over 100,000 user reviews and research-intensive expert opinions.
Established Year
1971Provides Complaint Resolution
YesCoverage Limit
$1.5K to $3KEstablished Year
2016Provides Complaint Resolution
YesCoverage Limit
N/AEstablished Year
1998Provides Complaint Resolution
YesCoverage Limit
N/AEstablished Year
1990Provides Complaint Resolution
YesCoverage Limit
$1.5K-$3KEstablished Year
1999Provides Complaint Resolution
YesCoverage Limit
$25KEstablished Year
2008Provides Complaint Resolution
YesCoverage Limit
$6K to $9KEstablished Year
1984Provides Complaint Resolution
YesCoverage Limit
$2.5KCheck out the best home warranty companies in texas
Larry Lising, San Antonio
On Jun 08, 2023
American Home Shield (AHS)
Every when summer season hits 1 of 2 of my units always gets low on freon. For about 4 years now, all they do is load Freon every time and not look for any other issue. It’s obvious that there’s a leak coz it’s the same unit every year and a history and trend should show a flag that something is wrong with that unit. However, I don’t think they care as long as they get paid their monthly premium. This most recent one I paid $1100 for Freon. More than the annual premium. I am going to fire American Home shield. They don’t help me save. Which is the whole purpose of my subscription.
Valerie Gunter, San Antonio
On Aug 02, 2022
American Home Shield (AHS)
Never had an issue with Home Shield. Very prompt on getting my repairs done and back in working order. Staff is very friendly and helpful if I have any questions or concerns.
Melisa G , San Antonio
On Jul 28, 2022
American Home Shield (AHS)
Cor** was amazing. He is a great asset to the company. Very knowledgeable and professional. He had great customer service along with tips on how to preserve and maintain my A/C unit. Would definitely use them again.
Robin Rosen, San Antonio
On Jul 28, 2022
American Home Shield (AHS)
Have been very pleased. In the last month I’ve needed 4 things repaired. American Home Shield has responded quickly. Every contractor they sent was professional and able to fix the problem. I’ve been very happy.
Vaughan Rehfeld, San Antonio
On Jun 28, 2022
American Home Shield (AHS)
It took too long in 100 degree heat to have it fixed then repair led to additional malfunction resulting in further delay. Got it fixed finally but time frame was from 6/13- thru 6/26. And the purchase of a $500 window a/c unit to survive the heat. Lastly AHS rep would not authorize reimbursement because of weekend time frame
Norma Alvarado, San Antonio
On Jun 28, 2022
American Home Shield (AHS)
The lastest claim I have , the USA-Air Conditioning Company was just professional, he work diligently to resolve the problem but unfortunately it has escalated another level and now I have to wait for a solution. American Home Shield always a solution.
J Con, San Antonio
On Jun 13, 2022
American Home Shield (AHS)
Technician was professional and on top of our dishwasher repair. He was quick to point out the problem. When the part came in he called to install right away.
Anna Ochoa, San Antonio
On Jun 09, 2022
American Home Shield (AHS)
American Home Warranty entered my service request into the que and had a professional and well-mannered technician service the request within 24 hours and work the issue. D*** from Q****** H*** was superb!!
Ivy Alavaz, San Antonio
On May 18, 2022
American Home Shield (AHS)
I recommend American Home Shield! Starting from customer service on the phone they are awesome first call resolution they assigned a tech right away whom called and confirm my appointment , the technician was fast and professional problem solved in less than 15 minutes , I’m a happy camper definitely recommend AHS
Maria Pena-Almendarez, San Antonio
On May 10, 2022
American Home Shield (AHS)
So grateful for the fast response. I love it! Thank you so much. I appreciate M*****'s help and professionalism. My refrigerator was not working and made the request on Friday evening, it was fixed by Monday morning.
Pete Escobar, San Antonio
On Apr 15, 2022
American Home Shield (AHS)
Excellent, efficient and amazing customer service! The repairman I** was Godsent! He assessed the situation quickly and resolved it quickly! Hands done the best warranty vendor on the market! American Home Shield is simply the best!
Joe Fernandez, San Antonio
On Apr 14, 2022
American Home Shield (AHS)
So far I have found AHS to be the best home warranty I\'ve tried and I\'ve had several over the years. I like that I pay up front and not to the vendor. The vendors so far have been responsive and professional.
Ysidoro Martinez, San Antonio
On Apr 13, 2022
American Home Shield (AHS)
Person that came to fix dishwasher was very knowledgeable and courteous had good experience with him I would recommend them to come and fix other issues if needed Any plumbing issues I feel he would do great job
Carol Wendel, San Antonio
On Mar 23, 2022
American Home Shield (AHS)
Although it has been frustrating scheduling, being available for service, and failed attempts at repair. This time was a bullseye. Repair was done quickly and effectively. Thank you. If you are a member and thinking of giving us, don’t. Be persistent, patient, and kind. It is business. AHS is getting better and I believe I will save money in the long run. It is difficult sometimes understanding accents other than ours. Listen more intently and you may be surprised about your similarities. Thank you AHS.
Tamara, San Antonio
On Mar 20, 2022
American Home Shield (AHS)
Buyer beware. Horrible company. Customer service reps are not native English speakers and will outright lie to you. No way to contact them other than one phone number on website that takes you to CSR somewhere outside of the U.S. Never get the same person twice. Have to repeat information every single time. No way to elevate concerns as you can’t get past initial CSR. Absolutely the worst company to do business with. I ended up having to replace my entire a/c unit at a cost of thousands of dollars because their service provider gave me a fraudulent diagnosis. I was at risk of losing the sale on my condo as a result. Had to send an email to the CEO of Front Door (owns AHS) to get ANY resolution and that was minimal, at best. They don’t want your business, they just want your money. Wouldn’t recommend them for any amount of money. Buyer beware.
stephanie gonzales, San Antonio
On Mar 14, 2022
American Home Shield (AHS)
Very quick.. efficient and friendly!! We did not have to wait as long as anticipated for the repair of two of our appliances. Definitely happy to be a part of home shield.
Barbara Phillip, San Antonio
On Mar 13, 2022
American Home Shield (AHS)
Clearly, committed, American Homeshield, (AHS), has provided that peace of mind, a great appreciation to absolute customer care perfection. Beginning from initiating the service request, with prompt email and text messages for confirmation illustrated the affects to the priority and the value to the concern.
Zip fen, San Antonio
On Feb 27, 2022
American Home Shield (AHS)
Easily used their online forms and they sent out a contact for AC repair. They contacted us, he came to the house, and 10min later ac was running. Very easy to use been using it for years.
Edwin Washington, San Antonio
On Feb 26, 2022
American Home Shield (AHS)
Everything went well! Everything was repaired in a timely matter. The service reps were very positive and did great work! The suggestions were very helpful! Again, thanks for your great services!
William Rodriguez, San Antonio
On Jan 21, 2022
American Home Shield (AHS)
I have always had a great overall customer service experience with American Home Shield. They are professional, courteous, and knowledgeable. American Home Shield continues to offer peace of mind.