HSA Home Warranty

Home Warranty Plan Details and Reviews for HSA Home Warranty

HSA Home Warranty
Rating Timeline
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Overall Rating4.4 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating

Write an honest review now !

1861 Ludden Dr, Cross Plains, WI 53528 P.O. Box 849 Carroll, IA 51401
888-351-0908 $589-619
Premium $589-619
Deductible $75-100
Effective At closing or 30 days...
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 33
Total Reviews 1685
Complaint Resolution No
BBB Rating B
Executive Profiles Robert Lehmann - President, Sue Stites - Vice President, Chris Poeschel - Vice President (Operations)
No. of Employees 204
Headquarters Cross Plains, WI
Address 1861 Ludden Dr, Cross Plains, WI 53528
Alias HSA, Home Security of America, Inc.

Call Now for a Quote
888-351-0908

Get a Home Warranty Quote to Protect Your Appliances

President and CEO of HSA Home Warranty has responded to the criticism aired by some of their customers. Please read HSA Home Warranty Response

HSA Home Warranty has been providing first class service along with warranty products for the past 30 years. Founder and CEO, Robert Lehmann says that their primary goal was to provide best possible service and not just come across as a low priced leader. The company is headquartered in Cross Plains, Wisconsin. HSA Home Warranty takes pride in their executives and their commitment to the industry, problem-solving abilities and their good sense of business.

HSA has a wide range of services for homeowners and real estate professionals. For real estate agents, the company has an HSA Master Agent Program, E&O Insurance and a host of other marketing tools which include live seminars and an online Warranty Network System.

For existing warranty customers, the company has a 24 x 7 customer service facility that you can contact at any time.

The company’s official website hosts all the relevant information and facilities that potential users may need. For real estate agents, webinars, free live seminars, and a newsletter filled with new marketing strategies are all up for grabs on the company’s website. For homeowners, service requests can be placed through the website, you can also subscribe for the newsletter and access an FAQ section, to clarify common doubts. All important contact information and addresses are also available onsite.

The company’s main product is a home service contract which comes in two variants - The basic plan and a 7 star upgrade plan. While the former does cover all the major systems and appliances, the coverage is not as extensive as in the 7 star upgrade plan.

The pricing is as per the deductible you choose. If you pick a $50 deductible option, you will be paying $699 per year for the basic plan, whereas if you choose a $100 deductible option, you will pay $679 per year for the basic plan.

For the 7 star upgrade plan, annual premium for $50 deductible option is $848 and $100 deductible plan charges $828 per year. The coverage of both basic and 7 star upgrade plan can be extended by selecting additional devices from a preset list.

Reviews & Ratings

Las Vegas - NV 07-20-2017
Karen Saberzadeh , Las Vegas NV
Posted On 07/20/17
Review No. 112986
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Had my first service call on my A/C unit on hottest week we had in Las Vegas and they got someone out the same day. Was fixed and up and running that evening. Fortunately my repair was done with only the service fee.
# 112986
Alpharetta - GA 07-20-2017
kumar , Alpharetta GA
Posted On 07/20/17
Review No. 112951
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Please Please don't go with HSA I have rental home i have warranty with HSA my tenant got some issue on A/C last Friday. we try to connect HSA on phone it's took more than 2 hours to connect the call after create new request i can't unable reach vendor it;s already 5 days nothing is setup. my tenants really frustrated on this Hot Summer really im figure cross for this

Look like HSA need warranty for there company first
view less
Please Please don't go with HSA I have rental home i have warranty with HSA my tenant got some issue on A/C last Friday. we try to connect HSA on phone it's took more than 2 hours to connect the call after create new request i can't unable reach vendor it;s already 5 days nothing is setup. my tenants really frustrated on this Hot Summer really im figure cross for this

Look
... view more
# 112951
Pittsburgh - PA 07-19-2017
Patricia Lordeon , Pittsburgh PA
Posted On 07/19/17
Review No. 112935
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have had an HSA warranty since 2001. Up until this year I would have given 5 stars across the board for every time I needed to use the warranty, but my current experience has been EXTREMELY FRUSTRATING and HORRIBLE. I have spent almost 3 hours of my life on hold during 2 attempts to reach customer service. After being told a service provider would contact me in three days, I am writing this on the fifth day having received NO CALL AT ALL. When we finally reached customer service again today (after 90 minutes on hold) we were told that we could either try again with the first provider, or start all over again from scratch with a new one. Everything about this service request has been totally UNACCEPTABLE. If this is HSA's new "trend" in rewarding customer loyalty and providing quality service, then HSA will NOT be receiving a renewal from me this year. view less
I have had an HSA warranty since 2001. Up until this year I would have given 5 stars across the board for every time I needed to use the warranty, but my current experience has been EXTREMELY FRUSTRATING and HORRIBLE. I have spent almost 3 hours of my life on hold during 2 attempts to reach customer service. After being told a service provider would contact me in three days, I am writing
... view more
# 112935
Erie - PA 07-19-2017
Chris , Erie PA
Posted On 07/19/17
Review No. 112924
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
I received HSA from the seller for free when I purchased a house. So far I had to call them for a hot water tank issue and furnace issue. The hot water tank after a couple visits and part replacements eventually got replaced with a bran new one. The plumber gave great service and was prompt and I had no issues with his service or HSA's service. The furnace was the same way. It ended up being an easy fix but still the service was great on by both HSA and the repair tech. Even if I would have paid for the HSA warranty it would have paid for itself in a few months. I definitely recommend it for anyone buying a new house. As for someone who is really handy or has been in their house for a while it really depends on the shape of your appliances. The warranty is a little pricey to have everything properly covered but it definitely helps when something unexpected happens, view less
I received HSA from the seller for free when I purchased a house. So far I had to call them for a hot water tank issue and furnace issue. The hot water tank after a couple visits and part replacements eventually got replaced with a bran new one. The plumber gave great service and was prompt and I had no issues with his service or HSA's service. The furnace was the same way. It ended up
... view more
# 112924
cherry hill - NJ 07-19-2017
jill kumpf , cherry hill NJ
Posted On 07/19/17
Review No. 112916
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
the wait to talk to a customer service representative is average 45 min to one hour. This is unacceptable. Once I get a real person, they are very helpful. Very long wait for repairs, average time is 2 weeks, this also is unacceptable.
# 112916
Hinckley - OH 07-19-2017
Joseph Reyes , Hinckley OH
Posted On 07/19/17
Review No. 112901
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I have had nothing but the best experience with our HSA home warranty. Buying a home is stressful enough, but having the peace of mind knowing that problems can be fixed is priceless!!

Yes, customer service can be tough to get on the phone. It is very frustrating, but once on the phone they are professional, and very easy to deal with. They are also very responsive in giving updates on repairs once in progress.

The website portal to start a repair is effortless, and is the easiest way to go.

We have never had an issue getting our repairs completed, or having competent individuals complete the work. In today's world everyone wants their issues fixed instantaneously, but the reality is sometimes it takes time. As long as you are cognizant that things break at the most inopportune time, and you have to take a deep breath and go through the process; you will be fine. All of our service provider have been professional and exception in their repair process.

I will continue to renew our policy for as long as HSA will allow!! view less
I have had nothing but the best experience with our HSA home warranty. Buying a home is stressful enough, but having the peace of mind knowing that problems can be fixed is priceless!!

Yes, customer service can be tough to get on the phone. It is very frustrating, but once on the phone they are professional, and very easy to deal with. They are also very responsive in giving
... view more
# 112901
Washington - PA 07-18-2017
Ryan R , Washington PA
Posted On 07/18/17
Review No. 112853
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
it sounded to good to be true and it was. This company is horrible 45 min to an hour wait times. My air went out and they sent a tech who was great guy. But to fix my issue of multiple leaks they had to fix one part. Then I had to pay for refrigerant. Then fix another part and I would need to pay for refrigerant. I was looking at 1500 out of pocket. I called to cancel after reading that I can cancel anytime and I was told that I was not canceling. Horrible. Do not use!! view less
it sounded to good to be true and it was. This company is horrible 45 min to an hour wait times. My air went out and they sent a tech who was great guy. But to fix my issue of multiple leaks they had to fix one part. Then I had to pay for refrigerant. Then fix another part and I would need to pay for refrigerant. I was looking at 1500 out of pocket. I called to cancel after reading that I can
... view more
# 112853
Hamburg - PA 07-17-2017
Kenneth High , Hamburg PA
Posted On 07/17/17
Review No. 112742
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst companie ive ever delt with..
We are seeking a lawyer due to fraud.
We have recived 2 sets of paperwork and when we tried to file a claim... they started with our toilet is not covered.. which was the only thing not looked at..
The repair guy they sent for faucets and our water heater messed up our faucet worse then when he started. Now im out a hundred bucks and the company takes zero responsibility..
Our contract number is #212565702.
view less
Worst companie ive ever delt with..
We are seeking a lawyer due to fraud.
We have recived 2 sets of paperwork and when we tried to file a claim... they started with our toilet is not covered.. which was the only thing not looked at..
The repair guy they sent for faucets and our water heater messed up our faucet worse then when he started. Now im out a hundred bucks and
... view more
# 112742
Indianapolis - IN 07-17-2017
Karen Mangia , Indianapolis IN
Posted On 07/17/17
Review No. 112725
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
On hold on the phone for 54 minutes, 7 seconds to get someone to answer the phone. JUST. A. DISASTER!
# 112725
creve coeur - MO 07-17-2017
Andrew Bitterfield , creve coeur MO
Posted On 07/17/17
Review No. 112707
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
If it is something they cover and you have the patience to sit on the phone with them for hours and then wait for the repair to occur its great. Recently discovered a leak in the A coil of the A/C unit that was covered and installed under the warranty. Found out the A coil for that model (recall) has issues and is covered by the manufacturer warranty. Even though HSA installed it etc, they do not cover the labor to complete the repair. view less
If it is something they cover and you have the patience to sit on the phone with them for hours and then wait for the repair to occur its great. Recently discovered a leak in the A coil of the A/C unit that was covered and installed under the warranty. Found out the A coil for that model (recall) has issues and is covered by the manufacturer warranty. Even though HSA installed it etc, they
... view more
# 112707
Chesterfield - MO 07-17-2017
Vicki , Chesterfield MO
Posted On 07/17/17
Review No. 112704
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our air conditioner quit on a Saturday morning and I called HSA. By Sunday morning I had a call from the vendor and they made an appointment for Tuesday. They sent the picture of the technician, for safety sake, and called to tell me he was on the way. He came, repaired the Air Conditioner, told me I needed freon, as well, added Freon and left. It was great.
# 112704
Henderson - NV 07-15-2017
Joey Paradis , Henderson NV
Posted On 07/15/17
Review No. 112635
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We recently had a service call completed by IDEAL services Reference #: 418134482 . I am a first time home buyer and disabled veteran, so I used a VA loan. HSA was the warranty company chosen for me by whoever does that. We had a problem with our circuit breaker box and lost power after a 90 MINUTE wait on hold HSA agreed to have someone come out a day later, meanwhile I live in NV where it is a 110 everyday!! The repair man came out and temporarily fixed our problem but told us our circuit breaker was inadequate, overloaded and UNSAFE! He said he would ask HSA if replacement was covered after multiple calls back to them we figured out HSA flat out turned it down. HSA own coverage rules and language state if it is unsafe it is covered and in fact this is unsafe it is a fire hazard. We have tried multiple times to call HSA on the phone and given up after 120+ MINUTES on hold each and every time (we can prove this with a phone log). Also I have tried to send an email to them on several different computers using their contact us page and an error always comes up. finally I tried to reach them on social media and was promised contact which also never came (have a screen shot of this also. This company is UNREACHABLE and apparently willing to leave disabled veterans in unsafe conditions without even hearing them out. Additionally some of our plug outlets no longer work after repair so the job was never even finished but we can not reach them to tell them. HSA has billed us a 75 dollars deductible why should we pay this for UN- finished and unsafe job. view less
We recently had a service call completed by IDEAL services Reference #: 418134482 . I am a first time home buyer and disabled veteran, so I used a VA loan. HSA was the warranty company chosen for me by whoever does that. We had a problem with our circuit breaker box and lost power after a 90 MINUTE wait on hold HSA agreed to have someone come out a day later, meanwhile I live in NV where it is
... view more
# 112635
Lake Sherwood - MO 07-13-2017
Rich M , Lake Sherwood MO
Posted On 07/13/17
Review No. 112495
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
When the company was HSA I found I had more trouble contacting the company and getting a service provider called to my house, but since the company was recently overhauled the service has been great!! My contract went up in price, but for the service it is worth it for me. Having a home warranty has definitely saved me thousands, this is the truth. Some repairs I have needed include ac system, garage door, dishwasher, water softener and plumbing, and my house isn't that old, just regular stuff that breaks down. HSA is worth it! view less
When the company was HSA I found I had more trouble contacting the company and getting a service provider called to my house, but since the company was recently overhauled the service has been great!! My contract went up in price, but for the service it is worth it for me. Having a home warranty has definitely saved me thousands, this is the truth. Some repairs I have needed include ac system,
... view more
# 112495
West Bend - WI 07-13-2017
Michael Langdon , West Bend WI
Posted On 07/13/17
Review No. 112463
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have had an ongoing issue with some electrical switches and started a claim 2 months ago. It has been a nightmare getting the contractor and HSA to stay on top of this issue. The contractor has been out twice now, first to diagnose, which I paid for. Then it took weeks to have them return just to replace a couple of outlet boxes and tell me that the HSA coverage will only cover 2 hours of labor at a time. The contractor left and then I was notified that since the wiring and switches were issues due to install, which happened before I moved in, that this is not covered per the contract. It isn't the fact that the contract doesn't cover it but that I had to wait two months to finally get to this point. After I called and waited on hold for at least 45 minutes, numerous times, I am just now finishing this claim. It is absurd that we must wait this long on hold. I have experienced billing issues where I was set up for monthly invoices and then all of a sudden this changed to quarterly. I then received past due notices because of the change. I attempted to contact the warranty office with huge hold times. I then received another past due notice stating that I owe even more money. I was told that the invoices were to cover the quarters in the year but that they have to be paid in consecutive months to continue the contract. This was never stated to me and my billing changed without my approval. I have had nothing but the run around and I am at the tipping point. Now I have submitted a cancellation request that I most likely will have a fee for. All because the company can't handle the accounts in a correct manner. view less
I have had an ongoing issue with some electrical switches and started a claim 2 months ago. It has been a nightmare getting the contractor and HSA to stay on top of this issue. The contractor has been out twice now, first to diagnose, which I paid for. Then it took weeks to have them return just to replace a couple of outlet boxes and tell me that the HSA coverage will only cover 2 hours of
... view more
# 112463
Woodstock - GA 07-12-2017
Diana Ford , Woodstock GA
Posted On 07/12/17
Review No. 112403
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
easy to file a claim, very responsive, and problem fixed correctly within a day. Only down side is getting someone to answer questions if you do not have a claim to file. Otherwise, filing a claim and getting it resolved is a breeze!
# 112403
Waterford - WI 07-11-2017
Timmy D Duerr , Waterford WI
Posted On 07/11/17
Review No. 112337
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had 3 break downs. 2 on the air conditioning and 1 on a roof vent. I paid $679.00 for one year. They never came out to fix the unit and got a called 2 weeks later to repair roof vent. I paid over $450.00 to have repairs made by other contractors. Today I was on the phone for 2 hours trying to get them to lower the next years rate. Now they want $933.00 for the next year of coverage. They keep giving me to a different department, no manager will talk to me. Sent in a complaint on June 11 of 2017 no response. What is going on with this HSA company. VERY UNHAPPY. Tim view less
I had 3 break downs. 2 on the air conditioning and 1 on a roof vent. I paid $679.00 for one year. They never came out to fix the unit and got a called 2 weeks later to repair roof vent. I paid over $450.00 to have repairs made by other contractors. Today I was on the phone for 2 hours trying to get them to lower the next years rate. Now they want $933.00 for the next year of coverage. They
... view more
# 112337
Savage - MN 07-10-2017
Nabih Elteir , Savage MN
Posted On 07/10/17
Review No. 112232
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They don't answer phone calls. Worst place to deal with!
# 112232
Las Vegas - NV 07-10-2017
Karyn Evensen , Las Vegas NV
Posted On 07/10/17
Review No. 112224
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Our AC compressor failed during the Las Vegas heat wave (115 degrees). HSA ordered it 2 weeks ago and the compressor has still not arrived. Takes an hour to get through to customer service. My other air conditioner started to fail and they couldn't get us an appointment for an evaluation for 5 days. I called to see if I could get an evaluation sooner but they were unable. The AC company they contract with currently has an F grade on the Better Business Bureau. view less
Our AC compressor failed during the Las Vegas heat wave (115 degrees). HSA ordered it 2 weeks ago and the compressor has still not arrived. Takes an hour to get through to customer service. My other air conditioner started to fail and they couldn't get us an appointment for an evaluation for 5 days. I called to see if I could get an evaluation sooner but they were unable. The AC company they
... view more
# 112224
North Wildwood - NJ 07-09-2017
Richard Hanratty , North Wildwood NJ
Posted On 07/09/17
Review No. 112170
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I would have rated you a 5 but it is VERY diffucult to get you to answer the phone. I have waited over 1/2 hours many times and the last call I made the phone "rang"for 58 minutes (NO exaggeration). Once I got through your folks were fabulous.
# 112170
Elkhorn - WI 07-05-2017
Michael Cartina , Elkhorn WI
Posted On 07/05/17
Review No. 111915
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Every homeowner should have a warranty with HSA. Very satisfied with the repairs and service provided over the last couple of years.
# 111915
Milwaukee - WI 07-05-2017
Alexis , Milwaukee WI
Posted On 07/05/17
Review No. 111892
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I was hoping that all of the bad reviews of HSA would not be my experience. I was also read with interest Robert Lehmann's adamant defense of his company. All I can say is that as a new condo owner, we have been thoroughly dissatisfied with HSA's coverage, or rather "non-coverage." First, when we called about our coverage, we were told by two separate reps that it had expired during the month in which we moved into our condo. We had to get our realtor involved to straighten that out. Next, we called for service on a broiler that doesn't work properly and an icemaker that doesn't stop making ice. Contractor came out within a week to look at both and said he had to order parts. Several weeks passed, during which we were told that parts were on order. Contractor returned -- could not fix broiler (which manufacturer, GE, says is fixable) and told us that HSA had denied our claim for fixing the icemaker. We paid $75 for absolutely nothing. My first impression is that this coverage is a scam. We intend to tell our realtor what we think because we assume realty companies get a commission for pushing this worthless product. We would never recommend this coverage. view less
I was hoping that all of the bad reviews of HSA would not be my experience. I was also read with interest Robert Lehmann's adamant defense of his company. All I can say is that as a new condo owner, we have been thoroughly dissatisfied with HSA's coverage, or rather "non-coverage." First, when we called about our coverage, we were told by two separate reps that it had expired during the
... view more
# 111892
Greensboro - NC 07-05-2017
Joy Dascalakis , Greensboro NC
Posted On 07/05/17
Review No. 111884
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
We have had the service since we bought our home in September and have used them several times with very mixed results. The HVAC company that came was great and did a $700 repair for us for just the cost of the deductible. The plumbing company that they send was meh- the guy basically put drano down our slow drains. It wasn't a long term resolution and the issue re - occurred a few months later and had to be redone. The electrician they sent when we had a fuse that kept blowing was a problem. He was very friendly but he could never get to the root of the problem. I described the issue to an electrical engineer at work and he knew immediately what was wrong so we had the technician do that and it was fixed but it took three visits.
The only completely negative experience was with HSA themselves. When they kept charging us a deductible for every time the electrician came out it was an ordeal to get it waived ( it was the same ticket and issue- only one deductible should have been paid). They were rude and I think they really just hope you'll go away. Also, there is A LOT that is not covered so read the fine print before you sign up! view less
We have had the service since we bought our home in September and have used them several times with very mixed results. The HVAC company that came was great and did a $700 repair for us for just the cost of the deductible. The plumbing company that they send was meh- the guy basically put drano down our slow drains. It wasn't a long term resolution and the issue re - occurred a few months
... view more
# 111884
Cincinnati - OH 07-04-2017
Unhappy Customer , Cincinnati OH
Posted On 07/04/17
Review No. 111812
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
HSA is TERRIBLE - save your money - do not let your Realtor scam you into giving you this apparently WORTHLESS "insurance".

Service Teach for Furnace repair was Unprepared,
DID NOT Fix problem
HSA hold times are the worse in the industry !!
Too many EXCLUSIONS, they avoid, delay, delay so you will just pay for repairs yourself and HSA Pockets the $$ from all the premiums........stay away from HSA (Hey, that rhymes)

view less
HSA is TERRIBLE - save your money - do not let your Realtor scam you into giving you this apparently WORTHLESS "insurance".

Service Teach for Furnace repair was Unprepared,
DID NOT Fix problem
HSA hold times are the worse in the industry !!
Too many EXCLUSIONS, they avoid, delay, delay so you will just pay for repairs yourself and HSA Pockets the $$ from
... view more
# 111812
Henderson - NV 07-03-2017
Samantha Brooks , Henderson NV
Posted On 07/03/17
Review No. 111780
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrible! Horrible! Horrible! You can't even get someone on the phone. I submitted AND paid for a repair request they sent me a message saying the company would reach out to me within 24 Hours I didn't hear from anyone for two days. I finally decided to call when I did the girl informed me she wouldn't be able to come out for another two days. Trying to see if they have another company they use but I've been on hold for 33 mins so far. Cant even get anyone on the phone. view less
Horrible! Horrible! Horrible! You can't even get someone on the phone. I submitted AND paid for a repair request they sent me a message saying the company would reach out to me within 24 Hours I didn't hear from anyone for two days. I finally decided to call when I did the girl informed me she wouldn't be able to come out for another two days. Trying to see if they have another company they
... view more
# 111780
Rockford - IL 07-01-2017
Shirley Syverson , Rockford IL
Posted On 07/01/17
Review No. 111726
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
During the pending sale of my home, my 16 year old water heater stopped working. HSA was easy and efficient to work with. Sump Pump King was awesome!! The tech who came was very professional. HSA was very worth having during the sale of my home.
# 111726

Rate HSA Home Warranty

Let's keep things clean!

We will not allow short or abusive comments. Existing customers post reviews and companies respond. Contractors must post the reviews at vendors area or contact onlinehsa.com directly.