First American Home Warranty

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Home Warranty Plan Details and Reviews for First American Home Warranty

First American Home Warranty

Call Now for a Quote
888-988-5352

Rating Timeline
Customer Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Service Timeliness 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Repair Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Overall Rating3.8 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Get your Peace of Mind back
With a Trustworthy Home Warranty
PO Box 8030 Canoga Park, CA 91309-8030
888-988-5352 $288-$468
Premium $288-$468
Deductible $75-$95
Effective 30 days after enrollment
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 34
Total Reviews 1842
Complaint Resolution Yes
BBB Rating B
Executive Profiles Jeff Powell - President, Patrick Hogan - COO, Larry Davidson - Division President, Andy Hand - Vice President
No. of Employees 351
Headquarters Santa Rosa, CA
Address PO Box 8030 Canoga Park, CA 91309-8030
Alias 1st American Home Buyers Protection, F A H B P, Alliance Home Warranty, First American Home Warranty, Corporation of Florida, First American Home Buyers Protection

Write an honest review now !

Get your Peace of Mind back
With a Trustworthy Home Warranty

Call Now for a Quote
888-988-5352

Write an honest review now !

Some plans cover repairs due to lack of maintenance.

Founded in 1984, First American Home Buyers Protection has established themselves as a leading provider of home warranties. They offer coverage in 38 states and the District of Columbia. Their coverage protects homeowners against costly repairs or replacements on a home’s essential systems and appliances. Their service is delivered through their large network of independent pre-screened contractors and qualified technicians.

FAHBP offers customers the ability to purchase coverage, submit, manage and track their service requests, make payments, and renew their warranty all online. Real estate professionals can manage all of their FAHBP warranties and access free marketing materials and sales tools.

Warranty products from First American start as low as $24 per month and place no restrictions on age of systems and appliances. The company offers the Basic Plan which provides coverage for your home’s standard appliances and the Premier Plan which expands coverage to major systems. Plan holders can also add the First Class Upgrade to their plan for more comprehensive coverage.
Service call fees vary depending on location.

Reviews & Ratings

Los Angeles - CA 06-21-2018
Ian Schorvitz Los Angeles CA
Posted On 06/21/18
Review No. 128221
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Make sure you Vet the contractors they send out.
The HVAC contractor they sent to me had a "D" rating.
Ruined the unit they were trying to fix.
They have a "B" rating with the BBB
# 128221
Plano - TX 06-19-2018
Tom Metcalfe Plano TX
Posted On 06/19/18
Review No. 128057
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First American is good at handling the claim and getting good workers out to our house quickly.
# 128057
Las Vegas - NV 06-19-2018
J Orlando Las Vegas NV
Posted On 06/19/18
Review No. 128056
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The automated system is fantastic; it immedialey provides you with the service company information. Then I love getting the constant updates and receiving the name of the person who is actually arriving at my home to perform the service. When I have had service provider(s) that did not meet my standards, it was easy to let First American know the issue(s) and request to not have that provider come to my home. I have been a customer for 14 years and would never have another home warranty company. view less
The automated system is fantastic; it immedialey provides you with the service company information. Then I love getting the constant updates and receiving the name of the person who is actually arriving at my home to perform the service. When I have had service provider(s) that did not meet my standards, it was easy to let First American know the issue(s) and request to not have that
... view more
# 128056
Brandon - MS 06-19-2018
Charles Brasher Brandon MS
Posted On 06/19/18
Review No. 128035
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
A lot depends upon the contractor you get. Some are considerably better than others. Only complaint is that on some of your smaller items such as washer/dryer, etc. the contractor could better access your problem and not have to schedule more than one or two trips to get the job done. Some have to order parts from a specific location and that sometimes can take a week or two just to get your part in. view less
A lot depends upon the contractor you get. Some are considerably better than others. Only complaint is that on some of your smaller items such as washer/dryer, etc. the contractor could better access your problem and not have to schedule more than one or two trips to get the job done. Some have to order parts from a specific location and that sometimes can take a week or two just to get your
... view more
# 128035
Huntington Beach - CA 06-17-2018
Hittman Huntington Beach CA
Posted On 06/17/18
Review No. 127934
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Beware of this home warranty... Had them for a few years without any claims, until my first one. The subcontractors they choose are just as bad as First American Home Warranty. My first and last claim... Not worth the extra money spent and not worth the effort it takes to try to get them to cover what they say is covered. They will take months and in some cases years to make it right. My suggestions is try another insurance company! view less
Beware of this home warranty... Had them for a few years without any claims, until my first one. The subcontractors they choose are just as bad as First American Home Warranty. My first and last claim... Not worth the extra money spent and not worth the effort it takes to try to get them to cover what they say is covered. They will take months and in some cases years to make it right. My
... view more
# 127934
South Jordan - UT 06-13-2018
Michelle South Jordan UT
Posted On 06/13/18
Review No. 127768
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Every issue I have had, American Home Warranty has been very professional, helpful, and friendly. If something needed covering or replaced, there was no hesitation or run around. That was a great feeling. And, they have always made sure to send reputable providers, not just anyone.
# 127768
West Hollywood - CA 06-08-2018
Lois Lanyard West Hollywood CA
Posted On 06/08/18
Review No. 127472
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a very good experience with American Home. Called on a Sunday, they had a contractor contact me on Monday, they were at my condo on Tuesday to fix my AC. PlatinumRepair sent Alex...his diagnosis was right on. He left to get some parts and retuned to finish the job. Very pleased with the service and work performed. Kudos to Platinum Repair and Alex! I am sooo cool!
# 127472
Lincoln - NE 06-07-2018
Patty Krumm Lincoln NE
Posted On 06/07/18
Review No. 127449
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First American is a great company. They always take care of my issues very quickly. They do not raise their rates on you when it comes time to renew. My claims do not get lost. It is a great comfort to know they will help me out when something breaks!!!
# 127449
Chino Hills - CA 06-07-2018
Kevin B Study Chino Hills CA
Posted On 06/07/18
Review No. 127435
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had a pool heater problem, in April 9th 2018, they sent a company out to repair it. Each time they told me (6) times that they ordered the wrong part. It’s now June 7th 2018, still not repaired. I called several advisers, they said they would call back, but “ They “ never did. BAD BAD Business company. I called my lawyers. I will get this repaired.......
# 127435
Henderson - NV 06-07-2018
Jeanette Cohen Henderson NV
Posted On 06/07/18
Review No. 127433
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very satisfied with American Home Warranty. They are very courteous, professional ,prompt and caring company repesentatives. No complaints and would recommend to family and friends.
# 127433
DURANGO - CO 05-30-2018
Dan J DURANGO CO
Posted On 05/30/18
Review No. 127099
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Outstanding company of honor.
They fix things when broken and try to replace when necessary or do a cash out.
Very reputable Company!!
# 127099
Portland - OR 05-29-2018
Jill Sockolov Portland OR
Posted On 05/29/18
Review No. 127049
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have never dealt with such poorly communicative people and services. I wish I did not have to deal with them, but sadly I have a warranty for a whole year. I would highly suggest not using these people.
# 127049
Ballwin - MO 05-29-2018
Ceci Powell Ballwin MO
Posted On 05/29/18
Review No. 127048
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The repair required two visits by HVAC technicians and two visits by electricians, more than normal. All visits were within a week, work was done courteously and repair was finally completed.
# 127048
Leon - WV 05-25-2018
Terri Nunn Leon WV
Posted On 05/25/18
Review No. 126893
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
On time, very pleasant, explains everything, answered all my questions, Great!
# 126893
Corpus Christi - TX 05-20-2018
Keith Kelley Corpus Christi TX
Posted On 05/20/18
Review No. 126644
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Sometimes it is difficult to understand the First American representatives on the phone. However, once we find a representative that we can understand, the service is completed in a timely manner. They always follow up on the repairs.
We have had to ask for a different company to repair our HVAC and First American found another company that did quality work.
# 126644
Knoxville - TN 05-19-2018
Jacqueline Burg Knoxville TN
Posted On 05/19/18
Review No. 126615
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Text Rep & Person Covering - As he is Out of town - said they would handle issue Thursday evening - All day Friday text - said handling - no response - kept texting as of Saturday 9:43am no response - Signed on to online system THEY DID NOT EVEN SUBMIT CLAIM as THEY SAID THEY WOULD
I am a REALTOR and have used them for Years with my Previous Rep ALWAYS making things right - responding to calls. view less
Text Rep & Person Covering - As he is Out of town - said they would handle issue Thursday evening - All day Friday text - said handling - no response - kept texting as of Saturday 9:43am no response - Signed on to online system THEY DID NOT EVEN SUBMIT CLAIM as THEY SAID THEY WOULD
I am a REALTOR and have used them for Years with my Previous Rep ALWAYS making things right - responding
... view more
# 126615
Harrison - TN 05-17-2018
Teresa Denton Harrison TN
Posted On 05/17/18
Review No. 126526
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
For large replacements and repairs, they will send different contractors to “diagnose” the problem (until they pay one enough to “diagnose” the problem, to benefit First American Home Warranty. It may take WEEKS to resolve repairs or replacements that need to be made. Still waiting for our resolution.
# 126526
Corona - CA 05-16-2018
Maria Corona CA
Posted On 05/16/18
Review No. 126488
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
This was our 3rd time using our warranty. We had no problems. 1. water heater was not lighting, sent someone out within 2 days, it was a simple part that cost about $16. 2. ac was not blowing cold air during the heat wave in August he was out the next day, again it was a simple sensor probably about $30 part. 3. Couldn't light up the pool/spa heater. Simple fix turned a knob and it came on, but he fixed some loose wires from a previous service from previous owner. So we have no complains. view less
This was our 3rd time using our warranty. We had no problems. 1. water heater was not lighting, sent someone out within 2 days, it was a simple part that cost about $16. 2. ac was not blowing cold air during the heat wave in August he was out the next day, again it was a simple sensor probably about $30 part. 3. Couldn't light up the pool/spa heater. Simple fix turned a knob and it came
... view more
# 126488
Dallas - TX 05-15-2018
Roy Dallas TX
Posted On 05/15/18
Review No. 126382
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I put in a service request for my a.c. on March 8 2018 , Tech came out on March 9 , 2018. Tech stated compressor was bad. First American contact me and stated their was $600 additional on charge. I paid the $600 , unit went out less than 24 hrs .Contact First American and inform the unit went back out again. First American sent tech back out , this time tech condemn unit . First American told me they will paid for replacement for outside and inside unit but their and additional add-on charges of $1000. I inform then do the miss diagnosis of their tech I am out of $600 and told them they should pay the additional adds on cost this time. I was told it no under warranty so no ! I spoke a supervisor and also said no ! This service request is currently open , I am wish we can this this matter resolve before Texas heat get 100+ because I have small kids. view less
I put in a service request for my a.c. on March 8 2018 , Tech came out on March 9 , 2018. Tech stated compressor was bad. First American contact me and stated their was $600 additional on charge. I paid the $600 , unit went out less than 24 hrs .Contact First American and inform the unit went back out again. First American sent tech back out , this time tech condemn unit . First American told
... view more
# 126382
Spring - TX 05-12-2018
Toni Betgea Spring TX
Posted On 05/12/18
Review No. 126227
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This is the worst home warranty in existence. They paid $742 towards our huge ac repair. We paid over $5000! Don’t use them!
# 126227
Chandler - AZ 05-11-2018
Nancy Warner Chandler AZ
Posted On 05/11/18
Review No. 126200
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was surprised and pleased I received a response from the pool company within hours. The first service call was scheduled in a few days and the final repairs a few days later. Everyone was polite and professional. Everything was completed in about a week from my first call.
I appreciate the prompt service and knowing my warranty truly covered the necessary repairs.
Thank you for your exceptional services!

I have recommend a few friends to call First American Warranty. view less
I was surprised and pleased I received a response from the pool company within hours. The first service call was scheduled in a few days and the final repairs a few days later. Everyone was polite and professional. Everything was completed in about a week from my first call.
I appreciate the prompt service and knowing my warranty truly covered the necessary repairs.
Thank you
... view more
# 126200
Houston - TX 05-10-2018
Adrienne bash Houston TX
Posted On 05/10/18
Review No. 126144
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
There is no urgency in getting something repaired. They contract out to unreliable repair companies and do not hold them accountable for the completion of work. We have be waiting over 2 weeks for a dishwasher repair when we were originally quoted 3-5 days. There is no end in sight, they are still unsure when the proper parts can be ordered and delivered.

They said they would follow up with us and they do not. We have to call them daily for updates. view less
There is no urgency in getting something repaired. They contract out to unreliable repair companies and do not hold them accountable for the completion of work. We have be waiting over 2 weeks for a dishwasher repair when we were originally quoted 3-5 days. There is no end in sight, they are still unsure when the proper parts can be ordered and delivered.

They said they
... view more
# 126144
Corsicana - TX 05-09-2018
Ginger Breazeale Corsicana TX
Posted On 05/09/18
Review No. 126092
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Every time I call First American a representative is available to speak with me right away. Any questions I have are answered very quickly and explained clearly.
# 126092
San Antonio - TX 05-09-2018
Samantha Hudson San Antonio TX
Posted On 05/09/18
Review No. 126069
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Don't waste your money on this home warranty. They find every way not to pay for things that are supposedly covered. My hot water heater works half the time, takes forever to heat up and is wasting water but because it still heats some of the time they will not repair or replace. I think its a total scam! They would prefer a homeowner to waste tons of water over just doing the right thing.
# 126069
Little Rock - AR 05-07-2018
Jerry Lowery Little Rock AR
Posted On 05/07/18
Review No. 125972
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Without a doubt the worst home warranty service I've ever had. Customer service call center is located in some central American country and trying to communicate with people whose fluency in English is minimal and accent incomprehensible is a nightmare. I have had four potential claims this year that I simply gave up and paid local contractors to do because I could not make sense of information from the customer service reps. Worse still, I don't know where their contractor pool is drawn from but they are without exception unresponsive, lazy, incompetent and in one case drunk . It doesn't get much worse. AVOID THIS COMPANY! view less
Without a doubt the worst home warranty service I've ever had. Customer service call center is located in some central American country and trying to communicate with people whose fluency in English is minimal and accent incomprehensible is a nightmare. I have had four potential claims this year that I simply gave up and paid local contractors to do because I could not make sense of
... view more
# 125972
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