First American Home Warranty
Home Warranty Plan Details and Reviews for First American Home Warranty
Premium: $355
Deductible: $55
Effective: Upon payment receipt
Web: homewarranty.firstam.com
Deductible: $55
Effective: Upon payment receipt
Web: homewarranty.firstam.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 350 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 350 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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We’ve had 2 claims of which 1 was fraudently denied. My husband is an insurance litigator and kept arguing with the woman who denied our claim (broken pool pump). My husband knows how to interpret insurance policies inside & out and found it extremely frustrating as the woman was ill informed & stubborn. We are talking about suing them but it may not be worth the time or effort as our claim was just a few hundred dollars. We will not be renewing with them and will tell our realtor who sold us the house, to stay far, far away from this company.
Some repairs got done quickly, but my AC repair cost extra ($125 “disposal fee” for a broken evaporator coil) and took 3 weeks in the middle of the summer.
As soon as I get my AC fixed, they are toast…
Although I took all upgrades available and the premium cost me $700+ a year, they always try the cheapest option, no matter how many times the same applicance has been (half) fixed and still does not work. My fridge was “fixed” three times by clueless technicians and the forth time I asked them for a replacement because the 5+ month-long saga has taken a toll on my patience and on my wallet (several call fees and wasted food). They would still not replace it.
You need to know that their repair warranty (fine prints on their contracts) lasts only 30 days. In other words, they can fix something the way they want as long as it lasts 30 days, and then you are in for a new claim with calling fees… How can they state that their coverage will give you similar or better appliances if their repair warranty runs for 30 days?
They will also bail out of their responsibilities by claimig that something broke because of faulty maintenance. And when you bring someone else to clean/maintain the unit, they just find everything is ok….
Last word: I had been using some other contractors to maintain my AC and central heating (members of the BBB) and they told me that they categorically refused to do business with these guys because they always perform the cheapest repairs and disregard the contractor’s recommendations.
Try another one, or try none and save the money in case something breaks around the house.
In the mean time, I am still waiting for my refund check (pro-rata of course…)
NEVER DO BUSINESS WITH THIS COMPANY!!!!!!!! 4 plumbers visits and an electrician visit and I still don’t have hot water after over a month from the initial claim filing. Now they are saying that the unit was installed improperly outdoors and wasn’t maintained, but I checked the tankless heater installation manual online, and everything was done properly.
The service is terrible, it takes months to get resolution on claims, and they’ll just lie to you to keep from having to pay for repairs or (god forbid!) replacement. Meanwhile they’ve paid to have 5 contractors come and look at the problem, file reports, and still haven’t fixed the problem. If they sent a competent plumber the first time, perhaps they’d be willing to pay, but now I think they’re trying to cut their losses for their own bad management and incompetent contractors! I REPEAT, NEVER DO BUSINESS WITH THIS COMPANY!!!!!!!!
I had this company for 6 years. They were very good to me up untill about 2 years ago. The past two times they came out to fix my A/C they sent crooked contractors. One contractor was telling me that i had to pay him more money than the copay. I told first american this and they beleived the contractor, not me.
I’m a Realtor and have been referring this company to my clients for 3 years and use them for my personal home. I received a renewal invoice for a price that is $70 higher than new clients are charged. Everytime I called the company to discuss, I got a higher rate. I’ve had to fight with them several times to get claims paid.
Nightmare!!!, thats the only way to describe our experience with First American home warranty and their so called “protection plan”. We kept this warranty for four years with our a/c being the major reason. We live in the desert and depend upon a/c in the summer. What their catch is; they seem to use the lowest bid contractors that do NOT care about you and your problems, but rather the volume of clients per day they can see. Their policies make it damn near impossible to get anything repaired when their appointed contractors make mistakes (being they just send the same contractor who made the mistake right back out. The “customer service” department basically will tell you what you want to hear, and never take personal care in resolving REAL problems. We were WITHOUT a/c in 110+ degree weather, their “emergency dispatch” found a contractor that could come out in 5 days (are you serious). I would like to know if the CEO of first American corporation utilizes the same home warranty (doubtful). Do yourself a favor, If you are thinking about using them, DONT!!!. At least don’t expect to get any MAJOR problems resolved without a MAJOR headache. If you have time to be on the phone for hours and hours, talk to countless people who are there to spin you on the merry go round of frustration, and don’t care if your home is worked on by quality craftsmen, go ahead. It would be a great gift to give to your worst enemy!!!!
I have had First American for 2 years and have had two claims. Both experiences were bad. The coil went out on our Air conditioner in 2007. The part was not made any more and the tech recomended replacing this 22 yr old unit. First american would not replace. They found an alternate part, shipped it to the technician and he had to “jerry rig” the part to make it work. This part makes all kinds of niose wen the ac kicks in. In 2008 the exterior fan on the AC unit is failing and only kicks in some of the time. When they send a tech he hits a reset button and can bang on it with a hammer and it starts. I have to do this almost daily and they still will not repair the fan motor. Tired to speak with a supervisor at first american, they still will not agree to fix this.
I was evaluating home warranties. We got one from AHS when the home was purchased, but being a fair handyman and the home was only 10 yr old, we never used it. I priced them, researched them and finally contacted a couple.
First American called me, and the lady was nice. Loud, but nice. She talked through my questions and described what was covered (and where AHS was deficient). She told me about the internet special and money back guarantee. I asked for her number to call her back, assuming they work on commission. She immediately went to the hard sell.
I told her that I am still evaluating and wanted to discuss it and other options with my wife. She asked me if I ask my wife’s permission everytime I fill up my car with gas.
WHAT?!
Customer service? I’ll be contacting the corporate office on that one.
We had a clogged sewer problem and First American sent one of their plumber on their list. When the technician was taking his equipment out of his van, he noticed that his motored-equipment was broken. So instead he only used a regular snake to go through the sewer and told us he’ll be back with a working euipment. After 4 days of no call from the technician and First American, we called their customer service and asked. The customer service told us that the technician found some unnatural wear and tear of the sewage such as Toys and Papertowels. One, we don’t have kids, two, who’s the idiot that would put a papertowel in the toilet? I explained them that the technician had a broken equipment and how would he know then before he used a $99 snake? Customer service told me to get a second opinion and fax the receipt to their office. I called Roto-Rooter and paid $178. The Roto-Rooter man found no cause or unnatural wear and tear in the sewage. He said that due to an old plumming system, probably time to upgrade soon. I faxed the receipt to First American TWICE and no call back from them. When we called, they said they are not refunding us back due to they believe it’s unnatural wear and tear. Guess, what? One of their sales people called us twice this week and wants our business. I said the same thing, if you refund us the money we lost, we probably consider but we don’t want to go through another crap like that. They didn’t want to refund and keep saying they are number one…………REALLY? You guys be the judge.
they are great
We have had service with this company for 4 years now and for the most part they have done a good job. While some of the service people were a bit questionable, in the end we have been able to get our oven, garbage disposal, pool pump motor, and bath fixture replaced through them. The jobs that were not done through their contractors we cashed out and had replaced on our own. Having what they call the “First class upgrade” has helped us many times as it covers fixtures and other nitty gritty details that would otherwise have made our claims denied. All in all we keep renewing out of fear our 40 year old home will lose a major system and incur great expense.
We have had 2 experiences with this company. First, a leak from our whirlpool bathtub. It took weeks to finally get a repairman. The best excuse was they couldn’t come because it had been raining; I had to explain once again that it was a bathtub, not an outdoor spa.We were approved to get our own repairman after waiting several weeks for the warranty company to try to find someone. When the repairman finally did come, our unit was so old he had to replace the leaking part and the whole pump, which would have cost hundreds if we had had to pay it. Good thing I don’t take a lot of baths!
The second experience was with the air conditioning. The guy showed up a day earlier than they thought he could, he came back the next day with the part and had it fixed in 10 minutes. The people on the phone always were pleasant and seemed interested in getting the problems resolved, the problem seemed to be in getting the contractors to come out.
Always, always an excuse that this or that is not covered. Recently called in repair for the Freezer outage on a SubZero unit only to have the contractor state that the Freezer is not covered. Just another major disappointment when requesting work for repairs. This is the straw that broke the camels back, continued coverage only due to the fact that I thought they might be equitable, however that has proven not to be the case. I will never refer or use this company in the future.
We’ve been waiting for almost a month to get our A/C repaired by First American but just keep getting excuses and lies about how each rep we speak to is going to handle the issue. If they tell you it’s taken care of don’t believe them. I’ve personally spent over 15 hours on the phone with them regarding our problem and my wife is apporching 8 hours.
Next step is contacting all the Officers and Senior Management plus as many local real estate agents as I can and letting them know about the company.
When I had a leak from the upstairs bathroom, they sent a plummer right over to fix the leak, which was timely and done well. But they never sent someone to fix the hole made in the ceiling. After waiting over a month, I called them and asked what was taking so long. They said they couldn’t find a contractor yet. I told them I found plenty, but the lowest was $150.. the buyout was only $75! What a joke… I don’t care if they don’t get their preferred rate.. I shouldn’t have to wait over a month to get something fixed. I’m not renewing.
This company came recommended from a friend in the business and is affordable. However, their customer service and communication with each other, particularly in resolving issues with payments, needs considerable improvement.
my family spent a whole summer with a busted air pump while our lawyer was fighting with the company to get them to service our contract properly. by the time we got our repairs, there was only about one week left during which we needed to use the pump.
Poor customer service. Had to run around for months trying to get a a/c claim reimbursed.
Horrible service! Completly useless.
First American has not fixed my dishwasher for over 8months. Since i can’t change insurance if something is broken, i had to renew with them. They promised to take care of it right away, and they haven’t. The technician said it’s fixed, but it wasn’t and leaked all over my pergo floors. I had to pay $10,000 in changing the pergo for kitchen and living room. Of course, this is secondary damage and not covered – says First AMerican. And still, they haven’t fixed my dishwasher.
I had electric leakage in the house and no power in the house. We were getting electrocuted if we touched anything. First American did not send a technician for 5 days. Imagine living 5 days with no power and getting shocks if you touch anything!
Another time, i had electric problem and the technician did not know how to fix it. I had to call professional electrician on my own to get it fixed.
Once i had a problem with the kitchen refraigrator. When the technician came in, he saw that there were two refrigrators in the house – a spare one in living room. So he said, the kitchen refraigrator is not covered. How convinent to pick the spare working refraigrator as the covered one!
The technicains are usually very incompetent. They will come up with some excuse like ‘They are afraid to damage the property to get access for the repairwork’ or ‘the house was not built correctly’. and br prepared for long waits and no shows.
I had First American as my warranty when I purchased my house. When we had a roof leak in the dining area we called for repair, the water was running down along the window. Two contractors called and came to inspect. They came back a few days later and had the problem repaired, or at least repaired it to the point I don’t see water coming down along the window (it could still drip a little inside the attic I suppose). We only paid the copay and I don’t know what was the total bill. I guess we were lucky that we got good contractors and they didn’t have problem getting paid by First American.
First time filing a claim, the CSR i spoke with appeared helpful and concerned for me. (June, 7 months pregnant, and my air was out.) The next day when i had to call back to find out what was going on, no one knew, and told me if i didn’t hear from someone in a few hours to call back. The emergency 24/7 repair people must’ve been off, cuz it took 2 days and about 14 phone calls from me for someone to come look at my AC. When they got there, said they couldn’t find what was wrong. (I had left it off so long, when i turned it on, it started working again–for a few days) Ended up having to call like 4 times in June. Replaced the thermostat, and told me the vent thing was dirty. In August, about a week before i was due, it broke again. Alabama in August. Again, if i didn’t have the service peoples number direct, and wasn’t dealing with a lady @ their business, i don’t think i’d have ever gotten anywhere. i need to have the warranty, but i won’t use them again. i believe if it needs to be replaced, you have to pay and they reimburse you.
I purchased a condo and this was the policy the seller picked. I had a clogged dishwasher drain that was fixed with no problem. During a heat wave, my A/C broke down and it took a week to schedule an appointment. Turned out a fuse was blown and it was fixed with no problem, except for the delay which they stated was due to the high volume of calls. That may have been true, because other contractors I called also had several day wait lists. But, my last repair was the cold water faucet in the bathroom that cracked and broke. The hot water worked fine. The contractor said I had tampered with the faucet! Can you believe that!! It turns out the fixtures aren’t covered, but I was angry at the implication I had caused it to break! The thing just broke one day when I tried to turn it on. The contract is up for renewal and I am not going to renew with them. I may switch to a different company or may choose to go on my own.
They convinced me to renew with them despite poor service and unskilled contractors. I did and my first claim( a clogged kitchen drain) the contracter did not call for five days. When I called to complain they promised to reassign and never called back. When I called the next day to speak with a supervisor, they put me on hold for 15 minutes. I called back and cancelled my claim.
How bad this company is? I am a realtor and most of my clients bought their service at the cost of $355/per year. They are about 20 of them just in last year. We didn’t have anything fixed by this company so far. One house needs a switch on the oven and it’s still nothing happen to that oven and it’s been almost 3 months and I had to call contractor every day. One client cancelled the contract after they denied all the repairs, the refund check is less than the half the cost after only one month on the program. I will tell all my clients and all my realtor friends stay away from this company.