almost a month to get our A/C repaired by First American but just keep getting excuses and lies about how each rep we speak to is going to handle the issue. If they tell you it’s taken care of don’t believe them. I’ve personally spent over 15 hours on the phone with them regarding our problem and my wife is apporching 8 hours.
Next step is contacting all the Officers and Senior Management plus as many local real estate agents as I can and letting them know about the company.
When I had a leak from the upstairs bathroom, they sent a plummer right over to fix the leak, which was timely and done well. But they never sent someone to fix the hole made in the ceiling. After waiting over a month, I called them and asked what was taking so long. They said they couldn’t find a contractor yet. I told them I found plenty, but the lowest was $150.. the buyout was only $75! What a joke… I don’t care if they don’t get their preferred rate.. I shouldn’t have to wait over a month to get something fixed. I’m not renewing.
This company came recommended from a friend in the business and is affordable. However, their customer service and communication with each other, particularly in resolving issues with payments, needs considerable improvement.
my family spent a whole summer with a busted air pump while our lawyer was fighting with the company to get them to service our contract properly. by the time we got our repairs, there was only about one week left during which we needed to use the pump.
Poor customer service. Had to run around for months trying to get a a/c claim reimbursed.
Horrible service! Completly useless.
First American has not fixed my dishwasher for over 8months. Since i can’t change insurance if something is broken, i had to renew with them. They promised to take care of it right away, and they haven’t. The technician said it’s fixed, but it wasn’t and leaked all over my pergo floors. I had to pay $10,000 in changing the pergo for kitchen and living room. Of course, this is secondary damage and not covered – says First AMerican. And still, they haven’t fixed my dishwasher.
I had electric leakage in the house and no power in the house. We were getting electrocuted if we touched anything. First American did not send a technician for 5 days. Imagine living 5 days with no power and getting shocks if you touch anything!
Another time, i had electric problem and the technician did not know how to fix it. I had to call professional electrician on my own to get it fixed.
Once i had a problem with the kitchen refraigrator. When the technician came in, he saw that there were two refrigrators in the house – a spare one in living room. So he said, the kitchen refraigrator is not covered. How convinent to pick the spare working refraigrator as the covered one!
The technicains are usually very incompetent. They will come up with some excuse like ‘They are afraid to damage the property to get access for the repairwork’ or ‘the house was not built correctly’. and br prepared for long waits and no shows.
I had First American as my warranty when I purchased my house. When we had a roof leak in the dining area we called for repair, the water was running down along the window. Two contractors called and came to inspect. They came back a few days later and had the problem repaired, or at least repaired it to the point I don’t see water coming down along the window (it could still drip a little inside the attic I suppose). We only paid the copay and I don’t know what was the total bill. I guess we were lucky that we got good contractors and they didn’t have problem getting paid by First American.
First time filing a claim, the CSR i spoke with appeared helpful and concerned for me. (June, 7 months pregnant, and my air was out.) The next day when i had to call back to find out what was going on, no one knew, and told me if i didn’t hear from someone in a few hours to call back. The emergency 24/7 repair people must’ve been off, cuz it took 2 days and about 14 phone calls from me for someone to come look at my AC. When they got there, said they couldn’t find what was wrong. (I had left it off so long, when i turned it on, it started working again–for a few days) Ended up having to call like 4 times in June. Replaced the thermostat, and told me the vent thing was dirty. In August, about a week before i was due, it broke again. Alabama in August. Again, if i didn’t have the service peoples number direct, and wasn’t dealing with a lady @ their business, i don’t think i’d have ever gotten anywhere. i need to have the warranty, but i won’t use them again. i believe if it needs to be replaced, you have to pay and they reimburse you.
I purchased a condo and this was the policy the seller picked. I had a clogged dishwasher drain that was fixed with no problem. During a heat wave, my A/C broke down and it took a week to schedule an appointment. Turned out a fuse was blown and it was fixed with no problem, except for the delay which they stated was due to the high volume of calls. That may have been true, because other contractors I called also had several day wait lists. But, my last repair was the cold water faucet in the bathroom that cracked and broke. The hot water worked fine. The contractor said I had tampered with the faucet! Can you believe that!! It turns out the fixtures aren’t covered, but I was angry at the implication I had caused it to break! The thing just broke one day when I tried to turn it on. The contract is up for renewal and I am not going to renew with them. I may switch to a different company or may choose to go on my own.
They convinced me to renew with them despite poor service and unskilled contractors. I did and my first claim( a clogged kitchen drain) the contracter did not call for five days. When I called to complain they promised to reassign and never called back. When I called the next day to speak with a supervisor, they put me on hold for 15 minutes. I called back and cancelled my claim.
How bad this company is? I am a realtor and most of my clients bought their service at the cost of $355/per year. They are about 20 of them just in last year. We didn’t have anything fixed by this company so far. One house needs a switch on the oven and it’s still nothing happen to that oven and it’s been almost 3 months and I had to call contractor every day. One client cancelled the contract after they denied all the repairs, the refund check is less than the half the cost after only one month on the program. I will tell all my clients and all my realtor friends stay away from this company.
I can’t even begin to describe the troubles i’ve had with this company in only a year. i’m following up on a lawsuit as i type. service was rediculous and they attempted to make fraudulant claims against me which were founded untrue. please reconsider this company.
We bought a home that had coverage from the First American Home Warranty. We used them for a heater repair (one time replaced a transformer, and one time did nothing since the warranty wouldn’t cover the zone control board); and for toilet repairs (two visits from the same plumber didn’t fix the problem) and for a clogged pipe (plumber (from above) broke the pipe and flooded our downstairs). First American was totally unhelpful when we had the pipe broken and told us to deal with the plumber.
the main problem with this company is the contractors they send out. they claim they are licensed etc. but i go to find out they are not. one guy they sent out worked on the A/C 4 times, threw away a part for it, almost burned my house down, and destroyed my carpet.. oh and left me a huge bill to boot that the warranty company wouldn’t cover. then they tell me they wont send me another guy unless i pay for an A/C guy to go out and find a different problem and they would refund me for that. finally after much hassle they agree to send out another guy who fixed the problem and i gotta pay more money out of my pocket cause they wouldn’t cover the problem cause of a missing part, even though the first guy threw away the part! to make matters even worse after much leaving messages and calling about 15 times now they say they wont even refund me for sending out the contractor!!!
i’ve had good experiences with them, but this was a 3 month ordeal which has angered me so badly that it caused me to cancel my contract with them. the whole reason i got them was for A/C’s and it took them more than a month, 7 contractor visits, $1000 of my own money, destroyed carpet, and missed work to finally get the problem fixed. UNACCEPTABLE!! it should of been fixed in 3 days.
The worse company that i had to ever deal with. The claim was open for more than 3 weeks and no one came for repair. When the person showed up he brought the worng part. Will never do business with them again.
They have limited areas of service.
i got this warranty for a condo built in the 80’s. Called the hotline and got a contractor to come in. i never got a call from the contractor or first american. they denied the claim and it took over 2 months to get them to pay for a replacement item.
terrible customer service. they claim all repairs are due to “improper installation”. Were they there when the home was built?
never do business with them.