HSA Home Warranty

Home Warranty Plan Details and Reviews for HSA Home Warranty

HSA Home Warranty
Customer Service 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Service Timeliness 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Repair Service 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Overall Rating4.5 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Total Reviews: 1633
Total Quotes : 412
Premium $589-619
Deductible $75-100
Effective At closing or 30 days...
Years In Business 33
BBB Rating A+
Complaint Resolution N
Offers Online Claims Y
Coverage Area Nationwide (USA)



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 (888) 826-8212

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President and CEO of HSA Home Warranty has responded to the criticism aired by some of their customers. Please read HSA Home Warranty Response
HSA Home Warranty has been providing first class service along with warranty products for the past 30 years. Founder and CEO, Robert Lehmann says that their primary goal was to provide best possible service and not just come across as a low priced leader. The company is headquartered in Cross Plains, Wisconsin. HSA Home Warranty takes pride in their executives and their commitment to the industry, problem-solving abilities and their good sense of business.

HSA has a wide range of services for homeowners and real estate professionals. For real estate agents, the company has an HSA Master Agent Program, E&O Insurance and a host of other marketing tools which include live seminars and an online Warranty Network System.

For existing warranty customers, the company has a 24 x 7 customer service facility that you can contact at any time.

The company’s official website hosts all the relevant information and facilities that potential users may need. For real estate agents, webinars, free live seminars, and a newsletter filled with new marketing strategies are all up for grabs on the company’s website. For homeowners, service requests can be placed through the website, you can also subscribe for the newsletter and access an FAQ section, to clarify common doubts. All important contact information and addresses are also available onsite.

The company’s main product is a home service contract which comes in two variants - The basic plan and a 7 star upgrade plan. While the former does cover all the major systems and appliances, the coverage is not as extensive as in the 7 star upgrade plan.

The pricing is as per the deductible you choose. If you pick a $50 deductible option, you will be paying $699 per year for the basic plan, whereas if you choose a $100 deductible option, you will pay $679 per year for the basic plan.

For the 7 star upgrade plan, annual premium for $50 deductible option is $848 and $100 deductible plan charges $828 per year. The coverage of both basic and 7 star upgrade plan can be extended by selecting additional devices from a preset list.

Reviews & Ratings

Huntsville - AL 02-13-2017
Christopher Hanson,Huntsville AL
Posted On 02/13/17
Review No. 108593
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The technician did a great job fixing my dish washer. He was very professional and clean. I made sure not to make a mess of my kitchen. He diagnosed the issue very quickly and ordered the parts.
# 108593
Lubbock - TX 02-13-2017
Diana Shughart,Lubbock TX
Posted On 02/13/17
Review No. 108592
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had an electrical problem. I filed the claim on line. It was easy and I was contacted right away. The contractor was prompt and fixed my issue. They were courteous and answered all my questions. I have been a HSA customer for iver 5 years.
# 108592
Harleysville - PA 02-07-2017
Kevin Russell,Harleysville PA
Posted On 02/07/17
Review No. 108474
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Don't trust your Home warranty with HSA. Or if you are considering using them, go elsewhere!!! JUST BECAUSE YOUR "water heater", for example, is listed as " covered", that DOES NOT mean that it really is. Turns out that ours was bad. But the parts that were needed were conveniently NOT covered, and it cost us $350!!!! Can you believe it? We never dreamed to question. If a warranty says "covered", it should cover. HSA false advertises, then hides behind books of rules that no one can ever read. THEY SAID THEIR "platinum" warranty covers it, but we were NEVER told that ours did not actually cover what it said it did. DONT USE THEM AND DONT TRUST THEM!!! view less
Don't trust your Home warranty with HSA. Or if you are considering using them, go elsewhere!!! JUST BECAUSE YOUR "water heater", for example, is listed as " covered", that DOES NOT mean that it really is. Turns out that ours was bad. But the parts that were needed were conveniently NOT covered, and it cost us $350!!!! Can you believe it? We never dreamed to question. If a warranty says
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# 108474
Anchorage - AK 02-03-2017
Kelly Holter,Anchorage AK
Posted On 02/03/17
Review No. 108416
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I am currently dealing with HSA and feel the company is running a complete scam. I have called a ton of times to try and resolve the issue that has been ongoing for a few years . Every time I get a different person after waiting on hold for a very long time. I have been told there is no way to talk to the same person again. Every time I re explain my situation and am told different things. I'm also told that a supervisor will look in to this and call me asap which never happens. I have been told a check is in the mail. It's all lies. I have paid my monthly dues and never been late. I want reimbursement asap! Mr President CEO please contact me!!! view less
I am currently dealing with HSA and feel the company is running a complete scam. I have called a ton of times to try and resolve the issue that has been ongoing for a few years . Every time I get a different person after waiting on hold for a very long time. I have been told there is no way to talk to the same person again. Every time I re explain my situation and am told different things. I'm
... view more
# 108416
Fond Du Lac - WI 02-01-2017
Stacy K.,Fond Du Lac WI
Posted On 02/01/17
Review No. 108363
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I am an existing customer of HSA. Saturday my furnace wasn't working properly. Checked fuses: ok. Changed filter: ok. Checked thermostat: ok. Temperatures fluctuating between 59-67 degrees. Called HSA and was told that the vendor would contact me within 24 BUSINESS hours! My furnace wasn't working! Someone should have contacted me immediately! I waited.... no vendor contacted me. Furnace continues to fluctuate its heat. I call vendor today, Tuesday. Vendor tells me that they called HSA to inform HSA that they aren't taking clients as they are too busy. Neither the vendor NOR HSA contacted me NOR referred me to someone else. I contacted HSA and spoke with "Michelle". Michelle said I was put in a queue and not on the transfer list so that's why no one contacted me??? Really??? No one knows what to do or who is to do it??? Received call from 2nd vendor and they arrived this afternoon to look at furnace. This company is unable to fix it as the igniter needs to be ordered and this could take 1-2 days. It's about 25 degrees outside (if that) and 60 in my house. We are cold!!! I contact HSA and speak with "Christine" who put me on hold for 25 minutes and then hung up on me. I called back and get "Myosha". Myosha proceeds to contact 2nd vendor while I'm on hold even though I'd already explained situation. Says she cannot transfer me to another company to fix my furnace tonight!! I just need an igniter in my furnace so we are warm and it works! She's sorry but there is nothing she can do to help me. You're kidding me, right? I've waited 4 days to get this fixed! I have no heat in my home and HSA doesn't give a crap. I'm waiting for a supervisor to call me back tonight but Green pigs will probably fly south first. I'm sick of paying you for crappy ass service. Let ME chose the company and this wouldn't have happened! If you had I would have had working heat Saturday. This company is awful! I've never experienced such crappy customer service in my life. I would never recommend this company to anyone looking for a home warranty! EVER!!!! view less
I am an existing customer of HSA. Saturday my furnace wasn't working properly. Checked fuses: ok. Changed filter: ok. Checked thermostat: ok. Temperatures fluctuating between 59-67 degrees. Called HSA and was told that the vendor would contact me within 24 BUSINESS hours! My furnace wasn't working! Someone should have contacted me immediately! I waited.... no vendor contacted me. Furnace
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# 108363
Woodstock - GA 01-31-2017
Ricky Binkley,Woodstock GA
Posted On 01/31/17
Review No. 108350
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
HSA 'IS' the worst home warranty company on the market. Do not be fooled by the letter posted by the President of HSA on this site. It is lip service to a systemic problem of ripping off the customers by HSA and their quest to collect your yearly fee without honoring any contract repairs. You can make your own choice but if you choose HSA you will regret the decision. The customer service provided by HSA and their repair companies is horrible. In my recent experience I called about several plumbing issues. The plumber was sent to our home and wanted to consider a leaky hot water heater drain and a couple of leaky faucets fixed by simply torquing down on the handles a little more. Gee, I would not have thought about that. It was explained to him that fix had already been tried. The tech's answer, if it leaks again we can come back out for another repair. Calling HSA and speaking with a CSR was no help. The CSR agreed that if the plumber twists the handle tighter and the leak stops for a moment then the problem is fixed and we can call again if the leak comes back. HSA does not care how much the customer is inconvenienced by needing to arrange for someone to be at the home again waiting on the repair person. The CSR at HSA would not provide a name, which is extremely convenient for them. I asked to speak with a supervisor and was kept on hold for over 35 minutes in an attempt to get me to give up and hang up the phone. The supervisor had an extreme attitude and offered no help other than to confirm that HSA owns this particular plumbing company, A-1 Plumbing. The supervisor would only provide a first name without providing the spelling, Chelsey (sp?) and an id number of 0052. The supervisor made it clear that HSA had provided all the help and information they were going to provide. This company is only interested is selling you a contract. And they will work diligently to find any way possible to avoid paying for a repair or completing a repair correctly. I would love the chance to debate the merits of HSA with Robert Lehmann – CEO & President of HSA Home Warranty. He obviously receives a different level of treatment when he needs something from HSA employees. Again, please save your money, save yourself from headaches, and save your sanity and avoid HSA Home Warranty at all costs. view less
HSA 'IS' the worst home warranty company on the market. Do not be fooled by the letter posted by the President of HSA on this site. It is lip service to a systemic problem of ripping off the customers by HSA and their quest to collect your yearly fee without honoring any contract repairs. You can make your own choice but if you choose HSA you will regret the decision. The customer service
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# 108350
Saint Louis - MO 01-31-2017
Chris Hanson,Saint Louis MO
Posted On 01/31/17
Review No. 108341
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
The technician did a great job fixing my dish washer. He was very professional and clean. I made sure not to make a mess of my kitchen. He diagnosed the issue very quickly and ordered the parts.
# 108341
Ocean Springs - MS 01-30-2017
Jennifer Hoffman,Ocean Springs MS
Posted On 01/30/17
Review No. 108329
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My plumbing contractor arrived within 24 hrs of my call and was friendly and thorough. He even answered my questions that were unrelated to the issue! I felt comfortable having him in my home and everything is repaired or updated as needed.

When I called to renew, the operator was friendly and helpful.
# 108329
Batavia - NY 01-30-2017
Jeffrey Ohm, Batavia NY
Posted On 01/30/17
Review No. 108327
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had an issue with my air conditioner I contacted HSA the next morning I had an email with a number and name of the contractor to contact and they responded that same day. Outstanding customer service
# 108327
Jonesboro - AR 01-30-2017
Kathleen Haring,Jonesboro AR
Posted On 01/30/17
Review No. 108325
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I called HSA who immediately gave me the name and number of a contact in my area. I called and explained my problem and was given the name and number of the contractor who would be servicing my cracked garbage disposal. He was very polite and made an appt. immediately for the next day. When he arrived he was very professional, examined the problem and immediately put in a new garbage disposal which is very satisfactory to date. I have previously had a new water heater installed through HSA. Could not be happier with how quickly HSA reacts to my needs. view less
I called HSA who immediately gave me the name and number of a contact in my area. I called and explained my problem and was given the name and number of the contractor who would be servicing my cracked garbage disposal. He was very polite and made an appt. immediately for the next day. When he arrived he was very professional, examined the problem and immediately put in a new garbage disposal
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# 108325
Dayton - OH 01-30-2017
Ronald Santoriello,Dayton OH
Posted On 01/30/17
Review No. 108324
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a serious sewer problem with back up into my basement so time was very much of the essence. An HSA referred plumber was at my home within an hour& stayed 3-4 hours until job was completed. It was not an easy fix but this specific plumber had years of expierence & was able to diagnose $ resolve my problem
# 108324
Denver - CO 01-30-2017
Rick Magill,Denver CO
Posted On 01/30/17
Review No. 108322
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The repair was done quickly and correctly. We were very happy with the speed since it was a furnace repair in the winter. Furnace all better..
# 108322
Milpitas - CA 01-30-2017
Jamie Koeritz,Milpitas CA
Posted On 01/30/17
Review No. 108321
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
It was convenient to not have to search for reliable contractors in the area and for someone else to do the leg work for the research
# 108321
Canandaigua - NY 01-30-2017
Jeri Mills,Canandaigua NY
Posted On 01/30/17
Review No. 108320
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The work we had to have we were very pleased with the work and company's used. Pleased!
# 108320
Long Beach - CA 01-30-2017
Tyler VandeKamp,Long Beach CA
Posted On 01/30/17
Review No. 108319
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The contractor was very courteous and was in and out in no time. We were very happy with how helpful and through he was.
# 108319
Providence - RI 01-30-2017
Lakim Yazid,Providence RI
Posted On 01/30/17
Review No. 108318
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My most recent experience with Southern Company has gone very good. My central unit wasn't initially producing heat the tech came out and fixed the problem and I have not had a complaint or problem since. The service has been fine since October 2016.
# 108318
Hoboken - NJ 01-30-2017
Katelyn Orr,Hoboken NJ
Posted On 01/30/17
Review No. 108317
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Easy to work with. I had a leaky tub after two months of owning my home and HSA sent a repairman out the same day. Even after I made a mistake with payment, they were very understanding and patient. The only home warranty company I've dealt with- but I would use them again.
# 108317
Syracuse - NY 01-30-2017
Jennifer Seitl, Syracuse NY
Posted On 01/30/17
Review No. 108316
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My experience with both customer service and the contractor were fantastic!!!!!
# 108316
Newton - MS 01-30-2017
Samuel Sheldon,Newton MS
Posted On 01/30/17
Review No. 108313
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
As with most services the ability to get what you want when you want is difficult. But I have to say that almost every single experience I have had with HSA has been easy. My most recent experience was with Zoom Mechanical and Brian W.

He was fantastic!! Likely the most personable technician I have met, on top of clearing the drain in no time. These are the types of services one should expect. view less
As with most services the ability to get what you want when you want is difficult. But I have to say that almost every single experience I have had with HSA has been easy. My most recent experience was with Zoom Mechanical and Brian W.

He was fantastic!! Likely the most personable technician I have met, on top of clearing the drain in no time. These are the types of services
... view more
# 108313
Coeur D Alene - ID 01-30-2017
Stephen Boyd,Coeur D Alene ID
Posted On 01/30/17
Review No. 108312
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Awesome professional service and timely and took care of asking questions for me. Would recommend them to everyone I know.
# 108312
Warrensburg - MO 01-30-2017
Caitlin Bailey,Warrensburg MO
Posted On 01/30/17
Review No. 108311
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
HSA made creating my claim very easy. The representative I spoke with was very helpful and made sure everything was set up properly. I heard from the contractor shortly after my claim was created.
# 108311
Smithtown - NY 01-28-2017
Laurie Adolph,Smithtown NY
Posted On 01/28/17
Review No. 108272
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Excellent. while the contractor didn't respond for 48 hours, he did come the next day and take care of the problems fully. he was professional.
# 108272
Burlington - IA 01-26-2017
Nancy Lindley,Burlington IA
Posted On 01/26/17
Review No. 108253
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My most recent experience with HSA was excellent. Easy to place a work order, tech was polite and service done to our satisfaction.
# 108253
West chester - OH 01-16-2017
Sarah Angne,West chester OH
Posted On 01/16/17
Review No. 108099
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I bought a new home and months after the purchase the pipes began hammering (very bad) and even more so when the hot water was on. I called HSA to get a plumber to come out and fix the issue. This was on a Monday... by Thursday the company they assigned to me had not come out or even reached out so I called HSA and shared what happened. The woman on the phone at HSA told me she would call he company that did not reach out. I told her I did not want to work with that company due to their lack of professionalism and my pipes were getting worse (now 4 days later). She fought me on it BUT eventually gave me a new plumber. THAT plumber did not reach out until Monday the following week and then when I returned their call they did not answer the phone. I left two voicemails and still no response. It is now day 8 (since the first call to HSA) and NO ONE HAS SCHEDULED AN APPOINTMENT with me or been out to fix my plumbing! I called HSA yet again today (day 8) and they once again gave me a NEW plumber!!! Outrageous, company #3!!! HSA is an AWFUL company to work with and supplies awful vendors...DO NOT USE THIS COMPANY!!! If I could rate "0 stars" I would! view less
I bought a new home and months after the purchase the pipes began hammering (very bad) and even more so when the hot water was on. I called HSA to get a plumber to come out and fix the issue. This was on a Monday... by Thursday the company they assigned to me had not come out or even reached out so I called HSA and shared what happened. The woman on the phone at HSA told me she would call he
... view more
# 108099
Durham - NC 01-12-2017
Joel,Durham NC
Posted On 01/12/17
Review No. 108060
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
COMPLETE SCAM
HSA Home Warranty recommended by our realtor. - water heater rusted out and fell apart. HSA and their "approved plumbers" expected my family to wait 7 - yes SEVEN days before a plumber could come out and diagnose the problem. Not fix it but diagnose it. Let me know how your wife and 3 kids respond to 7+ days without any hot water in the house. But HSA would allow us to find our own licensed plumber provided our plumber call to get authorization prior to repairing / replacing our hot water heater. With the plumber standing next to me I called to get authorization. They REFUSED to even speak to the plumber. Called me a liar and refused to allow me to speak with a manger. THEN in their written letter to me they denied my claim because I failed to "notify them prior to repair or replacement." HSA is a waste of money. Put the money you would have spent into a bank account so you can pay for your own repairs. If your realtor suggests them - - - find a new realtor!!! view less
COMPLETE SCAM
HSA Home Warranty recommended by our realtor. - water heater rusted out and fell apart. HSA and their "approved plumbers" expected my family to wait 7 - yes SEVEN days before a plumber could come out and diagnose the problem. Not fix it but diagnose it. Let me know how your wife and 3 kids respond to 7+ days without any hot water in the house. But HSA would allow us to
... view more
# 108060
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