First American Home Warranty
Home Warranty Plan Details and Reviews for First American Home Warranty
Premium: $355
Deductible: $55
Effective: Upon payment receipt
Web: homewarranty.firstam.com
Deductible: $55
Effective: Upon payment receipt
Web: homewarranty.firstam.com
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Reviews
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Pages: « 25 … 15 14 13 12 11 [10] 9 8 7 6 5 … 1 » Show All
air conditioner stopped running. First American sent out a company i was told coils were dirty and it would cost me $250.00 to clean them the blower motor was out and they would not put in blower motor unless i gave them 250.00 plus $55.00 home warranty fee i called First American and asked for a second opinion because i did now trust what the air conditioning company was telling me. They said no if I wanted a second opinion I would have to pay for it. I called out another company they told me my coils were not dirty and it was my capacitor out not blower motor. The new company did the work also put in access door to unit for 189.00. This was all out of my pocket. First American also sent out a company for my cloths dryer that did the same sort of thing as the air conditioning company. They do not use reliable companies from my 2 experiences. Both companies told me more work was need for more money that was not covered. I complained to First American and they did not care.
We submitted a claim on December 18th for repair to our washing machine. It is now March 16th and we still do not have the machine fixed. We get the same run around every time we call. We call them, they act so sorry but never get anything done. Over the past three months we have done the same thing over and over again. We call them, they say they will call the company that they are sending out and call us back, they never call us back. A couple of days later, they do call and ask if the washer was fixed. We tell them no, they say they will contact the company that they are using and call us back, they don’t call us back, then a few days later call us and ask how the repairs went. This happens over, and over, and over. I have contacted and visited with at least three different supervisors, they never call back either. They act as if they can not really do anything to help get it fixed. We have now paid our December through March premium, a total of $220, and spent over $350 at our local laurdry mat. When asked if taking three months to get a washer fixed is reasonable, they will not answer. It is frustrating that over the past three months, as I have been on hold on their phone service, I hear a recording talking about integrity and reliability. This company is not any of the things they promise about themselves.
This company does everything to deny claims. They canceled my claims twice. They cannot provide any assistance that is helpful for the customer. They made me wait in a home with no running water. First American Home Buyers Protection determined that no accommodations will be provided until someone comes out to determine whether the damage is covered. Yet they cannot visit the property soon enough to confirm coverage. No one should use this company.
- regarding customer service…when you speak to a FA rep, they are friendly but talk in circles. - regarding the contractors they provide…most of them have an F rating with the Better Business Bureau and trying to get them to send one with a decent rating is next to impossible. - I can’t get any results until my real estate agent gets involved. - Last summer, an F rated company blew out the compressor to my outside Trane unit…found out later it was the breaker but since he didn’t check that first…he messed it up. They replaced it with a Goodman…not a Trane. - Today my indoor Trane unit is working just vibrating the house. Who do they dispatch?..the same company that blew out the compressor! Of course I refused so they dispatch another F rated company! I refused again. They refuse to dispatch a contractor with a decent BBB rating. They say they only use contractors with a good BBB rating. I don’t know when an “F” rating became a “good” rating on the Better Business Bureau.
First American continues to use a contractor who has been reported by other First American customers to be incompetent, unethical, and unresponsive. Although they received complaints from myriad customers (and these complaints can be seen online regarding this contractor), they still sent him to my house. One month later, our heat STILL is not working. The contractor took a critical & expensive component of the heater, so we need to find him so he can bring this part back (which he just happened to take with him without our knowledge). I would NOT recommend this company.
FIRST AMERICAN HOME WARRANTY OPTIONAL SPA COVERAGE 1. Spa controls didn’t work.
2. Limits of liability voided my entire spa warranty. Because it is an inground spa. My spa has a pc board that controls when the spa comes on (four times a day for 30 min each time), they consider that a control management system, and that voids the warranty, it is considered electronic system management. Even though it says timers, above ground electrical, switches and relays are covered, they together form a control system which is not covered.
3. Don’t trust the company they send out to you, watch them at all times. They sent me someone who’s BBB rating was F. They cut wires. Don’t leave them out of your sight.
FIRST AMERICAN HOME WARRANTY OPTIONAL SPA COVERAGE NOT WORTH IT 1. Spa controls didn’t work. 2. Limits of liability voided my entire spa warranty. Because it is an inground spa. 3. The first warranty company sent out someone who cut my wires and lied to the warranty company saying pests chewed insulation, chewed through the wires. Four technicians, one paid for out of pocket by yours truely, still they deny the claim. 4. My spa has a pc board that controls when the spa comes on (four times a day for 30 min each time), they consider that a control management system, and that voids the warranty, it is considered electronic system management. Even though it says timers, above ground electrical, switches and relays are covered, they together form a control system which is not covered. 5. Don’t even try to get a second opinion, they will still deny your claim and you will just be out the $60 service fee and the extra opinion fee. 6. Don’t trust the company they send out to you, watch them at all times!!!! They sent me someone who’s BBB rating was F! They messed with my spa and cut wires!! Don’t leave them out of your sight! 7. Good luck with your warranty.
As part of the closing on my first home, I received a one-year agreement with this company. I’ve had to call a couple of times (leaky toilet and busted part in my heating system) and have had quick response and resolution of my problems. I do have to agree that they tend to send people from out of the area. Living in the Washington, DC metro area, there are a zillion different companies that could have responded to either of my calls, but they chose companies who are 45 miles or more away. Doesn’t really make sense. My biggest argument is the price. I have done some comparison shopping in anticipation of my renewal date and have found other companies whose premiums are more than $130 less per year and whose service fees are $15 less per visit. I’m going to do a little more digging to see how these companies compare, but it’s looking like they have better ratings on this site and are signficantly cheaper!
My refrigerator broke down at 5pm on Friday, and I placed the call with FAHW after digging out the contract information. I was very satisfied when the cust. service agent told me he was upgrading the call to emergency status. He said the contractor would contact me within 4 hours, and the problem should be resolved within 8 hours. By 9am Saturday, I had yet to be contacted by the technician. I called FAHW and spoke with an agent who told me that appliances are not considered emergency repairs, and the techinician had 48 business hours to resolve the issue, which puts me looking at Tuesday before I can buy food to feed my family. No one with FAHW could do anything but tell me I had to wait for the tech. to call. They offered no attempt to satisfy their customer (they already had my money, right?), and showed no concern for the way they did business. The contract does state that the tech. has 48 hours to schedule service, but I seem to be the only one who feels this protocol was pre-empted by what I was told be their employee in customer service. I am severely dissatisfied with this company and would not recommend anyone doing business with them.
I am a Real Estate Agent in South Texas and I always used Old Republic, but they have really dropped the ball way too many times for my clients. I have switched all of my policies to First American and I truly can not say enough about their service! If you are looking for a truly reputable company this is the one!!
I am looking for a home warranty company. I have three rentals. Currently I have first american.
What I observed is that, the serviceman they sent will always find something that is not covered, (eg cleaning AC coil 400-500+). In this case I called the serviceman’s own company like a regular customer and they quoted 150-200.
The service people are trying to rack up business for themselves. Its always “you have to this first before I can check what is wrong”. And this is where thay get you.
They are CROOKS. I am disgusted.
The rating scale should show “0″ for poor review. I have been with First American Home Buyers Protection for about 2 years now, and will pick another company to renew with. I have had nothing but trouble when trying to make service calls. First American assigns companies that are 45 min away in a another town. (San Antonio is a big city, I am sure they have companies that can service closer to where I live.) Then there are times when the companies they assign do not show up. My issue today is a leaking washer, and broken dryer. I called to have them serviced, and the company they set me up with has an answering machine stating that they are open Mon-Fri from 8:30am – 5pm and to call back during that time. Well, it is Monday (not a holiday)and even at 10:30am I still get the same answering machine. I only have today off from work, and First American will not reasign my job to anyone else because the company has 48 hours to respond. I even asked for a supervisor, Jesse, who was very un-caring, and very un-helpfull. I did notice on the back of my contract for Texas Residents we can call the Texas Real Estate Commission at 512-465-3917 to make a complaint. The contract from First American is issued pursuant to a license granted by the Texas Real Estate Commission. If there is a class action suit against First American, I want to be a part of it. This company is not Customer Service Friendly. I had better luck getting service from American Home Shield, which has their own set of problems.
Terrible company – much like all the reviews you read here. Nothing, and I mean NOTHING is ever covered. PLus you have the ridiculous service fee every time someone comes out to tell you that something isnt covered.
AVOID LIKE THE PLAGUE
my dishwasher broke two months ago. I made my first call to the company and was very impressed at first, they made an appointment for sears to come out the very next day. I was talking to everyone how great the company was. well the next day the tech came to my house and diagonsed the system with a bad internal timer and ordered the parts. two weeks later the tech came back and realized that the part ordered was not the actual problem. He contacted the warranty company and I was told they would get back with me. about 3 days later the company called me and gave me the replacement offer. I was satisified and said to get it. about a week later a tech from another company called and said he was on his way to install the dishwasher. I replied I don’t know how it hasn’t been delivered yet. the reply then was I would have to reschedule (ya think) the next day my dishwasher was delivered and an appointment was made. They called my wife the day of the appointment and said the tech called out sick and we would have to reschedule next tues at 9-1 my wife told them that she had a dr’s apt and the lady got irritated with that. she scheduled us for 1-5 today. At 11:35 am I got a call from the installation company saying they were on their way. I explained that our appointment was between 1 and 5 and was told that the tech was on their way and had to go to suffolk for the next appointment. and I could reschedule. I declined. Now I am without a working dishwasher and my money both. what a crappy way to do business
dwane cochenour
My wife and I bought our first house March of 2008. A friend of ours helped as he has his relators license. He recommended a different home warranty company however the seller of the house would go only with FAHW. So now we know that the relator gets a kickback from them.
Our first problem was a plumbing issue, Six inches of standing sewage looking water in the tub and in the bathroom sink. I called FAHW on a saturday around 4:30. I was told by the “wonderfully nice woman” that since this was our first claim no contractor had been assigned to our account. We would get a phone call on monday and someone might be out to chech it out on tuesday. “Wow so i have to leave standing water in my tub and sink for three days.” Nothing we can do sir, needless to say I plunged for a couple of hours and fixed the problem my self. NO HELP FROM FAHW!!!!
Our next encounter happened just this past week. Furnace goes out tuesday night, call them, send out contractor next day, says the draft motor is bad, can’t FIND serial, product or style number on furnace!!!! Really! So he takes the part, I get zero follow up calls, call myself, told seven to ten business days for part to arrive. It’s febuary in Cincinnati, single digits and 6 inches of snow. Me having no experience with this type of work was able to find the product, serial, style number as well as the year my funace was manufactured. Found the part on the internet with overnight delivery available. Called my contractor and FAHW to tell them I am doing the work myself, they will receive a bill with a letter from my attorney. What do you know they were able to find the part, have it overnight shipped. But, still in not installed correctly and now we can’t find someone to come out and fix it. This company is the worst I have ever had to deal with, and I am so sorry that all of you are these issues also. We are up for that class action suit. Something has to be done to stop this type of scam.
This company is HORRIBLE! We have paid for them to come fix a few things and nothing gets done. I end up calling them after they never show up for the appointment and the tech says he was just about to call and say the part wasn’t in yet…yeah right!! They are a waste of my time and money and no one seems to care that I am not happy with their services!
(1) Some of the contractors First American sent me were blatantly dishonest and frankly a little creepy and scary. (2) First American warranties all repair work for only 30 days. So in my case, they replaced the entire tub of a washing machine (rather than just replace it), and when 6 weeks later that tub failed and leaked water, they charged me another $100 deductible. (3) They charge a $45 “cancellation administrative fee” when you cancel. I’m just scratching the surface here. They are absolutely terrible. Avoid like the black death.
I had the wall-mounted heater in my house stop working on November 19, 2009. I immediately called First American and was informed that the claim would be forwarded to one of their contracted HVAC companies. I was called by a technician from Dunn-Rite Plubming & Heating informing me that they wouldn’t be out until the day after Thanksgiving. The tech showed up and said that the gas valve was sticking and that it should be fixed.
Less than a day later, the heater stopped working. I called them out and I was informed that it would be a week until they could come out. I called First American and said if there was anything that could be done. They simply said no. Continuous problems have ensued with the heater that require part after part to be ordered. When the tech comes back, the new part is defective or the tech doesn’t have the proper fitting for the valeve.
After a month of the lolly gagging by the plumbing/heating company, I asked First American (FA) to get me another company that can do the job. I was told that FA would stay on top of this matter to see it concluded immediately. That since Dunn Rite was the working this claim, they had to finish it out. Well despite the customer service rep supervisor trying to “assist” me, she has been working in concert with Dunn Rite plumbing to further non-service on my claim. As of February 1, 2010, I still have no heat in my house.
We had Christmas and New Year’s without any heat and went the entire month of January without any heat. I finally called FA and begged for a new contractor to be put on this claim and I was told bluntly that it would not happen and that I had better get used to Dunn Rite and their delays. I so want to quit FA, but I have to now get the heater fixed first (when that happens, I have no idea) and then I can look for a more reputable and courteous home warranty company.
Wayne Bergeron Lynwood, CA
DO NOT USE this company. They make any excuses not to fix anything & you will be out $55 just for having place a service call.
I purchased a brand new condo from the developer, and had warranty for all appliances, heating, plumbing…
I called them to file a claim that my heater was barely blowing warm air when the temperature dipped below zero outside and that I was freezing in one of the rooms. Knowing (through online building forums) that many have faced this issue in the building (but w/o a clear answer as to what the problem was) I asked them if they could verify if the know what the issue is for heating units for this building (517 condos are insured here at one point or another). They said that they do not have that info, and that they will have to send a service person. I told them that I would not want to pay $55 for someone to come take a look at the problem, for them to tell me that they will not cover it. They responded by specifically saying “Whatever it is we will fix it sir”. With that reassurance I ordered the service. Sure enough when the service man came in, without looking he told me what the problem was, then checked to verify that he was right… all the units in this building had this problem (Lower type heating strip installed by contractor). I paid $55, for them to tell me that it is NOT covered. Obviously First Insurance make their cut of the $55, and just LIE to the customer about “Fixing it, no matter what”. Worthless Warranty.
Not happy with service, or lack of service. Twice I needed service, once for stove and for ac. Both time, i was left waiting.
I have been a with First American for a long time. No claim is easy. The vendors they use for the repair, in my opinion are either the bottom of the barrel, or just not interested because they get lower contracted rates. I just had to vent because my pool motor went out in Dec 7. It had not yet been resolved and on January 10th, at which time the freezing weather damaged the the pump, backwash valves and above ground pipes. I decided I needed to cash out and called my own repair vendor. What should have cost me $55 will not cost me an additional $500 for the pump, and fixing the pool plumbing. The First American vendor said that they were waiting for the motor to be delivered each time I called. Over a Month I waited. I can find re-built pool pumps easily in my area on any day.
First American will not provide any relief for the secondary damaged caused by them not completing the repair.
Do not purchase this home warrenty!! We filed a claim 5 months ago and the issue stillhas not been resolved. we have spent in excess of $300 for service calls and products to try and fix a diswasher as reccomended by service people. Every service person stated that the diswasher needs replacement. FAHW sends more service people. At this point FAHW is completely ignoring our calls and requests, they no longer work with any contractors in our area. Do not waste your time or money with FAHW.
My tenant called to report that the heating unit was not working. I called First American immediately. They told me they would put in a priority order. This was on a Friday. They did not even contact us and when they did they said they would be out on a Thursday ie almost a week later. I had to pay another company to come out and make the repairs. 24/7 service from First American, that’s a joke. I am canceling our contract and finding another company.
So far it has been great.