First American Home Warranty

Home Warranty Plan Details and Reviews for First American Home Warranty

First American Home Warranty
Rating Timeline
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4.4 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating

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P.O. Box 7248 Santa Rosa, CA 95407
888-988-5352 $288-468
Premium $288-468
Deductible $65-75
Effective 30 days after enrollment
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 33
Total Reviews 1653
Complaint Resolution Yes
BBB Rating B
Executive Profiles Jeff Powell - President, Patrick Hogan - COO, Larry Davidson - Division President, Andy Hand - Vice President
No. of Employees 351
Headquarters Santa Rosa, CA
Address P.O. Box 7248 Santa Rosa, CA 95407
Alias 1st American Home Buyers Protection, F A H B P, Alliance Home Warranty, First American Home Warranty, Corporation of Florida, First American Home Buyers Protection
Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
888-988-5352

Some plans cover repairs due to lack of maintenance.

Founded in 1984, First American Home Buyers Protection has established themselves as a leading provider of home warranties. They offer coverage in 38 states and the District of Columbia. Their coverage protects homeowners against costly repairs or replacements on a home’s essential systems and appliances. Their service is delivered through their large network of independent pre-screened contractors and qualified technicians.

FAHBP offers customers the ability to purchase coverage, submit, manage and track their service requests, make payments, and renew their warranty all online. Real estate professionals can manage all of their FAHBP warranties and access free marketing materials and sales tools.

Warranty products from First American start as low as $24 per month and place no restrictions on age of systems and appliances. The company offers the Basic Plan which provides coverage for your home’s standard appliances and the Premier Plan which expands coverage to major systems. Plan holders can also add the First Class Upgrade to their plan for more comprehensive coverage.
Service call fees vary depending on location.

Reviews & Ratings

Rocklin - CA 07-20-2017
Judie Barker , Rocklin CA
Posted On 07/20/17
Review No. 113008
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very pleased with service, Edwards heating and air did my service, very good, South placer never contacted me toll after work was done
# 113008
Lebanon - OH 07-20-2017
J W , Lebanon OH
Posted On 07/20/17
Review No. 113007
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
There are multiple issues with this company: customer service, service, coverage, and communication just to name a few. We requested a contractor through them to have a contractor come out and look at our AC unit (over a month ago). The first contractor did not accept the claim, the second contractor who did accept it, came out, but could not find the problem so they just put refrigerant in. Since this did not work, I contacted the First American Home Warranty again to get this issue resolved, but every time we tried to call up there, they would hang up mid conversation and did not bother to call us back! We put in a reoccurring request, but was having issues getting a contractor to come out. We contacted them multiple times letting them know that no one was contacting us, but they said they will call some people and call us back.... yeah, that never happened. We called the contractor who originally came out, same thing happened as the first time. I messaged them, since obviously calling was getting no where and I was too frustrated at this point to be on the phone. I put in a new request since the reoccurring problem request was getting me no where. They said if I didn't want to pay another $65 for them to come out, then I would have to do a reoccurring request, even though I explained to them that it got me no where. With the new request, a new contractor came out (this is now a MONTH AFTER I first reported my problem because they were useless trying to help me get a contractor out). This contractor did the exact same thing as the original (and second) time someone came out to look at our AC. I told him I was not paying the $65 and he could take it up with First American Home Warranty if he wanted it. I emailed them, and told them at this point every time I put in a request, the same three contractors are getting the work order and just denying it.... so what am I supposed to do!? I asked them if I got another contractor to come out to actually fix it, could they just reimburse me... of course they said NO. I then proceeded to ask them, if I am paying for your service to cover my house (and things) under warranty, but you can't get anyone out to actually fix them.... what am I paying you for!?!? they have yet to answer me, they have yet to find someone to come out and fix the problem (now a month and a half into this issue in the middle of summer), they have yet to answer any of my questions what so ever.... I have literally paid a years worth of just arguing with customer service and my issues to not be resolved. AWESOME! This company is a complete joke and a waste of money... I will do more research next time when choosing a home warranty company. view less
There are multiple issues with this company: customer service, service, coverage, and communication just to name a few. We requested a contractor through them to have a contractor come out and look at our AC unit (over a month ago). The first contractor did not accept the claim, the second contractor who did accept it, came out, but could not find the problem so they just put refrigerant in.
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# 113007
Montgomery - TX 07-19-2017
Dale Elders , Montgomery TX
Posted On 07/19/17
Review No. 112939
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great service for me. I've called First American before and have not had any problems. This time had A/C problems. The technician diagnosed the problem very quickly, after I explained what it was doing. My A/C unit was repaired in 20 minutes -bad capacitor. I did have one small beef to say that it did take a week to get out to the job. But maybe that's probably due to few tech's for their area. Maybe they could refer to another service co. as a backup. Thankfully we had a window unit to help keep the humidity down while we waited.
view less
Great service for me. I've called First American before and have not had any problems. This time had A/C problems. The technician diagnosed the problem very quickly, after I explained what it was doing. My A/C unit was repaired in 20 minutes -bad capacitor. I did have one small beef to say that it did take a week to get out to the job. But maybe that's probably due to few tech's for their
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# 112939
Ridgeland - MS 07-16-2017
Dee , Ridgeland MS
Posted On 07/16/17
Review No. 112667
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I'm been pleased with the service since purchasing my first home. I don't use it very often, but knowing I have the service eases my mine!! I have renewed twice since initial purchase.
# 112667
canyon country - CA 07-15-2017
ann kephart , canyon country CA
Posted On 07/15/17
Review No. 112575
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
it would be nice if they had contractors that were available on the weekends and next day service.
# 112575
Lawrenceville - GA 07-14-2017
Janith , Lawrenceville GA
Posted On 07/14/17
Review No. 112559
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
They are well worth the money for at least the first years until you rebuild your savings. My oven and dishwasher literally stopped working 3 months after I bought my house. They were quick! Fixed my oven and replaced my dishwasher.
# 112559
FLORISSANT - MO 07-14-2017
WILMA L MOTT , FLORISSANT MO
Posted On 07/14/17
Review No. 112540
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Been with this company for 13 yrs and I have always been satisfied with the service I've received. Would surely suggest giving it a try.
# 112540
Montgomery - TX 07-13-2017
Terry Modeland , Montgomery TX
Posted On 07/13/17
Review No. 112460
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
The first sears techniction never showed up, once he finally showed up,it was clear he just didn't want to mess with it.....the second sears tech was awesome and did the repair professionally and complete..
# 112460
Santa Clara - UT 07-11-2017
Christy B , Santa Clara UT
Posted On 07/11/17
Review No. 112254
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our AC unit went out in Southern Utah on a very hot (110) day. Contacted customer service for a repair and after the first service company wasn't able to get to us for 4-5 days... we called back and First America contacted another AC company and we had someone here the next afternoon. The wait time to speak with someone was a little much and we hadn't set up our account yet to make a service order online(I hear is faster)...over all they did take very good care of us and we able to sleep in a nice cool home! Thanks First America for taking care of a hot situation! : ) view less
Our AC unit went out in Southern Utah on a very hot (110) day. Contacted customer service for a repair and after the first service company wasn't able to get to us for 4-5 days... we called back and First America contacted another AC company and we had someone here the next afternoon. The wait time to speak with someone was a little much and we hadn't set up our account yet to make a service
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# 112254
Redmond - WA 07-10-2017
Colleen CosMaria , Redmond WA
Posted On 07/10/17
Review No. 112205
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The money I have saved since purchasing my (newish) home a couple years agoa by having this warranty service has been incredible. "They" always say that when one appliance goes, they all go at the same time - when this happened to me, all have been replaced or fixed for a fraction of the cost it would have been w/out this warranty. As a general skeptic to home warranty's I am very glad I obtained this and extended it each year. The money spent here, gives me peace of mind that well respected, quick service professionals are available at any time to keep my home oasis running smoothly. view less
The money I have saved since purchasing my (newish) home a couple years agoa by having this warranty service has been incredible. "They" always say that when one appliance goes, they all go at the same time - when this happened to me, all have been replaced or fixed for a fraction of the cost it would have been w/out this warranty. As a general skeptic to home warranty's I am very glad I
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# 112205
Dallas - TX 07-08-2017
Phil , Dallas TX
Posted On 07/08/17
Review No. 112107
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've had First American for the last three years and can't recommend them enough. With a 20+ year old HVAC system in my house, we've had to make four or five service service calls, each of which would have cost us WAY over our deductible to get fixed. From a financial standpoint a warranty has been a deal. First American has fast service and (so far) great contractors so there's some icing on the cake. The only negative I can think of (and this is true with any home warranty company) is that if a major repair needs to be done, they will get multiple quotes from multiple contractors, which can take a week or two. Other than that their website is easy to use, they're super fast to respond to service requests, and they really follow up with contractors to make sure work is being done. view less
I've had First American for the last three years and can't recommend them enough. With a 20+ year old HVAC system in my house, we've had to make four or five service service calls, each of which would have cost us WAY over our deductible to get fixed. From a financial standpoint a warranty has been a deal. First American has fast service and (so far) great contractors so there's some icing on
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# 112107
Canton - GA 07-07-2017
David C Brubaker , Canton GA
Posted On 07/07/17
Review No. 112084
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have a large house so the premium is twice a normal size home. I have 3 homes using American First Home Warranty coverage. The service has been exceptional at each of the homes. The contractors have been professional and have resolved the problem very quickly. My most recent service was a leaky hot water heater. The contractor was very professional.
# 112084
LEMON GROVE - CA 07-06-2017
SHERRY BROWN , LEMON GROVE CA
Posted On 07/06/17
Review No. 111990
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
WE HAD 2 SERVICE CALLS IN THE LAST YEAR, HEATER, AND POOL HEATER. HOUSE HEATER WAS REPAIRED THE SAME DAY. SADLY, THE POOL HEATER HAD TO BE REPLACED, IT WAS NOT REPAIRABLE, THANK GOODNESS MY AMAZING HOME WARRANTY REPLACED THE UNIT IN TIME FOR THE 4TH OF JULY CELEBRATION. NEEDLESS TO SAY, WE ARE VERY HAPPY CUSTOMERS, THANK YOU.
# 111990
Horn Lake - MS 07-01-2017
The Hubbards , Horn Lake MS
Posted On 07/01/17
Review No. 111719
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very satisfied with both FAH and the service company (Cooper Garage Door). Problem was rectified in a couple of days and no complaints since.
# 111719
Portland - TX 07-01-2017
Cheryl Moon , Portland TX
Posted On 07/01/17
Review No. 111706
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Awesome, speedy and professional service. I recommend First American for homeowners. I had plumbing issues that needed to be resolved. I called, filed a claim, was given the number to contact one of their trusted professionals and within two days the work was completed, issue corrected service!
# 111706
Grand Prairie - TX 06-30-2017
Raul Gonzalez , Grand Prairie TX
Posted On 06/30/17
Review No. 111676
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First time home buyers here, we were lucky enough to get two years of the platinum coverage I believe. So far even in a newer house we have had to use it twice. It's definitely worth paying for instead of out of pocket, great customer service so far nothing negative to say about FAHW. Thanks you guys!
# 111676
Montgomery - TX 06-26-2017
Julie Jackson , Montgomery TX
Posted On 06/26/17
Review No. 111434
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First American Home Warranty is a great Company they really pull thru fast. The Technicians are very knowledgeable and pleasant. We have been customers for several years and so far enjoyed the business relationship.
# 111434
LINCOLN - NE 06-25-2017
Stacy Waldron , LINCOLN NE
Posted On 06/25/17
Review No. 111402
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
They were amazing and very knowledgeable about the repairs. I appreciated how quickly they replaced my disposal
# 111402
Simpsonville - SC 06-22-2017
Andrea , Simpsonville SC
Posted On 06/22/17
Review No. 111298
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Made my first claim with first American, it was simple, professional and efficient! So glad we made the decision to go with first American.
# 111298
Melbourne - FL 06-21-2017
Don Moody , Melbourne FL
Posted On 06/21/17
Review No. 111258
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
First American was quick and thorough when replacing my old air conditioning unit. The contractor they used was prompt and knowledgeable. I am so glad we are covered by them.
# 111258
Maumelle - AR 06-21-2017
debra stuart , Maumelle AR
Posted On 06/21/17
Review No. 111247
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have been realitively happy with this home warranty until our air-conditioning unit went out 9 days ago. The company assigned to fix the problem has told us different stories about the part needed several different times. I have called first American home warranty several times and get "I'm sorry". It has been in the high eighties with high humidity. Finally we were offered 150 dollars to buy fans to blow the hot air around. I have explained that a disabled veteran is living in this heat. So we continue to wait to get our air-conditioning fixed. We may have to get a personal loan to pay for a new system. I will not renew our home warranty when this contract expires. I have had American home shield before and have never had a bad experience. view less
We have been realitively happy with this home warranty until our air-conditioning unit went out 9 days ago. The company assigned to fix the problem has told us different stories about the part needed several different times. I have called first American home warranty several times and get "I'm sorry". It has been in the high eighties with high humidity. Finally we were offered 150 dollars to
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# 111247
Littleton - CO 06-21-2017
Cory Vasquez , Littleton CO
Posted On 06/21/17
Review No. 111207
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We've been semi-satisfied customers for 6 years until now. Each summer we've had to call for someone to come out to fix our air conditioner with a service expense of course and now we're realizing it's only been a bandaid for an AC unit that needs to be replaced. And now for the past three weeks we've been without AC and have spent $180 in 3 different service calls to try to get our Air Conditioner fixed. The repairman can't or won't fix it. While it worked for one day, we had to go outside to poor water on it every hour or it would freeze up. Now we're completely without AC with a high in Colorado of 95 today. First American Home Warranty has done little to help and has even been somewhat argumentative about the situation. We're told someone MAY come out tomorrow to look at it but we have our doubts. In the meantime, we're taking our 2 kids and 2 dogs to a hotel at our own expense. We'll be canceling our policy as we could have bought a new AC unit by now in fans, hotel rooms and service visit costs. view less
We've been semi-satisfied customers for 6 years until now. Each summer we've had to call for someone to come out to fix our air conditioner with a service expense of course and now we're realizing it's only been a bandaid for an AC unit that needs to be replaced. And now for the past three weeks we've been without AC and have spent $180 in 3 different service calls to try to get our Air
... view more
# 111207
Folsom - CA 06-10-2017
Shirley Drake , Folsom CA
Posted On 06/10/17
Review No. 110858
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had several claims in the past couple of years, mainly for plumbing problems which require rapid service and have never been more satisfied with the company or the service which has been supplied to take care of the problem. I would recommend First American to anyone. It gives me peace of mind to know I can always count on them!!
# 110858
Calexico - CA 06-09-2017
Monica Ayala , Calexico CA
Posted On 06/09/17
Review No. 110834
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very fast service very reliable and have great contractors!!! Will never change them First American Home Warranty is the best!!!
# 110834
Greer - SC 06-07-2017
Christina Ross , Greer SC
Posted On 06/07/17
Review No. 110783
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
While a contractor is assigned immediately, sometimes they are unable to schedule repairs until a few days later. This is okay except in cases of heat/AC or hot water heater issues. But overall, knowing I won't have a huge bill all at once is a big thing. I can't think of a year that I did not feel like I got my money back in repair costs and I've had a warranty over 20 years. I treat this like a utility bill so I don't mind paying every month. view less
While a contractor is assigned immediately, sometimes they are unable to schedule repairs until a few days later. This is okay except in cases of heat/AC or hot water heater issues. But overall, knowing I won't have a huge bill all at once is a big thing. I can't think of a year that I did not feel like I got my money back in repair costs and I've had a warranty over 20 years. I treat this
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# 110783

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