First American Home Warranty
Home Warranty Plan Details and Reviews for First American Home Warranty
Premium: $355
Deductible: $55
Effective: Upon payment receipt
Web: homewarranty.firstam.com
Deductible: $55
Effective: Upon payment receipt
Web: homewarranty.firstam.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 350 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 350 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Reviews
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Pages: « 15 … 12 11 10 9 8 [7] 6 5 4 3 2 … 1 » Show All
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HORRIBLE COMPANY DO NOT BUY A WARRANTY FROM FIRST AMERICAN.
I HAVE HAD AN AIR CONDITIONING PROBLEM SINCE JUNE 23,2009.
MY AIR IS STILL NOT WORKING AND I LIVE IN PHOENIX, AZ, TODAY IS AUGUST 13, 2009.
I HAVE HAD 2 A/C SERVICE COMPANIES TO MY HOME, 2 PARTS REPLACED, STILL NOT WORKING. IT HAS TAKEN WEEKS TO GET ANYONE OUT TO MY HOUSE, FROM SERVICE CALL TO SERVICE CALL. WEEKS TO GET PARTS ORDERED. NONE OF THE PARTS WERE ORDERED UNTIL I CALLED FIRST AMERICAN AFTER THE SERVICE TECH WAS TO THE HOME ALL 3 TIMES!!!!
3RD PART SHOULD HAVE BEEN ORDERED ON 8/10/09. I HAD TO CALL FIRST AMERICAN TODAY 8/13/09 NO ONE HAS ORDERED MY PART AS OF TODAY. THEY PASS THE BUCK, DO NOT FOLLOW UP, REQUIRE THE HOMEOWNER TO FOLLOW UP. THEY DO NOT RETURN PHONE CALLS, DO NOT OFFER ANY FINANCIAL ASSISTANCE FOR THE HOMEOWNER LIVING WITHOUT AIR FOR 6 WEEKS…
DO NOT BUY A HOME WARRANTY FROM FIRST AMERICAN. I HAVE PAID MY PREMIUM TO THEM ON TIME FOR 4 YEARS. YOU WOULD EXPECT THEM TO TAKE CARE OF THEIR WONDERFUL CUSTOMERS AND THEY ABSOLUTELY DO NOT.
I.ve had FA since Nov ‘08 and I have been satisfied so far here in MS. They were friendly and I have even received a new washer from them and the one I had was extremely old and one repairman co messed it up even worst and FA sent someone else out the same day and they diagnosed it as a “no fixer” and even thought that FA wouldnt replace it but they suprised the both oof us and did. Wre also had problems with our AC and one co came out, MESSED it up totally and when it got cold, the heater wouldn;t work…..he had wired it wrong. Contacted FA and they sent someone else out 2 days later and gave me my deductible back and made the 1st repairman to repay it. I am only looking for a company that offers a lil more of the maojor items but from the looks of the ratngs I may need to stay where I am since I haven’t had any negative experiences frfom the company itself and I thank God because most of these reviews are horrible and I’ve never had a bad experience………so far. But thanks for the reviews I still needed to know.
Poor everything! they focus more on speedy calls and moving on instead of customer service. never call texas! the reps there are stupid as shi##. all Their tech are low paid! if you get a tech that a uniprice contractor, you’re going to get crappy service and high non covered costs for replacements. They figure that if they bill out 40 times a day and times that a month, these idiots are making a killing! first american sucks! i cancelled my contract!
I dont even know WHERE to begin on this freaking warranty compnay..we have been working on an A?C & Heating Claim since June 13, 2008..it is 8/7/09 and we are STILL dealing with crap from these people..the techs that they send out from Premier A/C & Plumbing, OMG, they are liars, rude, they like to get attitudes with people, they dont even begin to know what they are doing.they are not even licensed..they owner of Premeier A/C & Plumbing, i dont even know who is worse, 1st American or Premier..we have been ripped to shreds by these people…anyody interested in sueing these idiots, let us know..DONT USE 1ST AMERICAN, THEY LIE, CHEAT & MAKE THINGS WORSE..OUR UNIT IS STILL NOT FIXED THEY CRACKED OUR CEILING, MESSED UP OUR PHONE LINE, DIDNT INSTALL ALL OUR DUCTWORK, ONLY PARTS THEY FELT WAS GOOD ENOUGH, AND WANT US TO PAY FOR THEIR CONTRACTORS HUGE MISTAKES & BREAKING OUR STUFF EVERYTIME THEY COME OUT. THEY SCHEDULE A TIME FRAME W/ THE CONTRACTORS, FOR EXAMPLE THE FAVORITE TIME SLOT THIS WEEK HAS BEEN 9am-11am, they dont get here til after 2pm & most of the time, they just dont show…do NOT use either of these companies EVER..you will be ripped to shreds & pushed to high frustration levels..promise!!!!
On 12/4/08 our tub faucet came apart, and sent water pouring out full force. (Ours is an old house with old plumbing.) I had to cut it off at the meter and called First American. They said they would call a contractor and get back to me. Since no immediate help was forthcoming and we needed water, I “jury-rigged” a cut-off so we could turn the water back on but not use that faucet. After two days I suspected that they had no arrangements with plumbers in this small town, so I called them back and asked if I could call my own plumber. They agreed, and I called the largest plumbing contractor in this area. Their plumber determined that because of the age and unavailability of the type of faucet, it would be necessary to order completely new parts, tear into the wall on the back side, after moving a stacked washer and drier. He called First American, as instructed, and they agreed. They told me to have him call them back when he was ready to do the work. It was December 31 before all of the ordered parts were available and the work was completed, and paid in full by me, as instructed. The plumber said he called them as instructed, but I was not a party to the call, and do not know what was said on either side. The total bill was $793.45, which I felt was reasonable, given the complexity of the job, the time involved, and the labor of moving the machines, which required a plumber’s helper. To this date First American has not paid me one cent.
I just bought a house, with 1 year warranty from First American, my mb shower got clogged and my kitchen sink pipes were leaking 1 week ago. My wife called them last friday she got some questions about the issues, got the phone number of the provider on saturday (3g plumbing… awesome service) and schedule the job for tuesday. Two plumbers came, one unclogged the shower and the other redid the piping on the kitchen sink. We payed the deductible, and voila everything fixed, best experience ever with a home warranty company,im sorry to hear other people got awful experiences, mine was great.
Extremely Poor Customer Service. Technician won’t show up until 2 weeks and they have very convoluted departments and very bad service reps. Lot of stuff is not covered.
Bottom Line: I would not recommend purchase of a home warranty from this company.
vary poor service I have been I should have just takem my my brother advis and called anyone else after waiting 9 days for a service tech to show up he could not fix the problem and told me it would take a week to get the a comp,I called a company and bought a new unit never again will I deal with the people…
this is by far the worst warranty company on god’s planet,Be advised DO NOT USE THIS COMPANY!!!!!! They will weasel there way out of every honest repair they can, they use vendors that use historical parts warehouse’s that will have you waiting for weeks on parts ordered,instead of spending 5 dollars of there money for next day delivery, I got 1 big surprise for them this time
I Have Paid These Folks For The Past Two Years. My AC Went Out At Midnight On Tuesday And Finally The Service Tech Arrived Late On Thursday Afternoon. On Wednesday The Temp In My Bed Room Reached 111 Degree’s. The Service Tech Said He COULD Fail To Give Certain INfo To The So Called warrenty Company In Exchange For A Year Of Service From His Company.That’s Dirty Pool Folks Anyway You Look At It. Bottom Line They Would Not Fix Anything. I Had To Pay Out Of Pocket 165.00 For A 35.00 Part. Then The Sales Staff Came Out To Cell Me A New Unit For 2800.00. If Anyone Goes With This Company, You Are ON YOUR OWN !!!!!!!!!
SCAMMMMMM SCAMMMMMMMMMM SCAMMMMMMMMMMM DONT LISTEN TO THE LADY SALES PERSON SHE IS THE ONLY ONE WHO ANSWERS THE PHONES AND WHEN YOU PURCHASE FROM HER YOU WILL THINK YOUR GETTING THE WORLD WHEN REALLY YOUR GETTING NOTHING. SHE BAD MOUTHS EVERY COMPANY TO MAKE IT SOUND LIKE EVERYONE ELSE IS A SCAM AND THERE COMPANY IS GREAT. THE TRUTH IS I LEFT A GREAT COMPANY. WHEN SHE TOLD ME THEY WERE BIENG SUED BUT THE TRUTH IS DEALING WITH THIS COMPANY IS DEALING WITH THE BIGGEST CLOWNS. THEY DONT RESPOND TO CALLS AND BEFORE YOU EVEN PUT IN A CLAIM THEY DENY YOU. SCAM SCAM SCAM IM GOING BACK TO MY OLD COMPANY. DONT TRUST THAT LADY SALES PERSON SHES FULL OF IT AND IS JUST OUT THERE TO GET YOUR MONEY
I have been a contractor for FA for over 3 years and I have seen it all. FA is no longer using our company due to cost. Our company has an A BBB rating fully uniformed employees with minimum 3yrs experience and FA Chooses to use the lowest price contractor even if service is poor. They are currently using employees that were dismissed from my company for inability to perform job fuctions. The communication path is not open for customer or contractor and authorization agents often deny covered compenents or authorize non covered components. Look at complaint #105 That is our customer now he has to deal with Sears and you can see how happy he is with them.
Last year I bought a mid-80s custom built home and paid for a Home Warranty Plan with First American. During July, with temps averaging over 100 degrees, my outside air conditioning unit broke. To make a long (and frustrating) story short, it took 3-4 weeks before a new unit was installed. Lost paperwork, non-communication between First American and the Air Conditioning Company which they recommended, and constant follow-up phone calls from me. I hope my experience was an isolated one, but probably not.
NO THANKS TO FIRST AMERICAN HOME BUYERS “PROTECTION” CORPORATION
Here is (was!) my Policy # 5561433303589
Claim # 05813090
On September 2, 2007 while I was away on vacation I was called by a neighbor who informed me that there were huge amounts of water pouring out the front, back, and side of my house. I arrived home a few hours later to find the entire first floor of my home COMPLETELY DESTROYED. It has been determined and documented by Global Engineering Services of Tempe Az in a Failure Analysis Report (GES case # D2662 1001) that this flood was a direct result of a faulty installation of an instant hot water dispenser and hot water faucet. This appliance was installed by: General Plumbing and Rooter 2 Belshaw Street Antioch, California.
This devastating event took two full months, working with State Farm, Contractors, Service Master, Dirty Movers and the short term storage facility where all of our furniture was piled up like it was a thrift store display.
General plumbing and Rooter is (you guessed it) hired by First American Home Buyers Protection Corporation! The claim was subrogated and I recieved my $5000.00 dedictible back. I sued General Plumbing and Rooter and received another $5,000.00 Now I am sueing First American Home Buyers Protection Corporation (I am having Daniel Langston, President personally served) for the remaining $2090.44 that I believe that I am owed. I am sueing First American on the following grounds: Breach of Warranty. Installation performed by unqualified plumber hired by defendant.
In closing this nightmare , the total paid on this claim was $154,543.38. I was not compensated for the two months of working 18 hours a day as the project manager. (Which is exactly what I was!) The entire first floor of my home was ruined, three feet of drywall (baseboard up) had to be removed & replaced from all interior walls. The Kitchen was gutted- all granite, cabinets, appliances, and floor were all destroyed. All the carpet had to be replaced.
First American Home Buyers Protection Corporation never called to offer any sort of apology or any support during this horrible time. They only call and call and call and call and call when your warranty is about to expire or expires and they want you to renew.
On June 6th, 2009 we reported a gas leak to First American Home Warranty. We were assigned South County Plumbing who did inform us that the leak was coming from our furnace. First American then assigned our case to Jet Electric they visited our home on the same day June 9th, 2009. After borrowing a water bottle from us, JE seconded the opinion that we had a gas leak at the furnace and that it had been patched while we waited for the part to be ordered. Since then, JE has visited our home 2 more times in attempt to fix the furnace staying no longer then 15 minutes in each attempt. After multiple complaints to FA regarding the unprofessional language and service of JE, FA stated that they were the ones assigned to our case and therefore had to fulfill our contract. Ronald from JE informed us as of July 9th that he “quits” therefore we again contacted FA and the next step was to wait while FA tried to get Sears to fix, though we informed FA that Sears would not be able to fix. By July 13th, FA is aware that Sears won’t be able to fix floor unit furnaces and again reassigns our case to Super Air out of Gilory and currently I do not have an appointment scheduled after multiple attempts. I have cell phone documentation of the hours I have spent on the phone with FA trying to resolve this issue. For the past 6 weeks it has been back and forth with FA with false promises of tomorrow and non returned phone calls on a claim that is considered “emergency” status.
This morning between 6:45-7:15 a.m. I left messages with the following people at FA (4 being known supervisors) whom have previously dealt with our case: Jerry X3660, Desiree X2943, Libra X3562, Max X5285, Jesse X2447, Jamila X3237, Tiffany X2983, Dina X2425 and not one was available. I have been told by FA that furnaces are covered under our home warranty and I fear that our August expiration will come before we ever feel heat again in our home. The customer service I have received from FA is unfriendly, unhelpful and filled with false promises. The routines and procedures are unclear, unorganized and not communicated in a timely manner.
I called in a repair request for my washer on 6/5. The first repairperson they sent out, took my check first, then said that there was nothing wrong without even looking at the machine. He couldn’t find the serial or model number either. I contacted another appliance repair on my own and faxed a copy of the needed mechanical repair to First American…who said that they were not responsible for a misdiagnosis. They also said that they did not authorize any one else to look at the machine.
These folks have been great. The customer service group seems polite, caring and very responsive. The only trouble is that they are not renewing policies in New York State – I would renew if they were still here. They acted fairly quickly and very responsibly to my issues.
I have had them for over four years and it has gotten worse over time and not worth the money. I never have anything covered which is a joke because in the contract it states all major appliances, i will be writing the cancellation letter today
14 plus days and counting without an A/C in the 100 plus degree TX heat for an older couple. I feel sorry that I had recommended this company to other clients in the past, 3 years ago, or perhaps the company has deteriorated since then. As a realtor they have done fine for basic appliances but when it comes to HVAC, Water Heaters unfortunately the payout and avoidance of paying for items very poor. The contractors are not paid sufficient amount of money so they have not interest in providing the appropriate service not to mention take MOST if NOT ALL the money from the customers instead.
We’ve had 1st American coverage for three years (since buying our house). Sometimes, they covered good, sometimes not. On the major $$$ items NOT.
The clincher was in the past few weeks. AC went out and surly, rude, obnoxious tech from a town 120 miles away from us came in, barely looked at the unit and said he wouldn’t fix it because the problem was caused by a DIRTY unit which had not been maintenanced every six months. At this point in 100-degree weather, we had been without AC for two days. My husband called 1st American while the tech was there and they of course went with what the tech said. So the rest of that day, my husband spent about 5 hours on the phone from one rep to another and back again, each saying they were entering our comments on the computer, BUT we had to go through the problem over and over again because no info was on the computer. Long story short, they would not honor AC coverage because we didn’t have it serviced every six months, even though the motor bearing that went out and was replaced by another company at our expense (over $500) was a natural occurence of age, per the company that relaced it. But 1st American would not and did not honor the claim, even though we protested by phone and by letter to their Dispute Resolution Department (another joke). We just received a letter from them stating the fact of no payment BUT to “Please do hesitate to contact us in the future”!!! Yeah, right!! The only contacting We will be doing is to send another letter (required) to cancel our service with these people. DO NOT GET 1ST AMERICAN!
Linda Cockrill
Called in March for A/C repair. Guy added freon, 2 weeks later, hot again, another company came out, needs more freon. Then 1st american agreed to do a leak detection test. Repair company came out, but only wanted to add more freon. We told them to leave. 1st american had no record of a leak detection test needed. So sent another company said compressor and valves bad, not pumping correctly, unit had freon. 1st american wanted to drain & recharge with freon before replacing compressor (too expensive for them). That did not work, still hot. Called to get compressor replaced. Claimed that company no longer will work for them, so I need to start over from scratch with yet another company. I called the company myself to see why they backed out. Said 1st american has not paid for any of their jobs in 2009, so they cannot afford to do business for them and not be reimbursed. So they have sent another company out, yes it is now July and extremely hot. This company came out 4 days after being recharged with all new freon. The contractor told me when I opened the door, that yes my house would be hot because it is a two story. Very rude. He checked & said there is no problem, I have freon. 1st american now wants to close claim because there is no problem according to this last company. Yes, it has now been almost 3 months. Numerous hours on the phone & time off work to meet contractors. Yet, problem unsolved. Wish I had read this earlier, stay away from this company. I wish someone knew how to sue or close this illegal business down. They DO NOT do what is paid for or promised. The consumer is being taken advantage of with no recourse.
I have had many problems with my pool pump and they have not repaired it. They finally told me the problem was mine because I went on holidays. When I asked to talk to a supervisor I was told they would not give me any different answer, when I asked to talk to a manager I was told they can not let me talk to them, when I asked to talk to the CEO they told me they did not know who he was. The shoddy job done by their contractor left me with a bill of $600. I also had a problem with a leaking toilet and the contractor came out said there was mold in the wall and so they refused to repair it. I have paid more money for people to tell me they will not fix it then if I fixed it myself. Do not spend your money with them.
While this company is better than American Home Shield, my first provider who I dropped since I had to have arguments every time a repair actually cost them money, it is not much better. Anytime I placed a repair order, it always took them at least 3-5 days to actually get a repairman to my door. They even had the nerve when it was 33 degrees outside to tell me it was not an emergency issue unless it was 32 degrees or less. I had to elevate the call a few times before I actually got someone who cared about the health of my 3 young children all under the age of 4 at the time.
However, they were quick to pay up on my Bosch dishwasher when I asked instead of replacement. Why did I want paymeny instead of replacement? Because what they consider an equivalent, was a crappy model kitchen aid machine that was hundreds less in price as well as less options and lower quality. When questioned about it, they said they will only pay $$ equivalent to their wholesale price of what they claim is an equivalent. I had to add a few hundred $$ just to get a new Bosch replacement.
To cap things off, now they are not renewing my contract because they claim they are pulling out of covering NJ.
Horrible service! They have a really bad company on their list that we heard from another contractor we hired that had put a used part in our AC that was bad. We filed a formal complaint against the company and they still keep trying to get us to use them. They are REALLY slow at reimbursing and almost tried to get out of reimbursing us for our well that was covered. DO NOT USE THIS COMPANY!!!!!
I had ac problems.Technicians replaced coil but removed air duct plenimun and did not replace.I called first american back,they then sent out an different ac company.The tech checked the unit and found the air duct plenium had been removed and never put back,causing air to escape in the loft.The tech.called first american to report findings,only to have claim denied.fIRST AMERICAN never fixed the problem.PLEASE STAY AWAY FROM THIS COMPANY.