First American Home Warranty
Home Warranty Plan Details and Reviews for First American Home Warranty
Premium: $355
Deductible: $55
Effective: Upon payment receipt
Web: homewarranty.firstam.com
Deductible: $55
Effective: Upon payment receipt
Web: homewarranty.firstam.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 242 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 242 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 10 9 8 7 6 5 4 3 [2] 1 » Show All
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This company is keen for taking premiums and deviant in taking care of responsibilities when a claim is filed. For five years we have paid premiums to them and whenever there is a claim they take their time sending out a repair person. This time they sent a contractor that has 23 complaints with the Better Business Bureau of California, of all the complaints only one has been resolved. The company came out tore up our appliance, then claimed the appliance was already in the damaged state that they left it in. First American claims to do a thorough check on the contractors that they send into people’s homes, but if they do then why did they send a company to my home that was unqualified to do the repairs, the technicians smelled like garbage, and the company that they sent out had such complaints against them as “inappropriate behaviour toward customers”. The claim is over a month old and First American nor the contractor has made good on the repairs. First American’s only resolve is to send the faulty contractor back (Because no one else will work on the appliance that they broke) OR we pay a contractor of our choice to fix the appliance and they will reimburse us. Well as stated before, we checked. There are no legitimate contractors who will get involved in the claim because of the faulty work that the technician did. So they are forcing us to either use the “Shady contractors” who may blow up our home, or go with a gas appliance that is broken and may possibly risk our lives in our home. DO NOT USE FIRST AMERICAN HOME WARRANTY……FIVE YEARS CONSISTANT DISSERVICE TO CUSTOMERS .
Dealing with this company has been a nightmare! I had a refigerator that broke down and called to have it repaired as per the warranty agreement. To make a long story short, almost two months and 5 visits by different repairmen, it was fixed (I hope). The process to get a repairman to look at the fridge was ridiculous. I had to call constantly to get firstam to get someone to look at the fridge. Each time the fridge was looked at, it would work for a few days and break down again. Needless to say, I lost hundreds of dollars of food for every occurrence. Finally, to cap things off, I was told by the claims specialist that I was alloted up to $150.00 of temporary relief to buy a portable refrigerator unit and that I would be reimbursed for it. I sent the fax of the reciept as per the instructions given to me. The fax showed that it went through but firstam conveniently did not recieve it. I sent it again after calling them and verifying the info but was later told they didn’t recieve it either. I called again but this time was told that they do not have any record authorizing me temporary relief and that they would only give $75 for a portable refrigerator anyways. This company is highly unreliable and extremely arrogant with its customers. I don’t know how they are in business.
Well, let me say this, if I had known that my landlord was using a home warranty company such as First American to fix problems, I would have never rented. Being in this home, the toilet was leaking, the sink was leaking and still is, the kitchen plumbing was rotted away (normal wear and tear)allowing raw sewage to dump right under the house (the foul smell made me sick for two days)Now keep this in mind I have been in this home for 3 months, it took, 8 weeks to get someone to fix the the raw sewage pipe, and I am now without heat, the sink in the bathroom still leaks and the only way the toilet got fixed was I paid for (after waking up sick from the foul smell to throw up) I slipped on the water that the toilet was doing!!! Now keep in mind, I am still paying rent, but told the landlord if things don’t get fixed in a timely manner that I would hold out for how many days it took to get fixed.
Now since reading all these review’s did it ever occur to someone to initiate a class action suite against this company….?!! I certainly would not take this warranty out with them and tell all people I come in contact with about the horrible service. I didn’t get service until I actually threatened to sue First American and who ever was a part of the transaction, contractor and landlord included. Since they are an insurance company I am filing a complaint to the Insurance Commission to have this company investigated.
I am a Realtor. Always recommended First American to my clients. Purchased a home in March 2008. That’s when the PROBLEMS and HEADACHES really started. This company is using F rated contractors (see BBB) and jeopardizing everything from home to health. DON’T USE THIS COMPANY!!! I don’t have a solution – all other Home Warranty Companies are bad too ;-(. Best thing is to find a reliable and reputable contractor on your own and than submit the bill.
I feel like I need to write something positive about this company since most people only take the time write negative reviews. I recently got a house that was empty for a year and within one week one A/c stopped working and one bedroom had no electricity. I filled claims and the next day both problems were fixed. The bedroom had a short in the ceiling fan and the A/C unit had a service valve open and the freon was empty. Cost me 2 deductibles of $50. The A/C guy said he would of charged me $450 for the service call for all the freon he had to use. It’s already paid for itself and I still have 11 months left on this contract. I would never buy a house without having a home warranty. I am glad I listened to my realtor.
I’ve found the comment’s here “eye opening” for the various Warranty companies reviewed. It seems a bit skewed to those who have negative experiences, probably due to the need to vent the frustrations experienced. I also suppose that those who got what they expected, upon making the call for service, arn’t as compelled to say “Yes!” I got it. This is not supposed to be like winning the lottery. The comments make you feel like many have lost out though; Thats sad, it seems like the Warranty Industry trend, with no real star-company that stands out.
Any way my 2-cents. With purchase of my house I receive the First American packet in which the “Value Plus Plan” for $340 was paid by seller for the first year. Upon renewal this rate is now $460. A 35% increase? Apperantly that initial cost was the Realtor’s discount rate.
I have used them twice Shower-faucet replacement (took 3 visits to get the right part ordered and installed.)
and A/C recharge and inspection went without a hitch –easy enough I suppose.
Anyone know of any leading companys in this industry?
I have paid my premium faithfully for years. When our air conditioner went out during a 104 degree week, they told me since they could not find someone to come out and fix it that they approved me to have my own contractor come out and look at it. I got three estimates on what was wrong with it. I then called First American and they told me that I had been approved to get someone out ASAP and repair or replace the unit because we had our elderly father in the house. So I called the cheapest price we got and he ordered the unit to install it. All the while I was calling First American to make sure this was acceptable. They kept telling me to go ahead with the install. But when the company came with the unit to install it, I called First American one more time as instructed, and only then did they tell me they would not approve it. They knew I had the man there and the unit on the ground, then they said they would not approve it with out one of their contractors coming out first. So I had to have it installed and paid for it myself. We are going to take them to court on this but they have done things like this numerous times. They are cheap crooks. Do NOT give them a penny of your money.
Will never do business with this company again. I tried for two years to get this company to fix a problem with my A/C. They sent someone out eight times only to tell me that “there is a problem they just didn’t know what it is”. After eight visits and eight $55-70 service charges they told me that it was “installed incorrecly”. After sending someone out that many time you would have to think they just gave up and changed their story.
After 2 years of call for a leaking heater it is still not fixed. Do yourself a favor and avoid this company at all costs!!!!
Had big problems with 1st American, multiple times. Fridge broke, had to have a second oppinon. Had to take 5 days of work for different repair people (Insurance choice of repairmen), and the fridge was still not fixed. I waited 5 month on the money for the new fridge. They always send very unfit repair people, who want 4 times the price then other companies!
First American Home Warranty let my family sit in a dark and potentially dangerous house for nearly two weeks while they sat on their hands doing nothing but making up excuses. After two weeks and two visits by their technician they have denied the claim.
Both electricians said the riser – metal pipe – had broke free from our meter box and allowed rain in. The rain shorted the line out and a new meter box was necessary.
First American Home Warranty says it is not normal wear and tear and denied the claim.
After two weeks of jerking us around they leave us holding the bag while they redefine the English language. Normal wear and tear? Why is it not normal wear and tear? It is a thin box of pot metal that has been exposed to the elements for years. That box is certainly over twenty years old. What’s normal? Should it last a thirty years? Fifty? Perhaps a century?
3 Different contractors, 3 seperate fees, same problem. Company is unethical and fraudulant.. They work with pathetic contractors who lie, make false claims to avoid doing any work. Contractors like Miller A/C in Lakeland area is fraudulent, lies to customers and turns in false claims to warranty company. Custormer service would rather have us cancel our contract rather than credit us 55.00 service fee in which Miller A/C Did no inspection, no diagnosis, lied to us, filed fasle claim with warrany company to avoid doing any work. DO NOT PAY FIRST AMERICAN HOME WARRANTY They are of no significant value to homeowners, profit by not making any repairs, but charging contractor and warranty fees…They are Frauds and should be avoiding at all cost…
We have had First American for 6 years and it has gotten progressively worse. Our first year was wonderful. It more than paid for itself, although a hassle. They are very slow to respond, don’t use local technicians (be it plumbing, heating, electrical, etc.) and don’t return calls. They’re attitude is arrogant. We will not renew this year.
Not happy at all with this company. Seems to take forever to get your money when you are due a payout. Plumbing coverage stinks. Just doesn’t cover the costs to repair. You always have to pay quite a bit out of pocket to get the problem fixed.
We’ve had 2 claims of which 1 was fraudently denied. My husband is an insurance litigator and kept arguing with the woman who denied our claim (broken pool pump). My husband knows how to interpret insurance policies inside & out and found it extremely frustrating as the woman was ill informed & stubborn. We are talking about suing them but it may not be worth the time or effort as our claim was just a few hundred dollars. We will not be renewing with them and will tell our realtor who sold us the house, to stay far, far away from this company.
Some repairs got done quickly, but my AC repair cost extra ($125 “disposal fee” for a broken evaporator coil) and took 3 weeks in the middle of the summer.
As soon as I get my AC fixed, they are toast…
Although I took all upgrades available and the premium cost me $700+ a year, they always try the cheapest option, no matter how many times the same applicance has been (half) fixed and still does not work. My fridge was “fixed” three times by clueless technicians and the forth time I asked them for a replacement because the 5+ month-long saga has taken a toll on my patience and on my wallet (several call fees and wasted food). They would still not replace it.
You need to know that their repair warranty (fine prints on their contracts) lasts only 30 days. In other words, they can fix something the way they want as long as it lasts 30 days, and then you are in for a new claim with calling fees… How can they state that their coverage will give you similar or better appliances if their repair warranty runs for 30 days?
They will also bail out of their responsibilities by claimig that something broke because of faulty maintenance. And when you bring someone else to clean/maintain the unit, they just find everything is ok….
Last word: I had been using some other contractors to maintain my AC and central heating (members of the BBB) and they told me that they categorically refused to do business with these guys because they always perform the cheapest repairs and disregard the contractor’s recommendations.
Try another one, or try none and save the money in case something breaks around the house.
In the mean time, I am still waiting for my refund check (pro-rata of course…)
NEVER DO BUSINESS WITH THIS COMPANY!!!!!!!! 4 plumbers visits and an electrician visit and I still don’t have hot water after over a month from the initial claim filing. Now they are saying that the unit was installed improperly outdoors and wasn’t maintained, but I checked the tankless heater installation manual online, and everything was done properly.
The service is terrible, it takes months to get resolution on claims, and they’ll just lie to you to keep from having to pay for repairs or (god forbid!) replacement. Meanwhile they’ve paid to have 5 contractors come and look at the problem, file reports, and still haven’t fixed the problem. If they sent a competent plumber the first time, perhaps they’d be willing to pay, but now I think they’re trying to cut their losses for their own bad management and incompetent contractors! I REPEAT, NEVER DO BUSINESS WITH THIS COMPANY!!!!!!!!
I had this company for 6 years. They were very good to me up untill about 2 years ago. The past two times they came out to fix my A/C they sent crooked contractors. One contractor was telling me that i had to pay him more money than the copay. I told first american this and they beleived the contractor, not me.
I’m a Realtor and have been referring this company to my clients for 3 years and use them for my personal home. I received a renewal invoice for a price that is $70 higher than new clients are charged. Everytime I called the company to discuss, I got a higher rate. I’ve had to fight with them several times to get claims paid.
Nightmare!!!, thats the only way to describe our experience with First American home warranty and their so called “protection plan”. We kept this warranty for four years with our a/c being the major reason. We live in the desert and depend upon a/c in the summer. What their catch is; they seem to use the lowest bid contractors that do NOT care about you and your problems, but rather the volume of clients per day they can see. Their policies make it damn near impossible to get anything repaired when their appointed contractors make mistakes (being they just send the same contractor who made the mistake right back out. The “customer service” department basically will tell you what you want to hear, and never take personal care in resolving REAL problems. We were WITHOUT a/c in 110+ degree weather, their “emergency dispatch” found a contractor that could come out in 5 days (are you serious). I would like to know if the CEO of first American corporation utilizes the same home warranty (doubtful). Do yourself a favor, If you are thinking about using them, DONT!!!. At least don’t expect to get any MAJOR problems resolved without a MAJOR headache. If you have time to be on the phone for hours and hours, talk to countless people who are there to spin you on the merry go round of frustration, and don’t care if your home is worked on by quality craftsmen, go ahead. It would be a great gift to give to your worst enemy!!!!
I have had First American for 2 years and have had two claims. Both experiences were bad. The coil went out on our Air conditioner in 2007. The part was not made any more and the tech recomended replacing this 22 yr old unit. First american would not replace. They found an alternate part, shipped it to the technician and he had to “jerry rig” the part to make it work. This part makes all kinds of niose wen the ac kicks in. In 2008 the exterior fan on the AC unit is failing and only kicks in some of the time. When they send a tech he hits a reset button and can bang on it with a hammer and it starts. I have to do this almost daily and they still will not repair the fan motor. Tired to speak with a supervisor at first american, they still will not agree to fix this.
I was evaluating home warranties. We got one from AHS when the home was purchased, but being a fair handyman and the home was only 10 yr old, we never used it. I priced them, researched them and finally contacted a couple.
First American called me, and the lady was nice. Loud, but nice. She talked through my questions and described what was covered (and where AHS was deficient). She told me about the internet special and money back guarantee. I asked for her number to call her back, assuming they work on commission. She immediately went to the hard sell.
I told her that I am still evaluating and wanted to discuss it and other options with my wife. She asked me if I ask my wife’s permission everytime I fill up my car with gas.
WHAT?!
Customer service? I’ll be contacting the corporate office on that one.
We had a clogged sewer problem and First American sent one of their plumber on their list. When the technician was taking his equipment out of his van, he noticed that his motored-equipment was broken. So instead he only used a regular snake to go through the sewer and told us he’ll be back with a working euipment. After 4 days of no call from the technician and First American, we called their customer service and asked. The customer service told us that the technician found some unnatural wear and tear of the sewage such as Toys and Papertowels. One, we don’t have kids, two, who’s the idiot that would put a papertowel in the toilet? I explained them that the technician had a broken equipment and how would he know then before he used a $99 snake? Customer service told me to get a second opinion and fax the receipt to their office. I called Roto-Rooter and paid $178. The Roto-Rooter man found no cause or unnatural wear and tear in the sewage. He said that due to an old plumming system, probably time to upgrade soon. I faxed the receipt to First American TWICE and no call back from them. When we called, they said they are not refunding us back due to they believe it’s unnatural wear and tear. Guess, what? One of their sales people called us twice this week and wants our business. I said the same thing, if you refund us the money we lost, we probably consider but we don’t want to go through another crap like that. They didn’t want to refund and keep saying they are number one…………REALLY? You guys be the judge.
they are great