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First American Home Warranty

Home Warranty Plan Details and Reviews for First American Home Warranty

First American Home Warranty

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Claim Number
888-988-5352
 Click to unlock number
Learn more about
First American's exciting
policies. Yes  No
Rating Timeline
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4.5 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
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P.O. Box 7248 Santa Rosa, CA 95407
888-988-5352 $288-$468
Premium $288-$468
Deductible $75-$95
Effective 30 days after enrollment
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 33
Total Reviews 1709
Complaint Resolution Yes
BBB Rating B
Executive Profiles Jeff Powell - President, Patrick Hogan - COO, Larry Davidson - Division President, Andy Hand - Vice President
No. of Employees 351
Headquarters Santa Rosa, CA
Address P.O. Box 7248 Santa Rosa, CA 95407
Alias 1st American Home Buyers Protection, F A H B P, Alliance Home Warranty, First American Home Warranty, Corporation of Florida, First American Home Buyers Protection

Write an honest review now !

Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote

Claim Number
888-988-5352
 Click to unlock number
Learn more about
First American's exciting
policies. Yes  No

Some plans cover repairs due to lack of maintenance.

Founded in 1984, First American Home Buyers Protection has established themselves as a leading provider of home warranties. They offer coverage in 38 states and the District of Columbia. Their coverage protects homeowners against costly repairs or replacements on a home’s essential systems and appliances. Their service is delivered through their large network of independent pre-screened contractors and qualified technicians.

FAHBP offers customers the ability to purchase coverage, submit, manage and track their service requests, make payments, and renew their warranty all online. Real estate professionals can manage all of their FAHBP warranties and access free marketing materials and sales tools.

Warranty products from First American start as low as $24 per month and place no restrictions on age of systems and appliances. The company offers the Basic Plan which provides coverage for your home’s standard appliances and the Premier Plan which expands coverage to major systems. Plan holders can also add the First Class Upgrade to their plan for more comprehensive coverage.
Service call fees vary depending on location.

Reviews & Ratings

Chapin - SC 11-15-2017
Marilyn Chapin SC
Posted On 11/15/17
Review No. 118472
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Upon arrival home after a two week business trip, my heater had broken. I placed a service order on the website, and the service people called within 4 hours to set an appointment. First American approved the service and the heater was repaired the next day.

This is the fifth year of service with First American, and they have always provided prompt repairman and quality repairs.
# 118472
Granbury - TX 11-08-2017
Bonnie Mitchell Granbury TX
Posted On 11/08/17
Review No. 118243
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I could write a novel about the hair-pulling experience I have had with this company. But I will simplify it by saying I had an unprofessional, inept contractor that too 2 months to complete a simple repair and was offered no assistance in resolution, escalating the issue, or given any apology or iota of concern for my situation. This company has shown me the absolute worst customer service I have experienced in my entire life. I will take every opportunity to warn people against signing up with First American.
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I could write a novel about the hair-pulling experience I have had with this company. But I will simplify it by saying I had an unprofessional, inept contractor that too 2 months to complete a simple repair and was offered no assistance in resolution, escalating the issue, or given any apology or iota of concern for my situation. This company has shown me the absolute worst customer service I
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# 118243
Savannah - GA 11-06-2017
Bob Harcharik Savannah GA
Posted On 11/06/17
Review No. 118147
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had American Home Shield for three years. I had only one HVAC experience with them and the contractor tried to defraud me...and I caught him doing so and reported it to AHS. Your business model is much better than theirs and all my experiences with First American so far are top notch. You have handled two HVAC problems for me and you could not have done better, Your contractor in this area, Comfort Air is a wonderful company with which to do business. Also, you website is very good. view less
I had American Home Shield for three years. I had only one HVAC experience with them and the contractor tried to defraud me...and I caught him doing so and reported it to AHS. Your business model is much better than theirs and all my experiences with First American so far are top notch. You have handled two HVAC problems for me and you could not have done better, Your contractor in this area,
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# 118147
Riverside - CA 10-19-2017
Daniel Tan Riverside CA
Posted On 10/19/17
Review No. 117325
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
After first visit, tech said it needed a part. One week passed and we did not hear boo from anyone. After I called FAHW, then all of a sudden part is in.
I have a feeling that if I did not call, the work will be put in the back burner.
# 117325
Midlothian - VA 10-17-2017
Holly Midlothian VA
Posted On 10/17/17
Review No. 117255
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Excelllent. I have used two other home warranty companies in the past and First American Home Warranty is the best. They have went up on my deducatable over the last 2 years from 75$ to 95$. I'm assuming it's because I use the warranty often. They have the best customer service, the companies they contract with do excellent work and are professional. I just purchased a home with a new company (paid for by the seller) and I am already not happy with them. As soon as this contract expires I will be back to First American Home Warranty. view less
Excelllent. I have used two other home warranty companies in the past and First American Home Warranty is the best. They have went up on my deducatable over the last 2 years from 75$ to 95$. I'm assuming it's because I use the warranty often. They have the best customer service, the companies they contract with do excellent work and are professional. I just purchased a home with a new
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# 117255
abilene - TX 10-16-2017
Sara abilene TX
Posted On 10/16/17
Review No. 117233
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Every time I call to use my warranty, they magically don't cover it...like my water heater...they pay to replaced the unit itself (like $500) but any modifications that goes with the work, they don't cover. I have zero idea what I am paying for and I am switching companies. Customer service is terrible and the contractors they use are even worse.
# 117233
Portsmouth - VA 10-14-2017
Earl Robinson Portsmouth VA
Posted On 10/14/17
Review No. 117190
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First America warranty is one of the best warranty companies that we have in the USA! Other warranty companies have too many loopholes that will put a lot of the cost on the consumers, which is (hidden cost). Research each company and read what they will cover and not cover in there policy. You will find out why First America Warranty is First in the USA!!!
# 117190
Calabasas - CA 10-06-2017
Barbara Levine Calabasas CA
Posted On 10/06/17
Review No. 116906
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've dealt with another Home Warranty Service prior to using 1st American and the difference in these is quite a lot. I wait on the phone less; I get better and faster service with the contractors and 1st American's customer service are the best.
# 116906
Fountain Inn - SC 10-03-2017
Bryan K Bullock Fountain Inn SC
Posted On 10/03/17
Review No. 116802
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Well worth the money. All contractors we have used are sluggish to respond but have done quality work each time. . The First American People have been great to to work with.
# 116802
San Antonio - TX 10-03-2017
Keith M San Antonio TX
Posted On 10/03/17
Review No. 116772
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is interested in only one thing: Collecting premiums from you. They then will seize on one of the many loopholes in their policy to deny your claim. Don't waste your money on a policy from this company.
# 116772
Canton - GA 09-20-2017
April Nealey Canton GA
Posted On 09/20/17
Review No. 116292
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First American Home Warranty is the first home warranty company of MANY that I have used and would actually recommend to anyone. The ease of service from calling to purchase, down to having your appliance repaired is AMAZING! The customer care reps on the phone are more than helpful and knowledgeable on the warranty and issues. They treat you like a friend. The day I called because my garage door wasn't opening automatically, they sent someone to my house within hours...I also had several appliances go out at the same time, they scheduled all the techs to come on the same day as to not inconvenience me! What a refreshing concept! To my surprise, SEARS techs showed up to fix all of my appliances! SEARS! Not some low budget contractor, SEARS! Not to mention, I later found out that the garage door company is one of the highest rated in my state!! Superior service is an understatement. I have had several home warranties in my years of home ownership, I can tell you this, you're wasting money if you choose any other company! First American will be my choice from here on! view less
First American Home Warranty is the first home warranty company of MANY that I have used and would actually recommend to anyone. The ease of service from calling to purchase, down to having your appliance repaired is AMAZING! The customer care reps on the phone are more than helpful and knowledgeable on the warranty and issues. They treat you like a friend. The day I called because my garage
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# 116292
Louisville - KY 09-19-2017
Bobbi C Louisville KY
Posted On 09/19/17
Review No. 116255
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
There was a little miscommunication about additional funds I had to provide to the service repairman upon arrival, outside of my initial service fee. I would have liked for the company to inform me of what I'd be required to pay prior to the contractor advising me. However, it is a great service I would use again and again. I would tell other homeowners to use this warranty company.
# 116255
Raleigh - NC 09-16-2017
Terri Fishman Raleigh NC
Posted On 09/16/17
Review No. 116200
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We were very skeptical at first, moved from up North and never heard of this concept. Our real estate agent made the sellers of our 9 year old home pay for the first year of this warrently. So far it has been well worth it! We have used it three or four times, each time the service people arrived with in two business days as promised. They are local professionals who are contracted with FAHB. They have to prioritized our calls. They fixed our refrigerator, toilets, and air conditioning problems. Highly recommend! Great piece of mind for our now 10 year old home. view less
We were very skeptical at first, moved from up North and never heard of this concept. Our real estate agent made the sellers of our 9 year old home pay for the first year of this warrently. So far it has been well worth it! We have used it three or four times, each time the service people arrived with in two business days as promised. They are local professionals who are contracted with
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# 116200
Atlanta - GA 09-12-2017
William Atlanta GA
Posted On 09/12/17
Review No. 116026
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
DO NOT, I repeat, DO NOT do business with this company. Had a warranty with First American in a new home we purchased. When there was an issue with the air conditioning unit service company they sent misdiagnosed the issue. Our out of pocket cost was going to be $700 for repairs, with the warranty. Had an independent Lennox dealer come do a service call, diagnosed the problem correctly, and charged us $725 for all the repairs and parts, no warranty. Did a cash out and paid out of pocket.

Issue with refrigerator and again service company they sent misdiagnosed the problem. Replaced a part that wasn't needed and 2 days later the refrigerator went out again. Service company came back out, and we paid another service call fee, had another diagnosis. Got the run around from FA and service on who was ordering the parts. Finally FA ordered the parts seven days after the service call, and told us it would be another 2 weeks before the parts came in. Sitting here now with a refrigerator that hasn't worked in over a month, and still another 10 days to go before parts would come in. We called another independent company and they are coming tomorrow to fix the refrigerator.

To say our experience has been bad is an understatement. At no time did anyone seem to be concerned we were without air in July and without a refrigerator for over a month. DO NOT waste your time with FA. Between service call charges you are responsible for and parts they say you are responsible for, you can have a reliable company do the work for the same cost out of pocket. Why give them $500 for a worthless warranty.

Top it all off, they continue to call asking is to renew. Not gonna happen. view less
DO NOT, I repeat, DO NOT do business with this company. Had a warranty with First American in a new home we purchased. When there was an issue with the air conditioning unit service company they sent misdiagnosed the issue. Our out of pocket cost was going to be $700 for repairs, with the warranty. Had an independent Lennox dealer come do a service call, diagnosed the problem correctly, and
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# 116026
Memphis - TN 09-11-2017
Marion Memphis TN
Posted On 09/11/17
Review No. 115945
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
A customer since 2005. I wouldn't use any other home warranty service. The service technicians are always professional and knowledgeable. The home warranty is a must for home owners as it has saved us thousands when our central air went out. They always call me before arrival so I can go to work and meet the technician when they're on their way. No big time window that requires me to stay at home all day waiting for them. Get their service, you won't be sorry! You'll be thrilled when your AC or heat goes out and it only costs one service call fee. view less
A customer since 2005. I wouldn't use any other home warranty service. The service technicians are always professional and knowledgeable. The home warranty is a must for home owners as it has saved us thousands when our central air went out. They always call me before arrival so I can go to work and meet the technician when they're on their way. No big time window that requires me to stay at
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# 115945
Mesquite - TX 09-08-2017
Denise Richmond Mesquite TX
Posted On 09/08/17
Review No. 115842
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I recently purchased this warranty and my hot water heater went out, I was surprised at how fast and prompt the service was. I have already recommended this service to my frIends and family.
# 115842
Chandler - AZ 09-07-2017
Ian Tiso Chandler AZ
Posted On 09/07/17
Review No. 115825
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our water heater stopped making hot water, and First American did everything they said they would - scheduled a contractor within 24 hours, who did good work and was professional.

Their visit required one follow-up, as they first replaced thermostats which worked for a day and had to return to replace the heating element; but they handled this professionally and at no additional expense. view less
Our water heater stopped making hot water, and First American did everything they said they would - scheduled a contractor within 24 hours, who did good work and was professional.

Their visit required one follow-up, as they first replaced thermostats which worked for a day and had to return to replace the heating element; but they handled this professionally and at no additional
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# 115825
Ormond beach - FL 08-31-2017
John Larkins Ormond beach FL
Posted On 08/31/17
Review No. 115651
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Very responsive and professional. Over the past several years all, except one on the contractors have been excellent, timely and professional.
# 115651
Burbank - CA 08-28-2017
Carolina Raines Burbank CA
Posted On 08/28/17
Review No. 115406
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
This is my second year FAHW and I never had a problem until last time. The problem was with the contractor FIRST CLASS PLUMBING SERVICE INCORPORATED. The were suppose to show up between 10 am-12pm, but never came. I had to call them. They said they came to my house and no one answered, which is not true because I was at home during that time. They re-scheduled for the same day (4-6pm) and this time they showed up and did the job properly. This was very inconvenient because I had to pretty much stay home all day. view less
This is my second year FAHW and I never had a problem until last time. The problem was with the contractor FIRST CLASS PLUMBING SERVICE INCORPORATED. The were suppose to show up between 10 am-12pm, but never came. I had to call them. They said they came to my house and no one answered, which is not true because I was at home during that time. They re-scheduled for the same day (4-6pm) and this
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# 115406
SUMTER - SC 08-26-2017
Saul SUMTER SC
Posted On 08/26/17
Review No. 115289
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
We had great experience with this company. At one point they did not have a contractor but they were able to work with me and we found a contractor. Repair has always been timely and we have no need to worry because we expect they will continue the good customer service and repair reliability.
# 115289
Granbury - TX 08-24-2017
Jim Traylor Granbury TX
Posted On 08/24/17
Review No. 115178
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We got this policy when we purchased the house and renewed for a second year because of the great customer service we had the first year. We have already had a claim this year and still fantastic customer service.
# 115178
Oceanside - CA 08-21-2017
Sarah Ingraham Oceanside CA
Posted On 08/21/17
Review No. 114987
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have a had a good experience with this company. We usually end up with a big repair every year that pays for what we spend on the yearly fee. I also like that when a repair person comes we know that they are not going to upsell anything. Their priority is to fix it if it can be fixed and only replace if necessary.
# 114987
Placerville - CA 08-19-2017
Judy Benstead Placerville CA
Posted On 08/19/17
Review No. 114911
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First American was great in taking care of my claim,. I have filed a few claims and have always been happy with their service , but I was not happy with the repair company that I delta wither this time which is not the insures fault. I would recommend first American home buyers to anyone that has a home.
# 114911
Four Oaks - NC 08-17-2017
William Sanders Four Oaks NC
Posted On 08/17/17
Review No. 114820
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I have contact the service numerous times. Customer service has always been top-notch. With one exception the repair servicers have been very knowledgeable and very professional. I believe this service is without a doubt critical to a homeowners sense of well-being. I have had this service for 10 years.
# 114820
Lakeland - TN 08-16-2017
Errol Lakeland TN
Posted On 08/16/17
Review No. 114669
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
A little upset because it took several weeks before my air conditioner was repaired and this all happen during the hottest week of the month. After making contact with the first service company, it took almost a week before they came out to repair. After that long wait it turned out they could not service my type of unit. I had to then wait for another service unit to be assigned, then I had to again wait another week before they could get to me. It was then determine my unit required a part to repaired, now another several more days awaiting part. The schedule date was a 30 min required call, they came, but no call now and they came outside of the scheduled window. Now had to wait again until the following day before it was finally fix. view less
A little upset because it took several weeks before my air conditioner was repaired and this all happen during the hottest week of the month. After making contact with the first service company, it took almost a week before they came out to repair. After that long wait it turned out they could not service my type of unit. I had to then wait for another service unit to be assigned, then I had
... view more
# 114669
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