First American Home Warranty
Home Warranty Plan Details and Reviews for First American Home Warranty
Premium: $355
Deductible: $55
Effective: Upon payment receipt
Web: homewarranty.firstam.com
Deductible: $55
Effective: Upon payment receipt
Web: homewarranty.firstam.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 350 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 350 Rate this Company!
Coverage Area: USA - All States
|
Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
Pages: « 15 … 11 10 9 8 7 [6] 5 4 3 2 1 » Show All
Pages: « 15 … 11 10 9 8 7 [6] 5 4 3 2 1 » Show All
Loading ...
Had one sevice call but, two problems in my foreclosed new purchased home. Dishwasher, and Garbage disposal. Rep was nice when I called, the contractor was a nightmaRe. Tried charging me $55, twice. The part for the dishwasher took 2wks. The new garbage disposal took 1mo. 3wks. I called the contractor, several times. He stated “your parts have just arrived&’ll be outdays” The contractor got to my home I noticed he had a Lowes bag. He pulled out my new garbage disposal out of the bag… Go figure!! I don’t think us homeowners have too many problems with the Warranty Business themselves, but the contractors are a Joke!!!
Extremely poor service all the way. In the last 1 year I have had 2 claims rejected. The contractors have one way or the other to reject a claim. Customer service representative on phone is very unhelpful.
On of my 4 cooktop lighters was not working. The contractor came in and said the inside of the cooktop below the knobs (which we have no access to on everyday use, anyway) was filled with grime and hence lighter was not creating sparks . Paid $55 to the contractor. I opened up the top cover the next day pulling out 4 knobs, all the burners, 8 screws etc. and looked in to see no grime. I called First American and set up a second opinion. The second contractor never turned up after setting up an appointment.
My upstairs AC unit claim: Contractor comes in and says the coils in the attic were installed wrongly 8 years back and hence A/C was not cooling. I called in an independent contractor. He said there was a leak in the coil and Freon was escaping. He said it was not because it was because of poor installation. He added more Freon and said if the problem continues, we will have to replace the leaky coils. I called back First American for reimbursement. I faxed them the independent contractor’s invoice that stated the problem, the fix and the amount. First American wanted a letter from the independent contractor, which I could not provide. We are a professional working couple with 2 small kids. We do not have the time to go behind these contractors and company to follow up on these issues weeks on end. The company takes advantage of this.
This Friday, both my A/C units are not cooling. I called up the 24/7 service desk to be told this is not an emergency and a contractor will call up on Monday!! So, we have to wait for at least 4-5 days before this will get fixed.It’s burning hot in Dallas. Temp is 102. I asked if I can get an independent contractor in an emergency and get reimbursed. The answer was a big NO!! And they are going to send the same old contractor again. I requested for a different contractor and was denied since there was no formal complaint lodged by the company. It means that if I don’t trust this contractor’s decision, first I pay him $55 and then request for a second opinion and then may be get it fixed by the second contractor. Which means an additional 6-7 days before it is fixed. Do you think I will wait until then enjoying the beautiful burning Dallas summer?! I know what I am going to do.
Horrible customer service.
Poor timeliness
Incomplete or shoddy repairs
I requested an exterminator service like I do every year for ants and spiders. Last year I signed up on the Preferred Plan $39.00 month to add refrigerator etc. I was told that it was the same contact and I was not going to lose any benefits, but gain the added benefits. To my surprise ( I requested exterminator service) I was informed that I did not have this service anymore (exterminator) since I did this upgraded, even when I was told I didn’t lose any benefits. I would not recommend this company to anyone…
It seems the repairs being done on my A/C unit are just a patch. Nothing really repaired. My uinit has failed every year since I purchased this home warranty. (6yrs) A different company comes out every time and twice they have not showed up. I am still waiting for repair on my unit (5th day) Our temperatures are 99-100+, not including the heat index. Per their customer service this does not constitute an emergency.
Refrigerator repair\replacement took a month for First American to resolve the problem.
I would not recommend this company simply because of customer service.
1st problem: Refrigerator ice maker not working – not covered by warranty.
2nd problem: Garage door not opening in January. First available technician would not be coming until one week later. Found someone else to fix it.
3rd problem: Intermittent furnace. Someone came the next day to fix.
4th problem: Leaking shower valve. Someone came the next day and replaced the valve body.
5th problem: A/C not working. Scheduled a technician who was supposed to contact me within 2 business days. Still haven’t heard from him yet, but looked up his business on the BBB. Went into business in 2003 and had several claims on BBB that went unresolved or were not responded to. Changed the name of their company four months ago and have already received two unresolved complaints on the BBB. Called the home warranty people back and they said I must allow this tech to look at the job. Decided to go with a higher rated contractor and get the job done right.
Bottom line: Technicians that did show up, even though they were quite competent, were from companies that had poor ratings by the Better Business Bureau. I would not recommend purchase of a home warranty from this company.
I’ve turned in two “covered” claims and both times I was told that AHS didn’t cover THAT particular piece/or what was wrong. The technicians sent out were rude and simply wanted their “checks”.
Continued w/warranty which realtor provided when I bought the house. Their customer service is non-existent. When I couldn’t be available in the middle of the day during the middle of the week, they refused to provide another service technician for an electrical problem. They said it was my responsibility to make myself available to them. This is what I’m paying for?? The supervisor was 10 times worse. A rip off company who has no business being in a service providing field.
They are scam artist. They take your money but will never repair. My central air has stoped working and without even coming out they said it is not covered because its not from normal wear and tear. How do they know that without coming out? Im paying out of pocket to fix this so my pregnant wife does not have to be in the South Texas heat. Fist American does not care once they have your money. Buyer Beware!!
I am in my second claim. First claim it took almost tow weeks to get heat fixed. It looks like it is going to be that long on the AC. A four ton compressor does not take a week to acquire. They blame the contractor whot then blames them and my family suffers. Looking at the reviews, this seems to be a theme with them. Find some one else to warrant your home.
Crooks all the way sround They will take your money and not pay there contractors I am a former F/A Contractor in DFW and they will back charge you for work that they approved and then 6 months later decide they should not have covered and try to back charge there contractors. I have worked for almost all of the warranty companys and Old republic is the best company out there the only ones you can trust….
Some one please regulate this crooked Business
Reported my first AC problem in May. The technician showed up and just refill the freon, where we told him the problem is that there is a leakage in the coil. Didn’t bother to help, and said if there is more problem, call. A week after, the AC is blowing out hot air again. Requested a return service, and ask to speak with the representative that was handling my case, but was denied that I cannot select who I want to speak with?! Are you serious? Another technician came and said “you have a leakage in the coil, and will order the part immediately and be back in two days” After waiting for two days, I decided to call and check, but found out no report was send to the home insurance so no part has been ordered. Long story short, waited two weeks to find that the part ordered doesn’t match my AC unit and the home insurance company wouldn’t help, but said “you are pretty much stuck with this technician, but I totally understand how it feels like without an AC in the summer”
Do you really?
I’ve had First American for 3 years and on two houses. They have always given me good service until I started having pool problems. The pool repair companies they sent out were horrible. I put a claim into them in April and it is now mid-June and the pool has not be repaired. The pool is now black and has to be drained and scrubbed. I called them every week letting them know the problem was not fixed. I explain the filters were not replaced even though the contractor told the warranty company that they had been replaced. The warranty company could not get a call back from the contractor but still refused to send out another contractor to fix the problem. And told me “Well you could be lying to us”. If I had brand new filters why would I want them to come back out and replace week old filters with new ones. I was shocked they did not respond quicker and take care of the problems that lasted so many months. They refuse to pay for the pool to get cleaned. Somehow this is my fault. This is why I have a home warranty so my covered items can get fixed in a relative quick time frame. I’m sure most people run into problems like this but I’m shocked at the fact that this home warranty company would keep sending out a contractor this not doing their job and is charging them for items that were not replaced.
The quality of service is poor, the customer service repres. will call you to renew your contract. When you do, do don’t get the help you need. Their service contractors have very little experience.Their plumber did not repair my leaking bath tub faucet.
I have had two claims with this company, one dishwasher and the other, which I am currently dealing with, the AC. The dishwasher took 2 weeks to get fixed. The contract company said that First American never faxed over the request. Ironically, the second company said the same thing. This is a crooked company in which you have to wait on hold for 30+ mins. If you place a claim, you better make sure they fax in the request and then you better pray that it gets taken care of the 1st time because if not then you will have to jump through hoops and spend a majority of a day on hold trying to get something done. Also, if it is not fixed the first time…watch them claim that it was a separate issue and you will have to pay the $60 again. p.s. I am on my second AC company since the first one couldn’t fix the problem. I slept in 80+ heat last night and am currently sitting in 86 degrees of crap. Lastly, I paid more to go with this company because they said they call after each claim to make sure the customer is satisfied…I have never received one phone call. Now that I am finished can someone PLEASE recommend a good company that doesn’t try everything in their power to deny a claim??
Beware of them. I had an oven repair issue. the company sent a contractor, who said the part was broken and they would be back in 2 days with the part. But repeatedly calling him and the company , no answer from him and the company ( who did not care ) and the then after more than 3 weeks said American first Insurance denied the claim because according to them this could have been because of power surge and was not normal wear and tear. Wasted a lot of time calling them and just waiting for a response.
Don’t waste your time, find some better company.
These guys are scam artist. They kept ignoring the fact that my ac unit was broken. Bad tactics and bad service. Very unethical company
I am a Realtor and have personally used and recommended First American Home Warranty to my clients for 20 years now. I had my Heat Pump replaced in a heatwave we had June 2008 and they were GREAT! I highly recommend them to everyone. They screen their companies and appreciate any feedback you can give them regarding performance. They only want the best technicians – their reputation is on the line! A+ in my book!
Unfortunately, First American will no longer renew contracts in my area so I must find another company. However, I’ve been quite pleased with First American for the past few years. When my a/c unit went out, they replaced it with a brand new one. When my heater went out, they had it repaired in a timely manner. Overall, my experience has been good with them. I have no complaints.
We had a lot of trouble getting our AC units fixed. We even had no AC for more than a week durig a heat wave here in Florida. The customer service reps didn’t tell us we were entitled to “emergancy relief” payment to buy a window/room unit. The warranty company would send the same contractor, yet the contractor repeatedly did a poor job–even damaging other parts of the compressor while adding a new capacitor for example. Finally when one handler needing replacing, the contractors work FAILED inspection by the county…and the contractors “re-work” failed –We had to fight for MONTHS to get the unit re-installed properly. In the end–they Warranty company cancelled us right after they paid a new contractor to do the install work properly–and we didn’t find out we were cancelled for 7 months… I gather we weren’t profitable enough for them (after paying our premiums for 4+ years)
DO NOT USE THIS COMPANY. our a/c stopped cooling 3 days after move-in. contractor is so overbooked that it took him 3 days to get here to diagnose, 7-10 days for new compressor, then even longer to schedule install, then First American didn’t give contractor our new phone number, so we missed his calls for an appointment 3 weeks after initial visit. now, it is nearly 4 weeks with no A/C with newborn. contractor always has excuse to not come (overbooked-not our problem, bigger “coil install” projects-we need a/c too, death in the family-find someone else for us then). we don’t have to pay for it so they can take all the time they want.
I have had First American Home Buyers Protection for several years. It has certainly not been worth the money. I agree that they look for any excuse to deny a claim and they only keep vendors who deny claims. I had one vendor who did not deny the claim and now they are no longer on the list of approved vendors.
I had a hot water heater problem. I called and got service sent to me the next day. The guys that came out weren’t the most professional looking or acting, but they were helpful and got the approval to replace the hot water heater since the repair would cost about just as much as replacement. They went to the local home builder store and finished the same afternoon. I was very happy actually.
My dishwasher broke in November of 2008 and until now May 2009, I have no resolution. Each time I have to talk to a different person, and the rep says they have to check into the claim and get back to me. I have not heard back from anyone. Each part of this dishwasher has been replaced. I have waited for technicians and been on the phone regarding this matter for over 30 hours. Over 5 visits from one tech, then another 2 or 3 from another. They keep replacing parts and refuse to replace the broken dishwasher which still does nto work properly. I was so upset that when I was angrily informing the last rep what was going on, he cut me off and said “is there anything else I can help you with? If not, have a nice day”!!!!!!!!! What customer service is this? I recommend never using First American Home Warranty and do your research before signing up with any warranty company.
My Attic gable fan broke. Called First American and after 2 of their technicians passed on my problem got a 3rd technician. He came to look at the problem 1 week later since it took that long for First American to sort out why the other technicians passed on the problem. 2 Weeks later he came with the wrong part. 3 Weeks later he came with the right part and during installation fell from the attic (unfinished attic) through my ceiling. Of course neither First American or him would pay for the hole in my ceiling so I paid and had it fixed which wasn’t cheap.
So it is now 2 months since the install nightmare. The BRAND NEW fan that he installed is making a grinding noise that you can hear 2 blocks away. I called First American. First they said that even though the blade is wobbling in the fan it is not technically broken because the fan is spinning so the claim will not be honored. WTF! I asked to talk to a few managers who all were saying that a fan making noise is not a problem that is covered – even though I told them the blade is about to fall off the shaft. Finally a manager caved in and they said that there is only a 30 day warranty period on all repairs so I have to pay the deductible again and they will send out the SAME technician. No Thanks. I went on ServiceMagic.com and got my own guy – easier to just pay a good guy to fix something than paying a guy that does a bad job and then forces you to fix the external problems that he causes. Stay away from this company!!