Universal Home Protection
Home Warranty Plan Details and Reviews for Universal Home Protection
Premium: $425-495
Deductible: $85
Effective: 30 days after enrollment
Web: uhpwarranty.com
Deductible: $85
Effective: 30 days after enrollment
Web: uhpwarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 7 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 7 Rate this Company!
Coverage Area: Wisconsin, Illinois
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
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this company sucks. They were rude on the phone. Our furnace broke and they said it was a pre existing condition. However, our furance inspector said it was not, as did the home inspector who checked it before we moved in.
Universal Home Protection treated us poorly. STAY AWAY from them.
We had a great experience, we had AC problems, they came right out and actually did more than what was required. The service people were very polite and everything is working great now.
Ken
I have used this company several times for several repairs and each one has been handled efficiently and effectively.
These folks are terrible! They won’t answer the phone and keep putting me on hold. Very unprofessional!
I recently called Universal, after seeing high ratings, presumed that I would recieve excellent service.
I found out that this company was extremely unprofessional, and had now regard for obtaining new customers, (besided for the fact that i found out that they dont service NJ)
Anyways I think I am sticking with AHS, after reading negative feedback for a lot of companies, AHS came through for me whenever I needed them (they did raise rates though)
Horrible business. Our Hot water heater went out and they had a company quote us $1800. YES 1.8.0.0 dollars. Warranty covers up to $1000. We were given the ok to find out own company with their pre-approval. Got their approval and filed a claim for $1000 (weekend work – emergency) They sent us a check for $600 and said they never approved the $1000, though they certainly did and I confirmed it 3 times with them . they then tried to say the company they had quote us would never of quoted $1800. Long story short, they are finally after 2 months, paying the $1000.
I called after having issues w/ my dishwasher leaving dishes dirty. They sent out someone quickly, but the person couldn’t find any “mechanical malfunction” so they won’t replace the dishwasher. They send me a letter in the mail to refuse my claim! A LETTER!!! And they said they after reviewing product reviews it looked like a flawed product.. and attached copies for my review! These reviews weren’t even specific to my appliances model number and was on a nonprofessional website. I am very disappointed.