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HSA Home Warranty

Home Warranty Plan Details and Reviews for HSA Home Warranty

HSA Home Warranty
Rating Timeline
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
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1861 Ludden Dr, Cross Plains, WI 53528 P.O. Box 849 Carroll, IA 51401
888-351-0908 $589-$619
Premium $589-$619
Deductible $75-$100
Effective At closing or 30 days after enrollment for existing homeowners
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 33
Total Reviews 1793
Complaint Resolution No
BBB Rating B
Executive Profiles Robert Lehmann - President, Sue Stites - Vice President, Chris Poeschel - Vice President (Operations)
No. of Employees 204
Headquarters Cross Plains, WI
Address 1861 Ludden Dr, Cross Plains, WI 53528
Alias HSA, Home Security of America, Inc.

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888-351-0908

President and CEO of HSA Home Warranty has responded to the criticism aired by some of their customers. Please read

HSA Home Warranty has been providing first class service along with warranty products for the past 30 years. Founder and CEO, Robert Lehmann says that their primary goal was to provide best possible service and not just come across as a low priced leader. The company is headquartered in Cross Plains, Wisconsin. HSA Home Warranty takes pride in their executives and their commitment to the industry, problem-solving abilities and their good sense of business.

HSA has a wide range of services for homeowners and real estate professionals. For real estate agents, the company has an HSA Master Agent Program, E&O Insurance and a host of other marketing tools which include live seminars and an online Warranty Network System.

For existing warranty customers, the company has a 24 x 7 customer service facility that you can contact at any time.

The company’s official website hosts all the relevant information and facilities that potential users may need. For real estate agents, webinars, free live seminars, and a newsletter filled with new marketing strategies are all up for grabs on the company’s website. For homeowners, service requests can be placed through the website, you can also subscribe for the newsletter and access an FAQ section, to clarify common doubts. All important contact information and addresses are also available onsite.

The company’s main product is a home service contract which comes in two variants - The basic plan and a 7 star upgrade plan. While the former does cover all the major systems and appliances, the coverage is not as extensive as in the 7 star upgrade plan.

The pricing is as per the deductible you choose. If you pick a $50 deductible option, you will be paying $699 per year for the basic plan, whereas if you choose a $100 deductible option, you will pay $679 per year for the basic plan.

For the 7 star upgrade plan, annual premium for $50 deductible option is $848 and $100 deductible plan charges $828 per year. The coverage of both basic and 7 star upgrade plan can be extended by selecting additional devices from a preset list.

Reviews & Ratings

Canton - OH 12-13-2017
Robbin Canton OH
Posted On 12/13/17
Review No. 119940
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I requested a roofer be sent out because our roof was leaking. HSA sent out Big Tom’s Roofing they inspected my roof for leaks from the ground! I have a three story home! They said it was a chimney issue. We had a chimney contractor come repair the chimney. He took pictures of a flashing issue with large gaps opening right up into our home. Said a roofer needs to come repair the gaps. I have spent 6 hours or more on the phone with HSA to get this repaired. They now say Big Tom’s has pictures for the denial of the original repair. Pics from the ground?? It has now snowed and they do not have a 2nd vendor to send out to look at my roof. No timeline of when someone might come out, nothing! This is horrible service. What did I pay for anyways? I called before the snow came and now a month later I am still waiting for this warranty company to service my request! I am confused on how you inspect a roof 30-45 feet in the air from my sidewalk?!?! view less
I requested a roofer be sent out because our roof was leaking. HSA sent out Big Tom’s Roofing they inspected my roof for leaks from the ground! I have a three story home! They said it was a chimney issue. We had a chimney contractor come repair the chimney. He took pictures of a flashing issue with large gaps opening right up into our home. Said a roofer needs to come repair the gaps. I have
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# 119940
Cave Creek - AZ 12-13-2017
Jackie Morant Cave Creek AZ
Posted On 12/13/17
Review No. 119931
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is fraudulent with incompetent customer service agents and contractors. After cancelling the contract I received a call from their retention specialists and was advised to call their corporate attorney and then after requesting the corporate attorneys contact information I was advised that he didn't have that information and to find it on my own. That was the perfect and typical response for this fraudulent company! view less
This company is fraudulent with incompetent customer service agents and contractors. After cancelling the contract I received a call from their retention specialists and was advised to call their corporate attorney and then after requesting the corporate attorneys contact information I was advised that he didn't have that information and to find it on my own. That was the perfect and
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# 119931
Independence - KY 12-10-2017
Neyland Windham Independence KY
Posted On 12/10/17
Review No. 119734
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
It's going on 5 weeks without our water heater. We contacted HSA and the first company they contracted with us never came out to my house. I sent the plumber some pictures of our tank. He said we needed a new on so he told HSA about it. Then HAS called and said we would be out of pocket for fixing the pipes and disposal and installation for like 450$ mind you I can buy a brand new tank and do it my self for that and I would have had to wait. So I felt we were getting ripped off. I paid to renew our warranty and I still have to pay that much that's ridiculous. I called HSA and told them I wanted another company to work on my water heater because the other company never actually came to my house to know what needs to be done besides the new tank and they took my 100$ deposite so i felt like they were trying to rip me off (this was 2 and a half weeks in). So they sent out a new guy he came out the next day(monday). Said we needed anew water heater as well. Says we should hear back from him by Wednesday or Thursday. We got nothing tried calling him several times with no answer but HSA called us and said again we would be out of pocket close to 500$ except this new plumber says I need an expansion tank at 295$ and I'll be disposing if the tank. AGAIN I feel like I'm trying to be ripped off!. The water heater I have lasted 13 years without a expansion tank why would I need that? So I had a plumber of my choosing come and look at my water heater for me and he agreed that I don't need an expansion tank. He said all I need is a new tank and hook the existing pipes back into it. I know they are up to code because I bought my house march of 2016. They said it was up to code. Now it's going on 5 weeks and I still don't have a new water heater and it 20 degrees outside . The service and things I'm having to deal with is so unbelievable I have to wait 30 or 60 plus minutes just to talk to a representative about what's going on with my existing service. Honestly if I could get my 100 deposited back and the money I paid for this extra year for this warranty. I would replace it my self. I will never recommend this home warranty company to anyone. view less
It's going on 5 weeks without our water heater. We contacted HSA and the first company they contracted with us never came out to my house. I sent the plumber some pictures of our tank. He said we needed a new on so he told HSA about it. Then HAS called and said we would be out of pocket for fixing the pipes and disposal and installation for like 450$ mind you I can buy a brand new tank and do
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# 119734
Millersville - PA 12-08-2017
William Skinner Millersville PA
Posted On 12/08/17
Review No. 119675
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The first time I tried to file a service request, I tried online for 4 hours and all it ever said was there was a problem and to try again later. Then I saw a Chat button, it said no one was available. Then I called on the phone and got one of those automated attendants that had trouble understanding what I was saying. Once I got through that, I had to give them a credit card number for the deductible. Then it said it would transfer me to a real person to schedule the call. It then said my wait would be over an hour. NO IT WON'T AND I WILL NOT RENEW !!! TERRIBLE CUSTOMER SERVICE ONLINE, IN CHAT, AUTOMATED ATTENDANT AND AVAILABILITY OF A REAL PERSON. Don't was your money!!!!! view less
The first time I tried to file a service request, I tried online for 4 hours and all it ever said was there was a problem and to try again later. Then I saw a Chat button, it said no one was available. Then I called on the phone and got one of those automated attendants that had trouble understanding what I was saying. Once I got through that, I had to give them a credit card number for the
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# 119675
CLEVELAND - OH 12-08-2017
Azizi CLEVELAND OH
Posted On 12/08/17
Review No. 119666
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The worst company i've ever dealt with. been trying to get a hold of someone to help me replace my appliance but all in vain. Almost looks like a scam to me. 1.5hrs on the call. no one to answer me. they promised to send me my replacement options via email but never did. How is this company still in business? My first time leaving a review. I had to do it. this company SUCKS!!!!!!!!!!!
# 119666
Louisville - KY 12-07-2017
Howard Williams Louisville KY
Posted On 12/07/17
Review No. 119623
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The seller bought a warranty for the patio home he sold me. This company is a sorry excuse for a business!The seller wasted his money and my time! HSA is a total scam! I strongly suggest you make sure your realtor does not recommend HSA! They don't make refunds or perform any service! Basically they are criminals assisted by realtors with a license to steal!
# 119623
Las Vegas - NV 12-07-2017
Kim Adams Las Vegas NV
Posted On 12/07/17
Review No. 119585
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company sucks. Be prepared to wait on hold on your phone for 1.5 hours only to be asked the same questions over and over by a customer service representative that was educated and works in the Ozarks. They do not feel being without heat in the middle of the winter is an emergency despite the fact my daughter has asthma and I have a immune defiency. Then be prepared to hear someone clacking away on her 50 year old typewriter...as she asks for permission from the pope to send someone out to fix the problem. This company is ridiculous. I’m so disappointed 800 dollars a year for this. To get treated like a welfare recipient. Almost laughable. view less
This company sucks. Be prepared to wait on hold on your phone for 1.5 hours only to be asked the same questions over and over by a customer service representative that was educated and works in the Ozarks. They do not feel being without heat in the middle of the winter is an emergency despite the fact my daughter has asthma and I have a immune defiency. Then be prepared to hear someone
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# 119585
Saint Charles - MN 12-06-2017
Alicia Saint Charles MN
Posted On 12/06/17
Review No. 119569
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
My freezer stopped working in my fridge the day before Thanksgiving. I put in request, but wouldn't hear anything back until Monday, maybe Friday, about when someone would be able to come out at look at it. I had cancelled the request because it was working again, then had to put in a new request. When I put in the new request, my only option for service was a Monday, a week after I put the request in. Monday came and went and no one showed up. I called HSA and sat on hold for 55 minutes before I could even talk to a person and then she told me someone cancelled my appointment. She then tried to get me a new appointment but couldn't find anyone to service it. I then had to wait 24 hours to see if they could find anyone. They never contacted me to tell me they hadn't found anyone, so I AGAIN had to sit on hold for more than 30 minutes to talk to a person. All in all, I have had to wait almost 2 weeks to get my freezer fixed. view less
My freezer stopped working in my fridge the day before Thanksgiving. I put in request, but wouldn't hear anything back until Monday, maybe Friday, about when someone would be able to come out at look at it. I had cancelled the request because it was working again, then had to put in a new request. When I put in the new request, my only option for service was a Monday, a week after I put the
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# 119569
Pittsburgh - PA 12-06-2017
Antonina Kaliszewski Pittsburgh PA
Posted On 12/06/17
Review No. 119545
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrendous customer service and refusal to fix our malfunctioning furnace because it's "not broken." Waited an hour on hold to speak with a rep, Michael, got 15 minutes of back-and-forth with no resolution, and then he hung up on me.
Don't waste your money on this garbage, they won't help you when you need it.
# 119545
Greensburg - PA 12-06-2017
Barbara Park Greensburg PA
Posted On 12/06/17
Review No. 119532
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Both times I needed service, it was very easy and professionally handled. The repairs done were done right and I have had no further issues.
# 119532
Cincinnati - OH 12-06-2017
Shannon Williams Cincinnati OH
Posted On 12/06/17
Review No. 119530
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I called HSA 5 months after purchasing the Warranty because I heard knocking in my walls when I turned my boiler on. They sent a Vendor out by the name of wind bender. The tech was on the phone asking different people question about what to do for the boiler to stop making the knocking noise. One person who was the owner on the company told him one thing but wasn't really clear on if he remembered the right measurements for the water in the boiler. The tech told him that wasn't adding up and his boss told him to call somebody else. Long story short.. The second man told him to unscrew a knob to let whatever was in it out. The knob would budge, the tech takes his feet and braces his self on the boiler so he could use more force after doing this several times the pipe breaks. The tech says he didn't mean to break it and his boss tells him to wait to fix it until after they know if it's approved to be fix by the warranty company. This is on Nov 15. Now I have no heat and it's freezing out side. I call HSA about my issues... I held for almost 2 hours the people who broke my pipes were long gone by the time I got an agent on the phone. I told them how urgent it was that I have my pipes fixed and Nothing was broken before this company came to my house. They offered me 100.00 to get a few space heaters even though I explained my house is huge and this wouldn't help to much. I went weeks without heat! They wouldn't send a new company out even though I told them I was uncomfortable after what had already happened. The company has since been to my house on 3 or more occasions and my pipes are leaking now and the bumping isn't fixed. I'm in worse shape then when I started. Then HSA tells me i would have to spend money out of pocket for the repair because I couldn't go over 1500.00 for the boiler issue? You sent a Company to my house that broke my pipes and left me with a leak I never had! Thanks HSA I would never recommend your company to anyone. I wish I would have researched this company before signing up. view less
I called HSA 5 months after purchasing the Warranty because I heard knocking in my walls when I turned my boiler on. They sent a Vendor out by the name of wind bender. The tech was on the phone asking different people question about what to do for the boiler to stop making the knocking noise. One person who was the owner on the company told him one thing but wasn't really clear on if he
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# 119530
Indianola - IA 11-28-2017
Alex Indianola IA
Posted On 11/28/17
Review No. 118890
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I filed a claim for my heater and a/c unit. I had a company I knew to come take a look at it. They saw that the a part for the heater was failing and will fail soon along with damage to the a/c unit causing more damage. The first person I talked to was great and got a claim started right away to fix them. We never heard from the company. I called back several weeks later. The claim was "CANCELLED" and they couldn't tell me why it was cancelled. I went to file another claim and they told me that the heat would have to completely "FAIL" in the middle of an IOWA winter before they would file a claim. That meant that I would have to go with out heat for my kids and have the house freeze with frozen pipes before we could have someone come take a look. This company isn't the money that is paid for. DO NOT GO WITH THEM. I've had to wait on hold for more than an hour each time I call just to get a person to even talk to. view less
I filed a claim for my heater and a/c unit. I had a company I knew to come take a look at it. They saw that the a part for the heater was failing and will fail soon along with damage to the a/c unit causing more damage. The first person I talked to was great and got a claim started right away to fix them. We never heard from the company. I called back several weeks later. The claim was
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# 118890
Eighty Four - PA 11-27-2017
DAG Eighty Four PA
Posted On 11/27/17
Review No. 118827
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
There is always in Pittsburgh a week delay plus time for parts so everything takes two weeks but they come and they do quality work.
# 118827
Greenwood - IN 11-26-2017
Mike Yohler Greenwood IN
Posted On 11/26/17
Review No. 118791
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had zero issues with this company. When we purchased our home in 2009 this warranty came with it but I've kept it ever since and glad I did, We have had repairs to Heater, A/C, water heater, and microwaves and service has always been prompt and friendly. When we had an issue with our furnace the first company that was sent was horrible but when I called HSA to complain they promptly sent me a new company and waived the deductible since I had already paid it to the first company they sent. Always professional, friendly and very eager to help! view less
I have had zero issues with this company. When we purchased our home in 2009 this warranty came with it but I've kept it ever since and glad I did, We have had repairs to Heater, A/C, water heater, and microwaves and service has always been prompt and friendly. When we had an issue with our furnace the first company that was sent was horrible but when I called HSA to complain they promptly
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# 118791
Hampton - VA 11-22-2017
Jackie Hampton VA
Posted On 11/22/17
Review No. 118725
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
There seem to be large differences in customer service in different regions of the country. I'm lucky to live in Virginia, where I've had only good experiences with HSA. They are very responsive and connect me with a repair service promptly. When my fridge died, HSA authorized a repair, but after the repairman spoke to them and explained that it was beyond repair, HSA authorized a new fridge. They gave me enough money to replace what I currently had; I added some of my own money to buy a much nicer replacement, and essentially got a $2200 refrigerator for $500 out of my pocket.

I've had several incidents with my AC; each time they sent out a repair service who quickly diagnosed it and found that only a minor repair was needed. This was in contrast to another company who said I needed an $800 repair for one of the incidents. Currently HSA is helping me with a shower valve repair. I would and have recommended them to friends. view less
There seem to be large differences in customer service in different regions of the country. I'm lucky to live in Virginia, where I've had only good experiences with HSA. They are very responsive and connect me with a repair service promptly. When my fridge died, HSA authorized a repair, but after the repairman spoke to them and explained that it was beyond repair, HSA authorized a new fridge.
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# 118725
Horsham - PA 11-22-2017
Patti Booth Horsham PA
Posted On 11/22/17
Review No. 118707
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a great experience using HSA Home Warranty. We couldn't get our heat to fire up. I placed a claim online, which was super easy. Within 20 minutes, I received a call from a qualifying contractor. They scheduled an appointment that was convenient for me, came out, identified the problem, and ordered the part I needed, which turned out to be the motherboard. The part didn't come in when expected but the contractor called to make me aware. They were super nice and apologetic that I would be without heat for a few days. Fortunately, the real cold hadn't set in yet so we were good. The same guys came back out to replace the part once it came in and I found them to be really kind, caring, honest and trustworthy guys. Our 21-yr old system has been running like a champ since the repair and I'm truly pleased! view less
I had a great experience using HSA Home Warranty. We couldn't get our heat to fire up. I placed a claim online, which was super easy. Within 20 minutes, I received a call from a qualifying contractor. They scheduled an appointment that was convenient for me, came out, identified the problem, and ordered the part I needed, which turned out to be the motherboard. The part didn't come in when
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# 118707
Brecksville - OH 11-21-2017
John McLellan Brecksville OH
Posted On 11/21/17
Review No. 118665
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
refrigerator compressor went out five days before Thanksgiving. Service technician said it would be two weeks to order and install new one. Waited over an hour three times to talk to a HSA representative, was told I could apply partial cost of compressor towards a new refrigerator.
Could not go two weeks without a refrigerator bought a new one and then was told by HSA they would not honor what they told me and I would have to wait two weeks for .
Very disappointed in the company which does not fulfill the promises they make, customer service terrible--wait an hour every time you call.

Would not suggest using them--doubt my commnets will be posted
.
view less
refrigerator compressor went out five days before Thanksgiving. Service technician said it would be two weeks to order and install new one. Waited over an hour three times to talk to a HSA representative, was told I could apply partial cost of compressor towards a new refrigerator.
Could not go two weeks without a refrigerator bought a new one and then was told by HSA they would not
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# 118665
Media - PA 11-21-2017
Deborah Tyler Media PA
Posted On 11/21/17
Review No. 118662
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
W have had nothing but difficulties with HSA home warranty. We settled on our house at the end of July 2017, and our REA gave us the home warranty as a settlement 'gift'. We had to Make a claim for the main dishwasher shortly after settlement when we discovered that it leaks all over the kitchen. We received NO replies from HSA or the contractor. Then, around two months later or so we found that the claim had been closed with no notice to us. Huh?

So, we opened a new claim earlier this month, on Nov 10th, 2017. We had to add therefrigerator in our in-law suite to the claim, since the ice maker leaks all over the inside of fridge as well as the floor.

We received a text that the claim would be handled in 24 hours and that we would hear from the
contractor (a different one this time) in the same 24 hr. period. Well, we gave them 72 hours and heard nothing. No response. We replied to the text for another 5 days; called the contractor 3 times and left voice messages, still no response.

It is now almost two weeks later. We left another voicemail for contractor, today, this time just saying that we need service and did not mention the HSA connection. We will see what happens.

Do yourself a favor and avoid this company at all costs. They wouldn't let me give them zero stars. view less
W have had nothing but difficulties with HSA home warranty. We settled on our house at the end of July 2017, and our REA gave us the home warranty as a settlement 'gift'. We had to Make a claim for the main dishwasher shortly after settlement when we discovered that it leaks all over the kitchen. We received NO replies from HSA or the contractor. Then, around two months later or so we found
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# 118662
Media - PA 11-21-2017
DR Media PA
Posted On 11/21/17
Review No. 118661
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Made a claim in July. No replies from HSA or the contractor.
I then noticed that the claim had been closed with no notice to me. So I opened a new one.
I have repeatedly left messages for the specified contractor, especially in the past three weeks, as well as the HSA office.
This is ridiculous and terrible service. I don't know how you run a company like this. You;ve taken my money and now no accountability. Very disappointed. view less
Made a claim in July. No replies from HSA or the contractor.
I then noticed that the claim had been closed with no notice to me. So I opened a new one.
I have repeatedly left messages for the specified contractor, especially in the past three weeks, as well as the HSA office.
This is ridiculous and terrible service. I don't know how you run a company like this.
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# 118661
Anchorage - AK 11-16-2017
Annonymous because I am still awaiting repair Anchorage AK
Posted On 11/16/17
Review No. 118552
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Anchorage, AK. Having a plumbing leak repaired. After spending hours (literally) on hold attempting to start a service request the repair company told us they would come between 6pm and midnight. Not convenient time for a family. In order to fix the leak the plumbing company had to cut a hole in the ceiling. Instead of communicating with HSA or HSA reaching out to us we were told we had to call back. I called early in the morning in an effort to avoid long waits as I am a mother and do not really have time to sit on hold for hours. I waited on hold for thirty minutes at which time the hold music stopped. I continued to hold on the line for 15 minutes before the automated line disconnected me(45 minute wait.) When I called back the average wait time was an hour and a half. This company has POOR customer service or perhaps extremely limited staff. Still waiting to get the hole in my ceiling repaired. view less
Anchorage, AK. Having a plumbing leak repaired. After spending hours (literally) on hold attempting to start a service request the repair company told us they would come between 6pm and midnight. Not convenient time for a family. In order to fix the leak the plumbing company had to cut a hole in the ceiling. Instead of communicating with HSA or HSA reaching out to us we were told we had to
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# 118552
Chapel Hill - NC 11-15-2017
Meg Beal Chapel Hill NC
Posted On 11/15/17
Review No. 118503
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
If I could give 0 stars, I would. This company is fraudulent and does all it can to avoid providing any coverage when Home systems fail. I would have had heat in my home 1 week ago if it weren’t for the fact that we had already paid for this policy and were trying to work through coverage through them... which shockingly is essentially nothing. Any time you try to call, be prepared for a minimum wait if at least 30 min before speaking with a live person. They blamed their contractor for the delay in getting an estimate but the contractor had already sent it over twice. When I mentioned this to the contractor he said they’ve done hay many times and blamed others for their inadequacies. Don’t do it. Your money is far better spent elsewhere in taking care of your home. view less
If I could give 0 stars, I would. This company is fraudulent and does all it can to avoid providing any coverage when Home systems fail. I would have had heat in my home 1 week ago if it weren’t for the fact that we had already paid for this policy and were trying to work through coverage through them... which shockingly is essentially nothing. Any time you try to call, be prepared for a
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# 118503
Burke - VA 11-13-2017
Jody Coward Burke VA
Posted On 11/13/17
Review No. 118405
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
We have had HSA for 2.5 years since we purchased our home in 2015. It does take some time to get through to customer service sometimes in person but not when using the internet. Their customer service reps are always professional and understanding. We have used the warranty for several items from the HVAC to the oven and even electrical. Everybody they have sent out for repair with the exception of one company we’re professional and fixed it right the first time. I would highly recommend HSA. They have saved us on more than one occasion from high priced repairs. Well worth the money for peace of mind!!! view less
We have had HSA for 2.5 years since we purchased our home in 2015. It does take some time to get through to customer service sometimes in person but not when using the internet. Their customer service reps are always professional and understanding. We have used the warranty for several items from the HVAC to the oven and even electrical. Everybody they have sent out for repair with the
... view more
# 118405
Seville - OH 11-13-2017
Robert Pierce Seville OH
Posted On 11/13/17
Review No. 118402
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Absolutely awful. It takes anywhere between 45 minutes to 1.5 hours to get through customer service at anytime. Even their vendors they use speak very badly about them and have to argue with them to get them to cover anything. They always have some excuse which are not in the contract to not pay and you end up paying the full price to the vendor anyway. Has been an awful experience and I am cancelling my account with them.....Really they are close to being a scam. They collect your money but will not payout when you make a claim...... view less
Absolutely awful. It takes anywhere between 45 minutes to 1.5 hours to get through customer service at anytime. Even their vendors they use speak very badly about them and have to argue with them to get them to cover anything. They always have some excuse which are not in the contract to not pay and you end up paying the full price to the vendor anyway. Has been an awful experience and
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# 118402
Cranberry - PA 11-11-2017
Mildred Maltz Cranberry PA
Posted On 11/11/17
Review No. 118347
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Have not had a working dishwasher for over two months. Have had 5 technicians out , two different companies, spent hours on hold trying to get ahold of this company and days waiting for the technicians to arrive. A part was put in the dishwasher today and it still isn’t workin. I’m told that I have to again have somebody come out to diagnose the problem. This is getting ridiculous, how many times are they going to do this. Do not use this company b view less
Have not had a working dishwasher for over two months. Have had 5 technicians out , two different companies, spent hours on hold trying to get ahold of this company and days waiting for the technicians to arrive. A part was put in the dishwasher today and it still isn’t workin. I’m told that I have to again have somebody come out to diagnose the problem. This is getting ridiculous, how
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# 118347
Leechburg - PA 11-10-2017
Jamie G Leechburg PA
Posted On 11/10/17
Review No. 118337
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I have had nothing but issues with this warranty company. Our furnace stopped working the the middle of the night on a Thursday and I requested service in the early morning on Friday. I was told I have to wait 24 hours for the repair. I explained I have small.children and the temperature was to go into the teens that night and begged if they could get someone out to my house that day and she said no they can't. I am totally appalled and freezing. I pray the repair company comes tomorrow like they are suppose it. view less
I have had nothing but issues with this warranty company. Our furnace stopped working the the middle of the night on a Thursday and I requested service in the early morning on Friday. I was told I have to wait 24 hours for the repair. I explained I have small.children and the temperature was to go into the teens that night and begged if they could get someone out to my house that day and she
... view more
# 118337
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