Universal Home Protection

Home Warranty Plan Details and Reviews for Universal Home Protection

Universal Home Protection
Customer Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Service Timeliness 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating3.4 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Total Reviews: 26
Total Quotes : 6
Premium $425-495
Deductible $85
Effective 30 days after enrollment
Years In Business 2016
BBB Rating
Complaint Resolution
Offers Online Claims
Coverage Area Wisconsin, Illinois



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Story behind the inception of Universal Home Protection (UHP) is that it was sparked during a lunch meeting of realtors who were complaining about the lack of good home warranty providers. Stemming from that talk, UHP was founded with the intention to provide a quality home warranty product to homeowners and real estate agents.

Since the early stages, the company wanted to distinguish themselves from other rivals in the home warranty industry. UHP started small, servicing customers in the Wisconsin region alone and later expanded to northern part of Illinois and Chicago region. UHP is headquartered in Madison, Wisconsin.

UHP has a large network of independent contractors who are dispatched to the customer’s home as soon as the claim is processed. A customer service wing functions 24/7 to accept customer’s service requests.

Online services can be availed through the company’s official website. Customers can submit claims online, renew plans and even purchase warranty products through the website. Real estate agents can also make use of the marketing tools available onsite.

Universal Home Protection has warranty products for sellers, buyers and homeowners. The company also has a service contract dedicated solely to new constructions. Following are the various categories of plans available:


  • Seller Home Warranty: 8 types of plans are available and the prices range from $425 to $1125

  • Buyer Home Warranty: 8 types of plans are available for buyers too and the prices range from $425 to $1125

  • Homeowner Direct Home Warranty: 8 types of plans, prices start from $425

  • New construction plan: Is solely for brand new constructions and is priced at $545

Deductible is usually charged at $85 for all the above plans

Reviews & Ratings

nonya - WI 09-28-2016
rob key,nonya WI
Posted On 09/28/16
Review No. 106168
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Stay away from them!!!!!
Even if there is one service call and looking at all plumbing related items - UHP will charge you the $75 deductible for each item. Water heater, slow to drain skin, and tub facet. $75 each and the parts for all 3 items was $80...But let's charge the homeowner $225.
a Co-worker of mine also had an issue with UHP when they had an emergency and had to call a plumber on the weekend. UHP didn't pay for the repairs because they were not called first. view less
Stay away from them!!!!!
Even if there is one service call and looking at all plumbing related items - UHP will charge you the $75 deductible for each item. Water heater, slow to drain skin, and tub facet. $75 each and the parts for all 3 items was $80...But let's charge the homeowner $225.
a Co-worker of mine also had an issue with UHP when they had an emergency and had to call
... view more
# 106168
Madison - WI 06-17-2016
AD,Madison WI
Posted On 06/17/16
Review No. 102239
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I left a review previously for our experience with our water heater failing - this time, we found that our air conditioning was no longer functioning. We called UHP and a service call was scheduled for two days later. I was able to meet the repairman and he replaced the broken part within two hours. We paid the $75 deductible and that was it.

We normally would replace parts ourselves (we have an experienced handy man in the family nearby), but the part alone would have been almost $400 if we had purchased it from a parts supplier.

We really weren't sure it was worth it to have the home warranty included with our home purchase, but it has paid off. The water heater replacement was around $1,000 so we have paid a total of $600 (policy + two deductibles) for about ~$1700 in repairs. view less
I left a review previously for our experience with our water heater failing - this time, we found that our air conditioning was no longer functioning. We called UHP and a service call was scheduled for two days later. I was able to meet the repairman and he replaced the broken part within two hours. We paid the $75 deductible and that was it.

We normally would replace parts
... view more
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# 102239
Madison - WI 10-20-2015
AD,Madison WI
Posted On 10/20/15
Review No. 93169
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our hot water heater failed catastrophically two months after we purchased an older home. It was two months out of warranty (just over 6 years old) and went from working fine, no leaks, to dramatically cracking and gushing water. It was on a weekend so they were unable to do anything for several days because they don't cover overtime labor- they just told us to cut off the water and gas and wait. On Monday, the repair company arrived promptly (actually, two hours early) and had the repair done in record time. 3 hours later we had hot water again. They replaced it with the same brand and size we had previously. I paid the $75 deductible and that was it - they said it was a $1,000 cost. The operator at UHP was helpful (though she did not return my calls very promptly - she said she was slammed with calls that weekend and she was the only person there) and the repair company was professional. The person at the plumbing company I spoke with about the problem before the workmen came out was extremely informative. He spent 20 minutes talking to me about water heaters, and answering all of my questions comprehensively. All in all, it was a great experience and I'm glad we went with the home warranty. It saved us around $500. I'm still skeptical that it makes sense statistically that something covered will break, but it worked out for us. view less
Our hot water heater failed catastrophically two months after we purchased an older home. It was two months out of warranty (just over 6 years old) and went from working fine, no leaks, to dramatically cracking and gushing water. It was on a weekend so they were unable to do anything for several days because they don't cover overtime labor- they just told us to cut off the water and gas and
... view more
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# 93169
Madison - WI 06-18-2015
Jade,Madison WI
Posted On 06/18/15
Review No. 88458
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I read these reviews and was scared when our refrigerator broke down. I gave UHP a call and someone was out to repair it the next day. They gave me the option to have my current fridge fixed or gave me credit towards a new one. I chose to buy new and they reimbursed me within a week and a half. Great company. Would highly recommend!!
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# 88458
Portage - WI 05-23-2015
KB,Portage WI
Posted On 05/23/15
Review No. 87513
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My overall rating is strictly based on my own personal situation. I bought a home with this warranty in place. It was one of the reasons I felt secure in purchasing the home. The furnace is 35 years old, all appliances were also around 30 years old. So here is the catch.....my refrigerator went out. It was a 32 year old refrigerator. Since they can still get a hold of a part to replace the broken one then they cannot replace the 32 year old refrigerator!!! So....I was still stuck with an old refrigerator or purchasing a new one and deducting the parts and labor cost from the purchase of a new one! So, this is a complete scam when it comes to the loopholes regarding a home with older appliances and heating and air units.
The service people that I have dealt with have been fantastic. However, this warranty program does me no good at all. Since they made things to last years ago I guess I am completely out of luck with this company. view less
My overall rating is strictly based on my own personal situation. I bought a home with this warranty in place. It was one of the reasons I felt secure in purchasing the home. The furnace is 35 years old, all appliances were also around 30 years old. So here is the catch.....my refrigerator went out. It was a 32 year old refrigerator. Since they can still get a hold of a part to replace
... view more
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# 87513
Franklin - WI 03-23-2015
Denny Birk,Franklin WI
Posted On 03/23/15
Review No. 85973
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Woke up to a cold house, thermostat was set at 78 furnace would not heat the house over 59. called Universal Home they sent a fellow out to look at it he said it needed to may parts so they put in a NEW furnace at no charge other than my $85.00 deductable. I am warm as toast now thanks to Universal Home.
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# 85973
Zion - IL 01-12-2015
Victor,Zion IL
Posted On 01/12/15
Review No. 83966
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I had to call them soon after we purchased our home due to plumbing issues. We had a pipe backing up and fecal matter and goodness knows whatever else went into our washing machine, utility sink and the floor. Called them and they said it sounded like an issue with pipes outside the home and wouldn't cover it. $435 dollars later it's fixed thanks to Roto Rooter =) We did purchase a new washer and dryer. It just wasn't worth the hassle of getting told no again.
Sadly now I have to cal them about electrical issues and dreading it.
Did anyone get anything that explains EXACTLY what they cover? We didn't. Even checking the website it's very vague. Just a general checklist. So FYI concerning plumbing, they don't cover ANY plumbing issues outside of the residence. Made no sense considering it's connected to the home. view less
I had to call them soon after we purchased our home due to plumbing issues. We had a pipe backing up and fecal matter and goodness knows whatever else went into our washing machine, utility sink and the floor. Called them and they said it sounded like an issue with pipes outside the home and wouldn't cover it. $435 dollars later it's fixed thanks to Roto Rooter =) We did purchase a new washer
... view more
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# 83966
Fond du Lac - WI 10-23-2014
Jeremy M.,Fond du Lac WI
Posted On 10/23/14
Review No. 80332
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Called them about a leaking water heater at 8:00 AM and there is now a brand new heater installed before noon! The representative that I spoke with was polite and efficient. My cost for this $800 job was the $85 deductible and $20 for a city permit. Couldn't be happier!

I can only surmise that the negative reviews here are from unreasonable people with unreasonable expectations.
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# 80332
Middleton - WI 09-16-2014
Barbara,Middleton WI
Posted On 09/16/14
Review No. 78845
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
We have had several appliances fixed or replaced through UHP. With realistic expectations, this is a great service. I have been very happy with them, the response time and the costs. I will continue being a customer as long as they will keep us as a customer!
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# 78845
rockford - IL 06-05-2014
vicki whisman,rockford IL
Posted On 06/05/14
Review No. 73702
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have had several home warranties over the last 20 years,and universal is appauling!! the customer service is very rude,totally no common sense. We would not recommend this company nor will we ever use them again!!We want as many people to know as possible,don't be scammed by them. I really do not know how they can sleep at night,taking advantage of hard working people. It is such a shame.I actually talked to the vice president and he lied through his teeth to me.So everyone beware-protect your home,don't use Universal!!!! view less
We have had several home warranties over the last 20 years,and universal is appauling!! the customer service is very rude,totally no common sense. We would not recommend this company nor will we ever use them again!!We want as many people to know as possible,don't be scammed by them. I really do not know how they can sleep at night,taking advantage of hard working people. It is such a shame.I
... view more
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# 73702
Harker Heights - TX 12-18-2013
Dr. Maria Medina,Harker Heights TX
Posted On 12/18/13
Review No. 71032
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrible customer service!!! They were rude, disrespectful, and unprofessional. I submitted a work order and one week later, I still have not heard the status of the work order. I attempted to contact the owner (Jack Waynewright) to submit a formal complaint and even after numerous phone messages he still has not returned my calls. At this point, I just want my 800.00 returned to me so I can find a more professional company. I would not recommend this company, in fact, I would warn against doing any type of business with them. view less
Horrible customer service!!! They were rude, disrespectful, and unprofessional. I submitted a work order and one week later, I still have not heard the status of the work order. I attempted to contact the owner (Jack Waynewright) to submit a formal complaint and even after numerous phone messages he still has not returned my calls. At this point, I just want my 800.00 returned to me so I can
... view more
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# 71032
Waukesha County - WI 08-12-2013
B,Waukesha County WI
Posted On 08/12/13
Review No. 64539
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They tried to deny my claim on the pool filter and only agreed to pay that after much back and forth. The company they use in the area is not very good, and they would not let me go with my own company.
I had a problem with my laundry tub - the drain backed up and the sink leaked. They said that they would treat that as two separate problems, and that I would have to pay the deductible twice. This company looks for ways to weasel out of paying money. They want to take your premium for nothing in return.
But, I suppose people will continue to offer this home warranty with the sale of the home because it makes home buyers feel better. If they only knew how awful this company was, it wouldn't make them feel any better. view less
They tried to deny my claim on the pool filter and only agreed to pay that after much back and forth. The company they use in the area is not very good, and they would not let me go with my own company.
I had a problem with my laundry tub - the drain backed up and the sink leaked. They said that they would treat that as two separate problems, and that I would have to pay the
... view more
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# 64539
Madison - WI 06-12-2013
LBrown,Madison WI
Posted On 06/12/13
Review No. 59612
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is terrible! We had gotten the "cadillac" coverage. We have a pool, when it was opened by our pool company the heater was working fine. Then it stopped working. I called the company and they only allowed us to use their contractor who took over a week to come out. He then ruled it un-fixable and said we'd need it replaced. When we told the company we wanted to use OUR pool contractor because theirs was lazy, they wouldn't let us. After WEEKS of disputing with them back and forth they finally allowed us to use ours, but we were still waiting from paperwork for their contractor MIDWESTERN RECREATIONAL SUPPLY, who would not fill out the necessary paperwork because they weren't going to get our business. We called Midwestern Rec Supply AND Universal Home for weeks before they would have the paperwork completed. Universal finally said they would let us use our pool company. When MIDWESTERN filed their report they said it was never working. Universal then denied us and would not pay the $1200 cost to replace the unit. We are taking them to small claims court. BOTH of these companies LIED because they do not want us to get reimbursed. THEY ARE BOTH HORRIBLE COMPANIES! What a scam! view less
This company is terrible! We had gotten the "cadillac" coverage. We have a pool, when it was opened by our pool company the heater was working fine. Then it stopped working. I called the company and they only allowed us to use their contractor who took over a week to come out. He then ruled it un-fixable and said we'd need it replaced. When we told the company we wanted to use OUR pool
... view more
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# 59612
Neillsville - WI 06-07-2013
Carmen Stimac,Neillsville WI
Posted On 06/07/13
Review No. 59324
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This home warranty is a joke!! They don't cover anything!!

1. 4 months after purchasing the home with the worry free home warranty my sewer line collapsed
UHP doesn't cover that.

2. Ice maker in my refridgerator stopped working. Again they don't cover the ice
Maker portion of the fridge.

3. Foundation was leaking. No coverage. What do they cover??? Nothing don't waste your money. view less
This home warranty is a joke!! They don't cover anything!!

1. 4 months after purchasing the home with the worry free home warranty my sewer line collapsed
UHP doesn't cover that.

2. Ice maker in my refridgerator stopped working. Again they don't cover the ice
Maker portion of the fridge.

3. Foundation was leaking. No
... view more
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# 59324
Madison - WI 05-12-2013
VM,Madison WI
Posted On 05/12/13
Review No. 58244
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We asked for a home warranty when we bought our current house, as the previous owners had not made it a priority to update many of the standard appliances. We have slowly replaced most of them ourselves, but one day did go downstairs to find that the 30 year old (yes, actually 30) water heater had sprung a slow leak on the basement floor. Called UHP, they had plumber out to the house the same day (with initial call made at 3pm when I returned home from work) and we had a new water heater installed the next day by lunchtime. They were fast, polite and covered the replacement with us just writing a check for the deductible. Didn't put in a top of the line appliance, but I guarantee it was better than the one it replaced!! They handled the whole thing professionally, and it gave me confidence that if the issue is in fact covered by the policy, they will honor it. view less
We asked for a home warranty when we bought our current house, as the previous owners had not made it a priority to update many of the standard appliances. We have slowly replaced most of them ourselves, but one day did go downstairs to find that the 30 year old (yes, actually 30) water heater had sprung a slow leak on the basement floor. Called UHP, they had plumber out to the house the same
... view more
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# 58244
West Allis - WI 09-04-2012
Harmonie,West Allis WI
Posted On 09/04/12
Review No. 40173
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My first issue with UHP was my A/C unit. Although UHP sent out a service tech within a few days, it took almost 6 weeks before my A/C unit was operational. Then my dishwasher leaked water all over my kitchen floor. Again, they sent out a service guy, but this time it has been almost 4 months and numerous calls only to find out that the gasket is not covered beacause it is "not a functional component of my dishwasher". Really?!! A gasket has no function?!! And so I'm out the $85 deductible and I do not have a functioning dishwasher. I'm certainly glad it was not my $$ that paid for this policy but I'm disappointed that any company (appliance service company included) could and would take $$ for services unperformed. I definitely could have told anyone that the seals were bad without paying $85. I honestly don't think the deductible should be paid if the service guy does nothing, but their policy seems to be pay now, suffer later. view less
My first issue with UHP was my A/C unit. Although UHP sent out a service tech within a few days, it took almost 6 weeks before my A/C unit was operational. Then my dishwasher leaked water all over my kitchen floor. Again, they sent out a service guy, but this time it has been almost 4 months and numerous calls only to find out that the gasket is not covered beacause it is "not a functional
... view more
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# 40173
Greendale - WI 02-23-2012
T Culhane,Greendale WI
Posted On 02/23/12
Review No. 25356
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
A totally pathetic company. Charged $85 "deductible" for their contract person to come out and to "diagnose" what I already new was wrong with the oven. Then they said the light socket wasn't covered. Promised to send me the fine print by fax which they have not done. Now we are out the premium, the deductible and and the oven not fixed. Totally stay away from any business with this company. Why they are allowed to accept money from people is totally beyond me. view less
A totally pathetic company. Charged $85 "deductible" for their contract person to come out and to "diagnose" what I already new was wrong with the oven. Then they said the light socket wasn't covered. Promised to send me the fine print by fax which they have not done. Now we are out the premium, the deductible and and the oven not fixed. Totally stay away from any business with this company.
... view more
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# 25356
- 01-19-2012
Barry Wiegan
Posted On 01/19/12
Review No. 22306
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I filed a warranty claim with UHP on Dec 19 for a non-functioning oven. They contracted out to Tri-County Appliance of Oregon. They sent a service guy out who determined the controller was bad. UHP offered me $253 or have it repaired for $85. I elected to get it fix, but Tri-County couldn't guarantee they would have the part in time for Christmas. So I paid an extra $12 for shipping. The part came in, they installed it, and it worked for 3 or 4 days and then the oven quit working again. Tri-County came out again and now says it's a connector, and it would be a few days to get it. After a week of no response, I find out the part is not available, and that Maytag has to do a manufacturing run first. The part might be available the middle of Feb with no promise that it will actually work. At this point, UHP now offers me $231, and will not refund my original $85 ($97 with shipping). So I will net $134, effectively losing $120 from the first estimate. I find not having a functioning oven for two months or more unacceptable, but UHP claims it's still repairable and won't replace it or compensate me for the inconvenience. Tri-Country offered to refund my $85, but only if I buy a new range from them. Sounds good, but their prices are about $96 more than Best Buy or Brothers Main for the exact same unit. Very disappointed with UHP's service. Some companies are focused on customer service, and some on the bottom line. UHP is the latter. view less
I filed a warranty claim with UHP on Dec 19 for a non-functioning oven. They contracted out to Tri-County Appliance of Oregon. They sent a service guy out who determined the controller was bad. UHP offered me $253 or have it repaired for $85. I elected to get it fix, but Tri-County couldn't guarantee they would have the part in time for Christmas. So I paid an extra $12 for shipping. The part
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# 22306
- 06-23-2011
Spencer, Madison, WI
Posted On 06/23/11
Review No. 12678
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
READ THE FINE PRINT!!!

Our freezer door broke where the ice maker attaches, resulting in a gaping hole that lets out the cold air. When I contacted them, they were quick to talk about the things that they don't cover. They will only cover "mechanical" issues. To me, the moving parts of the door/ice maker are a mechanical piece that, when not in working order, render the freezer significantly less usable. We also have a pipe leaking where the water hose enters the fridge and... wait for it... they don't cover that either. Overall, they seemed far more interested in figuring out how to not pay $$$ than helping me resolve the issue. If it's something they legitimately don't cover they should at least point me in the direction of where I could get this resolved. I strongly recommend finding a different home warranty company to work with. view less
READ THE FINE PRINT!!!

Our freezer door broke where the ice maker attaches, resulting in a gaping hole that lets out the cold air. When I contacted them, they were quick to talk about the things that they don't cover. They will only cover "mechanical" issues. To me, the moving parts of the door/ice maker are a mechanical piece that, when not in working order, render the
... view more
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# 12678
- 01-26-2011
Andy- Columbus WI
Posted On 01/26/11
Review No. 10162
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Called them on a Thursday at 4pm about my dishwasher not draining. They had a company at my house the next day. Adam has been very helpful, explaining all of my options. I can get it fixed for no more than the 85 I paid or I can use a $134 repair credit towards a new DW. I just need to buy it and they will send the check. Adam also told me that if I got to American TV & Appl I get the contractors discount. I am renewing for another year, no doubt. view less
Called them on a Thursday at 4pm about my dishwasher not draining. They had a company at my house the next day. Adam has been very helpful, explaining all of my options. I can get it fixed for no more than the 85 I paid or I can use a $134 repair credit towards a new DW. I just need to buy it and they will send the check. Adam also told me that if I got to American TV & Appl I get the
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# 10162
- 03-19-2010
Aaron Tuschen DeForest WI
Posted On 03/19/10
Review No. 5919
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Woke up New Years Day and the furnace was out. I couldn't figured it out so I called UHP. I left a message and got a call back within an hour. The person was very helpful and had a repairman out to the house in 30 min. The guy fixed it in a half hour. I wrote the repairman a check for $85 and that was it. Just to have an HVAC serviceman come on a holiday is at least $120 to ring your doorbell. Excellent service! view less
Woke up New Years Day and the furnace was out. I couldn't figured it out so I called UHP. I left a message and got a call back within an hour. The person was very helpful and had a repairman out to the house in 30 min. The guy fixed it in a half hour. I wrote the repairman a check for $85 and that was it. Just to have an HVAC serviceman come on a holiday is at least $120 to ring your doorbell.
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# 5919
- 12-28-2009
Megan, West Salem, WI
Posted On 12/28/09
Review No. 5263
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I called after having issues w/ my dishwasher leaving dishes dirty. They sent out someone quickly, but the person couldn't find any "mechanical malfunction" so they won't replace the dishwasher. They send me a letter in the mail to refuse my claim! A LETTER!!! And they said they after reviewing product reviews it looked like a flawed product.. and attached copies for my review! These reviews weren't even specific to my appliances model number and was on a nonprofessional website. I am very disappointed. view less
I called after having issues w/ my dishwasher leaving dishes dirty. They sent out someone quickly, but the person couldn't find any "mechanical malfunction" so they won't replace the dishwasher. They send me a letter in the mail to refuse my claim! A LETTER!!! And they said they after reviewing product reviews it looked like a flawed product.. and attached copies for my review! These reviews
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# 5263
- 09-02-2009
Sharon, Greendale, WI
Posted On 09/02/09
Review No. 4346
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrible business. Our Hot water heater went out and they had a company quote us $1800. YES 1.8.0.0 dollars. Warranty covers up to $1000. We were given the ok to find out own company with their pre-approval. Got their approval and filed a claim for $1000 (weekend work - emergency) They sent us a check for $600 and said they never approved the $1000, though they certainly did and I confirmed it 3 times with them . they then tried to say the company they had quote us would never of quoted $1800. Long story short, they are finally after 2 months, paying the $1000. view less
Horrible business. Our Hot water heater went out and they had a company quote us $1800. YES 1.8.0.0 dollars. Warranty covers up to $1000. We were given the ok to find out own company with their pre-approval. Got their approval and filed a claim for $1000 (weekend work - emergency) They sent us a check for $600 and said they never approved the $1000, though they certainly did and I
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# 4346
- 05-15-2009
Dave, Germantown, WI
Posted On 05/15/09
Review No. 3257
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have used this company several times for several repairs and each one has been handled efficiently and effectively.
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# 3257
- 03-28-2009
Ken Teese
Posted On 03/28/09
Review No. 2808
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We had a great experience, we had AC problems, they came right out and actually did more than what was required. The service people were very polite and everything is working great now.

Ken
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# 2808
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