First American Home Warranty

Home Warranty Plan Details and Reviews for First American Home Warranty

First American Home Warranty

Call Now for a Quote
888-988-5352

Rating Timeline
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4.4 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
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P.O. Box 7248 Santa Rosa, CA 95407
888-988-5352 $288-$468
Premium $288-$468
Deductible $65-$75
Effective 30 days after enrollment
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 33
Total Reviews 1699
Complaint Resolution Yes
BBB Rating B
Executive Profiles Jeff Powell - President, Patrick Hogan - COO, Larry Davidson - Division President, Andy Hand - Vice President
No. of Employees 351
Headquarters Santa Rosa, CA
Address P.O. Box 7248 Santa Rosa, CA 95407
Alias 1st American Home Buyers Protection, F A H B P, Alliance Home Warranty, First American Home Warranty, Corporation of Florida, First American Home Buyers Protection

Write an honest review now !

Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
888-988-5352

Some plans cover repairs due to lack of maintenance.

Founded in 1984, First American Home Buyers Protection has established themselves as a leading provider of home warranties. They offer coverage in 38 states and the District of Columbia. Their coverage protects homeowners against costly repairs or replacements on a home’s essential systems and appliances. Their service is delivered through their large network of independent pre-screened contractors and qualified technicians.

FAHBP offers customers the ability to purchase coverage, submit, manage and track their service requests, make payments, and renew their warranty all online. Real estate professionals can manage all of their FAHBP warranties and access free marketing materials and sales tools.

Warranty products from First American start as low as $24 per month and place no restrictions on age of systems and appliances. The company offers the Basic Plan which provides coverage for your home’s standard appliances and the Premier Plan which expands coverage to major systems. Plan holders can also add the First Class Upgrade to their plan for more comprehensive coverage.
Service call fees vary depending on location.

Reviews & Ratings

Canton - GA 09-20-2017
April Nealey Canton GA
Posted On 09/20/17
Review No. 116292
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First American Home Warranty is the first home warranty company of MANY that I have used and would actually recommend to anyone. The ease of service from calling to purchase, down to having your appliance repaired is AMAZING! The customer care reps on the phone are more than helpful and knowledgeable on the warranty and issues. They treat you like a friend. The day I called because my garage door wasn't opening automatically, they sent someone to my house within hours...I also had several appliances go out at the same time, they scheduled all the techs to come on the same day as to not inconvenience me! What a refreshing concept! To my surprise, SEARS techs showed up to fix all of my appliances! SEARS! Not some low budget contractor, SEARS! Not to mention, I later found out that the garage door company is one of the highest rated in my state!! Superior service is an understatement. I have had several home warranties in my years of home ownership, I can tell you this, you're wasting money if you choose any other company! First American will be my choice from here on! view less
First American Home Warranty is the first home warranty company of MANY that I have used and would actually recommend to anyone. The ease of service from calling to purchase, down to having your appliance repaired is AMAZING! The customer care reps on the phone are more than helpful and knowledgeable on the warranty and issues. They treat you like a friend. The day I called because my garage
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# 116292
Louisville - KY 09-19-2017
Bobbi C Louisville KY
Posted On 09/19/17
Review No. 116255
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
There was a little miscommunication about additional funds I had to provide to the service repairman upon arrival, outside of my initial service fee. I would have liked for the company to inform me of what I'd be required to pay prior to the contractor advising me. However, it is a great service I would use again and again. I would tell other homeowners to use this warranty company.
# 116255
Raleigh - NC 09-16-2017
Terri Fishman Raleigh NC
Posted On 09/16/17
Review No. 116200
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We were very skeptical at first, moved from up North and never heard of this concept. Our real estate agent made the sellers of our 9 year old home pay for the first year of this warrently. So far it has been well worth it! We have used it three or four times, each time the service people arrived with in two business days as promised. They are local professionals who are contracted with FAHB. They have to prioritized our calls. They fixed our refrigerator, toilets, and air conditioning problems. Highly recommend! Great piece of mind for our now 10 year old home. view less
We were very skeptical at first, moved from up North and never heard of this concept. Our real estate agent made the sellers of our 9 year old home pay for the first year of this warrently. So far it has been well worth it! We have used it three or four times, each time the service people arrived with in two business days as promised. They are local professionals who are contracted with
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# 116200
Atlanta - GA 09-12-2017
William Atlanta GA
Posted On 09/12/17
Review No. 116026
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
DO NOT, I repeat, DO NOT do business with this company. Had a warranty with First American in a new home we purchased. When there was an issue with the air conditioning unit service company they sent misdiagnosed the issue. Our out of pocket cost was going to be $700 for repairs, with the warranty. Had an independent Lennox dealer come do a service call, diagnosed the problem correctly, and charged us $725 for all the repairs and parts, no warranty. Did a cash out and paid out of pocket.

Issue with refrigerator and again service company they sent misdiagnosed the problem. Replaced a part that wasn't needed and 2 days later the refrigerator went out again. Service company came back out, and we paid another service call fee, had another diagnosis. Got the run around from FA and service on who was ordering the parts. Finally FA ordered the parts seven days after the service call, and told us it would be another 2 weeks before the parts came in. Sitting here now with a refrigerator that hasn't worked in over a month, and still another 10 days to go before parts would come in. We called another independent company and they are coming tomorrow to fix the refrigerator.

To say our experience has been bad is an understatement. At no time did anyone seem to be concerned we were without air in July and without a refrigerator for over a month. DO NOT waste your time with FA. Between service call charges you are responsible for and parts they say you are responsible for, you can have a reliable company do the work for the same cost out of pocket. Why give them $500 for a worthless warranty.

Top it all off, they continue to call asking is to renew. Not gonna happen. view less
DO NOT, I repeat, DO NOT do business with this company. Had a warranty with First American in a new home we purchased. When there was an issue with the air conditioning unit service company they sent misdiagnosed the issue. Our out of pocket cost was going to be $700 for repairs, with the warranty. Had an independent Lennox dealer come do a service call, diagnosed the problem correctly, and
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# 116026
Memphis - TN 09-11-2017
Marion Memphis TN
Posted On 09/11/17
Review No. 115945
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
A customer since 2005. I wouldn't use any other home warranty service. The service technicians are always professional and knowledgeable. The home warranty is a must for home owners as it has saved us thousands when our central air went out. They always call me before arrival so I can go to work and meet the technician when they're on their way. No big time window that requires me to stay at home all day waiting for them. Get their service, you won't be sorry! You'll be thrilled when your AC or heat goes out and it only costs one service call fee. view less
A customer since 2005. I wouldn't use any other home warranty service. The service technicians are always professional and knowledgeable. The home warranty is a must for home owners as it has saved us thousands when our central air went out. They always call me before arrival so I can go to work and meet the technician when they're on their way. No big time window that requires me to stay at
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# 115945
Mesquite - TX 09-08-2017
Denise Richmond Mesquite TX
Posted On 09/08/17
Review No. 115842
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I recently purchased this warranty and my hot water heater went out, I was surprised at how fast and prompt the service was. I have already recommended this service to my frIends and family.
# 115842
Chandler - AZ 09-07-2017
Ian Tiso Chandler AZ
Posted On 09/07/17
Review No. 115825
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our water heater stopped making hot water, and First American did everything they said they would - scheduled a contractor within 24 hours, who did good work and was professional.

Their visit required one follow-up, as they first replaced thermostats which worked for a day and had to return to replace the heating element; but they handled this professionally and at no additional expense. view less
Our water heater stopped making hot water, and First American did everything they said they would - scheduled a contractor within 24 hours, who did good work and was professional.

Their visit required one follow-up, as they first replaced thermostats which worked for a day and had to return to replace the heating element; but they handled this professionally and at no additional
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# 115825
Ormond beach - FL 08-31-2017
John Larkins Ormond beach FL
Posted On 08/31/17
Review No. 115651
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Very responsive and professional. Over the past several years all, except one on the contractors have been excellent, timely and professional.
# 115651
Burbank - CA 08-28-2017
Carolina Raines Burbank CA
Posted On 08/28/17
Review No. 115406
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
This is my second year FAHW and I never had a problem until last time. The problem was with the contractor FIRST CLASS PLUMBING SERVICE INCORPORATED. The were suppose to show up between 10 am-12pm, but never came. I had to call them. They said they came to my house and no one answered, which is not true because I was at home during that time. They re-scheduled for the same day (4-6pm) and this time they showed up and did the job properly. This was very inconvenient because I had to pretty much stay home all day. view less
This is my second year FAHW and I never had a problem until last time. The problem was with the contractor FIRST CLASS PLUMBING SERVICE INCORPORATED. The were suppose to show up between 10 am-12pm, but never came. I had to call them. They said they came to my house and no one answered, which is not true because I was at home during that time. They re-scheduled for the same day (4-6pm) and this
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# 115406
SUMTER - SC 08-26-2017
Saul SUMTER SC
Posted On 08/26/17
Review No. 115289
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
We had great experience with this company. At one point they did not have a contractor but they were able to work with me and we found a contractor. Repair has always been timely and we have no need to worry because we expect they will continue the good customer service and repair reliability.
# 115289
Granbury - TX 08-24-2017
Jim Traylor Granbury TX
Posted On 08/24/17
Review No. 115178
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We got this policy when we purchased the house and renewed for a second year because of the great customer service we had the first year. We have already had a claim this year and still fantastic customer service.
# 115178
Oceanside - CA 08-21-2017
Sarah Ingraham Oceanside CA
Posted On 08/21/17
Review No. 114987
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have a had a good experience with this company. We usually end up with a big repair every year that pays for what we spend on the yearly fee. I also like that when a repair person comes we know that they are not going to upsell anything. Their priority is to fix it if it can be fixed and only replace if necessary.
# 114987
Placerville - CA 08-19-2017
Judy Benstead Placerville CA
Posted On 08/19/17
Review No. 114911
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First American was great in taking care of my claim,. I have filed a few claims and have always been happy with their service , but I was not happy with the repair company that I delta wither this time which is not the insures fault. I would recommend first American home buyers to anyone that has a home.
# 114911
Four Oaks - NC 08-17-2017
William Sanders Four Oaks NC
Posted On 08/17/17
Review No. 114820
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I have contact the service numerous times. Customer service has always been top-notch. With one exception the repair servicers have been very knowledgeable and very professional. I believe this service is without a doubt critical to a homeowners sense of well-being. I have had this service for 10 years.
# 114820
Lakeland - TN 08-16-2017
Errol Lakeland TN
Posted On 08/16/17
Review No. 114669
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
A little upset because it took several weeks before my air conditioner was repaired and this all happen during the hottest week of the month. After making contact with the first service company, it took almost a week before they came out to repair. After that long wait it turned out they could not service my type of unit. I had to then wait for another service unit to be assigned, then I had to again wait another week before they could get to me. It was then determine my unit required a part to repaired, now another several more days awaiting part. The schedule date was a 30 min required call, they came, but no call now and they came outside of the scheduled window. Now had to wait again until the following day before it was finally fix. view less
A little upset because it took several weeks before my air conditioner was repaired and this all happen during the hottest week of the month. After making contact with the first service company, it took almost a week before they came out to repair. After that long wait it turned out they could not service my type of unit. I had to then wait for another service unit to be assigned, then I had
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# 114669
Las Vegas - NV 08-15-2017
Mary Moliterno Las Vegas NV
Posted On 08/15/17
Review No. 114524
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Been with your company for over 7 years. Great customer service. Always had my issues fixed. This company is a life saver!!!
# 114524
Lemoore - CA 08-14-2017
Mike Burke Lemoore CA
Posted On 08/14/17
Review No. 114508
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I was completely satisfied with the result with my very first service request with First American. Although, the contractor failed to communicate with me completely, First American made sure the repair/replacement was done quickly and by-passed the contractor to speed the process.
# 114508
North Las Vegas - NV 08-13-2017
Dwayne Mosbey North Las Vegas NV
Posted On 08/13/17
Review No. 114427
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First American Home Warranty is worth its weight in gold. It is a must have for any and everyone who owns a home. It pays for itself after the first visit.
# 114427
Bentonville - AR 08-12-2017
Chad Graham Bentonville AR
Posted On 08/12/17
Review No. 114376
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had a very poor experience with First American Home Warranty. We bought a home earlier this year and the sellers provided a home warranty through First American. Our A/C unit has gone out twice (same problem each time) and required 6 different trips to our home from the contractor so they could get certain resolutions approved by First American. Also resulted in 10 total days without A/C and the inside of my house being 85 degrees with two kids under 5.
The first time out, the contractor was approved to basically put a band aid on the problem and the second time actully addressed the problem but left us out of A/C again in the middle of summer. The part to fix the problem had to be ordered by First American Home Warranty and they refused to buy the right part which ended up taking our contractor all day which resulted in $400 of "uncovered costs". These uncovered costs were essentially labor for the contractor to make a part fit that didn't fit. We went back and forth on the phone just to get them to order the right part (that the contractor provided) and they refused. Horrible customer service and a mode that doesn't make sense. view less
I had a very poor experience with First American Home Warranty. We bought a home earlier this year and the sellers provided a home warranty through First American. Our A/C unit has gone out twice (same problem each time) and required 6 different trips to our home from the contractor so they could get certain resolutions approved by First American. Also resulted in 10 total days without A/C and
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# 114376
weslaco - TX 08-10-2017
Jose Villarreal weslaco TX
Posted On 08/10/17
Review No. 114223
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
They have forever changed the way i think about insurance companies , they were fast and efficient they cared about my problem like it was their own home. Their customer service is excellent and i feel much safer knowing they have my back if anything goes arye. As a First time home owner they have really made it easier to settle in and feel at ease about any surprises that might come about when owning a home. view less
They have forever changed the way i think about insurance companies , they were fast and efficient they cared about my problem like it was their own home. Their customer service is excellent and i feel much safer knowing they have my back if anything goes arye. As a First time home owner they have really made it easier to settle in and feel at ease about any surprises that might come about
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# 114223
El Sobrante - CA 08-10-2017
widwant kaur El Sobrante CA
Posted On 08/10/17
Review No. 114187
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Always very efficient and knowledgeable. Customer service representatives polite and professional.
# 114187
Amarillo - TX 08-08-2017
Stacie Smith Amarillo TX
Posted On 08/08/17
Review No. 114113
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a good experience this time with First American. They contacted me quickly regarding my claim. The first plumber that was sent was not able to complete the job due to a lack of equipment so they sent a second company out at no extra charge to me. The second plumber was able to quickly complete my job. First American customer service was also very helpful when we called to find out what was going on. view less
I had a good experience this time with First American. They contacted me quickly regarding my claim. The first plumber that was sent was not able to complete the job due to a lack of equipment so they sent a second company out at no extra charge to me. The second plumber was able to quickly complete my job. First American customer service was also very helpful when we called to find out what
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# 114113
Prineville - OR 08-08-2017
Jessica Prineville OR
Posted On 08/08/17
Review No. 114103
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This is the greatest company ever! Speaking with the customer service gal was so as and she was very friendly. We had our claim immediately and the company called to confirm. The service man was very professional and very friendly. I would very much so recommend this company to anyone buying a new house!
# 114103
Alpharetta - GA 08-07-2017
Scott K Alpharetta GA
Posted On 08/07/17
Review No. 113999
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First company assigned had a F rating with BBB.org so i called back and got a company with a A+ rating with BBB.org They need to be checking the reliability of the companies they assign the first company had 131 complaints with the Better Business Bureau this year so far. Reccommend you check out whom they are sending you they apparently have a bad ones mixed in with the good ones and if you get a bad one call back and ask for a good one view less
First company assigned had a F rating with BBB.org so i called back and got a company with a A+ rating with BBB.org They need to be checking the reliability of the companies they assign the first company had 131 complaints with the Better Business Bureau this year so far. Reccommend you check out whom they are sending you they apparently have a bad ones mixed in with the good ones and if you
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# 113999
Charleston - WV 08-05-2017
Carlos Rodgers Charleston WV
Posted On 08/05/17
Review No. 113894
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating

Happy to have done business with Mcatee Plumbing , and I have great trust in this company to handle what I need, when I need it., and they are true professionals. I highly recommend this company to everyone!
# 113894

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