Warrantech Home Warranty
Deductible: $60
Effective: 30 days from enrollment
Web: warrantechassurance.com
Coverage Area: Alabama, Arizona, Arkansas, Colorado, Delaware, Dist of Columbia, Florida, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Warrentech has made my top 10 worst companies of all time to deal with. I have an extended warranty on my washer and have been trying to get it repaired for 3 weeks. They are incompetent at best. They can’t order the parts correctly and they don’t return phone calls. I have spent 4 hours on hold over the last 3 weeks. Even the “Department Head” was unhelpful.
The worst experience I’ve ever had when it comes to service, and if you see any 5 star reviews, assume it’s written by the inept employees at this outfit. Our Bosch dishwasher was under extended warranty from Warrantech AKA Repairmaster. American Home Appliance in New Jersey was listed as a service provider. If this is who Warrantech and Repairmaster contract with, I will think twice about buying ANY OTHER contract from WARRANTECH OR REPAIRMASTER! It took FIVE MONTHS to get my dishwasher properly repaired. Originally it was leaking. The guy came out, said it needed a door seal. It wasn’t until a month later he came back. Horrible phone system and inept customer service people. After three service calls, and numerous phone calls, they came today with the parts and 5 min in the guys says I have to HIRE SOMEONE ELSE to get the dishwasher out! The owner Joe Mancuso was called and managed to show the guy how to take it out. The biggest waste of my time! Use ANYone else!
I bough a wine cooler Liberty at walmart, this product is retailled by Haier America. It started to fail after few months ( last July). The after sales support is performed by warrantech, I gave about 30 calls so far to this company and they sent me 3 service companies. None of these companies could service the unit. I have been requesting an exchange and I’m still waiting. As said in other review warrantech just tries to get rid of consumers. Dont’ buy Haier’s product and don’t buy warranty from this crappy companies that should be put out of business ASAP!
I purchased a warranty at a cost of $100 for my appliance. The service center I was assigned to has left me in limbo with a broken machine. Ultimately, it was Warrantech who directed me to them so I hold them responsible. After over 15 phone calls (and 3 service calls), the ball has been dropped and I have received no assistance in replacing the appliance. Warrantech supervisor, and call center employees promised calls back to me…still waiting, waiting, waiting for the phone to ring. I am considering sending a complaint to a consumer watchdog agency.
Like many other reviews above, I if I could give this crappy company a negative 10, I would.
In Warrantech’s case, this whole appliance insurance process is a complete SCAM. They do everything in their power to avoid paying for a repair or sending a replacement unit. I bought a wine refrigerator and the cooling unit stated icing up and running roughly. About 2 months ago.
I had to jump through so many hoops and started crying on a few occasions because I was so frustrated by this company’s antics.
First they said my product was not registered with them. Then they said that my serial number was correct but my model number was incorrect. I had to send them the proof of purchase, which I got from the place I bought the wine fridge. Then they said they could not accept any of that data because the sheet that was sent to them did not have my member number on it. (It had my name, address, and everything else).
These are just a few steps out of about 40 that I had to go through to get everything right for them. Seriously, I estimate I had to make 75 phone calls in the span of 6 weeks to get this thing moving.
The latest is, now that I have all of my data correct, that they want me to snip my power cord from the unit and send it in with the serial number sticker before I am sent a replacement (there is nobody that can work on/repair the one I have). They already have received a proof of purchase, why the hell do they need this?
I will never deal with Warrantech again, and I will never deal with Wine Enthusiast again, simply for suggesting this crappy company. They do get kickbacks, obviously.
As suggested by some other person, I am filing a small claims action against them. Primarily for the $6000+ worth of wine that has warmed up and gone bad.
In short : STAY AWAY FROM BOTH WARRANTECH AND WINE ENTHUSIAST.
Warrantech is a horrible company and really need to be put out of business for shady business practices.
I ordered a refurbed home surround sound through bigoutlets.com and purchased there extended 2 year warranty product replacement. Well 6 months in, the unit starts dropping sound. I call they tell me to send in the power cord of the unit, no idea why, but I do as they ask. The rep states that we will either find a replacement unit or mail a refund. 2 weeks later I receive a check and I try and cash it (through chase) and they say they are unable too at this time 6-29-2011. The check is dated 6-21-2011. I called the line and spoke with several support people. After trying to get in touch with the manager Marquita Barrett, the rep hangs up on me. Calling back i called, 817-785-6601 and apparently there are 5 “warranty” support stores at this number. I tell the rep I’m trying to get a hold of ms Barrett. I’m put on hold and they tell me she has left for the day. Guess I will try again tomorrow.
Beyond providing PHANTOM service– they are Phone HARRASSERS for renewal.
Unstoppable Phone Spammers.
All these private Home Warranties are RIPOFFS where the retailer makes some extra kicking biz to them Most also overlap product waranrties and are needless.
Avoid these spammers. They NEVER stop calling for renewal (only service)
I’ve had two experiences with Warrentech relating to extended warranty I purchased when I bought washer/dryer in Dec. of 07. It is an extended 5year warranty on top of the 1 year Maytag warranty. First experience, in Jan of 2010 Maytag washer (a top of the line model, high efficiency, stainless etc) roared like a jet engine during the spin cycle. Funny, this is exactly what happened to the previous two machines I replaced. It is a bearing problem. Bearings are sealed at the factory and cannot be repaired. The only fix is to replace the drum. With labor…you’re better off buying a new machine. Called Warrentech, they processed my call fairly quickly, required my receipt which I had, faxed local repair people. I had three calls the following AM (day 2) and went with the first ones that could come which was the following day (day 3). Repair tech was GREAT! Diagnosed, secured authorization from Warrentech (by phone). New drum IN a box the size of the original machine, delivered directly to my house on day 6. Day 7 repair technician fixed and I was washing clothes. Overall I was pretty pleased. I know that it will take a few days for everything to process, but there are/were weaknesses in Warrentech’s procedures. The key factor, in my case, was the repair technician. Weakness #1…Warrentech must approve repairs or parts. Luckily, the repair tech that came out understood this and called for “approval” when I w as present. Parts/repairs were “authorized” promptly. Weakness #2…Parts for repairs that are authorized must come from Warrentech (which is NOT local for me). Again I was lucky on the first go around…Warrentech had the part in stock and sent it out quickly. Furthermore, my technician (who I give a lot of credit to) had the part sent to my house instead of to his shop. He didn’t have to load anything, just come to my house with his tools. Second experience, June 2nd of 2011 same machine, Maytag washer original cost in 07 of $ 678.00 (I just don’t know if you’re better off spending more or not). Pump does not work. Called Warrentech and again, they processed my call quickly. I had calls from repair people but the guy who did my bearing repair was too busy, so I got “General Service Co.(GSC).” to come out. Repair technician diagnosed the problem, but did not call for authorization or to order parts. He assured me that it would take a week tops to get the parts and get my machine working. One week I haven’t heard anything, so I call GSC. They tell me it’s not their fault nothing is happening because Warrentech will not give them authorization for the pump parts for my machine. I call Warrentech, they say they haven’t heard anything/ received any request for parts from GSC. Don’t know who dropped the ball, but the three of us get the wheels turning again. I am set to have final repairs on June 22. Final take…when you buy a washer, dryer, refridge or dishwasher…get an extended warranty (I spent $100.00 and have approx. $740.00 of repairs/parts paid for) if you don’t want to have to constantly pay for repairs or replace appliances. THEY ARE NOT MADE THE WAY THEY USED TO. It is planned obsolescence. The drawback to the warranty is that it takes longer to get things fixed. Be careful about what’s covered and who you have come out.
Do what I did:
File a small claims court action against Warrantech, Westco Insurance Co., Inc, and the store which sold you the warranty. They are all jointly and severally liable to you. These retailers receive a substantal commission from Warrantech for foisting these phony warranties on (they presume) defenseless consumers. You will get a response. They will get the message. No lawyers are required for this. It is important that you name all three parties as defendants
If I could give a zero, I would. I paid for an extended warranty on a $1500 wine refrigerator. Less than 2 years after purchase, the items completely breaks down. 8 attempts by repairmen (and a lot of time off from work to wait for them to come) we are notified that the item is irrepairable. So, they were supposed to send me a replacement wine fridge. After 18 calls to them (not exaggerating), one is delivered and it is damaged. I call them to let them know and they state that a new one will be shipped out. After 4 calls to them, they tell me they are waiting on a tracking #???? What the heck? No one has ever called me. I’ve had to stay on them for everything.
I have had to use my warranty twice in the three years I’ve had it. I called the customer service line and was contacted within 2 hours for follow up. The company they chose to come and perform the work was very friendly and professional – so much so that I’ve referred them to friends. I’ve also referred family and friends to Warrantech. Unlike many of the other posts – I’m very happy with them and will renew once this policy expires.
If I could rate this company with a negative number, I would. Absolutely the worst communication system installed. I’ve called numerous times to follow up on two claims. First was a air-conditioner. Summer time in Tennessee is hot and muggy. With no air conditioning, the only way I could get them to do something was hire a lawyer to represent me. Then, all of a sudden things seemed to work out. The last was a roofing problem. They went from saying they would cover a small portion of repairs to nothing at all. But you would think that they would contact you when they make a decision on your claim? Think again. The only way I heard from them again was to contact my attorney, AGAIN, and stated by the supervisor, “We are a call-in center and do not have time to make call-out’s. We are a 24-7 company, but our night and weekend shifts do not know what they are doing.” Really? As you can imagine there will no renewals for this customer and I hope that I can prevent someone else the time, stress, and aggravation with this so called company. If you ask me, this should be constituted as a scam, not a business.
My husband and I recently purchased a new home. Not even three weeks after moving in the house we got a leak in our master bath toilet. According to Warrantech our policy was on hold so I called my realtor to get to the bottom of the situation and they tried to say that the policy hadn’t been paid for, even after the check had been cleared. We even had a confirmation number and the policy should have been in full force. Well this all happened on October 22nd. After numerous phone calls we have been bounced around, jacked around and been fed line after line of crap! Well then these people have the nerve to tell me that we didn’t get a home inspection so the policy is on hold for 30 days. Well what does that mean? I have to wait 30 days before you will fix a leak? Are you flipping kidding me? Do you know how much damage that’s going to end up being? My realtor, the seller of the house we bought realtor, and myself have been wasting hours of our life we will never get back talking to their worthless customer service department as well as their worthless supervisors. I am working so hard for this piece of crap company to just give me back the money paid for this warranty so I can fix the damn problem myself. I can buy my own warranty from a different warranty company that actually does their job. Every time you call they tell you they can’t do this and that. Then they wanted a copy of our appraisal since we didn’t have a home inspection so we did that still nothing is done. Meanwhile I have a gaping hole in my ceiling. I am on a mission to spread the word about this very horrific company, their horrific service, their horrific claims process, their horrific business habits and the way that they are ripping customers off left and right. I will not rest until the whole world knows that this company is full of sh**. After further reading their warranty coverage it outlines more of what they won’t cover then what they will. The warranty is complete crap NOTHING is covered. It’s not even worth the paper that its printed on. I want the money back from the warranty and I want to be done with these losers completely. I have never dealt with such a dishonest, crooked, business in all of my life and I hope they are wiped out of existence. If I had a chance to choose my warranty prior to it being purchased on my behalf by the seller of my house I would have done the adequate research to know that this company was comprised of a bunch of crooks. I will be damned if I sit back and let this leak continue to destroy my house for months on end like I have seen other people deal with from this company. I will call every lawyer, BBB, and person I can even if I have to go to my congressman I will. I am tired of companies like this thinking that they can take advantage of consumers and get away with it. NO where in their documentation does it require you to have a home inspection prior to the sale of a home to establish coverage. Having a home inspection is not required prior to the sale of a home by state law. The bottom line is this company is full of sh** when its time to pay for repairs that should be covered! So finally I get in touch with someone who is suppose to send me a refund and surprise, suprise they send the check to the wrong address here it is almost December and I still don’t have a refund what a worthless company! Wake up Warrantech Rome fell and so can you!
Warrentech has horrible service. The customer service representative were terrible and rude! Would not work with us at all on warranty issues. Offered uncomparible models for replacement or a cash out option that was ridiculous and quite honestly an insult. Never again will purchase an extended warranty if they are the servicing provider.
My husband and I recently purchased a new home. Not even three weeks after moving in the house we got a leak in our master bath toilet. According to Warrantech our policy was on hold so I called my realtor to get to the bottom of the situation and they tried to say that the policy hadn’t been paid for even after the check had been cleared and that we had a confirmation number and the policy should be in full force. Well this all happened on October 22nd. After numerous phone calls we have been bounced around, jacked around and been fed line after line of crap! Well then these people have the nerve to tell me that we didn’t get a home inspection so the policy is on hold for 30 days. Well what does that mean I have to wait 30 days before you will fix a leak? Are you flipping kidding me? Do you know how much damage that’s going to end up being? My realtor the seller of the house we bought realtor and myself have been wasting hours of our life we will never get back talking to their worthless customer service department as well as their worthless supervisors. I am working so hard for this piece of crap company to just give me back the money paid for this warranty so I can fix the damn problem myself and turn around and buy a different warranty by a company that actually does their job. Every time you call they tell you they can’t do this and that. Then they wanted a copy of our appraisal since we didn’t have a home inspection so we did that still nothing is done. Meanwhile I have a gaping hole in my ceiling. I am on a mission to spread the word about this very horrific company, their horrific service, their horrific claims process, their horrific business habits and the way that they are ripping customers off left and right. I will not rest to the whole world knows that this company is full of sh**. After further reading their warranty coverage it outline more of what they won’t cover then what they will. The warranty is complete crap NOTHING is covered. I want the money back from the warranty and I want to be done with these losers completely. I have never dealt with such a dishonest, crooked, business in all of my life and I hope they are wiped out of existence. If I had a chance to choose my warranty prior to it being purchased on my behalf by the seller of my house I would have done the adequate research to know that this company was comprised of a bunch of crooks. I will be damned if I sit back and let this leak continue to destroy my house for months on end like I have seen other people deal with from this company. I will call every lawyer, BBB, and person I can even if I have to go to my congressman I will. I am tired of companies like this thinking that they can take advantage of consumers and get away with it. NO where in their documentation does it require you to have a home warranty prior to making a claim and by state law it is not required. The bottom line is this company is full of sh** when its time to pay for repairs that should be covered!
I didn’t receive an invoice to renew my policy and called to find out that Warrentech wouldn’t renew it because I had six claims in the course of one year. All of these claims were little items, – thermostat wouldn’t works, air-cond needed a small part, (120.00) other small items, no major claims. So if you pay them the 440.00 per year and 65.00 per service call, go figure. You are in the hole.
Warrentech Home Warranty needs to be put out of business. I had my ac blower motor go out on Friday and was told someone would contact me back within 24 hours and what you know. No one ever called me back and I had to call them and they gave me ever story in the book as to why they had not called me back. So I called my own ac tech and he came out and did the work and got a authorization from a GM for claims and was told I would have a check cut back to myself and still have not seen this check at this point. And I’m giving every excuse in the book as to what and where this check is. But I have gotten my attorney invovlved and lets see how fast they move now. They use this we are back by Sears to make their sales to home warranty buyers.
Warrentech Home Warranty needs to be checked out with the Better Business Bureau! I, like my other reviewers, have been getting the run around through the customer service department. This company constantly tells me that calls are forthcoming, and the “manager” is always away from his desk or out. As I had a problem with my air conditioner, my initial call wasn’t bad. However, as no service provider was ever contacted about the issue, I called back was told that the request for service would have to be re-done. I said fine, and continued to wait as the temperatures soared to 90 degrees in my home. I waited for 2 days and called back to see what the hold up on service was, and was informed by a very rude representative that my air conditioner issue was not covered by the policy, something that could have been told to me on the first time I called. I asked to speak with a supervisor and that was 5 days ago. I am still waiting for the secret supervisor to call and speak with me regarding the issue. In the meantime, I have called an air conditioning company and are just paying for repairs.I will never use this company again!
I have had these guys for a year now. The first A/C problem – took 48 hrs for the service guy to com – imagine in summer not having A/C for 48 hrs. The guy charged 90$ for a service call – which is 20$ more than the average. The servic is poor – the first thing they try to do rather than help you is find a way not to pay – they tell you to look at the fine print. Teh technician are very good at poinintng out what page and what line of the booklet it says “WE DO NOT COVER” so what you end up with is an expensive repair job. The second problem happended yesterday. The A/C again – i called a couple of companies to see what they cost – 60$ for a service call from a big company in town. They came by the same day and took care of it. I called the warranty company to see if they reimburse you. The first thing is said was you should have called us first and read out the line where it says that if i get it fixed by someone else even if they are certified then “WE DO NOT COVER”. When i explained to him that these guys are 20-30 dollars cheaper and they are the major company in town and are certified. He said it is in the warranty card. I would recommend that you shop elsewhere for your warranty company.
I’m surprised by the previous reviews. We bought a 25 year old house with mostly original appliance. We had problems with plugged toilets, heating/ac thermostat and clothes washer. Service man was out within a day and repaired toilet same day. The thermostat took three trips to solve, but all I paid was the $50 deductible. The washer was beyond repair and they offered an equivalent one in its place. We chose to upgrade and they paid us the wholesale price of the offered washer – not a good deal for us, but a fair one considering.
On the other hand dealing with the company itself was a service nightmare. The cash payment came, but not until I made many follow up calls – a different person and story each time. Follow ups to service are impossible over the phone – they have an 800 number and the answer to any question is to call the service company, but the number for the service company is the same 800 number with long wait times.
In summary, the head office is awful, but the repair service received was excellent.
When we bought our home, the seller purchased the warranty for us. The first time we had trouble with our home A/C, Warrentech did an okay job getting someone out in a timely manner. Then, 2 days before our warranty expired, the coil on the A/C unit went out. Since we were still under contract, we called Warrantech. THIS WENT ON FOR MONTHS. They never had a manager to speak with and customer service was horrible. Finally my husband contacted the corporate office. It was 6 months + before the A/C unit was actually fixed. I would never recommend this company. In fact, when we sell our house, we will use someone else.
[...] Warrantech home warranty isn’t the only company seeing a brighter future in the warranty [...]
I used Warrantech to cover a rental property of mine. The dishwasher started leaking. I contacted Warrantech for a claim. They sent out Sears to fix it. The tech told me the water tank was leaking and that GE does not make parts for the dishwasher anymore. Warrantech told me that they only cover mechanical parts on appliances. They said the water tank on the dishwasher is a structural part and they will not cover replacement. They have horrible customer service and they never have a supervisor to speak to. I highly recommend against using Warrantech.
I bought a Warrentech warranty for my 50″ DLP HDTV, a 5 year lamp protection warranty.
Three years goes by and the lamp on my tv is dying, so I call Warrantech’s customer service line. They inform me that I filled out the price of the television wrong when I registered the warranty, and that I would have to fax them an invoice of the television purchase to fix it before getting help. After finding a 3 year old invoice, I fax it to them. I call after faxing it to make sure they received it, and confirmed I sent it to the right number (despite a rather rude CS agent telling me there was no need for me to call). I’m told to wait 3-5 days for them to make the change on my warranty. I wait 5 days and call back, and there is no change. They tell me “things get backed up this time of year” and to wait longer. I wait three weeks. I call back, still no change, and they say they have no record of me even sending it. At this point I’m pretty angry, but still keep my calm and just resend the invoice through fax, and afterwards call back to make sure they receive it. A CS agent confirms they received it this time, and tells me to wait 24 hours for it to change, that he “talked to a supervisor who says he’ll fast track it”. I wait 24 hours and call back. No change. I’m told it will take another 48 hours. I wait 48 hours and call back. No change. I’m told to wait 3-5 days. Can you see where this is going? It’s now been over a month and I have yet to even have a new lamp shipped out to me, and they are NOW saying that they also need an invoice receipt of the actual warranty I purchased (despite the fact it says nowhere in the contract, and the fact I registered it within 10 days of purchase like they demand). Any attempt to speak to a supervisor (even the one who was supposedly “Fast tracking” my change) is either met with them saying none are available, or I’m even hung up on. It is my firm belief that this company is hopelessly stalling out customers to avoid paying off on warranties, and you should avoid them like the plague. I have filed a claim with the BBB but I honestly don’t expect any help.
Have an older furnace that went out in extreme cold and called warrantech for help. They got someone right out and he identified that the main control board had gone out, but that the parts were obsolete and I would have to get a new furnace. Warrantech denied this claim and said its their discretion to replace anything and that I would be denied replacement coverage. Guy on the phone was very short with me and when I asked to speak to a supervisor he said I would just be told the same thing and didn’t transfer me. They still have a chance to make this right but at this time I would definetly say buyer beware, because this isn’t how their policies are shown on their website or brochure and this company seems to be very suspect!!!! BE CAREFUL!! Oh, I have a 2 year old daughter that will probably have to stay at her grandparents house because her own home is too cold due to warrantech’s business decisions.