First American Home Warranty
Home Warranty Plan Details and Reviews for First American Home Warranty
Premium: $355
Deductible: $55
Effective: Upon payment receipt
Web: homewarranty.firstam.com
Deductible: $55
Effective: Upon payment receipt
Web: homewarranty.firstam.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 350 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 350 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Reviews
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Pages: « 15 … 11 10 9 8 7 6 5 4 3 2 [1] Show All
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I can’t even begin to describe the troubles i’ve had with this company in only a year. i’m following up on a lawsuit as i type. service was rediculous and they attempted to make fraudulant claims against me which were founded untrue. please reconsider this company.
We bought a home that had coverage from the First American Home Warranty. We used them for a heater repair (one time replaced a transformer, and one time did nothing since the warranty wouldn’t cover the zone control board); and for toilet repairs (two visits from the same plumber didn’t fix the problem) and for a clogged pipe (plumber (from above) broke the pipe and flooded our downstairs). First American was totally unhelpful when we had the pipe broken and told us to deal with the plumber.
the main problem with this company is the contractors they send out. they claim they are licensed etc. but i go to find out they are not. one guy they sent out worked on the A/C 4 times, threw away a part for it, almost burned my house down, and destroyed my carpet.. oh and left me a huge bill to boot that the warranty company wouldn’t cover. then they tell me they wont send me another guy unless i pay for an A/C guy to go out and find a different problem and they would refund me for that. finally after much hassle they agree to send out another guy who fixed the problem and i gotta pay more money out of my pocket cause they wouldn’t cover the problem cause of a missing part, even though the first guy threw away the part! to make matters even worse after much leaving messages and calling about 15 times now they say they wont even refund me for sending out the contractor!!!
i’ve had good experiences with them, but this was a 3 month ordeal which has angered me so badly that it caused me to cancel my contract with them. the whole reason i got them was for A/C’s and it took them more than a month, 7 contractor visits, $1000 of my own money, destroyed carpet, and missed work to finally get the problem fixed. UNACCEPTABLE!! it should of been fixed in 3 days.
The worse company that i had to ever deal with. The claim was open for more than 3 weeks and no one came for repair. When the person showed up he brought the worng part. Will never do business with them again.
They have limited areas of service.
i got this warranty for a condo built in the 80’s. Called the hotline and got a contractor to come in. i never got a call from the contractor or first american. they denied the claim and it took over 2 months to get them to pay for a replacement item.
terrible customer service. they claim all repairs are due to “improper installation”. Were they there when the home was built?
never do business with them.