Warrantech Home Warranty

Home Warranty Plan Details and Reviews for Warrantech Home Warranty

Warrantech Home Warranty
Customer Service 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating1.6 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Total Reviews: 35
Total Quotes : 1
Premium $459
Deductible $60
Effective 30 days from enrollment
Years In Business 2016
BBB Rating
Complaint Resolution
Offers Online Claims
Coverage Area Alabama, Arizona, Arkansas, Colorado, Delaware, Dist of Columbia, Florida, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin



Call Now for a Quote
 (888) 826-8212

Write a Review!

Warning: This company has gone out of business

Reviews & Ratings

Stuart - FL 05-31-2016
Dorothy Wharton,Stuart FL
Posted On 05/31/16
Review No. 101438
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We spent over AN HOUR waiting for a service representative to help us. When Christina finally did pick up, we found that our malfunctioning Frigidaire microwave would not be repaired for at least 10 days. She said we would get a call in 3-5 days and then a service call would be scheduled. When we asked to speak to a supervisor, we were put on hold another 20 minutes. When Christina checked to see if we were still holding, we told her to forget it.

We will be without a microwave for at least 2 weeks. So much for our 5 yr. warranty. Never will we buy an appliance from H.H. Gregg nor a warranty from Warrentech view less
We spent over AN HOUR waiting for a service representative to help us. When Christina finally did pick up, we found that our malfunctioning Frigidaire microwave would not be repaired for at least 10 days. She said we would get a call in 3-5 days and then a service call would be scheduled. When we asked to speak to a supervisor, we were put on hold another 20 minutes. When Christina
... view more
 Rate this review: Add rating  Subtract rating  
# 101438
Cooper city - FL 05-02-2016
Mike,Cooper city FL
Posted On 05/02/16
Review No. 100346
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I bought 5yrs warranty on all my kitchen appliances washer, range,microwave and maytag refrigerator, I submitted a claim January 5,2016.someone came out 1/20/2016.up until now 5/2/16,nothing has been done to repair or replace my refrigerator. All I've been getting from these people is someone will contact me from brandsmart who I purchased the items from.first they said the person who came out in January said physical damage to the door and if I want it can get a company to do a independent inspection, pay for it myself then three months later they send one of their tecs. The tec report that evaporator, compressor, drain pan,door seal and more is bad
These people are no good. Stay away and spend you money elsewhere. Their customer service is a joke,piece of. . view less
I bought 5yrs warranty on all my kitchen appliances washer, range,microwave and maytag refrigerator, I submitted a claim January 5,2016.someone came out 1/20/2016.up until now 5/2/16,nothing has been done to repair or replace my refrigerator. All I've been getting from these people is someone will contact me from brandsmart who I purchased the items from.first they said the person who came out
... view more
 Rate this review: Add rating  Subtract rating  
# 100346
Ft Lauderdale - FL 08-12-2014
Warren Kendrick,Ft Lauderdale FL
Posted On 08/12/14
Review No. 76932
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I own several apartment buildings and have been replacing window A/C units over the past few years. I have bought over 12 units ranging from $275 to $1000 and was talked into buying warranties with them for "Piece of Mind". It has turned into a headache and nightmare.

First unit failed after 14 months. They sent a tech out in a week. When he arrived, he had the wrong parts. Told me I had to reschedule. 10 days later they told me the unit could not be repaired and it was my responsibility to return the unit and install the new one.

Second unit failed in 16 months. Temperatures were exceeding 100 degrees with 75% humidity. They could not send a tech out for 7 days. I replaced the unit myself and when the tech came out to inspect it, he spent 5 minutes on it and said it worked fine. A $400 A/C It is now sitting in the corner of my garage while I argue with them.

Third unit failed after 18 months. After multiple calls and 14 days, they offered me a cheap $150 unit as a replacement. When I turned it down, they said that they are under no obligation to replace the same unit. I took a store credit for $163 to replace a $265 appliance. AND I have to replace it once again myself.

These warranty policies are a joke and a total ripoff. I have spoken to supervisors only to be told that they are no obligation to take care of me. Under the policy, they can take months to repair a unit and are not obligated to replace a broken unit with the same model STEER CLEAR!! THIS COMPANY AND THE PEOPLE WHO WORK THERE ARE THIEVES. view less
I own several apartment buildings and have been replacing window A/C units over the past few years. I have bought over 12 units ranging from $275 to $1000 and was talked into buying warranties with them for "Piece of Mind". It has turned into a headache and nightmare.

First unit failed after 14 months. They sent a tech out in a week. When he arrived, he had the wrong parts. Told
... view more
 Rate this review: Add rating  Subtract rating  
# 76932
Superior - CO 05-30-2012
Pamela Olkowski,Superior CO
Posted On 05/30/12
Review No. 31876
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Terrible company. Refused dishwasher service saying it was cosmetic, when it would have been covered under the original warranty. Only after 5 calls, 4 hours of my time did they agree to fix. they were hoping I would give up
 Rate this review: Add rating  Subtract rating  
# 31876
waterford - MI 03-13-2012
alicemulloy,waterford MI
Posted On 03/13/12
Review No. 26634
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
You pay for nothing.I have had many warranty plans and delt with extended warranty's in my field.This company is ripping off the public..I can't say any thing good.The service companys are trying to do there job.But have no support from this company.Very sad.There are many types of plans out there that are great.Just stay away from this one.
 Rate this review: Add rating  Subtract rating  
# 26634
Matthews - NC 02-23-2012
Rebecca,Matthews NC
Posted On 02/23/12
Review No. 25347
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Crap service, no regard for the customer. Don't waste your time. It took them nine days to make a simple fridge repair. When you call for help they pass the buck and no one takes responsibility for poor service.
 Rate this review: Add rating  Subtract rating  
# 25347
- 11-16-2011
Tim
Posted On 11/16/11
Review No. 18078
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Warrentech has made my top 10 worst companies of all time to deal with. I have an extended warranty on my washer and have been trying to get it repaired for 3 weeks. They are incompetent at best. They can't order the parts correctly and they don't return phone calls. I have spent 4 hours on hold over the last 3 weeks. Even the "Department Head" was unhelpful.
 Rate this review: Add rating  Subtract rating  
# 18078
- 10-28-2011
nichols s orange nj
Posted On 10/28/11
Review No. 16982
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The worst experience I've ever had when it comes to service, and if you see any 5 star reviews, assume it's written by the inept employees at this outfit. Our Bosch dishwasher was under extended warranty from Warrantech AKA Repairmaster. American Home Appliance in New Jersey was listed as a service provider. If this is who Warrantech and Repairmaster contract with, I will think twice about buying ANY OTHER contract from WARRANTECH OR REPAIRMASTER! It took FIVE MONTHS to get my dishwasher properly repaired. Originally it was leaking. The guy came out, said it needed a door seal. It wasn't until a month later he came back. Horrible phone system and inept customer service people. After three service calls, and numerous phone calls, they came today with the parts and 5 min in the guys says I have to HIRE SOMEONE ELSE to get the dishwasher out! The owner Joe Mancuso was called and managed to show the guy how to take it out. The biggest waste of my time! Use ANYone else! view less
The worst experience I've ever had when it comes to service, and if you see any 5 star reviews, assume it's written by the inept employees at this outfit. Our Bosch dishwasher was under extended warranty from Warrantech AKA Repairmaster. American Home Appliance in New Jersey was listed as a service provider. If this is who Warrantech and Repairmaster contract with, I will think twice about
... view more
 Rate this review: Add rating  Subtract rating  
# 16982
- 09-29-2011
S. Collign
Posted On 09/29/11
Review No. 15795
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I bough a wine cooler Liberty at walmart, this product is retailled by Haier America. It started to fail after few months ( last July). The after sales support is performed by warrantech, I gave about 30 calls so far to this company and they sent me 3 service companies. None of these companies could service the unit. I have been requesting an exchange and I'm still waiting. As said in other review warrantech just tries to get rid of consumers. Dont' buy Haier's product and don't buy warranty from this crappy companies that should be put out of business ASAP! view less
I bough a wine cooler Liberty at walmart, this product is retailled by Haier America. It started to fail after few months ( last July). The after sales support is performed by warrantech, I gave about 30 calls so far to this company and they sent me 3 service companies. None of these companies could service the unit. I have been requesting an exchange and I'm still waiting. As said in other
... view more
 Rate this review: Add rating  Subtract rating  
# 15795
- 08-16-2011
Lisa Cassidy, Flanders, NJ
Posted On 08/16/11
Review No. 14114
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I purchased a warranty at a cost of $100 for my appliance. The service center I was assigned to has left me in limbo with a broken machine. Ultimately, it was Warrantech who directed me to them so I hold them responsible. After over 15 phone calls (and 3 service calls), the ball has been dropped and I have received no assistance in replacing the appliance. Warrantech supervisor, and call center employees promised calls back to me...still waiting, waiting, waiting for the phone to ring. I am considering sending a complaint to a consumer watchdog agency. view less
I purchased a warranty at a cost of $100 for my appliance. The service center I was assigned to has left me in limbo with a broken machine. Ultimately, it was Warrantech who directed me to them so I hold them responsible. After over 15 phone calls (and 3 service calls), the ball has been dropped and I have received no assistance in replacing the appliance. Warrantech supervisor, and call
... view more
 Rate this review: Add rating  Subtract rating  
# 14114
- 08-03-2011
Derek, Windsor, California
Posted On 08/03/11
Review No. 13745
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Like many other reviews above, I if I could give this crappy company a negative 10, I would.

In Warrantech's case, this whole appliance insurance process is a complete SCAM. They do everything in their power to avoid paying for a repair or sending a replacement unit. I bought a wine refrigerator and the cooling unit stated icing up and running roughly. About 2 months ago.

I had to jump through so many hoops and started crying on a few occasions because I was so frustrated by this company's antics.

First they said my product was not registered with them. Then they said that my serial number was correct but my model number was incorrect. I had to send them the proof of purchase, which I got from the place I bought the wine fridge. Then they said they could not accept any of that data because the sheet that was sent to them did not have my member number on it. (It had my name, address, and everything else).

These are just a few steps out of about 40 that I had to go through to get everything right for them. Seriously, I estimate I had to make 75 phone calls in the span of 6 weeks to get this thing moving.

The latest is, now that I have all of my data correct, that they want me to snip my power cord from the unit and send it in with the serial number sticker before I am sent a replacement (there is nobody that can work on/repair the one I have). They already have received a proof of purchase, why the hell do they need this?

I will never deal with Warrantech again, and I will never deal with Wine Enthusiast again, simply for suggesting this crappy company. They do get kickbacks, obviously.

As suggested by some other person, I am filing a small claims action against them. Primarily for the $6000+ worth of wine that has warmed up and gone bad.

In short : STAY AWAY FROM BOTH WARRANTECH AND WINE ENTHUSIAST.

Warrantech is a horrible company and really need to be put out of business for shady business practices. view less
Like many other reviews above, I if I could give this crappy company a negative 10, I would.

In Warrantech's case, this whole appliance insurance process is a complete SCAM. They do everything in their power to avoid paying for a repair or sending a replacement unit. I bought a wine refrigerator and the cooling unit stated icing up and running roughly. About 2 months ago.
... view more
 Rate this review: Add rating  Subtract rating  
# 13745
- 06-29-2011
Dan, Shreveport, LA
Posted On 06/29/11
Review No. 12801
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I ordered a refurbed home surround sound through bigoutlets.com and purchased there extended 2 year warranty product replacement. Well 6 months in, the unit starts dropping sound. I call they tell me to send in the power cord of the unit, no idea why, but I do as they ask. The rep states that we will either find a replacement unit or mail a refund. 2 weeks later I receive a check and I try and cash it (through chase) and they say they are unable too at this time 6-29-2011. The check is dated 6-21-2011. I called the line and spoke with several support people. After trying to get in touch with the manager Marquita Barrett, the rep hangs up on me. Calling back i called, 817-785-6601 and apparently there are 5 "warranty" support stores at this number. I tell the rep I'm trying to get a hold of ms Barrett. I'm put on hold and they tell me she has left for the day. Guess I will try again tomorrow. view less
I ordered a refurbed home surround sound through bigoutlets.com and purchased there extended 2 year warranty product replacement. Well 6 months in, the unit starts dropping sound. I call they tell me to send in the power cord of the unit, no idea why, but I do as they ask. The rep states that we will either find a replacement unit or mail a refund. 2 weeks later I receive a check and I try
... view more
 Rate this review: Add rating  Subtract rating  
# 12801
- 06-29-2011
Andrew Kamano, NY, NY
Posted On 06/29/11
Review No. 12798
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Beyond providing PHANTOM service-- they are Phone HARRASSERS for renewal.

Unstoppable Phone Spammers.

All these private Home Warranties are RIPOFFS where the retailer makes some extra kicking biz to them
Most also overlap product waranrties and are needless.

Avoid these spammers. They NEVER stop calling for renewal (only service)
 Rate this review: Add rating  Subtract rating  
# 12798
- 06-22-2011
Mr. Doug, San Antonio Texas
Posted On 06/22/11
Review No. 12656
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I’ve had two experiences with Warrentech relating to extended warranty I purchased when I bought washer/dryer in Dec. of 07. It is an extended 5year warranty on top of the 1 year Maytag warranty.
First experience, in Jan of 2010 Maytag washer (a top of the line model, high efficiency, stainless etc) roared like a jet engine during the spin cycle. Funny, this is exactly what happened to the previous two machines I replaced. It is a bearing problem. Bearings are sealed at the factory and cannot be repaired. The only fix is to replace the drum. With labor…you’re better off buying a new machine. Called Warrentech, they processed my call fairly quickly, required my receipt which I had, faxed local repair people. I had three calls the following AM (day 2) and went with the first ones that could come which was the following day (day 3). Repair tech was GREAT! Diagnosed, secured authorization from Warrentech (by phone). New drum IN a box the size of the original machine, delivered directly to my house on day 6. Day 7 repair technician fixed and I was washing clothes. Overall I was pretty pleased. I know that it will take a few days for everything to process, but there are/were weaknesses in Warrentech’s procedures. The key factor, in my case, was the repair technician.
Weakness #1…Warrentech must approve repairs or parts. Luckily, the repair tech that came out understood this and called for “approval” when I w
as present. Parts/repairs were “authorized” promptly.
Weakness #2…Parts for repairs that are authorized must come from Warrentech (which is NOT local for me). Again I was lucky on the first go around…Warrentech had the part in stock and sent it out quickly. Furthermore, my technician (who I give a lot of credit to) had the part sent to my house instead of to his shop. He didn’t have to load anything, just come to my house with his tools.
Second experience, June 2nd of 2011 same machine, Maytag washer original cost in 07 of $ 678.00 (I just don’t know if you’re better off spending more or not). Pump does not work. Called Warrentech and again, they processed my call quickly. I had calls from repair people but the guy who did my bearing repair was too busy, so I got “General Service Co.(GSC).” to come out. Repair technician diagnosed the problem, but did not call for authorization or to order parts. He assured me that it would take a week tops to get the parts and get my machine working. One week I haven’t heard anything, so I call GSC. They tell me it’s not their fault nothing is happening because Warrentech will not give them authorization for the pump parts for my machine. I call Warrentech, they say they haven’t heard anything/ received any request for parts from GSC. Don’t know who dropped the ball, but the three of us get the wheels turning again. I am set to have final repairs on June 22.
Final take…when you buy a washer, dryer, refridge or dishwasher…get an extended warranty (I spent $100.00 and have approx. $740.00 of repairs/parts paid for) if you don’t want to have to constantly pay for repairs or replace appliances. THEY ARE NOT MADE THE WAY THEY USED TO. It is planned obsolescence. The drawback to the warranty is that it takes longer to get things fixed. Be careful about what’s covered and who you have come out. view less
I’ve had two experiences with Warrentech relating to extended warranty I purchased when I bought washer/dryer in Dec. of 07. It is an extended 5year warranty on top of the 1 year Maytag warranty.
First experience, in Jan of 2010 Maytag washer (a top of the line model, high efficiency, stainless etc) roared like a jet engine during the spin cycle. Funny, this is exactly what
... view more
 Rate this review: Add rating  Subtract rating  
# 12656
- 05-24-2011
Richard Conlin
Posted On 05/24/11
Review No. 12033
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Do what I did:

File a small claims court action against Warrantech, Westco Insurance Co., Inc, and the store which sold you the warranty. They are all jointly and severally liable to you. These retailers receive a substantal commission from Warrantech for foisting these phony warranties on (they presume) defenseless consumers. You will get a response. They will get the message. No lawyers are required for this.
It is important that you name all three parties as defendants view less
Do what I did:

File a small claims court action against Warrantech, Westco Insurance Co., Inc, and the store which sold you the warranty. They are all jointly and severally liable to you. These retailers receive a substantal commission from Warrantech for foisting these phony warranties on (they presume) defenseless consumers. You will get a response. They will get the
... view more
 Rate this review: Add rating  Subtract rating  
# 12033
- 05-10-2011
Christa Horst, Austin, TX
Posted On 05/10/11
Review No. 11774
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
If I could give a zero, I would. I paid for an extended warranty on a $1500 wine refrigerator. Less than 2 years after purchase, the items completely breaks down. 8 attempts by repairmen (and a lot of time off from work to wait for them to come) we are notified that the item is irrepairable. So, they were supposed to send me a replacement wine fridge. After 18 calls to them (not exaggerating), one is delivered and it is damaged. I call them to let them know and they state that a new one will be shipped out. After 4 calls to them, they tell me they are waiting on a tracking #???? What the heck? No one has ever called me. I've had to stay on them for everything. view less
If I could give a zero, I would. I paid for an extended warranty on a $1500 wine refrigerator. Less than 2 years after purchase, the items completely breaks down. 8 attempts by repairmen (and a lot of time off from work to wait for them to come) we are notified that the item is irrepairable. So, they were supposed to send me a replacement wine fridge. After 18 calls to them (not exaggerating),
... view more
 Rate this review: Add rating  Subtract rating  
# 11774
- 04-21-2011
LaWanda Thomas
Posted On 04/21/11
Review No. 11324
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I have had to use my warranty twice in the three years I've had it. I called the customer service line and was contacted within 2 hours for follow up. The company they chose to come and perform the work was very friendly and professional - so much so that I've referred them to friends. I've also referred family and friends to Warrantech. Unlike many of the other posts - I'm very happy with them and will renew once this policy expires. view less
I have had to use my warranty twice in the three years I've had it. I called the customer service line and was contacted within 2 hours for follow up. The company they chose to come and perform the work was very friendly and professional - so much so that I've referred them to friends. I've also referred family and friends to Warrantech. Unlike many of the other posts - I'm very happy with
... view more
 Rate this review: Add rating  Subtract rating  
# 11324
- 04-04-2011
Tim, Tennessee
Posted On 04/04/11
Review No. 11108
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
If I could rate this company with a negative number, I would. Absolutely the worst communication system installed. I've called numerous times to follow up on two claims. First was a air-conditioner. Summer time in Tennessee is hot and muggy. With no air conditioning, the only way I could get them to do something was hire a lawyer to represent me. Then, all of a sudden things seemed to work out. The last was a roofing problem. They went from saying they would cover a small portion of repairs to nothing at all. But you would think that they would contact you when they make a decision on your claim? Think again. The only way I heard from them again was to contact my attorney, AGAIN, and stated by the supervisor, "We are a call-in center and do not have time to make call-out's. We are a 24-7 company, but our night and weekend shifts do not know what they are doing." Really? As you can imagine there will no renewals for this customer and I hope that I can prevent someone else the time, stress, and aggravation with this so called company. If you ask me, this should be constituted as a scam, not a business. view less
If I could rate this company with a negative number, I would. Absolutely the worst communication system installed. I've called numerous times to follow up on two claims. First was a air-conditioner. Summer time in Tennessee is hot and muggy. With no air conditioning, the only way I could get them to do something was hire a lawyer to represent me. Then, all of a sudden things seemed to
... view more
 Rate this review: Add rating  Subtract rating  
# 11108
- 11-23-2010
Alicia, East Peoria, IL
Posted On 11/23/10
Review No. 9340
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My husband and I recently purchased a new home. Not even three weeks after moving in the house we got a leak in our master bath toilet. According to Warrantech our policy was on hold so I called my realtor to get to the bottom of the situation and they tried to say that the policy hadn't been paid for, even after the check had been cleared. We even had a confirmation number and the policy should have been in full force. Well this all happened on October 22nd. After numerous phone calls we have been bounced around, jacked around and been fed line after line of crap! Well then these people have the nerve to tell me that we didn't get a home inspection so the policy is on hold for 30 days. Well what does that mean? I have to wait 30 days before you will fix a leak? Are you flipping kidding me? Do you know how much damage that's going to end up being? My realtor, the seller of the house we bought realtor, and myself have been wasting hours of our life we will never get back talking to their worthless customer service department as well as their worthless supervisors. I am working so hard for this piece of crap company to just give me back the money paid for this warranty so I can fix the damn problem myself. I can buy my own warranty from a different warranty company that actually does their job. Every time you call they tell you they can't do this and that. Then they wanted a copy of our appraisal since we didn't have a home inspection so we did that still nothing is done. Meanwhile I have a gaping hole in my ceiling. I am on a mission to spread the word about this very horrific company, their horrific service, their horrific claims process, their horrific business habits and the way that they are ripping customers off left and right. I will not rest until the whole world knows that this company is full of sh**. After further reading their warranty coverage it outlines more of what they won't cover then what they will. The warranty is complete crap NOTHING is covered. It's not even worth the paper that its printed on. I want the money back from the warranty and I want to be done with these losers completely. I have never dealt with such a dishonest, crooked, business in all of my life and I hope they are wiped out of existence. If I had a chance to choose my warranty prior to it being purchased on my behalf by the seller of my house I would have done the adequate research to know that this company was comprised of a bunch of crooks. I will be damned if I sit back and let this leak continue to destroy my house for months on end like I have seen other people deal with from this company. I will call every lawyer, BBB, and person I can even if I have to go to my congressman I will. I am tired of companies like this thinking that they can take advantage of consumers and get away with it. NO where in their documentation does it require you to have a home inspection prior to the sale of a home to establish coverage. Having a home inspection is not required prior to the sale of a home by state law. The bottom line is this company is full of sh** when its time to pay for repairs that should be covered! So finally I get in touch with someone who is suppose to send me a refund and surprise, suprise they send the check to the wrong address here it is almost December and I still don't have a refund what a worthless company! Wake up Warrantech Rome fell and so can you! view less
My husband and I recently purchased a new home. Not even three weeks after moving in the house we got a leak in our master bath toilet. According to Warrantech our policy was on hold so I called my realtor to get to the bottom of the situation and they tried to say that the policy hadn't been paid for, even after the check had been cleared. We even had a confirmation number and the policy
... view more
 Rate this review: Add rating  Subtract rating  
# 9340
- 11-17-2010
Ann Smith Sioux Falls, SD
Posted On 11/17/10
Review No. 9288
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Warrentech has horrible service. The customer service representative were terrible and rude! Would not work with us at all on warranty issues. Offered uncomparible models for replacement or a cash out option that was ridiculous and quite honestly an insult. Never again will purchase an extended warranty if they are the servicing provider.
 Rate this review: Add rating  Subtract rating  
# 9288
- 10-27-2010
Alicia Garner, East Peoria, Illinois
Posted On 10/27/10
Review No. 9075
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My husband and I recently purchased a new home. Not even three weeks after moving in the house we got a leak in our master bath toilet. According to Warrantech our policy was on hold so I called my realtor to get to the bottom of the situation and they tried to say that the policy hadn't been paid for even after the check had been cleared and that we had a confirmation number and the policy should be in full force. Well this all happened on October 22nd. After numerous phone calls we have been bounced around, jacked around and been fed line after line of crap! Well then these people have the nerve to tell me that we didn't get a home inspection so the policy is on hold for 30 days. Well what does that mean I have to wait 30 days before you will fix a leak? Are you flipping kidding me? Do you know how much damage that's going to end up being? My realtor the seller of the house we bought realtor and myself have been wasting hours of our life we will never get back talking to their worthless customer service department as well as their worthless supervisors. I am working so hard for this piece of crap company to just give me back the money paid for this warranty so I can fix the damn problem myself and turn around and buy a different warranty by a company that actually does their job. Every time you call they tell you they can't do this and that. Then they wanted a copy of our appraisal since we didn't have a home inspection so we did that still nothing is done. Meanwhile I have a gaping hole in my ceiling. I am on a mission to spread the word about this very horrific company, their horrific service, their horrific claims process, their horrific business habits and the way that they are ripping customers off left and right. I will not rest to the whole world knows that this company is full of sh**. After further reading their warranty coverage it outline more of what they won't cover then what they will. The warranty is complete crap NOTHING is covered. I want the money back from the warranty and I want to be done with these losers completely. I have never dealt with such a dishonest, crooked, business in all of my life and I hope they are wiped out of existence. If I had a chance to choose my warranty prior to it being purchased on my behalf by the seller of my house I would have done the adequate research to know that this company was comprised of a bunch of crooks. I will be damned if I sit back and let this leak continue to destroy my house for months on end like I have seen other people deal with from this company. I will call every lawyer, BBB, and person I can even if I have to go to my congressman I will. I am tired of companies like this thinking that they can take advantage of consumers and get away with it. NO where in their documentation does it require you to have a home warranty prior to making a claim and by state law it is not required. The bottom line is this company is full of sh** when its time to pay for repairs that should be covered! view less
My husband and I recently purchased a new home. Not even three weeks after moving in the house we got a leak in our master bath toilet. According to Warrantech our policy was on hold so I called my realtor to get to the bottom of the situation and they tried to say that the policy hadn't been paid for even after the check had been cleared and that we had a confirmation number and the policy
... view more
 Rate this review: Add rating  Subtract rating  
# 9075
- 10-11-2010
Gail Saunders
Posted On 10/11/10
Review No. 8917
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I didn't receive an invoice to renew my policy and called to find out that Warrentech wouldn't renew it because I had six claims in the course of one year. All of these claims were little items, - thermostat wouldn't works, air-cond needed a small part, (120.00) other small items, no major claims. So if you pay them the 440.00 per year and 65.00 per service call, go figure. You are in the hole.
 Rate this review: Add rating  Subtract rating  
# 8917
- 10-06-2010
Andre Richmond, TX
Posted On 10/06/10
Review No. 8870
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Warrentech Home Warranty needs to be put out of business. I had my ac blower motor go out on Friday and was told someone would contact me back within 24 hours and what you know. No one ever called me back and I had to call them and they gave me ever story in the book as to why they had not called me back. So I called my own ac tech and he came out and did the work and got a authorization from a GM for claims and was told I would have a check cut back to myself and still have not seen this check at this point. And I'm giving every excuse in the book as to what and where this check is. But I have gotten my attorney invovlved and lets see how fast they move now. They use this we are back by Sears to make their sales to home warranty buyers. view less
Warrentech Home Warranty needs to be put out of business. I had my ac blower motor go out on Friday and was told someone would contact me back within 24 hours and what you know. No one ever called me back and I had to call them and they gave me ever story in the book as to why they had not called me back. So I called my own ac tech and he came out and did the work and got a authorization
... view more
 Rate this review: Add rating  Subtract rating  
# 8870
- 08-18-2010
Melissa, Conway, AR
Posted On 08/18/10
Review No. 7703
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Warrentech Home Warranty needs to be checked out with the Better Business Bureau! I, like my other reviewers, have been getting the run around through the customer service department. This company constantly tells me that calls are forthcoming, and the "manager" is always away from his desk or out. As I had a problem with my air conditioner, my initial call wasn't bad. However, as no service provider was ever contacted about the issue, I called back was told that the request for service would have to be re-done. I said fine, and continued to wait as the temperatures soared to 90 degrees in my home. I waited for 2 days and called back to see what the hold up on service was, and was informed by a very rude representative that my air conditioner issue was not covered by the policy, something that could have been told to me on the first time I called. I asked to speak with a supervisor and that was 5 days ago. I am still waiting for the secret supervisor to call and speak with me regarding the issue. In the meantime, I have called an air conditioning company and are just paying for repairs.I will never use this company again! view less
Warrentech Home Warranty needs to be checked out with the Better Business Bureau! I, like my other reviewers, have been getting the run around through the customer service department. This company constantly tells me that calls are forthcoming, and the "manager" is always away from his desk or out. As I had a problem with my air conditioner, my initial call wasn't bad. However, as no service
... view more
 Rate this review: Add rating  Subtract rating  
# 7703
- 05-22-2010
Shantan Reddy , Shreveport, LA
Posted On 05/22/10
Review No. 6537
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have had these guys for a year now. The first A/C problem - took 48 hrs for the service guy to com - imagine in summer not having A/C for 48 hrs. The guy charged 90$ for a service call - which is 20$ more than the average. The servic is poor - the first thing they try to do rather than help you is find a way not to pay - they tell you to look at the fine print. Teh technician are very good at poinintng out what page and what line of the booklet it says "WE DO NOT COVER" so what you end up with is an expensive repair job. The second problem happended yesterday. The A/C again - i called a couple of companies to see what they cost - 60$ for a service call from a big company in town. They came by the same day and took care of it. I called the warranty company to see if they reimburse you. The first thing is said was you should have called us first and read out the line where it says that if i get it fixed by someone else even if they are certified then "WE DO NOT COVER". When i explained to him that these guys are 20-30 dollars cheaper and they are the major company in town and are certified. He said it is in the warranty card. I would recommend that you shop elsewhere for your warranty company. view less
I have had these guys for a year now. The first A/C problem - took 48 hrs for the service guy to com - imagine in summer not having A/C for 48 hrs. The guy charged 90$ for a service call - which is 20$ more than the average. The servic is poor - the first thing they try to do rather than help you is find a way not to pay - they tell you to look at the fine print. Teh technician are very good
... view more
 Rate this review: Add rating  Subtract rating  
# 6537
PreviousNext

Rate this company

Let's keep things clean!

We will not allow short or abusive comments. Existing customers post reviews and companies respond. Contractors must post the reviews at vendors area or contact warrantechassurance.com directly.