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Home  /   Companies /   Amazon Home Warranty
icon Last updated: September 17, 2019

Amazon Home Warranty

Amazon Home Warranty has been providing excellence in service to our home warranty customers for nearly a decade with an amazing staff and a strong management team combining for over 50 years of collective industry experience. Amazon Home Warranty has the highest customer satisfaction ratings in the home warranty business. We offer different types of home warranty packages including a basic appliance home warranty plan that covers your home's most common appliances. Our home warranty plan coverage options also includes the major systems within your home such as your air conditioners, heating systems, plumbing, and electrical systems among many other options customers can choose from.
Amazon Home Warranty
4.5 / 5
Based on 300 Reviews | Write A Review

$500

Estimated Appliance Coverage

$2,500

Estimated System Coverage

18

No. Of Active States

No

Complaint Resolution Program

WHY Amazon Home Warranty?

  • Amazon Home Warranty provides insured, local, and licensed technicians
  • Provides 24/7 home warranty services
  • Has earned several 5 star customer reviews
  • Backed up 40,000 contractors nationwide
  • Provides special home warranty offers

Amazon Home Warranty CLAIMS

Amazon Home Warranty has superior customer service and contractors that are best in the industry, it is currently rated

  States Covered
  Corporate Office
  States Not Covered

Amazon Home Warranty for Realtors

In the real estate section, real estate agents can submit their contact information to get in touch with a sales representative. Realtors have packages that enable them and their customers to enjoy peace of mind with a home warranty. They can avail customer service 24/7/365 and have a reduced after-sale liability.

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Amazon Home Warranty REVIEWS

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Rodney Blockyou, Derby, KS

On Jun 26, 2020

I can tell you that Amazon Home Warranty is by far the worse company i have ever dealt with. I had a refrigerator go out on 6/14/20. I filed a claim after 1 1/2 hours on hold. I was told two to three days before i would hear back. I called back and on hold again for over an hour begging for someone to come out due to being diabetic and need to refrigerate insulin. Tech comes out replaces a relay switch a ..Read Full Review

I can tell you that Amazon Home Warranty is by far the worse company i have ever dealt with. I had a refrigerator go out on 6/14/20. I filed a claim after 1 1/2 hours on hold. I was told two to three days before i would hear back. I called back and on hold again for over an hour begging for someone to come out due to being diabetic and need to refrigerate insulin. Tech comes out replaces a relay switch and leaves, call him back tell him it smells like its on fire. He states he will come back out next day. He does and orders a compressor, A week goes by and he installs and it does not work. He tells me the refrigerator needs replaced and he would call it in. I call AWS and they tell me its not covered and changes the diagnosis to match something in the contract and not what the tech had said. Even the Tech could not believe what they did.Stay away trust me they are a scam and should be taken to court. ..View less

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Connie , Houston, TX

On Jun 03, 2020

AHW offerend me an excellent rate and got the policy started ASAP with an understanding that I would have to wait 30days before placing any Claim for my freezer. 5/30/20 I called and placed a claim for 3 items I notice while working from home during Covid the Freezer that I mentioned when I signed up, a leak behind the washer and a general checkup of the washer the Rep Said I will get a response within ..Read Full Review

AHW offerend me an excellent rate and got the policy started ASAP with an understanding that I would have to wait 30days before placing any Claim for my freezer. 5/30/20 I called and placed a claim for 3 items I notice while working from home during Covid the Freezer that I mentioned when I signed up, a leak behind the washer and a general checkup of the washer the Rep Said I will get a response within 24-48 hours of course I did not receive a call or email (Zero communication). On 6/3/20 I followed up the Rep said no one would come out because my account was flagged my request are believed tobe pre-existing, I asked you were just going to let me wait no email or call as you all promised? Thel experience gets worse the Supervisor was incompetent, he had a attiutude and was smacking in my ear while eating for 5 minutes at 3:00pm in the afternoon, I requested a full refund because services were Never provided! I was told by the Supervisor based on section 13 they would not continue to charge my card, but if I keep raising my voice and did not shut up he would charge me a cancellation charge!!! This is foolishness-I WANT A FULL REFUND OF SERVICES NOT PROVIDED on baseless denial!!! ..View less

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Fred Davis, Prague, OK

On May 11, 2020

I have had AHW for almost a year. Had one call for my washing machine,. The Service Tech came out and used screw driver to pry top off washer. Big dents and chipped porcelain led to new washer. Tech also wined about how bad his back and arms hurt and could not lift anything. I turned this in and the answer was that was the only tech in area for washing machine repair. Now here it is middle of May with t ..Read Full Review

I have had AHW for almost a year. Had one call for my washing machine,. The Service Tech came out and used screw driver to pry top off washer. Big dents and chipped porcelain led to new washer. Tech also wined about how bad his back and arms hurt and could not lift anything. I turned this in and the answer was that was the only tech in area for washing machine repair. Now here it is middle of May with two months left on warranty and I have been on phone (HOLD) for and hour on seven different calls. We are trying to get our Air conditioner repaired but they do not seem to care. They finally told me know one in my area has a contract with them. There are 25 plus AC companies around me so now they are telling me to locate my own service company then call them and if they approve they will reimburse me. This company is no good as they will lead you wrong and LIE to you. My rating for them on 1 through 5 is a MINUS 4.... Everyone please take note of this. I am in central Oklahoma. Very Bad Rating Thanks for Reading Fred ..View less

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Kristyn Warren, Macedonia, OH

On Mar 24, 2020

I have had them since the late summer of 2019. I called for the garage door opener and never heard from the contractor but when I read they would not cover the door so that was fair and I let it go. I needed them this past week when my furnace went out. This was Tuesday, March 17th. I started a claim and the guy came out the next day. Looked it over and I needed a part and he would put in the claim. ..Read Full Review

I have had them since the late summer of 2019. I called for the garage door opener and never heard from the contractor but when I read they would not cover the door so that was fair and I let it go. I needed them this past week when my furnace went out. This was Tuesday, March 17th. I started a claim and the guy came out the next day. Looked it over and I needed a part and he would put in the claim. I did not hear from them again until Monday, March 23rd when I had to call and was told because the furnace was dirty that is why they rejected the claim. Mind you this is during the Coronavirus and I could not go and stay at my 80-year-old mother's house. I immediately told them to cancel and that my mother would be canceling her policy as well. I need a company that will take care of my mother and not leave her without heat if something happened. My mother called to cancel her policy and they asked her why. She told them she was not happy with the way I was treated and then they pressured her for my name. She gave it to them and they looked up my account and told her things about why I canceled. How did they know it was my mother? That is definitely a no-no. I am filing with the BBB and FTC about an invasion of my privacy rights. I talked to a supervisor and she told me because she gave me the name they were right to look me up. I know that this is not supposed to happen. DO NOT SIGN UP WITH THIS COMPANY. They are scam artists who takes your money. I had a better home warranty before them. Awful service, employees and I will see this through to the end. ..View less

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Suzanne, Burleson, TX

On Mar 11, 2020

I have had this service since December. This is a rent house and we thought that the service would help us with repair problems. I called in March to report a problem with the flushing of the toilet. They replied the next day, Friday with the name of the vendor. The vendor called Friday afternoon to say they couldn't be there until Monday afternoon (2-4pm). The renters had another bathroom, so it w ..Read Full Review

I have had this service since December. This is a rent house and we thought that the service would help us with repair problems. I called in March to report a problem with the flushing of the toilet. They replied the next day, Friday with the name of the vendor. The vendor called Friday afternoon to say they couldn't be there until Monday afternoon (2-4pm). The renters had another bathroom, so it wasn't too bad. On Monday, I still had not heard from them by 4Pm so we could meet them at the rent house. We called and were told he would be there. At 6PM we were told the technician would be there in about 45 minutes or so. I asked if they couldn't come the next day instead since the renters had small children. The repairman finally showed up late afternoon on Tuesday after 4pm. He flushed the toilet a couple of times and said that it was calcium build up and that Amazon would not cover any repair, but offered to fix it for about $200-$250. Then on Thursday the renters complained that there wasn't enough hot water. We looked at the nearly new hot water heater and called Amazon and asked if they covered replacing an element. They said they did, so we paid another deductible and another plumber came out to check the hot water heater. He unscrewed the thermostat cover (that was all) and announced that both elements needed replacing along with the thermostat. He turned his report into Amazon and when we called to find out what was happening and when we were to get the repair, they said the plumber had requested a new hot water tank and that it was all due to sediment. Amazon refused to repair it because it was sediment. We have now spent $120 and have had nothing repaired. We gave up on Amazon and called our own plumber. Our real repairman was able to install a new toilet (which we purchased) and fix everything for under $160 (labor cost) all done in one hour and all the hot water heater needed was to have the thermostats set correctly . This service is an expensive sham!!! ..View less

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Johnny Mo, La Marque, TX

On Mar 03, 2020

My Samsung top load washer broke, amazon wty started a claim and the tech came out to troubleshoot the problem and found the problem. he reported back to the warranty co. . a week later i called the warranty company to check status, i spoke with the agent Logan , he was alittle rude and condescending, he stated that the part that failed ( the motherboard ) was no longer available and that because of tha ..Read Full Review

My Samsung top load washer broke, amazon wty started a claim and the tech came out to troubleshoot the problem and found the problem. he reported back to the warranty co. . a week later i called the warranty company to check status, i spoke with the agent Logan , he was alittle rude and condescending, he stated that the part that failed ( the motherboard ) was no longer available and that because of that fact all they could offer is $175.00 and nothing else, when i asked him what about them replacing the unit like their add says, he then got alittle rude and said thats all im getting. I found the part that is still available and im not happy that because they dont want to spend the money to fix mine and that they would rather lie to a customer and not even care enough to please the customer . I sure was hoping this company would hold up to their promises but doesn't look like they will be any better than the common thief . ..View less

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Rachael Parker, Wagoner, OK

On Feb 24, 2020

this warranty company is the WORST, when you place the claim online, you never hear from them, 3 days later you have to call, THEN they start the claim. so if you have a water leak or no electricity, guess what? it'll be at minimum 5 days before you get anyone out to look at it.. seriously the WORST service ever, I called to have them look at a fridge that had water coming out from beneath it, without ev ..Read Full Review

this warranty company is the WORST, when you place the claim online, you never hear from them, 3 days later you have to call, THEN they start the claim. so if you have a water leak or no electricity, guess what? it'll be at minimum 5 days before you get anyone out to look at it.. seriously the WORST service ever, I called to have them look at a fridge that had water coming out from beneath it, without even sending someone to look, they said it wasn't covered, turns out it was the fridge water inlet valve and it IS covered, however, I'm paying someone to fix it so I don't have to wait a week for service.. I'm sure they are going to make cancelling the policy a nightmare too, reading reviews. Buyer beware ..View less

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David Wilson, Matthews, NC

On Feb 14, 2020

Amazon Home Warranty’ is the worst home Warranty company . After 2 months they neither fixed my Furnace and the canceled my contract and took money out of my account on file for over $700. Their policies have limits which are above the limits of the repair cost of large appliances . Their company policies are without morals . DO NOT SELECT THEM !! Sept 2019 - signed up Dec 2019 - first repair ..Read Full Review

Amazon Home Warranty’ is the worst home Warranty company . After 2 months they neither fixed my Furnace and the canceled my contract and took money out of my account on file for over $700. Their policies have limits which are above the limits of the repair cost of large appliances . Their company policies are without morals . DO NOT SELECT THEM !! Sept 2019 - signed up Dec 2019 - first repair reported - furnace Dec 26 - technician shows up . No parts leaves and never returns Called Amazon over 50 times Jan 2020 new technician show up . No parts Feb 2020 new tech fixes the wrong to parts and charges Amazon over $1600 for part costing $300 Feb 2020 Tech tells Amazon need more parts Feb 2020 Amazon tells me I reached my annual Limits and I need to pay $600 out of pocket to tech for a $200 part and 5 min fix . Feb 2020 I tell Amazon they need to fix my furnace Feb 2020 Amazon cancels my contract and charges my card on file $700 . Do no use them . 2 months no heat and $1400 out of pocket !! ..View less

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Helen Watson, Newport News, VA

On Feb 04, 2020

I’m very much satisfied with the service that I have received from Amazon Home Warranty. I especially like not having to find a technician to correct any problem that may occur. I call AHW and they dispatch someone immediately. We hit a few glitches once in a while because I have 2 residences in 2 different locations, 50 miles apart covered under AHW. But overall, completely satisfied.

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Sherry Zeldin, Theodore, AL

On Feb 04, 2020

My experience was the best it could possibly be. The representative was very informative, answering all my questions and her attitude was awesome. She was truly the best I've talked to in a long time. I had heard about company from a friend and the company prompted got back in touch with me. The price was perfect for my life right now and its good to know my home and its contents will be covered. Thanks ..Read Full Review

My experience was the best it could possibly be. The representative was very informative, answering all my questions and her attitude was awesome. She was truly the best I've talked to in a long time. I had heard about company from a friend and the company prompted got back in touch with me. The price was perfect for my life right now and its good to know my home and its contents will be covered. Thanks to all involved. ..View less

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David Hill, Rockville, MD

On Feb 04, 2020

I like the way the handle my questions and show me how to save money, that is what I like, when someone tells me I can save money. I am a realtor and i purchase this warranty to one of my clients, and I did it before, so I always come back to you. You are very good company. Highly recommended. Thank you

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Saanvi Anand, Cooksville, MD

On Feb 04, 2020

Our gas cooktop was about ten years old and one of the burners no longer functioned. The technician was unable to obtain the necessary parts. Because we were unable to locate a new cooktop for the replacement amount Amazon Home Warranty offered to give us a check which we accepted. We felt this was a good alternative.

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Flex Haze, Fort Collins, CO

On Feb 04, 2020

I had a washer to break I called Amazon home warranty and it was no time they had me scheduled to have my washer fixed. The company they got to fix it was exceptionally great customer service and very knowledgeable they had my washer up and running the same day they came to my house. Thank you amazon home warranty for exceptional customer care.

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A H, Rosharon, TX

On Feb 04, 2020

After a long search for the best home warranty, we decided to go with Amazon as it was almost glorified on online reviews and great website.....I called this past Friday to place a claim and I was told that a technician will be in touch with me within 4 hours...time passed, It was Tuesday and still nobody called so I decided to check on the claim!!! A SUPERVISOR answered and said the reason I didn't get ..Read Full Review

After a long search for the best home warranty, we decided to go with Amazon as it was almost glorified on online reviews and great website.....I called this past Friday to place a claim and I was told that a technician will be in touch with me within 4 hours...time passed, It was Tuesday and still nobody called so I decided to check on the claim!!! A SUPERVISOR answered and said the reason I didn't get a call is because it was flagged as existing issue!!!!! when I asked how would just make this assumption and simply became defensive and loud and wouldn't even listen to what I was saying....to top it all of, he refused to transfer me to his supervisor and put me on hold!!!NOT ONLY THAT HE BLOCKED MY NUMBER AND WHEN CALLED BACK FROM ANOTHER NUMBER, HE ANSWERED AGAIN AND HANGED UP. THIS IS THE WORST SERVICE I EVER EXPERIENCED AND I NEED A CALL BACK TO SORT ALL THIS OUT! they absolutely DESERVE A 0 RATING! ..View less

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Lynn Zuniga, Brighton, CO

On Jan 30, 2020

My dry was out and it took some time for me to get an worker to come out to my house and fix my dry it was supposed to be the week before Thanksgiving and they set me up an appointment for the work to come out to my house and it didnt not happen and i had to keep on call and see when they were able to get an worker out to my house.but once i was able to get the worker out to my house and he found out wha ..Read Full Review

My dry was out and it took some time for me to get an worker to come out to my house and fix my dry it was supposed to be the week before Thanksgiving and they set me up an appointment for the work to come out to my house and it didnt not happen and i had to keep on call and see when they were able to get an worker out to my house.but once i was able to get the worker out to my house and he found out what the problem was he was able to fix it right away and fast and he told me what the problem was and showed me what he did to fix the problem and showed me what i can do if it happens again. ..View less

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Khalil Brock, San Antonio, TX

On Jan 30, 2020

AHW is the best, customer service is awesome, they make sure your problem is taken care of promptly. I have been a member for 2 years and can say I am truly satisfied

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William Akil, Lubbock, TX

On Jan 30, 2020

We never had no problems with this company. When we call, a representative set us up with a repair company near our area. So, we are satisfied with our services.

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Laura Hale, Cheyenne, WY

On Jan 24, 2020

My biggest mistake of 2019. I filed for a septic system dumping. I was told I had to find my own after they found one in a different state that wasnt licensed in my state. So I did. I jumped thru the hoops to get reimbursed. I was told a check was issued Dec. 19th 2019. If I don't receive it by Jan 19 2020 call them. I called today Jan 24 2020, was told that a check was issued yesterday Jan 23 20 ..Read Full Review

My biggest mistake of 2019. I filed for a septic system dumping. I was told I had to find my own after they found one in a different state that wasnt licensed in my state. So I did. I jumped thru the hoops to get reimbursed. I was told a check was issued Dec. 19th 2019. If I don't receive it by Jan 19 2020 call them. I called today Jan 24 2020, was told that a check was issued yesterday Jan 23 2020. I asked why they told me I was sent back to them. They told me it was being sent to my address in Wisconsin. I don't live in Wisconsin. I live in Wyoming. I already turned them into BBB. Never again will I deal with them . ..View less

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Persia Jones, Belle Fourche, SD

On Jan 15, 2020

I gifted my wife her favorite fridge (quite expensive) and it was after 4 months that we noticed a problem with its freezers. Tried contacting the company's customer support and I was devastated by their resolution. While I was searching for repair services online, I was fortunate that I bumped into AHW page. My experience was far greater and everything was taken care of.

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Stacey Copon, Wilmington, NC

On Jan 14, 2020

My husband was so furious about the water dripping from our ceiling. He was confused when a plumber from AHW went to our house in the afternoon. He did not know about my contract with them, so instead of getting mad at me for another bill. He just simply said "Thank you". I guess he was satisfied with the fast service and professionalism of the plumber.

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